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Legal Services Clients Speak: The Impact of deploying Authoring and Publishing solutions
Unnamed law firm (foreclosure practice) - Legal Services - Small
Doxserá helped a law firm eliminate documentation errors in foreclosure cases. The firm reduced paralegal time by 71% and attorney... time by 86%. Documentation errors dropped to zero. The firm cut its fixed fee from $2500 to $1800 per case, attracting four new bank clients. Productivity increased up to 3X, with attorney contribution rising by 550%.
ContractPodAi - Legal Services - Medium
ContractPodAi used Localize to translate their legal tech website into multiple languages. This helped them expand their business into new... markets quickly. The team manages legal and non-legal applications for end-to-end document management. Localize enabled them to go beyond onboarding expectations. The solution supported rapid multilingual growth for ContractPodAi.
Four & Five - Legal Services - Small
Four & Five used Nitro Sign to replace paper-based legal processes with secure digital signatures. The law firm became the... first in Belgium to fully execute legal contracts digitally. Nitro Sign enabled remote signing with identity verification, improving security and compliance. The solution also streamlined internal workflows, saving time and reducing paper use. All contracts are now managed in a centralized digital repository.
Asufin - Legal Services - Small
Asufin used Docxpresso to manage a class action against a financial company. They needed to collect, organize, and filter data... from thousands of claimants. Docxpresso enabled them to send personalized emails, gather eSignatures, and manage claimant data efficiently. The platform helped streamline communications and export data for accounting. Asufin improved their legal process and internal data management with Docxpresso.
LegalShield - Legal Services - Large
LegalShield used Webflow to speed up content publishing by 6x and improve conversion rates by 12 points. Before Webflow, LegalShield... faced slow updates and engineering bottlenecks. Now, marketing teams run experiments and manage content in three languages without developer help. Engineers focus on product innovation instead of website maintenance. Webflow's localization and testing tools help LegalShield deliver better digital experiences and support growth.
Morgan & Morgan - Legal Services - Large
Docufree helped Morgan & Morgan, a large law firm, cut mail processing time from 30–45 minutes to about five minutes per day. The firm used... Docufree’s digital mailroom and automated mail platform to scan, track, and route all incoming and outgoing mail. Staff now spend more time on revenue-generating work instead of handling paper. Integration with Litify improved visibility, tracking, and deadline management. Remote access and automation supported business continuity during COVID-19.
DISCO - Legal Services - Medium
DISCO used WRITER's generative AI to help lawyers speed up e-discovery. The challenge was to reduce the manual work of... reviewing millions of documents. WRITER enabled DISCO to use retrieval augmented generation, making it easier to find key documents fast. Security and privacy were top priorities in the solution. The result is a more efficient legal discovery process, letting lawyers focus on what matters most.
Morgan & Morgan - Legal Services - Very Large
Scanbot Document Scanner SDK helped Morgan & Morgan process over 116,000 legal documents in five months. Before, poor-quality photos slowed... down case work and required manual review. The SDK's auto-cropping and user guidance features let clients submit high-quality scans. This enabled automatic classification and OCR, removing manual steps. No scanning-related support complaints were reported after launch.
Lexr - Legal Services - Small
Lexr, an international law firm, used Archbee to build a public-facing knowledge base for tech startups and fintech clients. Before Archbee, Lexr... struggled to find a tool that was easy for everyday users and suitable for external publishing. Archbee allowed their team to collaborate and publish branded content on a subdomain with ease. Employees found the platform intuitive, and the integration of brand assets and Google tracking was simple. Lexr is now launching their knowledge repository to better serve clients and measure engagement.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Top Stories in Legal Services about adoption of Content Management Systems software
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Trusted Shops - Legal Services - Medium
SmartDocuments helped Trusted Shops cut the time needed to prepare legal documents by more than half. Trusted Shops used SmartDocuments... to standardize and automate recurring legal paperwork. After just two days of training, staff quickly adopted the tool. The solution reduced repetitive work and costs, while improving document consistency. Trusted Shops now delivers reliable legal advice faster to online shop owners.
Littler - Legal Services - Large
Littler, the world's largest global employment and labor law practice, needed a modern website to match its brand and global reach. Their old CMS... made content updates slow and navigation confusing. TAG redesigned the site and migrated it to Drupal, improving search, navigation, and content management. The new platform supports scalability and a better user experience. Littler now has a flexible, client-focused digital presence that highlights its expertise.
Notaría 9 de Mexicali B.C. - Legal Services - Small
Laserfiche helped Notaría 9 de Mexicali B. C. digitize and automate legal document management. The firm saw a 450% increase...in some business segments. Living trust creation time dropped from six hours to just 15 minutes. Staff did not need to grow at the same rate as business volume. Laserfiche enabled secure, compliant workflows and seamless integration with government systems.
Glusing & Muher LLC - Legal Services - Small
Docsvault helped Glusing & Muher LLC, a legal firm, move to paperless files. Before Docsvault, staff wasted time searching for... documents, hurting client service. With Docsvault, they access files instantly from any location. The team now finds documents fast and serves clients better. Clients are happier and the office runs more smoothly.
Choice Legal Group - Legal Services - Small
ActiveDocs helped Choice Legal Group cut IT management costs. The law firm produces over 3 million documents each year. They... switched from HotDocs to ActiveDocs for web-based document automation. Staff now use 1,100 templates through a browser-based system. The solution made document creation faster and more accurate. Choice Legal Group scaled operations while keeping costs low.
Simmons & Simmons - Legal Services - Large
Simmons & Simmons used Contentstack to replace their legacy CMS. Manual updates and version control issues slowed their website management.... With Contentstack’s headless CMS, they gained full control over presentation and data. Updating content models now takes hours instead of days. Editors can easily personalize pages and add new features. The API enabled fast content migration and better scalability.
legalmatters - Legal Services - Small
NetDocuments helped legalmatters, a UK law firm, boost productivity and agility. Staff can now access and search documents securely from... any device, anywhere. Enterprise search and Microsoft 365 integration let lawyers find files in seconds. Secure sharing and DocuSign integration improved client communication. The cloud-based DMS enabled remote work and expanded the firm's talent pool during the pandemic.
Bishop & McKenzie LLP - Legal Services - Small
Bishop & McKenzie LLP used the M-Files Hubshare add-on to improve client communications. The law firm wanted better ways to... work together and share information with clients. M-Files Hubshare helped them collaborate more easily. The solution made it simpler for the team to manage documents and talk with clients. This led to smoother workflows and better service for their clients.
A prominent New York-based civil litigation law firm - Legal Services - Large
GRM's Digital Mailroom helped a prominent New York law firm keep business running during COVID-19. The law firm quickly moved... to remote work and needed a way to handle critical legal mail. GRM set up mail forwarding, scanning, and secure cloud access using VisualVault. Staff accessed and shared documents online, keeping operations safe and efficient. The firm now considers making this digital mailroom a permanent solution and is exploring more workflow automation.
District Attorney’s Office, Waller County - Legal Services - Small
Document Logistix helped the District Attorney’s Office in Waller County automate legal document management. The new system generates compliance documents... automatically, saving staff hours of manual work. It tracks every document from upload to disposal, ensuring full compliance with the Michael Morton Act. Staff no longer count files by hand, and the risk of lost paperwork is gone. The office now works faster and with fewer errors.
The Zoghlin Group - Legal Services
Fission CMS helped The Zoghlin Group, a boutique law firm, build a fully responsive website. The new site lets them... promote their legal services and connect with clients online. Visitors can read about the firm, see testimonials, and contact the team easily. The Zoghlin Group values the simple website updates and fast support from Fission. The solution makes it easy for them to manage their online presence.
Laughlin, Falbo, Levy & Moresi LLP - Legal Services - Large
IST Management helped Laughlin, Falbo, Levy & Moresi LLP fix their digital mail process. The law firm had problems with... mail backlogs and lost information. IST set up a central mail hub and improved quality control. They updated the electronic document management system and trained staff. The firm saw more efficiency, cost savings, and better document tracking. IST's solution reduced headcount and removed the need for paper files.
Commercial Receivers Association (CRA) - Legal Services
MemberSpace helped the Commercial Receivers Association (CRA) connect receivership professionals nationwide. CRA used MemberSpace to build a membership site with... a content library, newsletter, member directory, and events. The main challenge was building a nationwide network from scratch. CRA grew by hosting local events, using social media, and word of mouth. The association expects to double in size in the next 12-18 months.
Top Stories in Legal Services about adoption of CRM software
EY/HVG Law - Legal Services - Large
WEM's no-code platform helped EY/HVG Law build the Healthcare Governance Scan app in just two weeks. The tool cut compliance... analysis time from hours to five minutes for healthcare clients. EY/HVG Law used the app to automate manual governance checks and deliver instant, tailored reports. The no-code approach reduced development costs and made updates easy. The solution is flexible for new regulations and scalable to other sectors.
David Bell's Law Firm - Legal Services - Small
David Bell's law firm in Kansas City needed a better way to manage cases and tasks. Outlook alone was not... enough for team collaboration. They chose eWay-CRM to integrate with Outlook and create a secure, shared database. The team now tracks cases, tasks, and communications in one place. Custom fields and shared calendars help them work together in and out of court. Email tracking and auto-tagging save time and keep client records organized.
Littler - Legal Services - Large
Littler, the world's largest global employment and labor law practice, needed a modern website to match its brand and global reach. Their old CMS... made content updates slow and navigation confusing. TAG redesigned the site and migrated it to Drupal, improving search, navigation, and content management. The new platform supports scalability and a better user experience. Littler now has a flexible, client-focused digital presence that highlights its expertise.
J&O Law - Legal Services - Small
Front helped J&O Law, a boutique legal firm for startups, streamline email and client communication. Before Front, the team struggled... with long email threads and lost time tracking responses. With Front, they now collaborate in real time, share drafts, and manage documents easily. The firm scaled from 2 to 20 people, serving dozens of clients each month. Front's integrations with Asana, Dropbox, and Google Drive reduced context switching and improved onboarding for new hires.
Neighborhood Legal Services of Michigan - Legal Services - Small
Quickbase helped Neighborhood Legal Services of Michigan digitize case management for over 2,000 clients. The nonprofit replaced paper files and... spreadsheets with a HUD-compliant platform. The new system automated intake, case assignments, and compliance reporting. Integrating Quickbase with QuickBooks Online saved 4 full workdays. Staff now serve clients faster and meet strict HUD requirements.
Legal & Estate Planning Professionals - Legal Services - Small
CoolLife. io provides a secure platform for legal and estate planning professionals. The solution combines a virtual data room and...CRM to manage sensitive documents, client communication, and billing. Legal teams use it for version control, compliance tracking, and real-time document management. The platform helps reduce delays, improve security, and streamline workflows. Automated billing and audit-ready compliance features support ongoing legal needs.
Environmental Defense Center - Legal Services - Small
Click & Pledge helped the Environmental Defense Center manage donations and event payments in one system. Before, staff used several... platforms and spent hours on manual data entry. With Click & Pledge and Salesforce, they now process payments faster and capture donor data in real time. Staff saved 10% to 35% of their time, allowing them to focus more on donor relations and fundraising. The new system made year-end reporting and donor communication easier.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a London law firm with 450+ staff, used monday. com to align every department with its three-year strategic...plan. The platform helped them manage objectives and key results, improving transparency and communication across teams. With monday.com, they quickly adapt to changing priorities, like cybersecurity needs, and streamline hiring for specialized roles. The firm plans to expand use for legal project management and billing, aiming for more automation and integration. Staff now see how their work connects to firm-wide goals, reducing resistance to change.
GP Law Group - Legal Services - Small
Pipedrive helped GP Law Group double its team size and increase its caseload by 160%. The law firm replaced spreadsheets... and Word documents with Pipedrive’s automation and reporting tools. This improved deadline tracking, team accountability, and client onboarding. Integrations with Outlook and Slack reduced missed deadlines. GP Law Group expanded into mass tort law, managing 500 clients with Pipedrive’s workflows.
PB Legal Services - Legal Services - Small
Apptivo and G Suite helped PB Legal Services cut monthly software costs. The company replaced many expensive licenses with one... cloud-based solution. Staff now use a single system for all business needs, improving productivity. Hardware requirements dropped, letting them reuse existing computers. Data backup worries are gone with everything in the cloud. Online support and training made setup fast and easy.
Vieira Melo & Lionello - Legal Services
PipeRun CRM helped Vieira Melo & Lionello double their sales. The company reduced lead time for document collection by 90%.... They used PipeRun to manage leads, sales, and customer retention in one place. The CRM's humanized consulting and custom fields improved their workflow. Electronic signature features sped up document processing. Customer success support from PipeRun helped them scale their processes.
Medico-Legal Society of Queensland (MLSQ) - Legal Services - Small
Membes AMS helped the Medico-Legal Society of Queensland move from manual membership management to a streamlined Association Management System. MLSQ automated renewals,... centralized data, and reduced admin work. Staff now access member info and event registrations easily. Integration with Xero and Stripe improved invoicing and reporting. The platform saved time and money, making operations more efficient.
