Okendo Overview

Okendo offers a customer marketing platform designed to boost growth and enhance customer loyalty. It leverages social proof and word-of-mouth marketing to drive conversions, making it a valuable tool for businesses looking to strengthen their market presence. By integrating seamlessly with Shopify, Okendo is trusted by some of the platform's fastest-growing merchants. The platform focuses on transforming casual shoppers into dedicated superfans, thus fostering profitable customer relationships. A unique aspect of Okendo is its ability to scale influence and drive engagement through user-generated content, providing businesses with a competitive edge in the crowded e-commerce landscape.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Okendo.

Other use cases:

  • Advertisement
  • Sending & Publishing Communications
  • Loyalty Management
  • Content Management
  • Channel Marketing
  • Helpdesk Management
  • Direct Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Okendo.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Improve Digital And Social Presence
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Okendo Use-Cases and Business Priorities: Customer Satisfaction Data

Okendo works with different mediums / channels such as User Generated Content. Social Media. and Facebook.

Okendo's features include Rewards, Gamification, Personalization, etc. and Okendo support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Okendo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Having the ability to add relevant reviews to AC emails and leverage data collected through the integration Okendo shares with Klaviyo was a surprise. It’s far more advanced than anything I have seen from other providers." - Darren Ford

Okendo, NiceJob, Broadly, BirdEye, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Okendo revolutionizes growth strategies for Shopify Ecommerce stores with its customer marketing platform. Visit Okendo.io to unlock new business possibilities.

Popular Business Setting

for Okendo

Top Industries

  • Apparel & Fashion
  • Retail
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Okendo is popular in Apparel & Fashion, Retail, and Food & Beverages and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Okendo Use Cases

How efficiently Does Okendo manage your Rating And Review Management?

Why is Okendo the best choice for Engagement Management?

What Are the key features of Okendo for Customer Feedback Management?

What makes Okendo ideal for Sending & Publishing Communications?

44+ more Business Use Cases

43 buyers and buying teams have used Cuspera to assess how well Okendo solved their Reviews and Reputation needs. Cuspera uses 1403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Okendo testimonial

Darren Ford

Head of Digital

Outland Denim
Having the ability to add relevant reviews to AC emails and leverage data collected through the integration Okendo shares with Klaviyo was a surprise. It’s far more advanced than anything I have seen from other providers. Testimonial By Darren Ford
Okendo testimonial

Reese Hammerstrom

Director of eCommerce

Nomad
Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers. Testimonial By Reese Hammerstrom
Okendo testimonial

Jason Daniel

CEO & Founder

LSKD
Okendo makes everything work seamlessly and they’re a great team behind the scenes. I have personally recommended Okendo to a lot of brands, we’re stoked to work with their team. Testimonial By Jason Daniel
CUSTOMERS TESTIMONIALS
Okendo testimonial

Darren Ford

Head of Digital

Outland Denim
Having the ability to add relevant reviews to AC emails and leverage data collected through the integration Okendo shares with Klaviyo was a surprise. It’s far more advanced than anything I have seen from other providers. Testimonial By Darren Ford
Okendo testimonial

Reese Hammerstrom

Director of eCommerce

Nomad
Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers. Testimonial By Reese Hammerstrom
Okendo testimonial

Jason Daniel

CEO & Founder

LSKD
Okendo makes everything work seamlessly and they’re a great team behind the scenes. I have personally recommended Okendo to a lot of brands, we’re stoked to work with their team. Testimonial By Jason Daniel

Case Studies

Apparel & Fashion

CASE STUDY Manitobah

Okendo Reviews helped Manitobah collect over 5,000 reviews on one product. Manitobah used Okendo to make it easy for customers to share feedback and photos. The company used review insights to improv...e product fit and sizing. Manitobah integrated Okendo with Klaviyo to use reviews in email and SMS campaigns. As a result, 14% of revenue was influenced by reviews, conversion rates increased by 203% for shoppers who interacted with reviews, and average order value rose by 5.5%.

Read more →
Health, Wellness and Fitness

CASE STUDY Kineon

Okendo Reviews helped Kineon collect product reviews with user-generated content. Kineon used Okendo to get customer feedback and improve marketing. They launched a campaign using real reviews and go...t four times more inquiries than before. Kineon saw a 4x increase in top-line revenue. They achieved a 416x ROI and a 325% higher conversion rate for customers who interacted with Okendo Reviews.

