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Community Management Software 2024: Complete Guide

Community management aims to create a shared space where individuals with common interests or goals can come together, engage with each other, and foster a sense of community. It includes building and nurturing the community brand, the ability to monetize different aspects of the community, nurturing the membership, and so on.
AI is beginning to support Community management in moderation of discussions to foster positive interactions. Gamification seems to be gaining ground to enhance community engagement levels.

What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Updated By Cuspera

Last updated: Jan 31, 2024

Popular Community Management Software

JomSocial

Social Networking for Joomla - Open Source Social N.

4.22

Read Reviews
JomSocial Icon

JomSocial

21.10
★★★★★
★★★★★
Social Networking for Joomla - Open Source Social N.

JomSocial is an Opensource community software and an easy-to-use addon to the JoomlaCMS. It enables community members to meet and exchange ideas and its integration with Joomla CMS converts it into a complete social networking website.

JomSocial is a stable and dependable software and features a good UI, is well supported and responsive and has plenty of features including video galleries, activity streams, events and more.

JomSocial integrates best with Joomla and creates fast and feature rich community websites, activity streams enabling posting of event details, posting of videos, and surveys and polls. JomSocial also allows sharing of business content and related videos, a messaging and chat bar, and many more useful features.

Testimonials

Parth Lawate

Tekdi

JomSocial Icon
Highlights
Top Processes : Communication management,Sending & publishing communications,Content management
Top Features : Alerts: popups & Notifications,Widgets,Templates

Vendor: JomSocial

Company Size: 11-50

HQ Location: California

Financials: PRIVATE

Wild Apricot

#1 Membership Management Software Award (6 years ...

4.55

Read Reviews
Wild Apricot Icon

Wild Apricot

22.73
★★★★★
★★★★★
#1 Membership Management Software Award (6 years ...

Wild Apricot is a cloud-based membership management application that helps nonprofit organizations and clubs to keep track of membership status, bill dues, event registrations and also provide information on upcoming events.

The application allows the prospective members to submit their application via the website while the current members get automated notification on dues and membership renewal date. The tool also offers event management feature which helps the managers create events, publish them on website and add images.

The software offers a website builder tool which helps the administrations create both public and private websites for its members and committees. There are available widgets which can be added to the website like event calendars, membership directories for public and private members and donation forms.

Testimonials

Shawn Grime

Executive Director

Ohio School Counselor Association

Wild Apricot Icon
Highlights
Top Processes : Membership management,Helpdesk management,Event management
Top Features : Templates,Personalization,Recording

Vendor: personify

Founded: 1996

HQ Location: 6500 Riverplace Blvd., Austin, TX 78730, US

Financials: PRIVATE

Meetup Pro

Meetup Pro offers community management tools that make organizing easy.

4.06

Read Reviews
Meetup Pro Icon

Meetup Pro

20.29
★★★★★
★★★★★
Meetup Pro offers community management tools that make organizing easy.

Meetup Pro is a community management platform designed for brands and businesses to help connect with their audiences, drive community growth, engage with the customers and increase brand awareness.

The tool facilitates network management by offering features like sharable templates, audience segmentation and bulk editing. Apart from this, it also offers communications tools like member email sharing and Mailchimp integration to help create email campaigns. To support branding activities, the platform features creation of custom headers, frontline links to your website, network logos, and social media pages.

The platform identifies trends that drive brand engagement and applies advanced analytical techniques to help track members, events, and RSVPs within a network group.

Meetup Pro Icon
Highlights
Top Processes : Communication management,Sending & publishing communications,Engagement management
Top Features : Personalization,Alerts: popups & Notifications,SEO

Vendor: Meetup

Company Size: 101-250

Financials: M&A

Viber

Calling and messaging app that connects people

4.33

Read Reviews
Viber Icon

Viber

21.67
★★★★★
★★★★★
Calling and messaging app that connects people

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

It is a secure messaging and calling app that makes free international calls send text messages, open a group chat, and connects with people, no matter who they are, or where they are from. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform.

Some of its features include send messages, make voice and video calls, start group chats and calls, join communities, share stickers and GIFs, create stickers and GIFs, delete and edit seen messages and set disappearing messages.

