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HappyFox Help Desk

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(2824 Reviews)

Help Desk Software | Customer Support Software | Support Ticket ...

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About HappyFox Help Desk

HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.

HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.

HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.

HappyFox Help Desk
is used by peers for

Processes

helpdesk management, knowledge management, customer case management

Channels

e-mail, e-mail, chat

Capabilities

24/7 Support, Chat Support, Ticketing

Goals

Improve ROI, Enhance customer relationships, Improve visibility

Industry

Information Technology and Services, Computer Software, Education

Popular Business Setting
for HappyFox Help Desk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peer Recommendations on business needs
for HappyFox Help Desk

Goals

Improve ROI, Enhance customer relationships, Improve visibility, are the most popular goals peers achieved using HappyFox Help Desk .

Channels

It is the best suited for e-mail, e-mail, chat, channels.

Processes

HappyFox Help Desk does well for a wide range of processes. Peers recommend helpdesk management, knowledge management, customer case management, as the business processes that they have been most satisfied while using HappyFox Help Desk .

Read Reviews of Business Process for HappyFox Help Desk

Peers used HappyFox Help Desk to Improve ROI and Enhance customer relationships

Verify if it works for you

Failure Risk Guidance Security Report ?

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Overall Risk Meter

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Top Failure Risks for HappyFox Help Desk

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IT and Other Capabilities
for HappyFox Help Desk

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name HappyFox Inc.
Company Website www.happyfox.com/
HQ Location 47 Discovery, Irvine, California 92618, US
Employees 11-50
Social
Financials Private