Real-World Case Studies and Customer Success Stories with Giva

Giva's ITSM help desk software integrated with ILTA's knowledge base for Young Conaway Stargatt & Taylor, LLP. The law firm's... IT team used the integration to search legal technology solutions directly from their ticketing system. This reduced resolution times and improved support quality for attorneys and staff. The team now gets much more value from their ILTA membership. The integration was deployed quickly and required minimal training. The solution set a new standard for legal IT support efficiency.
Show More..

Giva HelpDesk helped Schulte Roth & Zabel LLP boost attorney satisfaction with IT support by 85%. The law firm achieved... a 60% higher ROI compared to previous help desk software. Customer satisfaction ratings reached 4.9 out of 5.0, and first call resolution rates exceeded 80%. Giva's reporting and survey tools enabled fast deployment and ongoing process improvements. The solution proved reliable, even during major outages, and required no dedicated developers to maintain.
Show More..

Giva helped Miles & Stockbridge P. C. cut IT costs by 70% over three years. The law firm saw a...70% increase in IT productivity using Giva dashboards and real-time reports. First contact resolution improved by 65%, and open tickets dropped by over 70%. Attorney and staff satisfaction with IT rose by more than 60%. Giva's cloud-based service desk replaced BMC FootPrints, offering fast deployment, easy customization, and strong technical support.
Show More..

Lewis Roca LLP used Giva's Service Management Suite to improve their IT help desk. They deployed Giva in one week... with no downtime. Attorney and staff satisfaction with IT rose by 70%. IT productivity increased by over 70%. The firm met service level agreements 70% more often. Giva made reporting, ticketing, and knowledge management much faster and easier for the team.
Show More..

Giva HelpDesk helped Epstein Becker & Green, P. C. cut IT help desk costs to one-third of other solutions. The...law firm deployed Giva in just one week with no disruption to its infrastructure. Giva provided easy-to-use, customizable reports and a centralized help desk for all domestic offices. The solution improved customer satisfaction for legal professionals needing IT support. Epstein Becker & Green, P.C. now manages IT requests more efficiently across 11 offices.
Show More..

Giva's Service Management Suite helped Sills Cummis & Gross P. C. cut labor hours for IT reporting by 35%. The...law firm replaced BMC Track-It! to improve attorney satisfaction and IT support. Giva's SaaS help desk made it easy to track service requests and run custom reports. The intuitive dashboards let IT leaders spot trends and act fast. Attorney productivity and satisfaction increased after switching to Giva.
Show More..

Giva helped Gordon Rees Scully Mansukhani, LLP log 80% more after-hours and weekend support calls. The law firm saw a... 70% boost in support issue management productivity using Giva dashboards and real-time reports. Agents now log service requests 40% faster and manage tickets 50% more efficiently. Giva's cloud solution improved SLA compliance by over 60% and made reporting more accurate. The intuitive interface and easy deployment increased IT team productivity and customer satisfaction.
Show More..

Giva Service Management Suite replaced BMC FootPrints at Thacher Proffitt & Wood LLP. The firm saw higher ROI over two... years and lower total cost of ownership by outsourcing help desk operations. Employee satisfaction with IT support increased. Giva delivered 100% uptime and enabled remote after-hours help desk work. The hosted solution improved disaster recovery and business continuity.
Show More..

Stroock & Stroock & Lavan switched from BMC FootPrints to Giva HelpDesk to avoid high upgrade costs and gain advanced web-native help desk features. Giva deployed the... solution firm-wide in just one week. The IT team now resolves service requests faster and maintains a 4.7 out of 5.0 customer satisfaction rating among attorneys. Giva's real-time reporting and customizable tools help Stroock monitor IT performance and meet service level agreements. The web-based platform ensures 100% uptime and supports business continuity planning.
Show More..

Giva Service Management Suite helped Lewis Roca boost IT customer satisfaction by 70%. The law firm saw a 70% rise... in IT productivity and a 70% increase in meeting service level agreements. Report generation time dropped by 8 hours per week. The knowledge base became 80% easier to use for troubleshooting. Deployment was 75% faster than other IT service desks.
Show More..

