Sugar CRM Overview
SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
Use Cases
Customers recommend Sales Document Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sugar CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sugar CRM.
Sugar CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Sugar CRM works with different mediums / channels such as Mobile. Offline. and E-Mail.
Sugar CRM's features include Dashboard, Recording, Personalization, etc. and Sugar CRM support capabilities include Chat Support, AI Powered, Phone Support, etc. also Sugar CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators be...tween Sugar and other platforms." - CHRISTOPHER POLAND
Sugar CRM, Less Annoying CRM, Teamgate CRM, Formstack Documents, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sugar CRM
Top Industries
- Information Technology and Services
- Financial Services
- Manufacturing
Popular in
- Small Business
- Mid Market
- Enterprise
Sugar CRM is popular in Information Technology And Services, Financial Services, and Manufacturing and is widely used by Small Business, Mid Market, and Enterprise.
Sugar CRM Customer wins, Customer success stories, Case studies
How does Sugar CRM facilitate Sales Document Management?
Why is Sugar CRM the best choice for Engagement Management?
What benefits does Sugar CRM offer for Workflow Management?
How does Sugar CRM facilitate Contact List Management?
How does Sugar CRM facilitate Helpdesk Management?
18 buyers and buying teams have used Cuspera to assess how well Sugar CRM solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND |
|
|
The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER |
|
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Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. Testimonial By Barry Myers |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CHRISTOPHER POLAND IT DIRECTOR Tyson |
The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND |
|
ROBERT AMPER UNIFIN |
The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER |
|
Barry Myers Marketing Manager Strongwell |
Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. Testimonial By Barry Myers |
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers | SugarCRM
Read more →Country Fare Foodservice Drives 40 Percent Greater Revenues From Current Customer Base With SugarCRM
Read more →2buy2 - Information Technology And Services
Read more →AB Enzymes - Manufacturing
Read more →Access Group - Information Technology And Services
Read more →SugarCRM: A Better Way to CRM
Frequently Asked Questions(FAQ)
for Sugar CRM
What is Sugar CRM?
SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.
It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.
It comes with built in automation and analytics.
What is Sugar CRM used for?
What are the top features of Sugar CRM?
Who uses Sugar CRM?
What are Sugar CRM alternatives?
Where is Sugar CRM located?
Peers used Sugar CRM for sales document management and engagement management
Sugar CRM Competitors
Sugar CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (769) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (769) |
Sugar CRM Integrations
Sugar CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Sugar CRM
Software Failure Risk Guidance
?for Sugar CRM
Overall Risk Meter
Top Failure Risks for Sugar CRM
SugarCRM Inc News
SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer - IT Brief New Zealand
SugarCRM has appointed Maksim Ovsyannikov as Chief Product Officer to lead global product strategy, emphasizing AI integration in its sales automation platform. Ovsyannikov's extensive experience in enterprise software aims to enhance CRM usability and provide actionable insights for sales teams. This strategic shift focuses on improving revenue intelligence and seller experience, addressing the need for CRM systems to offer more than administrative functions.
SugarCRM Named a Leader in IDC MarketScape: Worldwide Sales Intelligence 2025 ...
SugarCRM has been named a Leader in the IDC MarketScape: Worldwide Sales Intelligence 2025 Vendor Assessment. This recognition highlights SugarCRM's Precision Selling Platform, which offers real-time sales guidance and predictive analytics to enhance revenue-generating activities. The platform aims to address challenges faced by sales teams, such as targeting the right prospects and managing stalled deals.
Maksim Ovsyannikov Appointed Chief Product Officer at SugarCRM to Accelerate Product Strategy and AI Innovation | SugarCRM AU
SugarCRM has appointed Maksim Ovsyannikov as Chief Product Officer to lead its global product strategy, emphasizing AI innovation. Ovsyannikov, with extensive experience in enterprise software, aims to enhance SugarCRM's AI-driven revenue intelligence and seller experience tools. His leadership is expected to drive innovation and precision selling, benefiting SugarCRM's customers in complex, relationship-driven industries.
SugarCRM Recognized as a Leading Software Solution in the 2025 Manufacturing Supplier Innovation Awards
SugarCRM has been shortlisted for the 2025 Manufacturing Supplier Innovation Awards in the category of Most Innovative Solution for Managing Supplier Relations and Collaboration. This recognition highlights SugarCRM's AI-driven platform designed to enhance seller productivity and support manufacturers in managing complex supply chains and customer demands.
SugarCRM Inc Profile
HQ Location
10050 N Wolfe Rd, Cupertino, CA 95014
Employees
501-1000
Social
Financials
PRIVATE
