Okendo Overview

Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

It enables merchants and users to achieve maximum results and a bigger return on their marketing investment. It can accelerate the growth of high-performance merchants, power Shopify’s biggest brands, process millions of orders and scale effortlessly to meet peak periods of shopper traffic.

Some of its features include automated review requests, capturing customer insights, and product insights, visually sharing the product experience, answering shopper’s important pre-purchase questions and facilitating customer community interaction, multi-channel marketing and more.

Cuspera Reviews

43 buyers and buying teams have used Cuspera to assess how well Okendo solved their Reviews and Reputation needs. Cuspera uses 1403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Okendo.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Okendo.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.77/5

Read Reviews (142)

"...They knew that the insights Okendo customer reviews provided would help them accomplish their goal of empowering potential customers to feel comfortable shopping with a new brand...." Case Study Outland Denim
Engagement Management with User Generated Content

4.60/5

Read Reviews (42)

"...With all of these tools in place, Arctic Cool has access to extensive sources of zero-party data it can use to optimize its customer engagement. ..." Case Study Arctic Cool
engaging and following up

4.61/5

Read Reviews (32)

"...After onboarding all of our followup questions were answered promptly by the support team. ...."
engaging with scheduling & cadence

3.17/5

Read Reviews (1)

"...Okendo allowed Nomad to customize and integrate them into their regular email cadence to ensure they were presenting a full-on brand experience...."
Customer Feedback Management

4.43/5

Read Reviews (35)

"...As a result, Levicute is seeing more sales, customer satisfaction and loyalty than ever. ..." Swanky Australia: New Shopify Plus Agency Launching Near Brisbane
measuring customer satisfaction

3.79/5

Read Reviews (3)

"...One way Copper Cow Coffee ensures customer satisfaction is with Okendo..."
PEER EXPERIENCES
Rating And Review Management

4.77/5

Read Reviews (142)

"...They knew that the insights Okendo customer reviews provided would help them accomplish their goal of empowering potential customers to feel comfortable shopping with a new brand...." Case Study Outland Denim
Engagement Management with User Generated Content

4.60/5

Read Reviews (42)

"...With all of these tools in place, Arctic Cool has access to extensive sources of zero-party data it can use to optimize its customer engagement. ..." Case Study Arctic Cool
engaging and following up

4.60/5

Read Reviews (32)

engaging with scheduling & cadence

4.60/5

Read Reviews (1)

Customer Feedback Management

4.43/5

Read Reviews (35)

"...As a result, Levicute is seeing more sales, customer satisfaction and loyalty than ever. ..." Swanky Australia: New Shopify Plus Agency Launching Near Brisbane
measuring customer satisfaction

4.43/5

Read Reviews (3)

44+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1403 insights from peers and experts to help you assess how these Okendo use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Madisson Cartwright

Director of Operations & Revenue

The Office of Angela Scott

Okendo has been wonderful to work with. The team was very accomodating in getting us set up. It was so easy to get installed and everything integrates seamlessly Testimonial By Madisson Cartwright

Molly Drees

Channel Coordinator

Grace and Lace

Okendo’s team was amazing and handled every little detail themselves, from customizing our review widget to matching our onsite branding and setting up Review Request Email flows in Klaviyo. I don’t think it could have been much easier on our team or have gone more smoothly. Testimonial By Molly Drees

Ben Katzaman

Founder & CEO

Wanderer Bracelets

Every interaction we’ve had with Okendo has been professional and they went above and beyond to make it smooth and simple. It was one of the easiest app onboards we’ve ever had. It didn’t require a lot of additional team time to get it set up and it wasn’t a multi-week setup like some other review ...apps.

Testimonial By Ben Katzaman
CUSTOMERS TESTIMONIALS

Madisson Cartwright

Director of Operations & Revenue

The Office of Angela Scott

Okendo has been wonderful to work with. The team was very accomodating in getting us set up. It was so easy to get installed and everything integrates seamlessly Testimonial By Madisson Cartwright

Molly Drees

Channel Coordinator

Grace and Lace

Okendo’s team was amazing and handled every little detail themselves, from customizing our review widget to matching our onsite branding and setting up Review Request Email flows in Klaviyo. I don’t think it could have been much easier on our team or have gone more smoothly. Testimonial By Molly Drees

Ben Katzaman

Founder & CEO

Wanderer Bracelets

Every interaction we’ve had with Okendo has been professional and they went above and beyond to make it smooth and simple. It was one of the easiest app onboards we’ve ever had. It didn’t require a lot of additional team time to get it set up and it wasn’t a multi-week setup like some other review ...apps.

Testimonial By Ben Katzaman

Case Studies

COMPANY CASE STUDIES
Case Study Crunchyroll

Crunchyroll has been able to generate as many as 4,712 reviews in 2021 with Okendo

Read More
Case Study The Office of Angela Scott

How MuteSix teamed up with Okendo helping The Office of Angela Scott to optimize the brand’s Smart Shopping ads and dramatically increase returns.

Read More
Case Study Outland Denim

Using the Okendo, Outland Denim was able to incorporate high-quality reviews into their abandoned cart email sequence

Read More

Popular Business Setting

for Okendo

Top Industries

  • Apparel & Fashion
  • Retail
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Okendo to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Okendo

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

3.87/5

Read Reviews (42)
Gamification

3.87/5

Read Reviews (42)
Personalization

4.21/5

Read Reviews (33)
Widgets

3.70/5

Read Reviews (16)
Ticketing

3.91/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Rewards

3.87/5

Read Reviews (42)
Gamification

3.87/5

Read Reviews (42)
Personalization

4.21/5

Read Reviews (33)
Widgets

3.70/5

Read Reviews (16)
Ticketing

3.91/5

Read Reviews (10)

IT and Other Capabilities

for Okendo

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.09/5

Read Reviews (26)
Data Import

4.00/5

Read Reviews (82)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.09/5

Read Reviews (26)
Data Import

4.00/5

Read Reviews (82)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.34/5

Read Reviews (193)
Email Support

3.60/5

Read Reviews (21)
Chat Support

3.44/5

Read Reviews (17)
Phone Support

3.44/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.34/5

Read Reviews (193)
Email Support

3.60/5

Read Reviews (21)
Chat Support

3.44/5

Read Reviews (17)
Phone Support

3.44/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.63/5

Read Reviews (129)
Analytics

3.53/5

Read Reviews (54)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.63/5

Read Reviews (129)
Analytics

3.53/5

Read Reviews (54)

Software Failure Risk Guidance

?

for Okendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Okendo

Vendor Profile Details

Company Name

Okendo

Company Website

https://www.okendo.io/

HQ Location

333 George St, Level 5, Sydney, New South Wales 2000, AU

Employees

2-10

Social

Financials

NA