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Bot Platform 2021: Buyer’s Guide

Learn what are Bot Platforms and how to choose the right Bot Platform

Last updated: Feb 18, 2021

Bot Platform 2021: Buyer’s Guide

What is Bot Platform?

Bot platforms are online ecosystems where bots can be deployed, and they interact with users and perform actions on their behalf. Bot Platform can also interact with other platforms. Bot development frameworks that are used to build bots and their behavior are defined is also referred to as Bot Platform.

There are many different use-cases for the Bot Platform. Using bots, businesses can automate help desk enquiries, send company surveys, task tracking, tracking and facilitating learning and development courses, communicate with event and conference attendees, and many more. Staples has a bot that answers customer service questions. CNN bot sends news links.

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25 Bot Platform Software

Vymo

Vymo for Salesforce | Higher Sales Productivity | CRM | Online

4.58

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Vymo Icon

Vymo

4.58
★★★★★
★★★★★
Vymo for Salesforce | Higher Sales Productivity | CRM | Online

Vymo is an intelligent personal assistant for sales, focusing on high-ROI activities and reduce the time spent on reporting data. It helps to increase sales and revenue, improve stakeholder relations, and scale best practices.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Personalization,Capture information,Intelligent assistant
Vymo Icon

Vendor: Vymo

Company Size: 51-100

HQ Location: 6th Main Road Koramangala 1st Block, 4th Floor, Bangalore, Karnataka 560034, IN

Financials: Series B

SentiOne

Social media monitoring features - SentiOne

4.57

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SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★
Social media monitoring features - SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Alerts: popups & Notifications,Bot
SentiOne Icon

Vendor: SentiOne

Company Size: 51-100

HQ Location: Gdansk, Pomorskie

Financials: Private

DataRobot

Automated Machine Learning for Predictive Modeling

4.55

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DataRobot Icon

DataRobot

4.55
★★★★★
★★★★★
Automated Machine Learning for Predictive Modeling

DataRobot is an automated machine learning platform that makes it fast and easy to build and deploy accurate predictive models. It enables businesses to build and deploy machine learning models and create advanced AI applications with AI and ML experts. DataRobot provides the fastest path to data science success for organizations of all sizes.

Highlights
Top Business Usecases : Forecasting,Helpdesk management,Engagement management
Top Features : Personalization,Predictive analytics,Ticketing
DataRobot Icon

Vendor: DataRobot

Company Size: 251-500

HQ Location: 1 International Place, 5th Floor, Boston, MA US

Financials: Series D

Collect.chat

A 24x7 Chatbot Software for Website

4.54

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Collect.chat Icon

Collect.chat

4.54
★★★★★
★★★★★
A 24x7 Chatbot Software for Website

Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.

Highlights
Top Business Usecases : Engagement management,Generation of new leads,Engaging and following up
Top Features : Bot,Templates,Widgets
Collect.chat Icon

Vendor: Collect.chat

Company Size: 1-10

HQ Location: Newark, Delaware 19702, US

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

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Verloop Icon

Verloop

4.49
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Verloop Icon

Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: Series A

Octane AI

Drive conversions with personalized Facebook Messenger and SMS marketing

4.45

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Octane AI Icon

Octane AI

4.45
★★★★★
★★★★★
Drive conversions with personalized Facebook Messenger and SMS marketing

Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Bot,Alerts: popups & Notifications
Octane AI Icon

Vendor: Octane AI

HQ Location: 1266 Harrison St, San Francisco, California US

Odus

Human-like chatbots for sales and support

4.37

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Odus Icon

Odus

4.37
★★★★★
★★★★★
Human-like chatbots for sales and support

Odus is an AI-based conversational platform for messengers, voice assistants, sites, any devices, and apps. Also a SaaS platform with its neural network, AI and development environment.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Advertisement
Top Features : Bot,Widgets
Odus Icon

Vendor: Odus

Company Size: 1-10

HQ Location: 660 Hansen Way, Palo Alto, California 94304, US

Chatfuel

chatbot platform for Facebook Messenger

4.37

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Chatfuel Icon

Chatfuel

4.37
★★★★★
★★★★★
chatbot platform for Facebook Messenger

Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

Highlights
Top Business Usecases : Engagement management,Advertisement,Engaging and following up
Top Features : Bot,Widgets,Templates
Chatfuel Icon

Vendor: Chatfuel

Company Size: 11-50

Financials: Seed

Spectrm

End-To-End Conversational Marketing For Enterprises & Startups

4.30

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Spectrm Icon

Spectrm

4.30
★★★★★
★★★★★
End-To-End Conversational Marketing For Enterprises & Startups

Spectrm is a conversational marketing and intelligence platform that helps to unlock insights and revenue with smarter chatbots and automates the growth of the biggest messaging channels. It helps to scale best practices and improve ROI.

