Okendo Overview

Okendo offers a customer marketing platform designed to boost growth and enhance customer loyalty. It leverages social proof and word-of-mouth marketing to drive conversions, making it a valuable tool for businesses looking to strengthen their market presence. By integrating seamlessly with Shopify, Okendo is trusted by some of the platform's fastest-growing merchants. The platform focuses on transforming casual shoppers into dedicated superfans, thus fostering profitable customer relationships. A unique aspect of Okendo is its ability to scale influence and drive engagement through user-generated content, providing businesses with a competitive edge in the crowded e-commerce landscape.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Okendo.

Other use cases:

  • Advertisement
  • Sending & Publishing Communications
  • Loyalty Management
  • Content Management
  • Channel Marketing
  • Helpdesk Management
  • Direct Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Okendo.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Okendo Use-Cases and Business Priorities: Customer Satisfaction Data

Okendo works with different mediums / channels such as User Generated Content. Social Media. and Facebook.

Okendo's features include Rewards, Gamification, Personalization, etc. and Okendo support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Okendo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers." - Reese Hammerstrom

Okendo, NiceJob, Broadly, BirdEye, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Okendo revolutionizes growth strategies for Shopify Ecommerce stores with its customer marketing platform. Visit Okendo.io to unlock new business possibilities.

Popular Business Setting

for Okendo

Top Industries

  • Apparel & Fashion
  • Retail
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Okendo is popular in Apparel & Fashion, Retail, and Food & Beverages and is widely used by Small Business, Mid Market, and Enterprise.

Okendo Customer wins, Customer success stories, Case studies

How does Okendo facilitate Rating And Review Management?

What Are the key features of Okendo for Engagement Management?

How does Okendo address your Customer Feedback Management Challenges?

What makes Okendo ideal for Sending & Publishing Communications?

43 buyers and buying teams have used Cuspera to assess how well Okendo solved their Reviews and Reputation needs. Cuspera uses 1403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Okendo testimonial

Reese Hammerstrom

Director of eCommerce

Nomad
Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers. Testimonial By Reese Hammerstrom
Okendo testimonial

John Peralta

Marketing Manager

Flamingo Estate
Okendo has been a great tool for us to use internally to understand how people are responding to our products and has allowed us to demonstrate our products' value. Testimonial By John Peralta
Okendo testimonial

Vera Yan

Co-Founder

Nimble Activewear
Including ratings & reviews from Okendo in our abandon cart flows in Klaviyo has been a total game changer! Click-through rate and revenue-per-recipient is the highest we’ve ever seen them. Testimonial By Vera Yan
CUSTOMERS TESTIMONIALS
Okendo testimonial

Reese Hammerstrom

Director of eCommerce

Nomad
Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers. Testimonial By Reese Hammerstrom
Okendo testimonial

John Peralta

Marketing Manager

Flamingo Estate
Okendo has been a great tool for us to use internally to understand how people are responding to our products and has allowed us to demonstrate our products' value. Testimonial By John Peralta
Okendo testimonial

Vera Yan

Co-Founder

Nimble Activewear
Including ratings & reviews from Okendo in our abandon cart flows in Klaviyo has been a total game changer! Click-through rate and revenue-per-recipient is the highest we’ve ever seen them. Testimonial By Vera Yan

Vegamour - Consumer Goods

Vegamour used Okendo Reviews to improve their customer review process. They switched from Yotpo to Okendo for better integrations and customer service. With Okendo, Vegamour sends review requests at ...the right time for each product. This led to 21% of all revenue being influenced by Okendo and a 277% increase in conversions. Vegamour found Okendo easy to use and appreciated the strong support and flexible features.

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Pillow Cube - Consumer Goods

Okendo helped Pillow Cube combine Quizzes, Reviews, and Referrals into one easy-to-use platform. Pillow Cube used customer data from Okendo to improve product and customer experience strategies. The ...company saw a 27x ROI after switching to Okendo. They also reduced return rates by using Quizzes to guide customers to the right product. Okendo made it easy for Pillow Cube to import reviews and grow revenue year-over-year.

