Real-World Case Studies and Customer Success Stories with New Relic

New Relic helped 株式会社エアークローゼット automate performance monitoring and troubleshooting for its core systems. By using AIOps and New Relic Analyzer,... the company cut customer product selection time by 2,520 hours per year. The time for performance monitoring and planning dropped to zero. AI now creates daily improvement tickets, and issue investigation time is 1/20th of before. The solution also reduced operational costs by about 50% since launch.
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New Relic helped Tokopedia gain full observability across its e-commerce platform. Tokopedia linked performance telemetry, business metrics, and deployment speed... in one dashboard. Engineers quickly found and fixed issues, improving mobile app usability for Indonesian users. Custom dashboards and precise alert intervals led to faster problem resolution. Tokopedia improved customer experience and platform reliability in a highly competitive market.
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Domino's Pizza Royaume-Uni et Irlande uses New Relic to monitor all SRE functions. The company tracks key customer journeys and... golden signals with the platform. New Relic helps Domino's codify SLI configurations and stay compliant with SLOs. This leads to faster pizza delivery for customers. Domino's achieved a 99.6% availability score using New Relic's service level management tools.
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Delivery Hero used New Relic to monitor over 500 applications and support rapid growth. The company migrated from a monolithic... system to microservices on AWS, using dashboards for real-time visibility. New Relic helped connect technical metrics to business KPIs and costs. By optimizing their largest app, Delivery Hero reduced compute resource usage by 71%. Teams now rely on dashboards to track performance and make faster decisions.
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Cencosud used New Relic to build a single observability center for all applications. The team reduced incident response times and... improved application uptime. They created a culture of observability using New Relic's integration with AWS and modern infrastructure. The platform helped both legacy and modern systems, enabling the largest cyber sale in company history. Key metrics like MTTR and uptime improved significantly after implementation.
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New Relic helped 出前館 improve user experience for its delivery service. The company used New Relic to monitor both on-premise... and cloud systems. Over 150 engineers now use New Relic to quickly find and fix problems. The platform made it easier to see system health and trace complex service connections. Teams reduced troubleshooting time from days to hours. 出前館 can now support rapid business growth and deliver stable service.
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DeinDeal used New Relic to monitor its e-commerce platform and mobile apps. The company faced high daily traffic spikes from... flash sales and needed to avoid bottlenecks. Before New Relic, they used many tools and had no unified view. With New Relic, they gained real-time insights and fixed issues faster. The team quickly resolved a persistent mobile app bug after implementing New Relic. This improved customer experience and enabled proactive problem solving.
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New Relic helped Dealicious, a leading B2B fashion platform in Korea, move from legacy PHP systems to a modern cloud-based infrastructure on AWS. Dealicious used New... Relic’s APM and monitoring tools to detect issues early, reduce downtime, and automate alerts. This improved service stability and let developers focus on business logic. As a result, Dealicious could handle growing traffic and deliver a better experience to over 70,000 daily users.
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New Relic helped コープさっぽろ migrate all systems to AWS and modernize their IT. They used New Relic One to monitor... their EC site and identify bottlenecks. The team quickly found slow queries and fixed server errors during high-traffic sales. Sharing monitoring data improved teamwork between engineers and vendors. コープさっぽろ now uses New Relic to support digital transformation and better user experiences.
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Cencosud used New Relic to build a single observability hub for all its applications. The team automated monitoring for every... app, improving incident response and application performance. They created a culture of observability, using golden signals and KPIs to predict and prevent issues. New Relic helped legacy e-commerce systems perform at their best during major sales events. Cencosud saw a big drop in MTTR and a strong increase in uptime across their digital products.
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New Relic helped アスクル株式会社 cut investigation and fix times by about 80%. The company unified its B2B e-commerce sites and... improved development productivity. New Relic enabled fast hypothesis testing and better site reliability. Both engineers and non-engineers now use shared dashboards to improve service quality. Monitoring of microservices and CI/CD processes became easier and more effective.
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New Relic helped イオンスマートテクノロジー株式会社 improve the iAEON app experience. The company unified over 90 customer IDs and used New Relic... to monitor both frontend and backend systems. Troubleshooting time was cut to a quarter, and app errors became easier to detect. Teams now use real-time data to improve service quality and focus on customer needs. New Relic supports their digital shift and seamless customer experience goals.
