New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...By providing us with clear visibility into what is going on all the time, it has moved us into continuous performance monitoring and management...." Peer review by Sam Parnell, VP of Engineering, Bleacher Report, Bleacher Report

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

New Relic Customer wins, Customer success stories, Case studies

How does New Relic address your Helpdesk Management Challenges?

What solutions does New Relic provide for Communication Management?

Why is New Relic the best choice for Collaboration?

What makes New Relic ideal for Performance Management?

How efficiently Does New Relic manage your Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Bangkok Bank Standardizes on New Relic Intelligent Observability Platform , Powered by Digital Experience Monitoring , to Expand Mobile Banking Ecosystem

Bangkok Bank has expanded its multi-year agreement with New Relic to enhance its mobile banking ecosystem. The bank will utilize New Relic's Intelligent Observability Platform, including Digital Expe...rience Monitoring, to improve operational stability and customer experience. Key features include intelligent service monitoring dashboards and dynamic mapping, which have reduced downtime and improved system performance metrics significantly.

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Confused.com - Financial Services

Confused.com used New Relic to improve cloud monitoring after moving to Microsoft Azure. The company faced challenges with a mix of old monitoring tools that could not keep up with rapid changes. New... Relic helped Confused.com gain better visibility and control over their cloud environment. As a result, Confused.com identified nearly £60,000 in potential annual savings.

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Ansarada - Computer Software

Ansarada used New Relic to improve system performance and reliability. Ansarada needed to manage risk and protect sensitive information for clients in high-pressure environments. New Relic helped Ans...arada quickly diagnose issues and maintain a robust platform. This allowed Ansarada to deliver a seamless and secure experience for mergers, acquisitions, and other confidential matters.

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ITV - Media, Entertainment & Gaming

New Relic helped ITV move its ad revenue systems to the cloud. ITV needed technology that could scale and support fast digital growth. The Airtime Sales team used New Relic for full observability dur...ing a complex migration. This let ITV manage advertising sales better. New Relic is now key to ITV's data-driven digital business.

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Gett - Transportation/trucking/railroad

Gett uses New Relic to improve uptime and reliability for its ground travel platform. The company faced challenges with rapid incident management due to a complex microservices cloud setup. New Relic... helps Gett quickly find and fix performance problems. With New Relic, Gett reduced mean time to resolution (MTTR) by 50%. The platform supports Gett in meeting 99% service level agreements for its drivers and riders.

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Halodoc - Health, Wellness And Fitness

New Relic helped Halodoc improve app performance by 40%. The platform gave Halodoc better visibility and control over their systems. Halodoc reduced monthly infrastructure and server costs by 20%. Th...ey saw a 22% increase in average transactions in 12 months. New Relic dashboards and custom reporting helped Halodoc track KPIs and optimize resources. The solution supported Halodoc's growth and improved customer experience.

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Absolutely Simple Custom Monitoring with New Relic Flex

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Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

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for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Product

newrelic/newrelic-fluent-bit-output

New Relic has released the newrelic-fluent-bit-output plugin, which forwards logs to New Relic from Fluent Bit. Compatible with Fluent Bit versions above 0.12, it is available as a standalone Docker image. The plugin supports configuration via API or license keys and offers proxy support and troubleshooting metrics.

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Product

Golden signals for New Relic

New Relic has introduced a "Golden Signals" dashboard for enhanced observability, allowing users to monitor application health across APM, Infrastructure, Synthetics, Browser, and Mobile. This quickstart includes interactive visualizations and template variables for dynamic filtering, providing a comprehensive view of application performance and facilitating faster problem resolution.

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Product

New Relic Launches Agentic AI Monitoring and MCP Server to Accelerate AI Adoption and Observability Workflows in the Enterprise

New Relic has launched Agentic AI Monitoring and the AI Model Context Protocol (MCP) Server to enhance AI adoption and observability workflows. These innovations provide comprehensive visibility into agentic AI systems, enabling businesses to optimize performance and reduce downtime. The new tools integrate with popular AI assistants, offering engineers detailed insights and improving operational efficiency. Limited previews are available as part of the New Relic Intelligent Observability Platform.

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Executive

New Relic Onboards Brian Emerson as Chief Product Officer

New Relic has appointed Brian Emerson as Chief Product Officer. Emerson will lead the innovation strategy for New Relic's Intelligent Observability Platform, which is used by 85,000 customers globally. With over 25 years in product management, Emerson previously scaled ServiceNow's IT Operations Management revenue significantly. He will report to CEO Ashan Willy and focus on new platform capabilities and partner integrations.

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New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C