Intercom Overview
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.
Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.
The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.
Intercom integrates with the regular business applications and provides APIs where custom integration is required.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Intercom solved their Live Chat needs. Cuspera uses 22946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Intercom.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Intercom.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...Customer communication, engaging visitors that visit our website and landing pages and enabling customers to self-service...." Peer review by Daniel J, Vice President of Sales, Computer Software |
| engaging and following up |
4.63/5 ★ |
"...Additionally, it proved to increase customer engagement as compared to the previous option where they could only contact us via emails...." Peer review by Kanika S. |
| engaging with scheduling & cadence |
4.05/5 ★ |
"...This firehose approach created a massive product education message schedule that was very dense, demanded an aggressive cadence, and was, ultimately, not very effective...." Intercom on How Product Education Plays a Critical Role in the Customer Journey |
| Helpdesk Management with Chat, User Generated Content and Blogs |
4.44/5 ★ |
"...I love how simple Intercom makes it to stock your help center with articles and videos...." Peer review by Will, Client Success Director, MetaCommunications |
| Training & Onboarding |
4.78/5 ★ |
"...New visual series feature to create sophisticated flowcharts of comms (e.g. for onboarding or renewals)..." Peer review by Matthew C., Managing Director |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...Customer communication, engaging visitors that visit our website and landing pages and enabling customers to self-service...." Peer review by Daniel J, Vice President of Sales, Computer Software |
|
| engaging and following up |
4.65/5 ★ |
| engaging with scheduling & cadence |
4.65/5 ★ |
| Helpdesk Management with Chat, User Generated Content and Blogs |
4.44/5 ★ |
"...I love how simple Intercom makes it to stock your help center with articles and videos...." Peer review by Will, Client Success Director, MetaCommunications |
|
| Training & Onboarding |
4.78/5 ★ |
"...New visual series feature to create sophisticated flowcharts of comms (e.g. for onboarding or renewals)..." Peer review by Matthew C., Managing Director |
|
84+ more Business Use Cases
Our AI advisor, Wyz, harnessed 22946 insights from peers and experts to help you assess how these Intercom use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We find Intercom to be extremely useful as a customer support tool that really goes the extra mile. It makes getting in touch with us a great experience, and offers lots of features that make us more efficient. Testimonial By Jason Efstathiou |
|
We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install. Testimonial By Christian Parker |
|
Our 10x growth in the last 5 years wouldn’t have been possible without Intercom. Testimonial By Marc-Olivier Meunier |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jason Efstathiou Product Manager & UX Designer Grover |
We find Intercom to be extremely useful as a customer support tool that really goes the extra mile. It makes getting in touch with us a great experience, and offers lots of features that make us more efficient. Testimonial By Jason Efstathiou |
|
Christian Parker Director of Managed Services TrueCommerce |
We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install. Testimonial By Christian Parker |
|
Marc-Olivier Meunier Director of Service Operations Smartly.io |
Our 10x growth in the last 5 years wouldn’t have been possible without Intercom. Testimonial By Marc-Olivier Meunier |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study EnvoyRead More |
|
Case Study SMARTYRead More |
|
Case Study tado°Read More |
Frequently Asked Questions(FAQ)
for Intercom
What is Intercom?
What is Intercom used for?
What are the top features of Intercom?
Who uses Intercom?
What are Intercom alternatives?
Where is Intercom located?
Popular Business Setting
for Intercom
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Intercom to Enhance customer relationships and Acquire customers
Intercom Alternatives
Peer and Expert Opinion on Features
for Intercom
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (792) |
| Personalization | Read Reviews (672) |
| Ticketing | Read Reviews (466) |
| Alerts: popups & Notifications | Read Reviews (340) |
| Dashboard | Read Reviews (177) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (792) |
| Personalization | Read Reviews (672) |
| Ticketing | Read Reviews (466) |
| Alerts: popups & Notifications | Read Reviews (340) |
| Dashboard | Read Reviews (177) |
IT and Other Capabilities
for Intercom
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (542) |
| Data Import | Read Reviews (1351) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (542) |
| Data Import | Read Reviews (1351) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (362) |
| Chat Support | Read Reviews (1409) |
| Email Support | Read Reviews (613) |
| 24/7 Support | Read Reviews (5899) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (362) |
| Chat Support | Read Reviews (1409) |
| Email Support | Read Reviews (613) |
| 24/7 Support | Read Reviews (5899) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (76) |
| Analytics | Read Reviews (619) |
| Custom Reports | Read Reviews (1754) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (76) |
| Analytics | Read Reviews (619) |
| Custom Reports | Read Reviews (1754) |
Software Failure Risk Guidance
?for Intercom
Overall Risk Meter
Top Failure Risks for Intercom
Vendor Profile Details
Company Name
Intercom
Company Website
https://www.intercom.com/HQ Location
55 2nd Street, 4th Floor, San Francisco, California 94105, US
Employees
501-1000
Social
Financials
Series D
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