JivoChat Overview
This is a summary of the comprehensive capabilities and benefits of JivoChat based on over 795 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
JivoChat, ProProfs Chat, Tawk.to, Liveperson LiveEngage, Smartsupp, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if JivoChat is right for your needs? Our Cuspera AI engine can evaluate how JivoChat fits your specific business needs, industry, and context. Get your personalized assessment report today.
JivoChat supports business activities such as:
- Engagement Management
- Rating And Review Management
- Contacts History
- Conversion Management
- Communication Management
JivoChat can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Grow Market Share, etc. It can help manage these activities if you use Mobile Website Chat etc. for these needs. As a solution, JivoChat's capabilities include Widgets, Personalization, Recording, etc.
JivoChat Computer Software Vertical is its biggest customer base.
Reviews
"...With JivoChat, you ll never miss a website conversion again: engage visitors via live chat, Facebook, voice services, email, and mobile...." https://en.maximarkets.org/indices/
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well JivoChat solved their Live Chat needs. Cuspera uses 795 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using JivoChat.
Use Cases
Peers recommend Engagement Management , Rating And Review Management , Contacts History , as the business use cases that they have been most satisfied while using JivoChat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile and Website |
4.95/5 ★ |
"...With JivoChat, you ll never miss a website conversion again: engage visitors via live chat, Facebook, voice services, email, and mobile...." https://en.maximarkets.org/indices/ |
| engaging and following up |
4.92/5 ★ |
"...With JivoChat s mobile widget, you can engage with customers who prefer to access your website through their phone...." Live Help and Support Software for Websites |
| Rating And Review Management with Chat, Mobile, E-Mail and Website |
4.93/5 ★ |
"...JivoChat is the top-rated mobile customer support appat the App Store ..." https://en.maximarkets.org/indices/ |
| Contacts History with Chat, Phone Calls, Social Media and Facebook |
4.85/5 ★ |
"...Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution...." Peer review by Russell S, Consultant |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile and Website |
4.95/5 ★ |
"...With JivoChat, you ll never miss a website conversion again: engage visitors via live chat, Facebook, voice services, email, and mobile...." https://en.maximarkets.org/indices/ |
|
| engaging and following up |
4.95/5 ★ |
| Rating And Review Management with Chat, Mobile, E-Mail and Website |
4.93/5 ★ |
"...JivoChat is the top-rated mobile customer support appat the App Store ..." https://en.maximarkets.org/indices/ |
|
| Contacts History with Chat, Phone Calls, Social Media and Facebook |
4.85/5 ★ |
"...Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution...." Peer review by Russell S, Consultant |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 795 insights from peers and experts to help you assess how these JivoChat use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for JivoChat
What is JivoChat used for?
What are the top features of JivoChat?
Who uses JivoChat?
What are JivoChat alternatives?
Where is JivoChat located?
Popular Business Setting
for JivoChat
Top Industries
- Computer Software
- Retail
- Banking
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used JivoChat to Increase sales & revenue and Enhance customer relationships
JivoChat Alternatives
Peer and Expert Opinion on Features
for JivoChat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (29) |
| Personalization | Read Reviews (11) |
| Recording | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (29) |
| Personalization | Read Reviews (11) |
| Recording | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (8) |
IT and Other Capabilities
for JivoChat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (30) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (30) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (111) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (131) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (111) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (131) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for JivoChat
Overall Risk Meter
Top Failure Risks for JivoChat
Vendor Profile Details
Company Name
JivoChat
Company Website
https://www.jivochat.com/HQ Location
1811 Silverside Rd, Wilmington, Delaware 19810, US
Employees
01-10
Social
Financials
PRIVATE
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