Community Management Customer Deals | Implementation & Best Practices

Daxko helped the YMCA of West San Gabriel Valley launch a new website after COVID-19. The YMCA wanted to expand... their online reach and better tell their story. Daxko worked closely with the team to create a site that reflects their mission and community. The new website helps connect people and showcases the YMCA’s history. The CEO praised Daxko’s support and personal approach.
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Memberium helped Canberra Business Chamber automate member management. They integrated Memberium with Keap and WooCommerce to streamline onboarding, payment processing,... and invoicing. Automation reduced human error and stress for staff. The Chamber improved event management and handled complex membership structures. These changes made operations more efficient and improved the member experience.
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Disciple helped Action For Happiness create a private online community app. Vulnerable people were uncomfortable sharing on social media, so... the charity needed a safer space. The app secures member privacy and wellbeing, with features like push notifications and messaging. 75% of the community is active every month, and the app sees 10% average monthly growth. The platform increased engagement and helped spread the charity's mission.
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Breezio helped the Manufacturers Standardization Society (MSS) modernize their standards management. MSS needed a better way to manage active standards... and archived documents. Breezio provided a platform for collaboration, document storage, and virtual meetings. MSS uploaded over 10,000 documents and created 400+ collections. The platform achieved a 25% unique login rate, showing strong member engagement.
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Personify helped the Institute of Electrical and Electronics Engineers improve their operations. The organization used Personify's solutions to better serve... their members. The case highlights how technology can support large professional associations. Personify's tools enabled more efficient management for IEEE. The results show improved engagement and streamlined processes.
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Personify helped the Institute of Electrical and Electronics Engineers improve their operations. The organization used Personify's solutions to better serve... their members. The case highlights how technology can support large professional associations. Personify's tools enabled more efficient management for IEEE. The results show improved engagement and streamlined processes.
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Personify helped the Institute of Electrical and Electronics Engineers improve their operations. The organization used Personify's solutions to better serve... their members. The case highlights how technology can support large professional associations. Personify's tools enabled more efficient management for IEEE. The results show improved engagement and streamlined processes.
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Firespring built a new website for Habitat for Humanity of Bowling Green/ Warren County. The nonprofit needed better online fundraising... and communication tools. The new site made it easy for volunteers and donors to connect. Fundraising grew, with over $1 million raised since 2020 and $517,000 in 2023. The site also improved the homeownership application process and helped more applicants qualify.
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Jamroom helped UWE Bristol library create and publish learning resources. Non-technical librarians use Jamroom to author and manage content. The... extensible module system lets their web developer add new features fast. This improved their workflow and raised the quality of learning materials. Jamroom gave them control over publishing and made the process easier.
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Coupa helped Tecnológico de Monterrey cut purchase order creation time by 90%. The school automated 70% of its purchasing process.... Manual tasks were reduced, freeing staff to focus on sourcing. Instructors gained better visibility and control over spending. Suppliers now manage their own order and payment data online. The platform improved academic operations and spending efficiency.
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Write Hearted used Mighty Networks to build a supportive writing community for business professionals and aspiring writers. Founder Rick Lewis... launched the group after his previous online community closed, attracting 30 paying members in the first cohort. The platform enabled members to join focused tracks to overcome writer’s block and publish more consistently. Members valued the high-quality engagement and supportive environment, with some replacing social media time with community participation. Write Hearted now serves members worldwide, offering paid courses and membership.
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The University of Cambridge Masters in Conservation Leadership partnered with Aluminati to build a secure alumni engagement platform. The program has... over 260 alumni in more than 90 countries. They needed a way to connect, collaborate, and support professional growth. Aluminati’s platform will help alumni share experiences and access opportunities. The goal is to strengthen their global network and collective impact in conservation.
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Forj helped TCEA move from an email listserv to a modern online community. TCEA trained moderators and launched the new... platform with events and prizes. They used a distributed leadership model to share responsibilities. In 5 years, TCEA grew from 30,000 to over 80,000 members. Most members now engage in the online community for peer support and professional development.
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Packback Writing was used at the University of North Texas in four courses. Over 2,800 assignments were graded using AI-powered... feedback. Student writing improved by 6% in flow and structure, and 3% in grammar and depth. Faculty grading time dropped by up to 50%. Instructors spent more time on higher-order feedback, while AI handled mechanics. The tool helped deliver consistent, scalable writing support across diverse students.
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Fonteva's Association Management Software (AMS) helps APGO manage members, events, and community engagement. The AMS automates onboarding and renewals, making... membership easier. Event management tools support online registration and payment. Real-time dashboards help track member engagement and event success. Organizations using Fonteva's AMS have seen up to 40% more event registrations and 30% more event revenue.