Highlights
Top Business Usecases : Segmentation and targeting,Helpdesk management,Engaging and following up
Top Features : Personalization,Bot
Spectrm Icon

Vendor: Spectrm

Company Size: 11-50

HQ Location: Berlin

Financials: Seed

Yellow Messenger

Designing Conversational Experiences for Chatbots and Virtual Assistants.

4.28

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Yellow Messenger Icon

Yellow Messenger

4.28
★★★★★
★★★★★
Designing Conversational Experiences for Chatbots and Virtual Assistants.

Yellow Messenger is a cognitive engagement platform that provides enterprise solutions for marketing, customer support, sales, call center and HR functions. It helps to launch new products and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Bot,Ticketing,Personalization
Yellow Messenger Icon

Vendor: Yellow Messenger

Company Size: 251-500

HQ Location: 1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Engati Chatbot Platform

Chatbots and live chat for Ecommerce & Retail

4.26

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Engati Chatbot Platform Icon

Engati Chatbot Platform

4.26
★★★★★
★★★★★
Chatbots and live chat for Ecommerce & Retail

Engati Chatbot Platform is a Conversational Intelligence tool to engage with the customers, employees and prospects across 14 platforms. It helps to retain more customers, increase sales, and improve satisfaction.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Sending & publishing communications
Top Features : Bot,Personalization
Engati Chatbot Platform Icon

Vendor: COVIAM

Company Size: 251-500

HQ Location: 1076, 24th Main,11th Cross,, HSR Layout, Bangalore, Karnataka 560102, IN

kore.ai

Virtual Assistant Platform offers a unique blend of Conversational AI chat interface and Digital UX.

4.22

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kore.ai Icon

kore.ai

4.22
★★★★★
★★★★★
Virtual Assistant Platform offers a unique blend of Conversational AI chat interface and Digital UX.

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Bot,Personalization,Alerts: popups & Notifications
kore.ai Icon

Vendor: kore.ai

Company Size: 251-500

HQ Location: 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Dialogflow

Delight customers with intuitive omnichannel conversational AI

4.22

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Dialogflow Icon

Dialogflow

4.22
★★★★★
★★★★★
Delight customers with intuitive omnichannel conversational AI

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Bot,Personalization,Templates
Dialogflow Icon

Vendor: Google

HQ Location: 1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Cognigy.AI

Enterprise Conversational Automation Platform

4.17

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Cognigy.AI Icon

Cognigy.AI

4.17
★★★★★
★★★★★
Enterprise Conversational Automation Platform

Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots and also manages the flow of all conversations from one convenient location. It helps to increase sales and revenue, enter new markets and improve internal communications.

Highlights
Top Business Usecases : Engagement management,Training & onboarding,Conversion management
Top Features : Personalization
Cognigy.AI Icon

Vendor: Cognigy

HQ Location: Düsseldorf, North Rhine-Westphalia

Botfuel

Chatbots Marketing and AI to support each visitors

4.08

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Botfuel Icon

Botfuel

4.08
★★★★★
★★★★★
Chatbots Marketing and AI to support each visitors

Botfuel is an AI-powered conversational marketing tool for E-commerce that helps to reach potential customers, personalize digital experience, and guide customers through their purchases without modifying the E-commerce site. It helps to increase average basket value and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Conversion management,Content management
Top Features : Personalization
Botfuel Icon

Vendor: Botfuel

Company Size: 11-50

HQ Location: 137, boulevard de Sebastopol, Paris, 75002, FR

Interface

Intelligent Virtual Assistant for Banks and Credit Unions

4.00

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Interface Icon

Interface

4.00
★★★★★
★★★★★
Intelligent Virtual Assistant for Banks and Credit Unions
Highlights
Top Business Usecases : Helpdesk management,Training & onboarding,Engaging and following up
Top Features : Intelligent assistant,Personalization
Interface Icon

Vendor: Interface

Company Size: NA

HQ Location: 155 Bovet Rd #700, San Mateo, CA 94402 CA 94402 United States

Amplify.ai

Conversational AI Platform for better communication across a large and ever-expanding diversity of conversational surfaces

4.00

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Amplify.ai Icon

Amplify.ai

4.00
★★★★★
★★★★★
Conversational AI Platform for better communication across a large and ever-expanding diversity of conversational surfaces

Amplify.ai is an AI-driven engagement platform that amplifies customer engagement with immersive and persistent conversations. Its end-to-end platform offers tools to measure, optimize and manage the full lifecycle of a brand experience. It helps brands seamlessly engage customers and constituents.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Amplify.ai Icon

Vendor: Amplify.ai

HQ Location: E Charleston Rd, Palo Alto, California 94303, US

Botanic

Conversational Intelligence Software specializing in conversational interfaces.

