Giva Overview

Giva's cloud platform delivers a comprehensive suite of web-based solutions for help desk, customer service, and IT service management. Its intuitive design ensures rapid deployment within days and requires only an hour for training, making it highly accessible for businesses of all sizes. A standout feature is its AI-powered, HIPAA-compliant applications, which provide robust security and compliance, particularly beneficial for industries handling sensitive information. Giva's platform also encompasses IT change enablement, knowledge management, and IT asset management, offering a holistic approach to IT operations. This versatility allows organizations to streamline their service management processes while ensuring data safety and regulatory compliance, addressing key industry challenges.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Giva.

Other use cases:

  • Knowledge Management
  • Contract Management
  • Products & Pricelist Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Giva.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
See all business priorities See less business priorities

Giva Use-Cases and Business Priorities: Customer Satisfaction Data

Giva works with different mediums / channels such as Mobile. Phone Calls. and Mobile App.

Giva's features include Dashboard, Ticketing, Feedback Surveys, etc. and Giva support capabilities include Email Support, Chat Support, Phone Support, etc. also Giva analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Giva eHelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered...." Peer review by Lori Mazzola, National IT Project Manager, Epstein Becker & Green, P.C, Epstein Becker & Green

Giva, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Qminder, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Popular Business Setting

for Giva

Top Industries

  • Hospital & Health Care
  • Legal Services
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Giva is popular in Hospital & Health Care, Legal Services, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Giva Use Cases

How can Giva optimize your Helpdesk Management Workflow?

How can Giva optimize your Customer Feedback Management Workflow?

How can Giva optimize your Workflow Management Workflow?

How does Giva facilitate Knowledge Management?

What Are the key features of Giva for Contract Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Westway Group, Inc.

Westway Group achieved a 70% reduction in labor costs and 80% decrease in IT auditing costs using Giva's cloud IT change management software, enhancing IT infrastructure uptime and reporting.

Read more →
Legal Services

CASE STUDY Schulte Roth & Zabel LLP

Schulte Roth & Zabel LLP achieved a 60% higher ROI and 85% increased attorney satisfaction using Giva's help desk solution, maintaining a 4.9/5 satisfaction rating and 100% uptime.

Read more →
Hospital & Health Care

CASE STUDY Pronger Smith HealthCare

Pronger Smith HealthCare improved IT productivity by 60-70% and customer satisfaction by 65% using Giva's service management suite, achieving 100% application uptime.

Read more →

Frequently Asked Questions(FAQ)

for Giva

What is Giva used for?

Giva is a Help Desk Software mainly used by its customers to Improve ROI and Acquire Customers by Helpdesk Management, Customer Feedback Management and Workflow Management .

What are the top features of Giva?

Dashboard, Ticketing and Feedback surveys are some of the top features of Giva.

Who uses Giva?

Giva is used by Hospital & Health Care, Legal Services and Retail among other industries.

What are Giva alternatives?

NinjaOne (Formerly NinjaRMM), Cayzu Help Desk, Qminder and Vision Helpdesk are popular alternatives for Giva.

Where is Giva located?

Giva is headquartered at 1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA.
lightning

Peers used Giva for helpdesk management and customer feedback management

Giva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Giva

Overall Risk Meter

Low Medium High

Top Failure Risks for Giva

Giva, Inc. Profile

Company Name

Giva, Inc.

Company Website

https://www.givainc.com/

HQ Location

1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA

Employees

NA

Social

Twitter

Financials

PRIVATE