Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
Popular Business Setting
- Information Technology and Services
- Computer Software
- Small Business
- Mid Market
Peer Recommendations on business needs
Acquire customers, Enhance customer relationships, Improve internal communications, are the most popular goals peers achieved using freshdesk .
It is the best suited for e-mail, e-mail, phone calls, channels.
freshdesk does well for a wide range of processes. Peers recommend helpdesk management, knowledge management, engagement management, as the business processes that they have been most satisfied while using freshdesk .
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Top Failure Risks for freshdesk
First 5 Reports are Free
IT and Other Capabilities