Broadly Overview
Broadly is online customer review software that helps businesses look great online getting more positive online reviews, keeping negative feedback offline, and attracting more customers. It helps to improve digital and social presence and acquire customers.
Broadly helps attract and capture leads, streamline communications by email and text, collect mobile payments, and gather feedback and reviews all through one app.
Broadly converts more leads into customers through web chat that makes it easy for new customers to get in touch. It automates and follows up with customers to gain real-time feedback about their experiences, and also engages with the contact through a mobile app that enables to chat with customers and prospects, manage contact list, and respond to reviews.
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well Broadly solved their Reviews and Reputation needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Broadly.
Use Cases
Peers recommend Rating And Review Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Broadly.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management |
4.51/5 ★ |
"...Broadly: This tool from Broadly makes it super easy to collect customer feedback and reviews, through various platforms of your customer s choice...." 5 Top Tools for Collecting Customer Feedback |
| Engagement Management |
4.66/5 ★ |
"...Broadly takes care of the immediate follow up for our customers in order to strive for a dedicated truthful review...." Peer review by Jacob H, Vice President/ Residential Sales Manager, Construction |
| engaging and following up |
4.52/5 ★ |
"...I love that they follow up with me to see if I need anything or how they can help...." Peer review by Administrator |
| Customer Feedback Management with Website |
4.89/5 ★ |
"...Asking for customer feedback is a great way to have the customer let you know if there is a problem ahead of a bad review..." Peer review by Amber R., Manager, Construction |
| measuring customer satisfaction |
3.88/5 ★ |
"...Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service...." Peer review by Melissa W, Owner/Operator, Consumer Services |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management |
4.51/5 ★ |
"...Broadly: This tool from Broadly makes it super easy to collect customer feedback and reviews, through various platforms of your customer s choice...." 5 Top Tools for Collecting Customer Feedback |
|
| Engagement Management |
4.66/5 ★ |
"...Broadly takes care of the immediate follow up for our customers in order to strive for a dedicated truthful review...." Peer review by Jacob H, Vice President/ Residential Sales Manager, Construction |
|
| engaging and following up |
4.66/5 ★ |
| Customer Feedback Management with Website |
4.89/5 ★ |
"...Asking for customer feedback is a great way to have the customer let you know if there is a problem ahead of a bad review..." Peer review by Amber R., Manager, Construction |
|
| measuring customer satisfaction |
4.89/5 ★ |
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 846 insights from peers and experts to help you assess how these Broadly use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna |
|
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We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan |
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Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Eric Mirna Learning Pawibilities |
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna |
|
Jay Levan General Manager Yokley's Automotive |
We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan |
|
John Flores Valley Duct & Testing |
Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores |
Frequently Asked Questions(FAQ)
for Broadly
What is Broadly?
What is Broadly used for?
What are the top features of Broadly?
Who uses Broadly?
What are Broadly alternatives?
Where is Broadly located?
Popular Business Setting
for Broadly
Top Industries
- Construction
- Automotive
- Consumer Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Broadly to Acquire customers and Improve digital and social presence
Broadly Alternatives
Peer and Expert Opinion on Features
for Broadly
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Feedback surveys | Read Reviews (14) |
| SEO | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Feedback surveys | Read Reviews (14) |
| SEO | Read Reviews (12) |
IT and Other Capabilities
for Broadly
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (65) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (65) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (168) |
| Chat Support | Read Reviews (33) |
| Phone Support | Read Reviews (27) |
| Email Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (168) |
| Chat Support | Read Reviews (33) |
| Phone Support | Read Reviews (27) |
| Email Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (37) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (37) |
Software Failure Risk Guidance
?for Broadly
Overall Risk Meter
Top Failure Risks for Broadly
Vendor Profile Details
HQ Location
Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612
Employees
101-250
Social
Financials
Series B
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