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Fynd used New Relic to cut mean time to detection from hours to as little as 10 minutes. The platform gave... Fynd real-time visibility into system performance and helped optimize latency on key services. Developers now use dashboards and data-driven insights to spot issues early and ship new features faster. Fynd can handle traffic spikes and new business lines with confidence, keeping retail operations reliable for over 1,000 brands. New Relic's observability tools support Fynd's growth and ensure a seamless customer experience.
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New Relic helped U. S.M.H improve the service experience of its Scan&Go app, used by over 580,000 customers in 500+...stores. The company needed better uptime and reliability for its digital shopping platform. With New Relic, U.S.M.H gained real-time monitoring, faster issue detection, and system stability. Problems that once took hours to identify are now quickly resolved. The team uses data to enhance both system performance and customer experience.
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New Relic helps ドミノ・ピザUK track key customer journeys and monitor SRE functions. The company uses New Relic to manage observability... and monitoring across its digital platform. They achieved 99.6% availability by organizing service level management in the New Relic portal. This lets them track error budgets and ensure SLO compliance. Fast pizza delivery is possible thanks to detailed SLI settings and a unified monitoring view.
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New Relic helped Opt Fit monitor over 1,700 edge devices and AWS services for their AI camera monitoring service. Before, incident detection... took up to 12 hours and root cause analysis up to 1 hour. With New Relic, detection dropped to under 5 minutes and analysis to under 10 minutes. Monthly error alerts fell from 200,000 to 300. This improved service quality and reduced costs for Opt Fit’s gym and care facility customers.
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New Relic helped The Access Group cut alert noise by 99%. Engineers now get only nine alerts per day. This... lets them focus on new features and innovation. The company saved about £1,000 per month on AWS bills. Database usage dropped from 60% to 30%. Teams spot and fix problems faster, improving customer experience.
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New Relic helped Sportradar improve how they monitor and test their systems. Sportradar reached 99.9% SLO availability across all services... and increased release frequency by 15%. Over 200 services are now tracked in unified dashboards. Teams use New Relic for observability, distributed tracing, and OpenTelemetry integration. Sportradar now finds issues before production and delivers better products faster.
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Accedo used New Relic to power its Accedo Insights platform for video streaming. The company needed to ensure high reliability... and uptime for its global media clients. With New Relic, Accedo gained real-time observability, letting them spot and fix issues before users noticed. One client saw a 64x performance boost after Accedo resolved a system bottleneck. Accedo now links technical metrics directly to business KPIs, improving customer experience and retention.
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New Relic helped 株式会社ワイズマン monitor user experience for over 61,200 care facilities using their cloud-based system. The company used New... Relic dashboards to visualize service quality and quickly solve issues in a hybrid cloud environment. Troubleshooting time for slow queries dropped from a month to just hours. Teams now share real-time data, improving collaboration and service reliability. User experience metrics are tracked per device, helping prevent problems before they impact customers.
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New Relic helped 伊藤忠テクノソリューションズ (CTC) speed up troubleshooting in complex hybrid cloud environments. The platform unified monitoring for both application... and infrastructure teams, making it easy to share key metrics and insights. CTC used New Relic APM, Browser, Synthetics, Infrastructure, and Logs to visualize their entire system as "one map." This change enabled proactive problem-solving and fostered a shift toward multi-skilled engineering. Team members now act quickly, share information, and improve services for customers.
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Cellulant used New Relic to support its cloud migration and monitor its payment platform. After a major outage in 2018,... Cellulant needed better visibility into its systems. New Relic gave the team end-to-end transparency across applications and infrastructure. This helped them quickly find and fix issues. Cellulant also used New Relic to track cloud usage and reduce costs by disabling unused services.
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Bell Data used New Relic One to monitor customer systems across AWS, Azure, GCP, and IBM Cloud. They unified monitoring... for multi-cloud environments, improving visibility and speeding up problem resolution. Teams now detect and fix issues faster, reducing unnecessary escalations. Service quality improved, and engineers gained deeper understanding of both applications and infrastructure. New Relic One helped Bell Data deliver better managed cloud services for their clients.
