Brevo: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Brevo
Brand: Brevo
Rating: 4.42 (8015 reviews)

4.42 5

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(8015)

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Brevo Overview

Brevo offers a multi-channel marketing platform that extends beyond traditional email marketing. It integrates SMS, chat, and additional communication channels, enabling businesses to engage with their audience through diverse mediums. A standout feature is its AI-driven marketing capabilities, which act as a virtual marketing team to optimize communication strategies. Trusted by over 500,000 customers globally, Brevo provides a unified solution for businesses seeking to enhance their customer interaction. The platform also seamlessly connects with existing tools, ensuring a smooth integration into current workflows. This flexibility and breadth of features make Brevo a versatile choice for businesses aiming to expand their reach and improve customer engagement.

Use Cases

Customers recommend Communication Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Brevo.

Other use cases:

Campaign Management
Engagement Management
Workflow Management
Social Media Management
Helpdesk Management
Digital Marketing
Generation Of New Leads

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Brevo.

Other priorities:

Increase Sales & Revenue
Grow Market Share
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Efficiency
Launch New Products
Improve ROI
Improve Brand Engagement
Improve Digital And Social Presence
Build Brand Awareness
Establish Thought Leadership

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Brevo Use-Cases and Business Priorities: Customer Satisfaction Data

Brevo works with different mediums / channels such as E-Mail. Social Media. Facebook etc.

Brevo's features include Templates, Personalization, Landing Page, etc. and Brevo support capabilities include Email Support, Chat Support, Phone Support, etc. also Brevo analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our experience with Sendinblue has been great so far. We are happy to be able to reach our customers and maintain a close relationship with them. We normally have a 30 to 40% open rate which means great engagement!" - Bonita Mok

Brevo, Rejoiner, GMass, Moosend, OM3 Email Marketing Platform, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Brevo, formerly Sendinblue, is an all-in-one platform for managing customer relationships through email, SMS, chat, and more. Businesses can start using Brevo for free.

Popular Business Setting

for Brevo

Top Industries

Hospitality
Publishing
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Brevo is popular in Hospitality, Publishing, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Brevo Customer wins, Customer success stories, Case studies

What Are the key features of Brevo for Communication Management?

Brevo provides a comprehensive email marketing platform enabling users to create, automate, and track email campaigns. This platform allows for the segmentation of audiences and offers flexible email dispatch tools, including scheduling, customization, and attachments. The platform has a free tier but limits send volume to 9,000 emails per month, and email delivery speed can be inconsistent.

"...This service is great for someone who is simply sending an email...." Peer review by Theresa Mulhern, Owner, Blooming Genius ATC

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What makes Brevo ideal for Advertisement?

Brevo provides comprehensive marketing capabilities, including email marketing, SMS messaging, landing page creation, and advertising. The platform enables businesses to automate marketing tasks, manage customer relationships, and create targeted advertising campaigns. A limitation of Brevo is that its advertising features are considered basic and lack advanced functionality.

"..., I was worry that I was not good enough to manipulate the website to create ads or publicity...." Peer review by Jorge R, Manager

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How can Brevo optimize your Contact List Management Workflow?

How does Brevo address your Campaign Management Challenges?

The software enables users to design and launch email marketing campaigns efficiently. The platform allows for automation of campaigns and offers straightforward reporting on campaign performance. However, the contact segmentation engine for marketing campaigns has limited customization capabilities.

"...For us sendinblue is one of our main email marketing tools, it helped us to carry out automated email marketing campaigns and even being able to reach our customers through SMS offers great versatility and is very effective results in addition to attracting new customers we have been able to increase the level of contact we had with our current clients...." Peer review by Sebastian P, equipo de marketing

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How does Brevo facilitate Engagement Management?

Brevo provides tools for personalized messaging and campaign automation, enabling businesses to increase customer engagement and drive conversions. These tools include email and SMS marketing, as well as features for building landing pages to collect leads. Brevo's focus on engagement, however, can result in restrictions and list deletions if engagement metrics are not met.

