Userlike Overview
This is a summary of the comprehensive capabilities and benefits of Userlike based on over 3381 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Userlike, Olark, SnapEngage, LiveHelpNow, Genesys Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Userlike is right for your needs? Our Cuspera AI engine can evaluate how Userlike fits your specific business needs, industry, and context. Get your personalized assessment report today.
Userlike supports business activities such as:
- Engagement Management
- Helpdesk Management
- Contact List Management
- White Labeling
- Customer Feedback Management
Userlike can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Establish Thought Leadership, etc. It can help manage these activities if you use Chat Website and Offline for these needs. As a solution, Userlike's capabilities include Widgets, Dashboard, Personalization, etc.
Userlike was founded in 2011. Internet Vertical is its biggest customer base.
Reviews
"With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. " - Volker Krumrey
Cuspera Reviews
13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Userlike.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Userlike.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Chat and Website |
4.87/5 ★ |
"...Its really a first class tool that anyone serious about customer engagement should get...." Peer review by Mike R., Computer Software |
engaging and following up |
4.84/5 ★ |
"...I would recommend it to every one is thinking to a chat platform for engage customer on the web site...." Peer review by simone zeta |
Helpdesk Management with Chat, Offline and Website |
4.64/5 ★ |
"...Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline...." Peer review by Fabio M |
Contact List Management with Chat and Website |
4.61/5 ★ |
"...We needed another mechanism for clients to make contact with us in real time and instead of a telephone...." Peer review by Peter W., ICT Specialist, Hospital & Health Care |
creating contact list |
4.16/5 ★ |
"...in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect...." Peer review by leovaldo p, Gerente de productos |
contacts history |
1.27/5 ★ |
"...I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.easy to use, organized, and retard proof...." Peer review by Anonymous Reviewer, Health, Wellness and Fitness |
PEER EXPERIENCES | |
---|---|
Engagement Management with Chat and Website |
4.87/5 ★ |
"...Its really a first class tool that anyone serious about customer engagement should get...." Peer review by Mike R., Computer Software |
|
engaging and following up |
4.87/5 ★ |
Helpdesk Management with Chat, Offline and Website |
4.64/5 ★ |
"...Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline...." Peer review by Fabio M |
|
Contact List Management with Chat and Website |
4.61/5 ★ |
"...We needed another mechanism for clients to make contact with us in real time and instead of a telephone...." Peer review by Peter W., ICT Specialist, Hospital & Health Care |
|
creating contact list |
4.61/5 ★ |
contacts history |
4.61/5 ★ |
40+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3381 insights from peers and experts to help you assess how these Userlike use cases fit your Live Chat needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey |
|
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
|
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske |
CUSTOMERS | TESTIMONIALS |
---|---|
Volker Krumrey Villeroy & Boch |
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey |
Florian Störk VolksBank |
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
Alexander Proske Statista |
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study e-regioRead More |
|
Case Study Volksbank LahrRead More |
|
Case Study StatistaRead More |
Frequently Asked Questions(FAQ)
for Userlike
What is Userlike?
What is Userlike used for?
What are the top features of Userlike?
Who uses Userlike?
What are Userlike alternatives?
Where is Userlike located?
Popular Business Setting
for Userlike
Top Industries
- Internet
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Userlike Alternatives
Peer and Expert Opinion on Features
for Userlike
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Widgets | Read Reviews (152) |
Dashboard | Read Reviews (68) |
Personalization | Read Reviews (67) |
Alerts: popups & Notifications | Read Reviews (67) |
bot | Read Reviews (49) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Widgets | Read Reviews (152) |
Dashboard | Read Reviews (68) |
Personalization | Read Reviews (67) |
Alerts: popups & Notifications | Read Reviews (67) |
bot | Read Reviews (49) |
IT and Other Capabilities
for Userlike
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (111) |
Data Export | Read Reviews (116) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (111) |
Data Export | Read Reviews (116) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (64) |
Email Support | Read Reviews (56) |
Chat Support | Read Reviews (312) |
24/7 Support | Read Reviews (712) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (64) |
Email Support | Read Reviews (56) |
Chat Support | Read Reviews (312) |
24/7 Support | Read Reviews (712) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (4) |
Analytics | Read Reviews (70) |
Custom Reports | Read Reviews (441) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (4) |
Analytics | Read Reviews (70) |
Custom Reports | Read Reviews (441) |
Software Failure Risk Guidance
?for Userlike
Overall Risk Meter
Top Failure Risks for Userlike
Vendor Profile Details
HQ Location
Cologne / Germany
Employees
11-50
Social
Financials
SEED