Real-World Case Studies and Customer Success Stories with New Relic

New Relic helped PicPay cut incident volume by 65% using advanced alerts and telemetry data. PicPay’s engineering teams faced alert overload, making it hard to manage incidents and maintain uptime. W...ith New Relic, PicPay set platform standards for alerts, centralized logs, and improved workflows. This led to a 30% reduction in mean time to resolution and a 51% drop in annual downtime. PicPay saw a 10% increase in revenue from both new and existing customers, a 10% improvement in customer attrition, and a 191% return on investment.
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New Relic helps ZestMoney deliver fast and reliable EMI services across India. ZestMoney uses New Relic to monitor over 80 microservices on AWS, ensuring high uptime and quick scaling. After using Ne...w Relic, uptime improved from about 98% to 99.86%. The team identified and fixed bottlenecks, increasing transaction processing speed to 65 TPS for an e-commerce partner. New Relic Synthetics alerts the team to issues before customers notice, improving service quality.
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Basecone used New Relic to improve how it manages cloud infrastructure and applications. The company wanted to support rapid growth and expand into new markets. Basecone moved from on-premise to AWS ...cloud, but needed more cost savings and scalability. New Relic helped Basecone pinpoint issues and gain better agility. This allowed Basecone to support over 100,000 companies and 1,800 accounting firms.
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Credit Sense used New Relic to improve their cloud operations. They wanted to save money on their AWS bill and reduce the time it takes to detect issues. With New Relic, Credit Sense achieved an 80% ...reduction in mean time to detect (MTTD) problems. They also saved on their AWS costs. This helped Credit Sense deliver a better experience for their customers in the financial services industry.
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Auto & General used New Relic to improve their online customer experience. They wanted to find and fix friction points in their digital journey, like slow load times and web page errors. New Relic he...lped them monitor their full technology stack, including hardware, apps, and web interfaces. This let them quickly spot and solve problems. As a result, Auto & General made their digital experience better for customers.
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New Relic helped BlackLine consolidate many tools into one platform. This made it easier for engineers to manage incidents and reduced the burden of switching between systems. The pricing model is si...mple and predictable, which helps the finance and procurement teams. BlackLine now saves time and money and can serve its customers better. The company also finds it easier to attract and keep good talent.
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New Relic helped mPokket centralise digital intelligence analytics and telemetry. mPokket faced issues with uptime, reliability, and lack of visibility into their microservices-based architecture. Wi...th New Relic, they improved KPIs like latency, availability, error rates, and MTTR. Multiple dashboards now serve different user groups, including the C-suite. mPokket can now identify and resolve issues quickly, supporting rapid growth and better customer experience.
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Banco Inter used New Relic to improve its digital customer experience. The bank moved from a partly digital process to a fully digital one in 2016. With New Relic, Banco Inter achieved a 57% reductio...n in mean time to resolution (MTTR) and covered 95% of its critical processes. The bank now serves over 5 million customers. New Relic helps Banco Inter operate 24/7 and support rapid growth.
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New Relic helped Open Financial Technologies cut errors by 90%. Open used to rely on manual monitoring and many tools, which caused problems and slow response. With New Relic, they now have one obser...vability solution for all apps and APIs. They reduced mean time to repair by 97% for urgent incidents. Daily data ingest dropped by 2.3 TB. Open’s team can now act fast and keep customers informed. New Relic is now a key tool for their business.
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New Relic helps 10x Banking collect all telemetry data in one place. This lets teams spot problems before they affect customers. Engineers now have more ownership and can fix issues faster. 10x Banki...ng uses New Relic to make digital transactions safe and fast. The platform helps break down silos and improves team communication.
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Bangkok Bank used New Relic to manage rapid growth in mobile and digital banking. The bank faced challenges with uptime and reliability as its customer base grew. New Relic helped Bangkok Bank monito...r and improve its digital services. This allowed the bank to support more than 17 million retail accounts and maintain its position as a market leader. The solution supported the bank's expansion and digital transformation.
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Global Processing used New Relic AI to help new engineers learn faster. They needed to keep banking and payment systems running smoothly for their clients. After switching to New Relic, they saw a 50...% drop in alert noise. Their mean time to resolution improved by 30%. New engineers learned NRQL 10% faster. This helped Global Processing meet strict uptime standards and serve their customers better.
