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Gusto: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Gusto
Brand: Gusto
Rating: 4.67 (5539 reviews)

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Product and Vendor News

Gusto Launches Payroll Inside ChatGPT - CPA Practice Advisor 22/01/2026
HR services provider Gusto taps Zerohash to speed up global payouts ... 15/01/2026
Parafin Partners with Gusto to Launch Payroll Line of Credit for Small Businesses 21/09/2025
Gusto Introduces New Ways to Simplify Cash Flow and Speed of Payroll for Small Businesses - PYMNTS.com 16/09/2025

Product Business Settings

Gusto is popular in Computer Software, Accounting, and Marketing And Advertising industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Sales Performance Management

Revenue Management

Conversational Marketing

POS

Gusto Product Overview

Gusto is a software platform for payroll and HR services. It simplifies employee management for small businesses.

How satisfied the customers are with Gusto use-cases

Reviews

"...It has streamlined everything related to 1099s and direct deposit for my contractors and it works really well for me when I sub-contract for another agency. . ...." Peer review by Anna A., Owner/Consultant, Marketing and Advertising

Gusto Customer Insights, Testimonials and Case Studies

What solutions does Gusto provide for Onboarding?

Gusto provides a user-friendly platform for onboarding employees and managing payroll. The system facilitates a seamless employee onboarding experience by allowing for electronic document signing and integrates with various software like Xero and QuickBooks Online. However, the onboarding process may lack sufficient support for new users.

"...The tool guides you step by step from onboarding to payroll to managing which is simply awesome. ...." Peer review by Deepank k., Application Development analyst , Computer Software

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What benefits does Gusto offer for Helpdesk Management?

Gusto provides customer support via a helpdesk, phone, and email. Their US-based support team assists users with various payroll and HR functions, including setup, feature use, and resolving issues. While generally helpful and responsive, some users reported experiencing difficulties navigating the platform and suggested potential improvements to the helpdesk.

"...They keep improving and the interface is easy - overall their help center is great...." Peer review by Becky Jewell L., Director of Customer Success, Internet

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What makes Gusto ideal for Sending & Publishing Communications?

The system sends email communications for various payroll and HR functions, including reminders for payroll submission, deposit confirmations, and new hire onboarding. It also provides automated tax filings and payments. The system lacks comprehensive onboarding resources to guide users on best practices and advanced features.

"...I love that every payday Gusto sends you an email letting you know that its payday, as well as..." Peer review by Ashley B., Customer Service Manager

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What Are the key features of Gusto for Engagement Management?

How does Gusto facilitate Sales Document Management?

Gusto assists with managing payroll, tracking time off, and updating employee information. It also allows employers to distribute documents requiring signatures and provides access to pay stubs and tax forms. The system has limitations regarding flexibility with contract worker arrangements and certain billing practices.

"...The quotes in the user interface are also a lot of fun. ...." Peer review by Becky Jewell L., Director of Customer Success, Internet

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What is Gusto used for?

Gusto is a Team Collaboration Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Onboarding, Helpdesk Management and Sending & Publishing Communications .

What are the top features of Gusto?

Personalization, Alerts: popups & Notifications and Calculator are some of the top features of Gusto.

Who uses Gusto?

Gusto is used by Computer Software, Accounting and Marketing And Advertising among other industries.

What are Gusto alternatives?

Legalesign, Claromentis, Simpplr and Mural are popular alternatives for Gusto.

Where is Gusto located?

Gusto is headquartered at 525 20th Street San Francisco, CA 94107.

11 buyers and buying teams have used Cuspera to assess how well Gusto solved their Team Collaboration needs. Cuspera uses 5539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.