Real-World Case Studies and Customer Success Stories with Giva

Giva HelpDesk and Giva AssetManager helped Epstein Becker & Green, P. C. manage their internal IT help desk. The law...firm achieved a total cost of ownership less than one-third of other solutions they considered. Deployment took just one week and did not impact their infrastructure. The solution provided easy-to-use, customizable reports and a centralized help desk for all domestic offices. Epstein Becker & Green, P.C. improved customer satisfaction with Giva's service management suite.
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Giva Service Management Suite helped Stroock & Stroock & Lavan LLP improve IT help desk operations. Stroock needed a web-based... help desk to lower costs and support staff in multiple offices. Giva eHelpDesk enabled fast deployment, easy configuration, and real-time reporting. Stroock achieved 100 percent uptime since April 2003 and maintains a 4.7 out of 5.0 attorney satisfaction rating. The solution reduced WAN costs and increased IT support satisfaction.
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Giva HelpDesk replaced BMC FootPrints for Stroock & Stroock & Lavan. Stroock needed a web-native IT help desk to lower... costs and improve support for all offices. Giva deployed firm-wide in one week and trained staff in hours. Stroock now maintains a 4.7 out of 5.0 attorney satisfaction rating. The solution cut costs, improved reporting, and delivered 100% uptime. Stroock enjoys fast, customizable support and real-time insights.
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Giva HelpDesk replaced BMC FootPrints at Thacher Proffitt & Wood LLP. The firm faced high costs and complexity managing IT... service desk software in-house. Giva's hosted solution cut total cost of ownership and boosted ROI over two years. Employee satisfaction with the help desk rose. The firm achieved 100% uptime since switching to Giva. Outsourcing to Giva improved disaster recovery and allowed remote help desk work after hours.
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Giva Service Management Suite helped Sills Cummis & Gross improve their IT help desk, knowledge management, and asset management. The law firm... switched from BMC Track-It! to Giva for better dashboards, reporting, and ease of use. Giva reduced labor hours for generating reports by 35%. Attorney satisfaction with IT increased. The intuitive design lowered training and administration costs. The firm now tracks service requests more closely and meets service goals more effectively.
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Giva Service Management Suite helped Sills Cummis & Gross P. C. replace BMC Track-It! for their IT help desk. The...law firm needed better reporting, easier administration, and improved attorney satisfaction. Giva's SaaS solution reduced labor hours for reports by 35%. The intuitive dashboards and visual tools made IT support more efficient. Attorney satisfaction with IT increased significantly. The firm could now monitor IT issues 24/7 across multiple offices.
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Giva Service Management Suite helped Schulte Roth & Zabel improve their IT help desk. The firm saw a 60% higher... ROI over two years compared to other help desk software. Attorney satisfaction with IT support increased by 85%. The first call resolution rate reached 80%. Customer satisfaction ratings rose to 4.9 out of 5.0. Giva eHelpDesk provided reliable, 24/7 uptime and easy-to-use reporting tools.
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Giva Service Management Suite helped Miles & Stockbridge P. C. improve IT support for 500 employees across 8 offices. The...firm switched from BMC FootPrints to Giva for easier use and cloud deployment. Giva delivered 70% cost savings over three years and a 70% increase in IT productivity. The number of open tickets dropped by 70%, first call resolution rose by 65%, and customer satisfaction increased by 60%. Giva's intuitive interface and fast setup made IT support more efficient and responsive.
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Giva Service Management Suite helped Lewis Roca improve their IT service desk. The firm saw a 70% increase in attorney... and staff satisfaction with IT. IT productivity rose by 70%. They eliminated 8 hours per week spent on reports. Information quality in reports and KPIs improved by 80%. The firm deployed Giva 75% faster than other tools. First contact resolution increased from 70% to 95%. Documented calls and walk-ins increased by 50% due to Giva's easy design.
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Giva Service Management Suite helped Gordon & Rees improve IT service desk operations. The firm switched from BMC Track-It! to... Giva for better cloud access and easier use. They saw an 80% increase in after-hours and weekend calls logged. Support issue management productivity rose by 70%. The firm logged 50% more calls and created service requests 40% faster. Meeting service level agreements improved by 60%. The Giva dashboard and real-time reports made tracking and reporting easier.
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Giva Service Management Suite helped Miles & Stockbridge P. C. replace BMC FootPrints for their IT service desk. The law...firm needed a simple, cloud-based solution for supporting 500 employees across 8 offices. Giva enabled fast setup and easy training, with agents fluent in just 30 minutes. The firm saw a 70% cost savings over 3 years, a 70% increase in IT productivity, and a 65% boost in first call resolution. Open tickets dropped by 70%, customer satisfaction rose by 60%, and uptime reached 100%.
