Intercom Overview
This is a summary of the comprehensive capabilities and benefits of Intercom based on over 22946 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Intercom, Livechat, Freshdesk Messaging, Userlike, Olark, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Intercom is right for your needs? Our Cuspera AI engine can evaluate how Intercom fits your specific business needs, industry, and context. Get your personalized assessment report today.
Intercom supports business activities such as:
- Engagement Management
- Helpdesk Management
- Training & Onboarding
- Communication Management
- Knowledge Management
Intercom can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Launch New Products, Improve Internal Communications, etc. It can help manage these activities if you use Chat User Generated Content Blogs etc. for these needs. As a solution, Intercom's capabilities include Bot, Personalization, Ticketing, etc.
Intercom Computer Software Vertical is its biggest customer base.
Reviews
"With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle. " - Yvonne Chen
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Intercom solved their Live Chat needs. Cuspera uses 22946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Intercom.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Intercom.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...It's ease of use allows customers to instantly interact with our support team and quickly address their needs...." Peer review by Pete, Customer Success Manager, HomeActions | IndustryNewsletters |
| engaging and following up |
4.63/5 ★ |
"...This keeps our support team lean and engaged, no phone calls or lengthy spoken conversations...." Peer review by Becky Jewell L, Implementation Project Manager, Internet |
| engaging with scheduling & cadence |
4.05/5 ★ |
"...Ability to easily set up on-boarding cadence for our SaaS applications...." Peer review by Brad B., Information Technology and Services |
| Helpdesk Management with Chat, User Generated Content and Blogs |
4.44/5 ★ |
"...Intercom has helped us to support our customers in real-time over the live chat...." Peer review by Raghu A. |
| Training & Onboarding |
4.78/5 ★ |
"...Building up our onboarding, sending out broadcast emails, ticketing system, knowledgebase, product tours...." Peer review by Istvan K, Marketer |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...It's ease of use allows customers to instantly interact with our support team and quickly address their needs...." Peer review by Pete, Customer Success Manager, HomeActions | IndustryNewsletters |
|
| engaging and following up |
4.65/5 ★ |
| engaging with scheduling & cadence |
4.65/5 ★ |
| Helpdesk Management with Chat, User Generated Content and Blogs |
4.44/5 ★ |
"...Intercom has helped us to support our customers in real-time over the live chat...." Peer review by Raghu A. |
|
| Training & Onboarding |
4.78/5 ★ |
"...Building up our onboarding, sending out broadcast emails, ticketing system, knowledgebase, product tours...." Peer review by Istvan K, Marketer |
|
84+ more Business Use Cases
Our AI advisor, Wyz, harnessed 22946 insights from peers and experts to help you assess how these Intercom use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle. Testimonial By Yvonne Chen |
|
Our response time used to be in the multi-hour range, but with Intercom, we’ve been able to drop that to 10 minutes. Testimonial By Jack Harrison-Sherlock |
|
Knowing that there’s someone with you and on your side when you’re facing tough times can have such an impact. Testimonial By Arlene Corbin Lewis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Yvonne Chen VP of Marketing Udemy |
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle. Testimonial By Yvonne Chen |
|
Jack Harrison-Sherlock Product Manager Vend |
Our response time used to be in the multi-hour range, but with Intercom, we’ve been able to drop that to 10 minutes. Testimonial By Jack Harrison-Sherlock |
|
Arlene Corbin Lewis Chief Communications and Marketing Officer Code for America |
Knowing that there’s someone with you and on your side when you’re facing tough times can have such an impact. Testimonial By Arlene Corbin Lewis |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SMARTYRead More |
|
Case Study tado°Read More |
|
Case Study BaremetricsRead More |
Frequently Asked Questions(FAQ)
for Intercom
What is Intercom?
What is Intercom used for?
What are the top features of Intercom?
Who uses Intercom?
What are Intercom alternatives?
Where is Intercom located?
Popular Business Setting
for Intercom
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Intercom to Enhance customer relationships and Acquire customers
Intercom Alternatives
Peer and Expert Opinion on Features
for Intercom
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (792) |
| Personalization | Read Reviews (672) |
| Ticketing | Read Reviews (466) |
| Alerts: popups & Notifications | Read Reviews (340) |
| Dashboard | Read Reviews (177) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (792) |
| Personalization | Read Reviews (672) |
| Ticketing | Read Reviews (466) |
| Alerts: popups & Notifications | Read Reviews (340) |
| Dashboard | Read Reviews (177) |
IT and Other Capabilities
for Intercom
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (542) |
| Data Import | Read Reviews (1351) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (542) |
| Data Import | Read Reviews (1351) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (362) |
| Chat Support | Read Reviews (1409) |
| Email Support | Read Reviews (613) |
| 24/7 Support | Read Reviews (5899) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (362) |
| Chat Support | Read Reviews (1409) |
| Email Support | Read Reviews (613) |
| 24/7 Support | Read Reviews (5899) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (76) |
| Analytics | Read Reviews (619) |
| Custom Reports | Read Reviews (1754) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (76) |
| Analytics | Read Reviews (619) |
| Custom Reports | Read Reviews (1754) |
Software Failure Risk Guidance
?for Intercom
Overall Risk Meter
Top Failure Risks for Intercom
Vendor Profile Details
Company Name
Intercom
Company Website
https://www.intercom.com/HQ Location
55 2nd Street, 4th Floor, San Francisco, California 94105, US
Employees
501-1000
Social
Financials
SERIES D
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