Giva Overview
This is a summary of the comprehensive capabilities and benefits of Giva based on over 819 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Giva, Helpspot, HaloITSM, DeskXpand, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Giva is right for your needs? Our Cuspera AI engine can evaluate how Giva fits your specific business needs, industry, and context. Get your personalized assessment report today.
Giva supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Workflow Management
- Knowledge Management
- Contract Management
Giva can help you with many business goals, such as Improve ROI, Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, and Scale Best Practices. It can help manage these activities if you use Mobile Phone Calls and Mobile App for these needs. As a solution, Giva's capabilities include Dashboard, Ticketing, Feedback Surveys, etc.
Giva Hospital & Health Care Vertical is its biggest customer base.
Reviews
"...Chris Jerry Support Center Manager EDIMS Steve Kazimir Project Manager/Customer Support EDIMS ..." Giva Help Desk Reviews & Customer Testimonials
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities peers achieved using Giva.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Workflow Management , as the business use cases that they have been most satisfied while using Giva.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management with Mobile and Phone Calls |
4.98/5 ★ |
"...Chris Jerry Support Center Manager EDIMS Steve Kazimir Project Manager/Customer Support EDIMS ..." Giva Help Desk Reviews & Customer Testimonials |
Customer Feedback Management with Mobile and Mobile App |
4.98/5 ★ |
"...Giva eHelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered...." Peer review by Lori Mazzola, National IT Project Manager, Epstein Becker & Green, P.C, Epstein Becker & Green |
measuring customer satisfaction |
4.97/5 ★ |
"...Quickly measure customer satisfaction, responsiveness and team productivity. ..." Cloud Customer Service Software |
Workflow Management with Mobile |
4.52/5 ★ |
"...Automated workflows eliminate many man......" Peer review |
PEER EXPERIENCES | |
---|---|
Helpdesk Management with Mobile and Phone Calls |
4.98/5 ★ |
"...Chris Jerry Support Center Manager EDIMS Steve Kazimir Project Manager/Customer Support EDIMS ..." Giva Help Desk Reviews & Customer Testimonials |
|
Customer Feedback Management with Mobile and Mobile App |
4.98/5 ★ |
"...Giva eHelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered...." Peer review by Lori Mazzola, National IT Project Manager, Epstein Becker & Green, P.C, Epstein Becker & Green |
|
measuring customer satisfaction |
4.98/5 ★ |
Workflow Management with Mobile |
4.52/5 ★ |
"...Automated workflows eliminate many man......" Peer review |
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 819 insights from peers and experts to help you assess how these Giva use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Giva
What is Giva used for?
What are the top features of Giva?
Who uses Giva?
What are Giva alternatives?
Where is Giva located?
Popular Business Setting
for Giva
Top Industries
- Hospital & Health Care
- Legal Services
- Retail
Popular in
- Enterprise
- Mid Market
- Small Business
Giva Alternatives
Peer and Expert Opinion on Features
for Giva
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (58) |
Ticketing | Read Reviews (32) |
Feedback surveys | Read Reviews (12) |
Personalization | Read Reviews (7) |
Recording | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (58) |
Ticketing | Read Reviews (32) |
Feedback surveys | Read Reviews (12) |
Personalization | Read Reviews (7) |
Recording | Read Reviews (5) |
IT and Other Capabilities
for Giva
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (71) |
Data Import | Read Reviews (107) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (71) |
Data Import | Read Reviews (107) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (17) |
Chat Support | Read Reviews (15) |
Phone Support | Read Reviews (23) |
24/7 Support | Read Reviews (148) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (17) |
Chat Support | Read Reviews (15) |
Phone Support | Read Reviews (23) |
24/7 Support | Read Reviews (148) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Custom Reports | Read Reviews (125) |
Analytics | Read Reviews (12) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Custom Reports | Read Reviews (125) |
Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for Giva
Overall Risk Meter
Top Failure Risks for Giva
Vendor Profile Details
Company Name
Giva
Company Website
https://www.givainc.com/HQ Location
1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA
Employees
NA
Social
Financials
PRIVATE