Viber Icon
Highlights
Top Processes : Communication management,Sending & publishing communications,Collaboration
Top Features : Personalization,Alerts: popups & Notifications,Recording

Vendor: Viber Media

Founded: 2010

Company Size: 501-1000

HQ Location: Bne Brak, Tel Aviv

Financials: M&A

Brilliant Directories

Website Directory Software, Themes & Templates

4.71

Read Reviews
Brilliant Directories Icon

Brilliant Directories

23.53
★★★★★
★★★★★
Website Directory Software, Themes & Templates

Brilliant Directories is a Directories Software that helps businesses to build membership websites. It supports various directory themes using which membership sites can be launched for any industry or local area. It helps businesses to monetize their communities using their own online directory.

Brilliant Directories is a complete directory software and includes the tools for membership management, content publishing and monetization. It provides an extensive collection of professional themes catering to various niche requirements and directory website ideas. The platform features design and branding, searchable directory, recurring payments, banner ad management.

Brilliant Directories is an all-in-one platform that caters to the needs of both beginners and experts to create sites. The membership management module helps to onboard members, create membership plans, import members, manage existing members, create custom forms to collect information from members. The payment processing module links to popular payment gateways like PayPal and Authorise.net. It also helps to manage subscriptions, member transactions and past due payments all in one place.

Testimonials



Branden Criss

CEO

Great Catch Marketing Solutions

Brilliant Directories Icon
Highlights
Top Processes : Business development,Training & onboarding,Coaching
Top Features : Widgets,Recording,Templates

Vendor: Brilliant Directories

Founded: 2009

Company Size: 11-50

HQ Location: Brilliant Directories Reviews, On the Beach :), Marina Del Rey, CA 90292, US

Financials: PRIVATE

Higher Logic Online Community

Engagement tool for an ongoing, meaningful interaction with customers, members, and employees

4.51

Read Reviews
Higher Logic Online Community Icon

Higher Logic Online Community

22.55
★★★★★
★★★★★
Engagement tool for an ongoing, meaningful interaction with customers, members, and employees

Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.

Higher Logic online communities is a cloud-based engagement platform that boosts customer experience with online communities and marketing automation. It is suited for any business looking to increase customer engagement to drive retention and new revenue. It helps customers to communicate, collaborate and stay in touch with the company. It provides customers access to the knowledgebase. It allows to create customer loyalty, improve customer support and satisfaction. Through this businesses can achieve customer advocacy by word-of-mouth marketing.

It provides custom automated workflows to build on expertise and best practices. Higher logic community supports member interactions at every level and shares ideas to promote the organization’s content and value. It provides advanced analytics that helps to effectively measure conversions and campaign impact.

Testimonials

Elizabeth Moris

Marketing Communications Manager

Regulatory Affairs Professionals Society

Higher Logic Online Community Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Ticketing,Microsites

Vendor: Higher Logic

Company Size: 251-500

HQ Location: 1919 North Lynn Street, Suite 500 Arlington, VA 22209

Financials: PRIVATE

Hivebrite

The online community platform - to manage and engage all types of private communities

4.56

Read Reviews
Hivebrite Icon

Hivebrite

22.78
★★★★★
★★★★★
The online community platform - to manage and engage all types of private communities

Hivebrite is an online Community Platform designed to help organizations build, manage, and engage their community with the help of all-in-one Community portals that are simple to set up and customizable. It can be used in various industries such as Education to connect with school or University alumni, in Non-profits for engaging with supporters around a cause, and Professional Networks and Corporate alumni, to name a few.

Hivebrite is completely customizable and provides all the tools needed to strengthen community engagement. Keep member data up-to-date, manage memberships and events, collect payments, centralize communication, and more from one easy-to-use platform.

To help facilitate data management, the primary features offered includes Import & export member data, search & targeting filters, Mass updates, Profile-update campaign and Profile update tracker. Apart from this, the platform also offers content management, event management, campaign management, push notifications, automatic newsletter, collaborations & opportunity, membership management & donations, group activity and networking facility.

Hivebrite offers APIs to help keep the data up-to-date and also to facilitate integration with CRM systems like Salesforce, Blackbaud CRM, Microsoft Dynamics, and Raiser's Edge NXT.

