cuspera logo CUSPERA

Chatbot Software 2022: Complete Guide

Chatbot has been one of the most beneficial applications of AI technology. A Chatbot is an AI program that simulates conversation with a user using natural language. There are rule based chatbots as well which use more of a rule based framework to drive user interaction. But the experience of more natural language oriented conversations comes only from AI based chatbots, also known as smart chatbots.

Chatbots streamline and automate several user interaction tasks improving efficiency and customer experience. They can be used to deal with a wide range of customer service queries and customer requests pertaining to services and product information. Learn how chatbots help your business and how to choose the right chatbot software.

Updated By Cuspera

Last updated: Mar 16, 2022

Top Software

Acobot

Conversational artificial intelligence platform and e-commerce application

4.63

Read Reviews
Acobot Icon

Acobot

23.17
★★★★★
★★★★★
Conversational artificial intelligence platform and e-commerce application

Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.

It engages visitors' shop, guiding them through the sales funnel, converting those visitors into leads, then buyers, using behavior-based, personalized messages, and retain customers for more through lifetime engagement and remarketing. Acrobat's AI chatbot, converse with users in natural language, and seamlessly works with websites, email boxes and CRM.

Some of its features include increasing product page views by helping visitors find what they want, lead generation, recover more abandoned carts using emails that are composed and sent by AI, email marketing, discount coupons, and retain customers by rewarding them for shopping with the brand.

Testimonials

Lon Safko

Owner

Paper Models Inc

Acobot Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Capturing leads
Top Features : Bot,Personalization,Widgets

Vendor: Acobot

Company Size: 1-10

Chatbot

ChatBot ‚Customer Service AI Bot Platform For Websites

4.58

Read Reviews
Chatbot Icon

Chatbot

22.89
★★★★★
★★★★★
ChatBot ‚Customer Service AI Bot Platform For Websites

Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster.

It personalized customer experience, engaging prospects and customers across multiple communication channels, optimize sales process, generate and qualify leads, provide personalized recommendations, schedule sales calls and meetings, connect leads with sales reps in real-time, simplify sending sales inquiries, and streamline every aspect of customer service processes.

Key features include automatically collecting user data while chatting, organizing users into custom contact lists, no-code chatbot builder, chatbot testing tool, customizable chat widget, prebuilt templates, team up and move faster, measure chatbots’ performance using real-time analytics, and more. Use ChatBot on different platforms and channels using one-click integration Facebook Messenger, Slack, LiveChat, WordPress, and more.

Chatbot Icon
Highlights
Top Processes : Helpdesk management,Engagement management,Communication management
Top Features : Bot,Templates,Widgets

Vendor: ChatBot

Company Size: 1-10

HQ Location: One International Place Suite 1400 Boston, MA 02110-2619

Financials: Private

BotXO

AI Chatbots for Businesses

4.57

Read Reviews
BotXO Icon

BotXO

22.87
★★★★★
★★★★★
AI Chatbots for Businesses

BotXO is a Conversational AI tool that quickly builds chatbot to provide instant, quality support to customers through conversational interfaces and bring the communication between systems and humans back to being on human terms. It supports businesses in their growth by reducing inefficiency, eliminating repetitive tasks, as well as supporting customers 24/7.

BotXO helps in automating interactions between the company and people in a digitalization process reducing costs, drive organizational efficiency, increase employee happiness and customer satisfaction providing excellent service to the customers when and where they want. It also helps to drive sales by delivering shopping opportunities and gain unmatched insights through one-to-one automated conversations with the customers.

Its features are multilingual AI, pre-made sentences and sentiment analysis to understand the customers, no or low coding integrations, configurable chat widgets, Hyper personalization to segment users and personalize any conversation and more.

Testimonials

David Einarsson

Senior Project Lead

CCP Games

BotXO Icon
Highlights
Top Processes : Measuring customer satisfaction,Customer feedback management,Engagement management
Top Features : Bot

Vendor: BotXO

Company Size: 11-50

HQ Location: Copenhagen , Capital Region

Solvvy Conversational Intelligence Platform

Solvvy | Artificial Intelligence Customer Service and Support Platform

4.56

Read Reviews
Solvvy Conversational Intelligence Platform Icon

Solvvy Conversational Intelligence Platform

22.82
★★★★★
★★★★★
Solvvy | Artificial Intelligence Customer Service and Support Platform

Solvvy Conversational Intelligence Platform is a Complete Chatbot and Automation Platform helping top businesses deliver fully-automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Solvvy provides customers with a conversational experience which ‘traditional’ chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. It immediately answers questions, guides customers through a personalized journey, and provides insights to make great support decisions. It leverages their leading research in Machine Learning and Natural Language Processing to help businesses to provide intelligent, high-quality, 24-7 self-service to customers.

