Keap CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Keap CRM
Brand: Keap CRM
Rating: 4.12 (9791 reviews)

4.12 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(9791)

Keap | Powerful CRM, sales, and marketing

Keap CRM Overview

Keap-CRM visualizes traffic, data, and conversions with a robust analytics dashboard. It automates lead capture, segmentation, and messaging to boost conversion rates and sales.

Use Cases

Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Keap CRM.

Other use cases:

Contact List Management
Helpdesk Management
Generation Of New Leads
Training & Onboarding
Workflow Management
Lead Tracking
Lead Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keap CRM.

Other priorities:

Increase Sales & Revenue
Improve ROI
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Internal Communications
Scale Best Practices
Improve Consistency
Launch New Products
Improve Digital And Social Presence
Improve Stakeholder Relations
Improve Brand Engagement
Improve Visibility
Shorten Ramp Up Time
Improve Efficiency
Build Brand Awareness

See all business priorities See less business priorities

Keap CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Keap CRM works with different mediums / channels such as E-Mail.

Keap CRM's features include Personalization, Landing Page, Templates, etc. and Keap CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Keap CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"I love that I can set everything up once and then have it run automatically in the background while I work on other areas of the business." - Johnny Laurent

Keap CRM, GMass, HoneyBook, Simpletexting, The Flybook, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Keap CRM

Top Industries

Marketing and Advertising
Education
Management Consulting

Popular in

Small Business
Mid Market
Large Enterprise

Keap CRM is popular in Marketing And Advertising, Education, and Management Consulting and is widely used by Small Business, Mid Market, and Large Enterprise.

Keap CRM Customer wins, Customer success stories, Case studies

What solutions does Keap CRM provide for Engagement Management?

The engagement management capabilities include lead generation, campaign creation, automated email follow-up, and landing page creation. This software provides features for robust sales follow-up, lead tracking, and personalized content delivery, enabling businesses to focus on high-potential prospects. The system also includes e-commerce functionality and reporting tools. A limitation of the software is the occasional occurrence of glitches that can hinder information recording.

"...Infusionsoft gives us the opportunity to customize and automate the client engagement journey without it "appearing" automated...." Peer review by Katie Hurley, Founder, Managing Member, BYOURBEST

Read Reviews

How can Keap CRM optimize your Communication Management Workflow?

Keap CRM facilitates automated email communication, allowing users to send scheduled updates and follow-up messages to clients and prospects. The system enables users to segment audiences, create email templates, and track interactions. However, the system has limitations, as it may require users to republish content for certain functions.

"...The many opportunities for tagging people, companies, templates, etc. was another factor that really made the product so useful; being able to pull a list of only the Gold Level clients, quickly and efficiently, into a spreadsheet for a mail merge or to send an email cut down on a lot of the manual work that used to go into that kind of task...." Peer review by Verified User, Account Manager in Marketing, Legal Services

Read Reviews

How does Keap CRM facilitate Campaign Management?

Keap CRM Campaign Management offers automation for marketing campaigns across various channels including email, text message, and direct mail. It provides comprehensive tools for building, tracking, and analyzing campaigns, including segmentation and reporting features. The software's mobile functionality for campaign management is limited.

"...comprehensive tools that once mastered are easy to use and saves time with tracking campaigns, email broadcasts and day to day organisation..." Peer review by Sylvia Stock, Education

Read Reviews

What benefits does Keap CRM offer for Contact List Management?

Keap CRM enables contact segmentation and tracking of customer interactions. Users can launch email campaigns and set triggers for personalized communications based on email opens, clicks, and other actions. Keap CRM facilitates contact list management through integrated software, but lacks the ability to maintain previous navigation points when changing views.

"...You can send emails alone to any segment or combination of database segments thanks to its useful labeling system, generate a history for each customer and help manage sales...." Peer review by noelis quijada

Read Reviews

How efficiently Does Keap CRM manage your Helpdesk Management?

The system offers robust customer support capabilities, including call center functionality, email marketing segmentation, and customer history management. This enables efficient customer interaction and improved relationship building. However, the system's reporting features may not fully meet all user needs.

"...Support very helpful and responsive...." Peer review by Jonathan C.

