Case Studies for Legal Services | Real Results & ROI 2026

Docupilot helped OteroMD, a Buenos Aires-based legal firm, automate legal document creation. The firm reduced document prep time from minutes... to seconds. Automation saved up to $800 per month in labor costs. Errors from manual work disappeared. The team now produces up to 100 documents daily. Docupilot enabled OteroMD to grow without hiring more staff.
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SmartDocuments helped Trusted Shops cut the time needed to prepare legal documents by more than half. Trusted Shops used SmartDocuments... to standardize and automate recurring legal paperwork. After just two days of training, staff quickly adopted the tool. The solution reduced repetitive work and costs, while improving document consistency. Trusted Shops now delivers reliable legal advice faster to online shop owners.
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LegalVision needed a better way to manage over 60,000 business documents as their team grew. They used AODocs with Google... Drive to migrate files from SugarSync and set up custom permissions. This let new team members get started fast and improved document security. Lawyers could edit Microsoft Office files in the cloud, boosting productivity. The new system made onboarding and daily work easier for everyone.
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LegalVision needed a better way to manage over 60,000 business documents as their team grew. They used AODocs with Google... Drive to migrate files from SugarSync and set up custom permissions. This let new team members get started fast and improved document security. Lawyers could edit Microsoft Office files in the cloud, boosting productivity. The new system made onboarding and daily work easier for everyone.
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Commercial Receivers Association used MemberSpace to build a nationwide network for receivership professionals. They created a membership platform with a... content library, events, and a member directory. The solution made it easy for attorneys, accountants, and bankers to connect and access legal resources. Marketing relied on local events, social media, and word of mouth. The association expects to double its size in the next 12-18 months.
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NetDocuments helped Eubelius, a leading Belgian law firm, centralize over 10 million documents in a secure, AI-ready environment. The firm wanted... to unlock its "golden data" and enable AI-driven workflows. NetDocuments provided a unified platform with built-in data protection and DLP. Eubelius now benefits from simplified governance, secure document management, and a clear roadmap for future AI capabilities. The partnership supports smarter workflows and prepares the firm for advanced legal work.
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Godfrey & Kahn redesigned its website in 2023 using Titan CMS. The new site highlights attorney expertise and improves accessibility.... Northwoods provided UX strategy, website development, and ongoing analytics. Quarterly reports turn data into actionable insights. The firm now connects people, practices, and events for a seamless user experience.
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Nomio used CloudCannon and Astro to rebuild a 250-page website in just 2. 5 days. The new setup enabled 36x...faster content publishing and reduced case study creation time from three hours to five minutes. CloudCannon's branching and CMS features let multiple team members update the site safely, eliminating bottlenecks. Lighthouse scores improved to 99-100 across all metrics. The website is now easy to maintain and supports daily updates by the whole team.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Littler, the world's largest global employment and labor law practice, needed a modern website to match its brand and global reach. Their old CMS... made content updates slow and navigation confusing. TAG redesigned the site and migrated it to Drupal, improving search, navigation, and content management. The new platform supports scalability and a better user experience. Littler now has a flexible, client-focused digital presence that highlights its expertise.
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Kentico helped Clyde & Co, a global law firm, launch a new multilingual website. The firm moved from three CMSs... to one digital experience platform. The migration included 1,600 pages and required high security and Azure hosting. Over 100 editors now manage content, and non-UK visitors rose from 58% to 65%. Clyde & Co saw more visitors and page views after the launch.
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Kentico helped Clyde & Co, a global law firm, launch a new multilingual website. The firm moved from three CMSs... to one digital experience platform. The migration included 1,600 pages and required high security and Azure hosting. Over 100 editors now manage content, and non-UK visitors rose from 58% to 65%. Clyde & Co saw more visitors and page views after the launch.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Acquia Cloud Platform and Drupal helped Mintz, a top 100 law firm, overhaul its website. The firm needed a new... site to improve brand differentiation and user experience. The new digital experience included personalization, GDPR compliance, and integration with business development tools. Mintz saw a 57% increase in monthly site visits and a 21% boost in organic search traffic. The site also drove a 41% rise in page views and 900 new content subscriptions.
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King & Wood Mallesons used VT Docs from VisibleThread to speed up contract reviews and legal research. Before, lawyers spent... a lot of time manually searching contracts for obligations and clauses. With VT Docs, they now "shred" documents into spreadsheets, quickly find key terms, and build responsibility matrices. This led to a 70% reduction in review time for a 100-page contract and saved hundreds of hours on legislative reviews. The tool improved accuracy, reduced risk, and made lawyers more confident in their work.
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Instinctools built an AI operational platform for a German professional services group. The platform unified email intake, matter management, quoting,... and advisory document analysis. Request processing sped up by 72%. Fee proposal preparation time dropped by 65%. Each employee saved 6 hours of manual work weekly. The solution included strict data privacy, auditability, and human oversight for compliance.
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Laserfiche helped Notaría 9 de Mexicali B. C. digitize and automate legal document management. The firm saw a 450% increase...in some business segments. Living trust creation time dropped from six hours to just 15 minutes. Staff did not need to grow at the same rate as business volume. Laserfiche enabled secure, compliant workflows and seamless integration with government systems.
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Oodrive Work and Oodrive Meet help the Barreau de Paris manage secure file sharing for 35,000 lawyers. The organization needed... a safe, easy way to share sensitive legal documents and run large meetings. Oodrive's SecNumCloud-certified platform replaced risky email and free file transfer tools. The solution enabled secure collaboration, simplified document management, and compliance with strict French and EU regulations. Over 250 staff and 120 lawyers now use Oodrive for major trials and daily legal work.
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Docsvault helped Glusing & Muher LLC, a legal firm, move to paperless files. Before Docsvault, staff wasted time searching for... documents, hurting client service. With Docsvault, they access files instantly from any location. The team now finds documents fast and serves clients better. Clients are happier and the office runs more smoothly.
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A mid-sized London law firm used Document Logistix to digitise its document management. The firm replaced paper files with a... cloud-based system, cutting document retrieval time from 15 minutes to under 30 seconds. Automation reduced printing and storage costs by 40%. Client satisfaction scores rose by 20% due to faster service. The firm improved compliance and enabled secure remote work for staff.
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M-Files helped Berggren manage documents for over 20 years. The platform supported their move to the cloud and improved automation.... Berggren used M-Files to handle intellectual property work more efficiently. The solution enabled better information governance and compliance. AI features helped streamline daily tasks. Berggren benefited from long-term productivity gains.
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ActiveDocs helped Choice Legal Group cut IT management costs. The law firm produces over 3 million documents each year. They... switched from HotDocs to ActiveDocs for web-based document automation. Staff now use 1,100 templates through a browser-based system. The solution made document creation faster and more accurate. Choice Legal Group scaled operations while keeping costs low.
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Applications Manager helped a leading legal services firm monitor servers across multiple data centers. The firm needed to ensure maximum... server performance and continuous business uptime. Applications Manager provided easy setup, dependency mapping, and instant downtime notifications. The solution enabled quick troubleshooting and custom reporting. The firm now delivers uninterrupted services to its clients.
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PilotBean built a new website and CMS for Tanfield Chambers. The solution included event management and email marketing tools. The... site features a blog, flexible content tagging, and a powerful search engine. Barristers can edit profiles and create articles securely. The platform is mobile friendly and follows SEO best practices. Google Analytics and custom KPI reports are included.
