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freshdesk

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(42828 Reviews)

Freshdesk | Customer support software by Freshworks

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About freshdesk

Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.

Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.

Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.

freshdesk
is used by peers for

Processes

helpdesk management, knowledge management, engagement management

Channels

e-mail, e-mail, phone calls

Capabilities

24/7 Support, Chat Support, Ticketing

Goals

Acquire customers, Enhance customer relationships, Improve internal communications

Industry

Information Technology and Services, Computer Software, Education

Popular Business Setting
for freshdesk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peer Recommendations on business needs
for freshdesk

Goals

Acquire customers, Enhance customer relationships, Improve internal communications, are the most popular goals peers achieved using freshdesk .

Channels

It is the best suited for e-mail, e-mail, phone calls, channels.

Processes

freshdesk does well for a wide range of processes. Peers recommend helpdesk management, knowledge management, engagement management, as the business processes that they have been most satisfied while using freshdesk .

Read Reviews of Business Process for freshdesk

Peers used freshdesk to Acquire customers and Enhance customer relationships

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Overall Risk Meter

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IT and Other Capabilities
for freshdesk

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name freshworks
Company Website www.freshworks.com/
Year Founded 2010
HQ Location 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066
Employees 1001-5000
Social
Financials Series G