Key features include smoothly run customer operations, increase customer support efficiency, solve customer problems faster with an intelligent platform, deliver immediate resolutions to customer issues, deflect most common support requests using AI and natural language processing, and more.

Testimonials

Morgan Wood

Head of Customer Happiness

GoFundMe

Solvvy Conversational Intelligence Platform Icon
Highlights
Top Processes : Helpdesk management,Knowledge management,Customer feedback management
Top Features : Ticketing,Dashboard,Personalization

Vendor: Solvvy

Founded: 2013

Company Size: 11-50

HQ Location: 1200 Park Place, Suite 350 San Mateo, CA 94403

Financials: Series A

BotStar

Chatbots For Website And Messenger Without Coding

4.50

Read Reviews
BotStar Icon

BotStar

22.50
★★★★★
★★★★★
Chatbots For Website And Messenger Without Coding

BotStar is a Conversational intelligence tool that helps to design and build a chatbot for the business on messenger and website to bring more sales leads in and reduce pain for the customer support team. It helps to enter new markets, acquire customers and enhance customer relationships.

BotStar helps to build, publish and manage chatbots for the clients within minutes with a high-class visual editor, a fully-fledged ecosystem and endless possibilities for integration, leading to engage and acquire the customers without bothering the developers. It integrates seamlessly with the CRM tools and focuses on generating new leads and orders by loading the products list into BotStar CMS.

Some of its features include lead generation and qualification, handle repetitive F.A.Q, collaborative team inbox, automatic follow-ups and campaigns, human takeover request and notifications and more.

Testimonials

Laurence Duran

Founder

DriveAgency

BotStar Icon
Highlights
Top Processes : Helpdesk management,Engaging and following up,Engagement management
Top Features : Bot

Vendor: BotStar

Company Size: 1-10

HQ Location: 35 Thai Phien Street, Danang

hellomybot

Manage conversational agents voicebots, chatbots and callbots

4.49

Read Reviews
hellomybot Icon

hellomybot

22.45
★★★★★
★★★★★
Manage conversational agents voicebots, chatbots and callbots

Hellomybot is an omni-channel platform that allows users to create conversational chatbots, voicebots, and callbots for companies. It is designed for companies and developers who want to create any kind of conversational agent (callbots, voicebots and chatbots). It helps to grow business with voice and chat conversations, proved to have a positive impact on ROI

It creates AI voice and text chat agents for reaching out to customers to create an enhanced customer experience. AI voice and text chat agents help organizations reach out to their customers. It provides services like conversational NLP, analytics dashboard, channel integration, and dialog management, enabling clients to manage conversational agents with only one tool. It creates virtual assistants (bots) for marketing, sales and support.

Some of its features include creating virtual assistants (bots), communicating directly with clients, automate conversational marketing, measure and analyze the impact of callbots (phonebots), voice bots and chatbots directly with hellomybot analytics tools and more.

hellomybot Icon
Highlights
Top Processes : Helpdesk management,Social media analytics,Social media management
Top Features : Bot,Personalization

Vendor: hellomybot

Company Size: NA

HQ Location: Paris, France

Liveperson Chatbots

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

4.46

Read Reviews
Liveperson Chatbots Icon

Liveperson Chatbots

22.30
★★★★★
★★★★★
LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

Liveperson Chatbots Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard

Vendor: Liveperson

Founded: 1995

Company Size: 501-1000

HQ Location: 475 10th Ave 5th Floor New York, NY 10018

Financials: IPO

Elqano

ChatBot Powered Knowledge Management

4.44

Read Reviews
Elqano Icon

Elqano

22.22
★★★★★
★★★★★
ChatBot Powered Knowledge Management

Elqano is a Knowledge Management ChatBot that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It helps to reverse this trend by answering collaborators' knowledge needs.

It allows users to capture and organize strategic knowledge, automatically sends questions to the employees and remind them regularly to upload their strategic knowledge and integrate with any process, scorecard, or data system. It captures and indexes knowledge which are organization mapping, data integration, document addition, knowledge upload and learning.

Some of its features include automatically capitalizing tacit knowledge, knowledge sharing adoption, reaching the most relevant expert simply by asking a question, extract knowledge from the hidden part of the iceberg, and more.