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iWink built a new corporate website for PlasBossinade using iWink CMS. The site now has better navigation, is more focused... on conversions, and lets users call PlasBossinade with one click on mobile. The intranet, PB-net, was updated with the new branding while keeping familiar features. A new newsletter template was created and integrated, making it easy to share content between the site and mailings. PlasBossinade's marketing manager praised the strong partnership and the project results.
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Servient used Hyland’s Document Filters to improve its e-discovery and compliance SaaS solutions. The company needed to extract and process... data from over 550 file types for legal and regulatory compliance. Document Filters enabled deep-inspection, metadata extraction, and flexible file conversion. Servient built a custom document viewer to enhance data rendering. The solution helped Servient meet strict compliance and litigation requirements across industries.
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Servient used Hyland’s Document Filters to improve its e-discovery and compliance SaaS solutions. The company needed to extract and process... data from over 550 file types for legal and regulatory compliance. Document Filters enabled deep-inspection, metadata extraction, and flexible file conversion. Servient built a custom document viewer to enhance data rendering. The solution helped Servient meet strict compliance and litigation requirements across industries.
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Servient used Hyland’s Document Filters to improve its e-discovery and compliance SaaS solutions. The company needed to extract and process... data from over 550 file types for legal and regulatory compliance. Document Filters enabled deep-inspection, metadata extraction, and flexible file conversion. Servient built a custom document viewer to enhance data rendering. The solution helped Servient meet strict compliance and litigation requirements across industries.
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Servient used Hyland’s Document Filters to improve its e-discovery and compliance SaaS solutions. The company needed to extract and process... data from over 550 file types for legal and regulatory compliance. Document Filters enabled deep-inspection, metadata extraction, and flexible file conversion. Servient built a custom document viewer to enhance data rendering. The solution helped Servient meet strict compliance and litigation requirements across industries.
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Progress Agentic RAG helped a leading European law firm answer complex legal and accounting questions faster. The firm built an... AI-powered legal assistant that delivers traceable, accurate answers from internal and external sources. Lawyers now resolve thousands of client inquiries per month with higher confidence. Productivity and service quality improved, and the firm launched a customer-facing AI assistant. The solution supports regulatory compliance and enables ongoing optimization of AI operations.
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Simmons & Simmons used Contentstack to replace their legacy CMS. Manual updates and version control issues slowed their website management.... With Contentstack’s headless CMS, they gained full control over presentation and data. Updating content models now takes hours instead of days. Editors can easily personalize pages and add new features. The API enabled fast content migration and better scalability.
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WEM's no-code platform helped EY/HVG Law build the Healthcare Governance Scan app in just two weeks. The tool cut compliance... analysis time from hours to five minutes for healthcare clients. EY/HVG Law used the app to automate manual governance checks and deliver instant, tailored reports. The no-code approach reduced development costs and made updates easy. The solution is flexible for new regulations and scalable to other sectors.
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David Bell's law firm in Kansas City needed a better way to manage cases and tasks. Outlook alone was not... enough for team collaboration. They chose eWay-CRM to integrate with Outlook and create a secure, shared database. The team now tracks cases, tasks, and communications in one place. Custom fields and shared calendars help them work together in and out of court. Email tracking and auto-tagging save time and keep client records organized.
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Howard Kennedy, a London law firm with 450+ staff, used monday. com to align every department with its three-year strategic...plan. The platform helped them connect daily tasks to high-level business goals and manage OKRs across teams. With monday.com, they gained real-time visibility, improved collaboration, and could quickly adapt to changing priorities. The firm plans to expand use for legal project management and billing, aiming for more automation and integration. Staff found the platform easy to use, which helped drive adoption and reduce resistance to change.
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Trust & Will uses Zendesk and Zowie chatbot to manage 36% of customer conversations. The average first response time is... 33 seconds. Chatbot CSAT is 95%, and agent CSAT is 93%. Email support achieves a 12-hour SLA. AI tagging helps identify pain points and improve service. Customers can schedule calls in-app, which are tracked in Zendesk for better support.
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Trust & Will uses Zendesk and Zowie chatbot to manage 36% of customer conversations. The average first response time is... 33 seconds. Chatbot CSAT is 95%, and agent CSAT is 93%. Email support achieves a 12-hour SLA. AI tagging helps identify pain points and improve service. Customers can schedule calls in-app, which are tracked in Zendesk for better support.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Littler, the world's largest global employment and labor law practice, needed a modern website to match its brand and global reach. Their old CMS... made content updates slow and navigation confusing. TAG redesigned the site and migrated it to Drupal, improving search, navigation, and content management. The new platform supports scalability and a better user experience. Littler now has a flexible, client-focused digital presence that highlights its expertise.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Front helped J&O Law, a boutique legal firm for startups, streamline email and client communication. Before Front, the team struggled... with long email threads and lost time tracking responses. With Front, they now collaborate in real time, share drafts, and manage documents easily. The firm scaled from 2 to 20 people, serving dozens of clients each month. Front's integrations with Asana, Dropbox, and Google Drive reduced context switching and improved onboarding for new hires.
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Vertec legal practice management software helped Walder Wyss AG, a leading Swiss law firm, digitize its business processes. The firm needed... simple data entry, mandate management, and company-specific workflow mapping. Vertec enabled easy time recording, modular solutions, and transparent business intelligence for strategic planning. Over 500 users now benefit from streamlined workflows and improved decision-making.
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Quickbase helped Neighborhood Legal Services of Michigan digitize case management for over 2,000 clients. The nonprofit replaced paper files and... spreadsheets with a HUD-compliant platform. The new system automated intake, case assignments, and compliance reporting. Integrating Quickbase with QuickBooks Online saved 4 full workdays. Staff now serve clients faster and meet strict HUD requirements.
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CoolLife. io provides a secure platform for legal and estate planning professionals. The solution combines a virtual data room and...CRM to manage sensitive documents, client communication, and billing. Legal teams use it for version control, compliance tracking, and real-time document management. The platform helps reduce delays, improve security, and streamline workflows. Automated billing and audit-ready compliance features support ongoing legal needs.
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Vendasta's white label digital advertising helped Family Legal Firm LLP, a small local law firm, compete against larger rivals. The firm used... Facebook ads and Google Adwords to target people searching for legal help. In just 60 days, the campaign generated $40,000 in revenue from $2,196 in ad spend, achieving a 1742% ROI. The campaign drove 580 ad clicks and 50 qualified calls or form fills. The law firm gained more clients and improved brand awareness through digital marketing.
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Click & Pledge helped the Environmental Defense Center manage donations and event payments in one system. Before, staff used several... platforms and spent hours on manual data entry. With Click & Pledge and Salesforce, they now process payments faster and capture donor data in real time. Staff saved 10% to 35% of their time, allowing them to focus more on donor relations and fundraising. The new system made year-end reporting and donor communication easier.
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Sage Intacct helped Galilee Solicitors modernize their financial management. The firm saw up to a 40% efficiency gain in monthly... management reporting. The finance team now spends less time on historical data and more on future planning. FUJIFILM MicroChannel supported a smooth three-month transition and ongoing customisation. Galilee can now focus more on serving clients and growing their business.