Giva Service Management Suite helped Miles & Stockbridge P. C. cut costs by 70% over three years compared to BMC...FootPrints. IT productivity rose 70% with dashboards and real-time reports. First call resolution improved by 65%. Open tickets dropped by 70%. Customer satisfaction among attorneys and staff increased by 60%. The firm saw 100% application uptime and fast response times.
Show More..

Giva Service Management Suite helped Gordon Rees Scully Mansukhani, LLP boost support operations. The law firm saw an 80% increase... in capturing after-hours calls. Support management productivity rose by 70% with Giva's dashboard and real-time reports. The firm logged 50% more calls and met Service Level Agreements 60% more often. Technicians worked 30% faster using Giva KnowledgeManager.
Show More..

Giva Service Management Suite helped Schulte Roth & Zabel LLP achieve a 60% higher ROI than other help desk software. The law firm... saw an 85% increase in attorney satisfaction with IT support. They maintained a 4.9 out of 5.0 satisfaction rating. The solution enabled 100% uptime and 80% first call resolution. Real-time reporting helped reduce call volume and improve processes.
Show More..

Young Conaway Stargatt & Taylor used Giva's ILTA integration to improve legal IT support. The law firm saw faster resolution... times by removing the need to switch systems. Staff accessed legal-specific solutions directly through ILTA's expertise. Workflows became smoother with in-system search and one-click access. The integration deployed quickly with no code. The firm gained more value from ILTA membership during support cases.
Show More..

Giva Service Management Suite helped Thacher Proffitt & Wood LLP achieve higher ROI over two years compared to BMC FootPrints. The firm lowered... total cost of ownership by outsourcing non-strategic applications. Employee satisfaction with the help desk increased significantly. Giva delivered 100% uptime and added disaster protection with third-party hosting. The solution improved IT business continuity for the legal firm.
Show More..

Giva Service Management Suite helped Epstein Becker & Green cut IT help desk costs to less than one-third of other solutions. The law firm... deployed Giva in just one week with no disruption to its systems. Giva provided easy-to-use, customizable reports and a centralized help desk for all US offices. Legal professionals at EB&G received faster IT support. The solution improved responsiveness and reporting for the firm's internal IT team.
Show More..

Giva Service Management Suite helped Stroock & Stroock & Lavan improve attorney satisfaction with IT support. The law firm achieved... a 4.7 out of 5.0 customer satisfaction rating from attorneys. Giva enabled a fast, one-week deployment across the firm. Stroock praised Giva's quick response to enhancement requests and strong customer service. The solution replaced BMC FootPrints for better IT help desk performance.
Show More..

Giva Service Management Suite helped Sills Cummis & Gross cut labor hours for reporting by 35%. Attorney satisfaction with IT... support went up. The firm used dashboards and trend reports to act fast and keep attorneys productive. The intuitive design lowered IT training and admin costs. Giva replaced BMC Track-It! for better service management.
Show More..

Giva Service Management Suite helped Sills Cummis & Gross improve their IT help desk, knowledge management, and asset management. The law firm... switched from BMC Track-It! to Giva for better dashboards, reporting, and ease of use. Giva reduced labor hours for generating reports by 35%. Attorney satisfaction with IT increased. The intuitive design lowered training and administration costs. The firm now tracks service requests more closely and meets service goals more effectively.
Show More..

Giva Service Management Suite helped Schulte Roth & Zabel improve their IT help desk. The firm saw a 60% higher... ROI over two years compared to other help desk software. Attorney satisfaction with IT support increased by 85%. The first call resolution rate reached 80%. Customer satisfaction ratings rose to 4.9 out of 5.0. Giva eHelpDesk provided reliable, 24/7 uptime and easy-to-use reporting tools.
Show More..

Giva Service Management Suite helped Stroock & Stroock & Lavan LLP improve IT help desk operations. Stroock needed a web-based... help desk to lower costs and support staff in multiple offices. Giva eHelpDesk enabled fast deployment, easy configuration, and real-time reporting. Stroock achieved 100 percent uptime since April 2003 and maintains a 4.7 out of 5.0 attorney satisfaction rating. The solution reduced WAN costs and increased IT support satisfaction.
Show More..

