Customer stories
Product Business Settings
Userlike is popular in Internet, Information Technology And Services, and Education industries and is widely used by Small Business, Mid Market, and Enterprise.
Integrations
Userlike Product Overview
Userlike facilitates direct customer interaction via website chat and messaging apps, including WhatsApp. Businesses leverage Userlike to maintain continuous communication with customers, enhancing service accessibility. The platform integrates chatbots and AI automation, streamlining customer support and lead generation. Userlike's compliance with GDPR ensures data protection, a critical factor for businesses handling sensitive information. Over 20,000 companies utilize Userlike daily, reflecting its reliability and effectiveness in real-world applications. A notable feature is its ability to transform customer experiences through AI-powered automation, which simplifies routine inquiries and allows teams to focus on complex issues.
How satisfied the customers are with Userlike use-cases
Reviews
"The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement." - Amélie Junghanns
"I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation." - Jewish Forum for Democracy and against anti-Semitism
Userlike Customer Insights, Testimonials and Case Studies
What makes Userlike ideal for Engagement Management?
Why is Userlike the best choice for Helpdesk Management?
How can Userlike optimize your Contact List Management Workflow?
How does Userlike address your White Labeling Challenges?
What Are the key features of Userlike for Customer Feedback Management?
What is Userlike?
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
What is Userlike used for?
What are the top features of Userlike?
Who uses Userlike?
What are Userlike alternatives?
Where is Userlike located?
13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Testimonial By Amélie Junghanns |
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I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
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With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Amélie Junghanns Continental |
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Testimonial By Amélie Junghanns |
|
Jewish Forum for Democracy and against anti-Semitism |
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
|
Volker Krumrey Villeroy & Boch |
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey |
What is Userlike?
Peers used Userlike for engagement management and helpdesk management
Userlike Competitors
Userlike Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
Userlike Integrations
Userlike integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Userlike
Overall Risk Meter
Top Failure Risks for Userlike
Userlike UG. Profile
HQ Location
Cologne / Germany
Employees
11-50
Social
Financials
SEED
