Dialogflow Overview

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

Dialogflow supports Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances. It also allows for easy collaboration across teams.

Some of its features include advanced natural language and speech, quick to build and deploy, deploy across popular digital channels, multilingual support, flow-based modules and more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Dialogflow solved their Bot Platform needs. Cuspera uses 1200 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Dialogflow.

Other priorities:

  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Sending & Publishing Communications , Training & Onboarding , as the business use cases that they have been most satisfied while using Dialogflow.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.79/5

Read Reviews (38)

"...Kamolika Peres, Director of Sales, Google Cloud in India, "The advanced features and reliable performance of the app will enable LIC Housing Finance to engage a new generation of customers across India, and provide greater convenience and choice for home loan applicants...." LIC adopts Google Cloud for digital platform - Economic Times plus 1 more
engaging and following up

4.59/5

Read Reviews (17)

"...Build natural and rich conversational experiencesGive users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI...."
Sending & Publishing Communications

3.75/5

Read Reviews (15)

"...Today we will learn how to publish/deploy it to the store so that other people can access it...." How To Publish Google Assistant Application
Training & Onboarding

3.66/5

Read Reviews (13)

"...Advanced AI: take advantage of best machine learning models developed by Google Research. ..." Google Cloud
PEER EXPERIENCES
Engagement Management

4.79/5

Read Reviews (38)

"...Kamolika Peres, Director of Sales, Google Cloud in India, "The advanced features and reliable performance of the app will enable LIC Housing Finance to engage a new generation of customers across India, and provide greater convenience and choice for home loan applicants...." LIC adopts Google Cloud for digital platform - Economic Times plus 1 more
engaging and following up

4.79/5

Read Reviews (17)

Sending & Publishing Communications

3.75/5

Read Reviews (15)

"...Today we will learn how to publish/deploy it to the store so that other people can access it...." How To Publish Google Assistant Application
Training & Onboarding

3.66/5

Read Reviews (13)

"...Advanced AI: take advantage of best machine learning models developed by Google Research. ..." Google Cloud

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1200 insights from peers and experts to help you assess how these Dialogflow use cases fit your Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Patrick Jackson

Software Engineer

Ticketmaster

We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson

Martine van der Lee

Director, Social Media

KLM

We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee

Mandi Galluch

Conversational Commerce Lead

Domino’s

Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch
CUSTOMERS TESTIMONIALS

Patrick Jackson

Software Engineer

Ticketmaster

We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson

Martine van der Lee

Director, Social Media

KLM

We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee

Mandi Galluch

Conversational Commerce Lead

Domino’s

Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch

Case Studies

COMPANY CASE STUDIES
Case Study Ticketmaster

Ticketmaster connects people with events and tickets faster using Dialogflow

Read More
Case Study Domino’s

Domino’s simplifies ordering pizza using Dialogflow’s conversational technolog

Read More
Case Study KLM

KLM builds booking and packing bot 'BB' with Dialogflow

Read More

Frequently Asked Questions(FAQ)

for Dialogflow

What is Dialogflow?

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

What is Dialogflow used for?

Dialogflow is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Sending & Publishing Communications and Training & Onboarding .

What are the top features of Dialogflow?

bot, Personalization and Templates are some of the top features of Dialogflow.

Who uses Dialogflow?

Dialogflow is used by Information Technology And Services, Computer Software and Research among other industries.

What are Dialogflow alternatives?

Cognigy.AI, Kore.Ai, Vymo and Avaamo are popular alternatives for Dialogflow.

Where is Dialogflow located?

Dialogflow is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.

Popular Business Setting

for Dialogflow

Top Industries

  • Information Technology and Services
  • Computer Software
  • Research

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Dialogflow to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Dialogflow

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.27/5

Read Reviews (76)
Personalization

4.08/5

Read Reviews (19)
Templates

3.94/5

Read Reviews (14)
Dashboard

3.51/5

Read Reviews (11)
Ticketing

3.98/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
bot

4.27/5

Read Reviews (76)
Personalization

4.08/5

Read Reviews (19)
Templates

3.94/5

Read Reviews (14)
Dashboard

3.51/5

Read Reviews (11)
Ticketing

3.98/5

Read Reviews (10)

IT and Other Capabilities

for Dialogflow

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.96/5

Read Reviews (30)
Data Import

2.46/5

Read Reviews (75)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.96/5

Read Reviews (30)
Data Import

2.46/5

Read Reviews (75)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5

Read Reviews (12)
Email Support

4.39/5

Read Reviews (8)
24/7 Support

3.89/5

Read Reviews (161)
Phone Support

3.78/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5

Read Reviews (12)
Email Support

4.39/5

Read Reviews (8)
24/7 Support

3.89/5

Read Reviews (161)
Phone Support

3.78/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (114)
Custom Reports

4.28/5

Read Reviews (99)
Analytics

3.98/5

Read Reviews (73)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (114)
Custom Reports

4.28/5

Read Reviews (99)
Analytics

3.98/5

Read Reviews (73)

Software Failure Risk Guidance

?

for Dialogflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialogflow

Vendor Profile Details

Company Name

Google

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

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