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Mural: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Mural
Brand: Mural
Rating: 4.7 (1407 reviews)

4.71 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Online Brainstorming, Synthesis and Collaboration - MURAL

Mural Overview

Mural transforms collaboration with its secure, flexible visual work platform. It enhances teamwork by allowing users to create dynamic visual representations, fostering a more engaging and productive environment compared to traditional meetings. Mural integrates seamlessly with Microsoft 365 Copilot, offering advanced AI capabilities that streamline workflows and improve clarity. This platform is trusted by top security-conscious enterprises, ensuring data protection while promoting innovative team interactions. Mural's tools cater to diverse team needs, making it a versatile choice for enterprises seeking to enhance their collaborative efforts.

Use Cases

Customers recommend Collaboration, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Mural.

Other use cases:

Coaching
Conference Call Management
Products & Pricelist Management
Training & Onboarding
Proposal & Quote Management
Funnel Analysis
Sending & Publishing Communications

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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Mural.

Other priorities:

Improve ROI
Improve Efficiency
Build Brand Awareness
Launch New Products
Enhance Customer Relationships
Improve Visibility
Improve Digital And Social Presence
Improve Internal Communications

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Mural Use-Cases and Business Priorities: Customer Satisfaction Data

Mural's features include Templates, Personalization, Recording, etc. and Mural support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Mural analytics capabilities include Analytics, and Custom Reports.

Reviews

"A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. Th...is is public. It happens live and is interactive. MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment." - Daniel Ransom

Peer review evidence (same sources as the product rating summary)

"...Our platform and professional services enable innovative teams to think and collaborate visually to solve important problems...." Features

"...Ultimately, we were able to generate, explore, and engage with more ideas than would otherwise be possible in a short period of time. ..." 26 Remote Work Softwares for Building Virtual Team Success in 2020

"...Some other whiteboarding tools Mural, Miro stand out with their with their visual capability to support creative design work, see them highlighted among the tools that support the complete design workflow. ..." 20 Online Tools for Design Thinking

Mural, Claromentis, Simpplr, Chanty, Gusto, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mural enhances connection and teamwork with its secure, flexible visual work platform. It transforms meetings into collaborative murals.

Popular Business Setting

for Mural

Top Industries

Information Technology and Services
Education
Consumer Goods

Popular in

Enterprise
Large Enterprise
Small Business

Mural is popular in Information Technology And Services, Education, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Small Business.

Mural Customer wins, Customer success stories, Case studies

How can Mural enhance your Collaboration process?

Mural facilitates visual collaboration among teams by providing a digital whiteboard platform. The tool enables brainstorming, ideation, and data visualization. Although Mural offers a robust collaborative environment, it may require training for users unfamiliar with visual collaboration methods.

"...Our platform and professional services enable innovative teams to think and collaborate visually to solve important problems...." Features

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How efficiently Does Mural manage your Engagement Management?

Mural facilitates collaborative engagement and idea generation among remote teams and stakeholders. The tool enables visual documentation, active participation through shared contribution, and engagement at various project stages. However, the number of user seats restricts ongoing engagement with a broader audience.

"...Ultimately, we were able to generate, explore, and engage with more ideas than would otherwise be possible in a short period of time. ..." 26 Remote Work Softwares for Building Virtual Team Success in 2020

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How efficiently Does Mural manage your Workflow Management?

How does Mural facilitate Coaching?

11 buyers and buying teams have used Cuspera to assess how well Mural solved their Collaboration and Productivity needs. Cuspera uses 1407 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS	TESTIMONIALS
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom
Christina Koffskey Former Human Centered Design Engineer Emerson	We teach people visual, collaborative methods … and one of the common questions is, 'My team is not located in the same building. How can we do this?' …It came up in every workshop we did, so we were looking for something that would really enable that, and that’s when we found MURAL. Testimonial By Christina Koffskey
Christie Lenneville Vice President of User Experience GitLab	You take a UX department from being order takers to being idea makers — people who are bringing folks together to solve problems collaboratively — and MURAL gave us a space where we could do that. Testimonial By Christie Lenneville

