Real-World Case Studies and Customer Success Stories with Smartsupp

Smartsupp helped Breno increase online sales revenue by 10. 8%. The company used live chat, chatbot, and video recordings to...improve customer communication. Breno saw a 169% higher conversion rate and a 30% increase in average order value from chat users. Customer satisfaction reached 98%, and repetitive questions dropped by 50% with the chatbot. Fast response times and better customer insights drove these results.
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Smartsupp's Mira AI assistant resolved 70% of Pidilidi's customer queries and managed 85% of support automatically. The AI chatbot handled... service in four languages, helping Pidilidi expand internationally. Pidilidi saw a 25% increase in sales driven by chat and a 20% rise in average order value. Only 50 conversations per month now need human intervention. The solution freed up staff for complex issues and improved customer satisfaction.
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Smartsupp Chatbot helps Můjkoberec handle 20% of all customer communication through chat. Their chatbot is active 24/7, saving valuable time... for the support team. The company has 30 team members who answer questions and spend 9 hours daily online in chat. Můjkoberec uses live chat and chatbot features to engage website visitors and answer repeated questions. This solution makes it easier for customers to find what they need and increases the chance they will buy.
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Smartsupp helped Breno increase online sales by 10. 8%. The company used live chat and chatbots to improve customer communication...and speed up responses. Breno saw a 169% higher conversion rate and a 30% increase in average order value from chat users. The chatbot cut repeated queries by 50%, saving costs. Video recordings gave Breno new insights into customer behavior.
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Smartsupp helped inSPORTline. sk boost sales by 9.7%. Visitors using Smartsupp chat have a conversion rate 724% higher than others....The average order value from chat users is 2.3 times higher. Live chat lets operators answer two-thirds of queries instantly, with a 25-second average response time. Chatbot automation resolves 20% of repetitive questions. Automated messages engage customers and drive more orders.
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Smartsupp live chat, chatbot, and automated messages helped inSPORTline. sk boost sales by 9.7%. Customers using Smartsupp had a conversion...rate 724% higher than others. Agents now handle two-thirds of queries instantly through live chat. The average order value from chat users is 2.3 times higher. Chatbot filters 20% of repetitive questions, saving agent time. Automated messages engage visitors and drive more orders.
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Smartsupp helped inSPORTline. sk boost sales by 9.7% using live chat and chatbots. Visitors who used chat converted 724% more...often than others. The average order value for chat users was 2.3 times higher. Chatbots filtered 20% of requests, letting agents focus on key issues. Operators resolved two out of three requests instantly, improving customer satisfaction. Automated messages engaged visitors and increased purchases.
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Smartsupp live chat and chatbot help Můjkoberec save time on customer service. 20% of all communication now happens via chat.... Their chatbot is available 24/7, answering repeated questions and helping customers shop. The team spends 9 hours daily online, with 30 staff members handling chat queries. Můjkoberec uses Smartsupp to engage website visitors and boost sales.
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Smartsupp helped Dokonalá káva boost average order value by 127%. The company used live chat, chatbots, video recordings, and a... mobile app to support online shoppers. Chat users had a 379% higher conversion rate than non-chat users. Only 2% of visitors using chat generated 15% of total revenue. Every tenth chat conversation ended in a sale. Dokonalá káva improved customer satisfaction to 95% and responded to queries in just 39 seconds.
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Smartsupp helped Breno increase online sales by 10. 8%. The company saw a 169% boost in conversion rate and a...30% rise in average order value. Live chat and chatbot features improved customer communication and reduced repeated questions by 50%. Customer satisfaction reached 98%, with a 6-second average response time. Video recordings gave Breno new insights into customer behavior.
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Smartsupp helped Breno increase its online sales revenue share by 10. 8%. The company saw a 169% higher conversion rate...and a 30% higher average order value from chat users. Breno used live chat and chatbots to answer 800 conversations per month, cutting repetitive questions by 50%. Customer satisfaction reached 98%, with a 6-second average first response time. Video recordings gave Breno new insights into customer behavior.
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Smartsupp helped ASKO - NÁBYTEK boost sales by 1. 1 million CZK per month. The company used live chat and...chatbot to answer customer questions and collect leads. The chatbot resolved 50% of queries without human help and gained 600 new email contacts monthly. Customers liked the fast response, with an average reply time of 70 seconds. ASKO - NÁBYTEK improved customer care and increased revenue using Smartsupp.