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Sakal Media Group used Quintype's Bold platform to power both print and digital content. They needed a CMS that could... handle their print-first workflow and digital needs. After switching to Bold, e-Sakal achieved 99.5% uptime. The team saw a 30% increase in efficiency. Quintype helped Sakal Media transform their digital newsroom.
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Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs... and decentralize operations. The company hosted over 50 live events in 2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.
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Viafoura Real-Time Commenting helped 20 Minutes, a top French newspaper, boost audience engagement for 22 million monthly users. The platform replaced... their in-house system, offering real-time conversations and deeper insights into user behavior. Features like real-time notifications and a news feed kept readers updated and engaged. The admin console gave 20 Minutes more control and reporting. This partnership enabled a more personalized, interactive experience for their digital audience.
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Disqus helps CinemaBlend turn casual readers into regular contributors. CinemaBlend uses Disqus to boost reader loyalty. The platform also helps... them optimize their content strategy. Disqus provides tools to build a stronger audience. The case highlights benefits for media production companies.
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LastPass needed a secure, enterprise-ready community platform. They chose Higher Logic Vanilla for its strong security and easy admin tools.... The migration was smooth and fast. Now, LastPass uses the platform as a hub for discussions, knowledge, events, and courses. This helps customers find answers, connect with peers, and get more value. Peer engagement is up and case deflection has improved.
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LastPass needed a secure, enterprise-ready community platform. They chose Higher Logic Vanilla for its strong security and easy admin tools.... The migration was smooth and fast. Now, LastPass uses the platform as a hub for discussions, knowledge, events, and courses. This helps customers find answers, connect with peers, and get more value. Peer engagement is up and case deflection has improved.
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Toro Cloud used Bettermode to build a customer community. The goal was to improve customer engagement and retention. Bettermode helped... Toro Cloud create a space for customers to connect and share knowledge. The community made it easier for customers to get help and support. Toro Cloud saw stronger relationships with their users.
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Magentrix’s Customer Success portal helped Retail Control Systems (RCS) cut support costs by 50%. RCS replaced their old, complex portal... with Magentrix for its Salesforce integration and easy setup. Customers now get fast access to training, downloads, and support. User engagement improved, and support calls and emails dropped. The portal is now a key part of RCS’s sales upsell strategy.
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Sisal used social. plus to build a responsible gaming community. They wanted to help players connect and promote safe gambling....Sisal added social features like feeds, groups, comments, and reactions. Players could now share experiences and make better decisions together. In the first month, 50,000 monthly active users joined the new community features. Sisal plans to add more ways for players to interact and stay safe.
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Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community... messaging, letting advisors address complex account-based queries. Engagement on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.
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Discourse helped Twitch build a strong online community. Twitch found the software very reliable. The platform made it easy for... users to connect and share. Discourse supported community engagement and self-service. Twitch praised Discourse as the most amazing tool they have used.
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The Israeli Ministry of Health used Insights to develop a work-life balance policy. They gathered input from 4,833 employees using... digital channels and AI-powered analysis. The platform grouped and refined employee suggestions into actionable insights. These insights led to flexible work arrangements and new wellness activities. The changes were adopted across the public sector, improving employee satisfaction and organizational culture.
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QuestionPro helped National Health Insurance Bahamas collect and analyze feedback from healthcare providers and beneficiaries. NHI used QuestionPro surveys to... monitor facility performance and identify areas for improvement. The platform supported quality inspections and helped track satisfaction rates over time. Insights from the surveys led to better healthcare quality and supported the rollout of Universal Health Coverage in the Bahamas. Other national organizations adopted the standards tracked by NHI using QuestionPro.
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Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.
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Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.
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Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.
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Hivebrite helped Collective Edge build a strong online community. The platform made it easy to organize members and drive engagement.... Collective Edge used Hivebrite to empower networking and collaboration. The solution supported community growth and independent connections. Hivebrite enabled Collective Edge to reinforce their brand and structure their group.
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Crowded helped Young Creators move from a Facebook Group to a full-featured online community. The new platform enabled over 3200... members to connect, showcase projects, and offer services. Members used Crowded's marketplace, job board, and events calendar to find opportunities. 45% of members started a business after joining. The platform sent 40,000 emails per month and handled 1200+ marketplace requests.
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introNetworks eventNet helped SIGGRAPH Business Symposium connect executives at their annual conference. The platform's Visual Matching Engine matched mentors and... addressed business issues for attendees. Organizers wanted high production values and unique ways to visualize connections. The solution engaged participants and encouraged lasting connections. The community stayed active after the event for ongoing discussion.
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Meetup helped Shakayra start the Mixed Girls Meetup Group in New York City. She wanted to find women with similar... mixed-race backgrounds. The first event brought strangers together for deep conversations. Shakayra used ice breaker activities to help everyone connect. The group quickly grew, leading her to launch more groups in London and Los Angeles. Her experience inspired her to write a memoir about mixed-race identity.
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