Sugar CRM Overview
SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
Use Cases
Customers recommend Sales Document Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sugar CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sugar CRM.
Sugar CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Sugar CRM works with different mediums / channels such as Mobile. Offline. and E-Mail.
Sugar CRM's features include Dashboard, Recording, Personalization, etc. and Sugar CRM support capabilities include Chat Support, AI Powered, Phone Support, etc. also Sugar CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"The best combination of features and functionality, and customizability we’ve found in the market." - Peter Tew
Sugar CRM, Less Annoying CRM, Teamgate CRM, Formstack Documents, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sugar CRM
Top Industries
- Information Technology and Services
- Financial Services
- Manufacturing
Popular in
- Small Business
- Mid Market
- Enterprise
Sugar CRM is popular in Information Technology And Services, Financial Services, and Manufacturing and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Sugar CRM Use Cases
What solutions does Sugar CRM provide for Sales Document Management?
What solutions does Sugar CRM provide for Engagement Management?
How can Sugar CRM optimize your Workflow Management Workflow?
How does Sugar CRM facilitate Contact List Management?
Why is Sugar CRM the best choice for Helpdesk Management?
69+ more Business Use Cases
18 buyers and buying teams have used Cuspera to assess how well Sugar CRM solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The best combination of features and functionality, and customizability we’ve found in the market. Testimonial By Peter Tew |
|
|
Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. Testimonial By Barry Myers |
|
|
CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Peter Tew Backcountry |
The best combination of features and functionality, and customizability we’ve found in the market. Testimonial By Peter Tew |
|
Barry Myers Marketing Manager Strongwell |
Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. Testimonial By Barry Myers |
|
JASON MAHER VICE PRESIDENT OF SALES Materion |
CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER |
Case Studies
CASE STUDY American Specialties
CASE STUDY Barnardos Australia
CASE STUDY New Castle Building Products
CASE STUDY Casabaca Toyota
CASE STUDY Backcountry
CASE STUDY Agriconomie
Video
SugarCRM: A Better Way to CRM
Frequently Asked Questions(FAQ)
for Sugar CRM
What is Sugar CRM?
SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.
It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.
It comes with built in automation and analytics.
What is Sugar CRM used for?
What are the top features of Sugar CRM?
Who uses Sugar CRM?
What are Sugar CRM alternatives?
Where is Sugar CRM located?
Peers used Sugar CRM for sales document management and engagement management
Sugar CRM Competitors
Sugar CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (769) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (769) |
Sugar CRM Integrations
Sugar CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Sugar CRM
Software Failure Risk Guidance
?for Sugar CRM
Overall Risk Meter
Top Failure Risks for Sugar CRM
SugarCRM Inc News
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers | SugarCRM
ESAF Small Finance Bank has chosen SugarCRM to enhance its customer relationship management and digital banking services for over 9 million customers. SugarCRM will integrate with more than 15 systems, providing a unified customer experience engine to support ESAF Bank's digital transformation. The platform will ensure compliance with RBI regulations and improve customer service across various channels.
Country Fare Foodservice Drives 40 Percent Greater Revenues From Current Customer Base With SugarCRM
Country Fare Foodservice, a leading UK food and beverage wholesaler, has implemented SugarCRMs sales-i solution. This deployment enabled Country Fare to increase revenues by 40% from its current customer base and drive overall company growth by 21%. The sales-i platform supports targeted sales efforts, helping optimize order management and reduce product spoilage in the wholesale food sector.
SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology ...
SugarCRM has been recognized as a leader in the Nucleus Research Sales Force Automation Technology Value Matrix for 2025.
SugarCRM Awarded Gold Stevie Award in the 2025 Sales & Customer Service Awards for ...
SugarCRM received the Gold Stevie Award for CRM Innovation in the 2025 Sales & Customer Service Awards, marking its fourth consecutive year of recognition in this global awards program.
SugarCRM Inc Profile
HQ Location
10050 N Wolfe Rd, Cupertino, CA 95014
Employees
501-1000
Social
Financials
PRIVATE
