Cognigy.AI Overview

Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots and also manages the flow of all conversations from one convenient location. It helps to increase sales and revenue, enter new markets and improve internal communications.

It helps to create run and deploy conversations quickly without coding with the help of a graphical editor and easy-to-learn design concepts. It also helps with real-time previews of the conversations and also configure complex, integrated conversational experiences with unmatched flexibility.

Key features include newly developed UI and UX for editing experience, completely redesigned flow editor, integration of Conversational AI into the enterprise infrastructure, multi-lingual virtual agents and much more.

Cuspera Reviews

208 buyers and buying teams have used Cuspera to assess how well Cognigy.AI solved their Bot Platform needs. Cuspera uses 1823 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Cognigy.AI.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Cognigy.AI.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Omnichannel

4.84/5

Read Reviews (45)

"...Is the NLU able to build on its understanding and learn from customer interactions?..." Conversational AI RFI Template
engaging and following up

4.77/5

Read Reviews (26)

"...Voice Gateway consists of two primary components the voice engagement channel and cognitive services...."
Helpdesk Management

4.37/5

Read Reviews (33)

"...Leverage Automated phone answering in your call center. ..." Conversational AI & Automation for Insurance Industry
Communication Management

4.58/5

Read Reviews (15)

"...This is not published to the order Flow...." Cognigy Sessions: Cognigy NLU
sending & publishing communications

4.43/5

Read Reviews (10)

"...Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users...."
PEER EXPERIENCES
Engagement Management with Omnichannel

4.84/5

Read Reviews (45)

"...Is the NLU able to build on its understanding and learn from customer interactions?..." Conversational AI RFI Template
engaging and following up

4.84/5

Read Reviews (26)

Helpdesk Management

4.37/5

Read Reviews (33)

"...Leverage Automated phone answering in your call center. ..." Conversational AI & Automation for Insurance Industry
Communication Management

4.58/5

Read Reviews (15)

"...This is not published to the order Flow...." Cognigy Sessions: Cognigy NLU
sending & publishing communications

4.58/5

Read Reviews (10)

29+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1823 insights from peers and experts to help you assess how these Cognigy.AI use cases fit your Bot Platform needs.

Based on peer insights

Cuspera recommends Cognigy.AI for

Use Cases Engagement Management , Helpdesk Management , Communication Management
Medium Omnichannel
Features Bot, Personalization, Recording
Business Priorities Acquire Customers, Enhance Customer Relationships, Scale Best Practices
Industries Automotive

Frequently Asked Questions(FAQ)

for Cognigy.AI

What is Cognigy.AI?

Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots and also manages the flow of all conversations from one convenient location. It helps to increase sales and revenue, enter new markets and improve internal communications.

What is Cognigy.AI used for?

Cognigy.AI is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Cognigy.AI?

bot, Personalization and Recording are some of the top features of Cognigy.AI.

What are Cognigy.AI alternatives?

Avaamo, Dialogflow, Vymo and Kore.Ai are popular alternatives for Cognigy.AI.

Where is Cognigy.AI located?

Cognigy.AI is headquartered at Düsseldorf, North Rhine-Westphalia.

Popular Business Setting

for Cognigy.AI

Top Industries

  • Automotive

Popular in

  • Large Enterprise

Peers used Cognigy.AI to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Cognigy.AI

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.66/5

Read Reviews (63)
Personalization

4.59/5

Read Reviews (28)
Recording

4.33/5

Read Reviews (13)
Conversation Intelligence

4.19/5

Read Reviews (7)
Dashboard

4.20/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
bot

4.66/5

Read Reviews (63)
Personalization

4.59/5

Read Reviews (28)
Recording

4.33/5

Read Reviews (13)
Conversation Intelligence

4.19/5

Read Reviews (7)
Dashboard

4.20/5

Read Reviews (7)

IT and Other Capabilities

for Cognigy.AI

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.65/5

Read Reviews (124)
Data Export

4.62/5

Read Reviews (54)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.65/5

Read Reviews (124)
Data Export

4.62/5

Read Reviews (54)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.64/5

Read Reviews (248)
Chat Support

4.55/5

Read Reviews (24)
Phone Support

4.52/5

Read Reviews (17)
Email Support

4.30/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.64/5

Read Reviews (248)
Chat Support

4.55/5

Read Reviews (24)
Phone Support

4.52/5

Read Reviews (17)
Email Support

4.30/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.58/5

Read Reviews (481)
Analytics

4.67/5

Read Reviews (168)
Custom Reports

4.66/5

Read Reviews (63)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.58/5

Read Reviews (481)
Analytics

4.67/5

Read Reviews (168)
Custom Reports

4.66/5

Read Reviews (63)

Software Failure Risk Guidance

?

for Cognigy.AI

Overall Risk Meter

Low Medium High

Top Failure Risks for Cognigy.AI

Vendor Profile Details

Company Name

Cognigy

Company Website

https://www.cognigy.com/

HQ Location

Düsseldorf, North Rhine-Westphalia

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