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Smartsupp helped ASKO - NÁBYTEK resolve 50% of customer questions with a chatbot. The chatbot collects 600 new contacts each... month for remarketing. Live chat and chatbot together generate €45,000 in new orders monthly. Customers get answers in 60–70 seconds, even outside business hours. ASKO - NÁBYTEK uses Smartsupp to segment requests and improve customer service. The solution increased sales and reduced costs for their online store.
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Smartsupp helped Dokonalá Káva boost online sales with live chat and chatbot tools. The company saw a 127% increase in... average order value from chat users. Conversion rates rose by 379% for those who used live chat, and chatbot-only users saw a 248% increase. Dokonalá Káva handled 150 chatbot interactions and 120 chats monthly, with a 95% satisfaction rate. Fast responses and chat support led to more repeat customers and higher revenue.
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Smartsupp live chat and chatbot helped Dokonalá Káva boost online sales. The company saw a 127% increase in average order... value from chat users. Conversion rates rose by 379% for those who used live chat. Chatbot interactions led to a 150% higher average order value. Customers enjoyed fast answers and a 95% satisfaction rate. Every tenth chat led to a sale, showing strong impact on revenue.
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Smartsupp live chat and chatbot helped Dokonalá Káva boost online sales. The company saw a 127% increase in average order... value and a 379% higher conversion rate for chat users. Customers who chatted made up 15% of revenue, even though they were only 2% of visitors. The chatbot alone raised order value by 150% and conversion rate by 248%. Fast responses and chat support led to high customer satisfaction and repeat business.
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Smartsupp helped Breno increase online sales by 10. 8%. The company used live chat and chatbots to talk with customers...and answer questions fast. Chat users had a 169% higher conversion rate and a 30% higher average order value. The chatbot cut repetitive questions by 50% and saved hiring costs. Video recordings gave Breno new insights into customer behavior.
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Smartsupp's Mira AI-winkelassistent lost 70% van de klantvragen van Pidilidi op. De AI-chatbot ondersteunt klantenservice in vier talen en automatiseert... 85% van de customer care-activiteiten. Pidilidi zag een stijging van 20% in de gemiddelde bestelwaarde en een toename van 25% in chat-gestuurde verkoop. De AI biedt snelle, nauwkeurige antwoorden over producten, maten en retourzendingen. Hierdoor hoeft het team nog maar 50 gesprekken per maand handmatig af te handelen.
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Smartsupp's Mira AI Shopping Assistant helped Pidilidi automate 85% of customer service tasks. The AI managed 70% of customer inquiries... and increased average order value by 20%. Pidilidi used Mira AI to support customers in four languages, reducing pressure on their team during peak seasons. The solution enabled faster, more accurate responses about sizing and returns. Only 50 conversations per month now require human intervention, boosting efficiency and sales.
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Smartsupp live chat and chatbot helped inSPORTline. sk boost sales by 9.7%. Visitors using chat had a 724% higher conversion...rate. The average order value from chat users was 2.3 times higher. Chatbots filtered 20% of requests, saving time for operators. Operators resolved 2 out of 3 requests instantly, improving customer satisfaction. Automated messages increased real orders from chat interactions.
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Smartsupp live chat and chatbot help Můj koberec handle 20% of customer communication. The chatbot runs 24/7, saving the support... team valuable time. Můj koberec has a team of 30 people, with 9 hours per day spent online in chat. The solution engages hesitant visitors and improves the chance of purchase. Můj koberec uses humor and a unique mascot to connect with customers.
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Smartsupp helped Breno add 10. 8% of sales to their overall revenue. Breno used live chat, chatbot, and video recordings...to boost sales and improve customer communication. They saw a 169% higher conversion rate and a 30% increase in average order value from chat users. The chatbot cut repetitive questions by 50% and saved hiring costs. Breno achieved a 98% satisfaction rating and a 6-second response time with Smartsupp.
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Smartsupp live chat and chatbot helped Dokonalá Káva boost their average order value by 127%. The company saw a 379%... higher conversion rate for visitors who used chat. Only 2% of visitors using chat made up 15% of total revenue. The chatbot alone increased average order value by 150%. Dokonalá Káva also achieved a 95% satisfaction rating and fast 39-second first response time.
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Smartsupp's Mira AI Shopping Assistant helped Pidilidi automate 85% of customer support tasks. The AI managed 70% of customer requests... and increased average order value by 20%. Chat-driven sales rose by 25%. The solution enabled multilingual support in four languages, reducing pressure on staff during peak seasons. Only 50 conversations per month now need human intervention, improving efficiency and customer satisfaction.
