Certainly Overview
Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.
Use Cases
Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.
Certainly Use-Cases and Business Priorities: Customer Satisfaction Data
Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.
Reviews
"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement." - Darren Hua
Peer review evidence (same sources as the product rating summary)
"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study Krifa
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform
"I have had a super successful and very educational journey with BotXO. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line is that our customers can get help 24 hours a day without human involvement." https://www.botxo.ai
Certainly, DataRobot, Popup Maker, Octane AI, Chatbase, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.
Popular Business Setting
for Certainly
Top Industries
- Computer & Network Security
- Banking
- Hospitality
Popular in
- Small Business
Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,
Certainly Customer wins, Customer success stories, Case studies
How does Certainly address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua |
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BotXO might be the single company in Denmark lifting the community with open source code. It is both important and inspirational for the industry. Testimonial By Jacob Knobel |
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Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Darren Hua Technical Support Engineer Tobii |
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua |
|
Jacob Knobel Owner Datapult AI Consultancy |
BotXO might be the single company in Denmark lifting the community with open source code. It is both important and inspirational for the industry. Testimonial By Jacob Knobel |
|
Casper Minding Founder Elbot ApS |
Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding |
Introducing the high-level Business Report | Certainly
Peers used Certainly for measuring customer satisfaction and engagement management
Certainly Competitors
Certainly Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Certainly
Overall Risk Meter
Top Failure Risks for Certainly
Certainly Technologies GmbH Profile
Company Name
Certainly Technologies GmbH
Company Website
https://certainly.io/HQ Location
Copenhagen , Capital Region
Employees
51-100
Social
Financials
SEED
