NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Cloud based remote support has helped us better serve our clients...." Peer review by Wesley J, Lead Technician

Peer review evidence (same sources as the product rating summary)

"...Take control of your help desk...." NinjaRMM and Connectwise Integration
"...We are onboarding majority of our existing customers to Managed services and it has been reliable, secure, and a great business tool to expand and sleep well at night knowing the NinjaRMM will self-heal customers' computer failures...." Peer review by Art K., CEO, Computer & Network Security
"...Free and unlimited training via a web-based community and technical account team Pay-per-device with no contract and simple, transparent pricing Categories:..." Peer review

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

What Are the key features of NinjaOne (formerly NinjaRMM) for Helpdesk Management?

How can NinjaOne (formerly NinjaRMM) optimize your Onboarding Workflow?

Why is NinjaOne (formerly NinjaRMM) the best choice for Contract Management?

What benefits does NinjaOne (formerly NinjaRMM) offer for Workflow Management?

How can NinjaOne (formerly NinjaRMM) enhance your Competitive Intelligence process?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Carahsoft - IT Solutions - Large

How Carahsoft Expanded Its NinjaOne Platform To Cloud Backup

Reston, USA

Carahsoft expanded its use of NinjaOne by adopting NinjaOne SaaS Backup to enhance its Microsoft 365 environment protection. This move eliminated manual backup maintenance, ensured continuous data pr...otection, and allowed Carahsoft to focus on strategic projects. The adoption supports compliance with public sector standards and offers reliable, cost-effective data backup and recovery.

Read on →
 

Brazilian organizations - Chemicals And Advanced Materials

Previously Undocumented NinjaOne RMM Abuse Chain| Cato Networks

Cato Networks' research uncovered a phishing campaign targeting Brazilian organizations using NinjaOne's Remote Monitoring and Management (RMM) software. The campaign exploits social engineering tact...ics, tricking users into downloading a NinjaOne agent for remote access. This highlights the misuse of legitimate RMM tools in cyber threats, emphasizing the need for vigilance in software installations.

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IDC Study Finds NinjaOne Delivers 720% ROI for Enterprise IT Operations

NinjaOne's platform delivers a 720% ROI over three years for enterprise IT operations, as reported by an IDC study. The study highlights significant cost reductions, improved security, and enhanced I...T efficiency. Customers experienced faster vulnerability response and reduced endpoint management costs by 31%. The unified SaaS-based platform enabled efficient device provisioning and reduced service desk tickets, enhancing overall business productivity.

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Wood ITC - Information Technology And Services - Small

Manchester, UK

Wood ITC, a managed service provider in Manchester, switched to NinjaOne after facing issues with a complex RMM tool and unreliable remote access. With NinjaOne, they completed a full migration for 3...0 clients in just two weeks. The intuitive interface required no training for users. Wood ITC saw improved productivity and efficiency, gaining better visibility into client devices and using automation features. The switch helped them win 15 new customers.

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GSDSolutions - Information Technology And Services - Small

Mountain View, USA

GSDSolutions switched from Atera to NinjaOne to improve IT service delivery. They faced issues with unreliable remote access, poor documentation, and limited automation. NinjaOne enabled automated pr...ocess monitoring and reduced printing-related tickets by 90%. The team now onboards new clients in just five minutes. Automated patch management and compliance reporting are now robust and reliable.

Read more →
 

Vital Service - Information Technology And Services - Medium

Gateshead, UK

NinjaOne helped Vital Service triple technician efficiency. The company switched from an unreliable RMM to NinjaOne for better support and scalability. With NinjaOne, they now manage 2,400 endpoints,... up from 500, with just three customer-facing staff. The platform's automation, remote tools, and customizable alerts let technicians respond quickly and standardize service. Vital Service values NinjaOne's strong support and relationship-focused approach, which enables rapid growth and seamless remote management.

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Introducing the NinjaOne Platform

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Frequently Asked Questions (FAQ)

What buyers ask before choosing NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
lightning

Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Competitors

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Product

NinjaOne partners with ServiceNow to supercharge IT helpdesk teams

NinjaOne has integrated its IT operations platform with ServiceNow, enabling real-time endpoint data sharing to enhance IT service desk workflows. This integration aims to improve asset visibility, automate incident management, and provide a unified view of IT environments, helping organizations transition from reactive to proactive IT support.

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Product

NinjaOne Spotlight: System Tray End User Self-Service

NinjaOne introduces a system tray feature that empowers end users to resolve common IT issues independently, reducing helpdesk tickets. Administrators can configure actions like script execution and software installs, enhancing user experience without compromising security. This integration improves efficiency by allowing users to perform tasks such as clearing print queues or resetting network adapters directly from their endpoints.

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Product

NinjaOne and ServiceNow Partner to Unify IT Operations

NinjaOne and ServiceNow have integrated their platforms to unify IT operations, enhancing real-time endpoint management and IT service management. This integration allows for automated workflows and real-time device intelligence sharing, improving service desk efficiency and shifting focus from reactive to proactive issue management.

Read more →
Product

NinjaOne Partners with ServiceNow to Unify IT Operations and Simplify Work for Service Desk Teams

NinjaOne has integrated with ServiceNow to enhance IT operations by providing real-time visibility and unified workflows for service desk teams. The integration allows NinjaOne endpoint data to update ServiceNow's CMDB and incident records, enabling proactive service support and simplified workflows. This collaboration aims to reduce costs and improve IT support efficiency.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

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Financials

SERIES C