Broadly Overview
This is a summary of the comprehensive capabilities and benefits of Broadly based on over 846 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Broadly, ReviewTrackers, Grade.Us Review Management, Press Ganey, GatherUp, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Broadly is right for your needs? Our Cuspera AI engine can evaluate how Broadly fits your specific business needs, industry, and context. Get your personalized assessment report today.
Broadly supports business activities such as:
- Rating And Review Management
- Engagement Management
- Customer Feedback Management
- Contact List Management
- Sending & Publishing Communications
Broadly can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Enhance Customer Relationships, Increase Sales & Revenue, Grow Market Share, etc. It can help manage these activities if you use Website for these needs. As a solution, Broadly's capabilities include Personalization, Feedback Surveys, and SEO.
Broadly was founded in 2014. Construction Vertical is its biggest customer base.
Reviews
"We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. " - Eric Mirna
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well Broadly solved their Reviews and Reputation needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Broadly.
Use Cases
Peers recommend Rating And Review Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Broadly.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management |
4.51/5 ★ |
"...Customer service response rate is always prompt and helpful...." Peer review by Administrator |
| Engagement Management |
4.66/5 ★ |
"...Easy to use, The instant follow up with our customers, the chat (providing that extra way to communicate with our clients or potential clients),..." Peer review by Verified Reviewer, Real Estate |
| engaging and following up |
4.52/5 ★ |
"...Real-time feedback allows businesses to get instant insight, allow them to follow up with customers about their experiences, and address any issues immediately and privately...." Peer review |
| Customer Feedback Management with Website |
4.89/5 ★ |
"...The app follows up with customers to get feedback...." Peer review by Administrator |
| measuring customer satisfaction |
3.88/5 ★ |
"...Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service...." Peer review by Melissa W, Owner/Operator, Consumer Services |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management |
4.51/5 ★ |
"...Customer service response rate is always prompt and helpful...." Peer review by Administrator |
|
| Engagement Management |
4.66/5 ★ |
"...Easy to use, The instant follow up with our customers, the chat (providing that extra way to communicate with our clients or potential clients),..." Peer review by Verified Reviewer, Real Estate |
|
| engaging and following up |
4.66/5 ★ |
| Customer Feedback Management with Website |
4.89/5 ★ |
"...The app follows up with customers to get feedback...." Peer review by Administrator |
|
| measuring customer satisfaction |
4.89/5 ★ |
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 846 insights from peers and experts to help you assess how these Broadly use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna |
|
|
Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores |
|
|
We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Eric Mirna Learning Pawibilities |
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna |
|
John Flores Valley Duct & Testing |
Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores |
|
Jay Levan General Manager Yokley's Automotive |
We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan |
Frequently Asked Questions(FAQ)
for Broadly
What is Broadly?
What is Broadly used for?
What are the top features of Broadly?
Who uses Broadly?
What are Broadly alternatives?
Where is Broadly located?
Popular Business Setting
for Broadly
Top Industries
- Construction
- Automotive
- Consumer Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Broadly to Acquire customers and Improve digital and social presence
Broadly Alternatives
Peer and Expert Opinion on Features
for Broadly
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Feedback surveys | Read Reviews (14) |
| SEO | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Feedback surveys | Read Reviews (14) |
| SEO | Read Reviews (12) |
IT and Other Capabilities
for Broadly
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (65) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (65) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (168) |
| Chat Support | Read Reviews (33) |
| Phone Support | Read Reviews (27) |
| Email Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (168) |
| Chat Support | Read Reviews (33) |
| Phone Support | Read Reviews (27) |
| Email Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (37) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (37) |
Software Failure Risk Guidance
?for Broadly
Overall Risk Meter
Top Failure Risks for Broadly
Vendor Profile Details
HQ Location
Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612
Employees
101-250
Social
Financials
SERIES B
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