Brevo: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Brevo
Brand: Brevo
Rating: 4.42 (8015 reviews)

4.42 5

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(8015)

Customer stories

Brevo helped Suntransfers achieve 40% revenue growth and double their campaign speed. The company used Brevo’s marketing automation to send timely emails and reminders, improving customer engagement. Sub-account management let them target B2B and B2C segments separately, keeping data secure. Real-time analytics and segmentation boosted open rates by 40% and reduced unsubscribes. Suntransfers now launches campaigns in 30 minutes, increasing agility and ROI.
Brevo Wallet helped Buffalo Grill digitize its loyalty program, leading to 500,000 loyalty cards activated in six months. The digital Buffalo Pass drove a 47% repeat visit rate, with 16% of users returning at least twice. Restaurants saw an average of 56 more visits per location each month. Buffalo Grill used Brevo to collect customer data, segment audiences, and automate campaigns. Push notifications and easy sign-up boosted engagement and customer retention.
Brevo helps AI Camp manage marketing engagement and sales pipeline. The platform gives them needed functionality and flexibility. They save $30,000 each year compared to HubSpot. Brevo supports both marketing and sales needs for AI Camp.
Brevo's Mobile Wallet helped L'Occitane UK & IRL send push notifications without an app. They digitized their VIP card and shared exclusive offers. Their goals were to boost retention, reactivate customers, and create an omnichannel experience. 17.6% of their customer base used the wallet in one year. 'Walletized' customers saw a 25% increase in average basket value and bought twice as often.
Brevo helped SwissCommerce manage email marketing for its 20 online stores with a multi-account solution. SwissCommerce needed to keep each store's email marketing separate and found Brevo's platform easy to use and cost-effective. The company achieved a 30% personalized email open rate and almost 100% deliverability. SwissCommerce sends 900 newsletters a year using Brevo. The migration was quick, and integrations with Shopware and Minubo were simple to set up.
Brevo Sales Platform helped SYSTM grow 8x in three years without hiring more staff. SYSTM used Brevo to automate lead scoring, email campaigns, and nurturing sequences. The platform made it easy to organize deals and schedule coaching calls. SYSTM tracked their North Star metric, focusing on customer value delivered. Brevo's tools were key to scaling revenue and managing a high-consideration sales process.

Popular Business Setting

Brevo is popular in Hospitality, Publishing, and Marketing And Advertising industries and is widely used by Small Business,Mid Market, and Enterprise.

Integrations

Event Management

Email Marketing

CRM

SMS Marketing

Brevo Overview

Brevo offers a multi-channel marketing platform that extends beyond traditional email marketing. It integrates SMS, chat, and additional communication channels, enabling businesses to engage with their audience through diverse mediums. A standout feature is its AI-driven marketing capabilities, which act as a virtual marketing team to optimize communication strategies. Trusted by over 500,000 customers globally, Brevo provides a unified solution for businesses seeking to enhance their customer interaction. The platform also seamlessly connects with existing tools, ensuring a smooth integration into current workflows. This flexibility and breadth of features make Brevo a versatile choice for businesses aiming to expand their reach and improve customer engagement.

Brevo Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"Sendinblue made it very easy for us to set up our price alerts in real time. The technical support we received in French was extremely responsive and accessible, which helped speed up our projects" - Guillaume Rostand

"With Sendinblue’s tools, we are now generating up to 6 times more leads per month and leads generated through the callback forms have a conversion rate of 80%! In addition, including SMS in the leads’ journey has helped us increase conversions thank...s to this channel’s high response rate" - Tom Spoelstra

Brevo Customer Insights, Testimonials and Case Studies

How efficiently Does Brevo manage your Communication Management?

Brevo provides a comprehensive email marketing platform enabling users to create, automate, and track email campaigns. This platform allows for the segmentation of audiences and offers flexible email dispatch tools, including scheduling, customization, and attachments. The platform has a free tier but limits send volume to 9,000 emails per month, and email delivery speed can be inconsistent.

"...I can choose the lists, making groups and send 300 emails for free per day...." Peer review by Caroline T, German Teacher

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What solutions does Brevo provide for Advertisement?

Brevo provides comprehensive marketing capabilities, including email marketing, SMS messaging, landing page creation, and advertising. The platform enables businesses to automate marketing tasks, manage customer relationships, and create targeted advertising campaigns. A limitation of Brevo is that its advertising features are considered basic and lack advanced functionality.

