Broadly Overview

Broadly is online customer review software that helps businesses look great online getting more positive online reviews, keeping negative feedback offline, and attracting more customers. It helps to improve digital and social presence and acquire customers.

Broadly helps attract and capture leads, streamline communications by email and text, collect mobile payments, and gather feedback and reviews all through one app.

Broadly converts more leads into customers through web chat that makes it easy for new customers to get in touch. It automates and follows up with customers to gain real-time feedback about their experiences, and also engages with the contact through a mobile app that enables to chat with customers and prospects, manage contact list, and respond to reviews.

Cuspera Reviews

14 buyers and buying teams have used Cuspera to assess how well Broadly solved their Reviews and Reputation needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Broadly.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Broadly.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.51/5

Read Reviews (162)

"...Broadly: This tool from Broadly makes it super easy to collect customer feedback and reviews, through various platforms of your customer s choice...." 5 Top Tools for Collecting Customer Feedback
Engagement Management

4.66/5

Read Reviews (33)

"...Broadly takes care of the immediate follow up for our customers in order to strive for a dedicated truthful review...."
engaging and following up

4.52/5

Read Reviews (26)

"...I love that they follow up with me to see if I need anything or how they can help...."
Customer Feedback Management with Website

4.89/5

Read Reviews (33)

"...Asking for customer feedback is a great way to have the customer let you know if there is a problem ahead of a bad review..."
measuring customer satisfaction

3.88/5

Read Reviews (2)

"...Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service...."
PEER EXPERIENCES
Rating And Review Management

4.51/5

Read Reviews (162)

"...Broadly: This tool from Broadly makes it super easy to collect customer feedback and reviews, through various platforms of your customer s choice...." 5 Top Tools for Collecting Customer Feedback
Engagement Management

4.66/5

Read Reviews (33)

"...Broadly takes care of the immediate follow up for our customers in order to strive for a dedicated truthful review...." Peer review by Jacob H, Vice President/ Residential Sales Manager, Construction
engaging and following up

4.66/5

Read Reviews (26)

Customer Feedback Management with Website

4.89/5

Read Reviews (33)

"...Asking for customer feedback is a great way to have the customer let you know if there is a problem ahead of a bad review..." Peer review by Amber R., Manager, Construction
measuring customer satisfaction

4.89/5

Read Reviews (2)

25+ more Business Use Cases

Our AI advisor, Wyz, harnessed 846 insights from peers and experts to help you assess how these Broadly use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Eric Mirna

Learning Pawibilities

We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna

Jay Levan

General Manager

Yokley's Automotive

We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan

John Flores

Valley Duct & Testing

Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores
CUSTOMERS TESTIMONIALS

Eric Mirna

Learning Pawibilities

We've always had great word-of-mouth referrals, but Broadly's helped us shine online too, which has exponentially boosted our business. Testimonial By Eric Mirna

Jay Levan

General Manager

Yokley's Automotive

We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. Testimonial By Jay Levan

John Flores

Valley Duct & Testing

Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! Testimonial By John Flores

Frequently Asked Questions(FAQ)

for Broadly

What is Broadly?

Broadly is online customer review software that helps businesses look great online getting more positive online reviews, keeping negative feedback offline, and attracting more customers. It helps to improve digital and social presence and acquire customers.

What is Broadly used for?

Broadly is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Customer Feedback Management .

What are the top features of Broadly?

Personalization, Feedback surveys and SEO are some of the top features of Broadly.

Who uses Broadly?

Broadly is used by Construction, Automotive and Consumer Services among other industries.

What are Broadly alternatives?

ReviewTrackers, Grade.Us Review Management, Binary Fountain and GatherUp are popular alternatives for Broadly.

Where is Broadly located?

Broadly is headquartered at Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612.

Popular Business Setting

for Broadly

Top Industries

  • Construction
  • Automotive
  • Consumer Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Broadly to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Broadly

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.60/5

Read Reviews (16)
Feedback surveys

4.36/5

Read Reviews (14)
SEO

4.79/5

Read Reviews (12)
FEATURES RATINGS AND REVIEWS
Personalization

3.60/5

Read Reviews (16)
Feedback surveys

4.36/5

Read Reviews (14)
SEO

4.79/5

Read Reviews (12)

IT and Other Capabilities

for Broadly

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.60/5

Read Reviews (28)
Data Import

2.95/5

Read Reviews (65)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.60/5

Read Reviews (28)
Data Import

2.95/5

Read Reviews (65)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.15/5

Read Reviews (168)
Chat Support

3.98/5

Read Reviews (33)
Phone Support

3.78/5

Read Reviews (27)
Email Support

2.95/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.15/5

Read Reviews (168)
Chat Support

3.98/5

Read Reviews (33)
Phone Support

3.78/5

Read Reviews (27)
Email Support

2.95/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.13/5

Read Reviews (6)
Custom Reports

1.91/5

Read Reviews (37)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.13/5

Read Reviews (6)
Custom Reports

1.91/5

Read Reviews (37)

Software Failure Risk Guidance

?

for Broadly

Overall Risk Meter

Low Medium High

Top Failure Risks for Broadly

Vendor Profile Details

Company Name

Broadly

Company Website

https://broadly.com/

Year Founded

2014

HQ Location

Broadly HQ, 409 13th Street Floor 3, Oakland, CA 94612

Employees

101-250

Social

Financials

Series B