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OutSystems helped Shepherd and Wedderburn, a leading UK law firm, boost its digital capacity by 20 times. The firm used... OutSystems to automate cash movement processes and build client-facing portals. After integrating with practice management and document systems, lawyers could handle 60 to 70 cases at once, up from just three or four. The firm won two major awards for innovation and transaction excellence. Real-time client reporting and workflow automation improved efficiency and service quality.
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Hinshaw & Culbertson LLP switched from Concur to Emburse to improve spend management. Their old system was manual and slow,... handling 3,200 invoices monthly. Emburse offered better customization for legal needs and integrated expense and invoice management. The firm cut invoice processing time by 90%. They gained faster client billing, better spend visibility, and freed up AP staff for higher-value work.
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Hinshaw & Culbertson LLP switched from Concur to Emburse to improve spend management. Their old system was manual and slow,... handling 3,200 invoices monthly. Emburse offered better customization for legal needs and integrated expense and invoice management. The firm cut invoice processing time by 90%. They gained faster client billing, better spend visibility, and freed up AP staff for higher-value work.
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Hinshaw & Culbertson LLP switched from Concur to Emburse to improve spend management. Their old system was manual and slow,... handling 3,200 invoices monthly. Emburse offered better customization for legal needs and integrated expense and invoice management. The firm cut invoice processing time by 90%. They gained faster client billing, better spend visibility, and freed up AP staff for higher-value work.
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Hinshaw & Culbertson LLP switched from Concur to Emburse to improve spend management. Their old system was manual and slow,... handling 3,200 invoices monthly. Emburse offered better customization for legal needs and integrated expense and invoice management. The firm cut invoice processing time by 90%. They gained faster client billing, better spend visibility, and freed up AP staff for higher-value work.
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Hinshaw & Culbertson LLP switched from Concur to Emburse to improve spend management. Their old system was manual and slow,... handling 3,200 invoices monthly. Emburse offered better customization for legal needs and integrated expense and invoice management. The firm cut invoice processing time by 90%. They gained faster client billing, better spend visibility, and freed up AP staff for higher-value work.
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Zuora helped LEAP Legal Software move from on-premise servers to a cloud-based billing system. LEAP needed a platform to support... global expansion and manage complex billing for thousands of users. Zuora enabled seamless migrations in the UK, Australia, and the US, including a major joint venture with over 130,000 users. LEAP now manages billing for 20,000 users in Australia, 15,000 in the UK, and 3,000 in the US. The new system provides a single customer view and supports multiple payment methods.
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Zuora helped LEAP Legal Software move from on-premise servers to a cloud-based billing system. LEAP needed a platform to support... global expansion and manage complex billing for thousands of users. Zuora enabled seamless migrations in the UK, Australia, and the US, including a major joint venture with over 130,000 users. LEAP now manages billing for 20,000 users in Australia, 15,000 in the UK, and 3,000 in the US. The new system provides a single customer view and supports multiple payment methods.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Billtrust Digital Lockbox helped a leading Am Law 100 labor law firm automate over $80 million in virtual card payments. The firm faced... manual processing and risked a six-figure PCI compliance fine. Billtrust streamlined online payments and automated credit card processing, meeting PCI requirements. The firm saved over $1 million in interchange fees and reassigned a full-time employee to strategic work. Clients now enjoy secure, fast digital payments and improved collections efficiency.
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Chargebee helped LegalZoom move away from a 20-year-old homegrown billing system. This freed up engineering resources to focus on core... legal services. LegalZoom used a phased migration to Chargebee, starting with simpler products. The company saw a substantial increase in payment approval rates after the first batch of renewals. Chargebee's flexible product catalog made it easier to manage complex SKUs and billing needs.
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Sage Intacct helped Galilee Solicitors modernize their financial management. The firm saw up to a 40% efficiency gain in monthly... management reporting. The finance team now spends less time on historical data and more on future planning. FUJIFILM MicroChannel supported a smooth three-month transition and ongoing customisation. Galilee can now focus more on serving clients and growing their business.
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Sage Intacct helped Galilee Solicitors modernize their financial management. The firm saw up to a 40% efficiency gain in monthly... management reporting. The finance team now spends less time on historical data and more on future planning. FUJIFILM MicroChannel supported a smooth three-month transition and ongoing customisation. Galilee can now focus more on serving clients and growing their business.
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Sage Intacct helped Galilee Solicitors modernize their financial management. The firm saw up to a 40% efficiency gain in monthly... management reporting. The finance team now spends less time on historical data and more on future planning. FUJIFILM MicroChannel supported a smooth three-month transition and ongoing customisation. Galilee can now focus more on serving clients and growing their business.
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Legitas, a law firm, uses Freelo to manage contracts, track time on tasks, and improve team communication. Before Freelo, they... relied on paper and email, which slowed their work. Freelo made it easy to assign tasks, monitor deadlines, and connect with tools like Gmail and Fakturoid. The team values time tracking, dashboards, and reporting for billing and internal reviews. In five years, they created 175 projects and 9,780 tasks using Freelo.
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Tresorit helped Tarrant County Bar Association protect sensitive client data for pro bono legal services. The association faced rising cyber... threats and needed a secure way to share documents with over 100 remote attorneys. Tresorit's encrypted cloud storage replaced slow, insecure fax and mail, making collaboration faster and safer. Admin controls let them manage access and reduce risk of data breaches. Adoption was smooth, even for less tech-savvy lawyers.
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DropSecure helps All Legal Staff, Inc share documents securely with military-grade encryption. The tool is easy to use for both... staff and candidates. Clients can upload documents without creating an account. The DropSecure team responds quickly to questions. Alexandra H praises the system as awesome and well worth it.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Libra by Wolters Kluwer used Framer to launch 13 localized websites in just two months. The team managed all locales... in one Framer project, using shared layouts and CMS to keep content consistent but tailored for each market. Framer’s localization and branching features let a small team update sites without engineering help. The result: over 300,000 monthly website visitors and a flexible system that scales as Libra grows. Libra delivers local experiences for legal professionals in Germany, Italy, Poland, and Hungary.
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Littler, the world's largest global employment and labor law practice, needed a modern website to match its brand and global reach. Their old CMS... made content updates slow and navigation confusing. TAG redesigned the site and migrated it to Drupal, improving search, navigation, and content management. The new platform supports scalability and a better user experience. Littler now has a flexible, client-focused digital presence that highlights its expertise.
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memoQ helped ILCT, a law firm in Thailand, improve translation quality and speed. Before memoQ, translators searched terminology lists by... hand, which was slow and led to errors. With memoQ, ILCT centralized translation memory and reused past translations. This change cut translation turnaround time by almost 30%. ILCT now manages projects more efficiently and delivers higher quality work.
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@RISK helps Solis Financial Forensics model economic damages for legal cases. David Solis uses the tool to analyze lost profits,... lost earnings, and value diminishment. He inputs variables like growth rates and discount rates to forecast outcomes. @RISK enables him to account for uncertainty by running simulations with probability distributions. This approach gives clients reliable insights for litigation and financial disputes.
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Sage Intacct helped Galilee Solicitors modernize their financial management. The firm saw up to a 40% efficiency gain in monthly... management reporting. The finance team now spends less time on historical data and more on future planning. FUJIFILM MicroChannel supported a smooth three-month transition and ongoing customisation. Galilee can now focus more on serving clients and growing their business.