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Confused.com used New Relic to improve cloud monitoring after moving to Microsoft Azure. The company faced challenges with a mix of old monitoring tools that could not keep up with rapid changes. New... Relic helped Confused.com gain better visibility and control over their cloud environment. As a result, Confused.com identified nearly £60,000 in potential annual savings.
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New Relic helped Morningstar re-platform Morningstar.com to a serverless architecture using AWS Lambda, API Gateway, S3, and CloudFront. The main challenge was to achieve extreme speed and stability ...within seven months. With New Relic, the team gained full visibility into their system and made monitoring a core part of their process. Morningstar had zero outages in the first year after re-platforming. Deployment times dropped to just 20 minutes from development to production.
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REA Group used New Relic to support its move to DevOps and microservices. Before, big releases caused failures and slow fixes. With New Relic, the team saw real-time data and found problems fast. Dev...elopers fixed issues in hours instead of weeks. The company now brings services to market faster and improves code quality. New Relic helps REA Group stay a leader in property search.
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IAG used New Relic to support its digital transformation. IAG wanted more visibility into its systems as digital transactions grew from 20% to over 50%. The company needed to monitor production apps ...in real time. New Relic helped IAG gain this visibility. This allowed IAG to better meet customer demand and support rapid digital growth.
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New Relic helped Nimble, an Australian fintech, improve customer experience by providing real-time observability into user behavior. Before New Relic, Nimble could not see why customers abandoned app...lications. With New Relic dashboards, they now track the full customer journey and quickly resolve issues. One incident was fixed in just 15 minutes, saving a customer. Nimble uses New Relic to boost customer retention and conversion rates.
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New Relic helped William Hill, a leading betting and gaming company, improve mean time to resolve (MTTR) by 80%. William Hill faced challenges with real-time monitoring and frequent tool failures, ri...sking customer loss and revenue. By using New Relic's real-time analytics and Impact Listener, they gained instant insight into outages and their business impact. The solution enabled a 25% improvement in resolving priority incidents within 60 minutes. William Hill now enjoys 100% reliability and no downtime, allowing teams to focus on growth and innovation.
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New Relic helped OSN improve performance in a complex cloud environment. OSN used New Relic to find and fix a 4.5-second delay in its MyOSN app, leading to a 75% performance boost. The IT team also u...sed New Relic to cut response time for the Unify app from 14 seconds to 4 seconds. OSN now uses New Relic to monitor all apps, track customer experience, and support business decisions with real-time data.
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New Relic helps Nesine manage big spikes in online betting traffic. Nesine uses New Relic to monitor app performance and keep betting fast and reliable. The IT team tracks latency, transaction rates,... and system health with New Relic. They also use it to spot and block web scrapers and monitor third-party integrations. Nesine is moving to microservices and relies on New Relic for observability in every environment.
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New Relic helped Trek Medics International improve emergency response with its application performance monitoring, logs, distributed tracing, and AIOps tools. Trek Medics needed reliable, fast techno...logy for their Beacon platform, which tracks and coordinates emergency responders using mobile devices. With New Relic, Trek Medics increased their ability to respond to emergency incidents by 9 times. The solution supports both their web and mobile applications, ensuring uptime and reliability for critical services.
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Watch Duty uses New Relic to monitor its real-time wildfire emergency platform. The organization needed urgent and accurate data to help fire-affected communities. With New Relic, Watch Duty tracks s...ystem health, real-time logs, and error reports. This lets them focus on their mission instead of building their own monitoring tools. New Relic helps Watch Duty ensure their service works as expected during emergencies.
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New Relic helped the Royal Society of Chemistry modernize its digital infrastructure. The society needed better visibility into application performance as it moved to a microservices cloud-based arch...itecture. New Relic provided deep insights into code, real-user monitoring, and error rates. Teams now use dashboards to quickly react to issues and reduce downtime. The platform supports global performance monitoring and helps plan for future growth. This improved access and reliability for users worldwide.
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Postman uses New Relic to improve digital customer experience. The team wanted better reliability, availability, and software quality. They used New Relic to monitor infrastructure and applications. ...This helped them respond faster to customer issues. Observability with New Relic also helped prevent known incidents.
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Entrata used New Relic to help with their cloud migration. They faced high error rates and traffic surges at the start of each month. New Relic gave them better visibility into their applications. Af...ter using New Relic, Entrata reduced severe incidents to zero. This helped Entrata support over 3 million residents and scale their business.
