About Intercom

Intercom is a Chatbots Software. Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives insights into who is using the product and provides tools to send personal communications. Intercom cn be utilized to send targeted, in-app messages and behavior-driven emails.

Intercom’s live database of customers is constantly updated. The software offers features to get feedback from users, and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices.

The solution offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing and support teams to better connect and communicate with customers and help your business grow faster. Utilizing features for live chat for sales, customer engagement, and customer support, you can capture, qualify, and nurture leads to convert prospects into customers; send targeted messages to onboard users, make announcements, and re-engage people; and solve customer problems faster with an integrated help desk and public knowledge base.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Intercom solves your Live Chat needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Intercom.

Other priorities:

  • Increase Sales & Revenue
  • Launch New Products
  • Scale Best Practices
  • Improve Internal Communications
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Consistency
  • Reduce Bounce
  • Improve Navigation
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Intercom.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.65/5

Read Reviews (1132)

"...It also allows us to respond to chat support requests, and follow up in real time or Later...." Peer review by Michael Ball-Marian, Intrapreneur, Internal Startup Co-Founder, CA Technologies
engaging and following up

4.65/5

Read Reviews (701)

engaging with scheduling & cadence

4.65/5

Read Reviews (5)

Helpdesk Management with Chat

4.49/5

Read Reviews (531)

"...They handle it all from user tracking, live chat, customer support, marketing emails, help center, etc...." Peer review by Stephen A. H, Co-Founder, CEO, Computer Software
Training & Onboarding with E-Mail

4.80/5

Read Reviews (333)

"...We use trigger based emails and contact to educate, onboard and retain our users dependent on their profile and actions...." Peer review by Matthew Barnett, Head Honcho, Verbate.co
PEER EXPERIENCES
Engagement Management with Chat

4.65/5

Read Reviews (1132)

"...It also allows us to respond to chat support requests, and follow up in real time or Later...." Peer review by Michael Ball-Marian, Intrapreneur, Internal Startup Co-Founder, CA Technologies
engaging and following up

4.65/5

Read Reviews (701)

engaging with scheduling & cadence

4.65/5

Read Reviews (5)

Helpdesk Management with Chat

4.49/5

Read Reviews (531)

"...They handle it all from user tracking, live chat, customer support, marketing emails, help center, etc...." Peer review by Stephen A. H, Co-Founder, CEO, Computer Software
Training & Onboarding with E-Mail

4.80/5

Read Reviews (333)

"...We use trigger based emails and contact to educate, onboard and retain our users dependent on their profile and actions...." Peer review by Matthew Barnett, Head Honcho, Verbate.co

84+ more Business Use Cases

Our AI advisor, Wyz, harnessed 13714 insights from peers and experts to help you assess how these Intercom use cases fit your Live Chat needs.

Popular Business Setting

for Intercom

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Intercom to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Intercom

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.09/5

Read Reviews (426)
Personalization

4.40/5

Read Reviews (389)
Ticketing

3.55/5

Read Reviews (282)
Alerts: popups & Notifications

2.51/5

Read Reviews (197)
Dashboard

3.30/5

Read Reviews (125)
FEATURES RATINGS AND REVIEWS
bot

4.09/5

Read Reviews (426)
Personalization

4.40/5

Read Reviews (389)
Ticketing

3.55/5

Read Reviews (282)
Alerts: popups & Notifications

2.51/5

Read Reviews (197)
Dashboard

3.30/5

Read Reviews (125)

IT and Other Capabilities

for Intercom

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.48/5

Read Reviews (352)
Data Import

3.28/5

Read Reviews (830)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.48/5

Read Reviews (352)
Data Import

3.28/5

Read Reviews (830)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.78/5

Read Reviews (181)
Chat Support

4.67/5

Read Reviews (903)
Email Support

4.58/5

Read Reviews (350)
24/7 Support

4.34/5

Read Reviews (3224)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.78/5

Read Reviews (181)
Chat Support

4.67/5

Read Reviews (903)
Email Support

4.58/5

Read Reviews (350)
24/7 Support

4.34/5

Read Reviews (3224)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.28/5

Read Reviews (55)
Analytics

3.62/5

Read Reviews (371)
Custom Reports

3.32/5

Read Reviews (1106)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.28/5

Read Reviews (55)
Analytics

3.62/5

Read Reviews (371)
Custom Reports

3.32/5

Read Reviews (1106)

Failure Risk Guidance Security Report

?

for Intercom

Overall Risk Meter

Low Medium High

Top Failure Risks for Intercom

Vendor Profile Details

Company Name

Intercom

Company Website

https://www.intercom.com/

HQ Location

55 2nd Street, 4th Floor, San Francisco, California 94105, US

Employees

501-1000

Social

Financials

Series D