Certainly Overview
Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.
Use Cases
Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.
Certainly Use-Cases and Business Priorities: Customer Satisfaction Data
Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.
Reviews
"Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service" - David Einarsson
Certainly, DataRobot, Popup Maker, Octane AI, Chatbase, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.
Popular Business Setting
for Certainly
Top Industries
- Computer & Network Security
- Banking
- Hospitality
Popular in
- Small Business
Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,
Comprehensive Insights on Certainly Use Cases
What makes Certainly ideal for Engagement Management?
6+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson |
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The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. |
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BotXO has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock. The bot halved the support tickets and released our customer service from cumbersome tasks, and w...hile the bot took care of repetitive tasks, we could focus on growing our company. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
David Einarsson Senior Project Lead CCP Games |
Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson |
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Regin Jensen CEO AIO |
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. |
|
Ulrik Kj rsgaard Larsen Founder & CEO Pakke ApS |
BotXO has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock. The bot halved the support tickets and released our customer service from cumbersome tasks, and w...hile the bot took care of repetitive tasks, we could focus on growing our company. |
Case Studies
Case Study Saxo
Case Study The University of Southern Denmark (SDU)
Case Study Visma Enterprise
Case Study Tiger of Sweden
Case Study AIO
CASE STUDY Fintiba GmbH
Video
Introducing the high-level Business Report | Certainly
Peers used Certainly for measuring customer satisfaction and engagement management
Certainly Competitors
Certainly Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Certainly
Overall Risk Meter
Top Failure Risks for Certainly
Certainly Technologies GmbH Profile
Company Name
Certainly Technologies GmbH
Company Website
https://certainly.io/HQ Location
Copenhagen , Capital Region
Employees
51-100
Social
Financials
SEED
