New Relic Overview

New Relic is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. It helps to find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for the customers.

It is a full-stack data analysis platform for all the software metrics, events, and logs with a connected, real-time view of all the operational data in one place to respond faster, optimize better, and build more perfect software. It also helps to instantly detect, diagnose, and resolve issues before customers notice and respond to incidents faster.

Some of its features include troubleshooting and optimizing the apps and systems in just a few clicks, Detecting, understanding, and resolving problems Faster, technical support from instrumentation to incident response, On-demand video training, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well New Relic solved their Digital Analytics needs. Cuspera uses 1800 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities peers achieved using New Relic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Communication Management , Collaboration , as the business use cases that they have been most satisfied while using New Relic.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.90/5

Read Reviews (27)

"...New relic monitoring helps real time metrics with geographic traffic orientation and detailing of each and every components of the service calls helps in tracking and debugging any production issue. ...." Peer review by Verified Reviewer, Telecommunications
Communication Management with Phone Calls and E-Mail

4.79/5

Read Reviews (15)

"...We also use their server monitoring tool to track system metrics for our clients systems to ensure that they are operating at peak performance...." Peer review by David Long, SPA, Director of Development, Cage Data
tracking & monitoring communications

4.75/5

Read Reviews (10)

sending & publishing communications

4.14/5

Read Reviews (3)

Collaboration with Chat and Slack

4.72/5

Read Reviews (13)

"...Both have a focus on collaborating and cooperating with their customers and offer 24x7 support with excellence...." Peer review by Johnny Halife, Chief Architect and Co-founder, Mural.ly
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.90/5

Read Reviews (27)

"...New relic monitoring helps real time metrics with geographic traffic orientation and detailing of each and every components of the service calls helps in tracking and debugging any production issue. ...." Peer review by Verified Reviewer, Telecommunications
Communication Management with Phone Calls and E-Mail

4.79/5

Read Reviews (15)

"...We also use their server monitoring tool to track system metrics for our clients systems to ensure that they are operating at peak performance...." Peer review by David Long, SPA, Director of Development, Cage Data
tracking & monitoring communications

4.79/5

Read Reviews (10)

sending & publishing communications

4.79/5

Read Reviews (3)

Collaboration with Chat and Slack

4.72/5

Read Reviews (13)

"...Both have a focus on collaborating and cooperating with their customers and offer 24x7 support with excellence...." Peer review by Johnny Halife, Chief Architect and Co-founder, Mural.ly

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1800 insights from peers and experts to help you assess how these New Relic use cases fit your Digital Analytics needs.

Popular Business Setting

for New Relic

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Peers used New Relic to Acquire customers and Improve efficiency

Peer and Expert Opinion on Features

for New Relic

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.58/5

Read Reviews (136)
Dashboard

3.97/5

Read Reviews (92)
Widgets

3.75/5

Read Reviews (25)
Personalization

4.55/5

Read Reviews (10)
Live monitoring

4.67/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.58/5

Read Reviews (136)
Dashboard

3.97/5

Read Reviews (92)
Widgets

3.75/5

Read Reviews (25)
Personalization

4.55/5

Read Reviews (10)
Live monitoring

4.67/5

Read Reviews (9)

IT and Other Capabilities

for New Relic

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.27/5

Read Reviews (140)
Data Export

4.01/5

Read Reviews (105)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.27/5

Read Reviews (140)
Data Export

4.01/5

Read Reviews (105)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.68/5

Read Reviews (15)
Chat Support

4.65/5

Read Reviews (14)
Phone Support

4.65/5

Read Reviews (14)
24/7 Support

4.26/5

Read Reviews (180)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.68/5

Read Reviews (15)
Chat Support

4.65/5

Read Reviews (14)
Phone Support

4.65/5

Read Reviews (14)
24/7 Support

4.26/5

Read Reviews (180)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.17/5

Read Reviews (12)
Analytics

4.32/5

Read Reviews (217)
Custom Reports

4.29/5

Read Reviews (246)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.17/5

Read Reviews (12)
Analytics

4.32/5

Read Reviews (217)
Custom Reports

4.29/5

Read Reviews (246)

Software Failure Risk Guidance

?

for New Relic

Overall Risk Meter

Low Medium High

Top Failure Risks for New Relic

Vendor Profile Details

Company Name

New Relic

Company Website

https://newrelic.com/

HQ Location

188 Spear St., Suite 1000 San Francisco, CA USA 94105

Employees

Crunchbase

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