Read Reviews

23 buyers and buying teams have used Cuspera to assess how well Keap CRM solved their CRM All-in-One needs. Cuspera uses 9791 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

CUSTOMERS	TESTIMONIALS
Johnny Laurent Consulting Johnny Laurent Consulting	I love that I can set everything up once and then have it run automatically in the background while I work on other areas of the business. Testimonial By Johnny Laurent
Justin W Coaching Biz Mastery	It has been easy to use and the addition of the pay now button on the invoices has been incredible. Testimonial By Justin W
Brian Young Home Painters	Since starting Keap we have grown our revenue 350% and our database from 200 clients to over 6,000. Testimonial By Brian Young

CUSTOMERS	TESTIMONIALS
Johnny Laurent Consulting Johnny Laurent Consulting	I love that I can set everything up once and then have it run automatically in the background while I work on other areas of the business. Testimonial By Johnny Laurent
Justin W Coaching Biz Mastery	It has been easy to use and the addition of the pay now button on the invoices has been incredible. Testimonial By Justin W
Brian Young Home Painters	Since starting Keap we have grown our revenue 350% and our database from 200 clients to over 6,000. Testimonial By Brian Young

Wrap Ukraine with Quilts - Non Profit Organization Management

Keap helped Wrap Ukraine with Quilts automate their donor and recipient processes. The nonprofit used QR codes and Keap automation to track each quilt and deliver custom messages. This allowed them t...o handle a surge in donations, sending over 20,000 quilts in 10 months with just two volunteers. They now process more than 3,000 quilts per month. Keap's CRM and automation features made it possible to report impact statistics and connect quilters with refugees.

Wholistic Health Boss - Health, Wellness And Fitness

Keap helped Wholistic Health Boss, a small health and wellness business, automate tasks and save over 36 hours each month. Before Keap, the founder struggled with organization and could not take on m...ore clients. After using Keap and working with a Keap Certified Partner, the business saw a 200% increase in revenue. Automation improved work-life balance and allowed more time for travel. Keap's CRM and automation tools made client management easier and more efficient.

Urban Professionals and Black Couples Getaway - Marketing And Advertising

Keap helped Urban Professionals and Black Couples Getaway automate sales and marketing. Jerome Davis used Keap to generate 50,000 emails with web forms. Automation saved him dozens of hours each mont...h. Advanced Automations increased revenue. The business adds 150 to 200 Facebook group members daily. Keap replaced old manual marketing methods with a one-stop CRM solution.

Tyler New Media - Media Production

Keap helped Tyler New Media grow from a small blog to an international brand. They replaced multiple disconnected systems with one platform. Their Facebook fans grew to 400,000. Their email list incr...eased from 9,000 to 117,000 contacts. Keap's automation and CRM features let them target leads and manage growth. Tyler New Media now runs the largest independent African American marriage and parenting site online.

Travel Divas - Travel

Keap helped Travel Divas automate all business processes. The team now tracks every trip and customer with ease. They use payment plans and personalized email campaigns to keep customers engaged. Aft...er using Keap, Travel Divas reached $17 million in annual revenue. The founder moved from a low-paying government job to running a thriving travel business. Keap's automation made the business run smoothly without her daily involvement.

TITIN - Consumer Goods

Keap helped TITIN, a fitness gear company, boost sales by 400%. TITIN used Keap's CRM and automation tools to save time and improve efficiency. Tasks that took 30 minutes now take seconds. The team s...ends targeted email promotions and automates data entry. TITIN can now focus on customer service and product innovation.

What is Keap? An Easy Sales and Marketing Automation Software + CRM

Frequently Asked Questions(FAQ)

for Keap CRM

What is Keap CRM?

Keap is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in a suite. It helps small businesses across various industries deliver sales volumes and customer service experiences. It helps to acquire customers and increase sales and revenue.

It helps to capture leads automatically through built-in landing pages, convert more visitors to leads, and automatically add new leads to the contacts with advanced segment.

Keap helps in increased conversion rates by powerful segmentation, delivering the right message to the right person, bulletproof automation to make sure leads don’t get lost, and customizable messaging to leads based on customer’s actions. Its campaign builder automatically tags new leads, assigns tasks, and sends emails based on client actions.

What is Keap CRM used for?

Keap CRM is a CRM All-in-One Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of Keap CRM?

Personalization, Landing page and Templates are some of the top features of Keap CRM.

Who uses Keap CRM?

Keap CRM is used by Marketing And Advertising, Education and Management Consulting among other industries.

