Userlike Overview

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

Cuspera Reviews

13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Userlike.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Consistency
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Userlike.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat and Website

4.87/5

Read Reviews (131)

"...Until now it seems to be an easy and helpful tool to interact with customers not just on the phone but also via chat...."
engaging and following up

4.84/5

Read Reviews (59)

"...I would recommend it to every one is thinking to a chat platform for engage customer on the web site...."
Helpdesk Management with Chat, Offline and Website

4.64/5

Read Reviews (116)

"...Userlike greatly reduced the number of lost customers due to help desk agents being offline...."
Contact List Management with Chat and Website

4.61/5

Read Reviews (53)

"...In total we did get more customer contacts after implementing, but we can handle them easier...."
creating contact list

4.16/5

Read Reviews (2)

"...in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect...."
contacts history

1.27/5

Read Reviews (2)

"...I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.easy to use, organized, and retard proof...."
PEER EXPERIENCES
Engagement Management with Chat and Website

4.87/5

Read Reviews (131)

"...Until now it seems to be an easy and helpful tool to interact with customers not just on the phone but also via chat...." Peer review by Cindy Grasmüller
engaging and following up

4.87/5

Read Reviews (59)

Helpdesk Management with Chat, Offline and Website

4.64/5

Read Reviews (116)

"...Userlike greatly reduced the number of lost customers due to help desk agents being offline...." Peer review by Abiola G, Sales Representative
Contact List Management with Chat and Website

4.61/5

Read Reviews (53)

"...In total we did get more customer contacts after implementing, but we can handle them easier...." Peer review by Raquel S.
creating contact list

4.61/5

Read Reviews (2)

contacts history

4.61/5

Read Reviews (2)

40+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3381 insights from peers and experts to help you assess how these Userlike use cases fit your Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Florian Störk

VolksBank

I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk

Florian Fürst

Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story. Testimonial By Florian Fürst

Alexander Proske

Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
CUSTOMERS TESTIMONIALS

Florian Störk

VolksBank

I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk

Florian Fürst

Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story. Testimonial By Florian Fürst

Alexander Proske

Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske

Case Studies

COMPANY CASE STUDIES
Case Study Frankfurt School of Finance & Management

Find how Userlike helps Frankfurt School for recruiting new students and harness the potential adding live chat.

Read More
Case Study Villeroy & Boch

How Villeroy & Boch offers an Online Bathroom Planner for end consumers.

Read More
Case Study Jewish Forum for Democracy and against anti-Semitism

Learn How Userlike helps JFDA to increase awareness for the new project.

Read More

Frequently Asked Questions(FAQ)

for Userlike

What is Userlike?

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

What is Userlike used for?

Userlike is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Userlike?

Widgets, Dashboard and Personalization are some of the top features of Userlike.

Who uses Userlike?

Userlike is used by Internet, Information Technology And Services and Education among other industries.

What are Userlike alternatives?

Olark, SnapEngage, LiveHelpNow and Bold360 Suite are popular alternatives for Userlike.

Where is Userlike located?

Userlike is headquartered at Cologne / Germany.

Popular Business Setting

for Userlike

Top Industries

  • Internet
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Userlike to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Userlike

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.07/5

Read Reviews (152)
Dashboard

3.12/5

Read Reviews (68)
Personalization

4.56/5

Read Reviews (67)
Alerts: popups & Notifications

3.17/5

Read Reviews (67)
bot

3.71/5

Read Reviews (49)
FEATURES RATINGS AND REVIEWS
Widgets

4.07/5

Read Reviews (152)
Dashboard

3.12/5

Read Reviews (68)
Personalization

4.56/5

Read Reviews (67)
Alerts: popups & Notifications

3.17/5

Read Reviews (67)
bot

3.71/5

Read Reviews (49)

IT and Other Capabilities

for Userlike

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.44/5

Read Reviews (111)
Data Export

3.39/5

Read Reviews (116)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.44/5

Read Reviews (111)
Data Export

3.39/5

Read Reviews (116)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.66/5

Read Reviews (64)
Email Support

4.57/5

Read Reviews (56)
Chat Support

4.53/5

Read Reviews (312)
24/7 Support

4.32/5

Read Reviews (712)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.66/5

Read Reviews (64)
Email Support

4.57/5

Read Reviews (56)
Chat Support

4.53/5

Read Reviews (312)
24/7 Support

4.32/5

Read Reviews (712)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (4)
Analytics

4.15/5

Read Reviews (70)
Custom Reports

4.12/5

Read Reviews (441)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (4)
Analytics

4.15/5

Read Reviews (70)
Custom Reports

4.12/5

Read Reviews (441)

Software Failure Risk Guidance

?

for Userlike

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlike

Vendor Profile Details

Company Name

Userlike

Year Founded

2011

HQ Location

Cologne / Germany

Employees

11-50

Social

Financials

Seed