Broadly Overview
Broadly serves local businesses seeking to enhance their customer engagement and reputation management through an AI-powered platform. This solution facilitates the management of reviews and customer interactions, improving online visibility and search rankings. A key feature is the AI web chat that answers customer inquiries, books jobs, and filters irrelevant content, ensuring efficient communication. Additionally, the platform automates review requests, helping businesses build a positive online reputation. Broadly's seamless integration with existing workflows makes it easy for businesses to adopt. This tool is trusted by thousands of local businesses, showcasing its effectiveness in attracting, converting, and retaining customers. By guiding customers through their journey, Broadly supports businesses in growing their customer base and enhancing their market presence.
Use Cases
Customers recommend Rating And Review Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Broadly.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Broadly.
Broadly Use-Cases and Business Priorities: Customer Satisfaction Data
Broadly works with different mediums / channels such as Website.
Broadly's features include Personalization, Feedback Surveys, and SEO. and Broadly support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Broadly analytics capabilities include Analytics, and Custom Reports.
Reviews
"We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly." - Jay Levan
Broadly, ClientCircle, Okendo, NiceJob, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Customer Experience and Online Reputation for Local Business can be enhanced using specialized software to drive referrals, leads, and reviews. Online marketing strategies are streamlined, boosting revenue efficiently.
Popular Business Setting
for Broadly
Top Industries
- Construction
- Automotive
- Consumer Services
Popular in
- Small Business
- Mid Market
- Enterprise
Broadly is popular in Construction, Automotive, and Consumer Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Broadly Use Cases
How can Broadly optimize your Rating And Review Management Workflow?
Why is Broadly the best choice for Engagement Management?
What makes Broadly ideal for Customer Feedback Management?
What makes Broadly ideal for Contact List Management?
How does Broadly facilitate Sending & Publishing Communications?
25+ more Business Use Cases
14 buyers and buying teams have used Cuspera to assess how well Broadly solved their Reviews and Reputation needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan |
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Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores |
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We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jay Levan General Manager Yokley's Automotive |
We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan |
|
John Flores Valley Duct & Testing |
Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores |
|
Eric Mirna Learning Pawibilities |
We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna |
Case Studies
CASE STUDY Paul Campanella’s Auto & Tire Center
Frequently Asked Questions(FAQ)
for Broadly
What is Broadly?
Broadly is online customer review software that helps businesses look great online getting more positive online reviews, keeping negative feedback offline, and attracting more customers. It helps to improve digital and social presence and acquire customers.
Broadly helps attract and capture leads, streamline communications by email and text, collect mobile payments, and gather feedback and reviews all through one app.
Broadly converts more leads into customers through web chat that makes it easy for new customers to get in touch. It automates and follows up with customers to gain real-time feedback about their experiences, and also engages with the contact through a mobile app that enables to chat with customers and prospects, manage contact list, and respond to reviews.
What is Broadly used for?
What are the top features of Broadly?
Who uses Broadly?
What are Broadly alternatives?
Where is Broadly located?
Peers used Broadly for rating and review management and engagement management
Broadly Competitors
Broadly Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (37) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (37) |
Broadly Integrations
Broadly integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Broadly
Overall Risk Meter
Top Failure Risks for Broadly
Broadly Inc News
Plumbing Marketing: 8 Ways for Plumbers to Market Themselves
Broadly has been selected as the preferred technology provider for Neighborly franchises, contributing to growth and client satisfaction. It has been named Vendor of the Year for the fourth time.
The Benefits of Implementing a Web Chat Service for Local Businesses
With people glued to the internet for nearly 6 hours…
The post The Benefits of Implementing a Web Chat Service for Local Businesses appeared first on Broadly.
Local Listings Management: Boost Your Local SEO
Keeping your online listings accurate and up-to-date is super important…
The post Local Listings Management: Boost Your Local SEO appeared first on Broadly.
Streamline Your Marketing with Social Media Scheduling Tools
When it comes to staying relevant in your local community, maintaining…
The post Streamline Your Marketing with Social Media Scheduling Tools appeared first on Broadly.
Broadly Inc Profile
HQ Location
Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612
Employees
101-250
Social
Financials
SERIES B
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