About freshdesk
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
Popular Business Setting
for
freshdesk
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peer Recommendations on business needs
for
freshdesk
Goals
Acquire customers, Enhance customer relationships, Improve internal communications, are the most popular goals peers achieved using freshdesk .
Channels
It is the best suited for e-mail, e-mail, phone calls, channels.
Processes
freshdesk does well for a wide range of processes. Peers recommend helpdesk management, knowledge management, engagement management, as the business processes that they have been most satisfied while using freshdesk .
Read Reviews of Business Process for freshdesk
Peers used freshdesk to Acquire customers and Enhance customer relationships
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IT and Other Capabilities
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freshdesk
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