Giva Service Management Suite helped Gordon & Rees improve IT service desk operations. The firm switched from BMC Track-It! to... Giva for better cloud access and easier use. They saw an 80% increase in after-hours and weekend calls logged. Support issue management productivity rose by 70%. The firm logged 50% more calls and created service requests 40% faster. Meeting service level agreements improved by 60%. The Giva dashboard and real-time reports made tracking and reporting easier.
Show More..

Giva Service Management Suite helped Lewis Roca improve their IT service desk. The firm saw a 70% increase in attorney... and staff satisfaction with IT. IT productivity rose by 70%. They eliminated 8 hours per week spent on reports. Information quality in reports and KPIs improved by 80%. The firm deployed Giva 75% faster than other tools. First contact resolution increased from 70% to 95%. Documented calls and walk-ins increased by 50% due to Giva's easy design.
Show More..

Giva Service Management Suite helped Miles & Stockbridge P. C. improve IT support for 500 employees across 8 offices. The...firm switched from BMC FootPrints to Giva for easier use and cloud deployment. Giva delivered 70% cost savings over three years and a 70% increase in IT productivity. The number of open tickets dropped by 70%, first call resolution rose by 65%, and customer satisfaction increased by 60%. Giva's intuitive interface and fast setup made IT support more efficient and responsive.
Show More..

Giva Service Management Suite helped Lewis Roca LLP upgrade their IT help desk. The law firm needed a simpler, more... powerful tool to replace their old system. Giva's cloud solution was easy to deploy and use. The firm saw a 70% increase in customer satisfaction and IT productivity. They reduced total cost of ownership by 30% in the first year. First contact resolution rose from 70% to 95%. Report generation became faster and easier. The knowledge base was 80% easier to use. Deployment was 75% faster than with other tools.
Show More..

Giva Service Management Suite helped Gordon Rees Scully Mansukhani, LLP replace BMC Track-It! for their IT service desk. The law... firm needed a cloud solution that was easy to use, secure, and accessible from anywhere. Giva enabled an 80% increase in off-hour service requests, a 70% boost in support management productivity, and a 60% rise in meeting service level agreements. The firm also logged 50% more calls and created service requests 40% faster. Giva's intuitive interface and real-time reports improved IT resource allocation and performance tracking.
Show More..

Giva Service Management Suite helped Miles & Stockbridge P. C. replace BMC FootPrints for their IT service desk. The law...firm needed a simple, cloud-based solution for supporting 500 employees across 8 offices. Giva enabled fast setup and easy training, with agents fluent in just 30 minutes. The firm saw a 70% cost savings over 3 years, a 70% increase in IT productivity, and a 65% boost in first call resolution. Open tickets dropped by 70%, customer satisfaction rose by 60%, and uptime reached 100%.
Show More..

EDIMS switched from Salesforce. com Service Cloud to Giva for their emergency room support center. Giva reduced case opening time...by 50% and made reporting 30% more productive. The team eliminated 24 hours per month spent on report preparation. Agents now create cases in real time, improving speed and satisfaction for over 2,000 physicians and staff. Giva's dashboards and knowledgebase are easier to use and require less maintenance than Salesforce.com.
Show More..

Giva Service Management Suite helped Saint Elizabeth Health Care cut configuration time by 90%. The organization achieved a 50% lower... total cost of ownership over three years. Giva enabled a fast, one-week deployment for 6,500 employees across 25 offices. The IT service desk team increased productivity by 40% and saved 2.5 hours per day using Giva's dashboard. Asset management and reporting became easier and more accurate. Saint Elizabeth saw higher customer satisfaction and 100% application uptime.
Show More..

Giva Service Management Suite helped Athens Regional Health System achieve 90% SLA compliance. The hospital reduced report generation and admin... time by 70%. Service requests are now created and assigned 50% faster. The IT team captures 50% more service requests and productivity increased by up to 50%. Giva's HIPAA-compliant cloud solution improved customer satisfaction and streamlined IT help desk operations.
Show More..

