Mira AI Shopping Assistant helped Pidilidi handle 70% of customer inquiries. The AI increased chat-driven sales by 25%. It boosted average order value by 20%. Pidilidi used Mira AI to support custome...rs in four languages. The solution reduced live chat workload to 50 conversations or less per month. The AI provided fast, accurate answers about sizing and returns, improving customer satisfaction.
Smartsupp helped Breno, a Czech furniture wholesaler, boost sales by 10.8% of their total revenue. Breno used live chat, chatbots, and video recordings to improve customer communication and understan...d buyer behavior. The company saw a 169% higher conversion rate and a 30% increase in average order value from chat users. Chatbots cut repetitive questions by 50% and saved hiring costs. Breno achieved a 98% satisfaction rating and a 6-second average response time.
Smartsupp helped Dokonalá Káva boost their online sales. They used live chat, chatbots, and a mobile app to answer customer questions fast. The average order value went up by 127% for customers who c...hatted. Their conversion rate increased by 379%. Only 2% of visitors who used chat made up 15% of total revenue. Every tenth chat led to a sale. Dokonalá Káva saw a 95% satisfaction rating and 150 chatbot interactions each month.
Smartsupp's AI shopping assistant and chatbot help Můjkoberec support customers 24/7. The chatbot handles 20% of all customer communication. The team of 30 spends 9 hours daily online in chat. This a...utomation saves valuable time for customer support. Můjkoberec uses live chat and chatbots to boost sales and improve customer experience.
Food & Beverages Case Studies and Success Stories with Smartsupp
CASE STUDY Vico Food Box
Smartsupp live chat and chatbot helped Vico Food Box, an Italian e-grocery store, handle a high volume of customer conversations. The company used Smartsupp to improve visitor support and boost sales.... With Smartsupp, Vico Food Box achieved a 98% customer satisfaction rating and increased their average order value by 8%. 21.4% of their earnings came from live chat, and only 10% of chatbot conversations needed agent escalation. The conversion rate for users who interacted with Smartsupp was 18.61%, compared to 4.66% for those who did not.
Smartsupp live chat and chatbot helped KetoDiet improve customer communication. The company faced slow responses and high agent workload. Smartsupp unified agent replies and sped up response times. T...he chatbot solved 30-35% of inquiries and reduced agent workload. KetoDiet increased conversions by 30 orders per month and reached a 95.4% customer satisfaction rating. The average order value was 3000 CZK.
Smartsupp live chat and chatbot help Unuo design manage customer support. The chatbot resolves 40% of customer queries. Unuo design handles 150 conversations per day during peak season. They get 3000... visits per day. 70% of customers convert through chat. The solution gives staff more time to respond and reduces pressure compared to phone calls.
Consumer Goods Case Studies and Success Stories with Smartsupp
CASE STUDY inSPORTline
Smartsupp live chat and chatbot helped inSPORTline boost their online sales. The company used Smartsupp to handle more customer inquiries and reduce phone and email volume. Operators now answer 2 out... of 3 questions via live chat, with an average response time of 25 seconds. The conversion rate from chat is 10.3%, which is 724% higher than before. Sales increased by 9.7%, and the average order value for chat users is 2.3 times higher. The chatbot filters out 20% of queries, saving operator time.
Mira AI shopping assistant helped Leader Fox automate customer support. Before, staff handled calls and emails manually, which took too much time. With Mira AI, 96% of chat queries are now handled by... AI, and 100% of website inquiries are automated. The AI suggests products, and 54% of customers open these offers. Only 3% of conversations get negative ratings. This freed up key team members and improved service quality.
Wholesale Case Studies and Success Stories with Smartsupp
CASE STUDY ASKO - NÁBYTEK
Smartsupp live chat and chatbot help ASKO - NÁBYTEK connect with customers 24/7. The company uses live chat to answer questions quickly, with a 70-second first response time. The chatbot handles 1,70...0 chats monthly and resolves half without human help. Every month, the chatbot collects 600 new email contacts. Smartsupp generates CZK 1.1 million (€45,000) in new orders for ASKO - NÁBYTEK each month.
Automotive Case Studies and Success Stories with Smartsupp
CASE STUDY AAA AUTO
Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars each month. AAA AUTO wanted more customer questions and better digital communication. They worked with Smartsupp to test and launch an... AI-chatbot that gives personalized offers and connects visitors to live agents. The chatbot increased live chat conversations by 10% in the Czech Republic. AAA AUTO now gains 7,200 new contacts monthly and has 23 live chat agents available.
Smartsupp helped Bconnect boost their clients’ sales leads by 25%. Bconnect used Smartsupp’s live chat, mobile app, and API to deliver fast replies and quality conversations. The live chat feature in...creased conversion rates and made it easy to collect leads. Bconnect saw an 18% conversion to chat on mobile. CEO Rutger de Groot highlighted Smartsupp’s simplicity and effectiveness for both desktop and mobile users.