Sama - Legal Services
SalezShark Connect+ helped Sama improve its sales process. Sama used Connect+ to access 4 million verified leads and integrate data... into their CRM. This made it easier to find and prioritize good leads. The team could send more personalized emails and follow-ups. Sama saw a 25% boost in campaign success, higher lead conversion rates, and faster sales cycles. The sales team worked more efficiently and got better ROI.
Vieira de Almeida (VdA) - Legal Services - Large
OutSystems helped Vieira de Almeida, a leading Portuguese law firm, automate key legal processes. The firm replaced its old BPM... suite with OutSystems, improving case management and workflow automation. VdA projects 20% efficiency gains and saved 1.5 FTE with its first app. Lawyers now spend less time on routine tasks and more on client value. OutSystems supports VdA's digital transformation and innovation goals.
Top Stories in Legal Services about adoption of Revenue Management software
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A leading labor law firm - Legal Services - Large
Billtrust Digital Lockbox helped a leading labor law firm automate over $80 million in virtual card payments. The firm faced... six-figure PCI compliance fines and manual payment processing risks. Billtrust streamlined invoice delivery and automated credit card capture, ensuring PCI compliance. The law firm saved more than $1 million in card interchange fees and reallocated one full-time employee. Clients now enjoy secure, fast online payments and improved collections efficiency.
LegalZoom - Legal Services - Large
Chargebee helped LegalZoom move away from a 20-year-old homegrown billing system. This freed up engineering resources to focus on core... legal services. LegalZoom used a phased migration to Chargebee, starting with simpler products. The company saw a substantial increase in payment approval rates after the first batch of renewals. Chargebee's flexible product catalog made it easier to manage complex SKUs and billing needs.
Clio - Legal Services - Medium
Clio uses Stripe to improve payment experiences for law firms. The company wanted to help lawyers move from billable hours... to outcome-based pricing. Stripe's integrated payments make transactions easy and transparent. This lets lawyers focus on their clients, not on billing. Clio aims to extend legal services to more people by making payments simple and efficient.
Bryan Cave Leighton Paisner - Legal Services - Large
Emburse helped Bryan Cave Leighton Paisner automate expense and invoice management. The firm replaced manual spreadsheets and paper receipts with... digital workflows. This improved accuracy, increased efficiency, and reduced errors. BCLP gained more control over spending and better compliance. VAT reclaim on expenses rose by over 12% in the first year. The firm also reduced write-offs and saved costs by needing fewer contract staff.
Bryan Cave Leighton Paisner - Legal Services - Large
Emburse helped Bryan Cave Leighton Paisner automate expense and invoice management. The firm replaced manual spreadsheets and paper receipts with... digital workflows. This improved accuracy, increased efficiency, and reduced errors. BCLP gained more control over spending and better compliance. VAT reclaim on expenses rose by over 12% in the first year. The firm also reduced write-offs and saved costs by needing fewer contract staff.
Bryan Cave Leighton Paisner - Legal Services - Large
Emburse helped Bryan Cave Leighton Paisner automate expense and invoice management. The firm replaced manual spreadsheets and paper receipts with... digital workflows. This improved accuracy, increased efficiency, and reduced errors. BCLP gained more control over spending and better compliance. VAT reclaim on expenses rose by over 12% in the first year. The firm also reduced write-offs and saved costs by needing fewer contract staff.
Bryan Cave Leighton Paisner - Legal Services - Large
Emburse helped Bryan Cave Leighton Paisner automate expense and invoice management. The firm replaced manual spreadsheets and paper receipts with... digital workflows. This improved accuracy, increased efficiency, and reduced errors. BCLP gained more control over spending and better compliance. VAT reclaim on expenses rose by over 12% in the first year. The firm also reduced write-offs and saved costs by needing fewer contract staff.
Bryan Cave Leighton Paisner - Legal Services - Large
Emburse helped Bryan Cave Leighton Paisner automate expense and invoice management. The firm replaced manual spreadsheets and paper receipts with... digital workflows. This improved accuracy, increased efficiency, and reduced errors. BCLP gained more control over spending and better compliance. VAT reclaim on expenses rose by over 12% in the first year. The firm also reduced write-offs and saved costs by needing fewer contract staff.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
Manatt, Phelps & Phillips LLP - Legal Services - Large
Vena helped Manatt, Phelps & Phillips LLP cut month-end reporting prep from a week to just a few hours. The finance team... saved over 15 hours per week by automating legal finance reporting. Real-time insights let them spot unbilled work and receivables earlier. Vena’s PowerPoint integration made board presentations faster and easier. The team now spends more time on analysis and collaboration across departments.
Legal Services Clients Speak: The Impact of deploying Digital Signature solutions
Four & Five - Legal Services - Small
Four & Five used Nitro Sign to replace paper-based legal processes with secure digital signatures. The law firm became the... first in Belgium to fully execute legal contracts digitally. Nitro Sign enabled remote signing with identity verification, improving security and compliance. The solution also streamlined internal workflows, saving time and reducing paper use. All contracts are now managed in a centralized digital repository.
Heidrick & Struggles - Legal Services - Large
Heidrick & Struggles used Docusign CLM and Salesforce to speed up client contracting. The firm cut signature cycles by over... 85%. Automated workflows replaced manual document handling. Contracts now flow directly into Salesforce, enabling faster billing. The digital process improved client experience and increased revenue speed. Docusign CLM gave the team more flexibility and better contract visibility.
Heidrick & Struggles - Legal Services - Large
Heidrick & Struggles used Docusign CLM and Salesforce to speed up client contracting. The firm cut signature cycles by over... 85%. Automated workflows replaced manual document handling. Contracts now flow directly into Salesforce, enabling faster billing. The digital process improved client experience and increased revenue speed. Docusign CLM gave the team more flexibility and better contract visibility.
Go to Court Lawyers - Legal Services - Medium
Signeasy helped Go to Court Lawyers speed up client onboarding. Lawyers now use iPads with Signeasy to sign documents during... consultations. The team loads key forms as templates, making paperwork fast and easy. The accounts team processes billables quicker. Lawyers save time and avoid carrying paper. Signeasy is used daily for about 200 consults each week.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
Zolvit - Legal Services - Medium
Akamai cloud computing helped Zolvit cut cloud costs by 50%. Zolvit, a legal services platform in India, struggled with unpredictable... cloud expenses and slow application response times. Akamai provided predictable pricing, high-throughput compute instances, and 24/7 support. Zolvit now delivers sub-second response times and serves hundreds of thousands of businesses. The migration eliminated vendor lock-in and improved customer satisfaction.
Advokatfirmaet Haavind - Legal Services - Medium
Penneo helped Advokatfirmaet Haavind speed up document signing and improve client experience. Before, clients had to print, sign, and scan... papers, which took time. Now, Haavind uses Penneo to sign documents digitally and track progress in one dashboard. Over 50 users at Haavind use Penneo for contracts and client transactions. The platform makes ID checks and digital signatures safer and easier for everyone.
Ironclad (Legal Team) - Legal Services - Medium
Ironclad used its own Workflow Designer to build a legal intake process for its legal team. The new workflow centralized... all legal requests, replacing scattered emails and Slack messages. Requesters now fill out a simple form, and requests are routed automatically to the right legal team member. The process improved efficiency, reduced ad-hoc inquiries, and gave requesters visibility into their submissions. Ironclad Insights provided data on request types and turnaround times, helping the legal team show its value and plan resources.
CPN Legal - Legal Services - Small
RMail helps CPN Legal send secure financial data and reports to clients. The law firm uses RMail to encrypt sensitive... documents sent through Outlook. Peggy Gruenke, founder of CPN Legal, says they have used RMail for years. The solution ensures confidential information is protected. This supports legal compliance and client trust.
Swantrad - Legal Services - Small
Yousign's qualified electronic signature helps Swantrad modernize sworn translation in Europe. Swantrad faced slow, manual processes and risks of document... fraud. They integrated Yousign to ensure eIDAS compliance, secure digital signatures, and legal recognition across Europe. This reduced costs and delays, improved security, and made document management easier for translators. Swantrad now offers a simple, compliant platform for official translations.
CMS - Legal Services - Very Large
OneLogin helped CMS Legal Services create a single, secure entry point for global application access. The law firm faced challenges... with custom SSO apps, slow response times, and complex compliance needs across 17 member firms. OneLogin's flexible identity and access management platform allowed CMS to connect all firms without changing local infrastructure. The solution enabled secure access to apps like Office 365 and JIRA. Onboarding new member firms now takes as little as two hours, down from two weeks.
Legal Services Clients Speak: The Impact of deploying Collaboration and Productivity solutions
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Littler - Legal Services - Large
Littler, the world's largest global employment and labor law practice, needed a modern website to match its brand and global reach. Their old CMS... made content updates slow and navigation confusing. TAG redesigned the site and migrated it to Drupal, improving search, navigation, and content management. The new platform supports scalability and a better user experience. Littler now has a flexible, client-focused digital presence that highlights its expertise.
Solis Financial Forensics - Legal Services - Small
@RISK helps Solis Financial Forensics model economic damages for legal cases. David Solis uses the tool to analyze lost profits,... lost earnings, and value diminishment. He inputs variables like growth rates and discount rates to forecast outcomes. @RISK enables him to account for uncertainty by running simulations with probability distributions. This approach gives clients reliable insights for litigation and financial disputes.
An international law firm - Legal Services - Large
Vyapin’s SharePoint Farm Reporter helped a global law firm migrate from SharePoint 2007 to SharePoint 2013. The firm used the... tool to analyze document usage and identify key content for migration. Detailed reports made it easy to find and promote the most valuable documents. Attorneys saved time searching for information. The solution improved decision making and made the new SharePoint environment easier to use.
Winston Solicitors - Legal Services - Small
Winston Solicitors used Threads Intelligent Message Hub to capture and search phone calls. The firm recorded 4,736 calls and transcribed... 1,761 calls in one month. Threads improved efficiency by reducing time spent on manual note-taking and increased accuracy in client communications. Lawyers now have searchable transcripts and audio files, making it easier to review conversations. The solution also enhanced risk management with a reliable audit trail.
Hunsucker Goodstein Law Firm - Legal Services
Fusion Connect Hosted Voice helped Hunsucker Goodstein Law Firm cut phone costs by over 50%. The firm replaced its old... phone system and high-cost carrier with Fusion Connect’s high-speed internet and hosted voice at two offices. Staff now use over 50 features like Find Me/Follow Me and Visual Voicemail, supporting mobile work. The firm’s admin can manage users and features easily through an online portal. Fusion Connect’s support team provided strong help during migration and ongoing service.
Esquire Deposition Solutions - Legal Services
ContractWorks helped Esquire Deposition Solutions organize and access all contracts in days. The legal team and other departments now find... documents and key data instantly. The e-sign tool improved how they sign and track agreements. Esquire moved from manual, paper-heavy processes to a searchable contract repository. They now manage over 360 employee agreements and hundreds of contracts with immediate access. Implementation took less than one week.
Chicago law firm - Legal Services
eSoftTools Outlook OST Recovery tool helped a Chicago law firm recover over 10,000 sensitive legal emails from an orphaned OST file. The law firm... faced a crisis when a senior lawyer's system crashed, making important Outlook emails inaccessible. Manual recovery methods failed. The eSoftTools solution restored all data quickly and securely, protecting data integrity. The tool enabled the law firm to regain access to critical case evidence and client communications.
Legal Services Clients Speak: The Impact of deploying Project Management solutions
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Magna Legal Services - Legal Services - Medium
BigTime and Sage Intacct helped Magna Legal Services streamline billing and reporting. Magna switched from QuickBooks to Sage Intacct for... better integration with BigTime. The new setup automated invoicing and made customizing invoices easy. This saved time, reduced errors, and gave Magna a single view of their business. The integration also supported Magna’s mergers and acquisitions strategy with improved financial reporting.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a London law firm with 450+ staff, used monday. com to align every department with its three-year strategic...plan. The platform helped them manage objectives and key results, improving transparency and communication across teams. With monday.com, they quickly adapt to changing priorities, like cybersecurity needs, and streamline hiring for specialized roles. The firm plans to expand use for legal project management and billing, aiming for more automation and integration. Staff now see how their work connects to firm-wide goals, reducing resistance to change.
Languages Unlimited - Legal Services - Small
Languages Unlimited used Redbooth to manage their sales pipeline. The agency needed a project management tool to track business activities... and sales tasks. Redbooth helped them organize tasks by project and owner. The team found file integrations useful and liked the platform’s layout. Redbooth became their main tool for daily project management.
Smokeball - Legal Services - Medium
ClickUp helped Smokeball's marketing team cut project setup time from 5-6 hours to seconds. By moving from SharePoint, Excel, and... Word to ClickUp, they saved 15-30 minutes per task and automated 10-15 tasks weekly. The team now manages all marketing activities in one place, improving visibility and collaboration. ClickUp's resource management features made it easier to plan and track work across global teams. Smokeball reinvests saved time into company growth and enjoys peace of mind knowing nothing is forgotten.
Votre Avocat Virtuel - Legal Services - Small
Clustdoc helped Votre Avocat Virtuel double productivity by automating client onboarding and document collection. The law firm now operates fully... online, offering 24/7 access to legal services for expats and international clients. Clustdoc's platform replaced manual, repetitive tasks with a seamless digital workflow. Clients and partners use a secure portal to submit and track documents. The team saves time and delivers a better experience with fewer emails and faster case processing.
