cuspera logo CUSPERA

Live Chat Software 2020: Buyers Guide

In this guide you will learn,

Let's get started.

Live Chat Software 2020: Buyers Guide

What is Live Chat Software?

Live Chat Software is an online software that enables customers to communicate with customer service representatives in real-time. Businesses are increasingly using Live chat as a channel to engage with website visitors. This is also used to initiate conversations with first-time website visitors as well as interact with returning customers. With Live Chat, customers need not depend on phone or email to get in touch with the business and it offers more immediate response and solutions to customer queries and issues. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.

Live chat offers more personalized customer experience compared to other channels like email, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution helps to better understand customer journeys. It is beneficial to all marketing, sales, and customer support teams.

177 Live Chat Software

BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★

BirdEye: Online Review Management | Customer Review Software

Helpcrunch Icon

Helpcrunch

4.77
★★★★★
★★★★★

HelpCrunch - Intelligent Customer Communication Platform ...

CometChat Icon

CometChat

4.75
★★★★★
★★★★★

CometChat: It’s chat and so much more

Chatra Icon

Chatra

4.74
★★★★★
★★★★★

Chatra | Chatra live chat software

FocalScope responsive live chat Icon

FocalScope responsive live chat

4.69
★★★★★
★★★★★

FocalScope - Responsive Live Chat Software And Help Desk ...

Continually Icon

Continually

4.68
★★★★★
★★★★★

Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.

Teckst Icon

Teckst

4.66
★★★★★
★★★★★

Teckst: Enterprise Platform for Business Text and Mobile Messaging

Smartsupp Icon

Smartsupp

4.65
★★★★★
★★★★★

Smartsupp: Free Live Chat for Websites | Online Chat Support

JivoChat Icon

JivoChat

4.65
★★★★★
★★★★★

JivoChat: Live Chat Software for Websites

Gist Icon

Gist

4.64
★★★★★
★★★★★

getgist.com - All-in-One Email Marketing Automation, Live ...

Comm100 Live Chat Icon

Comm100 Live Chat

4.64
★★★★★
★★★★★

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Tidio live chat Icon

Tidio live chat

4.63
★★★★★
★★★★★

Tidio Live Chat | Free Livechat Solution

Qualified Icon

Qualified

4.62
★★★★★
★★★★★

Qualified.com - Conversational Marketing platform helps you meet with VIPs in real time using live chat, chatbots, voice calls, and screen sharing

NABD Icon

NABD

4.61
★★★★★
★★★★★

Multi-Channel Customer Support Software and Help Desk ...

Chaport Live Chat Icon

Chaport Live Chat

4.61
★★★★★
★★★★★

Chaport – Free Live Chat Support Software for Websites

Hey Oliver Icon

Hey Oliver

4.60
★★★★★
★★★★★

heyoliver - All-in-one Marketing Automation Software ...

Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★

Acquire: Realtime Customer Support

Tawk.to Icon

Tawk.to

4.60
★★★★★
★★★★★

Monitor and chat with the visitors on your website, mobile app or from..

Lime Talk Icon

Lime Talk

4.59
★★★★★
★★★★★

Lime Talk - Online chat application for your website

LiveAgent Icon

LiveAgent

4.59
★★★★★
★★★★★

LiveAgent: Help Desk & Live Chat Software

Livechat Icon

Livechat

4.59
★★★★★
★★★★★

LiveChat | Live Chat Software and Help Desk Software

UseResponse Icon

UseResponse

4.58
★★★★★
★★★★★

UseResponse - Customer Support Software

ProProfs Chat Icon

ProProfs Chat

4.57
★★★★★
★★★★★

proprofs.com: Live Chat Software for a Delightful Customer Experience

Subiz Icon

Subiz

4.57
★★★★★
★★★★★

Reach, connect and convert visitors into customers. 20,000+ sites are using to connect"

Gosquared Web Analytics Icon

Gosquared Web Analytics

4.56
★★★★★
★★★★★

GoSquared: Award-winning Web Analytics and Live Chat software

Crisp Customer Messaging Platform Icon

Crisp Customer Messaging Platform

4.56
★★★★★
★★★★★

Customer Messaging Platform For Startups & SMB's - Crisp

ICE Chat Icon

ICE Chat

4.56
★★★★★
★★★★★

Live Chat Software for website | Click to Chat | ICE

HappyFox Help Desk Icon

HappyFox Help Desk

4.56
★★★★★
★★★★★

Help Desk Software | Customer Support Software | Support Ticket ...

Userlike Icon

Userlike

4.55
★★★★★
★★★★★

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

LiveHelpNow Chat Support Suite Icon

LiveHelpNow Chat Support Suite

4.55
★★★★★
★★★★★

LiveHelpNow: Help Desk Software, Live Chat, Support Ticket ...

Help Scout Icon

Help Scout

4.55
★★★★★
★★★★★

Help Scout | Simple Customer Service Software and Education

Provide Support Live Chat Icon

Provide Support Live Chat

4.55
★★★★★
★★★★★

Live Chat Features | Features You Get with Provide Support

Deskpro Icon

Deskpro

4.54
★★★★★
★★★★★

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Livezilla Customer Support Icon

Livezilla Customer Support

4.54
★★★★★
★★★★★

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

Re:amaze Icon

Re:amaze

4.54
★★★★★
★★★★★

Re:amaze - Customer service, live chat, and helpdesk ...

ChatBeacon Live Chat Icon

ChatBeacon Live Chat

4.52
★★★★★
★★★★★

ChatBeacon Live Chat - Live Chat Conversational Platform

Callbell Icon

Callbell

4.51
★★★★★
★★★★★

Callbell | Customer Communication Platform for WhatsApp ...

Sparkcentral Icon

Sparkcentral

4.51
★★★★★
★★★★★

Sparkcentral | Customers service that fits their lifestyle

UJET Icon

UJET

4.50
★★★★★
★★★★★

UJET : Take your customer support into the digital age

Quiq Messaging Icon

Quiq Messaging

4.50
★★★★★
★★★★★

Quiq: Business SMS Text Messaging Solutions

Verloop Icon

Verloop

4.49
★★★★★
★★★★★

Verloop - Sign up now to boost your Customer Experience.

Help Sumo Icon

Help Sumo

4.48
★★★★★
★★★★★

Help Desk Software | Online Helpdesk Software - Help Sumo

Drift Icon

Drift

4.48
★★★★★
★★★★★

Drift - Chat Software & Conversational Marketing Platform

freshdesk Icon

freshdesk

4.46
★★★★★
★★★★★

Freshdesk | Customer support software by Freshworks

Salesmanago Marketing Automation Icon

Salesmanago Marketing Automation

4.45
★★★★★
★★★★★

Salesmanago Marketing Automation | all-in-one marketing automation software that helps companies increase their revenue

Jumplead Icon

Jumplead

4.45
★★★★★
★★★★★

Jumplead | Powerful Affordable and Easy Inbound Marketing ...

Zoho Desk Icon

Zoho Desk

4.41
★★★★★
★★★★★

Zoho Desk | Customer Service Software for Context-Aware ...

Kustomer Icon

Kustomer

4.41
★★★★★
★★★★★

Kustomer: Customer Service Software Reimagined