Community Management Customer Deals | Implementation & Best Practices

Fonteva's Association Management Software (AMS) helps APGO manage members, events, and community engagement. The AMS automates onboarding and renewals, making... membership easier. Event management tools support online registration and payment. Real-time dashboards help track member engagement and event success. Organizations using Fonteva's AMS have seen up to 40% more event registrations and 30% more event revenue.
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Hivebrite helped SETsquared Partnership connect over 1,000 companies and 1,500 users on its Innovation Platform. The platform achieved a 65%... activation rate for incubator-affiliated companies. SETsquared used Hivebrite to build sub-groups, share knowledge, and drive collaboration. The solution enabled targeted content, networking, and data-driven insights for startups and investors. SETsquared strengthened its digital community and supported business growth.
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Packback Writing helped the University of North Texas improve student writing and cut grading time. Instructors saw up to 50%... less grading workload. Student scores rose by 6% in flow and structure, and 3% in grammar and depth. AI-powered feedback aligned closely with instructor grades. The platform made writing support more consistent and scalable for diverse students.
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Blackbaud’s K–12 software helped NSU University School save $25,000 each year and over 450 hours of staff time. The school replaced... old systems with Blackbaud’s enrollment, SIS, LMS, tuition, and financial aid solutions. This unified platform improved productivity and allowed staff to focus on mission-driven work. Financial aid applications rose by 20%, and 90% of families now use auto-pay, reducing manual tasks. The school integrated Blackbaud SKY API for seamless vendor connections and better service.
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Blackbaud’s K–12 software helped NSU University School save $25,000 each year and over 450 hours of staff time. The school replaced... old systems with Blackbaud’s enrollment, SIS, LMS, tuition, and financial aid solutions. This unified platform improved productivity and allowed staff to focus on mission-driven work. Financial aid applications rose by 20%, and 90% of families now use auto-pay, reducing manual tasks. The school integrated Blackbaud SKY API for seamless vendor connections and better service.
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Forj helped the Texas Computer Education Association (TCEA) move from an email-based listserv to a modern online community platform. TCEA wanted to... improve professional development and create a stronger sense of belonging for its members. Forj's platform made it easy for members to connect, share, and lead. TCEA doubled its membership in 5 years, growing from 30,000 to over 80,000 members. Most members now actively use the online community to support each other and discuss teaching.
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Disciple built a private app for Action For Happiness, a global mental health charity. Vulnerable people did not feel safe... sharing on social media. The app created a secure, exclusive space for members to connect and share. It protects privacy and supports wellbeing. 75% of the community are active each month. The app drives 10% average monthly growth and boosts engagement with daily action ideas.
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Daxko Operations helped Boys & Girls Clubs of the Virginia Peninsula move from outdated software to a cloud-based system. Staff no longer... use paper time sheets and manual data entry. Real-time data and automated check-in make daily work faster. Custom reports help with grants and new site planning. Families register online and get updates by email and text. Staff scan and store documents in member profiles, saving time. The club now serves its community more efficiently and communicates better with families.
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Memberium helped Canberra Business Chamber automate their membership management. They used Memberium with Keap and WooCommerce to streamline onboarding, payment,... and invoicing. Automation reduced human error and stress for staff. The Chamber improved event management and handled complex membership structures. These changes made their operations more efficient and seamless.
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Firespring built a new website for Habitat for Humanity of Bowling Green/ Warren County. The nonprofit needed better online fundraising... and communication tools. The new site made it easy for volunteers and donors to connect. Fundraising grew, with over $1 million raised since 2020 and $517,000 in 2023. The site also improved the homeownership application process and helped more applicants qualify.
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PublicInput helped the City of Virginia Beach engage over 20,000 residents in city projects. The Communications Office used email, social... media, public meetings, and an online hub to reach people. Automated analysis and a resident database made it easy to track feedback and follow up. The city collected nearly 275,000 responses on topics like disaster relief and public art. A mobile-friendly site for a mural project got 7,300 participants and 2,483 email signups. This approach increased public trust and made engagement easier.
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Crowded helped Amsterdam Smart City launch an open community platform. Before, project requests were handled manually and projects ran in... silos. The new platform made project sharing and collaboration easy. Over 5,000 members joined and 426 projects were created. Now, 112 projects can be replicated in other cities. The platform reduced manual work and increased visibility for smart city initiatives.
