Helpcrunch Overview
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
Cuspera Reviews
24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpcrunch.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpcrunch.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail, Chat and Mobile |
4.80/5 ★ |
"...HelpCrunch is a top-rated customer communication software for your Support, Marketing & Sales combining a Live Chat tool, Email Marketing Automation, Help Desk, and Knowledge base. ..." Customer Communication Platform |
| Engagement Management with Chat and E-Mail |
4.99/5 ★ |
"...Better customer engagement...." Peer review by Ott O, Partner and CEO, Education |
| engaging and following up |
4.98/5 ★ |
|
| Knowledge Management with Chat, E-Mail, Mobile and Mobile App |
4.73/5 ★ |
"..., their co-browsing feature is excellent On the HelpDesk and Knowledge Base side, I would like to recommend Kayako or HelpScout...." 9 Best Intercom Alternatives for Customer Messaging in 2019: Drift, Crisp |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail, Chat and Mobile |
4.80/5 ★ |
"...HelpCrunch is a top-rated customer communication software for your Support, Marketing & Sales combining a Live Chat tool, Email Marketing Automation, Help Desk, and Knowledge base. ..." Customer Communication Platform |
|
| Engagement Management with Chat and E-Mail |
4.99/5 ★ |
"...Better customer engagement...." Peer review by Ott O, Partner and CEO, Education |
|
| engaging and following up |
4.99/5 ★ |
| Knowledge Management with Chat, E-Mail, Mobile and Mobile App |
4.73/5 ★ |
"..., their co-browsing feature is excellent On the HelpDesk and Knowledge Base side, I would like to recommend Kayako or HelpScout...." 9 Best Intercom Alternatives for Customer Messaging in 2019: Drift, Crisp |
|
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1994 insights from peers and experts to help you assess how these Helpcrunch use cases fit your Live Chat needs.
Popular Business Setting
for Helpcrunch
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Helpcrunch to Enhance customer relationships and Acquire customers
Helpcrunch Alternatives
Peer and Expert Opinion on Features
for Helpcrunch
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (79) |
| Alerts: popups & Notifications | Read Reviews (75) |
| Personalization | Read Reviews (36) |
| Ticketing | Read Reviews (34) |
| bot | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (79) |
| Alerts: popups & Notifications | Read Reviews (75) |
| Personalization | Read Reviews (36) |
| Ticketing | Read Reviews (34) |
| bot | Read Reviews (26) |
IT and Other Capabilities
for Helpcrunch
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (63) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (63) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (101) |
| Chat Support | Read Reviews (255) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (484) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (101) |
| Chat Support | Read Reviews (255) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (484) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (180) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (180) |
Software Failure Risk Guidance
?for Helpcrunch
Overall Risk Meter
Top Failure Risks for Helpcrunch
Vendor Profile Details
HQ Location
600 California St, San Francisco, CA 94108, USA
Employees
11-50
Social
Financials
Seed
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