"...It is a platform that allows you an effective and clear communication through the mail, SMS, Landing Page, ads, among others, all this gives you the business growth tools that you were waiting for a long time, your emails will be classified as more professional and be designed in record time, with SMS marketing, your communication will be more direct, almost personal and you can also get immediate answers with urgent messages and even specific offers, with the use of chat, you will be in permanent contact with all your contacts and customers, with The CRM application will strengthen your relationships by tracking all your data in one place...." Peer review by Randy c, Equipo de marketing

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How does Brevo facilitate Contact List Management?

How does Brevo address your Campaign Management Challenges?

The software enables users to design and launch email marketing campaigns efficiently. The platform allows for automation of campaigns and offers straightforward reporting on campaign performance. However, the contact segmentation engine for marketing campaigns has limited customization capabilities.

"...It is designed to manage email campaigns, send messages, save time, thanks to Automated marketing, at fair prices and in the language you need, you can edit emails in formats more appropriate to each screen, as well as customized, clean the databases and monitor the progress of employees...." Peer review by kyle C, Equipo de marketing

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What benefits does Brevo offer for Engagement Management?

Brevo provides tools for personalized messaging and campaign automation, enabling businesses to increase customer engagement and drive conversions. These tools include email and SMS marketing, as well as features for building landing pages to collect leads. Brevo's focus on engagement, however, can result in restrictions and list deletions if engagement metrics are not met.

"...We normally have a 30 to 40% open rate which means great engagement!..." Testimonial by Bonita Mok, Marketing & Communications Manager, PAI

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What is Brevo?

Brevo is a marketing automation and transactional email service platform designed for the marketing teams of organizations of all sizes. This SaaS solution is used for relationship marketing, to engage customers.

It is primarily used for marketing automation, email campaigns, transactional emails, SMS marketing, chat, CRM, Facebook ads, retargeting ads, landing page creation and custom signup forms that can be integrated with the website. To help maximize the ROI, this cloud-based solution offers analytical dashboards that help track progress on email marketing campaigns.

It helps create engaging emails with its drag-and-drop designer and selection of 200+ responsive email templates. It also allows user to custom design their templates from scratch based on the need to ensure it addresses the right audience.

What is Brevo used for?

Brevo is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Advertisement and Contact List Management .

What are the top features of Brevo?

Templates, Personalization and Landing page are some of the top features of Brevo.

Who uses Brevo?

Brevo is used by Hospitality, Publishing and Marketing And Advertising among other industries.

What are Brevo alternatives?

Rejoiner, GMass, Moosend and OM3 Email Marketing Platform are popular alternatives for Brevo.

Where is Brevo located?

Brevo is headquartered at 7, Rue de Madrid, Paris, Île-de-France 75008, FR.

11 buyers and buying teams have used Cuspera to assess how well Brevo solved their Email Marketing needs. Cuspera uses 8015 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

CUSTOMERS	TESTIMONIALS
Guillaume Rostand CMO of Liligo and President of French Tech Barcelona Liligo	Sendinblue made it very easy for us to set up our price alerts in real time. The technical support we received in French was extremely responsive and accessible, which helped speed up our projects Testimonial By Guillaume Rostand
Tom Spoelstra eCRM Manager Love Energy Savings	With Sendinblue’s tools, we are now generating up to 6 times more leads per month and leads generated through the callback forms have a conversion rate of 80%! In addition, including SMS in the leads’ journey has helped us increase conversions thanks to this channel’s high response rate Testimonial By Tom Spoelstra
Lindsay Clark Marketing Manager Great British Chefs	For us, it was a significant jump to go from 25% to a 35% open rate in our email campaigns. This way we can keep communicating to a much more active and engaged audience! Testimonial By Lindsay Clark

CUSTOMERS	TESTIMONIALS
Guillaume Rostand CMO of Liligo and President of French Tech Barcelona Liligo	Sendinblue made it very easy for us to set up our price alerts in real time. The technical support we received in French was extremely responsive and accessible, which helped speed up our projects Testimonial By Guillaume Rostand
Tom Spoelstra eCRM Manager Love Energy Savings	With Sendinblue’s tools, we are now generating up to 6 times more leads per month and leads generated through the callback forms have a conversion rate of 80%! In addition, including SMS in the leads’ journey has helped us increase conversions thanks to this channel’s high response rate Testimonial By Tom Spoelstra
Lindsay Clark Marketing Manager Great British Chefs	For us, it was a significant jump to go from 25% to a 35% open rate in our email campaigns. This way we can keep communicating to a much more active and engaged audience! Testimonial By Lindsay Clark