NinjaOne and Giva are notable players in the Help Desk solution space, each offering distinct strengths. NinjaOne is particularly robust for large enterprises, excelling in integration and security features and strong support setup. Giva, meanwhile, distinguishes itself with comprehensive helpdesk management and customer feedback collection, appealing strongly to mid-market and healthcare sectors. Both platforms support essential business goals like customer acquisition and relationship enhancement, yet their feature sets and primary audience differ significantly.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
Top use cases: NinjaOne (formerly NinjaRMM) vs Giva
Use cases tied to NinjaOne (formerly NinjaRMM) and Giva from verified data sources. Click any use case for supporting evidences.
| NinjaOne (formerly NinjaRMM) | Giva |
|---|---|
Top Capabilities: NinjaOne (formerly NinjaRMM) vs Giva
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: NinjaOne (formerly NinjaRMM) vs Giva
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: NinjaOne (formerly NinjaRMM) vs Giva
Share of peer evidence by company size for NinjaOne (formerly NinjaRMM) and Giva. Each product segments add up to 100%. Click any segment for supporting evidence.
| NinjaOne (formerly NinjaRMM) | Giva | |
|---|---|---|
| Key Activities Supported | NinjaOne offers comprehensive helpdesk and contract management alongside competitive intelligence and billing processes. → | Giva excels in helpdesk management and customer feedback collection, complemented by knowledge management and contract management capabilities. → |
| Business Goals Facilitated | NinjaOne focuses on acquiring customers and fostering customer relationships while aiming for efficiency improvements. → | Giva primarily enhances ROI, supports customer acquisition, and fosters sales and revenue growth. → |
| Core Features | NinjaOne's features shine in integration ease, security, onboarding, compliance, and extensive custom reports. → | Giva stands out with its emphasis on data export, custom reporting, and compliance, with a strong ease of migration. → |
| Vendor Support Preferences | NinjaOne includes 24/7 support and multiple contact options like phone, email, and chat, ensuring excellent customer service. → | Giva offers aligned support with accessible email, chat, and phone options, coupled with around-the-clock availability. → |
| User Segments and Industries | NinjaOne serves primarily large enterprises within IT and network security industries. → | Giva caters to mid-market businesses and is particularly favored in healthcare and legal services sectors. → |
| Operational Alignment | NinjaOne integrates seamlessly into large-scale enterprise workflows, suitable for environments with complex operational requirements. → | Giva fits well within mid-market and healthcare operational environments, accommodating businesses with diverse user bases. → |
Applying your context and needs changes the comparison
NinjaOne (formerly NinjaRMM) and Giva: Best activities based on customer satisfaction
NinjaOne (formerly NinjaRMM) in Action: Unique Activities
What benefits does NinjaOne (formerly NinjaRMM) offer for Helpdesk Management?
"...Ninja's staff is always willing to help and their support is top-notch!..." Peer review by Steve Ricketts, Director Of Technical Services, Roeing Corporation
How does NinjaOne (formerly NinjaRMM) facilitate Training & Onboarding?
"...Onboarding a new employee - In the past, the unnecessary complexity of our RMM tool made it more difficult for new technicians to get comfortable...." Peer review by Jeremy H., Service Manager, Information Technology and Services
Giva in Action: Unique Activities
Why is Giva the best choice for Customer Feedback Management?
"...Now, Ive got excellent tools to measure performance, productivity and customer satisfaction...." Peer review by Elaine Tanner, Kupa Incorporated
How can Giva optimize your Workflow Management Workflow?
"...There are many excellent triggers and workflows available in Giva to automate tasks...." Peer review by Joe, Medlink Computer Sciences, LLC
How does Giva address your Knowledge Management Challenges?
"...Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management...." Peer review by Daniel R.
News
Latest NinjaOne (formerly NinjaRMM) news
NinjaOne Browser Management Closes the Browser Visibility and Control Gap for IT
NinjaOne introduced Browser Management, enhancing its IT operations platform by integrating browser visibility and control. The solution provides centralized management of browser policies and AI governance, reducing risks from unapproved extensions and AI usage. It integrates seamlessly with existing IT operations, improving security without requiring users to change browsers.
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