Giva helped Santé Health Systems boost IT productivity by 80% with its dashboards and reports. The healthcare provider saw a... 60% increase in meeting service level agreements after switching from Ivanti ITSM. Giva's cloud-based platform made it easy to log and track service requests across 16 healthcare sites. Custom forms and real-time dashboards improved documentation and response times. Technicians now access the system from any device, increasing efficiency and satisfaction.
Show More..

MetroHealth System switched from Ivanti ITSM to Giva Service Management Suite. They saw a 50% reduction in deployment time and... a 60% lower total cost of ownership over five years. Giva's modules for change, incident, problem, asset, and knowledgebase management replaced limited legacy tools. The hospital now supports multiple departments with flexible, secure, HIPAA-compliant help desk ticketing. Giva's mobile app and reporting features improved productivity and reporting speed.
Show More..

Giva helped Pronger Smith MedicalCare boost IT productivity by over 60%. The company supports 500 staff across four sites and... needed a scalable IT help desk. Giva replaced email-based support, making it 70% easier to open service requests compared to BMC Helix Remedyforce and Salesforce. The self-service portal and automated email-to-ticket conversion improved workflow and reduced manual work. Customer satisfaction increased by 65%, and first call resolution also rose by 65%. Real-time dashboards and reports helped the IT team focus on top priorities.
Show More..

Patient Care Technology Systems replaced BMC Footprints with Giva Service Management Suite. They needed a solution for IT help desk,... customer service, knowledge management, and change management. Giva's cloud-based suite was easy to deploy and customize for their teams across the country. The integrated knowledge base and real-time reporting improved customer satisfaction and reduced call volume. PCTS saw rapid ROI and valued Giva's responsive support and commitment to meeting their needs.
Show More..

Giva Service Management Suite helped Saint Elizabeth Health Care cut configuration time by 90%. The organization saw a 50% lower... total cost of ownership over three years. IT service desk productivity increased by 40% with Giva's reports and dashboards. The solution delivered 100% application uptime and ongoing product improvements. Saint Elizabeth benefited from strong global support and secure, reliable infrastructure.
Show More..

MetroHealth System switched from Ivanti ITSM to Giva's cloud service management suite. They cut deployment time by 90% compared to... other enterprise ITSM products. The hospital saved $1 million and reduced total cost of ownership by 60%. Productivity rose 56% with AI agents and automated workflows. They also saved 8 workdays per month by automating 84 management reports. Average call handle time dropped by 50 seconds across 135,000 annual calls.
Show More..

Giva Service Management Suite helped Athens Regional Health System reach 90% SLA achievement. The hospital cut report generation and admin... time by 70%. Service requests are now created and assigned 50% faster. Staff capture 60% more information on first calls. The intuitive design led to a 50% increase in service requests created. IT staff productivity rose, and follow-up calls dropped by 35%.
Show More..

Santé Health Systems switched from Ivanti ITSM Help Desk to Giva's cloud service management suite. They saw an 80% increase... in productivity with Giva's dashboards and reports. Meeting service level agreements improved by 60%. The number of calls logged rose by 45% due to Giva's ease of use. IT staff productivity increased by 50% with custom forms and by 40% for those traveling between 16 sites. Giva helped Santé Health Systems manage IT service requests more efficiently.
Show More..

Giva Service Management Suite helped Pronger Smith HealthCare boost IT productivity by 60%. The dashboards and real-time reports made work... faster. Staff found it 70% easier to open service requests. The self-service portal increased IT productivity by 70%. Customer satisfaction among physicians and staff rose by 65%. First call resolution improved by 65%. The system delivered 100% uptime and fast response times.
Show More..

Patient Care Technology Systems chose Giva Service Management Suite over BMC Footprints Service Desk. They needed a single cloud solution... for customer service, IT help desk, and asset management. Giva enabled a one-week deployment for their distributed team. The suite delivered real-time analytics, rapid ROI, and significant cost savings. PCTS improved service for operating and emergency rooms nationwide.
Show More..

