Bot platforms are online ecosystems where bots can be deployed, and they interact with users and perform actions on their behalf. Bot Platform can also interact with other platforms. Bot development frameworks that are used to build bots and their behavior are defined is also referred to as Bot Platform.
There are many different use-cases for the Bot Platform. Using bots, businesses can automate help desk enquiries, send company surveys, task tracking, tracking and facilitating learning and development courses, communicate with event and conference attendees, and many more. Staples has a bot that answers customer service questions. CNN bot sends news links.