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Progress Agentic RAG helped a leading European law firm answer complex legal and accounting questions faster. The firm built an... AI-powered legal assistant that delivers traceable, accurate answers from internal and external sources. Lawyers now resolve thousands of client inquiries per month with higher confidence. Productivity and service quality improved, and the firm launched a customer-facing AI assistant. The solution supports regulatory compliance and enables ongoing optimization of AI operations.
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Stackfield helped Dr. Schmidt und Partner improve transparency across teams and offices. Before Stackfield, the firm struggled with scattered email... threads and unclear project responsibilities. With Stackfield, 150 employees now manage tasks, projects, and communication in one place. The Kanban board and task cards make it easy to track progress and assign work. The firm values Stackfield’s strong permissions and responsive support.
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Doxserá helped a law firm eliminate documentation errors in foreclosure cases. The firm reduced paralegal time by 71% and attorney... time by 86%. Documentation errors dropped to zero. The firm cut its fixed fee from $2500 to $1800 per case, attracting four new bank clients. Productivity increased up to 3X, with attorney contribution rising by 550%.
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ContractPodAi used Localize to translate their legal tech website into multiple languages. This helped them expand their business into new... markets quickly. The team manages legal and non-legal applications for end-to-end document management. Localize enabled them to go beyond onboarding expectations. The solution supported rapid multilingual growth for ContractPodAi.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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GhostDraft helped Gowlings, a leading law firm, automate document creation. The firm integrated GhostDraft into three applications in under a... year. About 70 people at Gowlings use GhostDraft to generate legal documents. Since 2013, they have produced almost one million documents and use over 1,500 templates. GhostDraft ensures speed, accuracy, and consistency in legal document production.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Four & Five used Nitro Sign to replace paper-based legal processes with secure digital signatures. The law firm became the... first in Belgium to fully execute legal contracts digitally. Nitro Sign enabled remote signing with identity verification, improving security and compliance. The solution also streamlined internal workflows, saving time and reducing paper use. All contracts are now managed in a centralized digital repository.
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Welocalize translated 7. 5 million words from German to English for a top Am Law 50 firm in under two...months. The law firm needed fast, accurate translation to meet a Federal Trade Commission review deadline. Welocalize used machine translation, large language models, and NLP, with expert review, to deliver high-quality results. The solution reduced review errors, sped up delivery, and lowered discovery costs. The project enabled a successful FTC review for the client.
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Asufin used Docxpresso to manage a class action against a financial company. They needed to collect, organize, and filter data... from thousands of claimants. Docxpresso enabled them to send personalized emails, gather eSignatures, and manage claimant data efficiently. The platform helped streamline communications and export data for accounting. Asufin improved their legal process and internal data management with Docxpresso.
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White & Case LLP used Podbean to launch a recruitment podcast for graduate hiring. The podcast gives interview tips and... shares stories about the firm's culture and values. It helps candidates prepare for interviews and learn what to expect. Feedback from candidates shows the podcast is a helpful tool for pre-interview preparation. The podcast also gives a voice to diverse community members and makes the firm more accessible to recruits.
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iWink built a new corporate website for PlasBossinade using iWink CMS. The site now has better navigation, is more focused... on conversions, and lets users call PlasBossinade with one click on mobile. The intranet, PB-net, was updated with the new branding while keeping familiar features. A new newsletter template was created and integrated, making it easy to share content between the site and mailings. PlasBossinade's marketing manager praised the strong partnership and the project results.
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LegalShield used Webflow to speed up content publishing by 6x and improve conversion rates by 12 points. Before Webflow, LegalShield... faced slow updates and engineering bottlenecks. Now, marketing teams run experiments and manage content in three languages without developer help. Engineers focus on product innovation instead of website maintenance. Webflow's localization and testing tools help LegalShield deliver better digital experiences and support growth.
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Howard Kennedy, a London law firm with 450+ staff, used monday. com to align every department with its three-year strategic...plan. The platform helped them connect daily tasks to high-level business goals and manage OKRs across teams. With monday.com, they gained real-time visibility, improved collaboration, and could quickly adapt to changing priorities. The firm plans to expand use for legal project management and billing, aiming for more automation and integration. Staff found the platform easy to use, which helped drive adoption and reduce resistance to change.
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Feathr helped The National Trial Lawyers (NTL) drive $247k in ticket sales and 163 event registrations for their 2024 annual summit. NTL used Feathr's... marketing platform to run lead generation, nurture, and conversion campaigns. The campaigns reached 188,000 new potential members and attendees. NTL used segmentation and retargeting to target both new and warm leads. Feathr's Flights feature made campaign reporting and audience segmentation easier for NTL.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Pipefy helped Enkla Juridik, a Swedish law firm, triple its size in one year. The firm used Pipefy to automate... lead intake, sales pipeline, and billing. This change doubled sales conversion and cut onboarding time for new attorneys to 30 minutes. Enkla Juridik saw 20% revenue growth and expanded from one to three offices. The platform gave partners real-time data and kept their 24-hour quote promise.
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Postalytics helped J. M. Sells Law, Ltd. automate their attorney direct mail marketing using Zapier integration. The Ohio law firm...used personalized letters and postcards triggered by tax lien notices to reach prospects at the right time. They achieved a 5% response rate and a 75% conversion rate with this targeted approach. The firm tracked engagement using pURLs and QR codes, focusing efforts on the most interested leads. Postalytics enabled scalable, data-driven campaigns that set the firm apart in a crowded market.
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ActiveCampaign helped Parrish Law boost email open rates from 17% to 40%. The firm switched from Mailchimp to ActiveCampaign for... better segmentation, automation, and reporting. Automated workflows now deliver targeted content and manage community programs. Active Intelligence replaced manual reporting, saving over 10 hours per month. Parrish Law grew its contact database to 5,000 in a few months and strengthened client relationships through personalized marketing.
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A mid-sized London law firm used Document Logistix to digitise its document management. The firm replaced paper files with a... cloud-based system, cutting document retrieval time from 15 minutes to under 30 seconds. Automation reduced printing and storage costs by 40%. Client satisfaction scores rose by 20% due to faster service. The firm improved compliance and enabled secure remote work for staff.
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DM Injury Law used emfluence Digital Marketing to boost legal lead generation. They faced high advertising costs and needed more... signed cases without raising spend. The solution used AI-powered lead targeting, enhanced conversions, and value-based bidding. Signed cases rose 42% year-over-year. Cost per click dropped 38%. Cost per signed case stayed nearly flat, up just 3%.
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LocaliQ helped Sussman & Simcox Attorneys at Law boost their website visits from 50 a month to over 60 a week. The law firm... switched to LocaliQ after poor results with a previous provider. LocaliQ delivered SEO, PPC, website, and lead management solutions. The firm saw more leads from nearby communities and better reporting on lead sources. Sussman & Simcox gained control and confidence in their marketing plan.
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Giva's ITSM help desk software integrated with ILTA's knowledge base for Young Conaway Stargatt & Taylor, LLP. The law firm's... IT team used the integration to search legal technology solutions directly from their ticketing system. This reduced resolution times and improved support quality for attorneys and staff. The team now gets much more value from their ILTA membership. The integration was deployed quickly and required minimal training. The solution set a new standard for legal IT support efficiency.
