Smartsupp Overview
Smartsupp addresses the challenge of converting website visitors into loyal customers by leveraging advanced conversational tools. The platform integrates live chat, chatbots, and AI-driven solutions to facilitate real-time engagement. This interaction not only enhances customer experience but also significantly boosts online sales. Smartsupp's AI Shopping Assistant plays a crucial role in accelerating business growth by providing personalized assistance and recommendations. The solution is designed to work seamlessly across major platforms, ensuring broad accessibility and ease of use. With over 100,000 businesses already benefiting from its capabilities, Smartsupp offers a proven method to enhance customer interaction and drive sales.
Use Cases
Customers recommend Contact List Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Smartsupp.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smartsupp.
Smartsupp Use-Cases and Business Priorities: Customer Satisfaction Data
Smartsupp works with different mediums / channels such as Website. Chat. Video etc.
Smartsupp's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Smartsupp support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Smartsupp analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Rester en contact avec sa client le devient..." Peer review by Aurélien S., Dirigeant, Hospitality
Peer review evidence (same sources as the product rating summary)
"...I implemented the chat on my website to get in contact with customers directly...." Peer review by Bernd H., CEO, Internet
"...and I receive notification immediately, which increase client/business engagement. ...." Peer review by Verified Reviewer
"...Check out their website or send them an email at support@smartsupp.com ..." Smartsupp: Engage with your customers directly in your shop
Smartsupp, JivoChat, Comm100 Live Chat, Tidio, Tawk.to, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.
Popular Business Setting
for Smartsupp
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Large Enterprise
Smartsupp is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.
Smartsupp Customer wins, Customer success stories, Case studies
What solutions does Smartsupp provide for Contact List Management?
Why is Smartsupp the best choice for Engagement Management?
How can Smartsupp enhance your Sending & Publishing Communications process?
How does Smartsupp address your Rating And Review Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Smartsupp solved their Live Chat needs. Cuspera uses 739 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
How to Optimize Your Site with Smartsupp Video Recordings
Frequently Asked Questions (FAQ)
What buyers ask before choosing Smartsupp
What is Smartsupp used for?
What are the top features of Smartsupp?
Who uses Smartsupp?
What are Smartsupp alternatives?
Where is Smartsupp located?
Peers used Smartsupp for contact list management and engagement management
Smartsupp Competitors
Smartsupp Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (80) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (80) |
Software Failure Risk Guidance
?for Smartsupp
Overall Risk Meter
Top Failure Risks for Smartsupp
Smartsupp.com, s.r.o. News
New: Smartsupp connector for Claude
Smartsupp has introduced a new connector for Claude, enabling seamless integration with the Claude app. This integration allows users to manage chat functions such as finding open chats, tagging chats by topic, and analyzing customer inquiries directly from Claude. The connector is available on selected plans.
Connect Smartsupp to your own tools
Smartsupp now offers integration options to connect its platform with external systems, automations, or AI tools. Users can utilize MCP for AI-driven conversation management, API tokens for data exchange, and webhooks for real-time updates. These features are available on selected plans, enhancing flexibility for businesses.
Smartsupp MCP: 11 use cases to turn chat data into decisions
Smartsupp has introduced 11 use cases for its MCP tool, enabling businesses to transform chat data into actionable insights. The MCP tool offers functionalities like querying statistics, managing conversations, and optimizing customer interactions. It integrates with AI assistants such as Claude, ChatGPT, and Gemini, enhancing customer service and operational efficiency.
mihalcind/react-native-smartsupp
Smartsupp released version 0.4.0 of its React Native wrapper for the Smartsupp live chat SDK. The update includes support for the new architecture with TurboModules, enhancing integration with iOS and Android platforms. This release facilitates live chat functionalities in mobile applications, supporting features like chat initialization, user identification, and push notifications.
Smartsupp.com, s.r.o. Profile
Company Name
Smartsupp.com, s.r.o.
Company Website
https://www.smartsupp.com/HQ Location
Lidicka 20, Brno, South Moravia 602 00, CZ
Employees
11-50
Social
Financials
SEED