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New Relic helped AI inside株式会社 modernize its AI-OCR service, DX Suite. The company improved system reliability and user experience by... adopting New Relic for observability. Teams now quickly identify and solve issues using real-time data. Response times are monitored, and preventive maintenance is possible. Collaboration between tech and business teams has improved with shared data. Service quality and customer satisfaction have increased.
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Accedo used New Relic to deliver real-time observability for video streaming services. The company needed to monitor performance and business... KPIs to improve user experience and reduce downtime. With New Relic, Accedo identified and fixed a critical system bottleneck, achieving a 64x performance improvement. Teams now use live data to spot and solve problems before users notice. This helps Accedo support top events and keep streaming reliable for customers worldwide.
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New Relic One helped Capillary Technologies cut troubleshooting time by up to 80%. The platform improved uptime from 99.5% to... 99.9%. Capillary now resolves issues in 10 minutes instead of an hour. Custom dashboards give instant visibility for product managers and leadership. Capillary’s NPS score improved after deploying New Relic One. The solution supports global retail clients during high-traffic events.
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Accedo used New Relic to deliver real-time observability for video streaming. The company needed to ensure uptime and reliability for... its OTT video services. With New Relic, Accedo monitored key metrics like transaction times and buffering, helping clients spot and fix issues before users noticed. One client saw a 64x performance boost after resolving a critical bottleneck. Accedo now links technical performance directly to business KPIs, improving customer experience and retention.
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PicPay used New Relic to cut incident volume by 65%. The team reduced mean time to resolution by 30%. They... improved annual downtime by 51%. PicPay saw a 191% return on investment. New Relic helped PicPay boost new and existing customer revenue by 10%. The platform made it easier for engineers to focus on innovation, not just fixing problems.
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Morningstar used New Relic to monitor and manage its new serverless architecture for Morningstar. com. The team moved from a...legacy CMS and Java backend to AWS Lambda, API Gateway, S3, and CloudFront. With New Relic, they gained real-time visibility into performance issues and reduced downtime to zero over eight months. Deployments now take just 20 minutes, and the team can quickly detect and resolve problems before users are impacted. This shift improved developer speed and communication across engineering and business teams.
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Cellulant used New Relic and AWS to support rapid growth of its pan-African payment gateway. After a major traffic spike... caused system outages, Cellulant needed better visibility and control. New Relic gave them full-stack monitoring, helping identify and fix issues faster. They cut infrastructure costs by 25% and reduced incident resolution time by 50%. Developers now use dashboards to improve customer experience in real time.
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New Relic helped ORIX improve mean time to identify (MTTI) by over 85%. The company reduced the time to identify... issues from 15 minutes to just 1-2 minutes. Mean time to resolve (MTTR) dropped to 10 minutes on average. Teams now use real-time dashboards to track product usage and customer trends. Sales, marketing, and customer success teams can respond faster and work more efficiently. ORIX expects continued growth and better customer engagement with New Relic.
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Morningstar. com rebuilt its site for speed and stability in just seven months. The team moved from a monolithic system...to a serverless architecture using AWS Lambda, API Gateway, S3, and CloudFront. With New Relic, they gained full visibility into their stack, enabling rapid debugging and proactive monitoring. They achieved zero outages in eight months and reduced deployment time to 20 minutes. The new system lets them release features faster and focus on user experience.
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New Relic helped Cellulant manage rapid traffic growth and platform reliability. Cellulant migrated to AWS and used New Relic for... end-to-end monitoring. This let them quickly identify and fix issues across their payment platform. With New Relic, Cellulant reduced infrastructure costs by 25%. The team gained better visibility and control over cloud operations.
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Kissht used New Relic to cut observability costs by 25%. The team reduced mean time to detect and resolve issues... from hours to minutes. Kissht improved uptime by 2% during peak periods and lowered P95 API latency by over 20%. Developers now fix problems faster and work together better. New Relic gives Kissht a single view for all system performance data.
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New Relic helps Ajaib deliver fast trades for investors. As Ajaib's user base grew, they needed to scale and improve... uptime. New Relic's observability tools, including APM and distributed tracing, let Ajaib monitor over 100 Kubernetes clusters. The team uses dashboards to spot errors and fix issues in minutes. This keeps mean time to recovery low and supports data-driven product improvements.