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Giva Service Management Suite helped Lewis Roca LLP upgrade their IT help desk. The law firm needed a simpler, more... powerful tool to replace their old system. Giva's cloud solution was easy to deploy and use. The firm saw a 70% increase in customer satisfaction and IT productivity. They reduced total cost of ownership by 30% in the first year. First contact resolution rose from 70% to 95%. Report generation became faster and easier. The knowledge base was 80% easier to use. Deployment was 75% faster than with other tools.
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Giva Service Management Suite helped Gordon Rees Scully Mansukhani, LLP replace BMC Track-It! for their IT service desk. The law... firm needed a cloud solution that was easy to use, secure, and accessible from anywhere. Giva enabled an 80% increase in off-hour service requests, a 70% boost in support management productivity, and a 60% rise in meeting service level agreements. The firm also logged 50% more calls and created service requests 40% faster. Giva's intuitive interface and real-time reports improved IT resource allocation and performance tracking.
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Giva Service Management Suite helped Patient Care Technology Systems replace BMC FootPrints Service Desk. PCTS needed a solution for customer... service, IT help desk, knowledge management, change management, and asset management. Giva provided fast deployment, real-time analytics, and strong ITIL compliance. PCTS saw rapid ROI, cost savings, and improved customer satisfaction. The solution was easy to use and well integrated, with exceptional service and support.
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Giva Service Management Suite helped Santé Health Systems improve IT support across 16 healthcare sites. The organization switched from FrontRange... HEAT to Giva for easier customization, better reporting, and faster service request tracking. Productivity increased by 80% with dashboards and reports, and by 50% using custom forms. The number of calls logged rose by 45%. Meeting service level agreements improved by 60%. Giva’s cloud-based platform made IT support more efficient and user-friendly.
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Giva Service Management Suite helped Saint Elizabeth Health Care modernize its IT service desk. The organization needed a fast, cloud-based... solution to support 6,500 employees across 25 offices. Giva enabled full customization in just 10% of the usual time and required only a week to go live. Saint Elizabeth saw a 90% reduction in configuration time, 50% lower total cost of ownership over three years, and 100% application uptime. IT service desk productivity increased by 40% using Giva's reports and dashboards.
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Giva Service Management Suite helped Pronger Smith Medical Care improve IT service desk operations. The company needed to support 500... staff across four sites and was struggling with email-based help desk management. Giva's cloud-based solution replaced email, making it 70% easier to open service requests and boosting IT productivity by 60-70%. Customer satisfaction increased by 65%, and first call resolution also rose by 65%. The system delivered 100% uptime and was easy to deploy and use, helping staff focus on patient care.
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Giva Service Management Suite helped MetroHealth System replace HEAT Software. MetroHealth saw a 50% faster deployment of change, incident, problem,... asset management, and knowledgebase modules. They cut their 5-year total cost of ownership by 60%. The system saved at least one full-time employee and one week per month with easier reporting. Giva provided 100% backward compatibility with new releases and planned a 70% productivity boost with its mobile app.
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Giva Service Management Suite helped EDIMS improve emergency room support for over 2,000 physicians and staff. EDIMS switched from Salesforce.com... Service Cloud to Giva for faster, more reliable customer service. Giva dashboards and reports increased productivity by 30%. The time to open cases dropped by 50%. Report preparation time was cut by 24 hours per month. Giva was easier to use, faster, and required less maintenance, leading to higher satisfaction for EDIMS support agents.
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Giva Service Management Suite helped Athens Regional Health System improve IT help desk operations. The hospital replaced a hard-to-maintain in-house... system with Giva’s HIPAA-compliant cloud solution. They saw a 70% reduction in report generation time, saving 35 hours per month. Service requests are created and assigned 50% faster. The IT team captures 60% more information during calls and 50% more service requests overall. SLA compliance reached 90%, and self-service use increased productivity by 30%.
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Giva helped Santé Health Systems replace Ivanti ITSM Help Desk. The healthcare provider needed a better way to support 16... sites and three hospitals. Giva was easy to set up and use. The team saw an 80% increase in productivity with dashboards and reports. They logged 45% more calls and met 60% more service level agreements. IT staff became 40% more productive when traveling. Giva's custom forms boosted productivity by 50%.
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Giva HIPAA-compliant Cloud Service Management Suite helped Saint Elizabeth Health Care modernize its IT service desk. The organization needed a... next-generation solution to support rapid growth and high call volume. Giva enabled a 90% reduction in configuration time and a 50% lower total cost of ownership over three years. IT service desk productivity increased by 40% using Giva's reports and dashboards. The solution delivered 100% uptime and seamless updates, supporting 6,500 employees across 25 offices.
