Certainly Overview
Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.
Use Cases
Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.
Certainly Use-Cases and Business Priorities: Customer Satisfaction Data
Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.
Reviews
"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement." - Darren Hua
Certainly, DataRobot, Popup Maker, Octane AI, Chatbase, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.
Popular Business Setting
for Certainly
Top Industries
- Computer & Network Security
- Banking
- Hospitality
Popular in
- Small Business
Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,
Comprehensive Insights on Certainly Use Cases
What solutions does Certainly provide for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua |
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We have great pleasure in making our students build different solutions for different industries in order to learn how to build a chatbot and to learn about the industries. My experience is that my students also feel that it is user friendly and easy to get started with the BotXO software. Testimonial By Peder Rudbeck |
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If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Darren Hua Technical Support Engineer Tobii |
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua |
|
Peder Rudbeck Learning Tech Consultant KEA |
We have great pleasure in making our students build different solutions for different industries in order to learn how to build a chatbot and to learn about the industries. My experience is that my students also feel that it is user friendly and easy to get started with the BotXO software. Testimonial By Peder Rudbeck |
|
Alessandro Monfrecola System Administrator 24h Assistance |
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola |
Case Studies
CASE STUDY Rat & Boa
CASE STUDY Feastables
CASE STUDY Fintiba GmbH
CASE STUDY QuadLock
Video
Introducing the high-level Business Report | Certainly
Peers used Certainly for measuring customer satisfaction and engagement management
Certainly Competitors
Certainly Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Certainly
Overall Risk Meter
Top Failure Risks for Certainly
Certainly Technologies GmbH Profile
Company Name
Certainly Technologies GmbH
Company Website
https://certainly.io/HQ Location
Copenhagen , Capital Region
Employees
51-100
Social
Financials
SEED