SimpleLegal - Legal Services - Small
SimpleLegal used Aha! to centralize product management. They replaced five tools with one. Teams now submit and track ideas in... one place. Integration with Jira and Zendesk keeps data current and connects support tickets to product ideas. Reports and presentations in Aha! improved transparency and team alignment. Product management is now mature and trusted across the company.
A visa and immigration agency - Legal Services
A visa and immigration agency struggled with managing large volumes of paper documents and relied on Excel for tracking. This led to... errors, slow processing, and compliance risks. They needed a better way to handle applications and data securely. XB Software built a custom CRM system for them. The new system automated data processing, improved tracking, and added strong security. Staff can now manage applications more easily and work faster.
Kalexius - Legal Services - Medium
Wrike helped Kalexius cut status meeting time by 50%. Kalexius used Wrike to solve problems with disjointed systems and poor... project visibility. Wrike's dashboard and table views gave Kalexius 360° visibility over all work. The legal services provider now manages projects and communications in one place. Kalexius improved control and efficiency for all operational departments.
Legal Services Clients Speak: The Impact of deploying Contract Management solutions
SmartAdvocate - Legal Services - Small
SmartAdvocate, a legal case management software, needed a partner to provide unlimited eSignatures for its clients. They chose Docubee to... streamline the signing process. Now, over half of existing customers and 90% of new customers use Docubee for eSignatures. This change made document signing much faster. Clients save time and can bring in more business, leading to higher revenue.
Heidrick & Struggles - Legal Services - Large
Heidrick & Struggles used Docusign CLM and Salesforce to speed up client contracting. The firm cut signature cycles by over... 85%. Automated workflows replaced manual document handling. Contracts now flow directly into Salesforce, enabling faster billing. The digital process improved client experience and increased revenue speed. Docusign CLM gave the team more flexibility and better contract visibility.
Delta Law Corporation - Legal Services - Small
Delta Law Corporation used Litera Draft Pro and Lito to improve legal drafting and document review. Manual proofreading and document... comparison slowed their team. With Litera Draft Pro, they automated proofreading and formatting, saving time on every agreement. Lito's AI features let them compare documents and extract deliverables quickly. The firm saw higher accuracy, better risk management, and happier staff. Adoption of these tools helped Delta Law focus on strategic legal work and stay competitive.
Troutman Pepper - Legal Services - Large
Relativity helped Troutman Pepper review 742,000 documents for a government subpoena. Using email threading, they eliminated 148,329 emails and 85,224... attachments from review. This reduced their reviewable data set by 34%. The process saved their client about $233,000. The setup took only a few hours and was easy to use.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
Ironclad (Legal Team) - Legal Services - Medium
Ironclad used its own Workflow Designer to build a legal intake process for its legal team. The new workflow centralized... all legal requests, replacing scattered emails and Slack messages. Requesters now fill out a simple form, and requests are routed automatically to the right legal team member. The process improved efficiency, reduced ad-hoc inquiries, and gave requesters visibility into their submissions. Ironclad Insights provided data on request types and turnaround times, helping the legal team show its value and plan resources.
Esquire Deposition Solutions - Legal Services
ContractWorks helped Esquire Deposition Solutions organize and access all contracts in days. The legal team and other departments now find... documents and key data instantly. The e-sign tool improved how they sign and track agreements. Esquire moved from manual, paper-heavy processes to a searchable contract repository. They now manage over 360 employee agreements and hundreds of contracts with immediate access. Implementation took less than one week.
Esquire Deposition Solutions - Legal Services
ContractWorks helped Esquire Deposition Solutions organize and access all contracts in days. The legal team and other departments now find... documents and key data instantly. The e-sign tool improved how they sign and track agreements. Esquire moved from manual, paper-heavy processes to a searchable contract repository. They now manage over 360 employee agreements and hundreds of contracts with immediate access. Implementation took less than one week.
Measuring Business Intelligence Success in Legal Services Deployments
Ward Hadaway - Legal Services - Medium
Ward Hadaway improved financial reporting by integrating Aderant with BigHand Business Intelligence. Lawyers now access up-to-date financial data every morning,... just 24 hours old. The automation lets fee earners make quick, informed decisions. The partnership between Aderant and BigHand ensures smooth integration and reliable results. This helps the firm move forward with better business insights.
A global law firm - Legal Services - Large
C3 Generative AI helped a global law firm cut contract analysis time by 80%. Attorneys used to spend up to... 15 hours on each contract. Now, AI-assisted reviews take less than 30 minutes. The solution improved extraction accuracy to 95% on structured data. The firm saw a 3X increase in margin per contract. C3 Generative AI also supports attorney training and collaboration.
PHD Law & Consulting - Legal Services - Small
Upmetrics helped PHD Law & Consulting cut business plan preparation time by 30%. The team used AI assistance and a... business plan builder to create more accurate and reliable plans. Financial accuracy improved by 25%. Client satisfaction increased by 20%. Real-time collaboration features made it easier for consultants and clients to work together. The firm now delivers faster, more professional business plans for its clients.
Poyner Spruill - Legal Services - Medium
Poyner Spruill used Nevron Chart for SharePoint to create 3D charts and gauges in their SharePoint dashboards. They needed a... way to track and review business development and non-billable activities by attorney and client. Nevron's solution let them visualize performance with stacked bar charts and interactive tooltips. Management could quickly see who was leading or falling behind. The project took about one week of a developer's time.
Gravidade Zero S.I. Lda - Legal Services - Small
Gravidade Zero S. I. Lda needed a flexible reporting tool for their multi-language law case management solution. After struggling to...find a suitable component, they discovered stimulsoft JS. Integration was fast, taking only hours to embed the JS Viewer and Designer into their web app. The standalone designer worked across Linux, Mac, and Windows. The team praised the ease of use and cross-platform compatibility.
Octopus Legacy - Legal Services - Medium
Geckoboard helped Octopus Legacy improve customer experience by showing live data from Aircall, HubSpot, and Front on office screens. The team reduced... missed calls and cut average answer times by making real-time metrics visible to everyone. Operations manager Hayden Gutteridge saved five hours a week on reporting. The dashboards encouraged accountability and quick action when calls queued. Octopus Legacy can now scale while keeping customer care high.
D.C. Bar - Legal Services - Large
Jedox helped the D. C. Bar replace inflexible reporting software. The finance team needed better access to detailed financial data...and easier consolidation. Jedox was chosen for its flexibility and ease of use. In less than six months, 45 users were able to budget and report online. The team now quickly analyzes revenue, expenses, and trends with improved accuracy.
Legal database software provider (protected by NDA) - Legal Services
DEV IT built a custom . NET platform for a Canadian legal database software provider. Manual legal research was slow...and hard to cross-check across jurisdictions. The new solution added intelligent search, tagging, and bookmarking. Users now find legal information faster and compare over 7,000 pages of case data. The platform supports multi-jurisdiction analysis and dynamic data validation. Legal professionals can make decisions quickly and with more confidence.
Measuring Marketing Automation Success in Legal Services Deployments
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
DM Injury Law (DiPasquale Moore) - Legal Services - Medium
DM Injury Law used emfluence Digital Marketing to boost legal lead generation. They faced high advertising costs and needed more... signed cases without raising spend. The solution used AI-powered lead targeting, enhanced conversions, and value-based bidding. Signed cases rose 42% year-over-year. Cost per click dropped 38%. Cost per signed case stayed nearly flat, up just 3%.
EvenUp - Legal Services - Medium
Sendoso helped EvenUp break through digital noise by using strategic gifting for account-based marketing and sales. EvenUp saw a 3X... growth in pipeline from direct mail campaigns in the first year. The team used Sendoso to send personalized gifts at key sales touchpoints, making outreach more memorable. Gifting became a measurable channel, tracked through Sendoso’s integrations. This approach opened doors for real conversations and stronger relationships with law firms.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a London law firm with 450+ staff, used monday. com to align every department with its three-year strategic...plan. The platform helped them manage objectives and key results, improving transparency and communication across teams. With monday.com, they quickly adapt to changing priorities, like cybersecurity needs, and streamline hiring for specialized roles. The firm plans to expand use for legal project management and billing, aiming for more automation and integration. Staff now see how their work connects to firm-wide goals, reducing resistance to change.
The Hull Firm LLC - Legal Services - Small
Flowlu helped The Hull Firm LLC, a child-centered law firm in Athens, Georgia, scale their business during the pandemic. Before Flowlu, the... firm struggled with multiple disconnected software tools and high costs. By switching to Flowlu, they unified CRM, project management, invoicing, and communication in one platform. This change reduced overhead, eliminated extra software and an employee position, and increased lead intake. The firm became more profitable and achieved better work-life balance for its team.
Spire Law - Legal Services - Small
Lob's Address Verification API and Print and Mail API helped Spire Law reduce return-to-sender mail to almost zero. Spire Law, a... Florida-based law firm, needed to scale direct mail for legal case updates and marketing. Manual processes and undeliverable mail caused wasted costs and poor customer experience. With Lob, Spire Law automated thousands of personalized letters and verified addresses, improving delivery accuracy and supporting business growth. The solution enabled seamless mail workflows and reduced wasted mail costs.
District Attorney’s Office, Waller County - Legal Services - Small
Document Logistix helped the District Attorney’s Office in Waller County automate legal document management. The new system generates compliance documents... automatically, saving staff hours of manual work. It tracks every document from upload to disposal, ensuring full compliance with the Michael Morton Act. Staff no longer count files by hand, and the risk of lost paperwork is gone. The office now works faster and with fewer errors.
J.M. Sells Law, Ltd. - Legal Services - Small
Postalytics, integrated with Zapier, helped J. M. Sells Law automate direct mail marketing for tax law services. The firm used...CRM data to send personalized letters and postcards triggered by IRS tax lien notices. This approach led to a 5% response rate and a 75% conversion rate. Personalized URLs and QR codes tracked client engagement. The solution enabled the law firm to predict client signings and stand out in a crowded legal market.
How Webinar and Conferencing is Delivering ROI for Legal Services Leaders
Jarvis Legal - Legal Services - Small
Jarvis Legal used Livestorm to run onboarding webinars for new customers. They achieved a 60% participation rate, which they attribute... to Livestorm's ease of use. The webinars are held weekly and last 20 to 30 minutes. These sessions help both new customers and prospects learn about Jarvis Legal's features. The team values the interactive format and plans to expand webinar topics in the future.
ArentFox Schiff - Legal Services - Large
ON24 helped ArentFox Schiff boost event registration and engagement for their annual HGPII Best Practices Forum. The firm switched to... ON24 after a poor experience with a previous vendor. ON24’s services team provided reliable, white-glove support and handled last-minute changes with ease. The platform made registration easier and gave actionable analytics to improve future events. ArentFox Schiff now trusts ON24 for both virtual and hybrid events, leading to higher confidence and a polished attendee experience.
Miller Law Firm - Legal Services - Small
Dialpad helped Miller Law Firm stay connected with clients and staff during the COVID-19 pandemic. The firm used Dialpad’s cloud-based... phone system to work from anywhere and keep communication clear, especially for elderly clients. Integration with Clio allowed automatic syncing of client records and call notes. Dialpad’s AI-powered transcription saved time by creating real-time call transcripts. The solution made it easy to manage calls, forward numbers, and access all communication tools from any device.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a top UK law firm, used RingCentral to replace seven separate communication platforms with one unified solution. The firm integrated... RingCentral with Microsoft Teams, making it easier for staff to work from anywhere. Employees now use a single number for phone and fax, improving convenience for both staff and clients. The new system also provides a resilient backup, ensuring business continuity. Howard Kennedy is now equipping meeting rooms with RingCentral Rooms for better collaboration.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a top UK law firm, used RingCentral to replace seven separate communication platforms with one unified solution. The firm integrated... RingCentral with Microsoft Teams, making it easier for staff to work from anywhere. Employees now use a single number for phone and fax, improving convenience for both staff and clients. The new system also provides a resilient backup, ensuring business continuity. Howard Kennedy is now equipping meeting rooms with RingCentral Rooms for better collaboration.
Murgitroyd - Legal Services - Medium
Murgitroyd, an intellectual property firm with 400 employees, faced complex telephony after multiple acquisitions. They unified communications by adopting Microsoft... Teams Phone and LoopUp’s cloud telephony via Operator Connect. LoopUp enabled seamless global PSTN connectivity, including in challenging regions like Nicaragua. The migration involved porting 1,300 numbers with minimal disruption. Now, Murgitroyd manages global telephony centrally, enjoys reliable call quality, and benefits from simple billing and strong security integration with Microsoft Entra ID.
Bennett, Bigelow & Leedom - Legal Services - Small
GoTo Meeting helped Bennett, Bigelow & Leedom, a law firm in Washington, keep working during the COVID-19 pandemic. They used GoTo... Meeting for hearings, talking to expert witnesses, and depositions. GoTo Central made remote work easier for the team. GoTo Room gave lawyers a safe office option for video calls when home was not comfortable. The firm stayed connected and kept serving clients with these tools.
