Community Management Client Stories | Industry adoption & Deployment Successes

Disciple built a private app for Action For Happiness, a global mental health charity. Vulnerable people did not feel safe sharing on social media. The app created a secure, exclusive space for membe...rs to connect and share. It protects privacy and supports wellbeing. 75% of the community are active each month. The app drives 10% average monthly growth and boosts engagement with daily action ideas.
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Daxko redesigned the website for Boys & Girls Clubs of Northern Rhode Island. The old site was hard to use and made it tough for parents to register their kids. Daxko built a new, easy-to-use website.... In just 30 days, program registrations increased by 1,107%. The new site made it easier for families to connect and for staff to manage tasks.
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ACEVO used the Fonteva Platform for digital transformation. The case study highlights the successful implementation. The platform helped improve their operations. The story focuses on the benefits of... using Fonteva.
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Memberium helped Canberra Business Chamber automate their membership management. They used Memberium with Keap and WooCommerce to streamline onboarding, payment, and invoicing. Automation reduced hum...an error and stress for staff. The Chamber improved event management and handled complex membership structures. These changes made their operations more efficient and seamless.
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Brivity helped the Christin Kingsbury Group solve technology and staffing problems. Christin replaced two full-time admin employees with one Brivity VA, cutting costs. She used Brivity’s all-in-one p...latform to manage marketing, CRM, and client communication. Her sales volume grew from $16 million to $42 million per year. Client satisfaction increased with automated updates and transparent processes.
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introNetworks provided its social networking platform to NASA Educators Online Network (NEON). NEON helps STEM teachers and professionals connect, share resources, and collaborate. The platform suppo...rts over 6,000 educators and more than 250 groups. NEON makes it easy to find teaching resources and subject matter experts. The solution aims to improve STEM teaching and increase the pool of STEM graduates.
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Personify CommUnity helped Carroll University connect admitted students online. Prospective freshmen used the platform to meet classmates and find roommates. Students who engaged in the community enr...olled at a 77% rate. The yield rate for participants was 56%, compared to 12% for non-participants. Carroll University saw a 30% increase in yield rate for the school year.
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Personify CommUnity helped Carroll University connect admitted students online. Prospective freshmen used the platform to meet classmates and find roommates. Students who engaged in the community enr...olled at a 77% rate. The yield rate for participants was 56%, compared to 12% for non-participants. Carroll University saw a 30% increase in yield rate for the school year.
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Personify CommUnity helped Carroll University connect admitted students online. Prospective freshmen used the platform to meet classmates and find roommates. Students who engaged in the community enr...olled at a 77% rate. The yield rate for participants was 56%, compared to 12% for non-participants. Carroll University saw a 30% increase in yield rate for the school year.
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Packback Deep Dives helped Arizona State University improve graduate student writing. Professor Sean Ryan used the tool in project management classes with 8-10 students, many of whom spoke English as... a second language. Students' writing improved by a full letter grade. Grading time dropped by 65%, from 35 to 10 minutes per paper. Real-time AI feedback let Sean focus on deeper content, not just grammar.
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Thrive Suite helped Risu Press build a professional e-commerce and e-learning site on a small budget. Colten, a solopreneur, used Thrive Architect and Thrive Theme Builder to create and sell Japanese... Kanji study posters. He rebuilt his website in 2019, making it look polished and easy to manage. Kanji poster sales reached 5-figures in 2020. After 7 months of SEO-focused content, more keywords ranked in the top 3 and top 10 spots. Colten plans to expand with digital courses using Thrive Apprentice.
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QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, run surveys for new product research. They needed a platform for survey deployment and data collection with built-in an...alytics. QuestionPro provided a hosted solution that let them evaluate and conduct many surveys. The company gained strong insights into market trends for language learning. The tool offered value and a wide range of features for marketing research.
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Firespring helped Wayne State College boost enrollment for its Career Scholars Program. The college wanted to fill more scholarship spots and attract more qualified applicants. Firespring used a digi...tal marketing campaign with display ads, retargeting, social media, and Google Ads. The campaign reached over 6.6 million impressions and achieved 75% viewability. As a result, Wayne State College fully enrolled its cohort and awarded scholarships to 130 students.