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New Relic One helped Capillary Technologies improve uptime and reliability for its global retail customers. Capillary used to struggle with multiple monitoring tools and slow troubleshooting. After s...witching to New Relic, the team consolidated alerts and made troubleshooting much faster. The thread profiler helped them find and fix issues, saving on load balancing costs by 40 percent in one case. Custom dashboards improved communication and product health tracking across the company.
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Darwinbox used New Relic to improve developer productivity and optimize cloud costs. The company wanted to reduce downtime and meet service level agreements. With New Relic, Darwinbox reduced mean ti...me to detect and resolve issues by 40%. They also cut errors by 35% and decreased outages by 20%. New Relic helped Darwinbox deliver better HR technology services to its customers.
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Benevity used New Relic to improve platform reliability for its large user base. The company needed to ensure uptime and a seamless experience during peak periods. New Relic helped Benevity monitor t...ens of thousands of daily donation transactions. As a result, Benevity reduced mean time to detect (MTTD) by 67%. This helped them support more charitable causes and maintain customer trust.
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Ansarada used New Relic to improve system performance and reliability. Ansarada needed to manage risk and protect sensitive information for clients in high-pressure environments. New Relic helped Ans...arada quickly diagnose issues and maintain a robust platform. This allowed Ansarada to deliver a seamless and secure experience for mergers, acquisitions, and other confidential matters.
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New Relic helped Viewpoint cut monitoring costs by 57%. Viewpoint used New Relic to unify observability across its cloud applications and infrastructure. Alert noise dropped from over 3,500 to under ...600 per week. Identity management response times improved by 35%. Some core services saw a 10x performance gain. Viewpoint engineers now fix issues faster and keep applications running smoothly.
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New Relic One helped Workiva unify observability across all their applications. Workiva needed a single platform to monitor AWS, Kubernetes, and other systems. They replaced multiple tools with New R...elic One for traces, metrics, and custom apps. This let them monitor service-level objectives and check availability with one click. Workiva now uses New Relic to run production tests and track infrastructure costs. The platform's programmability enabled more granular monitoring and improved uptime for Workiva customers.
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New Relic helped Skyscanner simplify and centralize their monitoring tools. Skyscanner replaced over 12 systems and saved about 15 minutes per mobile merge request. Teams now use dashboards to track ...costs and product health. The pay-per-gigabyte model lets teams see and manage their own data costs. Engineers can focus on adoption instead of tool maintenance. Skyscanner improved observability and reduced time spent on troubleshooting.
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Achievers used New Relic to improve their service level management. They needed to support a global architecture and maintain high reliability as they grew. New Relic helped Achievers unify their Kub...ernetes clusters into a single system. This made it easier for their engineers to manage distributed data. As a result, Achievers achieved a 99.95% SLA uptime.
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New Relic gives ZenHub full-stack observability for its agile project management platform. ZenHub faced challenges with data synchronization and troubleshooting in a complex tech stack tightly integr...ated with GitHub. Using New Relic, ZenHub monitors application health, tracks incidents, and visualizes telemetry data to quickly identify and fix issues. This reduces outages, saves engineering time, and helps plan infrastructure needs. New Relic's consumption pricing also saves ZenHub money while providing access to all telemetry data.
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New Relic helped Infomedia cut cloud costs by 40%. Infomedia makes SaaS solutions for car dealerships and automakers. They needed better performance and reliability for their software. New Relic gave... them observability tools to monitor and manage their cloud apps. This led to big savings and better service for their customers.
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HealthifyMe used New Relic to improve app performance and reduce costs. The company saw a 10% decrease in overall costs and a 10% improvement in performance. HealthifyMe scaled to handle over twice t...he usual traffic during peak times. Custom dashboards helped leaders see key data. All developers now use one observability tool, which led to faster innovation.
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New Relic helps Wix monitor user experience and app performance. Wix used New Relic APM, browser, and mobile monitoring to support a shift to DevOps and microservices. Developers gained real-time vis...ibility into code and system health. One developer reduced service response time from 50 to 20 milliseconds using New Relic data. Wix now deploys code 80 to 100 times a day, up from 60 to 70. New Relic helped Wix handle a Super Bowl traffic spike with no issues.