Bennett, Bigelow & Leedom - Legal Services - Small
GoTo Meeting helped Bennett, Bigelow & Leedom, a law firm in Washington, keep working during the COVID-19 pandemic. They used GoTo... Meeting for hearings, talking to expert witnesses, and depositions. GoTo Central made remote work easier for the team. GoTo Room gave lawyers a safe office option for video calls when home was not comfortable. The firm stayed connected and kept serving clients with these tools.
How Sales Enablement is Delivering ROI for Legal Services Leaders
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Cole, Scott & Kissane (CSK) - Legal Services - Medium
3CLogic’s AI-powered voice solution integrated with ServiceNow ITSM helped Cole, Scott & Kissane (CSK) cut IT service wait times by 92%. CSK unified voice... and digital workflows, ending manual ticketing and fragmented systems. Automatic ticket creation and intelligent call routing improved technician efficiency. Supervisors gained unified reporting and better performance visibility. CSK now supports more employees without increasing costs or headcount.
Labaton - Legal Services - Medium
GetAccept helped Labaton automate electronic signatures for mass arbitration cases. Labaton saw a 10x increase in client claims processed and... a 40% rise in compliance numbers. The platform reduced document generation time by 50%. Labaton replaced manual, paper-based workflows with digital processes. API integration enabled a smooth transition and improved client experience.
Hall & Wilcox - Legal Services - Large
Hall & Wilcox used Ansarada to create over 90 secure data rooms in two years. The law firm needed strong... security and fast setup to protect client data and meet privacy laws. Ansarada’s platform offered multi factor authentication and easy customization. This helped Hall & Wilcox streamline deal processes and improve team collaboration. The firm could quickly offer clients a premium, secure solution for transactions.
Aziz & Kaye Business Law - Legal Services - Small
Aziz & Kaye Business Law used Sopro to boost lead generation and expand beyond word-of-mouth referrals. The firm wanted to... grow internationally but struggled to reach new audiences. Sopro helped them launch outbound campaigns targeting the US, Mexico, and Europe. The campaign achieved a 4.5–5% lead rate, over three times the industry benchmark. Aziz & Kaye gained brand awareness and built valuable connections with companies and law firms worldwide.
Miller Law Firm - Legal Services - Small
Dialpad helped Miller Law Firm stay connected with clients and staff during the COVID-19 pandemic. The firm used Dialpad’s cloud-based... phone system to work from anywhere and keep communication clear, especially for elderly clients. Integration with Clio allowed automatic syncing of client records and call notes. Dialpad’s AI-powered transcription saved time by creating real-time call transcripts. The solution made it easy to manage calls, forward numbers, and access all communication tools from any device.
Real Estate division of a leading European law firm - Legal Services - Large
Imprima Smart Index and Smart Summaries helped a leading European law firm's real estate division review over 60 commercial leases. The firm needed... to extract 1800+ data points and identify key issues fast. Imprima AI tools automated lease abstraction, saving 50% of the time and boosting reporting accuracy. The process cut 4 hours on structuring and 24 hours on reporting. The law firm delivered a reliable, client-ready report quickly and efficiently.
Athennian - Legal
Navattic helped Athennian, an entity management software, boost lead conversion. 22% of product tour registrants became marketing-qualified leads. Product tours... now drive 25% of Athennian's annual leads. The sales team uses Navattic to pre-qualify prospects, making sales calls more effective. Deal cycles are shorter and sales efficiency is higher. Navattic also supports customer enablement and marketing.
How Help Desk is Delivering ROI for Legal Services Leaders
Gordon Rees Scully Mansukhani, LLP - Legal Services - Large
Giva Service Management Suite helped Gordon Rees Scully Mansukhani, LLP boost support operations. The law firm saw an 80% increase... in capturing after-hours calls. Support management productivity rose by 70% with Giva's dashboard and real-time reports. The firm logged 50% more calls and met Service Level Agreements 60% more often. Technicians worked 30% faster using Giva KnowledgeManager.
Maria Jones Law Firm - Legal Services - Small
Smith. ai's AI receptionist helped Maria Jones Law Firm answer every client call. The firm saw fewer missed calls and...improved client satisfaction. Intake efficiency increased with instant call summaries and clear notes. Staff could focus on higher-value work instead of constant phone duty. The AI handled stressful calls with empathy, impressing both staff and clients. Growth accelerated without hiring more staff.
Iubenda - Legal Services - Small
Elevio helped Iubenda handle a 300% surge in GDPR-related support demand. The platform delivered 22,452 answers and achieved a 21%... ticket deflection rate. Users found answers faster and asked better questions using Elevio’s console. Integration with Freshchat let users contact support directly from the console. Analytics from Elevio improved Iubenda’s help documentation.
Dooley Noted - Legal Services - Small
Hiver helped Dooley Noted, a Texas-based law firm, cut email triage time by 75%. The firm replaced manual inbox management... with Hiver’s automated routing, tags, and notes. This change saved 20 hours per week and ensured every client message was addressed. The team now organizes emails faster and collaborates more easily. Accountability improved, and no messages go unanswered.
Stenograph L.L.C. - Legal Services - Medium
Helpjuice helped Stenograph L. L.C. modernize their call center with a cloud-based knowledge base. The old system was hard to...use and required local network access. With Helpjuice, Stenograph saw a 10% drop in call volume and talk time. Customers now find answers faster with a 91% successful search rate. The team saves time with easy article creation and instant support. Stenograph can now support customers 24/7 online.
Federal Public Defender Office Southern District of Ohio - Legal Services - Small
Deskpro helped the Federal Public Defender Office Southern District of Ohio move from Outlook to a ticketing system. The team used... Deskpro On-Premise to organize communications and prevent lost messages. Implementation was fast and easy. Ticket organization improved, making responses quicker and boosting client relationships. Supervisors gained better visibility into team performance and ticket progress.
Bennett, Bigelow & Leedom - Legal Services - Small
GoTo Meeting helped Bennett, Bigelow & Leedom, a law firm in Washington, keep working during the COVID-19 pandemic. They used GoTo... Meeting for hearings, talking to expert witnesses, and depositions. GoTo Central made remote work easier for the team. GoTo Room gave lawyers a safe office option for video calls when home was not comfortable. The firm stayed connected and kept serving clients with these tools.
Measuring Contact Center Software Success in Legal Services Deployments
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Cole, Scott & Kissane (CSK) - Legal Services - Medium
3CLogic’s AI-powered voice solution integrated with ServiceNow ITSM helped Cole, Scott & Kissane (CSK) cut IT service wait times by 92%. CSK unified voice... and digital workflows, ending manual ticketing and fragmented systems. Automatic ticket creation and intelligent call routing improved technician efficiency. Supervisors gained unified reporting and better performance visibility. CSK now supports more employees without increasing costs or headcount.
Miller Law Firm - Legal Services - Small
Dialpad helped Miller Law Firm stay connected with clients and staff during the COVID-19 pandemic. The firm used Dialpad’s cloud-based... phone system to work from anywhere and keep communication clear, especially for elderly clients. Integration with Clio allowed automatic syncing of client records and call notes. Dialpad’s AI-powered transcription saved time by creating real-time call transcripts. The solution made it easy to manage calls, forward numbers, and access all communication tools from any device.
Lien Enforcement, Inc. - Legal Services - Small
TCN helped Lien Enforcement, Inc. , a debt collection agency, improve contact center operations. Communication time dropped from up to...6 minutes to just 1 minute. Dialer campaign setup shrank from 2 hours to 15 minutes. Monthly data handling was cut by over 20 hours. Payments and customer satisfaction increased after switching to TCN’s platform.
Heard & Smith, LLP - Legal Services - Small
Convoso helped Heard & Smith, LLP increase outbound call volume by 20%. The law firm saw up to 8% more... new clients after switching from AWS Connect. Convoso automated lead prioritization and follow-ups, letting agents reach more prospects. Managers gained real-time visibility into agent activity and call cadences. The intake team could adjust processes instantly, removing IT bottlenecks and boosting efficiency.
QIFVLS (Queensland Indigenous Family Violence Legal Services) - Legal Services
Yeastar P-Series Cloud Edition helped QIFVLS improve call handling for their legal consultants. The system supports headset integration and works... with Microsoft Teams, so staff can answer calls hands-free and collaborate easily. QIFVLS no longer needs extra Teams Phone licenses, saving money. The admin dashboard gives real-time system status and makes user management simple. These changes help QIFVLS support their community more efficiently.
Legal Services examples of Driving Business Value with Event Management
Linklaters - Legal Services - Very Large
Eventogy helped Linklaters, a top global law firm, unify its event management. Before Eventogy, Linklaters used spreadsheets and manual processes,... causing inconsistent client experiences and data gaps. With Eventogy, the firm now manages all events in one platform, integrates with Salesforce, and ensures brand consistency. Digital check-in and real-time data improved security and compliance. Accessibility features make every event inclusive for all guests.
Rothkoff Law Group - Legal Services - Small
vFairs helped Rothkoff Law Group move from in person to hybrid elder care symposiums. The platform made it easy for... a small team to manage both virtual and onsite audiences. Rothkoff saw over 350 attendees and 120 unique booth visits at their event. The user-friendly interface and strong customer support simplified event setup. Vendors gained more brand exposure and networking opportunities. Templated event options saved time for the organizers.
Environmental Defense Center - Legal Services - Small
Click & Pledge helped the Environmental Defense Center manage donations and event payments in one system. Before, staff used several... platforms and spent hours on manual data entry. With Click & Pledge and Salesforce, they now process payments faster and capture donor data in real time. Staff saved 10% to 35% of their time, allowing them to focus more on donor relations and fundraising. The new system made year-end reporting and donor communication easier.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a top UK law firm, used RingCentral to replace seven separate communication platforms with one unified solution. The firm integrated... RingCentral with Microsoft Teams, making it easier for staff to work from anywhere. Employees now use a single number for phone and fax, improving convenience for both staff and clients. The new system also provides a resilient backup, ensuring business continuity. Howard Kennedy is now equipping meeting rooms with RingCentral Rooms for better collaboration.
LargeLegal Association - Legal Services - Very Large
SpotMe helped LargeLegal Association run a virtual legal conference for over 400 participants. The platform made it easy for attendees... to find information and join live streams. A prize store increased sponsor visibility and engagement. Attendees sent 1,400 messages and asked over 500 questions. Each participant interacted more than 20 times per visit. The event set a new standard for legal conferences.
International Legal Technology Association (ILTA) - Legal Services - Small
PersonifyGO helped the International Legal Technology Association (ILTA) improve its member engagement. ILTA joined the pilot program for PersonifyGO, giving... feedback and helping shape the product. The new browser-based interface made it easier for ILTA to connect with its members. ILTA had a unique chance to suggest improvements during development. This partnership led to a better experience for ILTA and its community.
Legal Services Clients Speak: The Impact of deploying Data Management Platform solutions
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Tarrant County Bar Association - Legal Services - Small
Tresorit helped Tarrant County Bar Association protect sensitive client data for pro bono legal services. The association faced rising cyber... threats and needed a secure way to share documents with over 100 remote attorneys. Tresorit's encrypted cloud storage replaced slow, insecure fax and mail, making collaboration faster and safer. Admin controls let them manage access and reduce risk of data breaches. Adoption was smooth, even for less tech-savvy lawyers.
Patterson & Associates - Legal Services - Medium
Ademero's AI research platform helped Patterson & Associates cut legal research time by 65%. Attorneys now spend more time on... client work, leading to an 18% increase in billable hours. The firm gained $420,000 in extra revenue and improved document accuracy to 99.5%. Client satisfaction rose by 31% as turnaround times dropped from up to 7 days to just 2-3 days. Automated contract assembly and citation management further boosted productivity and quality.
Perkins Coie - Legal Services - Large
Perkins Coie faced issues with fragmented records storage, poor service, and confusing billing from multiple vendors. Access listened to their... needs and provided a tailored invoicing system, consolidating 152,000 boxes across seven locations. The transition gave Perkins Coie full visibility and control over their offsite inventory. Complaints from local offices stopped, and billing became clear and consistent. The move was smooth, thanks to Access’s organized project team.
Perkins Coie - Legal Services - Large
Perkins Coie faced issues with fragmented records storage, poor service, and confusing billing from multiple vendors. Access listened to their... needs and provided a tailored invoicing system, consolidating 152,000 boxes across seven locations. The transition gave Perkins Coie full visibility and control over their offsite inventory. Complaints from local offices stopped, and billing became clear and consistent. The move was smooth, thanks to Access’s organized project team.
Dr. Barrington Michael Guyer - Legal Services - Small
Nimbus Note helped Dr. Barrington Michael Guyer manage a complex estate and family business. He switched from Evernote after losing... key features. With Nimbus Note, he can now find any of his 600 documents instantly. He quickly responds to requests from tax authorities and banks. Nimbus Note acts as his digital filing cabinet, making legal work easy and fast.
How Mobile Marketing is Delivering ROI for Legal Services Leaders
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a top UK law firm, used RingCentral to replace seven separate communication platforms with one unified solution. The firm integrated... RingCentral with Microsoft Teams, making it easier for staff to work from anywhere. Employees now use a single number for phone and fax, improving convenience for both staff and clients. The new system also provides a resilient backup, ensuring business continuity. Howard Kennedy is now equipping meeting rooms with RingCentral Rooms for better collaboration.