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New Relic helps ZestMoney deliver fast and reliable EMI services across India. ZestMoney uses New Relic to monitor over 80... microservices on AWS, ensuring high uptime and quick scaling. After using New Relic, uptime improved from about 98% to 99.86%. The team identified and fixed bottlenecks, increasing transaction processing speed to 65 TPS for an e-commerce partner. New Relic Synthetics alerts the team to issues before customers notice, improving service quality.
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EveryMatrix used New Relic to cut mean time to resolution by 25%. The company unified 95% of incident monitoring on... a single dashboard. Teams now spot and fix problems faster, even in a complex, global iGaming environment. Real-time data helps EveryMatrix deploy new features with less risk. Business decisions are now guided by clear, actionable metrics from New Relic.
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William Hill uses New Relic to monitor millions of real-time price changes daily. The company improved mean time to resolution... by 80% and resolved 25% more critical incidents within 60 minutes. New Relic dashboards help teams see the cost of downtime and act fast. The platform's reliability means no system downtime, even during major events like the Grand National. Teams now focus on growth instead of constant troubleshooting.
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New Relic helped ワンダープラネット株式会社 deliver a smooth gaming experience to users worldwide. The company used New Relic to monitor system... performance for its global smartphone game, Alice Fiction. Real-time observability let the team quickly spot and fix issues, cutting problem resolution from up to 30 minutes to about 1 minute. Developers, planners, and designers worked together to improve product quality using shared data. The team tracked user experience metrics across devices and regions, ensuring high service quality for millions of downloads.
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New Relic helped William Hill cut mean time to resolution by 80%. The company manages 5.2 million online transactions daily.... With New Relic, William Hill tracks incidents in real time and links technical issues to lost revenue. Teams now resolve 25% more critical incidents within 60 minutes. The platform's reliability lets teams focus on business, not troubleshooting.
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New Relic helped 株式会社カプコン ensure 24/7 uptime for its shared backend system. The company used New Relic APM, Infrastructure, Logs,... Dashboard, and Alerts to monitor and visualize system health. Early detection of issues and faster response times improved reliability. Capcom unified monitoring for distributed databases and reduced operational workload. The platform enabled smooth technology adoption and cost savings in system operations.
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New Relic One helped Capcom stabilize and improve the quality of its global account service, CAPCOM ID. Capcom unified multiple... account systems to enhance user convenience and strengthen customer relationships. With New Relic One, Capcom quickly identified and resolved performance bottlenecks in its microservices-based infrastructure. Both infrastructure and development teams used shared dashboards to speed up problem-solving. The platform enabled real-time monitoring, leading to faster issue resolution and better user experiences for millions of global game fans.
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New Relic helped バンダイナムコライツマーケティング cut log investigation time by 80%. The company manages the performance of its Bandai Channel video... platform with New Relic. They can now monitor both frontend and backend systems across all devices. This lets them quickly find and fix issues that affect user viewing experience. The team shares real-time data to improve customer satisfaction and keep users watching longer.
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New Relic helped William Hill cut mean-time-to-resolve (MTTR) by 80%. The company handles 5.2 million online transactions daily and needed... reliable, real-time monitoring. With New Relic, teams now resolve 25% more P1 incidents within 60 minutes. Real-time dashboards show the cost of downtime, helping teams prioritize fixes. William Hill reports 100% reliability and no downtime since switching to New Relic.
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New Relic helped William Hill cut mean time to resolve (MTTR) by 80%. The company manages 5.2 million online transactions... daily and needed reliable, real-time monitoring. New Relic replaced failing tools, providing stable, elastic observability. William Hill saw a 25% improvement in resolving P1 incidents within 60 minutes. Real-time dashboards and proactive alerting now drive continuous improvement and 100% platform reliability.
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ITV used New Relic to migrate its advertising sales systems to the cloud. The company needed to modernize legacy systems... and manage £1.7 billion in annual ad revenue. New Relic provided end-to-end observability, helping the team monitor performance and quickly resolve issues during migration. Real-time dashboards built with New Relic increased trust and communication across business and technical teams. ITV now uses New Relic to optimize ad sales operations and improve collaboration.
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Shutterstock used New Relic to improve developer productivity and security. The company reduced logging costs by 60%. Time spent generating... fraud reports dropped by 75%. Engineers now spot and respond to threats faster. New Relic helped consolidate tools and gave better visibility into key metrics. This led to safer customer data and more efficient operations.