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New Relic helped The Access Group cut alert noise by 99%. Engineers now get only nine alerts per day, down from hundreds. The team saved about £1,000 per month on AWS bills. Database usage dropped fr...om 60% to 25-30%. Engineers now focus on shipping features and innovation instead of chasing errors. New Relic gives Access a unified view across systems, making it easy to spot and fix issues fast.
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New Relic helps Serko improve corporate travel technology. Serko uses New Relic to set SLOs and monitor customer flows. The team can spot and fix problems before they impact users. This proactive app...roach increases engineer productivity. Serko gains full visibility into its funnel, which drives more conversions.
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New Relic helped amaysim monitor its technology stack as it grew. amaysim used New Relic to track infrastructure, apps, and webpages. The platform made it easy to find and fix issues fast. This saved... staff time and improved uptime by several percentage points. amaysim now manages customer experience better and can expand with confidence.
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New Relic auto-telemetry with Pixie helps Verizon extend observability to the network edge. Verizon 5G Edge needed better tools for debugging and monitoring Kubernetes workloads in resource-constrain...ed edge environments. Pixie agents and New Relic provide instant, automated observability and out-of-the-box instrumentation. Developers now get a single dashboard for edge and non-edge workloads. The integration speeds up deployment and makes it easier for developers to experiment and innovate on Verizon 5G Edge.
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New Relic helped Pharmacy2U handle a surge in online prescription orders during the pandemic. Pharmacy2U used New Relic to monitor system performance and ensure 100% uptime for patients needing NHS r...epeat prescriptions. The platform gave real-time visibility, helping the team quickly spot and fix issues. Pharmacy2U doubled in size in six months and kept high clinical safety standards. New Relic supported their migration to Microsoft Azure and improved team collaboration around incident management.
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Toyota used New Relic to support its shift from car manufacturing to a mobility company. The company needed to improve its DevSecOps cycle and continuous application improvement. New Relic helped Toy...ota observe user experience and drive ongoing service enhancements. Toyota's Group Manager said New Relic is key for continuous improvement beyond deployment.
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Toyota Motor Corporation used New Relic to improve the user experience for its TOYOTA SHARE car sharing service. The challenge was to support rapid growth and new mobility services with connected tec...hnology. New Relic helped Toyota monitor and optimize the app that lets users reserve and access cars with their smartphones. This made it easier for users to complete reservations and use the service. The result was a smoother, more convenient experience for customers using TOYOTA SHARE.
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New Relic helped movingimage, a leading SaaS provider for enterprise video, cut Kubernetes costs by 50%. The company faced rapid growth and needed better uptime and reliability. With New Relic, movin...gimage gained code-level visibility, improved incident response, and automated monitoring. Custom dashboards enabled teams to rightsize containers, reducing compute costs by half without hurting performance. Development teams now own monitoring, driving innovation and stability.
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New Relic helped the Seven Network achieve 100% uptime during major live streaming events. Seven used New Relic APM and browser monitoring to track app and infrastructure performance. The solution en...abled real-time failover and self-healing, supporting 4.7 billion streaming minutes during the 2020 Olympics. Seven reported no failovers and flawless streaming for events like the AFL Grand Final and the Olympics. New Relic dashboards improved reporting and gave executives clear insights.
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New Relic helped Southern Cross Austereo improve app visibility and reduce manual troubleshooting. SCA used New Relic dashboards and alerts to monitor its LiSTNR app and other digital assets. The com...pany cut open source hosting, maintenance, and support costs by 50%. Time to detect and repair issues dropped by 20-40%. User experience improved as engineers could fix problems before users noticed. SCA now reports better on engineering efficiency and app uptime.
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New Relic helped Onefootball monitor its Kubernetes environment and applications. Onefootball faced issues with scalability and visibility as its user base grew. Migrating to Kubernetes improved scal...ability, but added complexity. New Relic provided deep visibility, enabling faster troubleshooting and better DevOps collaboration. The company saw an 80% reduction in incidents and freed up 40% of developer time.
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Aeromexico used New Relic to monitor its digital channels, including its website, mobile app, and airport kiosks. These channels handle over 40% of customer interactions, such as ticket purchases. Ae...romexico needed to ensure reliable service and collect data on customer experience. New Relic helped Aeromexico get real-time data on service performance and passenger behavior. This allowed the company to make better decisions and improve customer satisfaction.
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New Relic helps Ryanair monitor real-time website data. Before, Ryanair's team struggled to find and fix website issues. With New Relic, they see key metrics like seats sold, check-ins, and payment a...pprovals instantly. The team can spot problems, track fraud, and detect cyberattacks fast. Ryanair now supports more sites and services with the same small team. New Relic makes the team faster and more self-sufficient.
