Userlike Overview
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
Cuspera Reviews
13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Userlike.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Userlike.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.87/5 ★ |
"...It makes cusotmer support and feedback solutions very easy for customers and helps to interact with customers...." Peer review by Sascha Z., Founder, Financial Services |
| engaging and following up |
4.84/5 ★ |
"...customer engagement increased...." Peer review by Adam H., MD, Hospitality |
| Helpdesk Management with Chat, Offline and Website |
4.64/5 ★ |
"...Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline...." Peer review by Fabio M |
| Contact List Management with Chat and Website |
4.61/5 ★ |
"...That it enables the contact between the customers and us...." Peer review by Walter Schleschitz |
| creating contact list |
4.16/5 ★ |
"...in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect...." Peer review by leovaldo p, Gerente de productos |
| contacts history |
1.27/5 ★ |
"...I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.easy to use, organized, and retard proof...." Peer review by Anonymous Reviewer, Health, Wellness and Fitness |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.87/5 ★ |
"...It makes cusotmer support and feedback solutions very easy for customers and helps to interact with customers...." Peer review by Sascha Z., Founder, Financial Services |
|
| engaging and following up |
4.87/5 ★ |
| Helpdesk Management with Chat, Offline and Website |
4.64/5 ★ |
"...Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline...." Peer review by Fabio M |
|
| Contact List Management with Chat and Website |
4.61/5 ★ |
"...That it enables the contact between the customers and us...." Peer review by Walter Schleschitz |
|
| creating contact list |
4.61/5 ★ |
| contacts history |
4.61/5 ★ |
40+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3381 insights from peers and experts to help you assess how these Userlike use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors. Testimonial By Bastian Dahm |
|
|
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
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Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Bastian Dahm Trusted Shops |
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors. Testimonial By Bastian Dahm |
|
Florian Störk VolksBank |
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
|
Alexander Proske Statista |
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske |
Popular Business Setting
for Userlike
Top Industries
- Internet
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Userlike to Enhance customer relationships and Acquire customers
Userlike Alternatives
Peer and Expert Opinion on Features
for Userlike
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (152) |
| Dashboard | Read Reviews (68) |
| Personalization | Read Reviews (67) |
| Alerts: popups & Notifications | Read Reviews (67) |
| bot | Read Reviews (49) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (152) |
| Dashboard | Read Reviews (68) |
| Personalization | Read Reviews (67) |
| Alerts: popups & Notifications | Read Reviews (67) |
| bot | Read Reviews (49) |
IT and Other Capabilities
for Userlike
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (111) |
| Data Export | Read Reviews (116) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (111) |
| Data Export | Read Reviews (116) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (64) |
| Email Support | Read Reviews (56) |
| Chat Support | Read Reviews (312) |
| 24/7 Support | Read Reviews (712) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (64) |
| Email Support | Read Reviews (56) |
| Chat Support | Read Reviews (312) |
| 24/7 Support | Read Reviews (712) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
Software Failure Risk Guidance
?for Userlike
Overall Risk Meter
Top Failure Risks for Userlike
Vendor Profile Details
HQ Location
Cologne / Germany
Employees
11-50
Social
Financials
Seed
Get a personalised risk report for Userlike
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