Giva Service Management Suite helped MetroHealth System replace HEAT Software. MetroHealth saw a 50% faster deployment of change, incident, problem,... asset management, and knowledgebase modules. They cut their 5-year total cost of ownership by 60%. The system saved at least one full-time employee and one week per month with easier reporting. Giva provided 100% backward compatibility with new releases and planned a 70% productivity boost with its mobile app.
Show More..

Giva Service Management Suite helped Athens Regional Health System improve IT help desk operations. The hospital replaced a hard-to-maintain in-house... system with Giva’s HIPAA-compliant cloud solution. They saw a 70% reduction in report generation time, saving 35 hours per month. Service requests are created and assigned 50% faster. The IT team captures 60% more information during calls and 50% more service requests overall. SLA compliance reached 90%, and self-service use increased productivity by 30%.
Show More..

Giva Service Management Suite helped EDIMS improve emergency room support for over 2,000 physicians and staff. EDIMS switched from Salesforce.com... Service Cloud to Giva for faster, more reliable customer service. Giva dashboards and reports increased productivity by 30%. The time to open cases dropped by 50%. Report preparation time was cut by 24 hours per month. Giva was easier to use, faster, and required less maintenance, leading to higher satisfaction for EDIMS support agents.
Show More..

Giva Service Management Suite helped Pronger Smith Medical Care improve IT service desk operations. The company needed to support 500... staff across four sites and was struggling with email-based help desk management. Giva's cloud-based solution replaced email, making it 70% easier to open service requests and boosting IT productivity by 60-70%. Customer satisfaction increased by 65%, and first call resolution also rose by 65%. The system delivered 100% uptime and was easy to deploy and use, helping staff focus on patient care.
Show More..

Giva Service Management Suite helped Saint Elizabeth Health Care modernize its IT service desk. The organization needed a fast, cloud-based... solution to support 6,500 employees across 25 offices. Giva enabled full customization in just 10% of the usual time and required only a week to go live. Saint Elizabeth saw a 90% reduction in configuration time, 50% lower total cost of ownership over three years, and 100% application uptime. IT service desk productivity increased by 40% using Giva's reports and dashboards.
Show More..

Giva Service Management Suite helped Santé Health Systems improve IT support across 16 healthcare sites. The organization switched from FrontRange... HEAT to Giva for easier customization, better reporting, and faster service request tracking. Productivity increased by 80% with dashboards and reports, and by 50% using custom forms. The number of calls logged rose by 45%. Meeting service level agreements improved by 60%. Giva’s cloud-based platform made IT support more efficient and user-friendly.
Show More..

Giva's HIPAA-compliant cloud IT help desk helped Athens Regional Health System replace their in-house IT solution. The hospital system achieved... 90% SLA compliance and reduced report generation and admin time by 70%, saving 35 hours per month. Service request creation became 50% faster, and information captured during initial calls increased by 60%. The intuitive design led to a 50% increase in service requests created. IT staff productivity rose, and self-service capability boosted productivity by 30%. Giva technical support received a rating of 9 out of 10.
Show More..

Giva Service Management Suite helped EDIMS replace Salesforce Service Cloud for their emergency room support. EDIMS needed faster, easier customer... service for over 2,000 physicians and staff. Giva made it 50% faster to open cases and 100% more responsive. Report preparation time dropped by 24 hours per month. Productivity increased by 30% using Giva dashboards and reports. Knowledge article approval became 80% faster. EDIMS found Giva much easier to use and maintain than Salesforce.
Show More..

Giva Service Management Suite helped Pronger Smith MedicalCare replace email-based IT help desk with a cloud solution. The organization needed... to support 500 physicians and staff across four sites and improve IT productivity. Giva delivered a 60% increase in IT productivity, 70% easier service request process, 65% higher customer satisfaction, and 100% application uptime. The intuitive self-service portal and real-time dashboards made IT support faster and more effective. Staff and physicians now get better service and IT can focus on patient care.
Show More..

Giva helped MetroHealth System replace Ivanti ITSM Help Desk. MetroHealth needed a HIPAA-compliant, ITIL-based cloud service management suite. Giva reduced... deployment time by 50% and cut 5-year total cost of ownership by 60%. The hospital saved at least one full-time employee due to easier administration. Reports saved one week per month. MetroHealth expects a 70% productivity boost with Giva's mobile app.
Show More..

Giva helped Santé Health Systems replace Ivanti ITSM Help Desk. The healthcare provider needed a better way to support 16... sites and three hospitals. Giva was easy to set up and use. The team saw an 80% increase in productivity with dashboards and reports. They logged 45% more calls and met 60% more service level agreements. IT staff became 40% more productive when traveling. Giva's custom forms boosted productivity by 50%.
Show More..

Giva HIPAA-compliant Cloud Service Management Suite helped Saint Elizabeth Health Care modernize its IT service desk. The organization needed a... next-generation solution to support rapid growth and high call volume. Giva enabled a 90% reduction in configuration time and a 50% lower total cost of ownership over three years. IT service desk productivity increased by 40% using Giva's reports and dashboards. The solution delivered 100% uptime and seamless updates, supporting 6,500 employees across 25 offices.
Show More..

Giva CustomerService helped iZ3D launch a new 3D product with tight deadlines. The SaaS solution was deployed in just one... week, even with customizations. iZ3D integrated Giva with their website using the API for seamless support. The platform enabled real-time reporting and knowledge management. iZ3D gained a reputation for outstanding customer service, boosting product sales and quality.
Show More..

Casio Computer Co. , Ltd. used Giva CustomerService and Giva KnowledgeManager for its US and Canada call centers. Casio needed...better reporting and a knowledge base to improve customer service and product development. Giva provided a web-based call center solution with real-time reporting and easy setup. Casio's agents quickly learned the new system and now handle high call volumes more efficiently. Tokyo headquarters can access detailed reports anytime, helping improve products and customer satisfaction.
Show More..

Casio Computer used Giva CustomerService and KnowledgeManager for its USA and Canada call centers. The web-based solution gave Casio real-time... reports for its Tokyo headquarters. Casio improved product setup and customer satisfaction with an integrated knowledge base and FAQ. Automated workflow tools reduced paper-based processes. The hosted software delivered cost savings and fast ROI. Agents processed calls quickly, keeping hold times low.
Show More..

iZ3D used Giva CustomerService for their web-based customer service and technical support. They deployed the solution in just one week,... even with customizations. The software integrated with their website and offered dashboards, charts, and metrics. iZ3D benefited from a lower total cost of ownership and higher ROI compared to other options. The reporting engine made it easy to run reports and focus on customer service priorities.
Show More..

Casio Computer Co. , Ltd. used Giva eCustomerService and Giva eKnowledgeManager for its USA and Canada call center. Casio needed...better reporting and a knowledge base to improve customer service and product development. Giva provided a 100% web-based solution with real-time reports, integrated knowledge base, and automated workflows. Casio saw faster agent training, lower support costs, and improved customer satisfaction. Tokyo headquarters now gets detailed reports to help improve products and service.
Show More..

Giva CustomerService and Giva KnowledgeManager helped Casio Computer Co. , Ltd. improve its USA and Canada call center operations. Casio...needed better reporting, integrated knowledge base, and automation to handle thousands of customer calls and emails each month. Giva delivered a 100% web-based solution with real-time reporting, automated workflows, and easy customization. Casio saw faster issue resolution, higher customer satisfaction, and significant cost savings. The solution allowed Casio to monitor key metrics and reduce manual work.
Show More..

Giva Service Management Suite helped mindSHIFT Technologies manage customer service operations. The hosted solution was powerful and easy to use.... mindSHIFT gained better service and understanding of their customers. The platform improved their customer support processes. Giva delivered a high level of service to mindSHIFT.
Show More..

Williams Lea switched from Ivanti ITSM Help Desk to Giva Service Management Suite. The team needed a web-native help desk... that was easy to use and quick to deploy. Giva provided a feature-rich solution with only one hour of training required. Real-time reporting made it easy to track service level metrics. Williams Lea achieved 100% uptime and faster report creation, improving client productivity and satisfaction.
Show More..