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New Relic helped World Kinect cut troubleshooting time from 1 hour to 15 minutes. The team used to spend up to 2 hours finding errors. Now, they resolve issues in 30-60 minutes. Engineers use New Rel...ic for log management, alerts, and a single view of all data. This lets them spot and fix problems faster. The team now works more proactively and with greater confidence.
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Gett uses New Relic to improve uptime and reliability for its ground travel platform. The company faced challenges with rapid incident management due to a complex microservices cloud setup. New Relic... helps Gett quickly find and fix performance problems. With New Relic, Gett reduced mean time to resolution (MTTR) by 50%. The platform supports Gett in meeting 99% service level agreements for its drivers and riders.
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Navan used New Relic to unify their monitoring tools and improve software observability. Before New Relic, they struggled with multiple tools and slow incident response. With New Relic, they moved to... outcome-based monitoring and set up real-time KPIs. Now, 90% of customer journey interruptions are found proactively, up from 20%. Navan increased deployments from 10 to over 100 per day and reduced monitoring tools to just one.
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New Relic helped Turo, a large car-sharing company in France, improve backend response times by 40%. Turo faced challenges with tool fragmentation and lack of visibility, leading to user errors and b...usiness impact. By consolidating monitoring with New Relic, Turo gained full stack observability, accurate alerts, and faster troubleshooting. The technical team now spends less time on maintenance and more on product growth. Developer efficiency and deployment tracking have improved, making operations smoother.
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New Relic helped Virtuo improve mean time to resolution (MTTR) by unifying logs, metrics, and monitoring in one platform. Virtuo used to rely on many tools, which slowed down troubleshooting and team... communication. With New Relic, teams now detect and fix issues in less than an hour, compared to hours before. The platform also helps Virtuo attract and keep top tech talent. New Relic's solution makes it easier for teams to work together and respond quickly to problems.
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Sqills uses New Relic and AWS to support its rapid growth in the public transportation software market. The company migrated its S3 Passenger platform to AWS for global expansion and relies on New Re...lic for 24/7 application and infrastructure monitoring. New Relic dashboards give all employees real-time visibility into system performance. This transparency led to a steep increase in application quality and performance. The migration to AWS was smooth, with New Relic helping ensure performance KPIs stayed on track.
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New Relic helps Share Now manage a 20,000-vehicle car-sharing fleet across Europe. Share Now needed scalable IT to compete in the fast-changing mobility sector. They adopted a cloud-agnostic approach... using AWS, IBM Cloud, and Kubernetes. New Relic gives real-time insights into microservices, telematics, and app performance. Teams use dashboards to track data and spot issues fast. Outages are now rare, and developers fix problems before customers notice.
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New Relic helps Flight Centre manage its omnichannel customer experience. Flight Centre uses New Relic to keep end-user experiences consistent across stores and digital channels. The platform lets th...em see how technology supports their omnichannel strategy. It also helps them understand vendor costs and improve incident response. Flight Centre's CTO says New Relic gives them one place to monitor their complex tech stack.
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Australia Post used New Relic Observability to handle a surge in demand during the COVID-19 lockdown. The company saw parcel tracking volumes rise by 40% and authentication requests increase by 70% c...ompared to the previous Christmas period. The team worked from home for the first time and needed better online collaboration. New Relic helped Australia Post manage these challenges and keep services running smoothly.
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Fairfax Media used New Relic to support its digital transformation. The company wanted to engage millions of readers across digital, print, and radio. New Relic helped Fairfax Media monitor its digit...al products and improve performance. This allowed Fairfax to deliver quality content and keep audiences informed. The solution supported Fairfax's move from traditional to digital media.
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Condé Nast used New Relic to improve its digital operations. The company runs over 600 servers and supports 800 million page views each month. Condé Nast wanted to enhance customer experience and sup...port its digital content growth. With New Relic, Condé Nast reduced response time by 70%. This helped them deliver faster and more reliable digital experiences to their users.
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New Relic helped News UK improve its DevOps process. News UK used to have seven different monitoring tools, which made it hard to get clear data. With New Relic APM 360 and Insights, they set up real...-time dashboards in minutes. The solution now monitors 50 apps, 15 websites, and 15 mobile apps. Teams get instant alerts and can fix problems before users notice. Crash analysis helps reduce app crashes, improving user retention and app ratings. News UK says New Relic improved team communication and made their apps perform better.
