freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content. and Blogs.
freshdesk's features include Ticketing, Dashboard, Personalization, etc. and freshdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also freshdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"It's been so refreshing with this approach because I'm able to see all the pending inquiries first, speak to my colleagues and then search the orders related to those tickets" - Victoria Stanzione
Peer review evidence (same sources as the product rating summary)
"...Freshdesk has a call center management system, with which the work plan and the calls made can be organized...." Peer review by Jose L, Salesperson
"...I love the quick and helpful customer service via chat and their knowledge base. ...." Peer review by ben g., Product Marketing, Computer Software
"...It has helped us not loose track customer questions reported issues that require follow up...." Peer review by Frank P
freshdesk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
freshdesk Customer wins, Customer success stories, Case studies
How does freshdesk facilitate Helpdesk Management?
What solutions does freshdesk provide for Knowledge Management?
How does freshdesk address your Engagement Management Challenges?
How efficiently Does freshdesk manage your Customer Feedback Management?
What solutions does freshdesk provide for Communication Management?
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It's been so refreshing with this approach because I'm able to see all the pending inquiries first, speak to my colleagues and then search the orders related to those tickets Testimonial By Victoria Stanzione |
|
Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance Testimonial By Alex Nadeau |
|
We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs. Testimonial By Matthijs Lok |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Victoria Stanzione Customer Care Coordinator MISA |
It's been so refreshing with this approach because I'm able to see all the pending inquiries first, speak to my colleagues and then search the orders related to those tickets Testimonial By Victoria Stanzione |
|
Alex Nadeau Senior Client Manager TeleResult |
Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance Testimonial By Alex Nadeau |
|
Matthijs Lok Marketing Manager Online Pearson |
We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs. Testimonial By Matthijs Lok |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Vanquis - Banking - Large
Freshworks Announces Vanquis Selects Freshservice to Support Digital ...
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions (FAQ)
What buyers ask before choosing freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for freshdesk
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks Inc News
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Appoints Ryan Manning As CPTO, CPO Raghavan Exits
Freshworks has appointed Ryan Manning as its new chief product and technology officer, succeeding Srini Raghavan, who is leaving to pursue entrepreneurial ventures. Manning will oversee Freshworks' product and technology strategy, focusing on AI, IT, and customer experience products. This appointment is part of a broader leadership transition at Freshworks, which has seen several executive exits in recent years.
Freshworks Appoints Ryan Manning As Product And Technology Chief Officer
Freshworks appoints Ryan Manning as Chief Product and Technology Officer, effective August 10, to unify product strategy and technology amid AI-driven changes in enterprise software. Manning will oversee Freshworks' AI, IT, and customer experience offerings, succeeding Srini Raghavan. This structural shift aims to enhance execution speed by aligning product and engineering functions.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
