CUSPERA

Live Chat Software 2020: Buyers Guide

In this guide you will learn,

Let's get started.

Live Chat Software 2020: Buyers Guide

What is Live Chat Software?

Live Chat Software is an online software that enables customers to communicate with customer service representatives in real-time. Businesses are increasingly using Live chat as a channel to engage with website visitors. This is also used to initiate conversations with first-time website visitors as well as interact with returning customers. With Live Chat, customers need not depend on phone or email to get in touch with the business and it offers more immediate response and solutions to customer queries and issues. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.

Live chat offers more personalized customer experience compared to other channels like email, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution helps to better understand customer journeys. It is beneficial to all marketing, sales, and customer support teams.

Live Chat Software

Helpcrunch Icon

Helpcrunch

4.77
★★★★★
★★★★★

HelpCrunch - Intelligent Customer Communication Platform ...

Chatra Icon

Chatra

4.74
★★★★★
★★★★★

Chatra | Chatra live chat software

Teckst Icon

Teckst

4.66
★★★★★
★★★★★

Teckst: Enterprise Platform for Business Text and Mobile Messaging

Comm100 Live Chat Icon

Comm100 Live Chat

4.64
★★★★★
★★★★★

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Livechat Icon

Livechat

4.59
★★★★★
★★★★★

LiveChat | Live Chat Software and Help Desk Software

Subiz Icon

Subiz

4.57
★★★★★
★★★★★

Reach, connect and convert visitors into customers. 20,000+ sites are using to connect"

Userlike Icon

Userlike

4.55
★★★★★
★★★★★

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Livezilla Customer Support Icon

Livezilla Customer Support

4.54
★★★★★
★★★★★

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

Olark Icon

Olark

4.49
★★★★★
★★★★★

Olark: Live Chat Software for Sales and Customer Support

Pure Chat Icon

Pure Chat

4.49
★★★★★
★★★★★

Pure Chat: 100% Free Live Chat Software for Businesses

SnapEngage Icon

SnapEngage

4.47
★★★★★
★★★★★

SnapEngage | Enterprise Chat Software for Sales and Support

Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★

Whisbi: Conversational Sales & Marketing Platform

Intercom Icon

Intercom

4.44
★★★★★
★★★★★

Intercom: Customer Messaging Platform

Vee24 Platform Icon

Vee24 Platform

4.41
★★★★★
★★★★★

Vee24 | The Leading AI-enabled Platform for Live Customer ...

Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★

Zoho SalesIQ | Hassle-free live chat for customer support & business growth

Richpanel Icon

Richpanel

4.38
★★★★★
★★★★★

Richpanel | Live Chat Software & Helpdesk For Ecommerce Stores

Zendesk Chat Icon

Zendesk Chat

4.37
★★★★★
★★★★★

Zopim Live Chat | Engage Your Customers | Live Support

WhosOn Icon

WhosOn

4.28
★★★★★
★★★★★

WhosOn: Live Chat Software For Websites

SocialBoost Icon

SocialBoost

4.27
★★★★★
★★★★★

Social Boost: SocialBoost is the web's trusted source to buy high quality Twitter followers, YouTube views, Facebook likes/fans, Instagram Followers and SoundCloud plays.

Clickatell Touch Icon

Clickatell Touch

4.23
★★★★★
★★★★★

Chatbot for customer support - Live App Chat | Clickatell Touch

Liveperson LiveEngage Icon

Liveperson LiveEngage

4.15
★★★★★
★★★★★

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Moxie Icon

Moxie

4.05
★★★★★
★★★★★

Moxie | Marketing that moves

Clickdesk Icon

Clickdesk

4.01
★★★★★
★★★★★

ClickDesk: Live Chat | Live Support Software

Nuance Digital Engagement Platform Icon

Nuance Digital Engagement Platform

4.00
★★★★★
★★★★★

Nuance Digital Customer Engagement Platform | Nuance

BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★

BirdEye: Online Review Management | Customer Review Software

LiveAgent Icon

LiveAgent

4.59
★★★★★
★★★★★

LiveAgent: Help Desk & Live Chat Software

UseResponse Icon

UseResponse

4.58
★★★★★
★★★★★

UseResponse - Customer Support Software

Gosquared Web Analytics Icon

Gosquared Web Analytics

4.56
★★★★★
★★★★★

GoSquared: Award-winning Web Analytics and Live Chat software

HappyFox Help Desk Icon

HappyFox Help Desk

4.56
★★★★★
★★★★★

Help Desk Software | Customer Support Software | Support Ticket ...

Help Scout Icon

Help Scout

4.55
★★★★★
★★★★★

Help Scout | Simple Customer Service Software and Education

Drift Icon

Drift

4.48
★★★★★
★★★★★

Drift - Chat Software & Conversational Marketing Platform

eGain Icon

eGain

4.47
★★★★★
★★★★★

Click to Call Software, Click to Talk | eGain

freshdesk Icon

freshdesk

4.46
★★★★★
★★★★★

Freshdesk | Customer support software by Freshworks

Salesmanago Marketing Automation Icon

Salesmanago Marketing Automation

4.45
★★★★★
★★★★★

Salesmanago Marketing Automation | all-in-one marketing automation software that helps companies increase their revenue

Jumplead Icon

Jumplead

4.45
★★★★★
★★★★★

Jumplead | Powerful Affordable and Easy Inbound Marketing ...

Genesys PureEngage Icon

Genesys PureEngage

4.32
★★★★★
★★★★★

omnichannel customer experience platform

lemtalk Icon

lemtalk

4.32
★★★★★
★★★★★

lemtalk - Customer Support and Live Chat Slack App

Cliengo Icon

Cliengo

4.30
★★★★★
★★★★★

Cliengo - Chatbot that automatically turns your website visitors into ...

Genesys PureConnect Icon

Genesys PureConnect

4.24
★★★★★
★★★★★

Genesys | all-in-one omnichannel contact center and communications solution

Helpshift Icon

Helpshift

4.24
★★★★★
★★★★★

Automate your customer service funnel and transform your support organization with AI-powered case management

Sprinklr Modern Care Icon

Sprinklr Modern Care

4.21
★★★★★
★★★★★

Sprintklr Modern Care: Complete Enterprise Customer Service Software

Aspect Call Center Icon

Aspect Call Center

4.20
★★★★★
★★★★★

Aspect | Call Center Solutions for Better Customer Engagement

Salesforce Service Cloud Icon

Salesforce Service Cloud

4.19
★★★★★
★★★★★

Service Cloud: Customer Support & Call Centre Software

Orlo Icon

Orlo

4.17
★★★★★
★★★★★

SocialSignIn is now Orlo - a complete online engagement ecosystem

Rocket.Chat Icon

Rocket.Chat

4.15
★★★★★
★★★★★

Rocket.Chat - Free, Open Source, Enterprise Team Chat

Salesforce Essentials Icon

Salesforce Essentials

4.14
★★★★★
★★★★★

Salesforce Essentials | Salesforce Essentials was designed and priced with small businesses in mind

Kayako Icon

Kayako

4.09
★★★★★
★★★★★

Help Desk Software Kayako Unified Customer Service Software

Ringcentral Engage Icon

Ringcentral Engage

4.00
★★★★★
★★★★★

RingCentral: All-in-One Phone, Team Messaging, Video Conferencing