Giva Overview

Giva's cloud platform delivers a comprehensive suite of web-based solutions for help desk, customer service, and IT service management. Its intuitive design ensures rapid deployment within days and requires only an hour for training, making it highly accessible for businesses of all sizes. A standout feature is its AI-powered, HIPAA-compliant applications, which provide robust security and compliance, particularly beneficial for industries handling sensitive information. Giva's platform also encompasses IT change enablement, knowledge management, and IT asset management, offering a holistic approach to IT operations. This versatility allows organizations to streamline their service management processes while ensuring data safety and regulatory compliance, addressing key industry challenges.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Giva.

Other use cases:

  • Knowledge Management
  • Contract Management
  • Products & Pricelist Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Giva.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
See all business priorities See less business priorities

Giva Use-Cases and Business Priorities: Customer Satisfaction Data

Giva works with different mediums / channels such as Mobile. Phone Calls. and Mobile App.

Giva's features include Dashboard, Ticketing, Feedback Surveys, etc. and Giva support capabilities include Email Support, Chat Support, Phone Support, etc. also Giva analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Quickly measure team productivity, responsiveness and customer satisfaction...." Peer review from Giva

Giva, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Qminder, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Popular Business Setting

for Giva

Top Industries

  • Hospital & Health Care
  • Legal Services
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Giva is popular in Hospital & Health Care, Legal Services, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Giva Customer wins, Customer success stories, Case studies

How efficiently Does Giva manage your Helpdesk Management?

How does Giva facilitate Customer Feedback Management?

How does Giva facilitate Workflow Management?

How does Giva address your Knowledge Management Challenges?

How can Giva optimize your Contract Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Stroock & Stroock & Lavan - Legal Services - Legal Services

Giva Service Management Suite helped Stroock & Stroock & Lavan improve attorney satisfaction with IT support. The law firm achieved a 4.7 out of 5.0 customer satisfaction rating from attorneys. Giva ...enabled a fast, one-week deployment across the firm. Stroock praised Giva's quick response to enhancement requests and strong customer service. The solution replaced BMC FootPrints for better IT help desk performance.

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Sills Cummis & Gross - Legal Services - Legal Services

Giva Service Management Suite helped Sills Cummis & Gross cut labor hours for reporting by 35%. Attorney satisfaction with IT support went up. The firm used dashboards and trend reports to act fast a...nd keep attorneys productive. The intuitive design lowered IT training and admin costs. Giva replaced BMC Track-It! for better service management.

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EDIMS - Hospital & Health Care - hospital & health care

Giva Service Management Suite helped EDIMS replace Salesforce Service Cloud for their emergency room support. EDIMS needed faster, easier customer service for over 2,000 physicians and staff. Giva ma...de it 50% faster to open cases and 100% more responsive. Report preparation time dropped by 24 hours per month. Productivity increased by 30% using Giva dashboards and reports. Knowledge article approval became 80% faster. EDIMS found Giva much easier to use and maintain than Salesforce.

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Epstein Becker & Green - Legal Services - Legal Services

Giva Service Management Suite helped Epstein Becker & Green cut IT help desk costs to less than one-third of other solutions. The law firm deployed Giva in just one week with no disruption to its sys...tems. Giva provided easy-to-use, customizable reports and a centralized help desk for all US offices. Legal professionals at EB&G received faster IT support. The solution improved responsiveness and reporting for the firm's internal IT team.

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Saint Elizabeth Health Care - Hospital & Health Care - hospital & health care

Giva HIPAA-compliant Cloud Service Management Suite helped Saint Elizabeth Health Care modernize its IT service desk. The organization needed a next-generation solution to support rapid growth and hi...gh call volume. Giva enabled a 90% reduction in configuration time and a 50% lower total cost of ownership over three years. IT service desk productivity increased by 40% using Giva's reports and dashboards. The solution delivered 100% uptime and seamless updates, supporting 6,500 employees across 25 offices.

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Lewis Roca - Legal Services - legal services

Giva Service Management Suite helped Lewis Roca improve their IT service desk. The firm saw a 70% increase in attorney and staff satisfaction with IT. IT productivity rose by 70%. They eliminated 8 h...ours per week spent on reports. Information quality in reports and KPIs improved by 80%. The firm deployed Giva 75% faster than other tools. First contact resolution increased from 70% to 95%. Documented calls and walk-ins increased by 50% due to Giva's easy design.

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Frequently Asked Questions(FAQ)

for Giva

What is Giva used for?

Giva is a Help Desk Software mainly used by its customers to Improve ROI and Acquire Customers by Helpdesk Management, Customer Feedback Management and Workflow Management .

What are the top features of Giva?

Dashboard, Ticketing and Feedback surveys are some of the top features of Giva.

Who uses Giva?

Giva is used by Hospital & Health Care, Legal Services and Retail among other industries.

What are Giva alternatives?

NinjaOne (Formerly NinjaRMM), Cayzu Help Desk, Qminder and Vision Helpdesk are popular alternatives for Giva.

Where is Giva located?

Giva is headquartered at 1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA.
lightning

Peers used Giva for helpdesk management and customer feedback management

Giva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Giva

Overall Risk Meter

Low Medium High

Top Failure Risks for Giva

Giva, Inc. Profile

Company Name

Giva, Inc.

Company Website

https://www.givainc.com/

HQ Location

1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA

Employees

NA

Social

Twitter

Financials

PRIVATE