Certainly Overview
This is a summary of the comprehensive capabilities and benefits of Certainly based on over 306 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Certainly, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Certainly is right for your needs? Our Cuspera AI engine can evaluate how Certainly fits your specific business needs, industry, and context. Get your personalized assessment report today.
Certainly supports business activities such as:
- Measuring Customer Satisfaction
- Engagement Management
- Sending & Publishing Communications
- Training & Onboarding
- Community Marketing
Certainly can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, Scale Best Practices, Increase Sales & Revenue, Improve ROI, etc. As a solution, Certainly's capabilities include Bot.
Certainly Computer & Network Security Vertical is its biggest customer base.
Reviews
"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. " - Darren Hua
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Certainly.
Use Cases
Peers recommend Measuring Customer Satisfaction , Engagement Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using Certainly.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Measuring Customer Satisfaction |
4.47/5 ★ |
"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study Saxo |
| Engagement Management |
4.50/5 ★ |
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform |
| engaging and following up |
3.32/5 ★ |
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform |
| Sending & Publishing Communications |
3.85/5 ★ |
"Learn how Venture Cup used BotXO" https://www.botxo.ai/en/customers/venture-cup/ |
| PEER EXPERIENCES | |
|---|---|
| Measuring Customer Satisfaction |
4.47/5 ★ |
"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study Saxo |
|
| Engagement Management |
4.50/5 ★ |
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform |
|
| engaging and following up |
4.50/5 ★ |
| Sending & Publishing Communications |
3.85/5 ★ |
"Learn how Venture Cup used BotXO" https://www.botxo.ai/en/customers/venture-cup/ |
|
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 306 insights from peers and experts to help you assess how these Certainly use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua |
|
|
BotXO has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock. The bot halved the support tickets and released our customer service from cumbersome tasks, and w...hile the bot took care of repetitive tasks, we could focus on growing our company. |
|
|
I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve. Testimonial By Benjamin Damsgaard |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Darren Hua Technical Support Engineer Tobii |
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua |
|
Ulrik Kj rsgaard Larsen Founder & CEO Pakke ApS |
BotXO has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock. The bot halved the support tickets and released our customer service from cumbersome tasks, and w...hile the bot took care of repetitive tasks, we could focus on growing our company. |
|
Benjamin Damsgaard Digital Consultant Krifa |
I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve. Testimonial By Benjamin Damsgaard |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SaxoRead More |
|
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Case Study The University of Southern Denmark (SDU)Read More |
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Case Study Visma EnterpriseRead More |
Video
Introducing the high-level Business Report | Certainly
Popular Business Setting
for Certainly
Top Industries
- Computer & Network Security
- Banking
- Hospitality
Popular in
- Small Business
Peers used Certainly to Enhance customer relationships and Improve digital and social presence
Peer and Expert Opinion on Features
for Certainly
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (14) |
IT and Other Capabilities
for Certainly
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (61) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (61) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Certainly
Overall Risk Meter
Top Failure Risks for Certainly
Vendor Profile Details
Company Name
Certainly
Company Website
https://certainly.io/HQ Location
Copenhagen , Capital Region
Employees
51-100
Social
Financials
SEED
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