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Userlike

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(5242 Reviews, Testimonials & Expert Opinions)
(5242 Reviews, Testimonials & Expert Opinions)

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

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About Userlike

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

Evaluating Userlike for your Live Chat need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 5242 insights from peers and experts who used Userlike to help you determine how well it fits your Live Chat needs.

Peer and Expert Opinions
for Userlike

Goals

Increase sales & revenue and Enhance customer relationships are the most popular goals peers achieved using Userlike .

Other goals:

  • Acquire customers
  • Improve internal communications
  • Establish thought leadership
  • Improve brand engagement
  • Improve consistency
  • Scale best practices
  • Build brand awareness
  • Improve ROI
  • Improve digital and social presence
See all goals See less goals

Channels

It is the best suited for chat, website, offline, channels.

Other channels:

  • e-mail
  • mobile
  • phone calls
  • text SMS
  • on premises
  • social media
  • promotions
  • trade shows
  • mobile app
  • Facebook
  • Slack
  • coupons
  • user generated content
  • blogs
  • games
  • video
See all channels See less channels

Processes

Peers recommend engagement management, helpdesk management, contact list management, as the business processes that they have been most satisfied while using Userlike .

Read Peer and Expert Experience for Business Use Cases

Engagement management With Chat and Website

Engaging and following up With Chat and Website and E mail

Helpdesk management With Chat and Offline and Website

Contact list management With Chat and Website

Creating contact list With Chat

Communication management With Website and Chat and Text sms and Phone calls

Sending & publishing communications With Website and Chat and Text sms and Phone calls

Tracking & monitoring communications With Website and Social media

White labeling With Chat and Offline

Customer feedback management

Measuring customer satisfaction

Lead qualification

Lead qualification: technographic

Generation of new leads With Chat and Website

Training & onboarding With Chat

Digital marketing With Chat

Customer case management With Website

Social media management With Website and Social media

Social media analytics

Rating and review management With Chat

Conversion management With Website and Chat and Slack

Collaboration With Chat

Lifetime value management With Chat

Trade show marketing With Offline and Trade shows

Workflow management

Knowledge management With Chat

Market research

Touchpoint management

Lead tracking With E mail and Website

Content management

Sales review & feedback

Advertisement With Promotions and Coupons

Lead engagement

Discount management With Promotions and Coupons

Merchandising With Website and Promotions

Product marketing With Website

Business development

See allless Activities

Popular Business Setting
for Userlike

Top Industries

  • Internet
  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Userlike to Increase sales & revenue and Enhance customer relationships

Verify if it works for you

IT and Other Capabilities
for Userlike

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Phone Support

Chat Support

Email Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlike

First 5 Reports are Free

Vendor Profile Details

Company Name Userlike
Year Founded 2011
HQ Location Cologne / Germany
Employees 11-50
Social
Financials Seed