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Forj helped the Texas Computer Education Association (TCEA) move from an email-based listserv to a modern online community platform. TCEA wanted to improve professional development and create a stron...ger sense of belonging for its members. Forj's platform made it easy for members to connect, share, and lead. TCEA doubled its membership in 5 years, growing from 30,000 to over 80,000 members. Most members now actively use the online community to support each other and discuss teaching.
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Breezio helped the LPGA Amateur Golf Association build a virtual clubhouse for 17,000 members across 130+ chapters. The platform boosted engagement, with over 75% of members logging in and 20% active... monthly in the first year. More than 65% of discussions get peer responses, and top content has over 30,000 views. Features include chapter-based spaces, resource libraries, event promotion, and integration with re:Members AMS. The partnership led to custom member profiles and ongoing platform improvements.
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Higher Logic Thrive helped the American Society of Civil Engineers (ASCE) unify its 400+ local leaders and chapters. ASCE replaced multiple third-party tools with Higher Logic Thrive Community, Marke...ting, Event Manager, and Component Manager. This change improved data management, brand consistency, and member engagement. ASCE saved money by eliminating redundant platforms and gained better insight into local engagement. Local leaders now have integrated tools for events, communications, and analytics.
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Higher Logic Thrive helped the American Society of Civil Engineers (ASCE) unify its 400+ local leaders and chapters. ASCE replaced multiple third-party tools with Higher Logic Thrive Community, Marke...ting, Event Manager, and Component Manager. This change improved data management, brand consistency, and member engagement. ASCE saved money by eliminating redundant platforms and gained better insight into local engagement. Local leaders now have integrated tools for events, communications, and analytics.
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Discourse helped Twitch build a strong online community. Twitch found the software very reliable. The platform made it easy for users to connect and share. Discourse supported community engagement an...d self-service. Twitch praised Discourse as the most amazing tool they have used.
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PublicInput helped the City of Virginia Beach engage over 20,000 residents in city projects. The Communications Office used email, social media, public meetings, and an online hub to reach people. Au...tomated analysis and a resident database made it easy to track feedback and follow up. The city collected nearly 275,000 responses on topics like disaster relief and public art. A mobile-friendly site for a mural project got 7,300 participants and 2,483 email signups. This approach increased public trust and made engagement easier.
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Insightrix Online Voting helped the Saskatchewan New Democrats (SaskNDP) run secure, mobile-optimized nomination elections during COVID-19. The SaskNDP needed to complete nominations in five constitu...encies while following social distancing rules. Insightrix built a secure online voting platform with phone and email options and gave full technical support. Over 83% of members voted online or by phone. The process was safe, accurate, and kept members healthy.
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Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.
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Bettermode helped Condo Control build a global online community for property managers and residents. Condo Control used Bettermode's platform to create a 24/7 resource hub, improving customer engagem...ent and peer-to-peer support. The integration with single sign-on made access easy for users. Within two months, Condo Control saw active community participation around the clock. The solution reduced support workload and centralized resources like guides and training videos.
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MarketResponse helped Nestlé Professional improve customer experience. They ran a customer satisfaction survey using WhatsApp to reach chefs and food & beverage managers. The team analyzed feedback a...nd held workshops to turn insights into action. Employees created four improvement ideas, which leadership quickly approved. The project led to more customer-focused thinking and early positive results.
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DoorDash partnered with Fandom to promote their new motion comic series, 'The Dashers,' during the release of Black Panther: Wakanda Forever. They targeted Marvel fans on Fandom, who are more likely ...to seek gig economy jobs. DoorDash integrated their message and video into Marvel-related wikis at peak traffic times. The campaign aimed to recruit new Dashers and boost awareness of the comic. The partnership drove engagement and helped DoorDash attract new delivery staff.
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XM Trading Point used social.plus to add social features to its trading platform. They wanted to teach users and keep them engaged. They used livestreaming for real-time lessons from experts. They ad...ded chat and discussion groups so users could talk and learn together. This helped users feel more connected and spend more time on the app.
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Zapnito helped ARBS create a branded online community called the ARBS Network. MAG used this platform to increase sponsor value and boost member engagement. The dedicated community space allowed for ...better connections and interactions. The case highlights the benefits of using Zapnito for community-led growth. No specific numbers or metrics are mentioned in the content.