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New Relic helps Forbes Media manage its digital business and keep its software running well. Forbes started with New Relic APM to get better insight into key applications. They added infrastructure, ...browser, and logs monitoring to see how their site works for users and to bring all data together. The Forbes team can now solve problems faster and focus on metrics that matter to the business, like customer satisfaction. New Relic gives their engineering team the tools to keep the platform available and performing for a global audience.
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New Relic helped Smartbox move its front-end software to AWS, making IT operations fully visible. Smartbox used New Relic browser monitoring to track customer behavior in different countries and impr...ove digital experiences. The company reduced the number of monitoring tools, improving teamwork and deployment speed. Real-time insights from New Relic let Smartbox release updates faster, even during busy holiday periods. This made Smartbox more agile and responsive to customer needs.
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DeinDeal uses New Relic to improve its digital customer experience. The company runs one of Switzerland's largest e-commerce sites with over one million customers and 25 million web page views each m...onth. DeinDeal needs its apps and websites to be fast, reliable, and easy to use, especially during high-traffic flash sales. New Relic helps DeinDeal keep its platform available and performing well. This supports DeinDeal's goal to deliver a great experience to every customer.
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New Relic APM, browser, and synthetics helped Kmart achieve 99.9% uptime. Kmart wanted to improve its digital business and customer experience. The company started a re-platforming process in 2020 to... support its digital growth. New Relic tools supported this transformation. Kmart now delivers a reliable omnichannel experience for its customers.
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Cencosud used New Relic to build an observability center across five countries. The company wanted to improve digital infrastructure and customer experience for its retail brands. Cencosud needed a c...ommon observability culture and tools to manage many applications and brands. New Relic helped Cencosud standardize processes and accelerate digital transformation. This led to better performance and a stronger focus on customer experience.
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Milkbasket uses New Relic APM and alerts to improve team efficiency. The company needed to meet the demands of a growing customer base and deliver groceries quickly. With New Relic, Milkbasket gained... insights into team performance and response times. They expanded their use to include APM and mobile monitoring. As a result, Milkbasket increased team efficiency by 40%.
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New Relic helped Ocado move its technology platform to the cloud. Ocado used New Relic APM and browser monitoring to track over 100 microservices and applications. The tools gave Ocado real-time visi...bility and helped solve performance issues fast. Dashboards and alerts identified problems in automated warehouses, saving £35,000 per year in labor. Overall, Ocado realized £100,000 per year in savings by improving automation and monitoring with New Relic.
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New Relic helps Swiggy monitor all business verticals and improve user experience for over 30 million users. Swiggy uses New Relic to track digital experiences and analyze performance. The platform e...nables Swiggy to identify and fix issues quickly, boosting productivity by 10%. Swiggy relies on New Relic for real-time alerts, historical data analysis, and system scaling during peak events. This ensures uptime, reliability, and a seamless customer experience.
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New Relic helps Mercado Libre improve user experience and increase conversion rates. Mercado Libre is the largest e-commerce company in Latin America. The company needed to support rapid growth and e...nsure uptime and reliability. New Relic provides observability for Mercado Libre’s decentralized applications and infrastructure. This helps Mercado Libre scale, stay available, and perform well for over 1 million monthly users.
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Delivery Hero used New Relic to scale its online food ordering platform. The company needed better visibility into its infrastructure and applications to support rapid growth. New Relic dashboards an...d APM helped Delivery Hero's engineering team monitor operations across 15 platforms. This improved visibility allowed them to manage more than 2 million orders per day. Delivery Hero continues to grow over 100% each year with the help of New Relic.
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New Relic helped Tokopedia gain end-to-end observability across its ecommerce platform. Tokopedia faced challenges with complex systems and needed better visibility to solve technical issues fast. Wi...th New Relic, Tokopedia unified performance telemetry, business metrics, and deployment data in one view. Engineers now pinpoint issues quickly and set accurate alert intervals. Tokopedia improved customer experience and developer productivity with faster issue resolution and better infrastructure alerts.