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Insights helped Jerusalem Municipality run a participatory budgeting process in local neighborhoods. The platform collected 225 answers from 918 participants... using emails, SMS, social media, and in-person events. AI and group intelligence grouped responses and generated 7 key insights. 80% of participants felt their input impacted decisions. Residents voted on budget allocation, improving public spaces and quality of life.
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Insightrix Online Voting helped the Saskatchewan New Democrats (SaskNDP) run secure, mobile-optimized nomination elections during COVID-19. The SaskNDP needed to... complete nominations in five constituencies while following social distancing rules. Insightrix built a secure online voting platform with phone and email options and gave full technical support. Over 83% of members voted online or by phone. The process was safe, accurate, and kept members healthy.
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Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs... and decentralize operations. The company hosted over 50 live events in 2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.
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Viafoura Real-Time Commenting helped 20 Minutes, a top French newspaper, boost audience engagement for 22 million monthly users. The platform replaced... their in-house system, offering real-time conversations and deeper insights into user behavior. Features like real-time notifications and a news feed kept readers updated and engaged. The admin console gave 20 Minutes more control and reporting. This partnership enabled a more personalized, interactive experience for their digital audience.
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Quintype helped News Malayalam 24x7 cut costs and speed up publishing. The news platform switched from a slow, custom CMS... to Quintype for better editorial efficiency. Editors now publish news faster and with fewer errors. The site loads quicker and works better on mobile. User engagement and the reading experience improved after the migration.
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Disqus helps CinemaBlend turn casual readers into regular contributors. CinemaBlend uses Disqus to boost reader loyalty. The platform also helps... them optimize their content strategy. Disqus provides tools to build a stronger audience. The case highlights benefits for media production companies.
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Institute of Electrical and Electronics Engineers used Personify. The case study does not share details about their challenge, solution, or... results. No metrics or outcomes are mentioned. The industry is not specified in the content.
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Institute of Electrical and Electronics Engineers used Personify. The case study does not share details about their challenge, solution, or... results. No metrics or outcomes are mentioned. The industry is not specified in the content.
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Institute of Electrical and Electronics Engineers used Personify. The case study does not share details about their challenge, solution, or... results. No metrics or outcomes are mentioned. The industry is not specified in the content.
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Toro Cloud used Bettermode to build a customer community. The goal was to improve customer engagement and retention. Bettermode helped... Toro Cloud create a space for customers to connect and share knowledge. The community made it easier for customers to get help and support. Toro Cloud saw stronger relationships with their users.
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Magentrix PRM helped Tufin connect with hundreds of channel partners worldwide. Tufin needed a way to communicate with partners across... the globe. Magentrix provided a partner relationship management system that integrated with Salesforce CRM. This gave Tufin better visibility into their business. The solution made it easier for Tufin to manage partner relationships.
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Breezio helped TUG move from Salesforce Communities to a more engaging community platform. TUG needed better event management, user networking,... and integration with Fonteva AMS. Breezio delivered direct integration, flexible layouts, and a strong video library. TUG now sees over 15% unique monthly logins and has uploaded 400+ videos. Forum engagement is high, with 2–3x more comments than posts.
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introNetworks eventNet helped SIGGRAPH Business Symposium connect executives at their annual conference. The platform's Visual Matching Engine matched mentors and... addressed business issues for attendees. Organizers wanted high production values and unique ways to visualize connections. The solution engaged participants and encouraged lasting connections. The community stayed active after the event for ongoing discussion.
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Meetup helped Shakayra start the Mixed Girls Meetup Group in New York City. She wanted to find women with similar... mixed-race backgrounds. The first event brought strangers together for deep conversations. Shakayra used ice breaker activities to help everyone connect. The group quickly grew, leading her to launch more groups in London and Los Angeles. Her experience inspired her to write a memoir about mixed-race identity.
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QuestionPro Surveys helped the Massachusetts Convention Center Authority launch contactless health screening for COVID in under 2 days. The solution let... visitors and staff complete health checks on their own devices, replacing paper forms. Over 300 people were screened on the first day. This digital process improved safety and reduced liability for the facility. The switch from event surveys to health screening showed QuestionPro's flexibility and ease of use.
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Propolis, the online community from Zapnito, helps B2B Marketing deliver proven ROI. The platform expands knowledge sharing for marketing professionals.... B2B Marketing uses Propolis to connect members and improve engagement. The case study highlights measurable value from the community. Results focus on ROI and knowledge growth.