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Trust & Will uses Zendesk and Zowie chatbot to manage 36% of customer conversations. The average first response time is... 33 seconds. Chatbot CSAT is 95%, and agent CSAT is 93%. Email support achieves a 12-hour SLA. AI tagging helps identify pain points and improve service. Customers can schedule calls in-app, which are tracked in Zendesk for better support.
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Ombudsman Services used Puzzel’s cloud-based contact centre solution to handle rapid business growth and rising call volumes. The platform replaced... their old on-premise telephony system, making their contact centre more flexible and scalable. With Puzzel, agents manage 40,000 calls per month and supervisors gain better visibility and reporting. The solution enabled home-working, improved productivity, and boosted employee satisfaction. Enhanced reporting and resource management led to higher customer satisfaction and operational agility.
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Smith. ai's AI receptionist helped Maria Jones Law Firm answer every client call. The firm saw fewer missed calls and...improved client satisfaction. Intake efficiency increased with instant call summaries and clear notes. Staff could focus on higher-value work instead of constant phone duty. The AI handled stressful calls with empathy, impressing both staff and clients. Growth accelerated without hiring more staff.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Elevio helped Iubenda handle a 300% surge in GDPR-related support demand. The platform delivered 22,452 answers and achieved a 21%... ticket deflection rate. Users found answers faster and asked better questions using Elevio’s console. Integration with Freshchat let users contact support directly from the console. Analytics from Elevio improved Iubenda’s help documentation.
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Applications Manager helped a leading legal services firm monitor servers across multiple data centers. The firm needed to ensure maximum... server performance and continuous business uptime. Applications Manager provided easy setup, dependency mapping, and instant downtime notifications. The solution enabled quick troubleshooting and custom reporting. The firm now delivers uninterrupted services to its clients.
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Applications Manager helped a leading legal services firm monitor servers across multiple data centers. The firm needed to ensure maximum... server performance and continuous business uptime. Applications Manager provided easy setup, dependency mapping, and instant downtime notifications. The solution enabled quick troubleshooting and custom reporting. The firm now delivers uninterrupted services to its clients.
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Gearhiser, Peters, Elliott & Cannon, PLLC upgraded to a Mitel cloud communications system. Their old on-site system could not keep... up with changing needs. The new solution improved flexibility and efficiency for both in-office and remote staff. System administration became easier and maintenance support improved. Employees experienced better connectivity and business continuity. There was no business disruption during the switch.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Jostle helped Kilburn & Strode, a leading intellectual property law firm, connect staff across new London and San Francisco offices. The firm needed... a dynamic intranet to improve collaboration and real-time communication. Jostle's platform enabled leadership updates, cross-team discussions, and active employee participation. Staff now feel more informed and engaged, with a stronger sense of community. The platform replaced outdated systems and transformed internal communication.
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Text Request helped The Bankruptcy Firm transfer all their Zipwhip message history in one weekend. The switch was smooth, with... no downtime or stress for staff or clients. Text Request’s Zapier integration lets the firm automate client updates and personalize texts with case details. The firm can now easily search message history and keep conversations compliant. Clients continued to respond quickly, and the firm kept all its essential tools.
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Claromentis helped Switalskis Solicitors unify communications after acquiring two firms. The digital workplace platform replaced outdated intranets and enabled centralized... knowledge sharing, policy management, and support ticketing. Switalskis streamlined compliance workflows and improved collaboration across 11 offices. The integrated business process automation tool, InfoCapture, standardized support requests and saved time. Employees now access news, e-learning, and company culture activities in one place.
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Stackfield helped Dr. Schmidt und Partner improve transparency across teams and offices. Before Stackfield, the firm struggled with scattered email... threads and unclear project responsibilities. With Stackfield, 150 employees now manage tasks, projects, and communication in one place. The Kanban board and task cards make it easy to track progress and assign work. The firm values Stackfield’s strong permissions and responsive support.
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InfoTrack moved its contact center to the cloud with Dialpad during the pandemic. The company needed a remote-friendly solution for... court filings, process serving, and litigation support. Dialpad enabled agents to handle calls, email, and chat from anywhere. Built-in analytics and AI features helped supervisors manage quality and staffing. The transition was fast and seamless, improving service and efficiency.
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3CLogic’s AI-powered voice solution integrated with ServiceNow ITSM helped Cole, Scott & Kissane (CSK) cut IT service wait times by 92%. CSK unified voice... and digital workflows, ending manual ticketing and fragmented systems. Automatic ticket creation and intelligent call routing improved technician efficiency. Supervisors gained unified reporting and better performance visibility. CSK now supports more employees without increasing costs or headcount.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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GetAccept helped Labaton automate electronic signatures for mass arbitration cases. Labaton saw a 10x increase in client claims processed and... a 40% rise in compliance numbers. The platform reduced document generation time by 50%. Labaton replaced manual, paper-based workflows with digital processes. API integration enabled a smooth transition and improved client experience.
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Ansarada helps Webber Wentzel run due diligence with more visibility and control. The platform lets the law firm track document... review progress and manage access for confidentiality. Lawyers can work from anywhere and protect client data from breaches. Ansarada reduces manual tasks and lowers risk for clients. Webber Wentzel values the technology for making legal work easier and safer.
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McMillan LLP used Firmex to manage corporate minute books for clients. The law firm scanned and uploaded documents into Firmex’s... secure virtual data room. Clients accessed and updated their records online, with granular permissions and 24/7 support. The process improved document security and made sharing with third parties easy. McMillan moved more processes online without high costs, benefiting from unlimited data and users.
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Stinson LLP used ikaun to automate proposal generation and centralize experience data. The firm replaced manual, disconnected systems with a... single platform that links financial and marketing content. This change cut hours of administrative work and improved proposal speed and accuracy. Teams now make faster, data-driven decisions and focus more on strategy. Centralized access to experience data supports smarter client pitches and business growth.
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Aziz & Kaye Business Law used Sopro to boost lead generation and expand beyond word-of-mouth referrals. The firm wanted to... grow internationally but struggled to reach new audiences. Sopro helped them launch outbound campaigns targeting the US, Mexico, and Europe. The campaign achieved a 4.5–5% lead rate, over three times the industry benchmark. Aziz & Kaye gained brand awareness and built valuable connections with companies and law firms worldwide.
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Progress Agentic RAG helped a leading European law firm answer complex legal and accounting questions faster. The firm built an... AI-powered legal assistant that delivers traceable, accurate answers from internal and external sources. Lawyers now resolve thousands of client inquiries per month with higher confidence. Productivity and service quality improved, and the firm launched a customer-facing AI assistant. The solution supports regulatory compliance and enables ongoing optimization of AI operations.
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Domo helped Disparti Law Group connect financial, case management, and lead data for real-time insights. Before Domo, leaders relied on... manual spreadsheets and outdated reports. Now, dashboards show case volume, revenue trends, and attorney performance instantly. The firm can spot bottlenecks and forecast outcomes more accurately. Each department uses dashboards to track KPIs and improve accountability.
