freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content. and Blogs.
freshdesk's features include Ticketing, Dashboard, Personalization, etc. and freshdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also freshdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our support agents were over the moon when they laid their hands on Freshdesk. They were glad that they finally had a system in place which could govern their performance and ensure they weren’t missing out on SLA deadlines. The automations and coll...aboration features made our internal helpdesk operations much more digital and reduced manual work to a large extent. We no longer had to frantically make phone calls, or run downstairs to get help from the engineering team." - Mostafa AbdElKader
freshdesk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on freshdesk Use Cases
How does freshdesk address your Helpdesk Management Challenges?
What solutions does freshdesk provide for Knowledge Management?
What benefits does freshdesk offer for Engagement Management?
How does freshdesk facilitate Customer Feedback Management?
How does freshdesk facilitate Communication Management?
70+ more Business Use Cases
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our support agents were over the moon when they laid their hands on Freshdesk. They were glad that they finally had a system in place which could govern their performance and ensure they weren’t missing out on SLA deadlines. The automations and collaboration features made our internal helpdesk oper...ations much more digital and reduced manual work to a large extent. We no longer had to frantically make phone calls, or run downstairs to get help from the engineering team. |
|
It's been so refreshing with this approach because I'm able to see all the pending inquiries first, speak to my colleagues and then search the orders related to those tickets Testimonial By Victoria Stanzione |
|
Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance Testimonial By Alex Nadeau |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mostafa AbdElKader Manager of Customer Service and Business Operations CEQUENS |
Our support agents were over the moon when they laid their hands on Freshdesk. They were glad that they finally had a system in place which could govern their performance and ensure they weren’t missing out on SLA deadlines. The automations and collaboration features made our internal helpdesk oper...ations much more digital and reduced manual work to a large extent. We no longer had to frantically make phone calls, or run downstairs to get help from the engineering team. |
|
Victoria Stanzione Customer Care Coordinator MISA |
It's been so refreshing with this approach because I'm able to see all the pending inquiries first, speak to my colleagues and then search the orders related to those tickets Testimonial By Victoria Stanzione |
|
Alex Nadeau Senior Client Manager TeleResult |
Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance Testimonial By Alex Nadeau |
Case Studies
Case Study Teleresult
Case Study Lesley
CASE STUDY HelloFresh
Case Study Hamleys
Case Study Bridgestone
Case Study Pearson
Video
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for freshdesk
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks Inc News
Freshworks bets on agentic AI to drive enterprise growth in 2025
Freshworks is investing in agentic AI to accelerate enterprise growth in 2025. The company is integrating advanced agentic AI capabilities across its customer service and IT service management platforms, including Freshdesk and Freshservice. These enhancements automate complex workflows, enable multi-step task execution, and deliver more personalized customer and employee experiences. By leveraging generative AI, Freshworks aims to boost business efficiency and help enterprises scale operations with intelligent automation.
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
Freshworks and Unisys Join Forces to Transform IT Service Management for Mid - Market and Enterprise Companies
Freshworks and Unisys have partnered to enhance IT service management solutions for mid-market and enterprise companies.
Freshworks announce partnership with Unisys - The Hindu BusinessLine
Freshworks has announced a partnership with Unisys.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
Get a personalised risk report for freshdesk
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
freshdesk may get in touch with you regarding your request.
Request Custom Quote
Freshworks Inc will get in touch with you regarding your request.