Elqano Icon
Highlights
Top Processes : Knowledge management,Sharing knowledge,Collaboration

Vendor: Elqano

HQ Location: Paris, France 75008, FR

SmatBot

SmarttBot - Conversational bot building platform

4.44

Read Reviews
SmatBot Icon

SmatBot

22.21
★★★★★
★★★★★
SmarttBot - Conversational bot building platform

SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.

SmatBot provides a unified chatbot experience from websites, blogs, and Facebook messenger. It supports the lead nurturing process with gamified conversations, multiple offers and additional information until the customer willingly shares their information. All the leads are shared in real-time while the tool provides 24*7 chat support.

Some of its features include appointment booking, CRM integration, dynamic responses using API's, interactive landing pages, 50+ languages support, etc.

SmatBot Icon
Highlights
Top Processes : Generation of new leads,Customer feedback management,Engagement management
Top Features : Bot,Landing page,Feedback surveys

Vendor: SmatSocial

Company Size: 11-50

HQ Location: Kondapur, Hyderabad, Telangana 500082, IN

Botup by 500apps

Platform to build chatbots for teams on Facebook, Slack, WhatsApp, SMS, and Website.

4.38

Read Reviews
Botup by 500apps Icon

Botup by 500apps

21.88
★★★★★
★★★★★
Platform to build chatbots for teams on Facebook, Slack, WhatsApp, SMS, and Website.

Botup by 500apps is a powerful and intuitive solution to build, monitor, and analyze chatbots. Ditch coding and build a customized chatbot in minutes! BotUp's visual flow builder makes it easy to build robust chatbots. Drag-and-drop option allows non-programmers to create powerful chatbots.

Botup allows to personalize responses, collect leads, enhance customer service, prioritize tasks, schedule meetings, set up reminders, share updates, collaborate on files, and complete surveys.

Enjoy saved time, effort, and money by automating repetitive tasks without having to code. Pull in relevant information based on what users say to the bots with powerful integrations.

Testimonials

Christian Bjerre Nielsen

CPO

uQualio

Botup by 500apps Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Generation of new leads
Top Features : Bot,Templates,Personalization

Vendor: Botup by 500apps

Company Size: 51-200

HQ Location: 99 Wall Street #1135 New York, NY 10005

Show More

What is a Chatbot?

Chatbot

Historically, for businesses, mass marketing and communication with individual customers were two clearly separated things. The former was exclusively one-way and determined popular brand perception. The latter was largely an isolated, negligible phenomenon. Then came the internet, digital marketing, and social media, dissolving this divide and shifting power rapidly from the marketer to the consumer. Today’s consumers are quite demanding. They expect personalized communication, 24/7 availability, and exceptional customer experience.

Fortunately, digital technology enables a new level of customer service through bots, chatbots, and other automated solutions. Indeed, there are so many of these solutions available today that it can be confusing. Let us start this article by addressing the difference between a bot and a chatbot.

The term ‘bot’ is a diminutive of ‘robot’. Bots, like robots, are autonomous software tools designed to automate repetitive activities that otherwise would take up significant human time and energy. Chatbots, like regular bots, are automated tools designed to complete specific software-based tasks, but unlike regular bots, they can simulate a conversation or interaction with a real person. The human side of the conversation provides data that the chatbot processes along with contextual data available to it from elsewhere, and the chatbot’s part of the conversation is its deliverable.

Chatbots help businesses to communicate with customers in a personal way without incurring the expense of human representatives.

What is Chatbot Software?

A Chatbot itself is a piece of software. It is a highly capable and viable option to streamline communication between humans and machines. It is a software that can simulate user interaction in natural language via websites, social media channels, mobile apps, text messages, or phone calls. Chatbots are used in different facets of business interactions, such as improving customer experience, enriching the customer engagement process, increasing operational efficiency, and reducing cost. For example, a retail store may want a chatbot to help customers make purchases, while a telecom provider may develop a chatbot to answer customer support questions.

Chatbots can be divided into two broad categories, depending on the way they are programmed: Simple chatbots and Smart chatbots.

Simple Chatbots are rule-based chatbots, with pre-written keywords. Conversations are mapped out for the chatbots, like a flowchart. Each command is scripted by the developer using regular expressions or other forms of string analysis. These chatbots can respond to questions only within the defined rules, and operate within the use cases that they have been programmed for. Users are provided with explicit options in different forms, text, button options, voice, etc. In scenarios where conversations don’t follow the flow or the keyword list, simple chatbots are programmed to respond with messages like “sorry, I did not understand that” or “our customer support agent will contact you soon.”

