LiveHelpNow: Product updates, Customer stories, and Insights | 2026 Cuspera

LiveHelpNow helped Swanson Health manage a 137% increase in customer chats. Swanson Health switched from their old chat provider to LiveHelpNow for better features and easier admin controls. The new ...chat system made it simple to change chat settings and use translation tools for international customers. Training for staff included a 7-week phone program and a 2-week chat training. Swanson Health kept customer service quality high during rapid chat growth.
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Phifer Incorporated used LiveHelpNow live chat and ticketing system to improve customer support. The company wanted to reduce inbound phone calls and offer a new way for customers to get help. With l...ive chat, Phifer answered questions from both product users and direct buyers. This helped direct customers to retail outlets and created more leads for the business. The new system made customer service faster and more efficient.
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LiveHelpNow helped PESI improve customer communication for online learning. PESI faced more service requests as their business moved online. LiveHelpNow's software made it easy to organize tickets an...d manage emails. Canned responses and reporting tools increased efficiency. Merging accounts into one system improved productivity and support quality.
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LiveHelpNow live chat helped CPAP.com improve customer satisfaction scores by 15%. The team used live chat to answer questions quickly and accurately. They set up satisfaction surveys to get instant ...feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.
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CPAP.com improved their customer satisfaction scores by 15% using live chat. The company, dedicated to providing affordable Sleep Apnea equipment, implemented live chat to enhance customer service. T...he CSR team, led by Elizabeth Hamilton, used their in-depth product knowledge to respond quickly and accurately to customer inquiries. The live chat feature allowed for immediate customer feedback through satisfaction surveys, leading to a noticeable positive impact on customer satisfaction. Although the impact on sales is still being analyzed, the live chat has significantly improved customer satisfaction.
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