New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Alerts and notification services, like emails for daily monitoring...." Peer review by Verified Reviewer, Computer Software

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

New Relic Customer wins, Customer success stories, Case studies

What solutions does New Relic provide for Helpdesk Management?

Why is New Relic the best choice for Communication Management?

What benefits does New Relic offer for Collaboration?

Why is New Relic the best choice for Performance Management?

What Are the key features of New Relic for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Bangkok Bank Standardizes on New Relic Intelligent Observability Platform , Powered by Digital Experience Monitoring , to Expand Mobile Banking Ecosystem

Bangkok Bank has expanded its multi-year agreement with New Relic to enhance its mobile banking ecosystem. The bank will utilize New Relic's Intelligent Observability Platform, including Digital Expe...rience Monitoring, to improve operational stability and customer experience. Key features include intelligent service monitoring dashboards and dynamic mapping, which have reduced downtime and improved system performance metrics significantly.

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Watch Duty - Non Profit Organization Management

Watch Duty uses New Relic to monitor its real-time wildfire emergency platform. The organization needed urgent and accurate data to help fire-affected communities. With New Relic, Watch Duty tracks s...ystem health, real-time logs, and error reports. This lets them focus on their mission instead of building their own monitoring tools. New Relic helps Watch Duty ensure their service works as expected during emergencies.

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Cencosud - Retail

Cencosud used New Relic to build an observability center across five countries. The company wanted to improve digital infrastructure and customer experience for its retail brands. Cencosud needed a c...ommon observability culture and tools to manage many applications and brands. New Relic helped Cencosud standardize processes and accelerate digital transformation. This led to better performance and a stronger focus on customer experience.

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Darwinbox - Computer Software

Darwinbox used New Relic to improve developer productivity and optimize cloud costs. The company wanted to reduce downtime and meet service level agreements. With New Relic, Darwinbox reduced mean ti...me to detect and resolve issues by 40%. They also cut errors by 35% and decreased outages by 20%. New Relic helped Darwinbox deliver better HR technology services to its customers.

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Banco Inter - Financial Services

Banco Inter used New Relic to improve its digital customer experience. The bank moved from a partly digital process to a fully digital one in 2016. With New Relic, Banco Inter achieved a 57% reductio...n in mean time to resolution (MTTR) and covered 95% of its critical processes. The bank now serves over 5 million customers. New Relic helps Banco Inter operate 24/7 and support rapid growth.

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Aeromexico - Transportation/trucking/railroad

Aeromexico used New Relic to monitor its digital channels, including its website, mobile app, and airport kiosks. These channels handle over 40% of customer interactions, such as ticket purchases. Ae...romexico needed to ensure reliable service and collect data on customer experience. New Relic helped Aeromexico get real-time data on service performance and passenger behavior. This allowed the company to make better decisions and improve customer satisfaction.

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Absolutely Simple Custom Monitoring with New Relic Flex

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Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Executive

New Relic appoints Brian Emerson as Chief Product Officer

New Relic has appointed Brian Emerson as Chief Product Officer. Emerson, with over 25 years of experience, will lead the innovation strategy for New Relic's Intelligent Observability Platform, which is used by 85,000 customers globally. Previously, Emerson was a Group Vice President at ServiceNow, where he significantly grew the IT Operations Management revenue.

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Executive

New Relic Names Simon Rizkalla Vice President of Customer Advocacy for Asia-Pacific and Japan

New Relic has appointed Simon Rizkalla as Vice President of Customer Advocacy for Asia-Pacific and Japan. Rizkalla, with over 25 years of experience in enterprise SaaS and AI, will lead efforts to enhance customer adoption and success in the region. His role is pivotal as Asia-Pacific is a key growth area for New Relic.

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Partnership

iTWire - New Relic bolsters Asia Pacific partner momentum with M . Tech Partnership and New Channel & Alliances Lead

New Relic has partnered with M.Tech to expand its reach in the Asia Pacific region. This partnership will enable M.Tech to offer New Relic's intelligent observability platform to over 1,000 resellers, enhancing customer support and scalability. The collaboration aims to provide comprehensive solutions combining observability and cybersecurity, driving growth and innovation in the region.

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Executive

New Relic Announces Rob Newell as Senior Vice President and Managing Director of Asia-Pacific and Japan - CXOToday.com

New Relic has appointed Rob Newell as Senior Vice President and Managing Director for Asia-Pacific and Japan. With a background in technical software sales and leadership, Newell aims to drive growth in the region. His appointment follows other leadership hires, underscoring New Relic's focus on expanding its intelligent observability platform in a market with high AI adoption.

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New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

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Financials

SERIES C