About Helpcrunch
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Helpcrunch solves your Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpcrunch.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpcrunch.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail, Chat and Mobile |
4.80/5 ★ |
"...We needed a robust live chat saas but with a helpdesk system and found HelpCrunch...." Peer review by Carlos Manuel C, CEO & Co Founder |
| Engagement Management with Chat and E-Mail |
4.99/5 ★ |
"...Helpcrunch has all the features you'd expect from a user engagement tool: chat, mail/messages, notifications, users stats...." Peer review by Octavian S, Founder |
| engaging and following up |
4.98/5 ★ |
|
| Knowledge Management with Chat, E-Mail, Mobile and Mobile App |
4.73/5 ★ |
"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...." Peer review by Lewis G., Managing Director, Financial Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail, Chat and Mobile |
4.80/5 ★ |
"...We needed a robust live chat saas but with a helpdesk system and found HelpCrunch...." Peer review by Carlos Manuel C, CEO & Co Founder |
|
| Engagement Management with Chat and E-Mail |
4.99/5 ★ |
"...Helpcrunch has all the features you'd expect from a user engagement tool: chat, mail/messages, notifications, users stats...." Peer review by Octavian S, Founder |
|
| engaging and following up |
4.99/5 ★ |
| Knowledge Management with Chat, E-Mail, Mobile and Mobile App |
4.73/5 ★ |
"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...." Peer review by Lewis G., Managing Director, Financial Services |
|
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1994 insights from peers and experts to help you assess how these Helpcrunch use cases fit your Live Chat needs.
Popular Business Setting
for Helpcrunch
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Helpcrunch to Enhance customer relationships and Acquire customers
Helpcrunch Alternatives
Peer and Expert Opinion on Features
for Helpcrunch
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (79) |
| Alerts: popups & Notifications | Read Reviews (75) |
| Personalization | Read Reviews (36) |
| Ticketing | Read Reviews (34) |
| bot | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (79) |
| Alerts: popups & Notifications | Read Reviews (75) |
| Personalization | Read Reviews (36) |
| Ticketing | Read Reviews (34) |
| bot | Read Reviews (26) |
IT and Other Capabilities
for Helpcrunch
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (63) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (63) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (101) |
| Chat Support | Read Reviews (255) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (484) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (101) |
| Chat Support | Read Reviews (255) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (484) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (180) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (180) |
Failure Risk Guidance Security Report
?for Helpcrunch
Overall Risk Meter
Top Failure Risks for Helpcrunch
Vendor Profile Details
HQ Location
600 California St, San Francisco, CA 94108, USA
Employees
11-50
Social
Financials
Seed