"...Sending emails to a large database and automating communication based on how users interact on our website...." Peer review by Esteban V, Head Of Marketing Analytics, Marketing and Advertising

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11 buyers and buying teams have used Cuspera to assess how well Brevo solved their Email Marketing needs. Cuspera uses 8015 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

CUSTOMERS	TESTIMONIALS
Bonita Mok Marketing & Communications Manager PAI	Our experience with Sendinblue has been great so far. We are happy to be able to reach our customers and maintain a close relationship with them. We normally have a 30 to 40% open rate which means great engagement! Testimonial By Bonita Mok
Rishavraj Das Event and Digital Media Manager AMS	With Sendinblue now we can segment and personalize communications with students all around the world, delivering our communications at the optimal time for each subscriber. Testimonial By Rishavraj Das
Tom Spoelstra eCRM Manager Love Energy Savings	With Sendinblue’s tools, we are now generating up to 6 times more leads per month and leads generated through the callback forms have a conversion rate of 80%! In addition, including SMS in the leads’ journey has helped us increase conversions thanks to this channel’s high response rate Testimonial By Tom Spoelstra

CUSTOMERS	TESTIMONIALS
Bonita Mok Marketing & Communications Manager PAI	Our experience with Sendinblue has been great so far. We are happy to be able to reach our customers and maintain a close relationship with them. We normally have a 30 to 40% open rate which means great engagement! Testimonial By Bonita Mok
Rishavraj Das Event and Digital Media Manager AMS	With Sendinblue now we can segment and personalize communications with students all around the world, delivering our communications at the optimal time for each subscriber. Testimonial By Rishavraj Das
Tom Spoelstra eCRM Manager Love Energy Savings	With Sendinblue’s tools, we are now generating up to 6 times more leads per month and leads generated through the callback forms have a conversion rate of 80%! In addition, including SMS in the leads’ journey has helped us increase conversions thanks to this channel’s high response rate Testimonial By Tom Spoelstra

AI Camp - Education

Brevo helps AI Camp manage marketing engagement and sales pipeline. The platform gives them needed functionality and flexibility. They save $30,000 each year compared to HubSpot. Brevo supports both ...marketing and sales needs for AI Camp.

Alltricks - Retail

Brevo helps Alltricks expand its markets and improve customer experience. Alltricks uses Brevo for personalized marketing emails and push notifications. This strategy increases engagement and reduces... cart abandonment. Alltricks sends 11,000 notifications per month with a 7.4% open rate. The campaign generates €11,600 in sales.

Buffalo Grill - Restaurants

Brevo Wallet helped Buffalo Grill digitize its loyalty program. The restaurant chain launched "The Buffalo Pass," a mobile-only digital loyalty card. Customers get offers updated automatically and re...wards from their first visit. In 6 months, 500,000 wallet cards were activated. The program achieved a 92% retention rate. 75% of downloads happened in the restaurant.

Doctolib - Hospital & Health Care

Brevo's API helped Doctolib improve its transactional email system. Doctolib needed better deliverability, strong data security, and a smooth user experience. With Brevo, Doctolib sends 75 million em...ails per month with a 99% deliverability rate. High-priority emails are delivered in 600 milliseconds. The platform meets GDPR and healthcare data security standards. Doctolib values Brevo's reliable support and high performance.

L'Occitane UK & IRL - Retail

Brevo's Mobile Wallet helped L'Occitane UK & IRL send push notifications without an app. They digitized their VIP card and shared exclusive offers. Their goals were to boost retention, reactivate cus...tomers, and create an omnichannel experience. 17.6% of their customer base used the wallet in one year. 'Walletized' customers saw a 25% increase in average basket value and bought twice as often.

SwissCommerce - Retail

Brevo helped SwissCommerce manage email marketing for its 20 online stores with a multi-account solution. SwissCommerce needed to keep each store's email marketing separate and found Brevo's platform... easy to use and cost-effective. The company achieved a 30% personalized email open rate and almost 100% deliverability. SwissCommerce sends 900 newsletters a year using Brevo. The migration was quick, and integrations with Shopware and Minubo were simple to set up.

Brevo — The most approachable CRM suite

Frequently Asked Questions(FAQ)

for Brevo

What is Brevo?

Brevo is a marketing automation and transactional email service platform designed for the marketing teams of organizations of all sizes. This SaaS solution is used for relationship marketing, to engage customers.

It is primarily used for marketing automation, email campaigns, transactional emails, SMS marketing, chat, CRM, Facebook ads, retargeting ads, landing page creation and custom signup forms that can be integrated with the website. To help maximize the ROI, this cloud-based solution offers analytical dashboards that help track progress on email marketing campaigns.

It helps create engaging emails with its drag-and-drop designer and selection of 200+ responsive email templates. It also allows user to custom design their templates from scratch based on the need to ensure it addresses the right audience.

What is Brevo used for?

Brevo is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Advertisement and Contact List Management .