freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content. and Blogs.
freshdesk's features include Ticketing, Dashboard, Personalization, etc. and freshdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also freshdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Since we started using Freshdesk, our customer satisfaction rate has increased because everything we do is transparent and we are able to take direct action upon that which we measure." - Wouter Eijben
Peer review evidence (same sources as the product rating summary)
"...Also, if you are migrating from other help desk systems they have integration options available...." Peer review by Joseph Stacavich, IT Operations, Scalable Software
"...We are able to provide knowledge based videos and guides to help our clients serve their needs...." Peer review by Administrator
"...I got very good support from Freshdesk team and they did continuous follow up until complete this task...." Peer review by Chinnaraju M
freshdesk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
freshdesk Customer wins, Customer success stories, Case studies
What solutions does freshdesk provide for Helpdesk Management?
Why is freshdesk the best choice for Knowledge Management?
What Are the key features of freshdesk for Engagement Management?
What solutions does freshdesk provide for Customer Feedback Management?
How does freshdesk facilitate Communication Management?
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Since we started using Freshdesk, our customer satisfaction rate has increased because everything we do is transparent and we are able to take direct action upon that which we measure. Testimonial By Wouter Eijben |
|
Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. Testimonial By Bernadette Garcia |
|
There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets. Testimonial By Merrill Micu |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Wouter Eijben Chief Service Officer Nebu |
Since we started using Freshdesk, our customer satisfaction rate has increased because everything we do is transparent and we are able to take direct action upon that which we measure. Testimonial By Wouter Eijben |
|
Bernadette Garcia Assistant Director, (CEOP) AIP Publishing |
Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. Testimonial By Bernadette Garcia |
|
Merrill Micu IT Infrastructure Specialist Dexion Group |
There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets. Testimonial By Merrill Micu |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Vanquis - Banking - Large
Freshworks Announces Vanquis Selects Freshservice to Support Digital ...
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for freshdesk
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks Inc News
Freshworks to Announce Second Quarter 2026 Financial Results on August 4, 2026
Freshworks will announce its second quarter 2026 financial results on August 4, 2026, with a live audio webcast scheduled for the same day to discuss the results and business highlights.
Freshworks sets Aug. 4 webcast for Q2 results after market close
Freshworks will announce its Q2 2026 financial results on August 4, 2026, after market close, with a live webcast scheduled to discuss the results and business highlights.
Freshworks moves beyond code generation by weaving AI into development
Freshworks has integrated AI into its software development process, enhancing efficiency beyond code generation. By incorporating AI in review, testing, and deployment, the company reports a 30% increase in development speed. This approach also improves knowledge sharing and reduces errors, allowing teams to focus on new projects without job cuts.
Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as increased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
