Cognigy.AI Overview
Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots and also manages the flow of all conversations from one convenient location. It helps to increase sales and revenue, enter new markets and improve internal communications.
It helps to create run and deploy conversations quickly without coding with the help of a graphical editor and easy-to-learn design concepts. It also helps with real-time previews of the conversations and also configure complex, integrated conversational experiences with unmatched flexibility.
Key features include newly developed UI and UX for editing experience, completely redesigned flow editor, integration of Conversational AI into the enterprise infrastructure, multi-lingual virtual agents and much more.
Cuspera Reviews
208 buyers and buying teams have used Cuspera to assess how well Cognigy.AI solved their Bot Platform needs. Cuspera uses 1823 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Cognigy.AI.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Cognigy.AI.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.84/5 ★ |
"...Is the NLU able to build on its understanding and learn from customer interactions?..." Conversational AI RFI Template |
| engaging and following up |
4.77/5 ★ |
"...Voice Gateway consists of two primary components the voice engagement channel and cognitive services...." Contact Center Automation: Your Essential Guide |
| Helpdesk Management |
4.37/5 ★ |
"...Leverage Automated phone answering in your call center. ..." Conversational AI & Automation for Insurance Industry |
| Communication Management |
4.58/5 ★ |
"...This is not published to the order Flow...." Cognigy Sessions: Cognigy NLU |
| sending & publishing communications |
4.43/5 ★ |
"...Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users...." Cognigy.AI |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.84/5 ★ |
"...Is the NLU able to build on its understanding and learn from customer interactions?..." Conversational AI RFI Template |
|
| engaging and following up |
4.84/5 ★ |
| Helpdesk Management |
4.37/5 ★ |
"...Leverage Automated phone answering in your call center. ..." Conversational AI & Automation for Insurance Industry |
|
| Communication Management |
4.58/5 ★ |
"...This is not published to the order Flow...." Cognigy Sessions: Cognigy NLU |
|
| sending & publishing communications |
4.58/5 ★ |
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1823 insights from peers and experts to help you assess how these Cognigy.AI use cases fit your Bot Platform needs.
Frequently Asked Questions(FAQ)
for Cognigy.AI
What is Cognigy.AI?
What is Cognigy.AI used for?
What are the top features of Cognigy.AI?
What are Cognigy.AI alternatives?
Where is Cognigy.AI located?
Popular Business Setting
for Cognigy.AI
Top Industries
- Automotive
Popular in
- Large Enterprise
Peers used Cognigy.AI to Acquire customers and Enhance customer relationships
Cognigy.AI Alternatives
Peer and Expert Opinion on Features
for Cognigy.AI
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (63) |
| Personalization | Read Reviews (28) |
| Recording | Read Reviews (13) |
| Conversation Intelligence | Read Reviews (7) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (63) |
| Personalization | Read Reviews (28) |
| Recording | Read Reviews (13) |
| Conversation Intelligence | Read Reviews (7) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for Cognigy.AI
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (124) |
| Data Export | Read Reviews (54) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (124) |
| Data Export | Read Reviews (54) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (248) |
| Chat Support | Read Reviews (24) |
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (248) |
| Chat Support | Read Reviews (24) |
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (481) |
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (63) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (481) |
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (63) |
Software Failure Risk Guidance
?for Cognigy.AI
Overall Risk Meter
Top Failure Risks for Cognigy.AI
Vendor Profile Details
Company Name
Cognigy
Company Website
https://www.cognigy.com/HQ Location
Düsseldorf, North Rhine-Westphalia
Social
Get a personalised risk report for Cognigy.AI
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Cognigy.AI may get in touch with you regarding your request.
Request Custom Quote
Cognigy will get in touch with you regarding your request.