Testimonials

Erica Isotta Surace

Co-Founder

D2 Collective

Hivebrite Icon
Highlights
Top Processes : Community Engagement,Member communication management,Content management
Top Features : White labeling,Alerts & Notifications,Live feed

Vendor: Hivebrite

Founded: 2015

Company Size: 11-50

HQ Location: 5 rue des Italiens , Paris, 75009, FR

Financials: SERIES B

Vanilla Forums

Engage with Community - Vanilla Forums

4.38

Read Reviews
Vanilla Forums Icon

Vanilla Forums

21.92
★★★★★
★★★★★
Engage with Community - Vanilla Forums

Vanilla Forums is a customer community software designed to help the companies drive loyalty, enhance sales, and improve upon the customer service.

The primary features offered by the platform includes forums, knowledge base, questions & answers (Q&A), ideation and gamification. Other features include Performance Tracking, Revision History, Automated Summaries, Federated Search, Discussion Types, Mentions, notifications, avatars, auto save, private messaging and smart history.

The tool offers integration with CRM systems using single sign-on feature. It also offers base themes and layouts which can be customized by modifying the HTML and CSS.

Vanilla Forums Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Gamification,Dashboard,Alerts: popups & Notifications

Vendor: Vanilla

Company Size: 11-50

HQ Location: 2045 Rue Stanley, Suite 1,000, Montreal, Quebec H3A 2V4, CA

Financials: SERIES A

Nationbuilder

NationBuilder: Software for leaders

4.24

Read Reviews
Nationbuilder Icon

Nationbuilder

21.20
★★★★★
★★★★★
NationBuilder: Software for leaders

Nationbuilder is a Community engagement platform built to grow community and move them to action. It helps to improve brand engagement, digital and social presence.

NationBuilder is a software that helps leaders build, maintain, and expand human relationships. A community can achieve goals faster than a single individual. It helps leaders to develop and organize growing communities. It leads people to take action and maintain a history of your interaction in your nation.

It builds the infrastructure to strengthen the supporter relationships and scale the organization, tackles the community for motivation, uses fully-integrated software to reach the right people and get out the vote, contact potentials in the community and build up a network with the organization.

Nationbuilder Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization,Capture information,Capture contact

Vendor: Nationbuilder

Founded: 2009

Company Size: 101-250

HQ Location: 520 S. Grand Ave., 2nd Floor, Los Angeles, CA 90071

Financials: SERIES B

Bettermode

A customizable community platform for businesses

4.67

Read Reviews
Bettermode Icon

Bettermode

23.34
★★★★★
★★★★★
A customizable community platform for businesses

Bettermode is a Community Management Software, a flexible community engine that renders traditional online forums obsolete. It is highly user-centric and meets the business needs and audiences.

Bettermode has an engaging social dimension. It enables users to explore topics, follow threads, post queries, and initiate discussions. Apart from these, users can also perform a wide variety of social actions like commenting, sharing, and upvoting.

Bettermode is designed to be adaptable and flexible, to build a community that suits the business needs and consumers. Analytics help users gain valuable insight into community performance. Tribe allows users to sign up using established platforms such as Google, Facebook, Slack and LinkedIn. Single Sign On (SSO) can also be configured for enterprise customers. It provides integrations with third-party apps to automate processes and add functionalities such as polls, events, Q&As.

Testimonials

Mike van der Valk

Product Manager

Pipedrive

Bettermode Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Community building
Top Features : Gamification,Personalization,Alerts: popups & Notifications

Vendor: Bettermode

Founded: 2018

Company Size: 1-10

HQ Location: 22 Wellesley St E, Toronto, Ontario CA

Financials: SEED

Show More

What is Community Management?

Community Management

Community management is the way in which businesses grow their customers, employees, and/or partners using interaction on various channels and platforms. It is about leveraging brand relationships by interacting with an interested community, most likely over a digital channel.

The objective of Community management varies tremendously from business to business and can include product offerings, support, service, feedback, and innovative discussions all pertaining to your brand.

This provides businesses with an effective forum to manage multiple conversations, and showcase a personal and human face of the business to the community.

What is Community Management Software?

Community Management software helps businesses to manage communications between businesses and customers. This software offers brands the ability to moderate, support and interact with customers using a set of tools that facilitate and centralize community management activities.

Community Management software enables businesses to create and manage digital spaces for community members to share their thoughts, ideas, and concerns with each other, and the brand directly.

Community Management software can be used in a variety of ways across industries to offer specific community-related features, such as user-driven FAQs, product glitches and patches, chat rooms and support groups.