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New Relic helped ITV, the UK's largest commercial broadcaster, modernize its ad platform. ITV moved from legacy systems to a... cloud-based microservices platform. New Relic enabled real-time monitoring and performance tracking. This reduced risk during a major digital transformation. ITV now manages a £1.7 billion ad business with improved reliability and transparency.
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New Relic helped Wedding Park improve site performance and user experience. The company used observability tools to modernize monitoring and... support a shift to cloud and microservices. Troubleshooting time dropped from over a week to just minutes. Report generation for sales staff was cut in half. Teams now use shared data to make faster decisions and boost customer satisfaction.
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New Relic gave Bedrock Streaming full visibility into their tech stack. The team centralized huge data volumes and improved event... management with golden metrics and better alerts. Bedrock replaced multiple open source monitoring tools with New Relic. Engineers now detect and fix performance issues faster. Real-time dashboards help everyone see app health and share key KPIs. During big live events, New Relic helps Bedrock handle traffic spikes and keep streaming reliable.
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New Relic helped 朝日新聞社 maintain a 99. 99% SLO achievement rate for its 朝日新聞デジタル news site. The company used New...Relic to monitor microservices, quickly detect and resolve issues, and share dashboards across 400 staff. Before New Relic, about 100 users per month faced search timeouts; now, almost none do. The platform enabled agile problem-solving and improved user experience. Real-time visibility and automated data collection supported high service quality.
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New Relic One helped AbemaTV improve observability for its ABEMA video streaming service. The team used SLI/SLO-based monitoring to optimize... user experience. Incident response time dropped from half a day to just a few minutes. AbemaTV now makes faster, data-driven decisions for app quality. The platform supports better collaboration and continuous service improvement.
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20 Minutes used New Relic to fix major performance issues after launching a new publishing platform. The team faced tight... deadlines and many bugs, which hurt site speed and Google ranking. With New Relic, they quickly found and fixed errors in just one month. Now, dashboards show real-time app health to everyone, including the president. The apps are more stable and the team delivers higher quality work.
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New Relic helped Mediacorp achieve a 99. 5% crash-free rate on its mobile apps. Mediacorp improved app ratings to an...average of 4 stars. Developers now save at least 2 hours each week. Real-time monitoring lets Mediacorp detect issues 24 hours in advance. The platform supports seamless streaming during major events. Mediacorp delivers high-quality digital content to millions daily.
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Share Now uses New Relic to monitor its car sharing platform across 16 cities in Europe. The company moved to... a cloud-agnostic infrastructure using AWS and IBM Cloud, managing 90 microservices with Kubernetes. New Relic gives Share Now real-time visibility into application and infrastructure performance. Teams quickly identify and fix issues, improving customer experience and developer productivity. Business intelligence and accounting teams also use New Relic dashboards for data analysis.
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Aeroméxico used New Relic to monitor its digital channels in real time. The airline unified data from its website, mobile... app, and airport kiosks. This helped teams spot problems fast and improve customer experience. New Relic dashboards let executives and specialists track performance and user behavior. Aeroméxico now makes data-driven decisions to keep digital services reliable and fast.
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New Relic One helped CBcloud improve service quality for its logistics platforms PickGo and SmaRyu. The company used New Relic... to quickly detect and resolve system issues, reducing problem resolution time from up to 2 days to under 1 hour. This enabled faster log analysis, better collaboration between engineering and business teams, and more stable service for thousands of drivers and clients. CBcloud expanded New Relic’s use from infrastructure to application performance and log monitoring, supporting rapid business growth and better customer experience.
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New Relic helped Australia Post handle a surge in demand during the pandemic. Online transactions doubled, and parcel tracking increased... by 40%. The team used New Relic APM to monitor systems and manage high loads. They reduced backend traffic by 80% with a new caching system. April saw a record 340 million transactions, more than twice the previous year. New Relic enabled fast problem detection and improved customer experience.
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New Relic gives Aeroméxico real-time data on digital channels. The airline uses New Relic to monitor its website, app, and... airport kiosks. Teams now see all tech and customer experience data in one place. This helps them fix problems fast and improve user experience. Leaders use dashboards to spot trends and make better decisions. Aeroméxico keeps digital channels reliable and customers happy with New Relic.