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New Relic helped bigbasket cut infrastructure costs by 35%. The company used New Relic to monitor applications and find performance bottlenecks. This led to faster deliveries, with bbnow orders fulfi...lled in 15 to 20 minutes. Mean Time to Recovery improved by 70-80%. Error rates dropped from up to 10% to less than 1% in a month. Bigbasket also saw 20% month-on-month growth and expanded to over 200 stores in three months.
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New Relic helps Domino's Pizza UK & Ireland deliver pizzas faster. The company uses New Relic for observability and monitoring across its SRE function. They track key customer journeys and monitor go...lden signals. New Relic lets them codify SLI configurations and check SLO compliance. Domino's achieved 99.6% availability using New Relic's service level management tools.
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New Relic helped Kogan.com handle rapid growth and rising sales. In 2020, Kogan.com saw its share price rise by 360% and gross sales grow by nearly 40% to AUD$768.9 million. The company used New Reli...c dashboards to monitor performance and keep operations lean. While other online retailers faced website issues, Kogan.com maintained strong infrastructure and met high demand. This allowed them to grow their customer base and stay ahead of competitors.
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New Relic helped Halodoc improve app performance by 40%. The platform gave Halodoc better visibility and control over their systems. Halodoc reduced monthly infrastructure and server costs by 20%. Th...ey saw a 22% increase in average transactions in 12 months. New Relic dashboards and custom reporting helped Halodoc track KPIs and optimize resources. The solution supported Halodoc's growth and improved customer experience.
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New Relic errors inbox helps Vault Health cut mean time to resolution (MTTR) to under 15 minutes. Vault Health uses errors inbox to detect, triage, and fix errors across its tech stack. The tool give...s engineers full visibility and helps them solve issues before customers notice. This leads to a better customer experience and faster innovation. Vault Health now delivers reliable, 24/7 digital healthcare services.
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Chegg uses New Relic to keep its online learning platform reliable for students. Chegg needed to make sure its study tools were always available. The company runs its platform on AWS and serves many ...students with digital study aids and tutoring. With New Relic, Chegg reduced mean time to resolution (MTTR) by 87%. This helped Chegg build trust with students and improve uptime.
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Elsevier used New Relic to move its technology to the cloud and consolidate tools. The company needed more agility and flexibility to deliver digital content. Their old data center setup did not supp...ort their goals. New Relic helped Elsevier transform its technology and support cloud adoption. This change improved their ability to serve science and health professionals.
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New Relic helped the University of South Australia manage a surge in online learning during COVID-19. UniSA faced a 70% increase in online applications and needed to support thousands of students tak...ing exams online. With New Relic, the IT team could spot errors and bottlenecks fast, reducing bug-fixing time from hours to minutes. The team used real-time dashboards and alerts to keep systems running smoothly. New Relic enabled proactive monitoring, quick rollbacks, and better student experiences.
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New Relic helped the Government of India launch its COVID-19 contact tracing app, Aarogya Setu. The National Informatics Centre needed high uptime and reliability for this important public health too...l. New Relic provided observability and monitoring to support the app's rollout. This helped ensure the app stayed available and reliable for millions of users across India.
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New Relic helps Informa improve engineering processes and move beyond just performance metrics. Informa uses observability to build a culture of continuous improvement. The company adopts a 'code as ...infrastructure' approach to reduce cognitive load and boost agility for engineers. New Relic enables proactive conversations about technology's business impact. Informa's teams reuse code and configurations across products for better efficiency.
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27Global used New Relic to improve DevOps and SRE operations. Before, they used many tools and had trouble sharing data between U.S. and Vietnam teams. It took 45 minutes each night to build dashboar...ds. With New Relic, they now have one platform for all their data. Their engineers move 50% faster with better observability and easier communication.
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New Relic helped AB InBev improve their mean time to resolution (MTTR) by 80%. AB InBev wanted to optimize business operations and customer experience by moving to the cloud and adopting DevOps. They... used New Relic to support their global B2B e-commerce platform. This platform lets bar owners, restaurants, and retailers order directly. The solution helped AB InBev reach their digital transformation goals faster.
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New Relic helped Sportradar improve its DevOps and open source culture. Sportradar used New Relic to unify observability across 200 services. The company achieved 99.9% availability SLO for all servi...ces. Release frequency increased by 15%. Teams now track key metrics and improve release quality with New Relic.
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New Relic helped WinZO improve its gaming platform. WinZO used New Relic to resolve incidents in real time. This made the player experience better for 200 million users. The platform supports over 5 ...billion gameplays each month. New Relic gave WinZO the tools to monitor and manage its technology. This helped WinZO deliver a smooth and reliable gaming experience.
