About Helpcrunch

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Helpcrunch solves your Live Chat needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpcrunch.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpcrunch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with E-Mail, Chat and Mobile

4.80/5

Read Reviews (143)

"...We needed a robust live chat saas but with a helpdesk system and found HelpCrunch...." Peer review by Carlos Manuel C, CEO & Co Founder
Engagement Management with Chat and E-Mail

4.99/5

Read Reviews (128)

"...Helpcrunch has all the features you'd expect from a user engagement tool: chat, mail/messages, notifications, users stats...." Peer review by Octavian S, Founder
engaging and following up

4.98/5

Read Reviews (92)

Knowledge Management with Chat, E-Mail, Mobile and Mobile App

4.73/5

Read Reviews (86)

"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...." Peer review by Lewis G., Managing Director, Financial Services
PEER EXPERIENCES
Helpdesk Management with E-Mail, Chat and Mobile

4.80/5

Read Reviews (143)

"...We needed a robust live chat saas but with a helpdesk system and found HelpCrunch...." Peer review by Carlos Manuel C, CEO & Co Founder
Engagement Management with Chat and E-Mail

4.99/5

Read Reviews (128)

"...Helpcrunch has all the features you'd expect from a user engagement tool: chat, mail/messages, notifications, users stats...." Peer review by Octavian S, Founder
engaging and following up

4.99/5

Read Reviews (92)

Knowledge Management with Chat, E-Mail, Mobile and Mobile App

4.73/5

Read Reviews (86)

"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...." Peer review by Lewis G., Managing Director, Financial Services

31+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1994 insights from peers and experts to help you assess how these Helpcrunch use cases fit your Live Chat needs.

Popular Business Setting

for Helpcrunch

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Helpcrunch to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Helpcrunch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.62/5

Read Reviews (79)
Alerts: popups & Notifications

4.35/5

Read Reviews (75)
Personalization

4.78/5

Read Reviews (36)
Ticketing

4.44/5

Read Reviews (34)
bot

4.48/5

Read Reviews (26)
FEATURES RATINGS AND REVIEWS
Widgets

4.62/5

Read Reviews (79)
Alerts: popups & Notifications

4.35/5

Read Reviews (75)
Personalization

4.78/5

Read Reviews (36)
Ticketing

4.44/5

Read Reviews (34)
bot

4.48/5

Read Reviews (26)

IT and Other Capabilities

for Helpcrunch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.11/5

Read Reviews (30)
Data Import

3.81/5

Read Reviews (63)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.11/5

Read Reviews (30)
Data Import

3.81/5

Read Reviews (63)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.90/5

Read Reviews (101)
Chat Support

4.76/5

Read Reviews (255)
Phone Support

4.70/5

Read Reviews (25)
24/7 Support

4.68/5

Read Reviews (484)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.90/5

Read Reviews (101)
Chat Support

4.76/5

Read Reviews (255)
Phone Support

4.70/5

Read Reviews (25)
24/7 Support

4.68/5

Read Reviews (484)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (16)
Custom Reports

4.44/5

Read Reviews (180)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (16)
Custom Reports

4.44/5

Read Reviews (180)

Failure Risk Guidance Security Report

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for Helpcrunch

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpcrunch

Vendor Profile Details

Company Name

Helpcrunch

Company Website

https://helpcrunch.com/

Year Founded

2014

HQ Location

600 California St, San Francisco, CA 94108, USA

Employees

11-50

Social

Financials

Seed