What is Community Management?

While there is a wide variety of Community Management software available in the market today, the most commonly accepted capabilities include:

  • Offering an internal system for employees to collaborate
  • Enable an easy way to manage larger communities centrally
  • Offer tools that can help monitor and measure metrics such as engagement or satisfaction

9 Benefits of using Community Management software

According to a Higher Logic survey of Community Managers, 63% of communities empower members frequently by asking questions (76%), providing solutions (68%), connecting (65%), being heard (61%), being seen (60%) or leading (35%). A Community Management software can, therefore, be a powerful tool in the hands of a proactive manager.

Test Market Before Launch

By introducing new product features to an engaged community, businesses can save tremendous time and effort in fine-tuning their innovations and test marketing it in front of an ideal customer set. Australian grocer ALDI has a Testers Club that allows customers to review items online and let ALDI know what they enjoy or what needs to be improved. This will not be possible without software especially if you’re dealing with a large community.

9 Benefits of using Community Management software

Easy Access to Quality Feedback

Community Management software can help you overcome product development issues by opening a clear channel of communication with customers. The software makes it easier to listen to feedback and direct valid product suggestions towards your product development team.

Grow Brand Loyalty

A Community Management software enables businesses to stay in control of conversations, which in turn empowers customers to become more emotionally vested in the success of the product.

Attract More Customers

Global Web Index states that one-third of internet users follow their favorite brands on social networks. By using Community Management software, businesses can ensure these engaged prospects are receiving content that can move them further along the customer journey.

Gain More Sales

A business managed community showcases authenticity in a brand. When researching a new product, 27.3% of users check online communities that are dedicated to a product or service, indicating the potential influence communities offer. A Community Management software helps brands professionally own their communities while at the same time, pick up on conversations that merely require a nudge to convert into purchases.

Metric-based Attribution

Reading of customer’s positive or negative sentiments towards a brand, can at times be influenced by human perception. Community Management software offers tools that help measure the volume of engagement and interactions, as well as satisfaction.

Innovate and Reward

Communities can also put forth ideas on what they would like to see or buy from their favorite brand. Community Management software can enable brands to use those ideas to further their relationship while improving their products. An example is the ‘My Starbucks Idea’, which has a community of over 150K users. Starbucks gives its members constant updates on ideas that have been generated by their own community, keeps track of those ideas, and rewards members for their participation all through the use of a Community Management software.

Cost-effective Marketing

A software helps businesses proactively manage conversations with its communities and keep the mood positive. Active and happy customers can help promote products and services to reach larger groups of people, quickly and effectively, while reducing ad costs, and improving conversions.

9 Benefits of using Community Management software

Minimize Support

Businesses can save time and money in support services by leveraging the Community Management software to optimally handle customer complaints.

Which industries use a Community Management Software

Depending on the industry looking to deploy the Community Management software, the type of community for which it is being deployed can vary tremendously.

And this can extend from personal relationships to business relationships, including relationships between brands and customers, or companies and their employees.

Industries including technology, medical, healthcare commonly deploy community management software for their employees, or specialized users to interact, such as a CIO or pediatric community.

Retail brands, gaming, and CPG brands are more likely to deploy Community Management software to bring together their customers and prospects.

Why Community Management is Important?

Why Community Management is Important?

Deal with Negative Publicity

Community Management software ensures your brand is always a part of the conversation. This allows businesses to quickly respond and manage negative feedback or bad publicity in a cost-effective manner.

Everything you do as a community builder should be about the community, Everything

C K

Caty Kobe

FeverBee

Avoid Repetition

Community Management software can help make publication of common content requirements (such as manuals and support issues) easier, saving time and effort in duplication and updates.

Unify the Brand Voice

With the brand communication shifting from one-to-many to a one-to-one mode, community Management software gives businesses the capability of developing and analyzing deeper relationships without sacrificing the quality of its messages.

Engage Instead of React

Community Management software allows you to keep your ear to the ground to listen, track, and analyze community activity, to help your brand stay relevant to the customers’ needs.

Go Beyond Marketing

One HBR study on branded communities states that “too often, companies isolate their community-building efforts within the marketing function.” But to achieve significant business benefits, brand communities need to be guided in supporting business goals and this can be facilitated by Community Management software.

