Overview: JivoChat and Smartsupp as Live Chat Category solutions.

JivoChat and Smartsupp, both powerful live chat solutions, present unique strengths. JivoChat focuses on engaging customers across platforms with robust support and integration features, ideal for enterprises needing detailed management and customer relationship enhancement. Smartsupp, meanwhile, provides efficient contact and helpdesk management tools, supported by comprehensive analytics and multi-channel capabilities, suited for larger organizations in IT sectors looking to streamline communication and scale best practices. Choose based on the alignment with your specific operational flow and strategic focus.

JivoChat: JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

Smartsupp: Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

JivoChat and Smartsupp: Best activities based on customer satisfaction

Activities: JivoChat vs Smartsupp

Discover and compare top business activities, Q&A, and peer reviews for JivoChat vs Smartsupp to help find the right fit for your needs.

JivoChat Smartsupp

engagement management
engaging and following up
rating and review management
contact list management
contacts history

Key Capabilities Supported

JivoChat excels in engagement management and helps teams follow up with customers effectively, supporting a range of operational needs for enterprises. read more →

Smartsupp offers strong contact list and helpdesk management, enabling streamlined communication for users, especially within the IT sectors. read more →

Business Goals

JivoChat targets increasing sales and enhancing customer relationships, aligning with strategic objectives of growth for large enterprises. read more →

Smartsupp aims at acquiring new customers and scaling best practices, catering to the needs of larger businesses looking to improve internal communications. read more →

Core Features

Key features of JivoChat include smooth integration and advanced custom reports, providing a comprehensive toolkit for enterprise users. read more →

Smartsupp stands out with its in-depth analytics and data management features, supporting data-driven strategies for IT service providers. read more →

Vendor Support

JivoChat offers extensive 24/7 support with additional chat and phone options, meeting the complex support needs of enterprise clients. read more →

Smartsupp provides reliable 24/7 support, complemented by chat and email options, ensuring continuity for large scale operations. read more →

Segments and Industries

Preferred by enterprises and large businesses, JivoChat sees extensive use in software and retail industries. read more →

Smartsupp attracts large enterprises primarily from IT and internet industries, reflecting its suitability for high-tech environments. read more →

Operational Alignment

JivoChat integrates smoothly into workflows of large enterprises, suitable for diverse operational ecosystems. read more →

Smartsupp fits well into the operational frameworks of IT services and internet sectors, supporting scalable communication strategies. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Business Setting

Popular in Industry

Computer Software (18.0%)
Retail (16.0%)
Banking (13.0%)

Computer Software (15.0%)
Information Technology And Services (11.0%)
Internet (9.0%)

Popular in Segments

SMB and MidMarket (95.0%)
Enterprise (5.0%)

SMB and MidMarket (99.0%)
Enterprise (1.0%)

Most deployed common Use Cases for JivoChat and Smartsupp

What makes JivoChat and Smartsupp ideal for Engagement Management?

Jivochat and Smartsupp both use automated messages to engage visitors on websites. Jivochat offers more ways to connect with customers, including Facebook, voice services, email, and mobile, while Smartsupp focuses on website interaction. Jivochat uses "Smart triggers" to proactively engage visitors based on page activity, while Smartsupp offers automated messaging to engage customers. Both tools aim to improve customer engagement and support.

"...The mobile apps allows users to engage customers while both are on-the-go...." Peer review

"...Engage visitors using automatic messages...." Peer review

What Are the key features of JivoChat and Smartsupp for Rating And Review Management?

Jivochat and Smartsupp both allow customers to rate their service quality. Jivochat provides a daily service quality score based on various metrics, including customer ratings. Smartsupp allows customers to review their experience with the agent. Jivochat offers performance reporting based on customer ratings, while Smartsupp focuses on improving customer satisfaction through faster response times.

"...JivoChat reports on agents performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations...." Peer review

"...The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience...." Peer review by Dave H

JivoChat in Action: Unique Use Cases

How does JivoChat address your Communication Management Challenges?

Smartsupp in Action: Unique Use Cases

What benefits does Smartsupp offer for Contact List Management?

Integrations

Ecosystem partners each product commonly connects with.

JivoChat

Jira Service Management

4.0

Notion

4.6

Remarkety Ecommerce Site

News

Latest Smartsupp news

mihalcind/react-native-smartsupp

Smartsupp released version 0.4.0 of its React Native wrapper for the Smartsupp live chat SDK. The update includes support for the new architecture with TurboModules, enhancing integration with iOS and Android platforms. This release facilitates live chat functionalities in mobile applications, supporting features like chat initialization, user identification, and push notifications.

23/06/2026 - source