Snijder Incasso - Legal Services - Small
Snijder Incasso used Betty Blocks to build a no-code self-service portal in just 4 weeks. The portal lets customers view... balances, make payments, and contact support online. This digital solution replaced manual processes and met urgent client demands for online payment options. Snijder integrated the portal with their Eurodossier system for secure, real-time data. The new portal improved customer satisfaction and helped Snijder win new clients in a traditional industry.
James Crawford Law - Legal Services - Small
James Crawford Law used Sakari to automate SMS campaigns and sync with HubSpot CRM. Before Sakari, the firm struggled with... manual texting, high costs, and missed lead notifications. With Sakari, they set up automated drip campaigns, improved follow-up speed, and reduced manual work. The firm increased monthly close rates by 92% and cut SMS costs in half. Even non-technical staff now use SMS for urgent legal notices.
A People’s Choice Law - Legal Services - Small
A People’s Choice Law used Logiforms to automate legal document and contract assembly. The firm’s staff spent hours daily on... manual contract preparation and client intake paperwork. Logiforms dynamic PDF generation and conditional logic streamlined these tasks. The solution improved efficiency by 60%. Staff now spend less time on paperwork and more on client service.
Measuring Knowledge Management Success in Legal Services Deployments
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
MLA Global - Legal Services - Medium
Bloomfire helped MLA Global, a legal executive search firm, solve major knowledge management problems. Before Bloomfire, staff struggled to find... documents and wasted time searching across emails, PDFs, and SharePoint. After implementing Bloomfire, one business line saw faster information retrieval and a shift to self-service access. Employees now use Bloomfire’s AI search to find accurate, up-to-date data. The platform improved productivity and made knowledge managers more credible. MLA Global continues to expand Bloomfire’s benefits across more teams.
Connecticut Trial Firm - Legal Services - Small
Connecticut Trial Firm used Tettra to solve knowledge silos and improve documentation. The law firm needed a better way to... share processes and train new hires. Tettra helped them organize information and make it accessible to everyone. The team uses Tettra with Slack to keep knowledge at their fingertips. This approach saves time and lets them focus on client service. Their culture now values documentation and efficiency.
A large non-profit law firm in California - Legal Services - Medium
Beyond Key built a SharePoint-based system for a large non-profit law firm in California. The firm struggled with manual attorney... and case allocation, slow workflows, and paperwork. The new solution automated attorney matching, case assignment, and notifications. It integrated with their SQL server for real-time case data. The system improved efficiency, reduced errors, and cut case allocation time. Daily summary reports and secure document sharing made case management easier.
Interlaw - Legal Services
Calls9 helped Interlaw build custom digital solutions. These tools make it easy for clients to connect with expert lawyers worldwide.... The solutions also help Interlaw market their services better. Collaboration across the firm improved. The digital platform is scalable and fits Interlaw’s needs.
Legal Services examples of Driving Business Value with Customer Feedback Management
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Keoghs - Legal Services - Large
Keoghs used Davies' forensic engineering and legal solutions to challenge a grossly exaggerated credit hire claim. The claimant's engineer declared... a vehicle a total loss, but Keoghs' team found only minor cosmetic damage, estimating repairs at £1,500. Their investigation revealed the vehicle was still in use and the claimant's evidence was unreliable. The court accepted Keoghs' findings, awarding only £1,500 in repairs and limiting total recovery to less than £5,000, down from a claim of over £150,000.
Lewis Roca - Legal Services - Large
Lewis Roca used ClearlyRated's NPS survey platform to measure and improve client satisfaction. The law firm wanted to support its... "Experience Amplified" client service model with actionable feedback. ClearlyRated enabled Lewis Roca to identify client issues quickly and respond in real time. The first survey helped recover an at-risk client and led to new business opportunities. Attorneys gained insights to strengthen client relationships and drive better service outcomes.
Heninger Garrison Davis, LLC - Legal Services - Medium
AskNicely helped Heninger Garrison Davis, LLC, a personal injury law firm, automate client feedback collection. Before AskNicely, feedback was manual... and inconsistent, limiting Google reviews and real-time insights. With AskNicely, they automated NPS surveys and review requests, syncing with Filevine data. In one year, Google reviews grew from 665 to nearly 900. Attorneys now have clear data on client satisfaction, improving internal systems and client experience.
A law firm representing a group of employees in a PAGA case - Legal Services
iBridge Solutions helped a law firm manage a PAGA case involving wage and hour violations. The law firm used iBridge's... technology to access employee timesheets, payroll, and communication records. They sought informed consent from employees and explained how data would be used. The firm used encryption, access controls, and regular audits to protect data. They anonymized employee data to protect privacy. The law firm built a strong case while maintaining high ethical standards and employee trust.
Alyson Luftig - Legal Services - Small
BlockSurvey helped Alyson Luftig, a legal advocate, collect sensitive mental health data securely. She switched from Typeform to BlockSurvey for... its end-to-end encryption and privacy features. After three months, her survey completion rate rose from 13% to 46%. Alyson no longer worries about data security or privacy. BlockSurvey is affordable and easy to use for mental health research.
Legal Services Clients Speak: The Impact of deploying Learning Management System solutions
Koffee Klatch - Legal Services - Small
AccessAlly helped Koffee Klatch deliver legal documents and training videos to digital businesses. Before AccessAlly, Annabel Kaye used ActiveCampaign emails,... which were unreliable and hard to manage. With AccessAlly, she moved onboarding videos and downloadable products into one platform. She liked that she could add features over time and integrate with forums. Annabel values AccessAlly’s reliability and recommends it for membership sites and course creators.
The Law Society - Legal Services - Large
Totara LMS helped the Law Society modernize its learning system for over 155,000 legal professionals. The old system was fragmented... and outdated. With Think Learning, they built a user-friendly platform that combines accredited training, CPD, and e-commerce. The new platform uses micro-credentials, AI avatars, and digital badges. WooCommerce integration supports flexible pricing and bulk purchases. The Law Society saw strong growth in CPD content and revenue.
Burges Salmon - Legal Services - Large
Docebo helped Burges Salmon, a UK law firm, improve compliance training completion by 31%. The firm needed a flexible learning... platform for remote and mobile access. Docebo enabled personalized dashboards and on-demand learning for different roles. Instructor led training attendance increased by 85%. The Digital Academy on Docebo drove high engagement and digital badge achievements.
Littler Mendelson, P.C. - Legal Services - Large
BeaconLive powered Littler Mendelson's 2021 Executive Employer Conference for over 15,000 virtual attendees. Littler needed a secure, white-labeled platform with... automated CLE credits and custom registration. BeaconLive delivered a multi-day, multi-track event with 135 speakers, live and on-demand sessions, and personalized accreditation. The solution included branded pages, breakout networking, and seamless content management. Littler achieved a high-impact, engaging virtual event with advanced tracking and mobile access.
International Legal Technology Association (ILTA) - Legal Services - Small
PersonifyGO helped the International Legal Technology Association (ILTA) improve its member engagement. ILTA joined the pilot program for PersonifyGO, giving... feedback and helping shape the product. The new browser-based interface made it easier for ILTA to connect with its members. ILTA had a unique chance to suggest improvements during development. This partnership led to a better experience for ILTA and its community.
Legal Services Clients Speak: The Impact of deploying Digital Analytics solutions
Spellbook - Legal Services - Medium
Replit helped Spellbook build an AI copilot for contract review in just two weeks. The founder used Replit to quickly... create a prototype, skipping weeks of setup. Spellbook launched before ChatGPT, gaining a first-mover advantage. In three months, they had 30,000+ waitlist signups and 3,000+ customers. The company grew 17x in two years and raised significant funding. Replit enabled rapid innovation and market leadership in legal AI tools.
Large Law Firm - Legal Services - Large
Hitachi VSP 5600 and VSP One Block arrays helped a large US law firm support over 1,000 attorneys with always-on data access. The firm upgraded... its storage to boost performance, reliability, and capacity. They achieved a 6.5:1 data reduction ratio, saving space and costs. Hitachi’s TrueCopy technology ensured 100% data availability. The law firm reduced power and cooling expenses while gaining room for future growth.
ICTRecht - Legal Services - Small
ICTRecht switched from Google Analytics to Piwik PRO to address privacy and GDPR compliance concerns. The legal services firm valued... Piwik PRO’s EU data hosting, customizable tracking, and integrated Consent Manager. With help from Piwik PRO’s team, ICTRecht migrated analytics and integrated tools like HubSpot and HotJar. The new dashboards gave them better insights into user behavior and campaign performance. These analytics now guide website redesigns and ongoing marketing improvements.
Zolvit - Legal Services - Medium
Akamai cloud computing helped Zolvit cut cloud costs by 50%. Zolvit, a legal services platform in India, struggled with unpredictable... cloud expenses and slow application response times. Akamai provided predictable pricing, high-throughput compute instances, and 24/7 support. Zolvit now delivers sub-second response times and serves hundreds of thousands of businesses. The migration eliminated vendor lock-in and improved customer satisfaction.
A regional law firm - Legal Services - Small
A regional law firm used Digital Remedy's performance CTV platform to boost lead generation. The firm targeted adults 25-54 in... two markets with OTT campaigns. Real-time optimizations and data-driven targeting helped maximize results. The campaigns generated 324 leads and 2,500 page visits. Attribution insights allowed the firm to shift budget to the best-performing variables.
How Lead Generation is Delivering ROI for Legal Services Leaders
4LegalLeads.com - Legal Services - Small
ActiveProspect helped 4LegalLeads. com cut 84% of unwanted or aged leads. The platform blocked fake activity and improved lead quality....4LegalLeads.com used real-time monitoring to remove 10% of low-performing publishers. Conversion rates and ROI increased. The company scaled its publisher network with confidence and transparency.
4LegalLeads.com - Legal Services - Small
ActiveProspect helped 4LegalLeads. com cut 84% of unwanted or aged leads. The platform blocked fake activity and improved lead quality....4LegalLeads.com used real-time monitoring to remove 10% of low-performing publishers. Conversion rates and ROI increased. The company scaled its publisher network with confidence and transparency.
Tetzel Law - Legal Services - Small
Juvo Leads ran a 3-month A/B test for Tetzel Law, comparing its chat solution to Apex Chat. Juvo Leads delivered... 41.38% more good leads and 35% more signed clients. Phone leads increased by 75% with Juvo Leads, while Apex Chat reduced phone leads by 75%. The test showed Juvo Leads chat helped Tetzel Law get more qualified leads and new clients, especially from mobile visitors.
Morris & Kamlay - Legal Services - Small
CIENCE used multichannel outbound strategies for Morris & Kamlay. The law firm wanted better sales development. CIENCE provided targeted outreach... and sales playbooks. Morris & Kamlay saw strong results from these efforts. The firm improved its lead generation and client engagement. This helped them grow their business in legal services.
Top Stories in Legal Services about adoption of Proposal Management software
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Law Squared - Legal Services - Small
Law Squared used Qwilr to transform their proposal process. They replaced manual document creation with automated, web-based proposals. This change... cut proposal turnaround time and removed design and admin work. Qwilr's Salesforce integration let them activate new clients automatically. Clients and staff praised the modern, interactive experience. Law Squared now sends 10-15 Qwilr proposals weekly, boosting efficiency and brand impact.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
A large global Am Law 100 law firm - Legal Services - Very Large
QorusDocs proposal management software helped a large global Am Law 100 law firm automate and speed up its pitch process. The firm faced... slow, manual proposal creation and content management. QorusDocs integrated with their CRM, creating a central content hub and streamlining collaboration. The pitch team saw a 70% adoption rate, improved productivity, and better proposal quality. The law firm now tracks business value and proposal outcomes with detailed reporting.
How Sales Intelligence is Delivering ROI for Legal Services Leaders
Docfield - Legal Services - Medium
Cognism helped Docfield, a contract lifecycle management platform, boost connect rates by 20%. Docfield used Cognism’s European data to save... 15% in SDR manual work and align sales and marketing on targeting. The platform enabled Docfield to build precise lists, enrich contacts, and multithread in enterprise deals. Docfield saw a 15% increase in pipeline and closed one of its largest deals using Cognism’s contact depth. The onboarding was quick, and the team reported higher morale and better CRM hygiene.
Berggren - Legal Services - Small
Berggren used Vainu to monitor buying signals from 4,000 customers. Vainu's AI and real-time company data helped Berggren know exactly... when to reach out to clients. This led to an 80% better closing hit rate and a 20-point increase in Net Promoter Score. Berggren stopped cold calling and now contacts only 20 prospects to close 10 deals. Vainu's integration with HubSpot CRM keeps customer data updated and improves customer service.
A mid-sized US legal firm - Legal Services - Medium
Clodura. AI helped a mid-sized US legal firm cut sales cycles by 35%. The firm used Clodura.AI’s Org Charts and...Decision-Maker Insights to improve outreach. Outreach effectiveness doubled with the platform. The legal team found more decision-makers faster. Sales processes became more efficient and results improved.
