Helpcrunch: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Helpcrunch
Brand: Helpcrunch
Rating: 4.77 (1994 reviews)

4.77 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1994)

HelpCrunch - Intelligent Customer Communication Platform ...

Helpcrunch Overview

HelpCrunch combines live chat, chatbot, and email marketing tools to enhance customer engagement. Its multichannel chat widget is customizable, allowing businesses to communicate with clients through their preferred channels while maintaining brand consistency. The platform supports 24/7 self-service options through a robust knowledge base, helping to improve customer satisfaction and retention. With popups and email marketing, HelpCrunch aids in lead generation and sales growth. AI tools further empower customer service teams, ensuring efficient support. Ideal for businesses of all sizes, HelpCrunch facilitates seamless customer relationships and effective marketing automation.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Helpcrunch.

Other use cases:

Communication Management
Onboarding
Customer Feedback Management
Conversion Management
Generation Of New Leads
Rating And Review Management
Lead Engagement

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Helpcrunch.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Increase Customer Life Time Value

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Helpcrunch Use-Cases and Business Priorities: Customer Satisfaction Data

Helpcrunch works with different mediums / channels such as E-Mail. Chat. Mobile etc.

Helpcrunch's features include Widgets, Alerts: Popups & Notifications, Personalization, etc. and Helpcrunch support capabilities include Email Support, Chat Support, Phone Support, etc. also Helpcrunch analytics capabilities include Analytics, and Custom Reports.

Reviews

"...- Ability to send emails directly from the chat!..." Peer review by Eduard T., Frontend dev, Hospitality

Helpcrunch, Haptik, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

HelpCrunch offers live chat, chatbots, knowledge base, popups, and email marketing tools. Strong customer relationships are built through these comprehensive features.

Popular Business Setting

for Helpcrunch

Top Industries

Information Technology and Services
Computer Software
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Helpcrunch is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Helpcrunch Use Cases

How does Helpcrunch facilitate Helpdesk Management?

What solutions does Helpcrunch provide for Engagement Management?

Helpcrunch helps users proactively engage with leads and customers. It provides tools for automated messaging, pop-ups, and email follow-ups. This enables businesses to improve customer engagement and build stronger relationships.

"...Great functionality (follow-up emails, multiple agents, chat status etc)...." Peer review by Emil Dayan

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What makes Helpcrunch ideal for Knowledge Management?

What Are the key features of Helpcrunch for Communication Management?

HelpCrunch provides communication management capabilities for sending targeted messages to customer audiences. These capabilities include sending email follow-ups, automated messages, and marketing emails through in-app messaging or email. However, HelpCrunch limits users to sending emails signed by their organization, not the user’s company.

"...It will allow you to: Provide customer support and acquire leads via live chat & in-app messenger Set up manual and automated chat & email messages Track your customer retention and support performance, and much more. ..." Everything You Need to Know About SaaS Customer Satisfaction

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How efficiently Does Helpcrunch manage your Onboarding?

30+ more Business Use Cases

24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Rekola

HelpCrunch helped Rekola improve in-app customer service for their bike-sharing app. Rekola switched from phone and email support to HelpCrunch live chat. This made it easier for users to get help wi...thout leaving the app. Phone calls dropped and customer satisfaction went up. Rekola now has 12,000 App Store reviews with a 4.9/5 rating and a 4/5 rating on Google Play.

Health, Wellness and Fitness

CASE STUDY Fitlap

Fitlap used HelpCrunch to improve customer support and engagement. They needed fast replies and automation to reduce churn in the fitness industry. HelpCrunch provided a modern live chat, team collab...oration tools, and robust automation for targeted messages. Fitlap achieved a 1380% ROI, a 98% customer satisfaction rate, and a 30% average email open rate. Their open rate is 7% higher and unique clicks 11.5% higher than industry standards.

Internet

CASE STUDY SE Ranking

HelpCrunch helped SE Ranking improve their customer support. SE Ranking had trouble using many tools for support and email. They switched to HelpCrunch to manage everything in one place. This made th...eir support team more productive. SE Ranking increased their customer support productivity by 40%. Customers noticed better support after the change.

Human Resources

CASE STUDY Tap My Back

Tap My Back used HelpCrunch to improve customer engagement and support. They switched from Intercom and Gmail to HelpCrunch for a more affordable and efficient solution. Tap My Back used proactive li...ve chat, email marketing, website popups, and a knowledge base to engage users. They saw faster response times and higher customer satisfaction. Email campaigns powered by HelpCrunch led to a big increase in platform usage.

Information Technology and Services

CASE STUDY Invisible.io

HelpCrunch helped Invisible.io improve their customer support. Invisible.io needed a modern, customizable live chat for their SmartCloud Connect product. They switched from Tawk.to and other tools to... HelpCrunch for better features and GDPR compliance. HelpCrunch offered advanced auto messaging, easy customization, and a user-friendly mobile app. As a result, Invisible.io increased their number of support chats by 32%.

Publishing

CASE STUDY PR-Dashboard

HelpCrunch helped PR-Dashboard improve their live chat experience. PR-Dashboard switched from Zendesk to HelpCrunch for better customization, a mobile app, and strong customer support. After the swit...ch, they saw a 91% increase in high-quality live chat conversations. Customers used the chat more often and gave better feedback. Conversation times grew longer and customer satisfaction improved.

Learn How Live Chat Works For Users: Support Agents: and Businesses

Frequently Asked Questions(FAQ)

for Helpcrunch

What is Helpcrunch?

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

What is Helpcrunch used for?

Helpcrunch is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Knowledge Management .