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Mira AI Shopping Assistant from Smartsupp resolved 70% of Pidilidi's customer inquiries and increased average order value by 20%. Pidilidi, a children's... clothing and footwear retailer, needed to scale customer service across multiple languages and markets. The AI assistant automated 85% of customer care, reducing live chat needs to just 50 conversations per month. Multi-language support and custom replies improved customer satisfaction and sales. The solution helped Pidilidi manage peak season demand and maintain high service standards.
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Smartsupp live chat helped inSPORTline boost their conversion rate by 724%. The company used live chat, chatbots, and automatic messages... to handle 2 out of 3 inquiries instantly. Chat alone drove a 10.3% conversion rate and a 9.7% increase in sales. The average order value from chat users was 2.3 times higher. Chatbots filtered 20% of queries, freeing up operators for more complex support.
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Smartsupp live chat and chatbot help Můjkoberec handle 20% of customer communication. Their chatbot runs 24/7, saving valuable time for... customer support. The team of 30 spends 9 hours per day online in chat. Můjkoberec uses Smartsupp to engage hesitant visitors and improve sales. The solution supports both their online store and physical shop.
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Smartsupp helped Breno add 10. 8% of sales to their overall revenue. Breno used live chat, chatbot, and video recordings...to boost sales and improve customer communication. They achieved a 169% higher conversion rate and a 30% increase in average order value. The chatbot reduced repetitive questions by 50% and saved hiring costs. Breno reached a 98% satisfaction rating and a 6-second average response time.
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Smartsupp helped Dokonalá Káva boost their average order value by 127%. The company used live chat and chatbot features to... answer customer questions fast. This led to a 379% higher conversion rate for chat users. Only 2% of visitors who chatted made up 15% of total revenue. The team also used Smartsupp's mobile app and video recordings to improve service and fix website issues quickly.
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Smartsupp livechat and chatbots helped inSPORTline. sk boost revenue by 9.7%. Visitors who used chat had a 724% higher conversion...rate. The average order value for chat users was 2.3 times higher. Operators handled 2 out of 3 questions instantly, cutting response time to 25 seconds. The chatbot filtered 20% of all questions, letting staff focus on key conversations.
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Smartsupp helped Dokonalá Káva boost their average order value by 127%. The company used live chat, chatbot, and a mobile... app to improve customer support and sales. They saw a 379% increase in conversion rate and a 95% satisfaction score. The chatbot handled 150 monthly interactions, saving time and resources. Fast response times and video recordings helped fix website issues quickly.
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Smartsupp's AI shopping assistant and chatbot help Můjkoberec support customers 24/7. The chatbot handles 20% of all customer communication. The... team of 30 spends 9 hours daily online in chat. This automation saves valuable time for customer support. Můjkoberec uses live chat and chatbots to boost sales and improve customer experience.
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Smartsupp helped Breno, a Czech furniture wholesaler, boost sales by 10. 8% of their total revenue. Breno used live chat,...chatbots, and video recordings to improve customer communication and understand buyer behavior. The company saw a 169% higher conversion rate and a 30% increase in average order value from chat users. Chatbots cut repetitive questions by 50% and saved hiring costs. Breno achieved a 98% satisfaction rating and a 6-second average response time.
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Smartsupp live chat and chatbot helped Vico Food Box increase average order value by 8%. Customer satisfaction reached 98%. 21.4%... of total revenue came from live chat. The chatbot handled over 4,000 customer conversations, saving operators time. Conversion rate for chat users was 18.61%, compared to 4.66% for non-chat users. Vico Food Box improved customer support and sales with Smartsupp.
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Smartsupp helped KetoDiet speed up customer support and boost monthly orders by 30. The company used live chat and chatbots... to answer 35% of repeated questions automatically. Customer satisfaction rose to 95.4%. The average response time dropped to under 2 minutes. Operators saved time and handled more requests efficiently.
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Smartsupp helped KetoDiet speed up customer communication and boost orders. The company used live chat and chatbots to resolve 30-35%... of repeated questions automatically. Customer satisfaction reached 95.4%. The average order value was 3,000 CZK, and monthly orders increased by 30. Smartsupp reduced agent workload and improved service quality.
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Smartsupp live chat and chatbot helped Vico Food Box reach a 98% customer satisfaction rating. The company saw an 8%... increase in average order value. 21.4% of their earnings came from live chat. Only 10% of chatbot conversations needed a human agent. Users who chatted had an 18.61% conversion rate, compared to 4.66% for others. Video recordings helped improve user experience.