Giva Service Management Suite helped LifePics cut call time by 70%. The intuitive design led to a 70% increase in... calls captured and a 50% boost in call center team productivity. LifePics saw a 40% rise in customer satisfaction and a 70% drop in total cost of ownership. Senior management meetings became 60% more productive. Reports now take just 20 minutes a week to generate.
Show More..

Giva Service Management Suite helped EDIMS achieve a 30% increase in productivity. The company eliminated 24 hours per month of... report preparation. Time to open cases dropped by 50%. Giva was 50% easier to navigate and 100% faster in application speed. EDIMS also saw an 80% decrease in time to generate and approve knowledge articles.
Show More..

Williams Lea switched from Ivanti ITSM Help Desk to Giva Service Management Suite. The new help desk software required only... one hour of training for staff. Williams Lea gained real-time reporting to track service level metrics. The company achieved 100% uptime and high ROI through process automation. Continuous product enhancements improved their IT service management.
Show More..

Giva Service Management Suite helped mindSHIFT Technologies manage customer service for Aspire Legal Services. The cloud solution delivered 100% uptime... and reduced support costs. mindSHIFT saw a high ROI and lower total cost of ownership. The hosted platform improved service and customer understanding. Giva's software enabled mindSHIFT to run customer operations smoothly.
Show More..

VirtuRad used Giva CustomerService to connect field engineers and the call center. The solution automated service requests and enabled two-way... email updates. Giva's real-time reports and analytics helped VirtuRad track customer satisfaction and act fast. Field engineers managed requests from mobile devices, speeding up response times. VirtuRad saw higher customer satisfaction and lower support costs.
Show More..

Invivo used Giva's Service Management Suite to support over 11,000 customers worldwide. They needed a cloud-based help desk solution to... replace their old, labor-intensive system. Giva was 70% easier to deploy and helped increase productivity by more than 70%. Real-time dashboards and customizable reports saved over 30 hours per month. Field Service Engineers improved productivity by 40% using Giva's AssetManager module. SLA management became 60% more efficient, boosting customer satisfaction and support revenue.
Show More..

Invivo chose Giva's Service Management Suite to support over 11,000 customers worldwide. The software is easy to use and quick... to set up. Its visual interface is clean and simple. Invivo found it cost-efficient and intuitive. The solution improved customer service operations for Invivo.
Show More..

VirtuRad used Giva Service Management Suite to connect field engineers and the call center. The solution improved integration and service... responsiveness. VirtuRad saw higher customer satisfaction and faster corrective actions. Real-time reports and analytics helped monitor key metrics. The company reduced support costs and benefited from BlackBerry integration. Customization was easy and did not need consultants.
Show More..

Giva Service Management Suite helped Invivo Corporation improve customer service for over 11,000 global clients. Invivo saw a 70% increase... in productivity using Giva dashboards and reports. Managing customer service level agreements became 60% more productive. Giva was 70% easier to set up than other cloud apps. Field Service Engineers boosted productivity by over 40%. Invivo eliminated 30 hours per month of manual reporting work and improved technical support by 75% compared to other vendors.
Show More..

Giva's cloud-based customer service software helped Invivo, a medical device manufacturer, improve support for over 11,000 customers. Invivo saw a... 70% increase in productivity using Giva dashboards and reports. The company achieved a 60% boost in managing SLAs and a 40% rise in remote field engineer productivity. Giva was 70% easier to set up than other cloud apps. Invivo eliminated 30 hours per month of manual reporting work and rated Giva's technical support 75% better than other vendors.
Show More..

San Jacinto Community College switched from Ivanti ITSM Help Desk to Giva Service Management Suite. They needed a cloud-based, ITIL-compliant... help desk that was easy to deploy and met FERPA and HIPAA standards. Giva's modular system allowed fast rollout of incident and problem management modules. The college saw a 75% reduction in deployment time compared to Ivanti. Giva's flexible configuration, robust reporting, and responsive support improved IT service delivery.
Show More..

San Jacinto Community College switched from Ivanti ITSM Help Desk to Giva Service Management Suite. They saw a 75% reduction... in time to deploy incident and problem management modules. The college also reduced a full-time equivalent position for system support. Reporting became easier with Giva's hosted environment. These changes improved their IT service management.
Show More..

