Overview: Userlike and JivoChat as Live Chat Category solutions.

Userlike and JivoChat are robust live chat solutions catering to different business needs. Userlike excels in large-scale enterprise settings with strong capabilities in engagement and helpdesk management, supporting the goal of enhancing customer relationships, and increasing sales. It offers extensive integration and 24/7 support. In contrast, JivoChat focuses on smaller enterprises and mid-market businesses, emphasizing revenue growth and customer engagement with strong chat and website integration. JivoChat offers versatile communication channels including social media and mobile, appealing to dynamic operational environments.

Userlike: Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.

JivoChat: JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

Userlike and JivoChat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Userlike supports engagement management and helpdesk management extensively, making it well-suited for enterprises needing strong customer interaction capabilities. read more →

JivoChat offers engagement management with contact and review management, focusing on nurturing customer relationships in smaller businesses. read more →

Business Goals

Userlike helps enterprises enhance customer relationships and increase sales, aligning with revenue and customer acquisition goals in larger markets. read more →

JivoChat aims to increase sales and revenue, with a focus on improving customer relationships, ideal for growing market share. read more →

Core Features

Userlike features robust integration and analytics capabilities, making it a strong contender for companies seeking comprehensive reporting and data management. read more →

JivoChat excels in ease of migration and integration, suitable for businesses needing seamless communication channels setup. read more →

Vendor Support

Userlike provides customer support via chat, phone, email, and 24/7 support, catering to large enterprises with complex support needs. read more →

JivoChat offers chat, phone, and email support, including 24/7 availability, appealing to smaller businesses with focused support requirements. read more →

Segments and Industries

Userlike services a diverse range of industries, from IT to education, with a strong presence in large enterprises. read more →

JivoChat predominantly serves computer software, retail, and banking sectors, focusing on small to medium enterprise solutions. read more →

Operational Alignment

Userlike fits into the workflows of large enterprises with its powerful feature set and expansive support channels. read more →

JivoChat integrates well with small to mid-sized enterprises, facilitated by its effective use of diverse communication channels. read more →