Giva Overview

This is a summary of the comprehensive capabilities and benefits of Giva based on over 819 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Giva, Helpspot, HaloITSM, DeskXpand, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Giva is right for your needs? Our Cuspera AI engine can evaluate how Giva fits your specific business needs, industry, and context. Get your personalized assessment report today.

Giva supports business activities such as:

  • Helpdesk Management
  • Customer Feedback Management
  • Workflow Management
  • Knowledge Management
  • Contract Management

Giva can help you with many business goals, such as Improve ROI, Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, and Scale Best Practices. It can help manage these activities if you use Mobile Phone Calls and Mobile App for these needs. As a solution, Giva's capabilities include Dashboard, Ticketing, Feedback Surveys, etc.

Giva Hospital & Health Care Vertical is its biggest customer base.

Reviews

"...Chris Jerry Support Center Manager EDIMS Steve Kazimir Project Manager/Customer Support EDIMS ..." Giva Help Desk Reviews & Customer Testimonials

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities peers achieved using Giva.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Customer Feedback Management , Workflow Management , as the business use cases that they have been most satisfied while using Giva.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Mobile and Phone Calls

4.98/5 ★

Read Reviews (76)

"...Chris Jerry Support Center Manager EDIMS Steve Kazimir Project Manager/Customer Support EDIMS ..." Giva Help Desk Reviews & Customer Testimonials
Customer Feedback Management with Mobile and Mobile App

4.98/5 ★

Read Reviews (65)

"...Giva eHelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered...."
measuring customer satisfaction

4.97/5 ★

Read Reviews (58)

"...Quickly measure customer satisfaction, responsiveness and team productivity. ..."
Workflow Management with Mobile

4.52/5 ★

Read Reviews (12)

"...Automated workflows eliminate many man......"
PEER EXPERIENCES
Helpdesk Management with Mobile and Phone Calls

4.98/5 ★

Read Reviews (76)

"...Chris Jerry Support Center Manager EDIMS Steve Kazimir Project Manager/Customer Support EDIMS ..." Giva Help Desk Reviews & Customer Testimonials
Customer Feedback Management with Mobile and Mobile App

4.98/5 ★

Read Reviews (65)

"...Giva eHelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered...." Peer review by Lori Mazzola, National IT Project Manager, Epstein Becker & Green, P.C, Epstein Becker & Green
measuring customer satisfaction

4.98/5 ★

Read Reviews (58)

Workflow Management with Mobile

4.52/5 ★

Read Reviews (12)

"...Automated workflows eliminate many man......" Peer review

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 819 insights from peers and experts to help you assess how these Giva use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for Giva

What is Giva used for?

Giva is a Help Desk Software mainly used by its customers to Improve ROI and Acquire Customers by Helpdesk Management, Customer Feedback Management and Workflow Management .

What are the top features of Giva?

Dashboard, Ticketing and Feedback surveys are some of the top features of Giva.

Who uses Giva?

Giva is used by Hospital & Health Care, Legal Services and Retail among other industries.

What are Giva alternatives?

Helpspot, HaloITSM, DeskXpand and Issuetrak are popular alternatives for Giva.

Where is Giva located?

Giva is headquartered at 1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA.

Popular Business Setting

for Giva

Top Industries

  • Hospital & Health Care
  • Legal Services
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Giva to Improve ROI and Acquire customers

Peer and Expert Opinion on Features

for Giva

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.81/5 ★

Read Reviews (58)
Ticketing

3.96/5 ★

Read Reviews (32)
Feedback surveys

4.80/5 ★

Read Reviews (12)
Personalization

4.12/5 ★

Read Reviews (7)
Recording

4.13/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

4.81/5 ★

Read Reviews (58)
Ticketing

3.96/5 ★

Read Reviews (32)
Feedback surveys

4.80/5 ★

Read Reviews (12)
Personalization

4.12/5 ★

Read Reviews (7)
Recording

4.13/5 ★

Read Reviews (5)

IT and Other Capabilities

for Giva

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.87/5 ★

Read Reviews (71)
Data Import

4.74/5 ★

Read Reviews (107)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.87/5 ★

Read Reviews (71)
Data Import

4.74/5 ★

Read Reviews (107)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.81/5 ★

Read Reviews (17)
Chat Support

4.78/5 ★

Read Reviews (15)
Phone Support

4.74/5 ★

Read Reviews (23)
24/7 Support

4.68/5 ★

Read Reviews (148)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.81/5 ★

Read Reviews (17)
Chat Support

4.78/5 ★

Read Reviews (15)
Phone Support

4.74/5 ★

Read Reviews (23)
24/7 Support

4.68/5 ★

Read Reviews (148)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Giva

Overall Risk Meter

Low Medium High

Top Failure Risks for Giva

Vendor Profile Details

Company Name

Giva

Company Website

https://www.givainc.com/

HQ Location

1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA

Employees

NA

Social

Financials

PRIVATE