Okendo Overview

Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

It enables merchants and users to achieve maximum results and a bigger return on their marketing investment. It can accelerate the growth of high-performance merchants, power Shopify’s biggest brands, process millions of orders and scale effortlessly to meet peak periods of shopper traffic.

Some of its features include automated review requests, capturing customer insights, and product insights, visually sharing the product experience, answering shopper’s important pre-purchase questions and facilitating customer community interaction, multi-channel marketing and more.

Cuspera Reviews

43 buyers and buying teams have used Cuspera to assess how well Okendo solved their Reviews and Reputation needs. Cuspera uses 1403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Okendo.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Okendo.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.77/5

Read Reviews (142)

"...Customers value other customers reviews so it's helpful to have them all organized on our product pages so customers can easily scroll through the reviews. ...." Peer review by Mitchell Y., Brand Manager
Engagement Management with User Generated Content

4.60/5

Read Reviews (42)

"...Okendo allowed Nomad to customize and integrate them into their regular email cadence to ensure they were presenting a full-on brand experience...." Case Study Nomad
engaging and following up

4.61/5

Read Reviews (32)

engaging with scheduling & cadence

3.17/5

Read Reviews (1)

Customer Feedback Management

4.43/5

Read Reviews (35)

"...Image source Okendo Okendo is all about the visuals, encouraging customers to give feedback with photos or even videos...." Use Embedded Product Reviews on Your Shopify Store to Increase Conversions
measuring customer satisfaction

3.79/5

Read Reviews (3)

PEER EXPERIENCES
Rating And Review Management

4.77/5

Read Reviews (142)

"...Customers value other customers reviews so it's helpful to have them all organized on our product pages so customers can easily scroll through the reviews. ...." Peer review by Mitchell Y., Brand Manager
Engagement Management with User Generated Content

4.60/5

Read Reviews (42)

"...Okendo allowed Nomad to customize and integrate them into their regular email cadence to ensure they were presenting a full-on brand experience...." Case Study Nomad
engaging and following up

4.60/5

Read Reviews (32)

engaging with scheduling & cadence

4.60/5

Read Reviews (1)

Customer Feedback Management

4.43/5

Read Reviews (35)

"...Image source Okendo Okendo is all about the visuals, encouraging customers to give feedback with photos or even videos...." Use Embedded Product Reviews on Your Shopify Store to Increase Conversions
measuring customer satisfaction

4.43/5

Read Reviews (3)

44+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1403 insights from peers and experts to help you assess how these Okendo use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Reese Hammerstrom

Director of eCommerce

Nomad

Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers. Testimonial By Reese Hammerstrom

Vera Yan

Co-Founder

Nimble Activewear

Including ratings & reviews from Okendo in our abandon cart flows in Klaviyo has been a total game changer! Click-through rate and revenue-per-recipient is the highest we’ve ever seen them. Testimonial By Vera Yan

Kate Collinson

Ecommerce Consultant

Kat the Label

When committing to Okendo, we wanted to ensure we took full advantage of every feature they had to offer. Okendo has helped us take Kat the Label to the next level. Testimonial By Kate Collinson
CUSTOMERS TESTIMONIALS

Reese Hammerstrom

Director of eCommerce

Nomad

Consistent branding and site speed performance are two crucial elements of the customer experience for Nomad. Using Okendo and Shogun, we’ve been able to increase conversions while providing an overall better experience for our customers. Testimonial By Reese Hammerstrom

Vera Yan

Co-Founder

Nimble Activewear

Including ratings & reviews from Okendo in our abandon cart flows in Klaviyo has been a total game changer! Click-through rate and revenue-per-recipient is the highest we’ve ever seen them. Testimonial By Vera Yan

Kate Collinson

Ecommerce Consultant

Kat the Label

When committing to Okendo, we wanted to ensure we took full advantage of every feature they had to offer. Okendo has helped us take Kat the Label to the next level. Testimonial By Kate Collinson

Case Studies

COMPANY CASE STUDIES
Case Study Wanderer Bracelets

Wanderer Bracelets migrated to Okendo which allowed them to integrate reviews into Google Shopping and Product Listing Ads.

Read More
Case Study Nomad

Using the Okendo, Nomad was able to optimize their customer experience

Read More
Case Study LSKD

Okendo allows LSKD’s community to share their experiences with like-minded shoppers

Read More

Popular Business Setting

for Okendo

Top Industries

  • Apparel & Fashion
  • Retail
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Okendo to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Okendo

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

3.87/5

Read Reviews (42)
Gamification

3.87/5

Read Reviews (42)
Personalization

4.21/5

Read Reviews (33)
Widgets

3.70/5

Read Reviews (16)
Ticketing

3.91/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Rewards

3.87/5

Read Reviews (42)
Gamification

3.87/5

Read Reviews (42)
Personalization

4.21/5

Read Reviews (33)
Widgets

3.70/5

Read Reviews (16)
Ticketing

3.91/5

Read Reviews (10)

IT and Other Capabilities

for Okendo

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.09/5

Read Reviews (26)
Data Import

4.00/5

Read Reviews (82)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.09/5

Read Reviews (26)
Data Import

4.00/5

Read Reviews (82)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.34/5

Read Reviews (193)
Email Support

3.60/5

Read Reviews (21)
Chat Support

3.44/5

Read Reviews (17)
Phone Support

3.44/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.34/5

Read Reviews (193)
Email Support

3.60/5

Read Reviews (21)
Chat Support

3.44/5

Read Reviews (17)
Phone Support

3.44/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.63/5

Read Reviews (129)
Analytics

3.53/5

Read Reviews (54)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.63/5

Read Reviews (129)
Analytics

3.53/5

Read Reviews (54)

Software Failure Risk Guidance

?

for Okendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Okendo

Vendor Profile Details

Company Name

Okendo

Company Website

https://www.okendo.io/

HQ Location

333 George St, Level 5, Sydney, New South Wales 2000, AU

Employees

2-10

Social

Financials

NA