A leading global provider of legal and public-records related information - Legal Services
Mobius built an online content management system for a top legal and public-records information provider. The company needed to automate... and manage legal content across platforms. Mobius created a web-based solution using Java, MarkLogic, and other tools, integrating legacy systems and automating content conversion. The new system improved operational efficiency and editor productivity. Content is now delivered in multiple formats like XML, PDF, and HTML. The solution supports scalability and better interoperability with publishing tools.
Legal Services Success stories in Driving ROI and Results using Email Marketing solutions
Willful - Legal Services - Small
Mailchimp automation helped Willful boost conversion rates by 18x for automated emails. Willful used segmentation, automation flows, and API integration... to send personalized, timely messages. This approach led to a 1.7x increase in open rates and 40% of Mailchimp-driven revenue coming from automated campaigns. Willful made estate planning easier and increased customer engagement with targeted communications.
Willful - Legal Services - Small
Mailchimp automation helped Willful boost conversion rates by 18x for automated emails. Willful used segmentation, automation flows, and API integration... to send personalized, timely messages. This approach led to a 1.7x increase in open rates and 40% of Mailchimp-driven revenue coming from automated campaigns. Willful made estate planning easier and increased customer engagement with targeted communications.
Maggs McDermott & DiCicco - Legal Services - Small
LocaliQ helped Maggs McDermott & DiCicco law firm grow with a digital marketing strategy. They used SEO, search ads, and... targeted email marketing to reach new clients. Search ads delivered 37,000 impressions and 3,400 clicks in 90 days, with a 51% higher CTR than average. 60% of new leads came from SEO. 80% of calls were from unique numbers, showing strong reach to new clients.
GA Solicitors - Legal Services
Zivver helps GA Solicitors protect client data with easy-to-use email encryption. The firm needed a secure solution that integrates with... Mattersphere and is simple for users. Zivver lets solicitors send encrypted emails with flexible two-factor authentication. Clients do not need to create accounts to access secure messages. The solution supports compliance and prevents data loss with user-friendly tools. GA Solicitors improved security and user experience for both staff and clients.
Measuring Data Security Success in Legal Services Deployments
San Francisco Public Defender's Office - Legal Services - Large
NAKIVO Backup & Replication helped the San Francisco Public Defender's Office cut VM backup costs by three times. The office struggled... with unreliable backups and complex maintenance before switching. NAKIVO offered easy setup, reliable backups, and strong technical support. The solution simplified daily tasks and improved backup success. The office now spends less time and money on data protection.
Miles & Stockbridge - Legal Services - Small
Miles & Stockbridge used Netwrix Auditor to monitor IT changes and ensure system uptime. The law firm needed to reduce... risk and simplify IT infrastructure monitoring. Netwrix Auditor gave them a single view of all IT activity, helping them spot and fix issues quickly. The IT team now saves one day per week on monitoring tasks. This improved business continuity and user experience for the firm.
Borden Ladner Gervais LLP - Legal Services - Large
Borden Ladner Gervais LLP used iManage Closing Folders to speed up digital closings. Over 100 lawyers and staff transitioned to... the platform, handling 200 active deals and producing 100 closing books each month. The solution made it easy to generate signature packages and deliver closing books in minutes. Clients gained direct visibility into deal progress. The firm improved reporting and deal transparency for its legal teams.
MinterEllisonRuddWatts - Legal
Netskope helped MinterEllisonRuddWatts improve security and performance for its hybrid workforce. The law firm needed a solution to protect data... and support remote work. Netskope provided tools to secure cloud access and boost network speed. The result was a safer and faster experience for employees working from different locations.
Legal Services Clients Speak: The Impact of deploying Live Chat solutions
Pradel Avocat - Legal Services - Small
Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and... use, with strong support from the Crisp team. GDPR-compliant EU-based servers ensured data security for confidential legal work. Crisp enabled the firm to resolve client issues quickly, turning frustration into satisfaction. The tool became essential for daily operations, helping the firm stay efficient and client-focused.
Unnamed law firm - Legal Services - Small
Client Chat Live helped a law firm sign 30 new cases in 90 days. The firm used live chat to... capture leads from website visitors. This approach brought in over $350,000 in anticipated fees. The law firm relied on live phone transfers, text to chat, and CRM integration. Without Client Chat Live, the firm could have missed these valuable cases.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Measuring Security Success in Legal Services Deployments
A law firm based in the Western United States - Legal Services - Small
ClearNetwork's Managed SIEM solution could have prevented a major cyber breach at a leading law firm in the Western United States. Attackers exploited a... vulnerability in the firm's exposed Exchange Server, gaining access to confidential case files and compromising up to 1,500 cases. The breach forced the firm to drop a high-profile case and notify all past clients. Without a SIEM platform, suspicious activities went undetected for months. The case highlights the need for proactive cybersecurity monitoring and log management in legal services.
National Law Firm - Legal Services - Medium
Secret Server by Delinea helped a national law firm secure privileged account credentials. The firm replaced plain text passwords and... manual tracking with an encrypted vault. Secret Server enabled secure, consistent access and automated password management. The IT team saved time and improved audit readiness. Clients gained confidence in the firm's data security and audit trails. The law firm now meets cyber insurance and client audit requirements more easily.
Clio - Legal Services - Medium
Clio uses Stripe to improve payment experiences for law firms. The company wanted to help lawyers move from billable hours... to outcome-based pricing. Stripe's integrated payments make transactions easy and transparent. This lets lawyers focus on their clients, not on billing. Clio aims to extend legal services to more people by making payments simple and efficient.
Measuring Community Management Success in Legal Services Deployments
International Legal Technology Association (ILTA) - Legal Services - Small
PersonifyGO helped the International Legal Technology Association (ILTA) improve its member engagement. ILTA joined the pilot program for PersonifyGO, giving... feedback and helping shape the product. The new browser-based interface made it easier for ILTA to connect with its members. ILTA had a unique chance to suggest improvements during development. This partnership led to a better experience for ILTA and its community.
International Legal Technology Association (ILTA) - Legal Services - Small
PersonifyGO helped the International Legal Technology Association (ILTA) improve its member engagement. ILTA joined the pilot program for PersonifyGO, giving... feedback and helping shape the product. The new browser-based interface made it easier for ILTA to connect with its members. ILTA had a unique chance to suggest improvements during development. This partnership led to a better experience for ILTA and its community.
International Legal Technology Association (ILTA) - Legal Services - Small
PersonifyGO helped the International Legal Technology Association (ILTA) improve its member engagement. ILTA joined the pilot program for PersonifyGO, giving... feedback and helping shape the product. The new browser-based interface made it easier for ILTA to connect with its members. ILTA had a unique chance to suggest improvements during development. This partnership led to a better experience for ILTA and its community.
Measuring E-Commerce Software Success in Legal Services Deployments
A leading labor law firm - Legal Services - Large
Billtrust Digital Lockbox helped a leading labor law firm automate over $80 million in virtual card payments. The firm faced... six-figure PCI compliance fines and manual payment processing risks. Billtrust streamlined invoice delivery and automated credit card capture, ensuring PCI compliance. The law firm saved more than $1 million in card interchange fees and reallocated one full-time employee. Clients now enjoy secure, fast online payments and improved collections efficiency.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
The Legal Rooms - Legal Services
Yo! Coach helped The Legal Rooms build an online legal consultation platform. The founder wanted to connect clients with legal...consultants easily and affordably. FATbit customized Yo!Coach to add features like lawyer registration, request for quote, and appointment booking. The platform now lets users book sessions, join webinars, and request document reviews. The Legal Rooms offers affordable and accurate legal advice through its new digital platform.
Legal Services Success stories in Driving ROI and Results using Payment Gateways solutions
Clio - Legal Services - Medium
Clio uses Stripe to improve payment experiences for law firms. The company wanted to help lawyers move from billable hours... to outcome-based pricing. Stripe's integrated payments make transactions easy and transparent. This lets lawyers focus on their clients, not on billing. Clio aims to extend legal services to more people by making payments simple and efficient.
Clio - Legal Services - Medium
Clio uses Stripe to improve payment experiences for law firms. The company wanted to help lawyers move from billable hours... to outcome-based pricing. Stripe's integrated payments make transactions easy and transparent. This lets lawyers focus on their clients, not on billing. Clio aims to extend legal services to more people by making payments simple and efficient.
HARMONIE FORMALITES - Legal Services - Small
PayFacile helps HARMONIE FORMALITES accept online payments easily. The platform is very user-friendly and secure. Even people with little tech... knowledge can use it. Payments are fast and simple for clients. This makes business easier for HARMONIE FORMALITES. The team values the reliability and ease of PayFacile.
How Print Software and Services is Delivering ROI for Legal Services Leaders
Downtown LA Law Group - Legal Services - Medium
Downtown LA Law Group used Taradel's Every Door Direct Mail® to reach residents affected by the Chiquita Canyon landfill crisis. The law firm... sent 15,456 targeted postcards to four Los Angeles communities. This campaign helped them stand out from other law firms and build trust. As a result, they gained 30 new leads and 15 new clients. The direct mail strategy increased brand awareness and client acquisition for the firm.
Delta Law Corporation - Legal Services - Small
Delta Law Corporation used Litera Draft Pro and Lito to improve legal drafting and document review. Manual proofreading and document... comparison slowed their team. With Litera Draft Pro, they automated proofreading and formatting, saving time on every agreement. Lito's AI features let them compare documents and extract deliverables quickly. The firm saw higher accuracy, better risk management, and happier staff. Adoption of these tools helped Delta Law focus on strategic legal work and stay competitive.
Heuking - Legal Services
Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
Legal Services Success stories in Driving ROI and Results using Conversation Intelligence solutions
Ironclad - Legal Services - Medium
Ironclad used the Gong Revenue AI Platform to improve sales win rates by 21%. They needed better deal visibility, accurate... forecasting, and smoother customer handoffs. Gong gave them real-time insights, helping teams spot at-risk deals and support new product launches. Forecasts became more accurate and customer retention improved. Team handoffs are now seamless, and customer engagement is stronger as Ironclad grows.
Jeffcoat Injury & Car Accident Lawyers - Legal Services - Small
Abstrakt helped Jeffcoat Injury & Car Accident Lawyers boost signed on first call cases by 27%. The firm struggled with... converting callers, training new hires, and lacked real-time support. Abstrakt provided real-time agent assist, live coaching, and automated call audits. In six months, conversions rose by 9% and 100% of calls were audited. The platform improved training, consistency, and client communication.
TopDog Law - Legal Services
MeetRecord helped TopDog Law improve sales team performance. The firm used MeetRecord for real-time feedback and continuous coaching. Managers gave... instant feedback using AI insights. This led to a 20% increase in conversion rates. Response to performance issues became twice as fast. Feedback turnaround time dropped by 75%.
Legal Services Clients Speak: The Impact of deploying Content Marketing solutions
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Devonshires - Legal Services - Medium
Devonshires, a leading UK law firm, used Foleon to speed up content creation and improve collaboration. Before Foleon, they relied... on slow, single-user tools like InDesign and PDFs. This made it hard to update content and slowed their response to legal changes. With Foleon, multiple team members can work together on documents at once. The firm produced over 500 Foleon Docs and reached 30,000 unique visitors. Foleon helped Devonshires deliver timely, accurate, and visually appealing content, supporting both marketing and sales.
A top US legal association - Legal Services - Large
Kitaboo helped a top US legal association increase member engagement by 75%. The association faced stagnant engagement, slow content workflows,... and piracy risks. Kitaboo hosted interactive eBooks and improved the user experience. The solution cut content conversion time by 90%. DRM protection stopped unauthorized sharing and piracy.
Legal Services examples of Driving Business Value with Marketing Data Intelligence
TMI Associates - Legal Services
SHANON MARKETING PLATFORM helped TMI総合法律事務所 run expert-led seminars more efficiently. Before using SMP, they managed seminar signups and communications manually,... which was hard during popular events. With SMP, they automated customer emails, attendee management, and survey collection. This made it easier to handle both in-person and on-demand seminars. Staff saved time by moving from paper to online surveys. Now, they plan to use SMP for automated attendance tracking and better follow-up after seminars.
Harper Macleod - Legal Services - Large
Beauhurst helped Harper Macleod, a leading Scottish law firm, save thousands of pounds in a few months. The platform cut... research time for client meetings and improved compliance with faster due diligence and AML checks. Harper Macleod used Beauhurst to target clients by sector and region, boosting business development. The firm now engages strategically with over 100 key local companies and builds stronger client relationships with data-driven insights.
Leading Law Firm (Texas) - Legal Services
TargetNXT helped a leading Texas law firm fix poor data management and low-quality leads. The firm struggled with outdated data... and weak marketing outreach. TargetNXT cleansed and segmented their data, introduced lead scoring, and provided high net worth prospect data. Campaign engagement rose by 39%. Click-through rate reached 21%. Four high-net-worth prospects showed interest in the firm's impact investing suite.
Legal Services Clients Speak: The Impact of deploying CPQ solutions
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
Legal Services examples of Driving Business Value with Talent Management
A mid-sized immigration law firm - Legal Services - Medium
INSZoom helped a mid-sized immigration law firm improve business intelligence. The firm used the platform to build stronger client relationships... and increase renewals. INSZoom prevented deadline mishaps and made integration easy. The law firm gained new ways to manage business needs. They used metrics to measure their success.
