Dialogflow Overview

Dialogflow is used for creating chatbots, voice bots, and virtual agents with natural language understanding. It leverages Google AI for enhanced interaction.

Use Cases

Customers recommend Engagement Management, Sending & Publishing Communications, Onboarding, as the business use cases that they have been most satisfied with while using Dialogflow.

Other use cases:

  • Conversion Management
  • Helpdesk Management
  • Proposal & Quote Management
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Social Media Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Dialogflow.

Other priorities:

  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Dialogflow Use-Cases and Business Priorities: Customer Satisfaction Data

Dialogflow's features include Bot, Personalization, Templates, etc. and Dialogflow support capabilities include Chat Support, Email Support, AI Powered, etc. also Dialogflow analytics capabilities include Custom Reports, and Analytics.

Reviews

"Dialogflow CX brings conversation state management to a whole new level." - Lukasz Rewerenda

Dialogflow, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialogflow

Top Industries

  • Information Technology and Services
  • Computer Software
  • Research

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Dialogflow is popular in Information Technology And Services, Computer Software, and Research and is widely used by Small Business, Mid Market, and Enterprise.

Dialogflow Customer wins, Customer success stories, Case studies

What benefits does Dialogflow offer for Engagement Management?

What Are the key features of Dialogflow for Sending & Publishing Communications?

How efficiently Does Dialogflow manage your Onboarding?

How can Dialogflow enhance your Conversion Management process?

What Are the key features of Dialogflow for Helpdesk Management?

15 buyers and buying teams have used Cuspera to assess how well Dialogflow solved their Bot Platform needs. Cuspera uses 1200 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

CUSTOMERS TESTIMONIALS
Dialogflow testimonial

Lukasz Rewerenda

Principal Solutions Architect

Randstad
Dialogflow CX brings conversation state management to a whole new level. Testimonial By Lukasz Rewerenda
Dialogflow testimonial

Patrick Jackson

Software Engineer

Ticketmaster
We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson
Dialogflow testimonial

Martine van der Lee

Director, Social Media

KLM
We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee
CUSTOMERS TESTIMONIALS
Dialogflow testimonial

Lukasz Rewerenda

Principal Solutions Architect

Randstad
Dialogflow CX brings conversation state management to a whole new level. Testimonial By Lukasz Rewerenda
Dialogflow testimonial

Patrick Jackson

Software Engineer

Ticketmaster
We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson
Dialogflow testimonial

Martine van der Lee

Director, Social Media

KLM
We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee
 

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Frequently Asked Questions(FAQ)

for Dialogflow

What is Dialogflow?

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

Dialogflow supports Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances. It also allows for easy collaboration across teams.

Some of its features include advanced natural language and speech, quick to build and deploy, deploy across popular digital channels, multilingual support, flow-based modules and more.

What is Dialogflow used for?

Dialogflow is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Sending & Publishing Communications and Onboarding .

What are the top features of Dialogflow?

bot, Personalization and Templates are some of the top features of Dialogflow.

Who uses Dialogflow?

Dialogflow is used by Information Technology And Services, Computer Software and Research among other industries.

What are Dialogflow alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for Dialogflow.

Where is Dialogflow located?

Dialogflow is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Dialogflow for engagement management and sending & publishing communications

Dialogflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (114)
Custom Reports

4.28/5 ★

Read Reviews (99)
Analytics

3.98/5 ★

Read Reviews (73)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (114)
Custom Reports

4.28/5 ★

Read Reviews (99)
Analytics

3.98/5 ★

Read Reviews (73)

Software Failure Risk Guidance

?

for Dialogflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialogflow

Google LLC News

Partnership

Discovery launches Vitality AI in collaboration with Google

Discovery and Google have launched Vitality AI, integrating Google Cloud's AI and data analytics with Discovery's health datasets. This platform aims to enhance personalized, preventative healthcare globally, building on Discovery Health's existing Personal Health Pathways. The collaboration promises to improve health outcomes and extend life expectancy, marking a significant advancement in health tech.

Read more →
Executive

Aditya Swamy named Managing Director, Google Play

Aditya Swamy has been promoted to Managing Director of Google Play. Previously, he was the Regional Director for Google Play in India, Southeast Asia, Australia, and New Zealand. Swamy will focus on working with developers, startups, and investors to boost the app economy and enhance the digital ecosystem in the region.

Read more →
Financial

Google Q3 Report: AI Mode, AI Overviews Lift Total Search Usage

Google's Q3 report highlights the impact of AI Mode and AI Overviews on search usage, with significant growth in queries and revenue. CEO Sundar Pichai noted AI-driven expansion, with AI Mode reaching 75 million daily users and driving query growth. Alphabet's revenue hit $102.3 billion, with "Google Search & other" contributing $56.6 billion. Google plans further AI integration, including the upcoming release of Gemini 3 and increased capex for AI infrastructure.

Read more →
Product

Google AdSense Adds Confirmed Click Status Breakdown To Reports

Google AdSense has introduced a "Confirmed Click status breakdown" feature in its reports. This new option helps users identify unintended clicks on ads by requiring users to confirm their intent to visit an advertiser's page. The feature is available for reports from June 27, 2025, onwards.

Read more →

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A