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Share Now used New Relic to monitor its car sharing platform across 8 countries and 16 cities. The company moved... its IT environment to the cloud for faster and more efficient software deployment. With New Relic, Share Now gained real-time observability into applications and infrastructure. Teams could quickly identify and resolve issues, improving customer experience and boosting DevOps productivity. The platform enabled data-driven decisions and helped optimize operations.
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Aeroméxico uses New Relic to monitor its digital channels in real time. The airline unified all data in the cloud,... giving teams a single view of infrastructure and application performance. With New Relic, Aeroméxico can quickly spot issues and improve customer experience across web, mobile, and airport kiosks. Teams receive alerts and use dashboards to track trends and user behavior. This helps Aeroméxico make better decisions and deliver a first-class experience for millions of passengers.
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New Relic helped World Kinect cut troubleshooting time from 1 hour to 15 minutes. The engineering team now monitors over... 100 applications with a single view, using log management and alerts. They can find and fix errors faster, improving uptime for fueling operations. Synthetic scripts and proactive monitoring let them spot issues before they impact customers. Teams work better together and resolve problems in 30-60 minutes, not hours.
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Banco Inter used New Relic to support rapid digital growth. The bank scaled from 8,000 to over five million customers.... New Relic gave real-time visibility into all critical systems. This helped reduce incident repair time by 57%. Now, 95% of critical processes are monitored. Teams use dashboards to improve customer experience across all channels.
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Bangkok Bank used New Relic to support rapid growth in mobile and digital banking. The bank needed to improve uptime... and reliability for millions of users. New Relic gave real-time visibility into incidents and system performance. Teams could quickly identify and fix issues, improving customer experience. Integration with Microsoft Teams enabled remote monitoring and faster alerts. The bank now delivers more reliable digital banking services to over 17 million customers.
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New Relic helped Banco Inter, Brazil's first fully digital bank, scale from 8,000 to over five million customers. The bank used... New Relic for real-time monitoring and business insights. With New Relic, Banco Inter covered 95% of critical processes and reduced incident repair time by 57%. Teams used the platform to improve customer experience across all channels. The solution supported rapid growth and a seamless digital experience.
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New Relic helped Bangkok Bank improve mobile and digital banking reliability. The bank faced rising demand and needed better uptime... and incident response. With New Relic, they gained real-time visibility into issues and could quickly identify and fix problems. The integration with Microsoft Teams enabled instant alerts for faster action. As a result, Bangkok Bank supported millions of mobile app users and handled over a billion transactions annually.
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Banco Inter used New Relic to cut mean time to resolution by 57%. The bank now covers 95% of its... critical internal processes with the platform. New Relic gives real-time insights into digital banking services, helping teams fix issues before customers notice. Banco Inter supports over 5 million customers with a seamless digital experience. Teams use New Relic on mobile and desktop to monitor business and tech metrics every day.
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Banco Inter used New Relic to monitor its digital banking services. The bank moved its main platform to the cloud... and integrated AWS, Kubernetes, and microservices. New Relic helped reduce mean time to resolution by 57%. It now covers 95% of critical processes and over 1,500 servers. Teams use real-time dashboards to improve customer experience and solve issues before they impact users.
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Verizon used New Relic's Pixie integration to improve observability at the network edge. Developers faced challenges debugging workloads on Verizon... 5G Edge due to limited visibility and resource constraints. By deploying Pixie, Verizon enabled automatic telemetry and real-time monitoring for Kubernetes workloads. This solution allowed developers to use a single dashboard for both edge and non-edge workloads. The integration made it easier to configure alerts and dashboards, speeding up solution implementation and enhancing performance monitoring.
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Verizon used New Relic with Pixie to improve observability for its 5G Edge platform. Developers faced challenges debugging workloads on... edge nodes due to limited visibility and unique architecture needs. With New Relic and Pixie, Verizon enabled instant monitoring of Kubernetes workloads and automated instrumentation. This made it easier for developers to deploy, monitor, and optimize edge applications. The integration also simplified network flow monitoring and dashboard setup, helping Verizon deliver better mobile experiences.
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Telenor uses New Relic to monitor system performance and user experience across global platforms. The company relies on New Relic... dashboards to ensure high uptime and fast, secure access for over 170 million customers. New Relic supports Telenor’s DevOps culture by enabling continuous testing and deployment. The platform helps predict and resolve issues before they impact users. Telenor also uses New Relic Synthetics to improve authentication security and test end-to-end scenarios. This ensures reliable, secure connections for customers in Scandinavia and Asia.
