Overview: NinjaOne (formerly NinjaRMM) and Giva as Help Desk Category solutions.
NinjaOne and Giva are notable players in the Help Desk solution space, each offering distinct strengths. NinjaOne is particularly robust for large enterprises, excelling in integration and security features and strong support setup. Giva, meanwhile, distinguishes itself with comprehensive helpdesk management and customer feedback collection, appealing strongly to mid-market and healthcare sectors. Both platforms support essential business goals like customer acquisition and relationship enhancement, yet their feature sets and primary audience differ significantly.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
NinjaOne (formerly NinjaRMM) and Giva: Best Use cases based on the customer satisfaction data
Key Activities Supported
NinjaOne offers comprehensive helpdesk and contract management alongside competitive intelligence and billing processes. read more →
Giva excels in helpdesk management and customer feedback collection, complemented by knowledge management and contract management capabilities. read more →
Business Goals Facilitated
NinjaOne focuses on acquiring customers and fostering customer relationships while aiming for efficiency improvements. read more →
Giva primarily enhances ROI, supports customer acquisition, and fosters sales and revenue growth. read more →
Core Features
NinjaOne's features shine in integration ease, security, onboarding, compliance, and extensive custom reports. read more →
Giva stands out with its emphasis on data export, custom reporting, and compliance, with a strong ease of migration. read more →
Vendor Support Preferences
NinjaOne includes 24/7 support and multiple contact options like phone, email, and chat, ensuring excellent customer service. read more →
Giva offers aligned support with accessible email, chat, and phone options, coupled with around-the-clock availability. read more →
User Segments and Industries
NinjaOne serves primarily large enterprises within IT and network security industries. read more →
Giva caters to mid-market businesses and is particularly favored in healthcare and legal services sectors. read more →
Operational Alignment
NinjaOne integrates seamlessly into large-scale enterprise workflows, suitable for environments with complex operational requirements. read more →
Giva fits well within mid-market and healthcare operational environments, accommodating businesses with diverse user bases. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
What Are the key features of NinjaOne (formerly NinjaRMM) for Helpdesk Management?
How does NinjaOne (formerly NinjaRMM) address your Training & Onboarding Challenges?
Giva in Action: Unique Use Cases
What benefits does Giva offer for Customer Feedback Management?
How efficiently Does Giva manage your Workflow Management?
What makes Giva ideal for Knowledge Management?
Alternatives
News
Latest NinjaOne (formerly NinjaRMM) News
Three NinjaOne Leaders Named to CRNs 2025 Women of the Channel List
Three NinjaOne leaders have been named to CRNs 2025 Women of the Channel list. This recognition highlights their contributions to the IT channel, including advancing NinjaOnes global partner program and supporting channel partner growth. The award underscores NinjaOnes commitment to leadership and innovation in IT management and security.
