freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content. and Blogs.
freshdesk's features include Ticketing, Dashboard, Personalization, etc. and freshdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also freshdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Since we started using Freshdesk, our customer satisfaction rate has increased because everything we do is transparent and we are able to take direct action upon that which we measure." - Wouter Eijben
freshdesk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on freshdesk Use Cases
What makes freshdesk ideal for Helpdesk Management?
What makes freshdesk ideal for Knowledge Management?
How does freshdesk address your Engagement Management Challenges?
What Are the key features of freshdesk for Customer Feedback Management?
How can freshdesk enhance your Communication Management process?
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Since we started using Freshdesk, our customer satisfaction rate has increased because everything we do is transparent and we are able to take direct action upon that which we measure. Testimonial By Wouter Eijben |
|
Our support agents were over the moon when they laid their hands on Freshdesk. They were glad that they finally had a system in place which could govern their performance and ensure they weren’t missing out on SLA deadlines. The automations and collaboration features made our internal helpdesk oper...ations much more digital and reduced manual work to a large extent. We no longer had to frantically make phone calls, or run downstairs to get help from the engineering team. |
|
As a company, we are focused on continuously improving our student experience. Freshdesk has formed an integral part of this strategy, providing us with the tools we needed to effectively measure and assess service delivery. In less than a year, we have managed to significantly increase responsiven...ess, actively monitor student satisfaction and our staff are re-energized by their own improved productivity. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Wouter Eijben Chief Service Officer Nebu |
Since we started using Freshdesk, our customer satisfaction rate has increased because everything we do is transparent and we are able to take direct action upon that which we measure. Testimonial By Wouter Eijben |
|
Mostafa AbdElKader Manager of Customer Service and Business Operations CEQUENS |
Our support agents were over the moon when they laid their hands on Freshdesk. They were glad that they finally had a system in place which could govern their performance and ensure they weren’t missing out on SLA deadlines. The automations and collaboration features made our internal helpdesk oper...ations much more digital and reduced manual work to a large extent. We no longer had to frantically make phone calls, or run downstairs to get help from the engineering team. |
|
Karina Coetzee Business Process Manager The South African College of Applied Psychology (SACAP) |
As a company, we are focused on continuously improving our student experience. Freshdesk has formed an integral part of this strategy, providing us with the tools we needed to effectively measure and assess service delivery. In less than a year, we have managed to significantly increase responsiven...ess, actively monitor student satisfaction and our staff are re-energized by their own improved productivity. |
Case Studies
Case Study Hamleys
Case Study Teleresult
Case Study Pearson
Case Study Lesley
Case Study Bridgestone
CASE STUDY HelloFresh
Video
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for freshdesk
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks Inc News
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of the Board. Mathrubootham's departure is not due to any disagreements with the company.
Freshworks to Announce Second Quarter 2025 Financial Results on July 29, 2025
Freshworks will announce its second quarter 2025 financial results on July 29, 2025, with a live webcast scheduled for the same day to discuss the results and business highlights.
McLaren Racing announces Freshworks as an Official Partner of the McLaren Formula 1 Team
Freshworks has become an Official Partner of the McLaren Formula 1 Team, integrating its ITSM solution, Freshservice, to enhance McLaren's IT operations. This partnership aims to boost productivity and operational efficiency, with Freshworks branding featured on McLaren's race cars and team kit.
Freshworks Reports Second Quarter 2025 Results
Freshworks announced its Q2 2025 financial results, reporting an 18% year-over-year revenue growth to $204.7 million and a 29% operating cash flow margin. The company also highlighted key business achievements, including onboarding new customers and launching new AI capabilities. Freshworks raised its full-year 2025 guidance based on strong performance and market conditions.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