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New Relic and Pixie helped Verizon extend observability to the network edge. Developers faced challenges debugging workloads on Verizon 5G... Edge due to limited monitoring tools. By integrating Pixie’s auto-telemetry with New Relic, Verizon enabled instant, automated performance monitoring for Kubernetes clusters. This solution improved visibility, made deployment easier, and allowed developers to optimize edge applications. Verizon now delivers better mobile experiences and guides best practices for edge APM deployment.
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AB InBev used New Relic to improve incident resolution time by 80%. The company faced challenges with fragmented platforms and... lack of visibility across its global e-commerce and mobile operations. New Relic provided unified monitoring, helping AB InBev quickly identify and fix issues, such as mobile app problems on older devices. The solution also enabled better AWS cost tracking and improved customer experience by reducing checkout delays. AB InBev now has clearer data for decision-making and a more effective DevOps model.
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Delivery Hero used New Relic to monitor and scale its global food delivery platform. The company managed over 2 million... orders daily and needed transparency to support rapid growth. New Relic dashboards helped track business KPIs and application performance across 500+ apps. During a migration to microservices on AWS, New Relic enabled real-time monitoring and cost optimization. Delivery Hero reduced compute unit usage for its largest app by 71%, improving efficiency and visibility.
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Delivery Hero uses New Relic to monitor over 500 applications and support daily order volumes exceeding 2 million. The platform helps... Delivery Hero track key business KPIs, such as restaurant partners and order counts, across 40+ countries. New Relic Insights enables teams to quickly analyze performance and detect issues. This monitoring supports rapid growth and a shift to microservices and DevOps culture. Delivery Hero relies on real-time dashboards to optimize business and technical operations.
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New Relic helped 弥生株式会社 speed up troubleshooting across cloud and on-premise systems. The company unified monitoring for multiple services, improving... DevOps communication and reducing costs. New Relic APM and distributed tracing made it easier to find and fix issues fast. Most new services now use New Relic, and existing systems are being migrated. Teams now check New Relic first when problems happen, saving time and boosting service quality.
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New Relic helped WingArc 1st improve SaaS operations efficiency by 80%. The company used New Relic to monitor and manage... the performance of its SVF Cloud service. This allowed them to quickly find and fix bottlenecks. Engineers could focus on core business development instead of tool maintenance. Customer satisfaction increased as performance issues became visible and actionable. Updates and changes could be checked easily, ensuring stable service for users.
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New Relic gives ZenHub full-stack observability for its agile project management platform. ZenHub faced challenges with data synchronization and troubleshooting... in a complex tech stack tightly integrated with GitHub. Using New Relic, ZenHub monitors application health, tracks incidents, and visualizes telemetry data to quickly identify and fix issues. This reduces outages, saves engineering time, and helps plan infrastructure needs. New Relic's consumption pricing also saves ZenHub money while providing access to all telemetry data.
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New Relic helped Hiscox UK move from anecdotal feedback to data-driven decisions. The insurance provider used New Relic to unify... monitoring, create real-time dashboards, and break down silos between technical and business teams. Marketing and support teams now track customer journeys, system health, and workflow performance on a single platform. Automated alerts and anomaly detection let Hiscox fix issues before they impact users. This shift supports continuous improvement and faster, more transparent decision-making.
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Acko used New Relic to cut costs by 20% and reduce mean time to resolution by 20%. The insurer relies... on New Relic for 24/7 system uptime and fast issue detection, with mean time to detect now under five minutes. New Relic’s dashboards and APM tools help Acko monitor all systems, improve resilience, and launch new services faster. This partnership supports Acko’s digital-first insurance model and builds trust with millions of customers.
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Hiscox UK used New Relic to migrate from a legacy observability tool to a unified platform. The team built custom... dashboards for technical and business users, giving real-time insights into customer journeys and system health. Marketing and executive teams now track engagement, page load times, and revenue-impacting issues instantly. Support teams use dashboards to monitor workflow performance and set accurate SLAs. New Relic helped Hiscox UK break down silos, speed up incident resolution, and drive data-driven decisions across the business.
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