NinjaOne (formerly NinjaRMM) Overview
NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
Use Cases
Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).
NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data
NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.
NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Other RMMs need a team of onboarders to show you how to use it over a period of a month...." Peer review by Brian A., CEO, Information Technology and Services
NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NinjaOne (formerly NinjaRMM)
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on NinjaOne (formerly NinjaRMM) Use Cases
How does NinjaOne (formerly NinjaRMM) address your Helpdesk Management Challenges?
How can NinjaOne (formerly NinjaRMM) enhance your Onboarding process?
How does NinjaOne (formerly NinjaRMM) address your Contract Management Challenges?
How can NinjaOne (formerly NinjaRMM) enhance your Workflow Management process?
How efficiently Does NinjaOne (formerly NinjaRMM) manage your Competitive Intelligence?
25+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Vetcor
CASE STUDY Wood ITC
CASE STUDY University of Southern Queensland
CASE STUDY The King's Trust
CASE STUDY Zero Latency VR
CASE STUDY Wickenburg Community Hospital
Video
Introducing the NinjaOne Platform
Frequently Asked Questions(FAQ)
for NinjaOne (formerly NinjaRMM)
What is NinjaOne (formerly NinjaRMM)?
NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.
The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.
Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.
What is NinjaOne (formerly NinjaRMM) used for?
What are the top features of NinjaOne (formerly NinjaRMM)?
Who uses NinjaOne (formerly NinjaRMM)?
What are NinjaOne (formerly NinjaRMM) alternatives?
Where is NinjaOne (formerly NinjaRMM) located?
Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding
NinjaOne (formerly NinjaRMM) Competitors
NinjaOne (formerly NinjaRMM) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (148) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (148) |
Software Failure Risk Guidance
?for NinjaOne (formerly NinjaRMM)
Overall Risk Meter
Top Failure Risks for NinjaOne (formerly NinjaRMM)
NinjaOne, LLC. News
NinjaOne recognized in the 2025 Gartner Peer Insights? Voice of the Customer for Endpoint Management Tools
NinjaOne was recognized in the 2025 Gartner Peer Insights Voice of the Customer for Endpoint Management Tools, achieving a 96% "willingness to recommend" score from customers, the highest in its category. The company received an overall rating of 4.8 out of 5, based on 40 reviews, highlighting its commitment to customer satisfaction and product innovation.
NinjaOne Achieves FedRAMP In Process Designation
NinjaOne for Government has achieved the FedRAMP In Process designation at the Moderate Impact Level. This milestone expands the availability of NinjaOnes automated endpoint management platform to U.S. government agencies, supporting secure cloud adoption and compliance with federal security standards.
Three NinjaOne Leaders Named to CRNs 2025 Women of the Channel List
Three NinjaOne leaders have been named to CRNs 2025 Women of the Channel list. This recognition highlights their contributions to the IT channel, including advancing NinjaOnes global partner program and supporting channel partner growth. The award underscores NinjaOnes commitment to leadership and innovation in IT management and security.
Vulnerability management in the AI threat era
NinjaOne is addressing new cybersecurity challenges by rethinking vulnerability management for the AI-driven threat landscape. Chief Trust Officer Mike Arrowsmith highlights how generative AI is increasing phishing sophistication and driving organizations to improve risk management, data protection, and patching practices. NinjaOne is focusing on strategic approaches to help businesses strengthen security and operational resilience.
NinjaOne, LLC. Profile
Company Name
NinjaOne, LLC.
Company Website
https://www.ninjaone.com/HQ Location
San Francisco, California
Employees
1001-5000
Social
Financials
SERIES C
