Broadly Overview

Customer Experience and Online Reputation for Local Business can be enhanced using specialized software to drive referrals, leads, and reviews. Online marketing strategies are streamlined, boosting revenue efficiently.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Broadly.

Other use cases:

  • Contact List Management
  • Sending & Publishing Communications
  • Reputation Management
  • Sales Review & Feedback
  • Generation Of New Leads
  • Advertisement
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Broadly.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

Broadly Use-Cases and Business Priorities: Customer Satisfaction Data

Broadly works with different mediums / channels such as Website,

Broadly's features include Personalization, Feedback Surveys, and SEO.

Reviews

"We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly." - Jay Levan

Broadly, ReviewTrackers, Grade.Us Review Management, Press Ganey, GatherUp, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Broadly

Top Industries

  • Construction
  • Automotive
  • Consumer Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Broadly is popular in Construction, Automotive, and Consumer Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Broadly Use Cases

What makes Broadly ideal for Rating And Review Management?

Broadly Rating and Review Management capabilities enable businesses to solicit, manage, and enhance online reviews. The program automates the review process, simplifying review collection and facilitating customer engagement. Broadly provides a platform to manage negative reviews, promoting a positive online reputation. A limitation of the program is the lack of comprehensive reporting options.
"...Before we started using broadly, we had no system on how to get reviews or to communicate with our clients about reviewing...." Peer review by Verified Reviewer, Real Estate

Why is Broadly the best choice for Engagement Management?

Broadly Engagement Management automates customer follow-up and review requests, providing real-time feedback and insights. It facilitates improved customer engagement, streamlined communication, and enhanced customer satisfaction. A limitation is that the system requires some setup and adaptation for optimal effectiveness.
"...Excellent customer relations and follow up ...." Peer review by amy b., Owner

How can Broadly enhance your Customer Feedback Management process?

What Are the key features of Broadly for Contact List Management?

How can Broadly optimize your Sending & Publishing Communications Workflow?

25+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Broadly solved their Reviews and Reputation needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Broadly testimonial

Jay Levan

General Manager

Yokley's Automotive
We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan
Broadly testimonial

Eric Mirna

Learning Pawibilities
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna
Broadly testimonial

John Flores

Valley Duct & Testing
Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores
CUSTOMERS TESTIMONIALS
Broadly testimonial

Jay Levan

General Manager

Yokley's Automotive
We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan
Broadly testimonial

Eric Mirna

Learning Pawibilities
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna
Broadly testimonial

John Flores

Valley Duct & Testing
Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores

Frequently Asked Questions(FAQ)

for Broadly

What is Broadly?

Broadly is online customer review software that helps businesses look great online getting more positive online reviews, keeping negative feedback offline, and attracting more customers. It helps to improve digital and social presence and acquire customers.

Broadly helps attract and capture leads, streamline communications by email and text, collect mobile payments, and gather feedback and reviews all through one app.

Broadly converts more leads into customers through web chat that makes it easy for new customers to get in touch. It automates and follows up with customers to gain real-time feedback about their experiences, and also engages with the contact through a mobile app that enables to chat with customers and prospects, manage contact list, and respond to reviews.

What is Broadly used for?

Broadly is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Customer Feedback Management .

What are the top features of Broadly?

Personalization, Feedback surveys and SEO are some of the top features of Broadly.

Who uses Broadly?

Broadly is used by Construction, Automotive and Consumer Services among other industries.

What are Broadly alternatives?

ReviewTrackers, Grade.Us Review Management, Press Ganey and GatherUp are popular alternatives for Broadly.

Where is Broadly located?

Broadly is headquartered at Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612.
lightning

Peers used Broadly for rating and review management and engagement management

Broadly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.13/5 ★

Read Reviews (6)
Custom Reports

1.91/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.13/5 ★

Read Reviews (6)
Custom Reports

1.91/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for Broadly

Overall Risk Meter

Low Medium High

Top Failure Risks for Broadly

Broadly Feeds

The Benefits of Implementing a Web Chat Service for Local Businesses

With people glued to the internet for nearly 6 hours…

The post The Benefits of Implementing a Web Chat Service for Local Businesses appeared first on Broadly.

04 Jul 2024 - source

Local Listings Management: Boost Your Local SEO

Keeping your online listings accurate and up-to-date is super important…

The post Local Listings Management: Boost Your Local SEO appeared first on Broadly.

01 Jul 2024 - source

Broadly Profile

Company Name

Broadly

Company Website

https://broadly.com/

Year Founded

2014

HQ Location

Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B