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Womble Bond Dickinson automated its pricing processes using BigHand Matter Pricing. The firm gained visibility of matter value across the... organization. This helped improve matter profitability. The solution supports legal pricing and budgeting. The rollout enabled better financial management for the firm.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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C3 Generative AI helped a global law firm cut contract analysis time by 80%. Attorneys used to spend up to... 15 hours on each contract. Now, AI-assisted reviews take less than 30 minutes. The solution improved extraction accuracy to 95% on structured data. The firm saw a 3X increase in margin per contract. C3 Generative AI also supports attorney training and collaboration.
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Applications Manager helped a leading legal services firm monitor servers across multiple data centers. The firm needed to ensure maximum... server performance and continuous business uptime. Applications Manager provided easy setup, dependency mapping, and instant downtime notifications. The solution enabled quick troubleshooting and custom reporting. The firm now delivers uninterrupted services to its clients.
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Servient used Hyland’s Document Filters to improve its e-discovery and compliance SaaS solutions. The company needed to extract and process... data from over 550 file types for legal and regulatory compliance. Document Filters enabled deep-inspection, metadata extraction, and flexible file conversion. Servient built a custom document viewer to enhance data rendering. The solution helped Servient meet strict compliance and litigation requirements across industries.
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Progress Agentic RAG helped a leading European law firm answer complex legal and accounting questions faster. The firm built an... AI-powered legal assistant that delivers traceable, accurate answers from internal and external sources. Lawyers now resolve thousands of client inquiries per month with higher confidence. Productivity and service quality improved, and the firm launched a customer-facing AI assistant. The solution supports regulatory compliance and enables ongoing optimization of AI operations.
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ActiveProspect helped 4LegalLeads. com cut 84% of unwanted or aged leads. The platform blocked fake activity and improved lead quality....4LegalLeads.com used real-time monitoring to remove 10% of low-performing publishers. Conversion rates and ROI increased. The company scaled its publisher network with confidence and transparency.
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ActiveProspect helped 4LegalLeads. com cut 84% of unwanted or aged leads. The platform blocked fake activity and improved lead quality....4LegalLeads.com used real-time monitoring to remove 10% of low-performing publishers. Conversion rates and ROI increased. The company scaled its publisher network with confidence and transparency.
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Lead Forensics gave doeLEGAL real-time insights into website visitors. The tool tracked visitor behavior, page engagement, and contact identification. doeLEGAL... used these insights to qualify leads and improve sales follow-up. They expanded their prospect database and created targeted email campaigns. This led to better engagement and higher-quality leads for their sales team.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Juvo Leads ran a 3-month A/B test for Tetzel Law, comparing its chat solution to Apex Chat. Juvo Leads delivered... 41.38% more good leads and 35% more signed clients. Phone leads increased by 75% with Juvo Leads, while Apex Chat reduced phone leads by 75%. The test showed Juvo Leads chat helped Tetzel Law get more qualified leads and new clients, especially from mobile visitors.
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FormAssembly helped CitizenPath make USCIS immigration forms easier to use. Conditional logic shows applicants if they qualify before they start.... Save & Resume lets users finish long forms over time. Validation rules cut down on errors and typos. CitizenPath uses FormAssembly’s API to fill out ready-to-file PDFs. Applicants can pay with Authorize.Net and download their forms.
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Aziz & Kaye Business Law used Sopro to boost lead generation and expand beyond word-of-mouth referrals. The firm wanted to... grow internationally but struggled to reach new audiences. Sopro helped them launch outbound campaigns targeting the US, Mexico, and Europe. The campaign achieved a 4.5–5% lead rate, over three times the industry benchmark. Aziz & Kaye gained brand awareness and built valuable connections with companies and law firms worldwide.
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BigTime and Sage Intacct helped Magna Legal Services streamline billing and reporting. Magna switched from QuickBooks to Sage Intacct for... better integration with BigTime. The new setup automated invoicing and made customizing invoices easy. This saved time, reduced errors, and gave Magna a single view of their business. The integration also supported Magna’s mergers and acquisitions strategy with improved financial reporting.
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Howard Kennedy, a London law firm with 450+ staff, used monday. com to align every department with its three-year strategic...plan. The platform helped them connect daily tasks to high-level business goals and manage OKRs across teams. With monday.com, they gained real-time visibility, improved collaboration, and could quickly adapt to changing priorities. The firm plans to expand use for legal project management and billing, aiming for more automation and integration. Staff found the platform easy to use, which helped drive adoption and reduce resistance to change.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Quickbase helped Neighborhood Legal Services of Michigan digitize case management for over 2,000 clients. The nonprofit replaced paper files and... spreadsheets with a HUD-compliant platform. The new system automated intake, case assignments, and compliance reporting. Integrating Quickbase with QuickBooks Online saved 4 full workdays. Staff now serve clients faster and meet strict HUD requirements.
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Progress Agentic RAG helped a leading European law firm answer complex legal and accounting questions faster. The firm built an... AI-powered legal assistant that delivers traceable, accurate answers from internal and external sources. Lawyers now resolve thousands of client inquiries per month with higher confidence. Productivity and service quality improved, and the firm launched a customer-facing AI assistant. The solution supports regulatory compliance and enables ongoing optimization of AI operations.
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Smartsheet helped Anderson Mori & Tomotsune build a centralized project management platform in just four months. The firm saw 76%... of users report improved task sharing and over 60% experience positive effects. Smartsheet dashboards replaced scattered information and meeting minutes, making project status clear and reducing missed tasks. The solution enabled agile project execution and cross-departmental collaboration. The law firm now supports over 10 concurrent projects with better visibility and resource management.
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InfoTrack moved its contact center to the cloud with Dialpad during the pandemic. The company needed a remote-friendly solution for... court filings, process serving, and litigation support. Dialpad enabled agents to handle calls, email, and chat from anywhere. Built-in analytics and AI features helped supervisors manage quality and staffing. The transition was fast and seamless, improving service and efficiency.
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3CLogic’s AI-powered voice solution integrated with ServiceNow ITSM helped Cole, Scott & Kissane (CSK) cut IT service wait times by 92%. CSK unified voice... and digital workflows, ending manual ticketing and fragmented systems. Automatic ticket creation and intelligent call routing improved technician efficiency. Supervisors gained unified reporting and better performance visibility. CSK now supports more employees without increasing costs or headcount.
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LegalShield improved service levels by 4% after switching to Talkdesk. The company lowered its call transfer rate by 5% and... reduced abandoned call rates to 3.5%. LegalShield chose Talkdesk CX Cloud for its omni channel features and strong product roadmap. Integrations with Sentiment.io and Calabrio Workforce Management helped LegalShield deliver better customer experiences. The team now sees faster impact from operational changes and better self-serve options.
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Gearhiser, Peters, Elliott & Cannon, PLLC upgraded to a Mitel cloud communications system. Their old on-site system could not keep... up with changing needs. The new solution improved flexibility and efficiency for both in-office and remote staff. System administration became easier and maintenance support improved. Employees experienced better connectivity and business continuity. There was no business disruption during the switch.
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Gearhiser, Peters, Elliott & Cannon, PLLC upgraded to a Mitel cloud communications system. Their old on-site system could not keep... up with changing needs. The new solution improved flexibility and efficiency for both in-office and remote staff. System administration became easier and maintenance support improved. Employees experienced better connectivity and business continuity. There was no business disruption during the switch.
