NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
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NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Other RMMs need a team of onboarders to show you how to use it over a period of a month...." Peer review by Brian A., CEO, Information Technology and Services

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on NinjaOne (formerly NinjaRMM) Use Cases

How does NinjaOne (formerly NinjaRMM) address your Helpdesk Management Challenges?

How can NinjaOne (formerly NinjaRMM) enhance your Onboarding process?

How does NinjaOne (formerly NinjaRMM) address your Contract Management Challenges?

How can NinjaOne (formerly NinjaRMM) enhance your Workflow Management process?

How efficiently Does NinjaOne (formerly NinjaRMM) manage your Competitive Intelligence?

25+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

CASE STUDY Vetcor

NinjaOne helped Vetcor replace 10-15 separate IT tools with one platform. Vetcor manages over 15,000 endpoints across 870 clinics. The IT team saves 40-50 hours each month on patch management. New cl...inic onboarding is up to 20 times faster. NinjaOne's automation and mobile device management keep devices secure and compliant.

Information Technology and Services

CASE STUDY Wood ITC

NinjaOne helped Wood ITC, a managed service provider in Manchester, upgrade from a complex RMM tool. Wood ITC faced issues with unreliable remote access and poor support. NinjaOne enabled a fast, aut...omated migration of 1,600 devices in just two weeks. The intuitive UI required no training for users. Wood ITC gained better device tracking, improved efficiency, and increased productivity. The company also added 15 new customers after switching to NinjaOne.

Education

CASE STUDY University of Southern Queensland

NinjaOne helped the University of Southern Queensland support hybrid learning. The university faced issues with scaling, a bloated IT stack, and poor patching. NinjaOne deployed to 4,000 endpoints in... one week. The team eliminated three tools and automated patching, saving up to three days per month. Patch deployment became 50% faster and warranty tracking improved.

Non-Profit Organization Management

CASE STUDY The King's Trust

NinjaOne helped The King's Trust automate patch management and speed up IT operations. The non-profit faced slow, manual processes and unreliable remote tools. With NinjaOne, patching became automate...d and 10 times faster. Remote access improved by 30 times. The IT team now manages everything from a single dashboard. End-users are happier and IT resources are freed for the organization's mission.

Entertainment

CASE STUDY Zero Latency VR

NinjaOne helped Zero Latency VR solve network interruptions and manual IT tasks. The company used NinjaOne for endpoint management and patch management. Automation reduced software deployment time by... 99%. The IT team now resolves tickets faster and focuses on growth projects. NinjaOne made managing 3,400 devices across 50 venues easy and reliable.

CASE STUDY Wickenburg Community Hospital

NinjaOne helped Wickenburg Community Hospital replace multiple IT tools with one integrated platform. The hospital faced security risks and lacked device visibility using outdated software. NinjaOne'...s endpoint management allowed remote control, software deployment, and asset management from a single screen. The IT team now manages about 500 devices across multiple locations, saving at least an hour daily in travel time. Automated alerts and backups protect critical servers, improving security and reducing IT complexity.

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Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
lightning

Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Awards

NinjaOne recognized in the 2025 Gartner Peer Insights? Voice of the Customer for Endpoint Management Tools

NinjaOne was recognized in the 2025 Gartner Peer Insights Voice of the Customer for Endpoint Management Tools, achieving a 96% "willingness to recommend" score from customers, the highest in its category. The company received an overall rating of 4.8 out of 5, based on 40 reviews, highlighting its commitment to customer satisfaction and product innovation.

Product

NinjaOne Achieves FedRAMP In Process Designation

NinjaOne for Government has achieved the FedRAMP In Process designation at the Moderate Impact Level. This milestone expands the availability of NinjaOnes automated endpoint management platform to U.S. government agencies, supporting secure cloud adoption and compliance with federal security standards.

Awards

Three NinjaOne Leaders Named to CRNs 2025 Women of the Channel List

Three NinjaOne leaders have been named to CRNs 2025 Women of the Channel list. This recognition highlights their contributions to the IT channel, including advancing NinjaOnes global partner program and supporting channel partner growth. The award underscores NinjaOnes commitment to leadership and innovation in IT management and security.

Product

Vulnerability management in the AI threat era

NinjaOne is addressing new cybersecurity challenges by rethinking vulnerability management for the AI-driven threat landscape. Chief Trust Officer Mike Arrowsmith highlights how generative AI is increasing phishing sophistication and driving organizations to improve risk management, data protection, and patching practices. NinjaOne is focusing on strategic approaches to help businesses strengthen security and operational resilience.

NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

Financials

SERIES C