Read more →
Apparel & Fashion

CASE STUDY Mugsy

Okendo Reviews helped Mugsy boost customer retention and engagement. Mugsy used real customer reviews to create ads, emails, and TV campaigns. They focused on building a strong community instead of c...hasing new customers. This approach led to a 172x ROI, a 151% increase in conversion rate for shoppers who engage with reviews, and a 6.3% increase in average order value. Mugsy proved that authentic customer stories drive real business growth.

Read more →
Apparel & Fashion

CASE STUDY Barstool Store

Barstool Store used Okendo Reviews to help shoppers trust their products. They worried reviews might hurt their brand, but Okendo let them filter and highlight the best feedback. They only allowed re...al buyers to leave reviews. After using Okendo, Barstool Store saw a 335% increase in conversion rate for customers who interacted with reviews and a 16% increase in average order value. They also improved SEO and product visibility with Google Shopping integration.

Read more →
Food & Beverages

CASE STUDY Terra Kaffe

Terra Kaffe used Okendo to boost their referral program and customer engagement. They switched from Yotpo to Okendo for better support and flexibility. Okendo helped them set up a $100 referral incen...tive for new customers and $50 for referrers. The platform integrated with Klaviyo and Kustomer to automate referral reminders. Terra Kaffe achieved a 215x ROI from Okendo referrals and an 8.6% referral conversion rate.

Read more →
Apparel & Fashion

CASE STUDY The Perfect Jean

Okendo Quizzes helped The Perfect Jean guide shoppers to the right jeans. The Perfect Match quiz made it easy for customers to find their best fit. This reduced returns and exchanges. The company saw... a 15% quiz conversion rate. Okendo Quizzes delivered a 31x ROI for The Perfect Jean.

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Video

Strategies to Increase Your Reviews ROI with Okendo

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Frequently Asked Questions(FAQ)

for Okendo

What is Okendo?

Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

It enables merchants and users to achieve maximum results and a bigger return on their marketing investment. It can accelerate the growth of high-performance merchants, power Shopify’s biggest brands, process millions of orders and scale effortlessly to meet peak periods of shopper traffic.

Some of its features include automated review requests, capturing customer insights, and product insights, visually sharing the product experience, answering shopper’s important pre-purchase questions and facilitating customer community interaction, multi-channel marketing and more.

What is Okendo used for?

Okendo is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Rating And Review Management, Engagement Management and Customer Feedback Management .

What are the top features of Okendo?

Rewards, Gamification and Personalization are some of the top features of Okendo.

Who uses Okendo?

Okendo is used by Apparel & Fashion, Retail and Food & Beverages among other industries.

What are Okendo alternatives?

NiceJob, Broadly, BirdEye and Grade.Us Review Management are popular alternatives for Okendo.

Where is Okendo located?

Okendo is headquartered at 333 George St, Level 5, Sydney, New South Wales 2000, AU.
lightning

Peers used Okendo for rating and review management and engagement management

Okendo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.63/5 ★

Read Reviews (129)
Analytics

3.53/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.63/5 ★

Read Reviews (129)
Analytics

3.53/5 ★

Read Reviews (54)

Software Failure Risk Guidance

?

for Okendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Okendo

Okendo Pty Ltd. News

Product

Introducing Okendo Loyalty x Shopify POS

Okendo introduces Okendo Loyalty x Shopify POS, enhancing its customer marketing platform with features like reviews, quizzes, referrals, and loyalty programs to build stronger customer relationships and drive conversions.

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Product

Ecommerce Marketing Funnel: 5 Key Stages for Conversion

Okendo.io enhances ecommerce business through customer reviews, loyalty programs, and integrations, driving conversions and customer success. Explore customer stories and support resources.

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Build Your Dream Loyalty Program with Okendo Loyalty

Maximize customer lifetime value, increase customer engagement, and drive revenue with Okendo Loyalty We’re excited to announce the launch of Okendo

The post Build Your Dream Loyalty Program with Okendo Loyalty appeared first on Okendo.

Read more →

Consumer Decision-Making Process: The 5 Key Stages

Uncover the psychology of customer decision-making. Learn about the stages and factors that shape consumer choices in this guide.

The post Consumer Decision-Making Process: The 5 Key Stages appeared first on Okendo.

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Okendo Pty Ltd. Profile

Company Name

Okendo Pty Ltd.

Company Website

https://www.okendo.io/

HQ Location

333 George St, Level 5, Sydney, New South Wales 2000, AU

Employees

2-10

Social

Linkedin Twitter

Financials

SERIES A