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Ombudsman Services used Puzzel’s cloud-based contact centre solution to handle rapid business growth and rising call volumes. The platform replaced... their old on-premise telephony system, making their contact centre more flexible and scalable. With Puzzel, agents manage 40,000 calls per month and supervisors gain better visibility and reporting. The solution enabled home-working, improved productivity, and boosted employee satisfaction. Enhanced reporting and resource management led to higher customer satisfaction and operational agility.
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GoSkills LMS helped AWKO, a national law firm, streamline employee onboarding and training. Over 200 team members now use the... platform, achieving a 95% course completion rate. AWKO replaced manual onboarding with structured, role-specific training and automated reminders. The firm empowered internal experts to create custom courses, boosting engagement. AWKO built a culture of continuous learning and scaled onboarding as the firm grew.
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AccessAlly helped Koffee Klatch deliver legal documents and training videos to digital businesses. Before AccessAlly, Annabel Kaye used ActiveCampaign emails,... which were unreliable and hard to manage. With AccessAlly, she moved onboarding videos and downloadable products into one platform. She liked that she could add features over time and integrate with forums. Annabel values AccessAlly’s reliability and recommends it for membership sites and course creators.
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Access Managed Services helped RHJ Devonshire Solicitors migrate their cloud hosting from Azure. The migration was seamless and completed over... a weekend, causing minimal disruption. RHJ now benefits from faster load times, secure remote access, and 24/7 support. The firm meets Cyber Essentials accreditation for PI insurance with Access. All IT services are managed in one place, saving time and money.
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Learn365 helped Nelson Mullins streamline onboarding for nearly 1,900 employees. The law firm replaced time-consuming, instructor-led sessions with a scalable,... digital solution. Integration with Microsoft Teams made training more accessible and engaging. Automated reminders and self-paced options improved compliance. 98% of administrative assistants completed onboarding in 30 days, and 50% of attorneys finished required training on time.
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Path LMS helped the North Carolina Bar Association improve continuing legal education for over 20,000 legal professionals. The NCBA needed... a better way to manage virtual events and integrate with their AMS. Path LMS made it easier to run live webinars, offer on-demand courses, and expand their content library. Staff saved time by reducing manual data entry. Members liked the new system and enjoyed more flexible learning options. The NCBA now delivers over 100 hours of new CLE content each year.
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Docebo helped Burges Salmon, a UK law firm, improve compliance training completion by 31%. The firm needed a flexible learning... platform for remote and mobile access. Docebo enabled personalized dashboards and on-demand learning for different roles. Instructor led training attendance increased by 85%. The Digital Academy on Docebo drove high engagement and digital badge achievements.
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Clio used Workato to automate manual workflows and connect 12–15 enterprise systems. Before Workato, teams spent 10–15 hours weekly on... manual data entry. Now, Workato automates these tasks in minutes. Clio saved hundreds of hours across teams and removed bottlenecks for revenue operations. Product and engineering teams now get real-time support insights, improving customer experience.
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Tresorit helped Tarrant County Bar Association protect sensitive client data for pro bono legal services. The association faced rising cyber... threats and needed a secure way to share documents with over 100 remote attorneys. Tresorit's encrypted cloud storage replaced slow, insecure fax and mail, making collaboration faster and safer. Admin controls let them manage access and reduce risk of data breaches. Adoption was smooth, even for less tech-savvy lawyers.
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Ademero's AI research platform helped Patterson & Associates cut legal research time by 65%. Attorneys now spend more time on... client work, leading to an 18% increase in billable hours. The firm gained $420,000 in extra revenue and improved document accuracy to 99.5%. Client satisfaction rose by 31% as turnaround times dropped from up to 7 days to just 2-3 days. Automated contract assembly and citation management further boosted productivity and quality.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Athennian used Files. com to replace legacy S3, SFTP, and Windows FSx file systems. The company launched a branded, Canadian-hosted...portal for secure client file exchange. Files.com enabled faster onboarding with drag-and-drop uploads and no SFTP keys. The migration team stopped tracking file transfers manually, using real-time notifications instead. DevOps saved time by offloading certificate management and SFTP troubleshooting. Athennian now meets strict Canadian data residency and compliance requirements.
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Progress Agentic RAG helped a leading European law firm answer complex legal and accounting questions faster. The firm built an... AI-powered legal assistant that delivers traceable, accurate answers from internal and external sources. Lawyers now resolve thousands of client inquiries per month with higher confidence. Productivity and service quality improved, and the firm launched a customer-facing AI assistant. The solution supports regulatory compliance and enables ongoing optimization of AI operations.
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Keoghs used Davies' forensic engineering and legal solutions to challenge a grossly exaggerated credit hire claim. The claimant's engineer declared... a vehicle a total loss, but Keoghs' team found only minor cosmetic damage, estimating repairs at £1,500. Their investigation revealed the vehicle was still in use and the claimant's evidence was unreliable. The court accepted Keoghs' findings, awarding only £1,500 in repairs and limiting total recovery to less than £5,000, down from a claim of over £150,000.
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LexisNexis used Dscout to better understand attorney needs through remote video ethnography. The team collected over 200 videos, analyzing tasks,... themes, emotions, and facial expressions. This research helped humanize users for engineers and led to a major shift in product strategy. LexisNexis changed its approach to product design based on real user stories and pain points. Dscout enabled the company to create a curated video repository for stakeholders.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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LegalShield used QuestionPro CX to collect member feedback after interactions with their brand and legal providers. The goal was to... automate surveys and gather accurate, objective data across multiple touchpoints. QuestionPro provided 24/7 account management, technical support, and seamless data integration. LegalShield implemented dashboards, automated workflows, and multilingual surveys. The solution enabled smooth feedback collection and improved data reporting for LegalShield's 1.8 million members.
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Lewis Roca used ClearlyRated's NPS survey platform to measure and improve client satisfaction. The law firm wanted to support its... "Experience Amplified" client service model with actionable feedback. ClearlyRated enabled Lewis Roca to identify client issues quickly and respond in real time. The first survey helped recover an at-risk client and led to new business opportunities. Attorneys gained insights to strengthen client relationships and drive better service outcomes.
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ClearNetwork's Managed SIEM solution could have prevented a major cyber breach at a leading law firm in the Western United States. Attackers exploited a... vulnerability in the firm's exposed Exchange Server, gaining access to confidential case files and compromising up to 1,500 cases. The breach forced the firm to drop a high-profile case and notify all past clients. Without a SIEM platform, suspicious activities went undetected for months. The case highlights the need for proactive cybersecurity monitoring and log management in legal services.
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LegalZoom used Datadog Incident Response to unify paging, incident management, and observability. Their old tools slowed engineers and made incidents... harder to manage. With Datadog, engineers now resolve incidents faster and work together in one place. The platform reduced context switching and improved collaboration. AI features help summarize incidents and postmortems, making learning from each event easier. LegalZoom saw a clear drop in mean time to resolution (MTTR) and a stronger incident management culture.
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Secret Server by Delinea helped a national law firm secure privileged account credentials. The firm replaced plain text passwords and... manual tracking with an encrypted vault. Secret Server enabled secure, consistent access and automated password management. The IT team saved time and improved audit readiness. Clients gained confidence in the firm's data security and audit trails. The law firm now meets cyber insurance and client audit requirements more easily.