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Giva Service Management Suite helped Pronger Smith MedicalCare replace email-based IT help desk with a cloud solution. The organization needed... to support 500 physicians and staff across four sites and improve IT productivity. Giva delivered a 60% increase in IT productivity, 70% easier service request process, 65% higher customer satisfaction, and 100% application uptime. The intuitive self-service portal and real-time dashboards made IT support faster and more effective. Staff and physicians now get better service and IT can focus on patient care.
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Giva helped MetroHealth System replace Ivanti ITSM Help Desk. MetroHealth needed a HIPAA-compliant, ITIL-based cloud service management suite. Giva reduced... deployment time by 50% and cut 5-year total cost of ownership by 60%. The hospital saved at least one full-time employee due to easier administration. Reports saved one week per month. MetroHealth expects a 70% productivity boost with Giva's mobile app.
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Giva Service Management Suite helped EDIMS replace Salesforce Service Cloud for their emergency room support. EDIMS needed faster, easier customer... service for over 2,000 physicians and staff. Giva made it 50% faster to open cases and 100% more responsive. Report preparation time dropped by 24 hours per month. Productivity increased by 30% using Giva dashboards and reports. Knowledge article approval became 80% faster. EDIMS found Giva much easier to use and maintain than Salesforce.
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Giva's HIPAA-compliant cloud IT help desk helped Athens Regional Health System replace their in-house IT solution. The hospital system achieved... 90% SLA compliance and reduced report generation and admin time by 70%, saving 35 hours per month. Service request creation became 50% faster, and information captured during initial calls increased by 60%. The intuitive design led to a 50% increase in service requests created. IT staff productivity rose, and self-service capability boosted productivity by 30%. Giva technical support received a rating of 9 out of 10.
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Giva CustomerService helped iZ3D Inc. launch a major new 3D product with limited staff. iZ3D needed fast deployment, strong reporting,... and integration with their website. Giva's cloud software deployed in a week, offered easy reporting, and reduced costs. iZ3D saw 100% uptime since June 2007. The solution improved customer service, increased product quality, and boosted sales.
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Casio Computer Co. , Ltd. used Giva eCustomerService and Giva eKnowledgeManager for its USA and Canada call center. Casio needed...better reporting and a knowledge base to improve customer service and product development. Giva provided a 100% web-based solution with real-time reports, integrated knowledge base, and automated workflows. Casio saw faster agent training, lower support costs, and improved customer satisfaction. Tokyo headquarters now gets detailed reports to help improve products and service.
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Giva CustomerService and Giva KnowledgeManager helped Casio Computer Co. , Ltd. improve its USA and Canada call center operations. Casio...needed better reporting, integrated knowledge base, and automation to handle thousands of customer calls and emails each month. Giva delivered a 100% web-based solution with real-time reporting, automated workflows, and easy customization. Casio saw faster issue resolution, higher customer satisfaction, and significant cost savings. The solution allowed Casio to monitor key metrics and reduce manual work.
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Giva CustomerService and Giva KnowledgeManager helped VirtuRad improve communication between field engineers and the call center. VirtuRad needed better customer... service software to boost field team productivity and lower support costs. Giva's cloud solution offered easy customization, real-time reporting, and strong analytics. VirtuRad saw higher service responsiveness, better customer satisfaction, and reduced support costs. The system also provided fast mobile notifications and flexible reporting for management.
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Giva Service Management Suite helped Invivo Corporation improve customer service for over 11,000 global clients. Invivo saw a 70% increase... in productivity using Giva dashboards and reports. Managing customer service level agreements became 60% more productive. Giva was 70% easier to set up than other cloud apps. Field Service Engineers boosted productivity by over 40%. Invivo eliminated 30 hours per month of manual reporting work and improved technical support by 75% compared to other vendors.
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Giva's cloud-based customer service software helped Invivo, a medical device manufacturer, improve support for over 11,000 customers. Invivo saw a... 70% increase in productivity using Giva dashboards and reports. The company achieved a 60% boost in managing SLAs and a 40% rise in remote field engineer productivity. Giva was 70% easier to set up than other cloud apps. Invivo eliminated 30 hours per month of manual reporting work and rated Giva's technical support 75% better than other vendors.
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Giva Service Management Suite helped San Jacinto Community College replace HEAT Software for IT service management. The college saw a... 75% reduction in time to deploy incident and problem management modules. They saved one full-time employee position due to easier administration and reporting. Giva’s cloud-based, HIPAA-compliant platform improved security and compliance. The college also reduced total cost of ownership and benefited from frequent product updates.
