Dialogflow Overview

This is a summary of the comprehensive capabilities and benefits of Dialogflow based on over 1200 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Dialogflow, Cognigy.AI, kore.ai, Vymo, Avaamo, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Dialogflow is right for your needs? Our Cuspera AI engine can evaluate how Dialogflow fits your specific business needs, industry, and context. Get your personalized assessment report today.

Dialogflow supports business activities such as:

  • Engagement Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Conversion Management
  • Helpdesk Management

Dialogflow can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Launch New Products, Enter New Markets Internationally Or Locally, Scale Best Practices, etc. As a solution, Dialogflow's capabilities include Bot, Personalization, Templates, etc.

Dialogflow Information Technology and Services Vertical is its biggest customer base.

Reviews

"We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. " - Patrick Jackson

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Dialogflow solved their Bot Platform needs. Cuspera uses 1200 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Dialogflow.

Other priorities:

  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Sending & Publishing Communications , Training & Onboarding , as the business use cases that they have been most satisfied while using Dialogflow.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.79/5

Read Reviews (38)

"...The advanced features and reliable performance of the app will enable LIC Housing Finance to engage a new generation of customers across India, and provide greater convenience and choice for home loan applicants...." Mobile Cloud Market Is Booming Worldwide | Amazon, Microsoft, Google - Nyse Nasdaq Live plus 3 more
engaging and following up

4.59/5

Read Reviews (17)

"...Kamolika Peres, Director of Sales, Google Cloud in India, "The advanced features and reliable performance of the app will enable LIC Housing Finance to engage a new generation of customers across India, and provide greater convenience and choice for home loan applicants...."
Sending & Publishing Communications

3.75/5

Read Reviews (15)

"...Integrating Dialogflow with Twilio Messaging Service was originally published in Google Cloud Platform - Community on Medium, where people are continuing the conversation by highlighting and responding to this story...." Deconstructing Chatbot: Integrating Dialogflow with Twilio Messaging Service
Training & Onboarding

3.66/5

Read Reviews (13)

"...After running through the level 2 codelab, which taught me how to make an Action, set up the Dialogflow agent, and get everything ready for local development, I was ready to start development...." Tarot Time: turning my Google Assistant into a tarot reader in under a day
PEER EXPERIENCES
Engagement Management

4.79/5

Read Reviews (38)

"...The advanced features and reliable performance of the app will enable LIC Housing Finance to engage a new generation of customers across India, and provide greater convenience and choice for home loan applicants...." Mobile Cloud Market Is Booming Worldwide | Amazon, Microsoft, Google - Nyse Nasdaq Live plus 3 more
engaging and following up

4.79/5

Read Reviews (17)

Sending & Publishing Communications

3.75/5

Read Reviews (15)

"...Integrating Dialogflow with Twilio Messaging Service was originally published in Google Cloud Platform - Community on Medium, where people are continuing the conversation by highlighting and responding to this story...." Deconstructing Chatbot: Integrating Dialogflow with Twilio Messaging Service
Training & Onboarding

3.66/5

Read Reviews (13)

"...After running through the level 2 codelab, which taught me how to make an Action, set up the Dialogflow agent, and get everything ready for local development, I was ready to start development...." Tarot Time: turning my Google Assistant into a tarot reader in under a day

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1200 insights from peers and experts to help you assess how these Dialogflow use cases fit your Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Patrick Jackson

Software Engineer

Ticketmaster

We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson

Lukasz Rewerenda

Principal Solutions Architect

Randstad

Dialogflow CX brings conversation state management to a whole new level. Testimonial By Lukasz Rewerenda

Mandi Galluch

Conversational Commerce Lead

Domino’s

Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch
CUSTOMERS TESTIMONIALS

Patrick Jackson

Software Engineer

Ticketmaster

We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson

Lukasz Rewerenda

Principal Solutions Architect

Randstad

Dialogflow CX brings conversation state management to a whole new level. Testimonial By Lukasz Rewerenda

Mandi Galluch

Conversational Commerce Lead

Domino’s

Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch

Case Studies

COMPANY CASE STUDIES
Case Study Ticketmaster

Ticketmaster connects people with events and tickets faster using Dialogflow

Read More
Case Study Domino’s

Domino’s simplifies ordering pizza using Dialogflow’s conversational technolog

Read More
Case Study KLM

KLM builds booking and packing bot 'BB' with Dialogflow

Read More

Frequently Asked Questions(FAQ)

for Dialogflow

What is Dialogflow?

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

What is Dialogflow used for?

Dialogflow is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Sending & Publishing Communications and Training & Onboarding .

What are the top features of Dialogflow?

bot, Personalization and Templates are some of the top features of Dialogflow.

Who uses Dialogflow?

Dialogflow is used by Information Technology And Services, Computer Software and Research among other industries.

What are Dialogflow alternatives?

Cognigy.AI, Kore.Ai, Vymo and Avaamo are popular alternatives for Dialogflow.

Where is Dialogflow located?

Dialogflow is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.

Popular Business Setting

for Dialogflow

Top Industries

  • Information Technology and Services
  • Computer Software
  • Research

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Dialogflow to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Dialogflow

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.27/5

Read Reviews (76)
Personalization

4.08/5

Read Reviews (19)
Templates

3.94/5

Read Reviews (14)
Dashboard

3.51/5

Read Reviews (11)
Ticketing

3.98/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
bot

4.27/5

Read Reviews (76)
Personalization

4.08/5

Read Reviews (19)
Templates

3.94/5

Read Reviews (14)
Dashboard

3.51/5

Read Reviews (11)
Ticketing

3.98/5

Read Reviews (10)

IT and Other Capabilities

for Dialogflow

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.96/5

Read Reviews (30)
Data Import

2.46/5

Read Reviews (75)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.96/5

Read Reviews (30)
Data Import

2.46/5

Read Reviews (75)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5

Read Reviews (12)
Email Support

4.39/5

Read Reviews (8)
24/7 Support

3.89/5

Read Reviews (161)
Phone Support

3.78/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5

Read Reviews (12)
Email Support

4.39/5

Read Reviews (8)
24/7 Support

3.89/5

Read Reviews (161)
Phone Support

3.78/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (114)
Custom Reports

4.28/5

Read Reviews (99)
Analytics

3.98/5

Read Reviews (73)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (114)
Custom Reports

4.28/5

Read Reviews (99)
Analytics

3.98/5

Read Reviews (73)

Software Failure Risk Guidance

?

for Dialogflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialogflow

Vendor Profile Details

Company Name

Google

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A