Helpcrunch Overview
This is a summary of the comprehensive capabilities and benefits of Helpcrunch based on over 1994 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Helpcrunch, Chatra, Customerly, Tidio live chat, Olark, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Helpcrunch is right for your needs? Our Cuspera AI engine can evaluate how Helpcrunch fits your specific business needs, industry, and context. Get your personalized assessment report today.
Helpcrunch supports business activities such as:
- Helpdesk Management
- Engagement Management
- Knowledge Management
- Communication Management
- Training & Onboarding
Helpcrunch can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail Chat Mobile etc. for these needs. As a solution, Helpcrunch's capabilities include Widgets, Alerts: Popups & Notifications, Personalization, etc.
Helpcrunch was founded in 2014. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Currently we are solving inbound sales leads and managing live customer support with helpcrunch...." Peer review by Andrew M, President, Information Technology and Services
Cuspera Reviews
24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpcrunch.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpcrunch.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management with E-Mail, Chat and Mobile |
4.80/5 ★ |
"...Currently we are solving inbound sales leads and managing live customer support with helpcrunch...." Peer review by Andrew M, President, Information Technology and Services |
Engagement Management with Chat and E-Mail |
4.99/5 ★ |
"...Better customer engagement...." Peer review by Ott O, Partner and CEO, Education |
engaging and following up |
4.98/5 ★ |
"...With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%...." Peer review by Bhushan L., Marketing Head, Information Technology and Services |
Knowledge Management with Chat, E-Mail, Mobile and Mobile App |
4.73/5 ★ |
"...But the customization also goes into the email, the knowledge bases, and all the other features they have...." Peer review by User |
PEER EXPERIENCES | |
---|---|
Helpdesk Management with E-Mail, Chat and Mobile |
4.80/5 ★ |
"...Currently we are solving inbound sales leads and managing live customer support with helpcrunch...." Peer review by Andrew M, President, Information Technology and Services |
|
Engagement Management with Chat and E-Mail |
4.99/5 ★ |
"...Better customer engagement...." Peer review by Ott O, Partner and CEO, Education |
|
engaging and following up |
4.99/5 ★ |
Knowledge Management with Chat, E-Mail, Mobile and Mobile App |
4.73/5 ★ |
"...But the customization also goes into the email, the knowledge bases, and all the other features they have...." Peer review by User |
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1994 insights from peers and experts to help you assess how these Helpcrunch use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Helpcrunch
What is Helpcrunch?
What is Helpcrunch used for?
What are the top features of Helpcrunch?
Who uses Helpcrunch?
What are Helpcrunch alternatives?
Where is Helpcrunch located?
Popular Business Setting
for Helpcrunch
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Helpcrunch Alternatives
Peer and Expert Opinion on Features
for Helpcrunch
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Widgets | Read Reviews (79) |
Alerts: popups & Notifications | Read Reviews (75) |
Personalization | Read Reviews (36) |
Ticketing | Read Reviews (34) |
bot | Read Reviews (26) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Widgets | Read Reviews (79) |
Alerts: popups & Notifications | Read Reviews (75) |
Personalization | Read Reviews (36) |
Ticketing | Read Reviews (34) |
bot | Read Reviews (26) |
IT and Other Capabilities
for Helpcrunch
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (30) |
Data Import | Read Reviews (63) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (30) |
Data Import | Read Reviews (63) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (101) |
Chat Support | Read Reviews (255) |
Phone Support | Read Reviews (25) |
24/7 Support | Read Reviews (484) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (101) |
Chat Support | Read Reviews (255) |
Phone Support | Read Reviews (25) |
24/7 Support | Read Reviews (484) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (16) |
Custom Reports | Read Reviews (180) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (16) |
Custom Reports | Read Reviews (180) |
Software Failure Risk Guidance
?for Helpcrunch
Overall Risk Meter
Top Failure Risks for Helpcrunch
Vendor Profile Details
HQ Location
600 California St, San Francisco, CA 94108, USA
Employees
11-50
Social
Financials
SEED