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Compare LiveAgent vs freshdesk

Comparison Summary

This comparison report of LiveAgent vs. freshdesk is based on a specific set of business needs and context. The comparison uses 41920 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing LiveAgent and freshdesk

LiveAgent, freshdesk, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

LiveAgent . It covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.

freshdesk was established in null. Similar to LiveAgent, freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo LiveAgent

Focus area

LiveAgent is better than freshdesk for

Software Failure Risk

  • medium

logo freshdesk

Focus area

freshdesk is better than LiveAgent for

Software Failure Risk

  • medium

About

LiveAgent: Help Desk & Live Chat Software

Omnichannel Customer support software

Age

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

89

103

Total Goals
(we found evidences for)

14

15

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


engagement management

engaging and following up


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


customer feedback management

measuring customer satisfaction


social media management

managing social media account

monitoring social media

social media analytics

scheduling post to social media

engaging on social media


training & onboarding


rating and review management



sales document management

proposal & quote management


identify target customers

customise loyalty program



generation of new leads


touchpoint management



lifetime value management




sales review & feedback



conversion management


revenue cycle management


social media marketing


products & pricelist management



customer case management



relationship management







campaign management


license management


lead qualification

lead qualification: technographic


competitive intelligence


advocacy management




distribution management



content management

content publishing


opportunity management



performance management




business development


motivation management


follower management



conference call management




payment management


trade show marketing


discount management


promotion management


category management




community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting