New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
See all business priorities See less business priorities

New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it. ...." Peer review by Darshan Y., Linux and Virtualization specialist., Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it. ...." Peer review by Darshan Y., Linux and Virtualization specialist., Information Technology and Services
"...Alerts and notification services, like emails for daily monitoring...." Peer review by Verified Reviewer, Computer Software
"...Pivotal Tracker is an agile project management tool used for real-time collaboration around a shared, prioritized backlog. ..." Integrations

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

New Relic Customer wins, Customer success stories, Case studies

How efficiently Does New Relic manage your Helpdesk Management?

How does New Relic facilitate Communication Management?

How does New Relic facilitate Collaboration?

Why is New Relic the best choice for Performance Management?

What solutions does New Relic provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

UseBump - Technology - Small

New Relic launches New Relic for Startups

New Relic has launched "New Relic for Startups," offering free platform access and AI features to early-stage startups. The program includes support from New Relic engineers, architecture reviews, an...d peer learning sessions. UseBump, a participant, highlights the program's role in providing enterprise-grade visibility and guidance for scaling.

Read on →
 

Verizon - Telecommunications - Very Large

New York, USA

Verizon used New Relic's Pixie integration to improve observability at the network edge. Developers faced challenges debugging workloads on Verizon 5G Edge due to limited visibility and resource cons...traints. By deploying Pixie, Verizon enabled automatic telemetry and real-time monitoring for Kubernetes workloads. This solution allowed developers to use a single dashboard for both edge and non-edge workloads. The integration made it easier to configure alerts and dashboards, speeding up solution implementation and enhancing performance monitoring.

 

Opt Fit - Information Technology And Services - Small

Nagoya, Japan

New Relic helped Opt Fit monitor over 1,700 edge devices and AWS services for their AI camera monitoring service. Before, incident detection took up to 12 hours and root cause analysis up to 1 hour. ...With New Relic, detection dropped to under 5 minutes and analysis to under 10 minutes. Monthly error alerts fell from 200,000 to 300. This improved service quality and reduced costs for Opt Fit’s gym and care facility customers.

 

ITV - Media Production - Large

London, UK

ITV used New Relic to migrate its advertising sales systems to the cloud. The company needed to modernize legacy systems and manage £1.7 billion in annual ad revenue. New Relic provided end-to-end ob...servability, helping the team monitor performance and quickly resolve issues during migration. Real-time dashboards built with New Relic increased trust and communication across business and technical teams. ITV now uses New Relic to optimize ad sales operations and improve collaboration.

 

EveryMatrix - Entertainment - Medium

EveryMatrix used New Relic to cut mean time to resolution by 25%. The company unified 95% of incident monitoring on a single dashboard. Teams now spot and fix problems faster, even in a complex, glob...al iGaming environment. Real-time data helps EveryMatrix deploy new features with less risk. Business decisions are now guided by clear, actionable metrics from New Relic.

 

Banco Inter - Banking - Large

Belo Horizonte, Brazil

Banco Inter used New Relic to support rapid digital growth. The bank scaled from 8,000 to over five million customers. New Relic gave real-time visibility into all critical systems. This helped reduc...e incident repair time by 57%. Now, 95% of critical processes are monitored. Teams use dashboards to improve customer experience across all channels.

Absolutely Simple Custom Monitoring with New Relic Flex

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5

Read Reviews (12)
Analytics

4.32/5

Read Reviews (217)
Custom Reports

4.29/5

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5

Read Reviews (12)
Analytics

4.32/5

Read Reviews (217)
Custom Reports

4.29/5

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Product

Introducing New Relic eBPF Logs Public Preview

New Relic has introduced the public preview of its eBPF Logs, integrating application log collection into its existing eBPF agent. This enhancement allows automatic log collection and correlation with services without deploying new agents, simplifying monitoring and improving security by reducing the attack surface. The logs are delivered to New Relic's OpenTelemetry endpoint, enhancing observability across cloud-native systems.

Product

Salesforce Observability with New Relic

New Relic has introduced the Salesforce Exporter, enabling the integration of Salesforce telemetry with New Relic's platform. This integration offers real-time monitoring of performance, security, and usage metrics, enhancing observability for Salesforce users. Key features include proactive alerting, security compliance, and management of organizational limits, supported by out-of-the-box dashboards and an installer tool for quick setup.

Product

Access your Dashboards directly from Catalogs| New Relic

New Relic has integrated dashboards directly into its Catalogs, enhancing the observability experience. This integration allows users to access custom dashboards alongside their entities, providing immediate and contextual access to curated metrics. The feature aims to streamline workflows by offering a centralized hub for system monitoring and troubleshooting.

Product

New Relic Ground Truth: Operational Intelligence for AI

New Relic has introduced "Ground Truth," a solution that transforms telemetry into operational intelligence for AI-powered operations. This product integrates various data sources to provide a unified operational model, enhancing AI's ability to deliver accurate recommendations and reducing operational costs. Ground Truth aims to support Autonomous Operations by providing consistent, trusted operational context for AI workflows.

New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

Financials

SERIES C