About Broadly

Broadly is online customer review software that helps businesses look great online getting more positive online reviews, keeping negative feedback offline, and attracting more customers. It helps to improve digital and social presence and acquire customers.

Broadly helps attract and capture leads, streamline communications by email and text, collect mobile payments, and gather feedback and reviews all through one app.

Broadly converts more leads into customers through web chat that makes it easy for new customers to get in touch. It automates and follows up with customers to gain real-time feedback about their experiences, and also engages with the contact through a mobile app that enables to chat with customers and prospects, manage contact list, and respond to reviews.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Broadly solves your Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Broadly.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Grow Market Share
  • Improve Internal Communications
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using Broadly.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.50/5

Read Reviews (182)

"...Feedback comes in all forms: reviews online, customer surveys, emails, word-of-mouth or even performance reviews...." Broadly: Customer Feedback Software & Client Feedback Tools
Customer Feedback Management

4.91/5

Read Reviews (46)

"...Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service...." Peer review by Melissa W, Owner/Operator, Consumer Services
measuring customer satisfaction

4.12/5

Read Reviews (2)

Engagement Management

4.69/5

Read Reviews (45)

"...Strong online presence, brand new website, customer engagement, search engine optimization, loyal customers, etc...." Peer review by Andy L., CEO, Retail
engaging and following up

4.58/5

Read Reviews (33)

PEER EXPERIENCES
Rating And Review Management

4.50/5

Read Reviews (182)

"...Feedback comes in all forms: reviews online, customer surveys, emails, word-of-mouth or even performance reviews...." Broadly: Customer Feedback Software & Client Feedback Tools
Customer Feedback Management

4.91/5

Read Reviews (46)

"...Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service...." Peer review by Melissa W, Owner/Operator, Consumer Services
measuring customer satisfaction

4.91/5

Read Reviews (2)

Engagement Management

4.69/5

Read Reviews (45)

"...Strong online presence, brand new website, customer engagement, search engine optimization, loyal customers, etc...." Peer review by Andy L., CEO, Retail
engaging and following up

4.69/5

Read Reviews (33)

25+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1045 insights from peers and experts to help you assess how these Broadly use cases fit your Reviews and Reputation needs.

Popular Business Setting

for Broadly

Top Industries

  • Construction
  • Automotive
  • Consumer Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Broadly to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Broadly

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
SEO

4.53/5

Read Reviews (23)
Personalization

3.66/5

Read Reviews (19)
Feedback surveys

4.42/5

Read Reviews (16)
Gamification

4.41/5

Read Reviews (6)
Dashboard

3.54/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
SEO

4.53/5

Read Reviews (23)
Personalization

3.66/5

Read Reviews (19)
Feedback surveys

4.42/5

Read Reviews (16)
Gamification

4.41/5

Read Reviews (6)
Dashboard

3.54/5

Read Reviews (5)

IT and Other Capabilities

for Broadly

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.65/5

Read Reviews (31)
Data Import

3.15/5

Read Reviews (74)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.65/5

Read Reviews (31)
Data Import

3.15/5

Read Reviews (74)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.14/5

Read Reviews (190)
Chat Support

4.02/5

Read Reviews (36)
Phone Support

3.81/5

Read Reviews (32)
Email Support

3.08/5

Read Reviews (24)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.14/5

Read Reviews (190)
Chat Support

4.02/5

Read Reviews (36)
Phone Support

3.81/5

Read Reviews (32)
Email Support

3.08/5

Read Reviews (24)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.24/5

Read Reviews (11)
Custom Reports

2.88/5

Read Reviews (65)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.24/5

Read Reviews (11)
Custom Reports

2.88/5

Read Reviews (65)

Failure Risk Guidance Security Report

?

for Broadly

Overall Risk Meter

Low Medium High

Top Failure Risks for Broadly

Vendor Profile Details

Company Name

Broadly

Company Website

https://broadly.com/

Year Founded

2014

HQ Location

Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612

Employees

101-250

Social

Financials

Series B