Smartsupp Overview

Smartsupp addresses the challenge of converting website visitors into loyal customers by leveraging advanced conversational tools. The platform integrates live chat, chatbots, and AI-driven solutions to facilitate real-time engagement. This interaction not only enhances customer experience but also significantly boosts online sales. Smartsupp's AI Shopping Assistant plays a crucial role in accelerating business growth by providing personalized assistance and recommendations. The solution is designed to work seamlessly across major platforms, ensuring broad accessibility and ease of use. With over 100,000 businesses already benefiting from its capabilities, Smartsupp offers a proven method to enhance customer interaction and drive sales.

Use Cases

Customers recommend Contact List Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Smartsupp.

Other use cases:

  • Rating And Review Management
  • Helpdesk Management
  • Generation Of New Leads
  • Collaboration
  • Public Relations
  • Sharing Knowledge
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smartsupp.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Scale Best Practices
See all business priorities See less business priorities

Smartsupp Use-Cases and Business Priorities: Customer Satisfaction Data

Smartsupp works with different mediums / channels such as Website. Chat. Video etc.

Smartsupp's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Smartsupp support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Smartsupp analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Great tool to be in close contact to your customers...." Peer review by Administrator

Smartsupp, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Popular Business Setting

for Smartsupp

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Smartsupp is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Smartsupp Customer wins, Customer success stories, Case studies

How can Smartsupp enhance your Contact List Management process?

What benefits does Smartsupp offer for Engagement Management?

What solutions does Smartsupp provide for Sending & Publishing Communications?

How efficiently Does Smartsupp manage your Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Smartsupp solved their Live Chat needs. Cuspera uses 739 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Holky z trhu - Apparel & Fashion - Medium

Mira AI Shopping Assistant helped Holky z trhu, an online women's fashion store, handle 68.5% of all customer conversations automatically. The number of conversations increased fourfold after impleme...nting AI, with 87% of customers rating AI chats positively. The AI assistant resolved 85.5% of inquiries without human help and recommended over 900 products monthly. Fast live chat and automated messages improved customer engagement and satisfaction.

Leader Fox - Manufacturing

Mira AI-winkelassistent van Smartsupp automatiseert 96% van de chatverzoeken bij Leader Fox. Voorheen kostte klantenservice veel tijd en vereiste handmatige verwerking. Met de AI-assistent bespaart h...et team tijd en biedt het 160 productaanbevelingen per maand. 54% van de klanten opent deze aanbevelingen. Slechts 3% van de gesprekken krijgt een negatieve beoordeling. De AI vervangt nu volledig de livechat en verbetert de servicekwaliteit.

Bconnect - Online Messaging

Smartsupp helped Bconnect boost their clients’ sales leads by 25%. Bconnect used Smartsupp’s live chat, mobile app, and API to deliver fast replies and quality conversations. The live chat feature in...creased conversion rates and made it easy to collect leads. Bconnect saw an 18% conversion to chat on mobile. CEO Rutger de Groot highlighted Smartsupp’s simplicity and effectiveness for both desktop and mobile users.

AAA AUTO - Automotive

Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars each month. AAA AUTO wanted more customer questions and better digital communication. They worked with Smartsupp to test and launch an... AI-chatbot that gives personalized offers and connects visitors to live agents. The chatbot increased live chat conversations by 10% in the Czech Republic. AAA AUTO now gains 7,200 new contacts monthly and has 23 live chat agents available.

Unuo design - Apparel & Fashion

Smartsupp live chat and chatbot help Unuo design manage customer support. The chatbot resolves 40% of customer queries. Unuo design handles 150 conversations per day during peak season. They get 3000... visits per day. 70% of customers convert through chat. The solution gives staff more time to respond and reduces pressure compared to phone calls.

Vico Food Box - Food & Beverages

Smartsupp live chat and chatbot helped Vico Food Box, an Italian e-grocery store, handle a high volume of customer conversations. The company used Smartsupp to improve visitor support and boost sales.... With Smartsupp, Vico Food Box achieved a 98% customer satisfaction rating and increased their average order value by 8%. 21.4% of their earnings came from live chat, and only 10% of chatbot conversations needed agent escalation. The conversion rate for users who interacted with Smartsupp was 18.61%, compared to 4.66% for those who did not.

How to Optimize Your Site with Smartsupp Video Recordings

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Frequently Asked Questions(FAQ)

for Smartsupp

What is Smartsupp used for?

Smartsupp is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Contact List Management, Engagement Management and Sending & Publishing Communications .

What are the top features of Smartsupp?

Recording, Alerts: popups & Notifications and Personalization are some of the top features of Smartsupp.

Who uses Smartsupp?

Smartsupp is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Smartsupp alternatives?

Helpcrunch, Haptik, JivoChat and Gist are popular alternatives for Smartsupp.

Where is Smartsupp located?

Smartsupp is headquartered at Lidicka 20, Brno, South Moravia 602 00, CZ.
lightning

Peers used Smartsupp for contact list management and engagement management

Smartsupp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Smartsupp

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartsupp

Smartsupp.com, s.r.o. News

Product

Releases: smartsupp/mta-sts-smartsupp-com

Releases: smartsupp/mta-sts-smartsupp-com

Smartsupp.com, s.r.o. Profile

Company Name

Smartsupp.com, s.r.o.

Company Website

https://www.smartsupp.com/

HQ Location

Lidicka 20, Brno, South Moravia 602 00, CZ

Employees

11-50

Social

Financials

SEED