Helpcrunch Overview

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

Cuspera Reviews

24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpcrunch.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpcrunch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with E-Mail, Chat and Mobile

4.80/5

Read Reviews (143)

"...HelpCrunch is a top-rated customer communication software for your Support, Marketing & Sales combining a Live Chat tool, Email Marketing Automation, Help Desk, and Knowledge base. ..." Customer Communication Platform
Engagement Management with Chat and E-Mail

4.99/5

Read Reviews (128)

"...Better customer engagement...." Peer review by Ott O, Partner and CEO, Education
engaging and following up

4.98/5

Read Reviews (92)

Knowledge Management with Chat, E-Mail, Mobile and Mobile App

4.73/5

Read Reviews (86)

"..., their co-browsing feature is excellent On the HelpDesk and Knowledge Base side, I would like to recommend Kayako or HelpScout...." 9 Best Intercom Alternatives for Customer Messaging in 2019: Drift, Crisp
PEER EXPERIENCES
Helpdesk Management with E-Mail, Chat and Mobile

4.80/5

Read Reviews (143)

"...HelpCrunch is a top-rated customer communication software for your Support, Marketing & Sales combining a Live Chat tool, Email Marketing Automation, Help Desk, and Knowledge base. ..." Customer Communication Platform
Engagement Management with Chat and E-Mail

4.99/5

Read Reviews (128)

"...Better customer engagement...." Peer review by Ott O, Partner and CEO, Education
engaging and following up

4.99/5

Read Reviews (92)

Knowledge Management with Chat, E-Mail, Mobile and Mobile App

4.73/5

Read Reviews (86)

"..., their co-browsing feature is excellent On the HelpDesk and Knowledge Base side, I would like to recommend Kayako or HelpScout...." 9 Best Intercom Alternatives for Customer Messaging in 2019: Drift, Crisp

30+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1994 insights from peers and experts to help you assess how these Helpcrunch use cases fit your Live Chat needs.

Popular Business Setting

for Helpcrunch

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Helpcrunch to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Helpcrunch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.62/5

Read Reviews (79)
Alerts: popups & Notifications

4.35/5

Read Reviews (75)
Personalization

4.78/5

Read Reviews (36)
Ticketing

4.44/5

Read Reviews (34)
bot

4.48/5

Read Reviews (26)
FEATURES RATINGS AND REVIEWS
Widgets

4.62/5

Read Reviews (79)
Alerts: popups & Notifications

4.35/5

Read Reviews (75)
Personalization

4.78/5

Read Reviews (36)
Ticketing

4.44/5

Read Reviews (34)
bot

4.48/5

Read Reviews (26)

IT and Other Capabilities

for Helpcrunch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.11/5

Read Reviews (30)
Data Import

3.81/5

Read Reviews (63)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.11/5

Read Reviews (30)
Data Import

3.81/5

Read Reviews (63)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.90/5

Read Reviews (101)
Chat Support

4.76/5

Read Reviews (255)
Phone Support

4.70/5

Read Reviews (25)
24/7 Support

4.68/5

Read Reviews (484)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.90/5

Read Reviews (101)
Chat Support

4.76/5

Read Reviews (255)
Phone Support

4.70/5

Read Reviews (25)
24/7 Support

4.68/5

Read Reviews (484)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (16)
Custom Reports

4.44/5

Read Reviews (180)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (16)
Custom Reports

4.44/5

Read Reviews (180)

Software Failure Risk Guidance

?

for Helpcrunch

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpcrunch

Vendor Profile Details

Company Name

Helpcrunch

Company Website

https://helpcrunch.com/

Year Founded

2014

HQ Location

600 California St, San Francisco, CA 94108, USA

Employees

11-50

Social

Financials

Seed