Acquire™ Overview

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

The all-in-one customer engagement platform includes Chatbot software for providing answers to routine customer inquiries, customer prioritization, and routing of complex queries to human agents. It is also provided with Live Chat software that enables increased conversion rates due to quick response and action on customer queries and requirements.

Acquire™ provides better email management with its single Inbox feature for all the support requests, and connecting of all the other customer communication channels such as Live Chat, Chatbot, Social Media and others. The other communication channels it provides include Audio and Video software and Co-browsing for on-screen interactions. It integrates easily with the other business tools.

Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well Acquire™ solved their Live Chat needs. Cuspera uses 1027 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Acquire™.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using Acquire™.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with Video, Chat and Phone Calls

4.63/5

Read Reviews (103)

"...its have very good feature including co browsing and screen sharing...."
Engagement Management with Chat

4.81/5

Read Reviews (70)

"...A live chat Salesforce integration like Acquire records every visitor who has engaged with you on live chat as leads or contacts...." Salesforce Integration with Acquire - Complete Guide
engaging and following up

4.85/5

Read Reviews (36)

"...It helps the customers and clients engage better with you. ..."
Call Recording with Phone Calls, Chat and Video

4.95/5

Read Reviews (35)

"...Useful Features Include: Co-browsing software Unified agent view Instant file sharing Live call recording Live text chat ..." Top Seven Remote Working Tools You Simply Need In 2020
PEER EXPERIENCES
Collaboration with Video, Chat and Phone Calls

4.63/5

Read Reviews (103)

"...its have very good feature including co browsing and screen sharing...." Peer review by Ram Vish
Engagement Management with Chat

4.81/5

Read Reviews (70)

"...A live chat Salesforce integration like Acquire records every visitor who has engaged with you on live chat as leads or contacts...." Salesforce Integration with Acquire - Complete Guide
engaging and following up

4.81/5

Read Reviews (36)

Call Recording with Phone Calls, Chat and Video

4.95/5

Read Reviews (35)

"...Useful Features Include: Co-browsing software Unified agent view Instant file sharing Live call recording Live text chat ..." Top Seven Remote Working Tools You Simply Need In 2020

25+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1027 insights from peers and experts to help you assess how these Acquire™ use cases fit your Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brad Tharp

Senior Director of Operations

Elevate

Acquire's customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time. Testimonial By Brad Tharp

Italo Nava

Inside Sales Manager

Splashtop

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. Testimonial By Italo Nava

David Boots

VP of Strategic Development

Dilawri Group

We see Acquire as a central component to online customer engagement. Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences using a single platform. Testimonial By David Boots
CUSTOMERS TESTIMONIALS

Brad Tharp

Senior Director of Operations

Elevate

Acquire's customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time. Testimonial By Brad Tharp

Italo Nava

Inside Sales Manager

Splashtop

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. Testimonial By Italo Nava

David Boots

VP of Strategic Development

Dilawri Group

We see Acquire as a central component to online customer engagement. Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences using a single platform. Testimonial By David Boots

Case Studies

COMPANY CASE STUDIES
Case Study Elevate

How Elevate Provides Better Support and Increases Online Loan Applications

Read More
Case Study The Dufresne Group

How A Canadian Furniture Retailer Drove Online Sales During a Pandemic

Read More
Case Study HLC

How HLC Creates an Effortless Customer Experience with Live Chat

Read More

Based on peer insights

Cuspera recommends Acquire™ for

Use Cases Collaboration , Engagement Management , Call Recording
Medium Video, Chat, Phone Calls
Features Recording, Personalization, Bot
Business Priorities Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships
Industries Legal Services, Retail, Sports

Popular Business Setting

for Acquire™

Top Industries

  • Legal Services
  • Retail
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Acquire™ to Acquire customers and Increase sales & revenue

Peer and Expert Opinion on Features

for Acquire™

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.07/5

Read Reviews (44)
Personalization

4.71/5

Read Reviews (13)
bot

4.56/5

Read Reviews (12)
Widgets

4.18/5

Read Reviews (11)
Dashboard

3.10/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Recording

4.07/5

Read Reviews (44)
Personalization

4.71/5

Read Reviews (13)
bot

4.56/5

Read Reviews (12)
Widgets

4.18/5

Read Reviews (11)
Dashboard

3.10/5

Read Reviews (8)

IT and Other Capabilities

for Acquire™

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.36/5

Read Reviews (67)
Data Export

4.11/5

Read Reviews (69)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.36/5

Read Reviews (67)
Data Export

4.11/5

Read Reviews (69)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.81/5

Read Reviews (141)
24/7 Support

4.76/5

Read Reviews (224)
Email Support

4.34/5

Read Reviews (16)
Phone Support

3.80/5

Read Reviews (22)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.81/5

Read Reviews (141)
24/7 Support

4.76/5

Read Reviews (224)
Email Support

4.34/5

Read Reviews (16)
Phone Support

3.80/5

Read Reviews (22)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (20)
Analytics

4.65/5

Read Reviews (15)
Custom Reports

4.47/5

Read Reviews (42)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (20)
Analytics

4.65/5

Read Reviews (15)
Custom Reports

4.47/5

Read Reviews (42)

Software Failure Risk Guidance

?

for Acquire™

Overall Risk Meter

Low Medium High

Top Failure Risks for Acquire™

Vendor Profile Details

Company Name

Acquire

Company Website

https://acquire.io/

HQ Location

133 Kearny St, San Francisco, CA 94108, US

Employees

51-100

Social

Financials

Seed