Lime Connect Overview
Userlike facilitates direct customer interaction via website chat and messaging apps, including WhatsApp. Businesses leverage Userlike to maintain continuous communication with customers, enhancing service accessibility. The platform integrates chatbots and AI automation, streamlining customer support and lead generation. Userlike's compliance with GDPR ensures data protection, a critical factor for businesses handling sensitive information. Over 20,000 companies utilize Userlike daily, reflecting its reliability and effectiveness in real-world applications. A notable feature is its ability to transform customer experiences through AI-powered automation, which simplifies routine inquiries and allows teams to focus on complex issues.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Lime Connect.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Lime Connect.
Lime Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Lime Connect works with different mediums / channels such as Chat. Website. and Offline.
Lime Connect's features include Widgets, Dashboard, Personalization, etc. and Lime Connect support capabilities include Phone Support, Email Support, Chat Support, etc. also Lime Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"I was surprised by the high frequency of chats and by how the customers using it got right to the point." - Florian Störk
Peer review evidence (same sources as the product rating summary)
"...A new great way to interact with our customers directly and get a quick response...." Peer review by Tom H., IT-Systemadministrator / Vertrieb
"...Had a question since it was not working on mobile devices immediately and support helped me out perfectly. . ...." Peer review by Eva H., Owner, Retail
"...It is easy to get in contact with customers which are having questions about our products...." Peer review by Renate Roessle
Lime Connect, Helpcrunch, Haptik, Gist, Tidio, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.
Popular Business Setting
for Lime Connect
Top Industries
- Internet
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Lime Connect is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Lime Connect Customer wins, Customer success stories, Case studies
How can Lime Connect enhance your Engagement Management process?
What makes Lime Connect ideal for Helpdesk Management?
What makes Lime Connect ideal for Contact List Management?
How does Lime Connect address your White Labeling Challenges?
How efficiently Does Lime Connect manage your Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Lime Connect solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
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|
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
|
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Through live chat we can help customers quickly and personally. We want all our customers to benefit from that. Testimonial By Christoph Münch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Florian Störk VolksBank |
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
|
Jewish Forum for Democracy and against anti-Semitism |
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
|
Christoph Münch WITT WEIDEN |
Through live chat we can help customers quickly and personally. We want all our customers to benefit from that. Testimonial By Christoph Münch |
WITT WEIDEN - Fashion Retail
Volksbank Lahr - Banking
Villeroy & Boch - Ceramics
Statista - Software
Jewish Forum for Democracy and against anti-Semitism (JFDA) - Non Profit Organization Management
Frankfurt School of Finance & Management - Education
What is Userlike?
Frequently Asked Questions (FAQ)
What buyers ask before choosing Lime Connect
What is Lime Connect?
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
What is Lime Connect used for?
What are the top features of Lime Connect?
Who uses Lime Connect?
What are Lime Connect alternatives?
Where is Lime Connect located?
Peers used Lime Connect for engagement management and helpdesk management
Lime Connect Competitors
Lime Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
Lime Connect Integrations
Lime Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Lime Connect
Overall Risk Meter
Top Failure Risks for Lime Connect
Lime Connect GmbH Profile
Company Name
Lime Connect GmbH
Company Website
https://connect.lime-technologies.com/en/Year Founded
2011
HQ Location
Cologne / Germany
Employees
11-50
Social
Financials
SEED
