Live Chat Software 2024: Buyer’s Guide

Intercom

22.44

★★★★★

★★★★★

Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.

Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.

The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.

Intercom integrates with the regular business applications and provides APIs where custom integration is required.

Livechat

22.97

★★★★★

★★★★★

LiveChat | Live Chat Software and Help Desk Software

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

Olark

22.51

★★★★★

★★★★★

Live Chat Software for Sales and Customer Support

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

Userlike

22.82

★★★★★

★★★★★

Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

Freshdesk Messaging

21.91

★★★★★

★★★★★

Messaging platform that makes chat easy for today's digital customers

Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key Value propositions:-

1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.

2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and

3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.

Livezilla Customer Support

22.71

★★★★★

★★★★★

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

LiveZilla is a Customer Support Software. It provides Live chats and also monitors website visitors in real-time. It helps to grow sales and revenue and turn visitors into customers.

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system which not only integrates emails that are received from customers but also messages from Twitter and Facebook into the ticket system.

LiveZilla is the perfect contact platform even when offline, website visitors can leave message seeking for help. The live chats help to get in touch with the visitors instantly. Its integrated real-time visitor monitoring feature enables to see instantly, who's visiting the website. LiveZilla provides customer service and improves customer support efficiency by providing the staff with the tools needed to provide effective support.

eGain

22.34

★★★★★

★★★★★

Digital Customer Engagement Platform

eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.

SnapEngage

22.43

★★★★★

★★★★★

Enterprise Chat Software for Sales and Support

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.

It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.

SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.

Haptik

23.48

★★★★★

★★★★★

Virtual Assistant Platform enhancing customer experience and ROI

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

Helpcrunch

23.87

★★★★★

★★★★★

HelpCrunch - Intelligent Customer Communication Platform ...

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.