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Insights helped 1776 improve its workplace. Staff set a goal to make 1776 the best place to work. They used the Insights platform to collect advice from members through emails, texts, social media, a...nd meetings. AI grouped similar feedback and the team reviewed all insights. 86% of participants reported a positive impact. 1776 used these insights to make decisions and sent personal updates to everyone involved.
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NING helped Clean Program build a strong online community for its 21-day cleanse. The founders wanted support and community to be as important as the product. With NING, they created a space for over... 45,000 members to connect, share advice, and support each other. The community became a key sales tool, driving growth and customer engagement. Members found value in focused conversations, introductions, and active participation.
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Viafoura Conversations helped The Philadelphia Inquirer boost on-site engagement by 4.5x. The Gameday Central platform used live video, real-time comments, and social feeds to create a second-screen ...experience for sports fans. Fans spent 59% of their time in the comments tab. Subscriber time on site rose by 20%. The solution also increased registrations by 14%.
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Gulf News used Quintype's BOLD CMS to improve digital storytelling, analytics, and speed to market. The team needed a flexible, modern platform to support editorial needs and future growth. Quintype ...enabled a smooth migration, empowering editors with new content formats and better workflows. Gulf News more than doubled its digital audience, saw higher engagement, and increased ad impressions after switching to Quintype.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just over a year and a half old. It answers 63% of all customer questions. This lea...ds to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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Blackbaud's suite of education management solutions helped Berwick Academy automate processes and improve efficiency. The school moved to a connected, cloud-based system, making it easier for tech-sa...vvy families to access resources. Parents now enjoy a seamless experience for grades, billing, and contracts. The platform improved communication and information sharing. Berwick Academy values its influence on product development with Blackbaud.
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Blackbaud's suite of education management solutions helped Berwick Academy automate processes and improve efficiency. The school moved to a connected, cloud-based system, making it easier for tech-sa...vvy families to access resources. Parents now enjoy a seamless experience for grades, billing, and contracts. The platform improved communication and information sharing. Berwick Academy values its influence on product development with Blackbaud.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Threado AI helped MoEngage improve their support and information access. After integrating Threado AI with internal documentation, the tool delivered 99% accurate answers. Teams across support, custo...mer success, sales, and engineering now use Threado AI as their main source for information. The solution made it easy to find answers and improved efficiency for MoEngage.
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Magentrix PRM helped 11:11 Systems upgrade from a homegrown partner portal to a scalable, Salesforce-connected platform. The company needed better partner self-registration, opportunity registration,... and a central content hub. Magentrix PRM stood out for its Salesforce integration and expertise in channel management. Now, 11:11 Systems' partners can self-register, access resources, and stay updated through a news feed. The new PRM platform supports proactive partner management and program growth.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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OpenWeb used Jigsaw’s Perspective API to test real-time feedback and nudges for reducing toxicity in online discussions. The study analyzed 400,000 comments from 50,000 users across sites like AOL, S...alon, and Newsweek. 34% of users who received a nudge edited their comments, with 54% making them permissible. The platform saw a 12.5% increase in civil and thoughtful comments. OpenWeb’s solution shows technology can improve online community moderation and engagement.
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Consumer Testing Laboratories used the Algoworks Case Management App to improve their case management process. The app allows users to merge similar cases, split cases into sub-cases, and monitor cas...e SLAs with an intuitive flag system. Scott O'Brien, Director at Consumer Testing Laboratories, praised the app for reducing overall resolution times significantly. The app is considered a must-have for those using the Case object.
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Meetup helped Shakayra start the Mixed Girls Meetup Group in New York City. She wanted to find women with similar mixed-race backgrounds. The first event brought strangers together for deep conversat...ions. Shakayra used ice breaker activities to help everyone connect. The group quickly grew, leading her to launch more groups in London and Los Angeles. Her experience inspired her to write a memoir about mixed-race identity.
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Young Creators started as a Facebook Group for young entrepreneurs in the Netherlands. As the community grew, they faced challenges with content visibility and monetization. They built their own plat...form, Crowded, to address these issues. The new platform allowed members to create profiles, showcase projects, and use a marketplace for services. The community now has over 3200 active members, with 45% starting businesses after joining. The platform also includes a job board and events calendar.
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