Giva Service Management Suite helped San Jacinto Community College replace HEAT Software for IT service management. The college saw a... 75% reduction in time to deploy incident and problem management modules. They saved one full-time employee position due to easier administration and reporting. Giva’s cloud-based, HIPAA-compliant platform improved security and compliance. The college also reduced total cost of ownership and benefited from frequent product updates.
Show More..

Giva Service Management Suite helped San Jacinto Community College replace Ivanti ITSM Help Desk. The college needed a secure, cloud-based... IT service desk that met FERPA and HIPAA compliance. Giva delivered a 75% reduction in deployment time and saved one full-time position by reducing ongoing administration. The solution lowered total cost of ownership and made reporting easier. Giva's modular design and LDAP tool required no coding, supporting fast, flexible rollout.
Show More..

Giva ChangeManager helped Westway Group, Inc. cut labor costs by 70%. The company also saw an 80% drop in IT... auditing costs for the next year. Westway needed a system to track IT changes for Sarbanes-Oxley compliance. Giva provided an ITIL-compliant, easy-to-use solution. The team now spends less time on change control and has better IT uptime.
Show More..

Giva ChangeManager helped Westway Group, Inc. track IT changes and cut labor costs by 70%. The company also expects an... 80% drop in IT auditing costs for next year's public accounting audit. Westway Group praised Giva's hosted service and customer support. The IT director called Giva's service 'best in class' among all vendors. Giva's solution improved IT change management and audit readiness.
Show More..

Giva eChangeManager helped Westway Group, Inc. manage IT change processes after going public. The company needed an ITIL and Sarbanes-Oxley... compliant solution for global change tracking. Giva eChangeManager reduced labor costs by 70% and cut IT auditing costs by 80%. The solution improved IT infrastructure uptime and provided real-time reporting. Westway saw increased productivity and strong customer support from Giva.
Show More..

Giva helped LifePics cut average call times by 70%. The call center team saw a 50% boost in productivity using... dashboards. LifePics now captures 70% more calls and increased customer satisfaction by over 40%. Giva's intuitive design enabled fast deployment and required only one hour of training. Real-time reporting and workflow automation improved collaboration with development and sped up issue resolution.
Show More..

Giva Service Management Suite helped LifePics, an online photo printing site, transform its call center. LifePics saw a 70% decrease... in call time and a 70% increase in calls captured. Call center productivity rose by 50%, and customer satisfaction improved by 40%. The solution enabled fast deployment, easy setup, and real-time reporting. LifePics now manages support more efficiently and can quickly address customer needs.
Show More..

Giva Service Management Suite helped LifePics transform their call center. LifePics reduced total cost of ownership by 70% and cut... call times by 70%. The company captured 70% more calls and saw a 40% increase in customer satisfaction. Call center team productivity rose by 50%, and senior management meeting productivity increased by 60%. Giva's intuitive design and fast deployment enabled LifePics to support over 7,000 clients and thousands of consumers more efficiently.
Show More..

ContactWorks needed customer service software for its 24x7 global call center. They chose Giva for its customizable SaaS platform, dashboards,... and reporting. Giva enabled agents worldwide to support multiple clients from a single login. The solution reduced costs, simplified operations, and helped ContactWorks win more outsourcing contracts. Giva's support and proactive advice set it apart from other vendors.
Show More..

Giva Service Management Suite helped Dataram boost customer service productivity by 70%. The company replaced BMC TrackIT! to support new... product launches and streamline RMA workflows. Giva enabled web self-service, reducing phone calls and improving customer satisfaction. Dataram saw a 70% drop in total cost of ownership and a 50% increase in SLA compliance. The intuitive dashboards and reporting tools made tracking and managing cases easier for all teams.
Show More..

ContactWorks used Giva CustomerService, a SaaS customer service platform, to run its 24x7 global call center. The solution gave ContactWorks... a single IT platform for customer support. It helped ContactWorks stand out in the competitive outsourcing market. The system improved technical credibility and supported best practices. ContactWorks could offer custom solutions to each client and use dashboards to focus on priorities.
Show More..