Manage Nay-sayers

A large community often brings in negative opinions, rude responses, and trolls, which if not managed quickly can derail your community and send good customers away. Community Management software can help stay on top of unwanted community behavior.

Features of Community Management Software

To ensure that the goal of establishing a productive community is achieved, there must be some sort of management. Community Management software offers businesses with integrated tools to create, manage and measure online interactions effectively.

Advanced Management

Community Management software offers tools that enable company team members to interact, help, and appoint community moderators.

Omnichannel Support

Ability to support interactions of all community members across channels preferably from a single interface.

Tagging and Sorting

This functionality enables managers to tag, follow and sort through posts.

Content Creation

With the content creation feature, users can easily create and share content that is useful to others in the community.

Micro Content + Community Management = Effective Social Media Marketing

G V

Gary Vaynerchuk

Entrepreneur, Author, Speaker

Engagement Tools

The Community Management software needs to be able to offer features that encourage engagement such as discussion boards, polls, and chat features.

Analytics

Community Management software should offer brands the ability to measure the performance of its online community, monitor key metrics and auto generate reports.

Media Libraries

In addition to storing and filing content in a centralized location, a Community Management software will also need to provide personalized user permissions and control access.

Search Functionality

The right Community Management software should enable users to search through posts and content easily with basic or advanced search functionalities.

Email Notifications

Community Management software can offer user activity notifications and email updates both to the community users and to the brand manager to stay on top of communications.

Community Management Software and AI

With the power of machine learning and AI, Community Management software can leverage enormous volumes of conversations to offer meaningful insights to brands.

AI also enables personalization of content (and conversations) for each community user, which is something that simply cannot be managed manually. An AI-enabled Community Management software, however, can not only personalize conversations but even help community members find each other based on similarity in engagement or other metrics.

Smart Assistants

Additionally, AI powers chatbots and virtual assistants to help customers quickly find what they are looking for.

Automation

AI can also help automate notifications both across the community and within the organization.

Intelligent Filters

Using AI, community managers can monitor conversations and take actions based on notifications. For example, AI tools can moderate comments and use filters to intelligently assess when the interaction has escalated to the need for human mediation, thus saving tremendous time and effort.

5 Factors to Choose Right Community Management Software

Companies that are committed to offering their communities a direct channel of communication can reap the rewards of trust and loyalty. Before investing in a Community Management software, here are some of the factors to consider.

Customization

Your community needs to be user-friendly and to achieve this, your Community Management software should allow you to customize accordingly. This will help teams configure content elements such as post styles, landing pages, menus, and more.

Scalability

The success of your community is in its numbers, so the Community Management software needs to be able to handle a growing membership.

Integration

Community Management software must enable seamless transfer of data between itself and other applications (such as CRM and Marketing).

Ease of Use

It is essential that the interface of your Community Management software be intuitive in order for business users and community members to be encouraged to communicate without help.

Privacy & Security

Your community user data needs to be safeguarded, so the Community Management software must offer some level of privacy controls.

Challenges in Deploying Community Management Software

Future Relevance

With technology changes happening so fast, customers could be moving on to new channels quickly and the Community Management software should be able to adapt to stay relevant in the future.

Change Management

One of the challenges to any new software is the lack of buy-in from stakeholders leading to resistance in adopting the new software. This can be handled by ensuring key personnel involvement and offering training processes and usage incentives early on.

Staying on the Treadmill

Keeping your community going while getting into a new Community Management software can be quite a challenge. While the difficulty may vary according to the software, it’s good to implement any community facing changes in stages rather than all at once.

ROI for Community Management Software

According to a Higher Logic survey, communities with advanced strategies are 2x as likely to be able to provide value. A great example is Rapha, a premium brand for cycling gear that doesn’t invest in regular marketing, other than their exclusive membership program. Yet this niche UK brand achieved GBP 100M in sales, with a strong membership program that grew from 600 to 10.000+ members within three years. What's even more astonishing is that it is a paid membership.

Establishing a community is an ongoing task that must be constantly monitored, nurtured and grown. This is a significant time and effort investment by a company with a specific objective in mind. The use of a Community Management software can, therefore, help brands reduce the time and effort spent in monitoring customer interactions.

With the success of an online community measured by increased engagement and conversations around the brand, the volume of managing a large, potentially global community can be staggering. In such situations, the returns of investment in a Community Management software to manpower hours can be easily measured.

