4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(21704 Reviews)

Intercom: Customer Messaging Platform

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About Intercom

Intercom is a Chatbots Software. Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives insights into who is using the product and provides tools to send personal communications. Intercom cn be utilized to send targeted, in-app messages and behavior-driven emails.

Intercom’s live database of customers is constantly updated. The software offers features to get feedback from users, and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices.

The solution offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing and support teams to better connect and communicate with customers and help your business grow faster. Utilizing features for live chat for sales, customer engagement, and customer support, you can capture, qualify, and nurture leads to convert prospects into customers; send targeted messages to onboard users, make announcements, and re-engage people; and solve customer problems faster with an integrated help desk and public knowledge base.

Peer and Expert Reviews
for Intercom


Enhance customer relationships and Increase sales & revenue are the most popular goals peers achieved using Intercom .

Other goals:

  • Acquire customers
  • Launch new products
  • Improve internal communications
  • Enter new markets internationally or locally
  • Scale best practices
  • Improve efficiency
  • Improve ROI
  • Establish thought leadership
  • Improve brand engagement
  • Build brand awareness
  • Improve digital and social presence
  • Reduce bounce
  • Grow market share
  • Improve consistency
  • Improve navigation
See all goals See less goals


It is the best suited for e-mail, chat, website, channels.

Other channels:

  • user generated content
  • blogs
  • phone calls
  • mobile
  • promotions
  • offline
  • mobile app
  • social media
  • video
  • on premises
  • Slack
  • point of sale
  • omnichannel
  • mass media
  • support groups
  • games
  • newsletter
  • text SMS
  • Facebook
  • trade shows
  • events
  • Twitter
  • Facebook at work
  • Instagram
  • review sites
  • channel partners
  • display advertisement
  • coupons
  • Netflix
  • movies
  • Skype
  • out of home
  • billboards
  • radio
  • Snapchat
  • Whatsapp
  • eBay
  • Amazon
See all channels See less channels


Peers recommend engagement management, helpdesk management, communication management, as the business processes that they have been most satisfied while using Intercom .

Read Reviews of Business Process for Intercom

Engagement management With Chat and E mail

Engaging and following up With Chat and E mail

Engaging with scheduling & cadence With E mail

Helpdesk management With Chat and E mail

Communication management With E mail and Chat

Sending & publishing communications With E mail and Chat

Tracking & monitoring communications With E mail

Training & onboarding With E mail

Knowledge management With Chat and User generated content and Blogs

Creating knowledge base With Chat and Website

Sharing knowledge With User generated content and Blogs and Offline and Point of sale

Customer feedback management With Chat and Promotions

Measuring customer satisfaction With Chat and E mail

Measuring net promoter score With Chat and Promotions

Conversion management With Chat

Generation of new leads With Chat

Contact list management With E mail and Website and Chat

Contacts history With Chat and Website and E mail

Customer case management


Workflow management With Chat

Lead engagement With Chat

Content management With Promotions and User generated content and Blogs

Content publishing With Promotions and Phone calls and Website

Content curation

Content sharing With User generated content and Blogs and Chat and Social media

Searching for content With Website and E mail

Campaign management With E mail and Chat

Campaign monitoring With Website and Chat and E mail


Product marketing With Chat

Products & pricelist management

Capturing leads With Chat and Website

Lead qualification With Chat

Lead qualification: technographic

Lead qualification: demographic With E mail

Lead management With E mail

Segmentation and targeting With E mail and Website and Chat

Sales call management With Phone calls and Chat and E mail

Call recording With Phone calls

Meeting management With E mail and Chat and Website

Rating and review management With Chat and E mail

Drip marketing With E mail

Social media management With E mail

Social media analytics With E mail

Engaging on social media

Lead routing With E mail and Chat

Sales document management With E mail and Chat

Contract management With Chat and Website

Proposal & quote management

Digital signature With E mail

Lifetime value management With Chat

Lead tracking With Website and E mail

Account management

Lead nurturing With Chat and Website and E mail

Revenue cycle management With Chat and Mobile and E mail and Slack and Mobile app

Relationship management With Phone calls

Upselling With Website

Sales review & feedback

Channel marketing With E mail and Chat

Follower management With E mail and Website

Personalized marketing

Business development With Social media and Offline and On premises

Playbook creation

Channel management With Mobile and Chat and Website and Mobile app

Usage based segmentation With Chat

Loyalty management With Mobile and Mobile app and E mail

Identify target customers With Mobile and Mobile app and E mail

Event management With E mail

Subscription management

Coaching With Video

Digital marketing With Social media and E mail

Competitive intelligence With Chat and Phone calls

Direct marketing With Chat

Funnel analysis

Ad retargeting With Promotions and User generated content and Blogs

Partner marketing With E mail

Community building

Pipeline management

Cross selling With Promotions

Touchpoint management With Chat and Social media and Facebook

Trust management With Website

Courses & assessment

Outbound marketing

See allless Activities

Popular Business Setting
for Intercom

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Intercom to Enhance customer relationships and Increase sales & revenue

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IT and Other Capabilities
for Intercom

  • Low
  • Medium
  • High


Data Export

Data Import


Phone Support

Chat Support

24/7 Support

Email Support


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Overall Risk Meter

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Vendor Profile Details

Company Name Intercom
Company Website
HQ Location 55 2nd Street, 4th Floor, San Francisco, California 94105, US
Employees 501-1000
Financials Series D