4.00

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Botanic Icon

Botanic

4.00
★★★★★
★★★★★
Conversational Intelligence Software specializing in conversational interfaces.

Botanic is a bot platform that allows conversational AI via many channels, from text messages for chatbots to real-time video interaction for conversational avatars. It provides services to Fortune 100 companies, government agencies, and startups. It creates bots that improve user experience through great design and trustworthy interaction.

Highlights
Botanic Icon

Vendor: Botanic

Company Size: 11-50

HQ Location: Emeryville, California

Bots.co

Conversational Intelligence Platform that enables to create and manage bots without the need to learn code.

4.00

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Bots.co Icon

Bots.co

4.00
★★★★★
★★★★★
Conversational Intelligence Platform that enables to create and manage bots without the need to learn code.

Bots.co is a Chatbots platform that helps users to connect. It enables to create and manage bots without coding knowledge.

Highlights
Top Business Usecases : Engagement management,Engaging and following up
Top Features : Bot
Bots.co Icon

Vendor: Bots.co

Company Size: 1-10

HQ Location: Mucklow Hill, Dudley, England B62 8, GB

ZoConvert

Conversational AI to create Facebook messenger bot in a matter of minutes

4.00

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ZoConvert Icon

ZoConvert

4.00
★★★★★
★★★★★
Conversational AI to create Facebook messenger bot in a matter of minutes

ZoConvert is an AI platform for creating a powerful Facebook messenger bot without any coding knowledge. It helps to get conversations going with the users for Facebook marketing and talk to the customers right where they hang out the most and boost the engagement. It helps to increase sales and revenue, enhance customer relationships and build brand awareness.

Highlights
Top Business Usecases : Advertisement,Engagement management,Campaign management
Top Features : Bot,Dashboard,Templates
ZoConvert Icon

Vendor: ZoConvert

Company Size: 11-50

HQ Location: Bay area, San Francisco, California 90001, US

Chatbase

AI-powered conversational experiences to build best customer service virtual agent

4.00

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Chatbase Icon

Chatbase

4.00
★★★★★
★★★★★
AI-powered conversational experiences to build best customer service virtual agent

Chatbase is a Conversational Intelligence tool that helps to build AI-powered virtual agents by unlocking critical insights about customer interactions and use those insights to guide development and ongoing improvements. It helps to enhance customer relationships and improve digital and social presence.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Social media analytics
Top Features : Bot
Chatbase Icon

Vendor: Chatbase

Company Size: 11-50

HQ Location: 2 Harrison St, San Francisco, California US

Gupshup

A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API

4.00

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Gupshup Icon

Gupshup

4.00
★★★★★
★★★★★
A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API

Gupshup is a Conversational Intelligence Software that helps bot builders to build, deploy, and publish a bot in a matter of minutes. It helps to build brand awareness, and increase sales and revenue.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engagement management
Top Features : Bot,Templates
Gupshup Icon

Vendor: Gupshup

Company Size: 101-250

HQ Location: 415 Jackson Street, Suite B, San Francisco, California 94111, US

Financials: Series E

Avaamo

Avaamo - Conversational Artificial Intelligence

4.00

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Avaamo Icon

Avaamo

4.00
★★★★★
★★★★★
Avaamo - Conversational Artificial Intelligence

Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Personalization,Ticketing,Bot
Avaamo Icon

Vendor: Avaamo

Company Size: 51-100

HQ Location: 369 S San Antonio Rd, Los Altos, California 94022, US

Botsplash

B2B omni-channel conversation platform

3.94

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Botsplash Icon

Botsplash

3.94
★★★★★
★★★★★
B2B omni-channel conversation platform

Botsplash is a B2B omnichannel conversation platform that manages business agents and business customer conversations. The communication from all the channels comes directly into Botsplash to make it easy for agents to respond and convert leads to customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Personalization,Alerts: popups & Notifications,Bot
Botsplash Icon

Vendor: Rohi LLC

Company Size: 1-10

HQ Location: 1000 NC Music Factory, Suite C6, Charlotte, NC 28206, US

Concerto

Concerto – Conversational AI Platform

3.73

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Concerto Icon

Concerto

3.73
★★★★★
★★★★★
Concerto – Conversational AI Platform
Highlights
Top Business Usecases : Forecasting,Engaging and following up,Engagement management
Concerto Icon

Vendor: Concerto

Company Size: 11-50

HQ Location: 115, River Road, #103, Edgewater, New Jersey - 07020