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Smartsupp live chat and chatbot helped Vico Food Box reach a 98% customer satisfaction rating. The company saw an 8%... increase in average order value after using Smartsupp. 21.4% of their earnings now come from live chat. Only 10% of chatbot conversations needed a human agent. Vico Food Box used video recordings to improve user experience and boost conversion rates.
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Smartsupp live chat and chatbot helped KetoDiet boost conversions by 30 orders per month. The company improved customer satisfaction to... 95.4%. Chatbots resolved 35% of inquiries, reducing agent workload. KetoDiet handled 5000 conversations in 2022 with a fast first response time of 1 minute 47 seconds. The solution unified responses and made customer service faster and more effective.
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Smartsupp live chat and chatbot helped KetoDiet improve customer communication. The company faced slow responses and high agent workload. Smartsupp... unified agent replies and sped up response times. The chatbot solved 30-35% of inquiries and reduced agent workload. KetoDiet increased conversions by 30 orders per month and reached a 95.4% customer satisfaction rating. The average order value was 3000 CZK.
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Smartsupp live chat and chatbot help Unuo design, a Czech online store, handle 40% of customer inquiries automatically. The company manages... up to 150 chats daily during peak season and sees 3,000 daily visits. 70% of customers make purchases through chat. Staff use the mobile app to assist customers anytime. Unuo design reports higher customer satisfaction with these tools.
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Smartsupp AI helped Holky z trhu handle 4× more customer chats. 85.5% of questions are solved by AI, with 87%... customer satisfaction. The AI assistant works 24/7, answering questions even at night and on weekends. The FAQ chatbot filters 50% of standard questions, letting operators focus on complex cases. The system recommends nearly 1,000 products monthly, with 22% opened by customers. The average first response time is just 27 seconds.
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Smartsupp live chat and chatbot help Unuo design resolve 40% of customer queries automatically. The company runs four online stores... and gets 3,000 visits per day. During peak season, they handle 150 conversations daily. 70% of customers convert through chat. Smartsupp's mobile app lets Unuo design support customers without a desktop. The team finds chat easier than phone calls for sharing links and helping shoppers quickly.
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Smartsupp AI shopping assistant helped Holky z trhu handle 68. 5% of all customer conversations, with 85.5% of inquiries resolved...by AI alone. After deploying AI, the number of conversations increased fourfold. 87% of customers rated their AI chat experience positively. The FAQ chatbot filtered out 50% of repetitive questions, and live chat response time averaged just 27 seconds. Holky z trhu now recommends over 900 products monthly using AI, maintaining high customer satisfaction even as order volume grew.
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Smartsupp live chat and chatbot help Unuo design resolve 40% of customer queries automatically. The company manages 150 conversations per... day during peak season and sees 3000 daily website visits. 70% of customers convert through chat. The solution gives staff more time to respond and reduces pressure compared to phone calls. Unuo design uses Smartsupp across four online stores for clothing and fabrics.
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Mira AI Shopping Assistant helped Holky z trhu, an online women's fashion store, handle 68. 5% of all customer conversations...automatically. The number of conversations increased fourfold after implementing AI, with 87% of customers rating AI chats positively. The AI assistant resolved 85.5% of inquiries without human help and recommended over 900 products monthly. Fast live chat and automated messages improved customer engagement and satisfaction.
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Smartsupp live chat and chatbot help Unuo design resolve 40% of customer queries automatically. The company manages 150 conversations per... day during peak season and gets 3000 daily visits. 70% of customers convert through chat. The solution makes it easy to send links and guide shoppers. Staff feel less pressure compared to phone calls. Smartsupp supports Unuo design's online clothing stores for children and mothers.
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Smartsupp live chat helped inSPORTline. sk boost their conversion rate by 724%. The company saw a 9.7% increase in sales...and a 10.3% conversion rate from chat alone. Operators now handle 2 out of 3 inquiries instantly, with an average response time of 25 seconds. The average order value from chat users is 2.3 times higher. Chatbots filter 20% of queries, making support more efficient.
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Mira AI shopping assistant helped Leader Fox resolve 96% of chat queries with automation. Before, support relied on manual calls... and emails, slowing response times. With Mira AI, 100% of website inquiries are now handled by AI, freeing up staff and improving service. 54% of customers open suggested products, and only 3% of chats get negative ratings. Leader Fox sells 100,000 bikes yearly and uses conversation tagging for better support.
