Giva - Help Desk: Use Cases, Capabilities & Competitors

Giva's ITSM help desk software integrated with ILTA's knowledge base for Young Conaway Stargatt & Taylor, LLP. The law firm's IT team used the integration to search legal technology solutions directl...y from their ticketing system. This reduced resolution times and improved support quality for attorneys and staff. The team now gets much more value from their ILTA membership. The integration was deployed quickly and required minimal training. The solution set a new standard for legal IT support efficiency.
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Giva ChangeManager helped Westway Group, Inc. cut labor costs by 70%. The company also saw an 80% drop in IT auditing costs for the next year. Westway needed a system to track IT changes for Sarbanes...-Oxley compliance. Giva provided an ITIL-compliant, easy-to-use solution. The team now spends less time on change control and has better IT uptime.
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VirtuRad used Giva CustomerService to connect field engineers and the call center. The solution automated service requests and enabled two-way email updates. Giva's real-time reports and analytics he...lped VirtuRad track customer satisfaction and act fast. Field engineers managed requests from mobile devices, speeding up response times. VirtuRad saw higher customer satisfaction and lower support costs.
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Giva HelpDesk helped Schulte Roth & Zabel LLP boost attorney satisfaction with IT support by 85%. The law firm achieved a 60% higher ROI compared to previous help desk software. Customer satisfaction... ratings reached 4.9 out of 5.0, and first call resolution rates exceeded 80%. Giva's reporting and survey tools enabled fast deployment and ongoing process improvements. The solution proved reliable, even during major outages, and required no dedicated developers to maintain.
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EDIMS switched from Salesforce.com Service Cloud to Giva for their emergency room support center. Giva reduced case opening time by 50% and made reporting 30% more productive. The team eliminated 24 ...hours per month spent on report preparation. Agents now create cases in real time, improving speed and satisfaction for over 2,000 physicians and staff. Giva's dashboards and knowledgebase are easier to use and require less maintenance than Salesforce.com.
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Giva Service Management Suite helped Saint Elizabeth Health Care cut configuration time by 90%. The organization achieved a 50% lower total cost of ownership over three years. Giva enabled a fast, on...e-week deployment for 6,500 employees across 25 offices. The IT service desk team increased productivity by 40% and saved 2.5 hours per day using Giva's dashboard. Asset management and reporting became easier and more accurate. Saint Elizabeth saw higher customer satisfaction and 100% application uptime.
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