Smartsupp Overview

This is a summary of the comprehensive capabilities and benefits of Smartsupp based on over 739 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Smartsupp, HappyFox Live Chat, Comm100 Live Chat, ProProfs Chat, Tawk.to, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Smartsupp is right for your needs? Our Cuspera AI engine can evaluate how Smartsupp fits your specific business needs, industry, and context. Get your personalized assessment report today.

Smartsupp supports business activities such as:

  • Contact List Management
  • Engagement Management
  • Sending & Publishing Communications
  • Rating And Review Management
  • Helpdesk Management

Smartsupp can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, and Scale Best Practices. It can help manage these activities if you use Website Chat Video etc. for these needs. As a solution, Smartsupp's capabilities include Recording, Alerts: Popups & Notifications, Personalization, etc.

Smartsupp Computer Software Vertical is its biggest customer base.

Reviews

"...Great tool to be in close contact to your customers...." Peer review by Administrator

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Smartsupp solved their Live Chat needs. Cuspera uses 739 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Smartsupp.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Contact List Management , Engagement Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using Smartsupp.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Contact List Management with Website, Chat and Video

4.85/5 ★

Read Reviews (27)

"...Great tool to be in close contact to your customers...."
contacts history

4.78/5 ★

Read Reviews (11)

"...Easy to use, history, video recording of web navigation. ...."
Engagement Management with Chat and Website

4.78/5 ★

Read Reviews (11)

"...Automated messaging makes engaging with customers easy...." 9 of the Best Live Chat Software Options of 2020 (Reviewed & Rated)
engaging and following up

4.38/5 ★

Read Reviews (4)

"...Good to improve customer service and engage customers...."
Sending & Publishing Communications with E-Mail, Chat, Offline and Website

2.40/5 ★

Read Reviews (4)

"...Check out their website or send them an email at support@smartsupp.com ..." Smartsupp: Engage with your customers directly in your shop
PEER EXPERIENCES
Contact List Management with Website, Chat and Video

4.85/5 ★

Read Reviews (27)

"...Great tool to be in close contact to your customers...." Peer review by Administrator
contacts history

4.85/5 ★

Read Reviews (11)

Engagement Management with Chat and Website

4.78/5 ★

Read Reviews (11)

"...Automated messaging makes engaging with customers easy...." 9 of the Best Live Chat Software Options of 2020 (Reviewed & Rated)
engaging and following up

4.78/5 ★

Read Reviews (4)

Sending & Publishing Communications with E-Mail, Chat, Offline and Website

2.40/5 ★

Read Reviews (4)

"...Check out their website or send them an email at support@smartsupp.com ..." Smartsupp: Engage with your customers directly in your shop

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 739 insights from peers and experts to help you assess how these Smartsupp use cases fit your Live Chat needs.

Frequently Asked Questions(FAQ)

for Smartsupp

What is Smartsupp used for?

Smartsupp is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Contact List Management, Engagement Management and Sending & Publishing Communications .

What are the top features of Smartsupp?

Recording, Alerts: popups & Notifications and Personalization are some of the top features of Smartsupp.

Who uses Smartsupp?

Smartsupp is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Smartsupp alternatives?

HappyFox Live Chat, Comm100 Live Chat, ProProfs Chat and Tawk.To are popular alternatives for Smartsupp.

Where is Smartsupp located?

Smartsupp is headquartered at Lidicka 20, Brno, South Moravia 602 00, CZ.

Popular Business Setting

for Smartsupp

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Smartsupp to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Smartsupp

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.68/5 ★

Read Reviews (58)
Alerts: popups & Notifications

1.78/5 ★

Read Reviews (25)
Personalization

4.61/5 ★

Read Reviews (19)
Dashboard

3.98/5 ★

Read Reviews (14)
Widgets

1.21/5 ★

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Recording

4.68/5 ★

Read Reviews (58)
Alerts: popups & Notifications

1.78/5 ★

Read Reviews (25)
Personalization

4.61/5 ★

Read Reviews (19)
Dashboard

3.98/5 ★

Read Reviews (14)
Widgets

1.21/5 ★

Read Reviews (10)

IT and Other Capabilities

for Smartsupp

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.47/5 ★

Read Reviews (86)
Data Export

4.41/5 ★

Read Reviews (86)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.47/5 ★

Read Reviews (86)
Data Export

4.41/5 ★

Read Reviews (86)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.75/5 ★

Read Reviews (107)
Phone Support

4.62/5 ★

Read Reviews (7)
Chat Support

4.61/5 ★

Read Reviews (72)
Email Support

4.25/5 ★

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.75/5 ★

Read Reviews (107)
Phone Support

4.62/5 ★

Read Reviews (7)
Chat Support

4.61/5 ★

Read Reviews (72)
Email Support

4.25/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Smartsupp

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartsupp

Vendor Profile Details

Company Name

Smartsupp

Company Website

https://www.smartsupp.com/

HQ Location

Lidicka 20, Brno, South Moravia 602 00, CZ

Employees

11-50

Social

Financials

SEED