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New Relic helped True Digital Group's TrueID app deliver reliable streaming for the FIFA World Cup. The team faced a tight deadline and high demand as the only licensed streaming platform in Thailand.... New Relic enabled fast setup, full-stack observability, and transparent troubleshooting across teams. TrueID reached 4.2 billion monthly video views and 36.9 million VOD views. The partnership improved uptime, user experience, and business impact.
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New Relic helped ITV move its ad revenue systems to the cloud. ITV needed technology that could scale and support fast digital growth. The Airtime Sales team used New Relic for full observability dur...ing a complex migration. This let ITV manage advertising sales better. New Relic is now key to ITV's data-driven digital business.
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HolidayCheck used New Relic to improve their website performance. They faced challenges with growing traffic and limited visibility into their application health. New Relic gave them better monitorin...g and insights. As a result, they reduced mean time to resolution (MTTR) to minutes. This helped them handle double-digit yearly growth and deliver a better customer experience.
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France Télévisions used New Relic to improve teamwork and create a single source of truth for their digital operations. The company needed better data and insight into software performance and custom...er experience. New Relic helped the infrastructure and architecture team gain end-to-end visibility. This supported France Télévisions in their digital transformation. The solution helped them serve millions of viewers across digital platforms.
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New Relic helped SBS stream 28 million hours of content during the FIFA World Cup Qatar 2022. SBS used New Relic dashboards, synthetics, and application performance monitoring to track real-time data... and user experience. The platform enabled SBS to identify and fix issues before they affected viewers. Over 800,000 customers streamed 500 hours of content. New Relic improved team collaboration and supported SBS’s move to continuous delivery.
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New Relic helped Grupo Vocento, a leading media group in Spain, see application performance in real time. Grupo Vocento wanted to improve reader engagement and loyalty. Their IT team faced technical ...and cultural challenges as they modernized their applications. With New Relic, they could monitor user experience and application performance. This helped them keep users engaged and improve monetization.
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Accedo used New Relic to improve visibility into their cloud infrastructure. The company needed to manage video applications for clients and ensure high availability and security. With New Relic, Acc...edo built a global DevOps team to monitor and manage video services. This helped them deliver reliable and scalable video experiences for their customers. The solution supported Accedo in creating a new recurring revenue stream.
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New Relic helps Koneksa manage complex infrastructure for medical research. The Koneksa team uses real-time data to monitor 20 million APM transactions daily. New Relic tools like APM, logs, and dist...ributed tracing speed up troubleshooting. Developers get better visibility and can fix issues faster. This makes workflows smoother and helps Koneksa support medical research.
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ABS-CBN used New Relic to improve uptime and reliability for its digital media services. The company faced challenges with streaming spikes and needed a stable tech stack for live events. New Relic p...rovided automated incident alerts to help manage these demands. As a result, ABS-CBN achieved 98-99.5% uptime. This helped them deliver a better user experience in a competitive market.
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Getir uses New Relic to support its ultrafast delivery service. The company needed strong uptime and reliability to deliver groceries in 10 minutes. New Relic's observability platform became a key pa...rt of Getir's core infrastructure. This helped Getir maintain its fast, reliable service and stand out in the market.
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New Relic helps EveryMatrix, a leading iGaming platform provider, improve uptime and reliability for its global clients. The company uses New Relic dashboards and alerts to spot 95% of incidents in o...ne place and cut mean time to resolution by 25%. Teams resolve issues faster and reduce out-of-hours workloads with real-time monitoring and anomaly detection. EveryMatrix uses New Relic data to guide business decisions, optimize performance, and meet strict requirements for tier-1 state lotteries. This leads to a more reliable and responsive software experience for end-users.
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HT Digital Streams used New Relic to improve performance for its 250 million monthly users. The company wanted better observability and faster issue resolution. New Relic gave them a full stack, real...-time view of their systems. This helped them move core metrics from poor to good. They now have fewer support tickets and solve problems faster. The improved website performance also helps with Google SEO.
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Shutterstock used New Relic to improve uptime and reliability. The company needed to manage a complex tech stack and protect customer information. With New Relic, Shutterstock reduced spend on loggin...g by 60%. They also decreased the time spent generating reports by 75%. Engineers now resolve business-critical events faster and focus on helping customers.
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