Advocacy can also help businesses gain tremendous mileage in brand visibility and in turn sales, as prospects typically trust peer opinions more than brand messages. American Express reports that Americans tell an average of nine people about good experiences. There is a huge brand-building potential that can come from professionally managing a customer community.

Brand advocates are usually satisfied customers and Community Management software can leverage these voices to positively impact sales with near-zero promotional costs.

Which of these 92 Community Management software fit your needs?

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92 Community Management Software

JomSocial

Social Networking for Joomla - Open Source Social N.

4.22

Read Reviews
JomSocial Icon

JomSocial

4.22
★★★★★
★★★★★
Social Networking for Joomla - Open Source Social N.

JomSocial is an Opensource community software and an easy-to-use addon to the JoomlaCMS. It enables community members to meet and exchange ideas and its integration with Joomla CMS converts it into a complete social networking website.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Content management
Top Features : Alerts: popups & Notifications,Widgets,Templates
JomSocial Icon

Vendor: JomSocial

Company Size: 11-50

HQ Location: California

Financials: PRIVATE

Wild Apricot

#1 Membership Management Software Award (6 years ...

4.55

Read Reviews
Wild Apricot Icon

Wild Apricot

4.55
★★★★★
★★★★★
#1 Membership Management Software Award (6 years ...

Wild Apricot is a cloud-based membership management application that helps nonprofit organizations and clubs to keep track of membership status, bill dues, event registrations and also provide information on upcoming events.

Highlights
Top Business Usecases : Membership management,Helpdesk management,Event management
Top Features : Templates,Personalization,Recording
Wild Apricot Icon

Vendor: personify

Founded: 1996

HQ Location: 6500 Riverplace Blvd., Austin, TX 78730, US

Financials: PRIVATE

Meetup Pro

Meetup Pro offers community management tools that make organizing easy.

4.06

Read Reviews
Meetup Pro Icon

Meetup Pro

4.06
★★★★★
★★★★★
Meetup Pro offers community management tools that make organizing easy.

Meetup Pro is a community management platform designed for brands and businesses to help connect with their audiences, drive community growth, engage with the customers and increase brand awareness.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engagement management
Top Features : Personalization,Alerts: popups & Notifications,SEO
Meetup Pro Icon

Vendor: Meetup

Company Size: 101-250

Financials: M&A

Viber

Calling and messaging app that connects people

4.33

Read Reviews
Viber Icon

Viber

4.33
★★★★★
★★★★★
Calling and messaging app that connects people

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Collaboration
Top Features : Personalization,Alerts: popups & Notifications,Recording
Viber Icon

Vendor: Viber Media

Founded: 2010

Company Size: 501-1000

HQ Location: Bne Brak, Tel Aviv

Financials: M&A

Google Voice

Smart voice calling on all your devices

4.29

Read Reviews
Google Voice Icon

Google Voice

4.29
★★★★★
★★★★★
Smart voice calling on all your devices
Highlights
Top Business Usecases : Sales call management,Call recording,Conference call management
Top Features : Personalization,Recording,Voice transcription
Google Voice Icon

Vendor: Google

Company Size: 10,001+

HQ Location: 1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Financials: SERIES A

Brilliant Directories

Website Directory Software, Themes & Templates

4.71

Read Reviews
Brilliant Directories Icon

Brilliant Directories

4.71
★★★★★
★★★★★
Website Directory Software, Themes & Templates

Brilliant Directories is a Directories Software that helps businesses to build membership websites. It supports various directory themes using which membership sites can be launched for any industry or local area. It helps businesses to monetize their communities using their own online directory.

