Helpcrunch Overview

This is a summary of the comprehensive capabilities and benefits of Helpcrunch based on over 1994 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Helpcrunch, Chatra, Customerly, Tidio live chat, Olark, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Helpcrunch is right for your needs? Our Cuspera AI engine can evaluate how Helpcrunch fits your specific business needs, industry, and context. Get your personalized assessment report today.

Helpcrunch supports business activities such as:

  • Helpdesk Management
  • Engagement Management
  • Knowledge Management
  • Communication Management
  • Training & Onboarding

Helpcrunch can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail Chat Mobile etc. for these needs. As a solution, Helpcrunch's capabilities include Widgets, Alerts: Popups & Notifications, Personalization, etc.

Helpcrunch was founded in 2014. Information Technology and Services Vertical is its biggest customer base.

Reviews

"...We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch...." Peer review by Alex K, Marketing Director, Information Technology and Services

Cuspera Reviews

24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpcrunch.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpcrunch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with E-Mail, Chat and Mobile

4.80/5

Read Reviews (143)

"...We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch...."
Engagement Management with Chat and E-Mail

4.99/5

Read Reviews (128)

"...Basically, we just have to chat and forget, don't need to worry about follow up anymore. ...."
engaging and following up

4.98/5

Read Reviews (92)

"...mini-CRM with many functions for client support, user engagement, as well as marketing...."
Knowledge Management with Chat, E-Mail, Mobile and Mobile App

4.73/5

Read Reviews (86)

"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...."
PEER EXPERIENCES
Helpdesk Management with E-Mail, Chat and Mobile

4.80/5

Read Reviews (143)

"...We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch...." Peer review by Alex K, Marketing Director, Information Technology and Services
Engagement Management with Chat and E-Mail

4.99/5

Read Reviews (128)

"...Basically, we just have to chat and forget, don't need to worry about follow up anymore. ...." Peer review by User
engaging and following up

4.99/5

Read Reviews (92)

Knowledge Management with Chat, E-Mail, Mobile and Mobile App

4.73/5

Read Reviews (86)

"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...." Peer review by Lewis G., Managing Director, Financial Services

30+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1994 insights from peers and experts to help you assess how these Helpcrunch use cases fit your Live Chat needs.

Frequently Asked Questions(FAQ)

for Helpcrunch

What is Helpcrunch?

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

What is Helpcrunch used for?

Helpcrunch is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Knowledge Management .

What are the top features of Helpcrunch?

Widgets, Alerts: popups & Notifications and Personalization are some of the top features of Helpcrunch.

Who uses Helpcrunch?

Helpcrunch is used by Information Technology And Services, Computer Software and Marketing And Advertising among other industries.

What are Helpcrunch alternatives?

Chatra, Customerly, Tidio Live Chat and Olark are popular alternatives for Helpcrunch.

Where is Helpcrunch located?

Helpcrunch is headquartered at 600 California St, San Francisco, CA 94108, USA.

Popular Business Setting

for Helpcrunch

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Helpcrunch to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Helpcrunch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.62/5

Read Reviews (79)
Alerts: popups & Notifications

4.35/5

Read Reviews (75)
Personalization

4.78/5

Read Reviews (36)
Ticketing

4.44/5

Read Reviews (34)
bot

4.48/5

Read Reviews (26)
FEATURES RATINGS AND REVIEWS
Widgets

4.62/5

Read Reviews (79)
Alerts: popups & Notifications

4.35/5

Read Reviews (75)
Personalization

4.78/5

Read Reviews (36)
Ticketing

4.44/5

Read Reviews (34)
bot

4.48/5

Read Reviews (26)

IT and Other Capabilities

for Helpcrunch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.11/5

Read Reviews (30)
Data Import

3.81/5

Read Reviews (63)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.11/5

Read Reviews (30)
Data Import

3.81/5

Read Reviews (63)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.90/5

Read Reviews (101)
Chat Support

4.76/5

Read Reviews (255)
Phone Support

4.70/5

Read Reviews (25)
24/7 Support

4.68/5

Read Reviews (484)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.90/5

Read Reviews (101)
Chat Support

4.76/5

Read Reviews (255)
Phone Support

4.70/5

Read Reviews (25)
24/7 Support

4.68/5

Read Reviews (484)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (16)
Custom Reports

4.44/5

Read Reviews (180)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (16)
Custom Reports

4.44/5

Read Reviews (180)

Software Failure Risk Guidance

?

for Helpcrunch

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpcrunch

Vendor Profile Details

Company Name

Helpcrunch

Company Website

https://helpcrunch.com/

Year Founded

2014

HQ Location

600 California St, San Francisco, CA 94108, USA

Employees

11-50

Social

Financials

SEED