CUSTOMERS	TESTIMONIALS
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom
Christina Koffskey Former Human Centered Design Engineer Emerson	We teach people visual, collaborative methods … and one of the common questions is, 'My team is not located in the same building. How can we do this?' …It came up in every workshop we did, so we were looking for something that would really enable that, and that’s when we found MURAL. Testimonial By Christina Koffskey
Christie Lenneville Vice President of User Experience GitLab	You take a UX department from being order takers to being idea makers — people who are bringing folks together to solve problems collaboratively — and MURAL gave us a space where we could do that. Testimonial By Christie Lenneville

Murals GTM motion behind a 25% lift in product adoption

Mural achieved a 25% increase in product adoption by aligning its Customer Success and Marketing teams to launch Mural AI. This coordinated GTM effort capitalized on a global automotive manufacturer'...s readiness for change, using AI-focused competitions and strategic communication channels. The campaign's success was marked by sustained user engagement and demonstrated the importance of timing and value-driven metrics in driving adoption.

Read on →

UserTesting - Internet - Medium

San Francisco, USA

Mural helped UserTesting improve team collaboration with visual methods. The team used mini-methods for design exercises in daily and weekly meetings. This approach made it easier for remote designer...s, engineers, and researchers to share feedback and solve problems together. Mural reduced the stress of long ideation sessions and encouraged creative problem solving. UserTesting built a habit of design thinking using Mural's collaborative platform.

Trello - Information Technology And Services - Medium

New York, USA

Trello's design team needed to run effective remote workshops with global colleagues. They used Mural to hold design sprints, share ideas, and diagram customer journeys in a virtual workspace. Mural ...enabled nuanced voting and collaborative exercises, helping simulate in-person interactions. The team found that digital tools supported creativity and talent retention. Remote sprints with Mural kept teams engaged and connected despite physical distance.

IBM - Information Technology And Services - Very Large

Armonk, USA

IBM uses MURAL to run design thinking workshops with remote teams. The platform helps nearly 400,000 employees stay connected and creative across the globe. MURAL enables both in-person and remote se...ssions, making idea sharing and voting easy. IBM facilitators use templates and time-boxed exercises to keep sessions productive. Digital tools ensure everyone can contribute, even if not present in person.

Thoughtworks - Information Technology And Services - Large

Chicago, USA

Thoughtworks used Mural to run its annual strategic planning offsite online for the first time. The leadership team, spread across 11 countries, needed a way to collaborate and prioritize initiatives... remotely. Mural enabled real-time collaboration, breakout sessions, and anonymous voting. The team broke a three-day event into five sessions over three weeks. Over 3,500 employees now use Mural, a 16x increase since before the pandemic. Workshops became more engaging and efficient, with everyone able to contribute and synthesize ideas together.

A global telecommunications organization - Telecommunications - Very Large

USA

Mural helped a global telecommunications company with over 170,000 employees work better together. The digital experience team used Mural to run workshops and meetings without travel. This change sav...ed 2-3 weeks on projects by removing scheduling and travel delays. Teams now make decisions faster and include more people in discussions. Mural templates let them reuse work and share progress easily.

Welcome to the new Mural product experience

Frequently Asked Questions(FAQ)

for Mural

What is Mural?

Mural is a digital-first visual collaboration platform that is created to allow innovative teams to think and collaborate visually. It helps businesses plan, design, brainstorm, and analyze ideas and create custom workflows to streamline decision-making operations across teams. It helps the team to work together and visualize ideas.

It embraces visual collaboration to align teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation, enabling business teams in organizations to work effectively and collaborate seamlessly. The platform includes scheduling capabilities, which enable administrators to set timers for tasks, lock content, invite members and define role-based access, allowing members to view or edit specific sections of the whiteboard. MURAL includes a thinking canvas, which lets participants display ideas on a digital board using sticky notes, and organize information using lists, methods, frameworks, flowcharts, and diagrams to align duties and schedule tasks.

Key features include customizable templates, idea capture, mind maps, client discovery, post-meeting debriefs, timeframe recommendations, and more. MURAL supports integration with various third-party applications such as Jira, Slack, Dropbox, Google Calendar, Microsoft Teams, OneDrive and more.

What is Mural used for?

Mural is a Collaboration and Productivity Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collaboration, Engagement Management and Workflow Management .