Highlights
Top Business Usecases : Business development,Training & onboarding,Coaching
Top Features : Widgets,Recording,Templates
Brilliant Directories Icon

Vendor: Brilliant Directories

Founded: 2009

Company Size: 11-50

HQ Location: Brilliant Directories Reviews, On the Beach :), Marina Del Rey, CA 90292, US

Financials: PRIVATE

7Summits

builds community-driven digital transformation solutions on the Salesforce platform that unlock business value

4.36

Read Reviews
7Summits Icon

7Summits

4.36
★★★★★
★★★★★
builds community-driven digital transformation solutions on the Salesforce platform that unlock business value
Highlights
Top Business Usecases : Engagement management,Collaboration,Engaging and following up
Top Features : Personalization,Recording,Templates
7Summits Icon

Vendor: 7Summits

Company Size: 101-250

HQ Location: 200 North Jefferson Street , Milwaukee, Wisconsin 53202, US

Financials: PRIVATE

Higher Logic Online Community

Engagement tool for an ongoing, meaningful interaction with customers, members, and employees

4.51

Read Reviews
Higher Logic Online Community Icon

Higher Logic Online Community

4.51
★★★★★
★★★★★
Engagement tool for an ongoing, meaningful interaction with customers, members, and employees

Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Ticketing,Microsites
Higher Logic Online Community Icon

Vendor: Higher Logic

Company Size: 251-500

HQ Location: 1919 North Lynn Street, Suite 500 Arlington, VA 22209

Financials: PRIVATE

cegedim

A global technology and services company ... - Cegedim

4.00

Read Reviews
cegedim Icon

cegedim

4.00
★★★★★
★★★★★
A global technology and services company ... - Cegedim
Highlights
Top Business Usecases : Sales document management,Contract management,Digital signature
Top Features : Recording,Personalization,Dashboard
cegedim Icon

Vendor: cegedim Group

Company Size: 1001-5000

HQ Location: 137, Rue d'aguesseau, Boulogne-Billancourt, Île-de-France 92100, FR

Financials: IPO

Hivebrite

The online community platform - to manage and engage all types of private communities

4.56

Read Reviews
Hivebrite Icon

Hivebrite

4.56
★★★★★
★★★★★
The online community platform - to manage and engage all types of private communities

Hivebrite is an online Community Platform designed to help organizations build, manage, and engage their community with the help of all-in-one Community portals that are simple to set up and customizable. It can be used in various industries such as Education to connect with school or University alumni, in Non-profits for engaging with supporters around a cause, and Professional Networks and Corporate alumni, to name a few.

Highlights
Top Business Usecases : Community Engagement,Member communication management,Content management
Top Features : White labeling,Alerts & Notifications,Live feed
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Vendor: Hivebrite

Founded: 2015

Company Size: 11-50

HQ Location: 5 rue des Italiens , Paris, 75009, FR

Financials: SERIES B

Disqus

Disqus - The #1 way to build an audience on your website

4.17

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Disqus

4.17
★★★★★
★★★★★
Disqus - The #1 way to build an audience on your website
Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Engagement management
Top Features : Widgets,Personalization,SEO
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Vendor: Disqus

Company Size: 51-100

HQ Location: 717 Market St, San Francisco, California US

Financials: M&A

Vanilla Forums

Engage with Community - Vanilla Forums

4.38

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Vanilla Forums

4.38
★★★★★
★★★★★
Engage with Community - Vanilla Forums

Vanilla Forums is a customer community software designed to help the companies drive loyalty, enhance sales, and improve upon the customer service.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Gamification,Dashboard,Alerts: popups & Notifications
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Vendor: Vanilla

Company Size: 11-50

HQ Location: 2045 Rue Stanley, Suite 1,000, Montreal, Quebec H3A 2V4, CA

Financials: SERIES A

Fandom

Fandom - The entertainment site

4.00

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Fandom

4.00
★★★★★
★★★★★
Fandom - The entertainment site
Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Engagement management
Top Features : Personalization,Recording,Gamification
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Vendor: Fandom

HQ Location: San Francisco, California, US

Nationbuilder

NationBuilder: Software for leaders

4.24

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Nationbuilder

4.24
★★★★★
★★★★★
NationBuilder: Software for leaders

Nationbuilder is a Community engagement platform built to grow community and move them to action. It helps to improve brand engagement, digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization,Capture information,Capture contact
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Vendor: Nationbuilder

Founded: 2009

Company Size: 101-250

HQ Location: 520 S. Grand Ave., 2nd Floor, Los Angeles, CA 90071

Financials: SERIES B

Bettermode

A customizable community platform for businesses

4.67

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Bettermode

4.67
★★★★★
★★★★★
A customizable community platform for businesses

Bettermode is a Community Management Software, a flexible community engine that renders traditional online forums obsolete. It is highly user-centric and meets the business needs and audiences.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Community building
Top Features : Gamification,Personalization,Alerts: popups & Notifications
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Vendor: Bettermode

