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Live Chat Software 2020: Buyers Guide

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Live Chat Software 2020: Buyers Guide

What is Live Chat Software?

Live Chat Software is an online software that enables customers to communicate with customer service representatives in real-time. Businesses are increasingly using Live chat as a channel to engage with website visitors. This is also used to initiate conversations with first-time website visitors as well as interact with returning customers. With Live Chat, customers need not depend on phone or email to get in touch with the business and it offers more immediate response and solutions to customer queries and issues. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.

Live chat offers more personalized customer experience compared to other channels like email, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution helps to better understand customer journeys. It is beneficial to all marketing, sales, and customer support teams.

Top 48 Live Chat Software

Helpcrunch Icon

Helpcrunch

4.77
★★★★★
★★★★★

HelpCrunch - Intelligent Customer Communication Platform ...

Chatra Icon

Chatra

4.74
★★★★★
★★★★★

Chatra | Chatra live chat software

Gist Icon

Gist

4.64
★★★★★
★★★★★

getgist.com - All-in-One Email Marketing Automation, Live ...

Tidio live chat Icon

Tidio live chat

4.63
★★★★★
★★★★★

Tidio Live Chat | Free Livechat Solution

Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★

Acquire: Realtime Customer Support

Tawk.to Icon

Tawk.to

4.60
★★★★★
★★★★★

Monitor and chat with the visitors on your website, mobile app or from..

Livechat Icon

Livechat

4.59
★★★★★
★★★★★

LiveChat | Live Chat Software and Help Desk Software

ProProfs Chat Icon

ProProfs Chat

4.57
★★★★★
★★★★★

proprofs.com: Live Chat Software for a Delightful Customer Experience

Userlike Icon

Userlike

4.55
★★★★★
★★★★★

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Livezilla Customer Support Icon

Livezilla Customer Support

4.54
★★★★★
★★★★★

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

Olark Icon

Olark

4.49
★★★★★
★★★★★

Olark: Live Chat Software for Sales and Customer Support

Pure Chat Icon

Pure Chat

4.49
★★★★★
★★★★★

Pure Chat: 100% Free Live Chat Software for Businesses

SnapEngage Icon

SnapEngage

4.47
★★★★★
★★★★★

SnapEngage | Enterprise Chat Software for Sales and Support

eGain Icon

eGain

4.47
★★★★★
★★★★★

Click to Call Software, Click to Talk | eGain

REVE Chat Icon

REVE Chat

4.45
★★★★★
★★★★★

Live Chat Features | REVE Chat

Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★

Whisbi: Conversational Sales & Marketing Platform

Intercom Icon

Intercom

4.44
★★★★★
★★★★★

Intercom: Customer Messaging Platform

Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★

Zoho SalesIQ | Hassle-free live chat for customer support & business growth

LiveHelpNow Icon

LiveHelpNow

4.39
★★★★★
★★★★★

LiveHelpNow -Fully integrated customer service suite....

Zendesk Chat Icon

Zendesk Chat

4.37
★★★★★
★★★★★

Zopim Live Chat | Engage Your Customers | Live Support

Freshchat Icon

Freshchat

4.31
★★★★★
★★★★★

Freshchat | Modern Live Chat Software by Freshworks

Bold360 Suite Icon

Bold360 Suite

4.27
★★★★★
★★★★★

Suite Solutions | Bold360

Velaro Platforms Icon

Velaro Platforms

4.21
★★★★★
★★★★★

Platforms | Velaro Live Chat Software

Rocket.Chat Icon

Rocket.Chat

4.15
★★★★★
★★★★★

Rocket.Chat - Free, Open Source, Enterprise Team Chat

BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★

BirdEye: Online Review Management | Customer Review Software

NABD Icon

NABD

4.61
★★★★★
★★★★★

Multi-Channel Customer Support Software and Help Desk ...

LiveAgent Icon

LiveAgent

4.59
★★★★★
★★★★★

LiveAgent: Help Desk & Live Chat Software

Gosquared Web Analytics Icon

Gosquared Web Analytics

4.56
★★★★★
★★★★★

GoSquared: Award-winning Web Analytics and Live Chat software

HappyFox Help Desk Icon

HappyFox Help Desk

4.56
★★★★★
★★★★★

Help Desk Software | Customer Support Software | Support Ticket ...

Help Scout Icon

Help Scout

4.55
★★★★★
★★★★★

Help Scout | Simple Customer Service Software and Education

Deskpro Icon

Deskpro

4.54
★★★★★
★★★★★

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Re:amaze Icon

Re:amaze

4.54
★★★★★
★★★★★

Re:amaze - Customer service, live chat, and helpdesk ...

Sparkcentral Icon

Sparkcentral

4.51
★★★★★
★★★★★

Sparkcentral | Customers service that fits their lifestyle

UJET Icon

UJET

4.50
★★★★★
★★★★★

UJET : Take your customer support into the digital age

Drift Icon

Drift

4.48
★★★★★
★★★★★

Drift - Chat Software & Conversational Marketing Platform

freshdesk Icon

freshdesk

4.46
★★★★★
★★★★★

Freshdesk | Customer support software by Freshworks

Salesmanago Marketing Automation Icon

Salesmanago Marketing Automation

4.45
★★★★★
★★★★★

Salesmanago Marketing Automation | all-in-one marketing automation software that helps companies increase their revenue

Zoho Desk Icon

Zoho Desk

4.41
★★★★★
★★★★★

Zoho Desk | Customer Service Software for Context-Aware ...

Kustomer Icon

Kustomer

4.41
★★★★★
★★★★★

Kustomer: Customer Service Software Reimagined

OutboundEngine Icon

OutboundEngine

4.36
★★★★★
★★★★★

OutboundEngine - Marketing Automation for Small Businesses

Genesys PureEngage Icon

Genesys PureEngage

4.32
★★★★★
★★★★★

omnichannel customer experience platform

Genesys PureConnect Icon

Genesys PureConnect

4.24
★★★★★
★★★★★

Genesys | all-in-one omnichannel contact center and communications solution

Helpshift Icon

Helpshift

4.24
★★★★★
★★★★★

Automate your customer service funnel and transform your support organization with AI-powered case management

Sprinklr Modern Care Icon

Sprinklr Modern Care

4.21
★★★★★
★★★★★

Sprintklr Modern Care: Complete Enterprise Customer Service Software

Salesforce Service Cloud Icon

Salesforce Service Cloud

4.19
★★★★★
★★★★★

Service Cloud: Customer Support & Call Centre Software

Orlo Icon

Orlo

4.17
★★★★★
★★★★★

SocialSignIn is now Orlo - a complete online engagement ecosystem

Salesforce Essentials Icon

Salesforce Essentials

4.14
★★★★★
★★★★★

Salesforce Essentials | Salesforce Essentials was designed and priced with small businesses in mind

Kayako Icon

Kayako

4.09
★★★★★
★★★★★

Help Desk Software Kayako Unified Customer Service Software