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Soylent - Food & Beverages

Soylent used Okendo Surveys to collect customer feedback across their website. Before Okendo, they could only collect survey responses on the order confirmation page. With Okendo, they now distribute... surveys at multiple points in the customer journey. This led to a 20% survey response rate and fast feedback, with answers received within 24 hours. Automation saved the team hours of manual work. Soylent uses the data to inform product strategy and personalize email campaigns.

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NEIWAI - Apparel & Fashion

Okendo Quizzes helped NEIWAI guide shoppers to the right products. NEIWAI set up the Barely Zero Quiz quickly before the holiday season. The quiz gave shoppers personalized bra recommendations. NEIWA...I saw a 15% conversion rate from the quiz. They achieved a 53x ROI using Okendo Quizzes. The easy setup let NEIWAI test and expand their quiz strategy fast.

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Moana Bikini - Apparel & Fashion

Moana Bikini used Okendo to manage reviews, loyalty, and referrals in one platform. They wanted to boost customer loyalty and make it easier to reward top customers. Okendo helped them collect more p...hoto and video reviews for their marketing. Moana Bikini saw a 33x ROI from Okendo Loyalty. Loyalty members were 2.5 times more likely to buy again. Their loyalty members had a 23% higher average order value than non-members.

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MooGoo - Consumer Goods

Okendo helped MooGoo improve customer acquisition and retention with quizzes and reviews. MooGoo used Okendo Quizzes to create a personalized shopping experience, achieving a 23x ROI and an 18% quiz ...conversion rate. The review platform let MooGoo add user-generated content to marketing, building trust and credibility. Okendo's integration with Shopify and Klaviyo made it easy for MooGoo to segment and personalize marketing. MooGoo found Okendo easier to use and more cost-effective than their previous quiz provider.

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Strategies to Increase Your Reviews ROI with Okendo

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Frequently Asked Questions(FAQ)

for Okendo

What is Okendo?

Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

It enables merchants and users to achieve maximum results and a bigger return on their marketing investment. It can accelerate the growth of high-performance merchants, power Shopify’s biggest brands, process millions of orders and scale effortlessly to meet peak periods of shopper traffic.

Some of its features include automated review requests, capturing customer insights, and product insights, visually sharing the product experience, answering shopper’s important pre-purchase questions and facilitating customer community interaction, multi-channel marketing and more.

What is Okendo used for?

Okendo is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Rating And Review Management, Engagement Management and Customer Feedback Management .

What are the top features of Okendo?

Rewards, Gamification and Personalization are some of the top features of Okendo.

Who uses Okendo?

Okendo is used by Apparel & Fashion, Retail and Food & Beverages among other industries.

What are Okendo alternatives?

NiceJob, Broadly, BirdEye and Grade.Us Review Management are popular alternatives for Okendo.

Where is Okendo located?

Okendo is headquartered at 333 George St, Level 5, Sydney, New South Wales 2000, AU.
lightning

Peers used Okendo for rating and review management and engagement management

Okendo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.63/5 ★

Read Reviews (129)
Analytics

3.53/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.63/5 ★

Read Reviews (129)
Analytics

3.53/5 ★

Read Reviews (54)

Software Failure Risk Guidance

?

for Okendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Okendo

Okendo Pty Ltd. News

Product

Introducing Okendo Loyalty x Shopify POS

Okendo introduces Okendo Loyalty x Shopify POS, enhancing its customer marketing platform with features like reviews, quizzes, referrals, and loyalty programs to build stronger customer relationships and drive conversions.

Read more →
Product

Ecommerce Marketing Funnel: 5 Key Stages for Conversion

Okendo.io enhances ecommerce business through customer reviews, loyalty programs, and integrations, driving conversions and customer success. Explore customer stories and support resources.

Read more →

Okendo Pty Ltd. Profile

Company Name

Okendo Pty Ltd.

Company Website

https://www.okendo.io/

HQ Location

333 George St, Level 5, Sydney, New South Wales 2000, AU

Employees

2-10

Social

Linkedin Twitter

Financials

SERIES A