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Reed Smith LLP uses OneTrust DataGuidance to research privacy laws in different countries. The firm helps multinational companies stay compliant... with local regulations. OneTrust provides localized privacy law research tools. This makes it easier for Reed Smith to advise clients on global privacy requirements. The solution supports privacy management and legal compliance for international businesses.
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CMS Reich-Rohrwig Hainz Rechtsanwälte GmbH used Veeam to secure client data and expand digital services in a hybrid cloud. The law firm... redesigned its IT to support remote work and meet strict security and compliance needs. Veeam enabled backup and recovery for both on-premises and cloud data, including Microsoft 365 and Teams. The solution ensured legal data protection, compliance with regulations, and fast disaster recovery. After an earthquake in Zagreb, staff regained access to applications within hours, with no data loss.
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Eventogy helped Linklaters, a top global law firm, unify its event management. Before Eventogy, Linklaters used spreadsheets and manual processes,... causing inconsistent client experiences and data gaps. With Eventogy, the firm now manages all events in one platform, integrates with Salesforce, and ensures brand consistency. Digital check-in and real-time data improved security and compliance. Accessibility features make every event inclusive for all guests.
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Feathr helped The National Trial Lawyers (NTL) drive $247k in ticket sales and 163 event registrations for their 2024 annual summit. NTL used Feathr's... marketing platform to run lead generation, nurture, and conversion campaigns. The campaigns reached 188,000 new potential members and attendees. NTL used segmentation and retargeting to target both new and warm leads. Feathr's Flights feature made campaign reporting and audience segmentation easier for NTL.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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vFairs helped Rothkoff Law Group move from in person to hybrid elder care symposiums. The platform made it easy for... a small team to manage both virtual and onsite audiences. Rothkoff saw over 350 attendees and 120 unique booth visits at their event. The user-friendly interface and strong customer support simplified event setup. Vendors gained more brand exposure and networking opportunities. Templated event options saved time for the organizers.
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Click & Pledge helped the Environmental Defense Center manage donations and event payments in one system. Before, staff used several... platforms and spent hours on manual data entry. With Click & Pledge and Salesforce, they now process payments faster and capture donor data in real time. Staff saved 10% to 35% of their time, allowing them to focus more on donor relations and fundraising. The new system made year-end reporting and donor communication easier.
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Replit helped Spellbook build an AI copilot for contract review in just two weeks. The founder used Replit to quickly... create a prototype, skipping weeks of setup. Spellbook launched before ChatGPT, gaining a first-mover advantage. In three months, they had 30,000+ waitlist signups and 3,000+ customers. The company grew 17x in two years and raised significant funding. Replit enabled rapid innovation and market leadership in legal AI tools.
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Hitachi VSP 5600 and VSP One Block arrays helped a large US law firm support over 1,000 attorneys with always-on data access. The firm upgraded... its storage to boost performance, reliability, and capacity. Hitachi's adaptive data reduction delivered a 6.5:1 compression ratio, saving space and costs. TrueCopy replication ensured 100% data availability, protecting billable hours. The law firm praised Hitachi and Stone Creek for seamless support and fast issue resolution.
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Microsoft Clarity helped HelloPrenup overhaul their user experience. By analyzing rage clicks and session recordings, the team found hidden pain... points and confusing inputs. They improved copywriting and restructured forms, making the platform easier to use. These changes led to a 32% increase in revenue in just one month. Clarity's heatmaps and scroll depth tools guided every step.
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ICTRecht switched from Google Analytics to Piwik PRO to address privacy and GDPR compliance concerns. The legal services firm valued... Piwik PRO’s EU data hosting, customizable tracking, and integrated Consent Manager. With help from Piwik PRO’s team, ICTRecht migrated analytics and integrated tools like HubSpot and HotJar. The new dashboards gave them better insights into user behavior and campaign performance. These analytics now guide website redesigns and ongoing marketing improvements.
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New Relic helped anwalt. de improve digital user experience after migrating to AWS. The legal-tech platform replaced a mix of...monitoring tools with New Relic for application performance, infrastructure, and browser monitoring. This change gave their IT and product teams better visibility and control. They now analyze user interactions and conversion rates more effectively. With New Relic, anwalt.de delivers faster, more reliable service to customers seeking legal help.
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Kelley Drye & Warren, LLP used DocXtools from Litera to improve document production. The law firm needed to deliver consistent,... high-quality documents quickly, even with last-minute requests. DocXtools helped the team repair, clean, and style documents in seconds. The firm reduced document turnaround time from hours to minutes. Their success led them to adopt more Litera solutions for legal workflows.
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Everlaw used Ironclad’s AI-powered contract lifecycle management to speed up sales cycles. Before Ironclad, legal and sales teams struggled with... slow, manual contract changes. Ironclad automated workflows and let sales handle 95% of contracts without legal. This reduced manual work and avoided hiring more legal staff. Sales reps now close deals faster, and legal stays lean while supporting a growing sales team.
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Gilbert + Tobin used Relativity aiR to improve privilege review in legal cases. The firm replaced traditional search methods with... AI-powered tools, making document review faster and more accurate. Lawyers used aiR Assist to ask questions in plain language and get instant answers. This helped them find important documents that might have been missed before. Clients gained more confidence in the review process, and legal teams found the platform easy and valuable to use.
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SmartAdvocate, a legal case management software, needed a partner to provide unlimited eSignatures for its clients. They chose Docubee to... streamline the signing process. Now, over half of existing customers and 90% of new customers use Docubee for eSignatures. This change made document signing much faster. Clients save time and can bring in more business, leading to higher revenue.
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Workday Adaptive Planning helped Pinsent Masons cut their monthly close from 15 days to 2 days. The law firm integrated... data from multiple systems after a major merger. Finance teams now get a 360-degree view of performance across offices and currencies. Productivity increased, letting the team focus on forecasting and new projects. The solution improved data accuracy and enabled faster, more strategic decisions.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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Zoho CRM and Zoho Creator helped Kan-Tor & Acco, a law firm in Israel, manage complex immigration cases. The firm replaced... manual Excel and email tracking with a centralized CRM system. Automation improved reminders, reporting, and payment tracking. Custom apps built with Zoho Creator streamlined fee management and client communication. These changes enabled the firm to achieve 10% annual growth for over 15 years.
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ActiveCampaign helped Parrish Law boost email open rates from 17% to 40%. The firm switched from Mailchimp to ActiveCampaign for... better segmentation, automation, and reporting. Automated workflows now deliver targeted content and manage community programs. Active Intelligence replaced manual reporting, saving over 10 hours per month. Parrish Law grew its contact database to 5,000 in a few months and strengthened client relationships through personalized marketing.
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PilotBean built a new website and CMS for Tanfield Chambers. The solution included event management and email marketing tools. The... site features a blog, flexible content tagging, and a powerful search engine. Barristers can edit profiles and create articles securely. The platform is mobile friendly and follows SEO best practices. Google Analytics and custom KPI reports are included.
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LocaliQ helped Sussman & Simcox Attorneys at Law boost their website visits from 50 a month to over 60 a week. The law firm... switched to LocaliQ after poor results with a previous provider. LocaliQ delivered SEO, PPC, website, and lead management solutions. The firm saw more leads from nearby communities and better reporting on lead sources. Sussman & Simcox gained control and confidence in their marketing plan.
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