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Smartsupp live chat helped Belini cover 30% of all customer conversations, with an average response time of 10 seconds. The solution enabled... Belini to handle 500,000 orders annually across nine European markets. Belini generates over 500 leads monthly after business hours using chat. Live chat integration improved conversion rates and return on ad spend. Multi-language support and Facebook Messenger integration helped Belini scale and maintain high customer satisfaction.
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Smartsupp Live-Chat helped Belini handle 30% of all customer conversations, with a 10-second average response time. Belini generated over 500... leads monthly outside business hours and managed 500,000 orders yearly across nine European markets. The solution included multilingual support and Facebook Messenger integration. Belini saw higher conversion rates and improved return on ad spend, making Live-Chat their top sales channel.
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Smartsupp live chat helps Belini resolve 30% of all customer communication, with an average response time of 10 seconds. Belini, a leading... DIY furniture brand in Europe, uses live chat, multilingual support, and Facebook Messenger integration to serve customers across nine countries. The solution delivers over 500 new leads monthly after hours and supports rapid e-commerce growth. Fast answers boost conversion rates and return on ad spend. Belini values the flexibility and scalability for European expansion.
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Smartsupp live chat and chatbot helped inSPORTline boost their online sales. The company used Smartsupp to handle more customer inquiries... and reduce phone and email volume. Operators now answer 2 out of 3 questions via live chat, with an average response time of 25 seconds. The conversion rate from chat is 10.3%, which is 724% higher than before. Sales increased by 9.7%, and the average order value for chat users is 2.3 times higher. The chatbot filters out 20% of queries, saving operator time.
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Smartsupp helped AAA AUTO sell 900 cars and gain 7,200 new leads each month. The company used live chat and... an AI Interaction Assistant to boost digital communication. Live chat increased the conversion rate by 10%, five times higher than web forms. The AI chatbot drove a 30% rise in visitors wanting to connect with agents. AAA AUTO now handles 34,000 customer chats monthly and saves 25% in costs compared to phone calls.
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Smartsupp live chat and AI chatbot help AAA AUTO sell 900 cars each month. The company gains 7,200 new contacts... monthly using these tools. Live chat operators respond in 14 seconds on average, boosting customer satisfaction to 90%. AI chatbot increases operator connections by up to 30% in Poland. AAA AUTO saves 25% in costs compared to phone support and achieves a 10% conversion rate from contact to sale.
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Smartsupp live chat and AI chatbot help AAA AUTO sell 900 cars each month. The company gains 7,200 new email... contacts monthly and employs 23 live chat agents. Chatbot AI increased live chat conversations by up to 30% and improved conversion rates by 10%. Live chat is 25% more cost-effective than phone service. Fast response times and automated segmentation boost customer satisfaction and sales.
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Smartsupp's AI chatbot and live chat help AAA AUTO sell 900 cars each month. The company gains 7,200 new contacts... monthly and sees a 30% increase in conversations with agents. The AI chatbot personalizes messages and boosts live chat conversions by up to 30% in some regions. AAA AUTO uses 23 live chat agents to support customers from 6 a.m. to midnight. Live chat is five times more effective than online forms for conversions.
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Smartsupp's AI chatbot and live chat help AAA AUTO sell 900 cars each month. The company gains 7,200 new contacts... monthly and sees a 30% increase in conversations with agents due to the AI chatbot. Live chat agents are available from 6 a.m. to midnight, improving customer engagement. Personalized chatbot messages boost live chat conversations by up to 30% in some regions. AAA AUTO values personal contact and uses Smartsupp to drive more inquiries and sales.
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Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars and gain 7,200 new leads each month. The company uses... a team of 23 live chat agents to support customers from early morning to midnight. Personalized chatbot messages increased live chat conversations by up to 30% in some regions. Live chat is 25% cheaper than phone support and delivers a 10% conversion rate for new contacts. Fast response times and automatic segmentation improve customer satisfaction and efficiency.
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Smartsupp's Mira AI assistant replaced live chat for Leader Fox, a leading bike manufacturer. The AI now handles 96% of... chat requests and recommends 160 products monthly. 54% of customers open the suggested products. The solution freed up technicians' time and improved customer service speed. Only 3% of conversations receive negative feedback, a big improvement over the previous chatbot.
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Belini uses Smartsupp live chat to handle 30% of all customer communications across nine European markets. The average response time... is just 10 seconds, helping convert more visitors into buyers and boosting ad ROI. Over 500 new leads are captured each month outside business hours through chat. Multilingual support and Messenger integration make it easy for Belini to expand and serve customers in their language. The chat system helps Belini process 500,000 orders a year and maintain its top position in DIY furniture e-commerce.