What are Keap CRM alternatives?

GMass, HoneyBook, Simpletexting and The Flybook are popular alternatives for Keap CRM.

Where is Keap CRM located?

Keap CRM is headquartered at Chandler, AZ 85286.

Peers used Keap CRM for engagement management and communication management

Keap CRM Competitors

More Keap CRM Alternatives...

Keap CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.68/5 ★ Read Reviews (7)
Analytics	3.88/5 ★ Read Reviews (122)
Custom Reports	3.04/5 ★ Read Reviews (1024)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.68/5 ★ Read Reviews (7)
Analytics	3.88/5 ★ Read Reviews (122)
Custom Reports	3.04/5 ★ Read Reviews (1024)

Keap CRM Integrations

Keap CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.62/5 ★

Read Reviews (416)

Data Import

3.06/5 ★

Read Reviews (908)

Few API Integrations for Keap CRM

Proof

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Caspio

4.58 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Cision Media Monitoring

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Cisco Workplace Analytics

3.92 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Accelevents

4.75 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Keap CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Keap CRM

Keap, formerly known as Infusionsoft. News

Product 02/11/2025

Level Up Your Automations with Keaps June Product Updates

Keap has introduced June updates to its Automation Builder, enhancing clarity and control with in-line When/Then actions and a 100% zoom view for easier workflow management. Additionally, a new search bar in the "My Templates" tab simplifies finding email templates. These updates aim to streamline automation and improve user efficiency.

M&A 02/12/2024

Thryv Aims for 20% SaaS Growth, Acquires Keap in Major Digital Transformation Push - StockTitan

Thryv plans to grow its SaaS business by 20% and has acquired Keap to boost its digital transformation efforts.

M&A 02/12/2024

Thryv Holdings Expands with Keap Acquisition and SaaS Focus - TipRanks

Thryv Holdings has acquired Keap and is focusing on expanding its software-as-a-service offerings.

M&A 03/11/2024

Dallas' Thryv Holdings Closes $80M Acquisition of Arizona-Based SaaS Solutions Provider Keap - dallasinnovates.com

Thryv Holdings in Dallas acquired Keap, an Arizona SaaS company, for $80 million.

Keap, formerly known as Infusionsoft. Profile

Company Name

Keap, formerly known as Infusionsoft.

Company Website

https://keap.com/

HQ Location

Chandler, AZ 85286

Employees

251-500

Social

Financials

IPO

Keap CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Keap | Powerful CRM, sales, and marketing

Failure Risk for Keap CRM ?

Keap CRM Overview

Use Cases

Business Priorities

Keap CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Keap CRM Customer wins, Customer success stories, Case studies

What solutions does Keap CRM provide for Engagement Management?

How can Keap CRM optimize your Communication Management Workflow?

How does Keap CRM facilitate Campaign Management?

What benefits does Keap CRM offer for Contact List Management?

How efficiently Does Keap CRM manage your Helpdesk Management?

Wrap Ukraine with Quilts - Non Profit Organization Management

Wholistic Health Boss - Health, Wellness And Fitness

Urban Professionals and Black Couples Getaway - Marketing And Advertising

Tyler New Media - Media Production

Travel Divas - Travel

TITIN - Consumer Goods

What is Keap? An Easy Sales and Marketing Automation Software + CRM

Frequently Asked Questions(FAQ)

What is Keap CRM?

What is Keap CRM used for?

What are the top features of Keap CRM?

Who uses Keap CRM?

What are Keap CRM alternatives?

Where is Keap CRM located?

Peers used Keap CRM for engagement management and communication management

Keap CRM Competitors

Keap CRM Features

Keap CRM Integrations

Mews

ConvertCalculator

ChargeDesk

Realvolve

Callingly

Proof

Caspio

Cision Media Monitoring

Cisco Workplace Analytics

Accelevents

Software Failure Risk Guidance

Keap, formerly known as Infusionsoft. News

Level Up Your Automations with Keaps June Product Updates

Thryv Aims for 20% SaaS Growth, Acquires Keap in Major Digital Transformation Push - StockTitan

Thryv Holdings Expands with Keap Acquisition and SaaS Focus - TipRanks

Dallas' Thryv Holdings Closes $80M Acquisition of Arizona-Based SaaS Solutions Provider Keap - dallasinnovates.com

Keap, formerly known as Infusionsoft. Profile