AKD - Legal Services - Large
AKD, a leading law firm in the Benelux, used the Appical onboarding platform to improve new employee integration across three countries. By revamping their... onboarding program and fully utilizing the app, AKD reduced practical questions from new hires and eased first-day nerves. The app provides clear information for the first three months, including training, office details, and interactive features. Monthly introduction days and ongoing feedback ensure new employees feel welcome and informed. AKD now sees higher engagement and smoother onboarding for its 180 annual hires.
How Employee Monitoring is Delivering ROI for Legal Services Leaders
Sessions & Kimball LLP - Legal Services - Small
BrowseReporter helped Sessions & Kimball LLP monitor employee productivity during remote work. The law firm needed a simple way to... track internet use and enforce web policies. Previous tools were hard to use and lacked needed details. With BrowseReporter, they could see exactly what sites employees visited and how long they stayed. enPowerManager let them restart computers remotely, keeping remote staff productive after power outages. These tools ensured business continuity and high service standards for their clients.
Sessions & Kimball LLP - Legal Services - Small
BrowseReporter helped Sessions & Kimball LLP monitor employee productivity during remote work. The law firm needed a simple way to... track internet use and enforce web policies. Previous tools were hard to use and lacked needed details. With BrowseReporter, they could see exactly what sites employees visited and how long they stayed. enPowerManager let them restart computers remotely, keeping remote staff productive after power outages. These tools ensured business continuity and high service standards for their clients.
Legal Services Clients Speak: The Impact of deploying Endpoint Security solutions
William Fry - Legal Services - Large
Red Sift helped William Fry, a leading Irish law firm, achieve a 99% DMARC pass rate across 220,000 emails in 90 days. The firm reduced... SPF lookups from 38 to 10 using Dynamic SPF and now monitors over 100 third-party certificates. Red Sift's integrated platform gave William Fry full visibility into email, brand, and public-facing assets. The IT team can now detect misconfigurations and expiring certificates quickly, improving security and business continuity. Red Sift became a trusted partner, supporting William Fry’s proactive cyber risk management.
William Fry - Legal Services - Large
Red Sift helped William Fry, a leading Irish law firm, achieve a 99% DMARC pass rate across 220,000 emails in 90 days. The firm reduced... SPF lookups from 38 to 10 using Dynamic SPF and now monitors over 100 third-party certificates. Red Sift's integrated platform gave William Fry full visibility into email, brand, and public-facing assets. The IT team can now detect misconfigurations and expiring certificates quickly, improving security and business continuity. Red Sift became a trusted partner, supporting William Fry’s proactive cyber risk management.
Legal Services Clients Speak: The Impact of deploying Email Security solutions
All Legal Staff, Inc - Legal Services - Small
DropSecure helps All Legal Staff, Inc share documents securely with military-grade encryption. The tool is easy to use for both... staff and candidates. Clients can upload documents without creating an account. The DropSecure team responds quickly to questions. Alexandra H praises the system as awesome and well worth it.
LATTERMANN | law office - Legal Services - Small
EGroupware Cloud Service helped LATTERMANN | law office go paperless. They started with address management, then used Infolog, email management,... and the calendar. Since 2012, the file manager enabled a fully paperless workflow. Staff can access the office from anywhere. Communication with clients is faster and all work is organized and available at all times. The software improved their workflow in a positive way.
Measuring Auto Dialer Success in Legal Services Deployments
Cole, Scott & Kissane (CSK) - Legal Services - Medium
3CLogic’s AI-powered voice solution integrated with ServiceNow ITSM helped Cole, Scott & Kissane (CSK) cut IT service wait times by 92%. CSK unified voice... and digital workflows, ending manual ticketing and fragmented systems. Automatic ticket creation and intelligent call routing improved technician efficiency. Supervisors gained unified reporting and better performance visibility. CSK now supports more employees without increasing costs or headcount.
Howard Kennedy - Legal Services - Medium
Howard Kennedy, a top UK law firm, used RingCentral to replace seven separate communication platforms with one unified solution. The firm integrated... RingCentral with Microsoft Teams, making it easier for staff to work from anywhere. Employees now use a single number for phone and fax, improving convenience for both staff and clients. The new system also provides a resilient backup, ensuring business continuity. Howard Kennedy is now equipping meeting rooms with RingCentral Rooms for better collaboration.
Legal Services examples of Driving Business Value with Digital Advertising Platform
Craig Swapp & Associates - Legal Services - Medium
MNTN Performance TV helped Craig Swapp & Associates, a personal injury law firm, boost their website traffic and qualified leads. The firm saw... a 54% increase in Verified Visits year-over-year and a 32% rise in overall visits from Q4 2023 to Q1 2024. Their cost per acquisition was 21% lower than their goal in Q1 2024. The marketing director praised MNTN's reporting dashboard and attribution model. MNTN enabled the firm to market efficiently across multiple locations.
The National Law Review - Legal Services
Adapex helped The National Law Review modernize its ad tech and boost monetization. The site lacked advanced features like header... bidding and server-side bidding. Adapex implemented a full-stack solution with new ad formats, AI-powered layout optimization, and demand quality monitoring. After one year, impressions increased by 564%, RPS by 49%, RPM by 43%, and revenue by 42%. The National Law Review now has a fully optimized ad stack and better user experience.
Top Stories in Legal Services about adoption of Sales Performance Management software
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
Arendt - Legal Services
Bravon helped Arendt automate training access and manage learning for employees and clients. Arendt needed one platform to handle multiple... client environments and automate access by team and learning conditions. Bravon's Academy with multi-organizational management let Arendt create custom academies for each client and automate access. The platform supports many content types and generates advanced reports for managers. Arendt now manages all training from one place and delivers a unique gamified learning experience.
Measuring Sales Engagement Success in Legal Services Deployments
Miller Law Firm - Legal Services - Small
Dialpad helped Miller Law Firm stay connected with clients and staff during the COVID-19 pandemic. The firm used Dialpad’s cloud-based... phone system to work from anywhere and keep communication clear, especially for elderly clients. Integration with Clio allowed automatic syncing of client records and call notes. Dialpad’s AI-powered transcription saved time by creating real-time call transcripts. The solution made it easy to manage calls, forward numbers, and access all communication tools from any device.
LawGeex - Legal Services - Medium
LawGeex used Fixel to improve their LinkedIn remarketing. Before Fixel, their remarketing campaign was not working. With Fixel, they targeted... website visitors who were most engaged. This change led to a 30% increase in conversions and 332 conversions during the test. LawGeex saw remarketing become a strong channel for their business.
How SEO is Delivering ROI for Legal Services Leaders
Attorney client (local law firm) - Legal Services - Small
PosiRank helped a local law firm grow Google organic search traffic by 50. 83% in one quarter. The firm used...a $4,600 monthly SEO budget for aggressive promotion. PosiRank provided high-quality guest posting, powerful backlinks, on-site audits, and a tailored content strategy. The law firm saw a jump from 2,356 to 3,825 new visitors in three months. These results came from a mix of link building and on-site improvements.
Express Legal Funding - Legal Services - Small
LinkDoctor used link building and SEO to help Express Legal Funding. The site saw a 1030% increase in organic traffic... and a 155% rise in organic keywords. Domain rating improved from 7 to 15. LinkDoctor used high-quality guest posting and keyword optimization. The client praised LinkDoctor for clear communication and strong results.
Legal Services Clients Speak: The Impact of deploying Customer Success Platform solutions
J&O Law - Legal Services - Small
Front helped J&O Law, a boutique legal firm for startups, streamline email and client communication. Before Front, the team struggled... with long email threads and lost time tracking responses. With Front, they now collaborate in real time, share drafts, and manage documents easily. The firm scaled from 2 to 20 people, serving dozens of clients each month. Front's integrations with Asana, Dropbox, and Google Drive reduced context switching and improved onboarding for new hires.
Kulik Hottelier Divorce Lawyers - Legal Services
Superchat helps Kulik Hottelier Divorce Lawyers manage client communication and case management through WhatsApp. The firm needed a direct and... simple way to support clients during stressful divorce proceedings. With Superchat, 70% of clients now use WhatsApp for communication. The firm uses automations, templates, and a universal inbox to speed up onboarding and responses. Clients get fast updates and support, leading to high satisfaction and more referrals.
Legal Services Clients Speak: The Impact of deploying Local Marketing solutions
Rawa Law Group - Legal Services - Small
Rawa Law Group used Synup to boost their online visibility. After joining the Synup presence network, all their locations appeared... accurately on key directories and voice search platforms. They saw a 36% increase in Google traffic and a 25% rise in website visits. Direction requests went up by 24% and phone calls increased by 18%. The firm also grew customer reviews by over 118% using Synup's dashboard. This helped Rawa Law Group attract more clients and improve customer engagement.
Martindale-Avvo - Legal Services - Large
BrightLocal helped Martindale-Avvo save 30% on their annual tech stack budget. The legal marketing network consolidated four vendors into one... platform. Auditing and reporting time dropped by 66%. The team now completes client audits two hours faster. Martindale-Avvo uses BrightLocal's suite for keyword tracking, local rankings, and reputation management. Their clients and sales team value the new review tool.
Top Stories in Legal Services about adoption of Digital Experience Platform software
CMS Law - Legal Services - Medium
Ibexa DXP helped CMS Law, a top 5 global law firm, consolidate fragmented digital platforms into one unified system. The firm migrated... its Law-Now subscription service from Sitecore to Ibexa DXP, streamlining content management for 50 editors across 45 jurisdictions. Ibexa's permissioning and multilingual features enabled secure, localized content creation. Editors now manage all content in one place, improving efficiency and reducing vendor complexity. The migration supports CMS Law's goal to modernize its digital stack and enhance data management.
Sterr-Kölln & Partner - Legal Services - Medium
Drooms enabled Sterr-Kölln & Partner to complete the sale of OSTWIND Group in just 51 days. The Drooms data room... managed over one million pages and supported more than 400 external users. Its Q&A tool streamlined communication and due diligence. The Customer Success team handled setup and support, allowing Sterr-Kölln & Partner to focus on the transaction. Drooms' secure, user-friendly platform made the complex deal fast and efficient.
How Digital Asset Management is Delivering ROI for Legal Services Leaders
Legalis - Legal Services - Large
Brandfolder helped Legalis, a global law firm, save 20% of time spent on creative work. Before, their marketing team struggled... with scattered assets and brand inconsistency. Brandfolder's digital asset management platform centralized all assets, improved collaboration, and enabled a seamless rebrand. The firm now updates materials quickly and maintains brand accuracy across channels. Lawyers and marketers work together more efficiently, freeing time for higher-value tasks.
Imagine 121 - Printing Services - Small
MarcomCentral helped Imagine 121 generate over $1 million in revenue. Imagine 121, a print services provider, serves large financial institutions... in Canada and the US. They needed a way to offer brand-compliant, customizable collateral for financial advisors. MarcomCentral enabled secure, on-demand delivery of print-ready PDFs. The platform allowed Imagine 121 to scale production and support clients during COVID-19.
Legal Services Success stories in Driving ROI and Results using Team Collaboration solutions
Kilburn & Strode - Legal Services - Medium
Jostle helped Kilburn & Strode, a leading intellectual property law firm, connect staff across new London and San Francisco offices. The firm needed... a dynamic intranet to improve collaboration and real-time communication. Jostle's platform enabled leadership updates, cross-team discussions, and active employee participation. Staff now feel more informed and engaged, with a stronger sense of community. The platform replaced outdated systems and transformed internal communication.
Switalskis Solicitors - Legal Services - Medium
Claromentis helped Switalskis Solicitors unify communications after acquiring two firms. The digital workplace platform replaced outdated intranets and enabled centralized... knowledge sharing, policy management, and support ticketing. Switalskis streamlined compliance workflows and improved collaboration across 11 offices. The integrated business process automation tool, InfoCapture, standardized support requests and saved time. Employees now access news, e-learning, and company culture activities in one place.
Legal Services Success stories in Driving ROI and Results using Website Builder solutions
Matten Law - Legal Services - Small
B12 helped Matten Law grow its client list and double its team size. The firm used B12 to build a... new website and improve its online presence. Matten Law now ranks on the first page of Google for seven keywords. Organic search traffic increased by 43%. The new site made it easier to manage leads and update branding. B12 saved the founder time and supported the firm's growth goals.
Relativity - Legal Services - Large
LaunchDarkly helped Relativity automate risk controls for software releases. Before, engineers spent time on manual monitoring and maintaining in-house tools.... With LaunchDarkly, Relativity uses centralized feature management and Guarded Releases. This reduced downtime and let engineers focus on building core products. The legal industry now benefits from faster, safer software updates.
Legal Services examples of Driving Business Value with E-Commerce Platform
The Legal Rooms - Legal Services
Yo! Coach helped The Legal Rooms build an online legal consultation platform. The founder wanted to connect clients with legal...consultants easily and affordably. FATbit customized Yo!Coach to add features like lawyer registration, request for quote, and appointment booking. The platform now lets users book sessions, join webinars, and request document reviews. The Legal Rooms offers affordable and accurate legal advice through its new digital platform.
