Certainly Overview

Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.

Other use cases:

  • Onboarding
  • Community Marketing
  • Product Marketing
  • Lifetime Value Management
  • Collaboration
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Certainly Use-Cases and Business Priorities: Customer Satisfaction Data

Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.

Reviews

"Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets." - Casper Minding

Peer review evidence (same sources as the product rating summary)

"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study Visma Enterprise
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform
"If you're looking for flexibility and autonomy, choose BotXO." https://www.botxo.ai

Certainly, DataRobot, Popup Maker, Octane AI, Chatbase, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.

Popular Business Setting

for Certainly

Top Industries

  • Computer & Network Security
  • Banking
  • Hospitality

Popular in

  • Small Business

Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,

Certainly Customer wins, Customer success stories, Case studies

How can Certainly optimize your Engagement Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Certainly testimonial

Casper Minding

Founder

Elbot ApS
Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding
Certainly testimonial

Alessandro Monfrecola

System Administrator

24h Assistance
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola
Certainly testimonial

David Einarsson

Senior Project Lead

CCP Games
Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson
CUSTOMERS TESTIMONIALS
Certainly testimonial

Casper Minding

Founder

Elbot ApS
Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding
Certainly testimonial

Alessandro Monfrecola

System Administrator

24h Assistance
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola
Certainly testimonial

David Einarsson

Senior Project Lead

CCP Games
Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson

Rat & Boa - Apparel & Fashion - Small

UK

Certainly helped Rat & Boa, a UK fashion brand, transform customer support with an AI agent. The AI delivers on-brand conversations, handling size questions, returns, and order tracking. It speaks in... the brand's unique voice, not like a generic bot. The solution provides 24/7 global support without losing brand personality. Rat & Boa's team could not distinguish the AI from their own writers.

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Fintiba - Financial Services - Small

Frankfurt, Germany

Certainly deployed a multilingual AI agent for Fintiba. Fintiba supports international students with German bureaucracy, including visas and insurance. Before, students waited hours or days for answe...rs. Support teams were overwhelmed by repetitive, multilingual requests. The AI agent now handles 97% of chats without human help, available 24/7 in any language. This is far above the industry average of less than 65%.

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QuadLock - Consumer Electronics - Medium

Melbourne, Australia

Certainly deployed an AI agent for QuadLock, a global leader in premium phone mounts. QuadLock faced high volumes of repetitive support tickets about product compatibility, orders, and returns. The A...I agent integrated with their product catalog and order system, resolving 43.4% of 35,000 monthly conversations without human help. This let the support team focus on complex issues instead of routine questions. QuadLock improved customer support quality without hiring more staff.

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Feastables - Consumer Goods - Medium

Greenville, USA

Certainly built a custom AI agent for Feastables, the snack brand from MrBeast. The AI agent handled customer conversations and drove sales, not just support. It generated 6.5% of total revenue, equa...l to $6.24 million. After chat, average order value rose by 20%. The agent matched the brand's voice and scaled instantly during viral traffic spikes. Feastables achieved a Net Promoter Score of 52, ten points above the e-commerce average.

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Atlantic Pet Products - Consumer Goods - Small

Certainly helped Atlantic Pet Products launch an AI-first customer support agent in just days. The AI agent connects to their product catalog and knowledge base. It now handles product recommendation...s, order inquiries, and returns 24/7. The team did not need to hire more staff. The support team can now focus on strategic work instead of repetitive questions.

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Atlantic Pet Products - Retail - Medium

Certainly's AI-powered platform helped Atlantic Pet Products handle high volumes of support queries. The company integrated Certainly with Gorgias and BigCommerce for smooth customer service automati...on. This allowed the team to focus on complex issues and improved response times. Atlantic Pet Products scaled support without hiring more staff. The AI Agent enabled smarter, faster customer experiences and plans for more self-service features.

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Introducing the high-level Business Report | Certainly

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Peers used Certainly for measuring customer satisfaction and engagement management

Certainly Competitors

Certainly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Certainly

Overall Risk Meter

Low Medium High

Top Failure Risks for Certainly

Certainly Technologies GmbH Profile

Company Name

Certainly Technologies GmbH

Company Website

https://certainly.io/

HQ Location

Copenhagen , Capital Region

Employees

51-100

Social

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Financials

SEED