Userlike Overview

This is a summary of the comprehensive capabilities and benefits of Userlike based on over 3381 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Userlike, Olark, SnapEngage, LiveHelpNow, Genesys Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Userlike is right for your needs? Our Cuspera AI engine can evaluate how Userlike fits your specific business needs, industry, and context. Get your personalized assessment report today.

Userlike supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Contact List Management
  • White Labeling
  • Customer Feedback Management

Userlike can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Establish Thought Leadership, etc. It can help manage these activities if you use Chat Website and Offline for these needs. As a solution, Userlike's capabilities include Widgets, Dashboard, Personalization, etc.

Userlike was founded in 2011. Internet Vertical is its biggest customer base.

Reviews

"With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. " - Volker Krumrey

Cuspera Reviews

13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Userlike.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Consistency
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Userlike.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat and Website

4.87/5 ★

Read Reviews (131)

"...Its really a first class tool that anyone serious about customer engagement should get...."
engaging and following up

4.84/5 ★

Read Reviews (59)

"...I would recommend it to every one is thinking to a chat platform for engage customer on the web site...."
Helpdesk Management with Chat, Offline and Website

4.64/5 ★

Read Reviews (116)

"...Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline...."
Contact List Management with Chat and Website

4.61/5 ★

Read Reviews (53)

"...We needed another mechanism for clients to make contact with us in real time and instead of a telephone...."
creating contact list

4.16/5 ★

Read Reviews (2)

"...in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect...."
contacts history

1.27/5 ★

Read Reviews (2)

"...I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.easy to use, organized, and retard proof...."
PEER EXPERIENCES
Engagement Management with Chat and Website

4.87/5 ★

Read Reviews (131)

"...Its really a first class tool that anyone serious about customer engagement should get...." Peer review by Mike R., Computer Software
engaging and following up

4.87/5 ★

Read Reviews (59)

Helpdesk Management with Chat, Offline and Website

4.64/5 ★

Read Reviews (116)

"...Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline...." Peer review by Fabio M
Contact List Management with Chat and Website

4.61/5 ★

Read Reviews (53)

"...We needed another mechanism for clients to make contact with us in real time and instead of a telephone...." Peer review by Peter W., ICT Specialist, Hospital & Health Care
creating contact list

4.61/5 ★

Read Reviews (2)

contacts history

4.61/5 ★

Read Reviews (2)

40+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3381 insights from peers and experts to help you assess how these Userlike use cases fit your Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Volker Krumrey

Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey

Florian Störk

VolksBank

I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk

Alexander Proske

Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
CUSTOMERS TESTIMONIALS

Volker Krumrey

Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey

Florian Störk

VolksBank

I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk

Alexander Proske

Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske

Case Studies

COMPANY CASE STUDIES
Case Study e-regio

Learn How Userlike helps e-regio increase their online business

Read More
Case Study Volksbank Lahr

Find out How the online business has turned into an important pillar for Volksbank Lahr.

Read More
Case Study Statista

How Statista improved their customer interactions, with live chat.

Read More

Frequently Asked Questions(FAQ)

for Userlike

What is Userlike?

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

What is Userlike used for?

Userlike is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Userlike?

Widgets, Dashboard and Personalization are some of the top features of Userlike.

Who uses Userlike?

Userlike is used by Internet, Information Technology And Services and Education among other industries.

What are Userlike alternatives?

Olark, SnapEngage, LiveHelpNow and Genesys Live Chat are popular alternatives for Userlike.

Where is Userlike located?

Userlike is headquartered at Cologne / Germany.

Popular Business Setting

for Userlike

Top Industries

  • Internet
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Userlike to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Userlike

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.07/5 ★

Read Reviews (152)
Dashboard

3.12/5 ★

Read Reviews (68)
Personalization

4.56/5 ★

Read Reviews (67)
Alerts: popups & Notifications

3.17/5 ★

Read Reviews (67)
bot

3.71/5 ★

Read Reviews (49)
FEATURES RATINGS AND REVIEWS
Widgets

4.07/5 ★

Read Reviews (152)
Dashboard

3.12/5 ★

Read Reviews (68)
Personalization

4.56/5 ★

Read Reviews (67)
Alerts: popups & Notifications

3.17/5 ★

Read Reviews (67)
bot

3.71/5 ★

Read Reviews (49)

IT and Other Capabilities

for Userlike

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.44/5 ★

Read Reviews (111)
Data Export

3.39/5 ★

Read Reviews (116)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.44/5 ★

Read Reviews (111)
Data Export

3.39/5 ★

Read Reviews (116)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.66/5 ★

Read Reviews (64)
Email Support

4.57/5 ★

Read Reviews (56)
Chat Support

4.53/5 ★

Read Reviews (312)
24/7 Support

4.32/5 ★

Read Reviews (712)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.66/5 ★

Read Reviews (64)
Email Support

4.57/5 ★

Read Reviews (56)
Chat Support

4.53/5 ★

Read Reviews (312)
24/7 Support

4.32/5 ★

Read Reviews (712)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)

Software Failure Risk Guidance

?

for Userlike

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlike

Vendor Profile Details

Company Name

Userlike

Year Founded

2011

HQ Location

Cologne / Germany

Employees

11-50

Social

Financials

SEED