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Giva Service Management Suite helped San Jacinto Community College replace Ivanti ITSM Help Desk. The college needed a secure, cloud-based... IT service desk that met FERPA and HIPAA compliance. Giva delivered a 75% reduction in deployment time and saved one full-time position by reducing ongoing administration. The solution lowered total cost of ownership and made reporting easier. Giva's modular design and LDAP tool required no coding, supporting fast, flexible rollout.
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Giva Service Management Suite helped LifePics, an online photo printing site, transform its call center. LifePics saw a 70% decrease... in call time and a 70% increase in calls captured. Call center productivity rose by 50%, and customer satisfaction improved by 40%. The solution enabled fast deployment, easy setup, and real-time reporting. LifePics now manages support more efficiently and can quickly address customer needs.
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Giva Service Management Suite helped LifePics transform their call center. LifePics reduced total cost of ownership by 70% and cut... call times by 70%. The company captured 70% more calls and saw a 40% increase in customer satisfaction. Call center team productivity rose by 50%, and senior management meeting productivity increased by 60%. Giva's intuitive design and fast deployment enabled LifePics to support over 7,000 clients and thousands of consumers more efficiently.
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Giva eChangeManager helped Westway Group, Inc. manage IT change processes after going public. The company needed an ITIL and Sarbanes-Oxley... compliant solution for global change tracking. Giva eChangeManager reduced labor costs by 70% and cut IT auditing costs by 80%. The solution improved IT infrastructure uptime and provided real-time reporting. Westway saw increased productivity and strong customer support from Giva.
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Giva HelpDesk helped Art. com track software quality issues and manage its IT help desk. Art.com needed a fast, easy-to-learn...solution for its large team. Giva HelpDesk was set up in about a week. Employees learned it quickly with just one hour of training. The system delivered 100% uptime and a low total cost of ownership. Art.com uses Giva HelpDesk for bug tracking and IT support, and plans to expand its use.
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Giva HelpDesk replaced Ivanti ITSM Help Desk for Russell Reynolds Associates. The company needed a reliable, easy-to-use IT help desk... for global operations. Giva HelpDesk was implemented worldwide in just six days. The solution provided 100% uptime, rapid ticket resolution, and strong reporting tools. Russell Reynolds Associates saw improved productivity and lower total cost of ownership. Customer support exceeded service level agreements.
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Giva HelpDesk and Giva KnowledgeManager replaced BMC Track-It! for The William and Flora Hewlett Foundation. The foundation wanted a web-based... help desk with strong knowledge management and self-service features. Giva was easy to set up and customize, going live in about a week. The average time to close service requests dropped by 40%. First call resolution increased by 45%. Employee satisfaction and support cost improved. The foundation now uses Giva for IT and other departments.
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Giva Service Management Suite replaced BMC TrackIt! at Dataram Corporation. Dataram needed a better way to support new products and... provide a self-help portal for customers. Giva was deployed in the cloud and met all requirements. Dataram saw a 70% decrease in total cost of ownership and a 70% increase in customer service productivity. They also achieved a 50% increase in meeting service level agreements and a 40% boost in development department effectiveness.
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Giva CustomerService helped mindSHIFT Technologies manage customer service for Aspire Legal Services. They used Giva CustomerService and Giva KnowledgeManager to... improve operations. The solution gave them a powerful hosted platform, high service levels, and 100% uptime. mindSHIFT saw high ROI, reduced support costs, and lower total cost of ownership. The Giva On Demand Software option made it easy to use and reliable.
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Giva's ITSM help desk software integrated with ILTA's knowledge base for Young Conaway Stargatt & Taylor, LLP. The legal firm's... IT support team faced slow resolution times and underused resources due to fragmented knowledge sources. The integration let agents search ILTA's legal technology repository directly in Giva, speeding up response times and improving solution quality. The team now gets more value from their ILTA membership and delivers better support to legal professionals. Deployment was quick and required no code.
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Giva HelpDesk replaced Ivanti ITSM Help Desk for Williams Lea. Williams Lea needed a web-native help desk that was easy... to use and cheaper to maintain. Giva HelpDesk was set up in one week and required only one hour of training for staff. The solution provided 100% uptime and fast, flexible reporting. Report creation time dropped from hours to minutes. Williams Lea saw higher productivity and better service level tracking for their clients.
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Giva CustomerService helped ContactWorks run a 24x7 worldwide outsourced call center. ContactWorks needed software to manage multiple client databases and... support agents across the globe. Giva provided a single IT platform, easy customization, and strong dashboards. The solution improved reporting, reduced hold times, and helped ContactWorks win more outsourcing contracts. ContactWorks valued Giva's rapid deployment and expert support.
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