freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content. and Blogs.
freshdesk's features include Ticketing, Dashboard, Personalization, etc. and freshdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also freshdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"In many ways, it feels like SmartBuyGlasses has grown along with Freshworks. We were expanding at more or less the same pace and so we implemented new products as soon as they were rolled out." - Rafael Vazquez
Peer review evidence (same sources as the product rating summary)
"...Freshdesk has a call center management system, with which the work plan and the calls made can be organized...." Peer review by Jose L, Salesperson
"...I love the ability to have the knowledge base integrated with chat and ticketing in such a way that clients are prompted with a solution...." Peer review by Shae J., Human Resources Director, Computer Software
"...We have a great and effective tool for managing our customer interactions as well as our customer support articles...." Peer review by Verified Reviewer
freshdesk, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
freshdesk Customer wins, Customer success stories, Case studies
How does freshdesk facilitate Helpdesk Management?
What benefits does freshdesk offer for Knowledge Management?
What benefits does freshdesk offer for Engagement Management?
How efficiently Does freshdesk manage your Customer Feedback Management?
What benefits does freshdesk offer for Communication Management?
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
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In many ways, it feels like SmartBuyGlasses has grown along with Freshworks. We were expanding at more or less the same pace and so we implemented new products as soon as they were rolled out. Testimonial By Rafael Vazquez |
|
Freshdesk has delivered great value for us. It is intuitive, has created consistency in processes, and it gives us the ability to onboard new agents without a lot of extra work. We can train people quickly. It more than pays for itself. Testimonial By David Faith |
|
Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. Testimonial By Bernadette Garcia |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rafael Vazquez Customer Support Lead SmartBuyGlasses |
In many ways, it feels like SmartBuyGlasses has grown along with Freshworks. We were expanding at more or less the same pace and so we implemented new products as soon as they were rolled out. Testimonial By Rafael Vazquez |
|
David Faith VP - Business Systems ESS |
Freshdesk has delivered great value for us. It is intuitive, has created consistency in processes, and it gives us the ability to onboard new agents without a lot of extra work. We can train people quickly. It more than pays for itself. Testimonial By David Faith |
|
Bernadette Garcia Assistant Director, (CEOP) AIP Publishing |
Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. Testimonial By Bernadette Garcia |
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for freshdesk
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks Inc News
Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as increased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
Freshworks conference: AI employee experience push gains steam as Freshservice accelerates
Freshworks is emphasizing AI-driven employee experiences at its conference, highlighting advancements in its Freshservice platform. The company is focusing on accelerating the adoption of AI technologies to enhance service management and improve user engagement.
Freshworks announces expanded IT service management capabilities
Freshworks has expanded its IT service management capabilities with the introduction of the no-code Freddy AI Agent Studio and the Model Context Protocol (MCP) Gateway. These enhancements allow organizations to create custom AI agents and integrate external context from third-party tools, enabling faster and more efficient service operations.
Freshworks Unveils AI Agent Studio in Freshservice to Unlock Service Transformation that Drives Compounding Business Growth
Freshworks has launched the AI Agent Studio within its Freshservice platform, aiming to revolutionize service operations. This new feature allows organizations to deploy custom AI agents quickly, enhancing service delivery and employee experience. The AI Agent Studio integrates with tools like Microsoft Teams and Workday, offering seamless, secure workflows. Freshworks emphasizes the agility and integration capabilities of its platform to address service challenges effectively.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