Merchant & Gould - Legal Services
Corsearch trademark solutions help Merchant & Gould protect client brands worldwide. The firm faces challenges with clients who underestimate the... need for thorough trademark searches. Corsearch provides deep, reliable trademark search tools that go beyond basic online searches. Merchant & Gould uses Corsearch to manage trademarks for clients in many countries. The partnership delivers curated reports and a global database, making international trademark management easier and more effective.
Legal Services Success stories in Driving ROI and Results using Web Security solutions
FindLaw - Legal Services - Large
WP Engine helped FindLaw migrate over 7,000 legal marketing sites from proprietary software to WordPress. FindLaw needed a scalable, reliable... CMS and expert support to improve efficiency and integration. WP Engine provided a dedicated account team, white glove migration, and ongoing technical support. The migration enabled FindLaw to streamline site management and focus on digital marketing strategies. FindLaw now benefits from faster performance, better infrastructure, and expert guidance for future growth.
William Fry - Legal Services - Large
Red Sift helped William Fry, a leading Irish law firm, achieve a 99% DMARC pass rate across 220,000 emails in 90 days. The firm reduced... SPF lookups from 38 to 10 using Dynamic SPF and now monitors over 100 third-party certificates. Red Sift's integrated platform gave William Fry full visibility into email, brand, and public-facing assets. The IT team can now detect misconfigurations and expiring certificates quickly, improving security and business continuity. Red Sift became a trusted partner, supporting William Fry’s proactive cyber risk management.
Legal Services Clients Speak: The Impact of deploying Demand Generation solutions
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
eSahayak.io - Legal Services
Crove. app helped eSahayak.io automate legal document creation in India. Before, users had to fill out complex forms by hand....With Crove.app, eSahayak.io built mobile-friendly forms and custom templates. Users now answer simple questions to get legal documents in minutes. Over 150,000 people have used the platform. eSahayak.io saved time and resources with this solution.
Legal Services Success stories in Driving ROI and Results using Personalization solutions
Fasken - Legal Services - Large
Fasken used Coveo to improve its online reputation and website experience. The firm implemented AI-powered search and recommendations, making it... easier for visitors to find information. Search utilization increased by 32% and time spent on site rose by 22%. The new system also reduced click-rank search results page by 59%. Fasken now offers a more personalized and dynamic web experience for clients.
Legal Services Clients Speak: The Impact of deploying Advocacy Marketing solutions
Pernini Legal - Legal Services - Small
Clearview Social helped Pernini Legal automate social media management. The firm saved time by using AI scheduling and content automation.... They gained over 1,200 new LinkedIn followers and 27,500 page views. Organic posts replaced paid ads, earning $856 in media value. Lead quality and candidate engagement improved, helping the firm grow its reach.
Legal Services Success stories in Driving ROI and Results using Chatbot solutions
CaseCrush - Legal Services
CaseCrush is an online platform for lawsuit empowerment. The platform helps people involved in civil lawsuits, including litigants and lawyers.... It gives step-by-step guidance, resources, and forms to help users plan and manage lawsuits. Users can generate intake and conflict of interest reports, making the legal process easier. The dashboard lets users track and organize their reports. The platform aims to reduce costs and stress for clients by making information clear and easy to use.
Top Stories in Legal Services about adoption of Bot Platform software
Pristine Healthcare (PH) - Legal Services - Medium
Maruti Techlabs built a case management platform for Pristine Healthcare. Attorneys needed to manage medical records, finances, and legal documents... in one place. The new solution included portals for admins, attorneys, and plaintiffs, plus secure messaging and document handling. Case preparation time dropped by 50%. Digital document management replaced manual work. Collaboration improved for all parties involved.
Top Stories in Legal Services about adoption of Referral Marketing software
Juzto - Legal Services - Small
Juzto used ReferralHero to launch a referral program for their legal tech services in Colombia. They help consumers fight traffic... tickets and other claims using technology. With ReferralHero, Juzto offered rewards like discounts and gift cards for referrals. The program led to steady growth, with 1,500 new cases per month and 20–25% monthly growth. ReferralHero's integration made it easy to track conversions and automate rewards, supporting Juzto's marketing with minimal effort.
How Other Demand Generation is Delivering ROI for Legal Services Leaders
Weitz & Luxenberg - Legal Services - Large
Invoca helped Weitz & Luxenberg fix a big marketing data gap. Before, they could not track which ads made people... call. With Invoca, they saw a 14% higher conversion rate by sending calls to the right experts. Their cost per retainer dropped by 28%. They also got 17% more leads from online campaigns. Now, they can track every ad dollar and know what works.
How Meeting Management is Delivering ROI for Legal Services Leaders
Andrew Hurrell Solicitors - Legal Services - Small
Andrew Hurrell Solicitors switched to OneAdvanced Legal when their old system's licence was expiring. The transition was fast and smooth,... with accurate data transfer and strong support from the OneAdvanced team. The firm found the new software easy to use, with improved posting, interest calculation, and search features. eLearning tools helped them get started quickly. The support team provided quick and professional help throughout the early adopter process.
Legal Services Success stories in Driving ROI and Results using POS solutions
Clio - Legal Services - Medium
Clio uses Stripe to improve payment experiences for law firms. The company wanted to help lawyers move from billable hours... to outcome-based pricing. Stripe's integrated payments make transactions easy and transparent. This lets lawyers focus on their clients, not on billing. Clio aims to extend legal services to more people by making payments simple and efficient.
Legal Services Success stories in Driving ROI and Results using Demand Side Platform solutions
Personal Injury Law Firm - Legal Services - Small
Choozle helped a personal injury law firm boost its audience reach by 10% using connected TV (CTV) advertising. The campaign targeted... high-income households and split ad spend between premium and standard CTV inventory. This approach allowed the firm to reach over 467,000 impressions across premium placements. The law firm maintained strong brand visibility and connected with a more relevant audience. Choozle's digital advertising platform provided flexibility and creative options for legal marketing.
Legal Services examples of Driving Business Value with Publisher Ad Management
A top law firm - Legal Services - Large
BA Insight’s AI Enablement Platform helped a top law firm connect Microsoft Copilot with iManage. Attorneys now use natural language... to find case files instantly. The firm automated document summaries and improved security compliance. Copilot became more useful, saving time and boosting accuracy. The law firm now leads in legal AI adoption and future-proofs its workflows.
Measuring Mobile Advertising Success in Legal Services Deployments
Ankin Law - Legal Services - Medium
Simpli. fi helped Ankin Law reach over 1.2 million people with targeted programmatic ads. The campaign drove 450 calls, 525...chat messages, and 78 form fills. Ankin Law improved its cost per action by 26% year-over-year. The law firm increased its investment with Simpli.fi by 17.6% for 2025. Simpli.fi used geo-fencing, CRM targeting, and CTV ads to connect with local clients and streamers.
Legal Services Success stories in Driving ROI and Results using Sales Analytics solutions
UnitedLex - Legal Services - Large
Conga Composer helped UnitedLex speed up its contract processing by 98%. UnitedLex used Conga to standardize contract templates and merge... data from Salesforce. This made it easy to create quotes and contracts with one click. The company also added DocuSign for fast e-signatures. As a result, UnitedLex increased revenue and improved SLA compliance.
Legal Services Clients Speak: The Impact of deploying Conversational Intelligence solutions
Mountain Peak Law Group, PC - Legal Services - Small
Mountain Peak Law Group, PC used Floatbot's AI-driven automation to improve debt collection. In the first 12 months, they collected... over $850,000 in payments. The law firm specializes in creditors' rights and serves clients across several states. Floatbot's Voice and Chat AI helped automate their collections process. This led to faster and more efficient payment recovery.
Top Stories in Legal Services about adoption of Customer Loyalty Management software
Clio - Legal Services - Medium
Clio uses Stripe to improve payment experiences for law firms. The company wanted to help lawyers move from billable hours... to outcome-based pricing. Stripe's integrated payments make transactions easy and transparent. This lets lawyers focus on their clients, not on billing. Clio aims to extend legal services to more people by making payments simple and efficient.
Measuring SMS Marketing Success in Legal Services Deployments
Seekefy - Legal Services - Small
Seekefy used BulkSMS to make legal advice accessible in South Africa. The app gives users three free legal answers by... SMS, helping them get clear guidance without legal jargon. BulkSMS automates and delivers these messages, keeping costs low and the service reliable. This model lets Seekefy educate users and offer affordable subscriptions for deeper help. BulkSMS enables Seekefy to scale legal support to more people while staying sustainable.
Legal Services examples of Driving Business Value with CRM All-in-One
A global law firm - Legal Services - Large
C3 Generative AI helped a global law firm cut contract analysis time by 80%. Attorneys used to spend up to... 15 hours on each contract. Now, AI-assisted reviews take less than 30 minutes. The solution improved extraction accuracy to 95% on structured data. The firm saw a 3X increase in margin per contract. C3 Generative AI also supports attorney training and collaboration.
Legal Services Success stories in Driving ROI and Results using Sales Motivation solutions
DLA Piper - Legal Services - Very Large
DLA Piper used Guusto to save time for their HR team. The platform removed manual tasks like buying gift cards... and handling clerical reporting. This let HR focus more on people and less on paperwork. DLA Piper saw their HR department become more modern and efficient. The team found Guusto easy to use and praised its customer service. The solution was quick to implement and made a big impact for small HR teams.
Legal Services Clients Speak: The Impact of deploying Video Platform solutions
Portuondo Law Firm - Legal Services - Small
Portuondo Law Firm used Dubb to replace text emails with personalized video messages. The firm wanted to build better connections... with distant clients and improve message retention during training. After switching to Dubb, they created over 100 videos and saw a 70% increase in response rate. Clients gave positive feedback and engagement with educational content improved. Relationships with clients became stronger thanks to more personal communication.
Top Stories in Legal Services about adoption of Search and Social Advertising software
tuAppbogado.es - Legal Services - Small
Quarizmi helped tuAppbogado. es grow their business by 300%. The platform managed all Google Ads campaigns, keywords, ads, and bidding...from the start. In just four months, Quarizmi achieved the ambitious goal of growing campaigns tenfold. The results included a big increase in conversions and controlled cost per click. TuAppbogado.es saw year-over-year growth beyond their targets.
Legal Services examples of Driving Business Value with Reviews and Reputation
2Civility (Illinois Supreme Court Commission on Professionalism) - Legal Services - Small
Packed with Purpose helped 2Civility create custom, Chicago-themed speaker gifts for their annual legal conference. Each gift box included locally... sourced items that reflected the city’s culture and 2Civility’s mission. The service ensured on-time delivery and introduced new products each year to keep gifts unique. 2Civility praised the team’s professionalism and the thoughtful curation of the gifts. The partnership made speakers feel valued and supported the organization’s values-driven approach.
Top Stories in Legal Services about adoption of Sales Training and Onboarding software
Earthjustice - Legal Services - Medium
Earthjustice used WorkRamp to move their learning and development online. Before WorkRamp, teams struggled with scattered training and resources. With... WorkRamp, they built a central hub for remote learning. They saved $50,000, kept attrition at 11%, and completed 99 courses. WorkRamp helped organize content, automate group assignments, and track virtual training.
How Social Media Marketing is Delivering ROI for Legal Services Leaders
Jacob Sapochnick Law Firm - Legal Services - Small
Jacob Sapochnick Law Firm used social media marketing to grow its business. The firm built a Facebook page with nearly... 118,000 fans and now gets 4-6 new leads per day, mostly from organic reach. They post up to eight times daily and rarely pay for ads. Their content focuses on immigration topics and uses video, blogs, and community engagement. Social media replaced most traditional marketing for the firm.
Clerky - Legal Services - Small
Mention helped Clerky automate brand monitoring and receive real-time alerts for online mentions. Before Mention, Clerky struggled with missing brand... mentions and spent hours on manual tracking. With Mention, they improved data reliability and saved time every week. The platform also enabled Clerky to monitor competitors and market trends easily. Mention became a key tool in Clerky's communication strategy.
Jake Carlson - Legal Services - Small
MeetEdgar helped Jake Carlson, an estate planning attorney and podcast host, save hours on social media. He needed a simple... tool to manage posts for his law firm, podcast, and personal brand. With MeetEdgar, Jake organized content into categories and used post variations to repurpose messages across channels. He integrated Feedly to share quotes and industry insights. As a result, Jake built a growing, engaged audience while spending less time managing social media.
Lewis Silkin - Legal Services - Medium
Oktopost helped Lewis Silkin boost social media engagement by 140%. The law firm moved social media management in-house and needed... a platform to unify owned, earned, and paid efforts. Oktopost's analytics and Social BI features let the team track LinkedIn performance and identify top content. The platform's reporting tools made it easy to share insights with stakeholders. Lewis Silkin now quickly finds what drives engagement and tailors content for its audience.
LegalShield - Legal Services
Retortal launched LegalShield. social in 2019 for LegalShield. The platform helps LegalShield members grow their business online. Members can link...social accounts and schedule educational content. The platform includes direct calls to action and tools to build digital assets. This supports LegalShield members in digital business building.