Customer stories

Popular Business Setting

Certainly is popular in Computer & Network Security, Banking, and Hospitality industries and is widely used by Small Business.

Certainly Overview

Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.

Certainly Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"If you're looking for flexibility and autonomy, choose BotXO." - Alessandro Monfrecola
"The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very importan...t for our customers and us as well." - Katrine Marcussen Baumann

Certainly Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Certainly testimonial

Alessandro Monfrecola

System Administrator

24h Assistance
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola
Certainly testimonial

Katrine Marcussen Baumann

Business Developer

KMD
The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very important for our customers and us as well. Testimonial By Katrine Marcussen Baumann
Certainly testimonial

David Einarsson

Senior Project Lead

CCP Games
Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson
CUSTOMERS TESTIMONIALS
Certainly testimonial

Alessandro Monfrecola

System Administrator

24h Assistance
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola
Certainly testimonial

Katrine Marcussen Baumann

Business Developer

KMD
The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very important for our customers and us as well. Testimonial By Katrine Marcussen Baumann
Certainly testimonial

David Einarsson

Senior Project Lead

CCP Games
Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson

Feastables - Consumer Goods

Certainly helped Feastables launch FeastyBot, a custom AI chatbot for their ecommerce site. FeastyBot drove 6.5% of total revenue and boosted average order value by 20% after chat. The bot handled ov...er 120,000 conversations monthly and achieved a Net Promoter Score of 52. Feastables saved on staffing costs, avoiding the need to double their team. The AI assistant also enabled fast updates and deep brand customization.

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Rat & Boa - Apparel & Fashion

Certainly Platform helped Rat & Boa improve customer service with an AI chatbot. The chatbot deflects simple questions and pre-screens complex tickets, making agents 75% more efficient. Rat & Boa now... handles over 9000 conversations each month, with 50% about stock availability. The platform scaled easily during peak sales, removing the need for extra staff. Rat & Boa plans to use the chatbot for product advice and to reduce returns.

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QuadLock - Consumer Electronics

Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine queries and reducing agent workload. QuadLock ...resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.

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Fintiba GmbH - Financial Services

Certainly's FintiBot helped Fintiba automate 97% of customer conversations. Fintiba saw a 125% increase in customer satisfaction and reduced escalations to human agents by 85%. The AI chatbot now han...dles over 10,000 monthly conversations. Fintiba used Generative AI and multi-language support to serve international students and employees. The solution cut 8,000 support tickets per year and saved the team from manually handling over 140,000 inquiries annually.

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Introducing the high-level Business Report | Certainly

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Peers used Certainly for measuring customer satisfaction and engagement management

Certainly Competitors

Certainly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)

Software Failure Risk Guidance

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for Certainly

Overall Risk Meter

Low Medium High

Top Failure Risks for Certainly

Certainly Technologies GmbH Profile

Company Name

Certainly Technologies GmbH

Company Website

https://certainly.io/

HQ Location

Copenhagen , Capital Region

Employees

51-100

Social

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Financials

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