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Thrive Suite helped Nataliya Rey, a professional sales funnel builder, create high-converting sales and lead generation funnels for herself and her clients. She switched to... Thrive Suite after finding other website builders slow and clunky. Thrive Suite's tools made it easy for her to build landing pages and sales funnels quickly. Nataliya now uses Thrive Suite exclusively for her business and recommends it to other solopreneurs. She highlights its conversion-focused templates and all-in-one toolkit for online marketing success.
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Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community... messaging, letting advisors address complex account-based queries. Engagement on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.
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Discourse helped Twitch build a strong online community. Twitch found the software very reliable. The platform made it easy for... users to connect and share. Discourse supported community engagement and self-service. Twitch praised Discourse as the most amazing tool they have used.
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Higher Logic Thrive helped AICPA and CIMA connect 580,000 members worldwide. The association needed to scale engagement and deliver resources... easily. Higher Logic Thrive provided a modern, intuitive platform with Salesforce integration and strong support. The solution eliminated manual processes and legacy tools. Members now access resources and network year-round in one portal. Staff and members report high satisfaction and streamlined operations.
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Higher Logic Thrive helped AICPA and CIMA connect 580,000 members worldwide. The association needed to scale engagement and deliver resources... easily. Higher Logic Thrive provided a modern, intuitive platform with Salesforce integration and strong support. The solution eliminated manual processes and legacy tools. Members now access resources and network year-round in one portal. Staff and members report high satisfaction and streamlined operations.
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Fanso helped Linglingexposed launch a secure adult subscription platform. The site lets creators set prices, sell content, and connect with... fans. Fanso's script added features like CCBill payment, creator dashboards, and model watermarks for security. Custom tools include automated welcome messages and file sharing in DMs. The platform focuses on privacy, scalability, and ease of use for adult content creators.
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NING helped DIY Drones grow to 34,000 members and over 2 million pageviews a month. The community built the world's... first universal autopilot and enabled the creation of 3DRobotics, a multimillion dollar company. Members collaborate on open source drone projects using NING's social features. The platform supports new business creation in fields like agriculture, search and rescue, and entertainment. NING's tools make it easy for members to connect, share, and innovate in the drone industry.
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Brivity helped Royal Realty automate tasks and manage up to 70 transactions at once. Nick Schauble used Brivity’s Auto Plans... to reduce manual work and improve client communication. The brokerage grew 2X to 5X annually without hiring more staff. Automated follow-ups and reporting dashboards made business tracking easier. Brivity’s tools supported launching a new brokerage and boosted client reviews through automated requests.
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DoorDash partnered with Fandom to boost Dasher recruitment during the Black Panther: Wakanda Forever release. They launched a motion comic... series, “The Dashers,” and integrated their campaign into Fandom’s Marvel wikis. This targeted Marvel fans, who are three times more likely to seek gig economy jobs. The campaign drove high engagement and new sign-ups for DoorDash. DoorDash saw strong results in impressions, awareness, and ad recall.
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Smart Fit used social. plus to add a social community to its fitness app. Members now create profiles, join groups,...and share workout updates. The app features activity feeds, challenges, and private messaging. This change increased daily engagement and built a stronger sense of community. Members now motivate each other and celebrate progress together.
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Agentforce helps Pentagon Federal Credit Union save 30,000 minutes a day with automated call summaries. This saves $3 million a... year in labor costs. PenFed uses Agentforce to unify member data and scale service for 2.8 million members. The platform supports branches, call centers, mobile, and web. PenFed aims to serve 6 million members with the same core team.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just... over a year and a half old. It answers 63% of all customer questions. This leads to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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Volvo Construction Equipment used CMNTY to build a global customer community. They needed a faster, more agile way to gather... customer feedback than traditional surveys. CMNTY's mobile-first platform let Volvo connect with customers worldwide and enabled two-way conversations. Customers liked having a place to share their experiences and felt Volvo was more approachable. The team used CMNTY tools for polls, blogs, and online focus groups to improve customer engagement.
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OpenWeb helped a Comscore Top-20 publisher boost new user registrations. The publisher used OpenWeb's community engagement solutions across all their... websites and apps. Now, 74% of all new registered users come from OpenWeb products. This shows strong results for user conversion and engagement. The case highlights OpenWeb's impact for large publishers.
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