LiveHelpNow Overview
This is a summary of the comprehensive capabilities and benefits of LiveHelpNow based on over 1196 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
LiveHelpNow, Userlike, LiveHelpNow Chat Support Suite, Comm100, Clickdesk, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if LiveHelpNow is right for your needs? Our Cuspera AI engine can evaluate how LiveHelpNow fits your specific business needs, industry, and context. Get your personalized assessment report today.
LiveHelpNow supports business activities such as:
- Helpdesk Management
- Engagement Management
- Knowledge Management
- Contact List Management
- Sales Call Management
LiveHelpNow can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve Brand Engagement, Build Brand Awareness, etc. It can help manage these activities if you use Chat Phone Calls E-Mail etc. for these needs. As a solution, LiveHelpNow's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
LiveHelpNow Information Technology and Services Vertical is its biggest customer base.
Reviews
"...We added another service to our clients at the HelpDesk...." Peer review by Roger Provencher, Real Estate
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well LiveHelpNow solved their Live Chat needs. Cuspera uses 1196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using LiveHelpNow.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using LiveHelpNow.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat, Phone Calls and E-Mail |
4.96/5 ★ |
"...We added another service to our clients at the HelpDesk...." Peer review by Roger Provencher, Real Estate |
| Engagement Management with Social Media, E-Mail, Chat and Twitter |
4.86/5 ★ |
"...Now organises and stores previous interactions with the customer so at any time you can pull out the big picture...." Peer review by Edwin S., Sports |
| engaging and following up |
4.73/5 ★ |
"...The increase in customer engagement translates into more sales...." Peer review by Administrator |
| Knowledge Management with Chat, E-Mail and Phone Calls |
4.85/5 ★ |
"...Integrating LiveHelpNow's Chat System with the Knowledge Base and Callback System has dramatically improved the efficiency of our outreach efforts...." Peer review by Clinton Barras, Director of Sales and Marketing, Florida Keys |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat, Phone Calls and E-Mail |
4.96/5 ★ |
"...We added another service to our clients at the HelpDesk...." Peer review by Roger Provencher, Real Estate |
|
| Engagement Management with Social Media, E-Mail, Chat and Twitter |
4.86/5 ★ |
"...Now organises and stores previous interactions with the customer so at any time you can pull out the big picture...." Peer review by Edwin S., Sports |
|
| engaging and following up |
4.86/5 ★ |
| Knowledge Management with Chat, E-Mail and Phone Calls |
4.85/5 ★ |
"...Integrating LiveHelpNow's Chat System with the Knowledge Base and Callback System has dramatically improved the efficiency of our outreach efforts...." Peer review by Clinton Barras, Director of Sales and Marketing, Florida Keys |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1196 insights from peers and experts to help you assess how these LiveHelpNow use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for LiveHelpNow
What is LiveHelpNow?
What is LiveHelpNow used for?
What are the top features of LiveHelpNow?
Who uses LiveHelpNow?
What are LiveHelpNow alternatives?
Where is LiveHelpNow located?
Popular Business Setting
for LiveHelpNow
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used LiveHelpNow to Acquire customers and Enhance customer relationships
LiveHelpNow Alternatives
Peer and Expert Opinion on Features
for LiveHelpNow
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (57) |
| Alerts: popups & Notifications | Read Reviews (34) |
| Personalization | Read Reviews (22) |
| Feedback surveys | Read Reviews (11) |
| Micro customer segmenting | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (57) |
| Alerts: popups & Notifications | Read Reviews (34) |
| Personalization | Read Reviews (22) |
| Feedback surveys | Read Reviews (11) |
| Micro customer segmenting | Read Reviews (9) |
IT and Other Capabilities
for LiveHelpNow
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (54) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (54) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (35) |
| Phone Support | Read Reviews (43) |
| Chat Support | Read Reviews (149) |
| 24/7 Support | Read Reviews (325) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (35) |
| Phone Support | Read Reviews (43) |
| Chat Support | Read Reviews (149) |
| 24/7 Support | Read Reviews (325) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for LiveHelpNow
Overall Risk Meter
Top Failure Risks for LiveHelpNow
Vendor Profile Details
Company Name
LiveHelpNow
Company Website
https://www.livehelpnow.net/HQ Location
515 S West End Blvd, Quakertown, Pennsylvania 18951, US
Employees
11-50
Social
Financials
PRIVATE
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