Bot Platform Customer wins | Real Customer Results Across Industries 2026

GetJenny chatbot Helmi automated 85% of Varma's customer service chats. This saved the team 330 hours each month and increased... chat opening hours by 400%. Two agents moved to more demanding roles. Varma's customers now get 24/7 support. The chatbot handles most common pension questions, freeing staff for complex issues.
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Vymo helped SBI Life Insurance boost advisor engagement and streamline sales operations. Daily active usage of the Vymo app hit... 77%. Advisor recruitment increased by 40% in just 8 weeks. Advisor activation rose by 32%. 93% of planned activities were scheduled and updated on the same day. SBI Life improved productivity and sales management with Vymo's automation and tracking features.
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Plumpton Education Community used Soprano’s messaging solutions to improve communication. The case study highlights how the school enhanced its ability... to reach students and staff. Soprano’s platform made it easier to send important updates quickly. The solution helped streamline school communications. The video shares insights and success stories from the implementation.
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[24]7 Answers helped university students resolve 6,000 queries each month. The solution used natural language understanding and a comprehensive FAQ... database. This reduced phone calls and emails. Students found answers faster. The education sector benefited from improved self-service and time savings.
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Gupshup enabled Wow! Momo to launch end-to-end food ordering on WhatsApp. The solution removed the need for app downloads and... reduced reliance on food delivery aggregators. Wow! Momo achieved 55% of orders directly through WhatsApp and outlets. They built a database of 2.9 million opted-in WhatsApp users. Repeat orders now account for 40% of their business, showing strong customer loyalty.
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Amul used Plivo to launch Sarlaben, a voice AI assistant for 3. 6 million dairy farmers. Farmers call in Gujarati...to get advice on cattle health, feeding, and subsidies. No smartphone or app is needed—just a phone call. Plivo powers reliable, scalable voice calls, reaching even remote villages. Sarlaben is expanding to 20 languages and 20,000 villages, closing the information gap for farmers.
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Floatbot Voice AI Agents helped a leading healthcare collections agency triple payment conversions in 90 days. The agency automated 80%... of low-value calls, reducing agent workload and operational costs. Monthly collections increased by $250,000, with a 20% boost in overall performance. Call hang-up rates dropped from over 45% to as low as 28%. The agency cut its collection agent team from 45 to 19, focusing staff on high-value accounts.
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Manychat helped VML run an Instagram DM automation for Louis Vuitton during Paris Fashion Week. The challenge was to engage... 55 million Instagram followers in a meaningful way. VML used Manychat to send personalized digital tickets to followers who interacted with Louis Vuitton's story. The campaign sent 21,000 tickets and created a sense of exclusivity and personal connection. This approach increased engagement and generated industry buzz for both VML and Louis Vuitton.
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Chatbase helped West Coast Batteries deploy an AI-powered battery recommendation assistant in just one week. The company switched from a... previous vendor after six to eight weeks of no progress. Chatbase's higher instruction limit and answer correction features enabled accurate recommendations for complex vehicle needs. The team now uses the assistant to quickly answer customer requests, improving efficiency. Average order values of $500-600 are protected by reducing costly returns from incorrect recommendations.
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MyWave. ai helped Lerou Filters automate 80% of their 15,000 annual orders. Staff previously spent 6 minutes per order on...manual data entry, causing bottlenecks and limiting growth. The MyWave AI Agent integrated with SAP Business One, speeding up order input by 5X. This freed over 100 hours per month and let staff focus on customer service and complex logistics. Lerou Filters now scales without hiring more admin staff.
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Kore. ai helped a leading global energy company move customer support from voice to digital channels. The company serves 80...million customers and operates in the UK, Germany, and Turkey. Kore.ai's AI-powered platform automated 60% of customer interactions and handled over 350,000 sessions yearly. The solution integrated with Zendesk and supported English, German, and Turkish. Voice support was decommissioned, making digital chat the main channel.
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Chevron used DataRobot to build an AI agent for high-risk inspection tasks. The AI agent helps Chevron make fast, accurate... decisions in dangerous environments. This reduces the chance of serious accidents. The project shows how AI can solve problems for large companies. Chevron’s success highlights the value of AI agents in the oil and energy industry.
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Concerto’s AI front desk co-pilot helped Marianne Strokirk Salon boost after-hours bookings to over 25%. The salon used the AI... tool to handle routine front desk tasks, freeing staff to focus on personalized guest experiences. In just one month, the solution generated $10,000+ in new revenue. Customers now get real-time support for booking and questions, even outside business hours. Staff productivity improved, and customer satisfaction increased.
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nmodes' Conversational AI platform helped Loopie improve customer care in the laundromat industry. Loopie used the AI solution to boost... customer engagement and make service more efficient. The platform enabled better online support for Loopie's users. This case shows how conversational AI can transform customer service for consumer services companies.
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Chatfuel powered the Violetta chatbot to help prevent violence and support mental health. During the pandemic, Violetta reached 62,000 unique... users and redirected 45,000 people to professional psychological help. The founders raised $350,000 to grow and improve the service. Violetta created a safe space for users to share experiences and get guidance. The chatbot offered reliable information and personalized support through Messenger integration.
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Zai's API enabled Managed App to automate property management payments. The platform processed over 190,000 transactions and $200 million in... value. Managed App achieved 16x growth in one year. Payment turnaround dropped from 20 days to 60 seconds. Real-time payments improved clarity and traceability for landlords and property managers.
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ResMed used Automation Anywhere to advance its automation strategy. The company moved from robotic process automation (RPA) to agentic AI.... This helped ResMed improve business processes. The automation platform made workflows faster and more reliable. ResMed saw better results in daily operations.
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Maruti Techlabs built a custom AI-powered LegalTech platform for an Am Law 200 law firm in the USA. The firm struggled... with manual, slow legal workflows and lacked a clear AI adoption plan. The new platform automated document processing, legal research, and drafting, handling documents of 300–1,000+ pages. It reduced tasks from 7–8 hours to minutes and achieved over 95% accuracy in legal reasoning. The solution improved scalability, cut costs, and reduced reliance on individual staff.
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Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs... and decentralize operations. The company hosted over 50 live events in 2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.
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Interface. ai’s Voice AI replaced Securityplus Federal Credit Union’s legacy IVR. Over 84% of calls are now automated, freeing staff...for deeper member engagement. Member adoption of the new system reached 92%. The credit union saw a 6% growth in membership. Staff now focus on revenue-driving tasks and member relationships. The Voice AI rollout improved both efficiency and member satisfaction.
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Yellow. ai deployed a voice AI agent for Sony India to handle 24/7 customer and dealer support. The solution integrated...with Sony's CRM and supported English, Hindi, and Bengali. Customers could self-serve for device registration, troubleshooting, and more. Within two months, the AI agent managed over 21,000 calls. Sony saw faster resolutions and improved lead generation.
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Nuacem AI chatbots helped Vistara Airlines solve a big problem. Over 70% of Vistara's staff could not access the internal... ticketing system easily. Nuacem AI used chatbots on WhatsApp and web to give seamless access. The solution linked WhatsApp numbers with Active Directory and integrated with Symphony Summit. Over 60% of employees are expected to use the system by end of 2023. Vistara now handles 180+ service requests and incidents more efficiently.
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Voiceflow Core replaced Claude Sonnet as the model powering Voiceflow's own support agent. After the switch, cost per session dropped... by 50%. Customer satisfaction stayed the same, and more conversations were resolved. Voiceflow Core eliminated costly runaway sessions and reduced mean session length by 66%. The model matched previous accuracy and handled long, complex conversations reliably.
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Tripadvisor used Cognigy AI Agents and NiCE CXone to launch Vesper, an AI voice agent, in just 2. 5 months. Vesper...automates intent capture, identity verification, and call routing for post-booking support. The AI agent achieved a 90% customer sentiment score, outperforming human agents at 71%. The solution removed a two-minute manual process from every call, saving agent time and improving customer experience. Tripadvisor’s eight-person team built and deployed the system in a single travel season.
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Avaamo Agent Copilot helped a leading healthcare system cut average handle time by 34%. The solution added 30% more call... center capacity with no new hires. Agents used real-time guidance and automation to resolve complex calls faster. The system saved millions by avoiding extra recruitment and training costs. Fast integration meant no disruption and measurable ROI in under 60 days.
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