Dialogflow Overview

Dialogflow is used for creating chatbots, voice bots, and virtual agents with natural language understanding. It leverages Google AI for enhanced interaction.

Use Cases

Customers recommend Engagement Management, Sending & Publishing Communications, Onboarding, as the business use cases that they have been most satisfied with while using Dialogflow.

Other use cases:

  • Conversion Management
  • Helpdesk Management
  • Proposal & Quote Management
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Social Media Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Dialogflow.

Other priorities:

  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Dialogflow Use-Cases and Business Priorities: Customer Satisfaction Data

Dialogflow's features include Bot, Personalization, Templates, etc.

Reviews

"Dialogflow CX brings conversation state management to a whole new level." - Lukasz Rewerenda

Dialogflow, Cognigy.AI, kore.ai, Vymo, Avaamo, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialogflow

Top Industries

  • Information Technology and Services
  • Computer Software
  • Research

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Dialogflow is popular in Information Technology And Services, Computer Software, and Research and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Dialogflow Use Cases

How can Dialogflow optimize your Engagement Management Workflow?

Dialogflow enables businesses to create conversational agents that interact with users across platforms and devices. These agents, powered by AI, can handle common inquiries, transactions, and interactions, providing a more engaging and personalized user experience. However, Dialogflow's capabilities are limited to basic customer interactions and common inquiries.
"...Text-based communication qualifies for instances when the user interacts with the chatbot through text messages on the messaging window...." How a Chatbot Using DialogFlow Works For the Real Estate Industry

How can Dialogflow optimize your Sending & Publishing Communications Workflow?

Dialogflow offers the capability to publish and deploy conversational agents. This enables users to make these agents accessible to others. The process of publishing involves going through an approval process, which may require multiple iterations. Dialogflow’s integration capabilities are limited to certain platforms.
"...Flutter and Bots (DialogFlow) was originally published in FlutterPub on Medium, where people are continuing the conversation by highlighting and responding to this story...." Flutter and Bots (DialogFlow)

What solutions does Dialogflow provide for Onboarding?

How can Dialogflow optimize your Conversion Management Workflow?

How does Dialogflow facilitate Helpdesk Management?

22+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well Dialogflow solved their Bot Platform needs. Cuspera uses 1200 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Dialogflow testimonial

Lukasz Rewerenda

Principal Solutions Architect

Randstad
Dialogflow CX brings conversation state management to a whole new level. Testimonial By Lukasz Rewerenda
Dialogflow testimonial

Martine van der Lee

Director, Social Media

KLM
We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee
Dialogflow testimonial

Mandi Galluch

Conversational Commerce Lead

Domino’s
Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch
CUSTOMERS TESTIMONIALS
Dialogflow testimonial

Lukasz Rewerenda

Principal Solutions Architect

Randstad
Dialogflow CX brings conversation state management to a whole new level. Testimonial By Lukasz Rewerenda
Dialogflow testimonial

Martine van der Lee

Director, Social Media

KLM
We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee
Dialogflow testimonial

Mandi Galluch

Conversational Commerce Lead

Domino’s
Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch

Case Studies

COMPANY CASE STUDIES
Dialogflow case study

Ticketmaster
Case Study Ticketmaster

Ticketmaster connects people with events and tickets faster using Dialogflow

Read More
Dialogflow case study

Domino’s
Case Study Domino’s

Domino’s simplifies ordering pizza using Dialogflow’s conversational technolog

Read More
Dialogflow case study

KLM
Case Study KLM

KLM builds booking and packing bot 'BB' with Dialogflow

Read More

Frequently Asked Questions(FAQ)

for Dialogflow

What is Dialogflow?

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

Dialogflow supports Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances. It also allows for easy collaboration across teams.

Some of its features include advanced natural language and speech, quick to build and deploy, deploy across popular digital channels, multilingual support, flow-based modules and more.

What is Dialogflow used for?

Dialogflow is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Sending & Publishing Communications and Onboarding .

What are the top features of Dialogflow?

bot, Personalization and Templates are some of the top features of Dialogflow.

Who uses Dialogflow?

Dialogflow is used by Information Technology And Services, Computer Software and Research among other industries.

What are Dialogflow alternatives?

Cognigy.AI, Kore.Ai, Vymo and Avaamo are popular alternatives for Dialogflow.

Where is Dialogflow located?

Dialogflow is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Dialogflow for engagement management and sending & publishing communications

Dialogflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (114)
Custom Reports

4.28/5 ★

Read Reviews (99)
Analytics

3.98/5 ★

Read Reviews (73)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (114)
Custom Reports

4.28/5 ★

Read Reviews (99)
Analytics

3.98/5 ★

Read Reviews (73)

Dialogflow Integrations

Dialogflow integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

2.96/5 ★

Read Reviews (30)
Data Import

2.46/5 ★

Read Reviews (75)

Acquireâ„¢

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dashly

4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Cognigy.AI

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slaask

4.22 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Dialogflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialogflow

Google News

CMA CGM Taps Google to Deploy AI Across Shipping, Ceva Logistics - Sourcing Journal

CMA CGM has partnered with Google to accelerate the integration of AI across its global operations, including its 3PL unit Ceva Logistics.

19 Jul 2024 - source

Google's Potential $23B Wiz Acquisition Would Be 'Monumental': Partners - CRN

The reported effort by Google to beef up its cloud and AI security offerings by potentially acquiring Wiz shows how central cybersecurity has ...

17 Jul 2024 - source

A new quantum computer breaks Google's quantum supremacy record by 100-fold

Google claimed it would have taken the world's most advanced classical supercomputer, Summit, approximately 10,000 years to finish the task. It ...

12 Jul 2024 - source

Google Profile

Company Name

Google

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A