Helpcrunch Overview
HelpCrunch offers live chat, chatbots, knowledge base, popups, and email marketing tools. Strong customer relationships are built through these comprehensive features.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Helpcrunch.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Helpcrunch.
Helpcrunch Use-Cases and Business Priorities: Customer Satisfaction Data
Helpcrunch works with different mediums / channels such as E-Mail, Chat, Mobile, etc.
Helpcrunch's features include Widgets, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"...We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool at the same time...." Peer review by Ivan D, Founder, Information Technology and Services
Helpcrunch, Chatra, Customerly, Tidio live chat, Olark, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Helpcrunch
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Helpcrunch is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Helpcrunch Use Cases
How can Helpcrunch optimize your Helpdesk Management Workflow?
"...It's easy to install, and the support team is helping...." Peer review by Güven U., Product Owner, Computer Software
What Are the key features of Helpcrunch for Engagement Management?
"...An incredibly easy way to interact with customers...." Peer review by Douwe v., Founder, Design
What benefits does Helpcrunch offer for Knowledge Management?
How can Helpcrunch optimize your Communication Management Workflow?
How can Helpcrunch enhance your Onboarding process?
30+ more Business Use Cases
24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Video
Learn How Live Chat Works For Users: Support Agents: and Businesses
Frequently Asked Questions(FAQ)
for Helpcrunch
What is Helpcrunch?
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
What is Helpcrunch used for?
What are the top features of Helpcrunch?
Who uses Helpcrunch?
What are Helpcrunch alternatives?
Where is Helpcrunch located?
Peers used Helpcrunch for helpdesk management and engagement management
Helpcrunch Competitors
Helpcrunch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (180) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (180) |
Helpcrunch Integrations
Helpcrunch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Helpcrunch
Overall Risk Meter
Top Failure Risks for Helpcrunch
Helpcrunch Profile
HQ Location
600 California St, San Francisco, CA 94108, USA
Employees
11-50
Social
Financials
SEED
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