New Relic Overview

New Relic offers a comprehensive observability platform tailored for engineers aiming to monitor, debug, and enhance their entire technology stack. This platform supports full-stack monitoring, covering front-end, back-end, and infrastructure components, along with vulnerability assessments and log analysis. With over 780 integrations, including Agentic AI, New Relic facilitates seamless data collection and analysis across diverse systems. The platform's robust security measures ensure enterprise-level data protection. A unique aspect is its ability to break down organizational silos, fostering collaborative engineering environments. Users can start without financial commitment, making it accessible for teams looking to improve operational visibility and performance.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using New Relic.

Other use cases:

  • Performance Management
  • Engagement Management
  • Training & Onboarding
  • Content Management
  • Competitive Intelligence
  • Community Building
  • Lead Tracking
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Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
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New Relic Use-Cases and Business Priorities: Customer Satisfaction Data

New Relic works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

New Relic's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and New Relic support capabilities include Email Support, Chat Support, Phone Support, etc. also New Relic analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Alerts and notification services, like emails for daily monitoring...." Peer review by Verified Reviewer, Computer Software

New Relic, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

New Relic is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on New Relic Use Cases

What makes New Relic ideal for Helpdesk Management?

How does New Relic facilitate Communication Management?

Why is New Relic the best choice for Collaboration?

How does New Relic address your Performance Management Challenges?

How efficiently Does New Relic manage your Engagement Management?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

Case Studies

Financial Services

CASE STUDY ZestMoney

New Relic helps ZestMoney deliver fast and reliable EMI services across India. ZestMoney uses New Relic to monitor over 80 microservices on AWS, ensuring high uptime and quick scaling. After using Ne...w Relic, uptime improved from about 98% to 99.86%. The team identified and fixed bottlenecks, increasing transaction processing speed to 65 TPS for an e-commerce partner. New Relic Synthetics alerts the team to issues before customers notice, improving service quality.

Computer Software

CASE STUDY Wix

New Relic helps Wix monitor user experience and app performance. Wix used New Relic APM, browser, and mobile monitoring to support a shift to DevOps and microservices. Developers gained real-time vis...ibility into code and system health. One developer reduced service response time from 50 to 20 milliseconds using New Relic data. Wix now deploys code 80 to 100 times a day, up from 60 to 70. New Relic helped Wix handle a Super Bowl traffic spike with no issues.

Computer Software

CASE STUDY Workiva

New Relic One helped Workiva unify observability across all their applications. Workiva needed a single platform to monitor AWS, Kubernetes, and other systems. They replaced multiple tools with New R...elic One for traces, metrics, and custom apps. This let them monitor service-level objectives and check availability with one click. Workiva now uses New Relic to run production tests and track infrastructure costs. The platform's programmability enabled more granular monitoring and improved uptime for Workiva customers.

Transportation/Trucking/Railroad

CASE STUDY World Kinect

New Relic helped World Kinect cut troubleshooting time from 1 hour to 15 minutes. The team used to spend up to 2 hours finding errors. Now, they resolve issues in 30-60 minutes. Engineers use New Rel...ic for log management, alerts, and a single view of all data. This lets them spot and fix problems faster. The team now works more proactively and with greater confidence.

Entertainment

CASE STUDY William Hill

New Relic helped William Hill, a leading betting and gaming company, improve mean time to resolve (MTTR) by 80%. William Hill faced challenges with real-time monitoring and frequent tool failures, ri...sking customer loss and revenue. By using New Relic's real-time analytics and Impact Listener, they gained instant insight into outages and their business impact. The solution enabled a 25% improvement in resolving priority incidents within 60 minutes. William Hill now enjoys 100% reliability and no downtime, allowing teams to focus on growth and innovation.

Computer Software

CASE STUDY ZenHub

New Relic gives ZenHub full-stack observability for its agile project management platform. ZenHub faced challenges with data synchronization and troubleshooting in a complex tech stack tightly integr...ated with GitHub. Using New Relic, ZenHub monitors application health, tracks incidents, and visualizes telemetry data to quickly identify and fix issues. This reduces outages, saves engineering time, and helps plan infrastructure needs. New Relic's consumption pricing also saves ZenHub money while providing access to all telemetry data.

Video

Absolutely Simple Custom Monitoring with New Relic Flex

Video Thumbnail

Frequently Asked Questions(FAQ)

for New Relic

What is New Relic?

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

What is New Relic used for?

New Relic is a Digital Analytics Software mainly used by its customers to Acquire Customers and Improve Efficiency by Helpdesk Management, Communication Management and Collaboration .

What are the top features of New Relic?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of New Relic.

Who uses New Relic?

New Relic is used by Computer Software, Information Technology And Services and Internet among other industries.

What are New Relic alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for New Relic.

Where is New Relic located?

New Relic is headquartered at 188 Spear St., Suite 1000 San Francisco, CA USA 94105.
lightning

Peers used New Relic for helpdesk management and communication management

New Relic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (217)
Custom Reports

4.29/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

New Relic, Inc. News

Partnership

iTWire - New Relic bolsters Asia Pacific partner momentum with M . Tech Partnership and New Channel & Alliances Lead

New Relic has partnered with M.Tech to expand its reach in the Asia Pacific region. This partnership will enable M.Tech to offer New Relic's intelligent observability platform to over 1,000 resellers, enhancing customer support and scalability. The collaboration aims to provide comprehensive solutions combining observability and cybersecurity, driving growth and innovation in the region.

Executive

New Relic Announces Rob Newell as Senior Vice President and Managing Director of Asia-Pacific and Japan - CXOToday.com

New Relic has appointed Rob Newell as Senior Vice President and Managing Director for Asia-Pacific and Japan. With a background in technical software sales and leadership, Newell aims to drive growth in the region. His appointment follows other leadership hires, underscoring New Relic's focus on expanding its intelligent observability platform in a market with high AI adoption.

Product

Intelligent Observability : How Teams Maximise Business Uptime and Drive Engineering Excellence with New Relic in the AI Era

New Relic introduces Intelligent Observability, an AI-enhanced platform that provides unified visibility across IT systems. This platform reduces downtime, improves system resilience, and enhances engineering productivity by integrating data silos and offering real-time insights. A strategic partnership with AWS further optimizes cloud resource management, delivering significant value to enterprises like Global Processing, which saw a 30% improvement in mean time to resolution.

Awards

New Relic Named a Leader in 2025 Gartner Magic Quadrant for Observability Platforms for the 13th Consecutive Time - Yahoo Finance

New Relic has been named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive time. This recognition highlights New Relic's vision and execution in AI-driven workflows. The company has introduced over 25 new capabilities in the past year, enhancing its intelligent observability platform, and achieved high customer satisfaction.

New Relic, Inc. Profile

Company Name

New Relic, Inc.

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

1001-5000

Social

Financials

SERIES C