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Mira AI shopping assistant helped Leader Fox resolve 96% of customer inquiries. Before, support relied on landlines and manual email... handling, which was slow and required technicians. With Mira AI, Leader Fox automated chat support, freeing up staff and improving response speed. The AI now handles 100% of website inquiries, with only 3% negative ratings. 54% of customers open suggested products, showing strong engagement.
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Smartsupp live chat helps Belini cover 30% of all customer conversations, with an average response time of 10 seconds. Belini, a leading... EU DIY furniture brand, uses live chat, multi-language support, and Facebook Messenger integration to handle 500,000 orders annually across nine countries. The solution generates over 500 leads monthly after business hours and supports rapid expansion into new markets. Fast chat responses boost conversion rates and strengthen Belini's brand as a category leader.
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Smartsupp live chat and chatbot help ASKO - NÁBYTEK resolve 50% of queries automatically. The chatbot collects 600 new email... contacts each month. Smartsupp generates CZK 1.1 million (€45,000) in new orders monthly. Customers get fast support with a 70-second average response time. ASKO - NÁBYTEK uses tags for segmentation and gains valuable insights from chat statistics.
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Smartsupp live chat and chatbot help ASKO - NÁBYTEK handle 1,700 chats monthly. The chatbot resolves 50% of queries and... collects 600 new email contacts each month. Smartsupp generates CZK 1.1 million (€45,000) in new orders monthly. Customers enjoy 24/7 support and a 70-second average response time. The solution improves sales, saves costs, and boosts customer satisfaction.
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Smartsupp live chat and chatbot help ASKO - NÁBYTEK connect with customers 24/7. The company uses live chat to answer... questions quickly, with a 70-second first response time. The chatbot handles 1,700 chats monthly and resolves half without human help. Every month, the chatbot collects 600 new email contacts. Smartsupp generates CZK 1.1 million (€45,000) in new orders for ASKO - NÁBYTEK each month.
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Mira AI-winkelassistent van Smartsupp automatiseert 96% van de chatverzoeken bij Leader Fox. Voorheen kostte klantenservice veel tijd en vereiste handmatige... verwerking. Met de AI-assistent bespaart het team tijd en biedt het 160 productaanbevelingen per maand. 54% van de klanten opent deze aanbevelingen. Slechts 3% van de gesprekken krijgt een negatieve beoordeling. De AI vervangt nu volledig de livechat en verbetert de servicekwaliteit.
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Mira AI shopping assistant helped Leader Fox automate customer support. Before, staff handled calls and emails manually, which took too... much time. With Mira AI, 96% of chat queries are now handled by AI, and 100% of website inquiries are automated. The AI suggests products, and 54% of customers open these offers. Only 3% of conversations get negative ratings. This freed up key team members and improved service quality.
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Smartsupp helped Bconnect boost their clients’ sales leads by 25%. Bconnect used Smartsupp’s live chat, mobile app, and API to... deliver fast replies and quality conversations. The live chat feature increased conversion rates and made it easy to collect leads. Bconnect saw an 18% conversion to chat on mobile. CEO Rutger de Groot highlighted Smartsupp’s simplicity and effectiveness for both desktop and mobile users.
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Smartsupp live chat and chatbot helped Vico Food Box, an Italian e-grocery store, handle a high volume of customer conversations. The company used... Smartsupp to improve visitor support and boost sales. With Smartsupp, Vico Food Box achieved a 98% customer satisfaction rating and increased their average order value by 8%. 21.4% of their earnings came from live chat, and only 10% of chatbot conversations needed agent escalation. The conversion rate for users who interacted with Smartsupp was 18.61%, compared to 4.66% for those who did not.
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Smartsupp helped Dokonalá Káva boost their online sales. They used live chat, chatbots, and a mobile app to answer customer... questions fast. The average order value went up by 127% for customers who chatted. Their conversion rate increased by 379%. Only 2% of visitors who used chat made up 15% of total revenue. Every tenth chat led to a sale. Dokonalá Káva saw a 95% satisfaction rating and 150 chatbot interactions each month.
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Mira AI Shopping Assistant helped Pidilidi handle 70% of customer inquiries. The AI increased chat-driven sales by 25%. It boosted... average order value by 20%. Pidilidi used Mira AI to support customers in four languages. The solution reduced live chat workload to 50 conversations or less per month. The AI provided fast, accurate answers about sizing and returns, improving customer satisfaction.
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