Founded: 2018

Company Size: 1-10

HQ Location: 22 Wellesley St E, Toronto, Ontario CA

Financials: SEED

Khoros Communities

Online brand communities to create digital spaces for customers

4.31

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Khoros Communities

4.31
★★★★★
★★★★★
Online brand communities to create digital spaces for customers

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Gamification,Dashboard,SEO
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Vendor: khoros

Company Size: 11-50

HQ Location: 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Financials: PRIVATE

Forj

Membership Community Platform to deliver an exceptional member experience

4.64

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Forj

4.64
★★★★★
★★★★★
Membership Community Platform to deliver an exceptional member experience

Forj is a Membership community platform, that aims at managing all aspects of community networking and communications. It is targeted at Non-profits, Associations and corporations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
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Vendor: Forj

Founded: 2014

Company Size: 11-50

HQ Location: San Francisco, California

Financials: SERIES A

Salesforce Community Cloud

Online Community Software - Salesforce.com

4.10

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Salesforce Community Cloud

4.10
★★★★★
★★★★★
Online Community Software - Salesforce.com
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Templates,Dashboard
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Vendor: Salesforce

Founded: 1999

Company Size: 10001+

HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Financials: IPO

Zapnito

Zapnito ‚Powering expert communities : Zapnito

4.73

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Zapnito

4.73
★★★★★
★★★★★
Zapnito ‚Powering expert communities : Zapnito

Zapnito is the community software platform built to showcase expertise. Zapnito is used to create branded expert networks that promote thought leadership, increase revenue, and build engagement and trust with the audience.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Content management
Top Features : Recording,Personalization,White label
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Vendor: Zapnito

Founded: 2014

Company Size: 1-10

HQ Location: Mindspace , 9th Floor, 9 Appold Street, London EC2A 2AP

Financials: SERIES A

inSided community

Central platform for engagement amongst customers in different categories

4.53

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inSided community

4.53
★★★★★
★★★★★
Central platform for engagement amongst customers in different categories

inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Dashboard,Gamification,Personalization
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Vendor: Gainsight

Founded: 2011

Company Size: 251-500

HQ Location: 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Financials: SERIES E

Okendo

Customer Review Software to drive growth throughout the buying journey.

4.85

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Okendo

4.85
★★★★★
★★★★★
Customer Review Software to drive growth throughout the buying journey.

Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

Highlights
Top Business Usecases : Rating and review management,Engagement management,Customer feedback management
Top Features : Rewards,Gamification,Personalization
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Vendor: Okendo

Company Size: 2-10

HQ Location: 333 George St, Level 5, Sydney, New South Wales 2000, AU

Financials: SERIES A

Influitive

Customer Advocacy SaaS – Gamify, Engage and Reward

4.63

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Influitive

4.63
★★★★★
★★★★★
Customer Advocacy SaaS – Gamify, Engage and Reward

Influitive is an engagement and advocacy software used by the Product, Support, Marketing and Customer teams across organization to engage with the brands in the relevant space from anywhere. It is used to generate product feedback from detractors and give promoters opportunities to advocate.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advocacy management
Top Features : Gamification,Alerts: popups & Notifications,Feedback surveys
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Vendor: Influitive

Founded: 2010

Company Size: 101-250

HQ Location: 111 Peter Street, 3rd Floor Toronto ON M5V 2H1

Financials: PRIVATE

Eventbrite

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

4.55

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Eventbrite

4.55
★★★★★
★★★★★
Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

Eventbrite is an event management and ticketing platform for event organizers to setup and promote their events.

Highlights
Top Business Usecases : Event management,Communication management,Sending & publishing communications
Top Features : Ticketing,Personalization,Templates
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Vendor: eventbrite

Company Size: 501-1000

HQ Location: 155 5th St, San Francisco, CA 94103, US

Financials: IPO

AnswerHub

AnswerHub - Developers Enabling Developers

4.41

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AnswerHub

4.41
★★★★★
★★★★★
AnswerHub - Developers Enabling Developers
Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Gamification,Ticketing,Alerts: popups & Notifications
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Vendor: Devada

Company Size: 51-200

HQ Location: 600 Park Offices Drive, STE 150, Raleigh-Durham, North Carolina 27560, US

Financials: PRIVATE