Smart Chatbots use Artificial Intelligence and Machine Learning and use Natural Language Processing (NLP) to understand the context and purpose of a question before communicating any response. These chatbots come up with their own responses to given questions using NLP. The more one uses and coaches these chatbots, the more they learn and become effective while interacting with humans. This works especially well for businesses that deal with a lot of data.

Of course, human discretion is crucial to decide which chatbot solution is right for the business. With different frameworks, platforms, and enterprise solutions available to develop, it is essential to have human involvement in designing, training, and augmenting the chatbot application, depending on the business use case to address.

Key Benefits of Using Chatbot Software

Chatbot applications are growing, evolving, and impacting businesses in many ways. Companies are integrating chatbots into their daily operations, customer communications, and sales processes. It is noticeable in almost every facet of the way businesses communicate with people. Chatbots offer many benefits to companies, including increasing sales and conversion rates, and reducing operating costs. To name a few key benefits:

  • With the automation of repetitive tasks due to chatbots, the human workforce can focus on more complex and strategic tasks
  • Chatbots, by design, enable 24/7 support and services to employees and customers, thus resulting in enhanced engagement and experience round the clock
  • With access to various functions and information, chatbots provide prompt, accurate, consistent, and patient responses to all end-user interactions.
  • Chatbots can be used to improve the service offered by human agents, by providing quick response options or relevant information
  • The use of chatbots allows for systematic storage and access of customer information, which can be used for distilling insights and recommendations, and personalized context-based interactions

Industries that use Chatbot

There are different types of chatbots being used by different businesses. Chatbot software can be integrated into company systems to harness a range of capabilities from simple introductory greetings to handling payments, or to give advice. Such a range of capabilities makes chatbots flexible enough to be used across different industries. Yet, certain industries are better positioned to take the maximum advantage of Chatbot technology. Here is a list:

Travel and Hospitality

The success of the Travel and Hospitality industry heavily relies on excellent customer service. A happy customer results in increased customer loyalty and reference business. In our technology-driven times, chatbots play a sizable role in speeding up processes and making customers comfortable during service delivery. Businesses have various options to employ chatbots across tasks, from search assistance to making bookings for rooms/ restaurants/ excursions, to getting personalized service, including a number of concierge options to inquire about deals and discounts, and so on. The customer engagement and retention imperative of the business gets a big leg-up with the use of chatbot technology. This also frees up precious time for human concierges to address complex requests from customers.

Retail and E-Commerce

It is a common occurrence that customers lose focus while browsing through an extensive range of available products on corporate websites. Chatbots are known to guide customers with the right amount of details or directions to make purchase decisions. Chatbots also help in reminding the customer about their abandoned carts and nudge them to revisit and make the purchase. They also provide quick and reliable customer support, while sharing the timely delivery status of the purchases. Increasing customer engagement and eventually driving higher sales are the main reasons for retail and e-commerce deployments of chatbots.

Banking and Financial Services

This sector is so transactional in nature that chatbots are already deemed a necessity, and this is set to bring in bigger transformations. Chatbots are ideal for banks and financial institutions and can be used in different ways to service customers, such as to check account balance, transfer money, view transaction history, or locate the nearest ATM. Chatbots also help in marketing activities like communicating the benefits of fixed deposits, investments, money-saving goals, credit card convenience, and new service launches.

By 2022, banks can automate up to 90% of their customer interaction using chatbots

L F

Lauren Foye

Juniper Research

Healthcare

Users seek out healthcare when they are already under stress, and trying to find the right specialty and available doctors can be unnerving. Chatbots can make the process easier by engaging the patient with a set of questions and then determining the relevant doctor and department. Healthcare institutions benefit in several ways by using chatbot solutions. A host of services may be supported, such as booking appointments with the right department, sharing medical information, refilling prescriptions, monitoring the health status of patients, and assisting patients with medication reminders. The round-the-clock feature of chatbots is especially appreciated in this sector.

Industries that use Chatbot

Real Estate

Almost every customer in this sector has a unique requirement. By using chatbot technology, Real Estate businesses can improve their ability to present the customer with near-exact information to fulfill their unique requirements. Chatbots can ask and store for reference some preliminary information that ascertains a customer’s specific requirement and then lead them to offer the right available property without delay. Using the contact details gathered during a preliminary chat, chatbots can make the follow-ups less bothersome. Chatbots can engage customers in real-time to help make quick and effective decisions, thus saving precious time and money for the businesses, while significantly upping the chances of deal closures.

Users of Chatbot Software

As we have seen above, chatbots make an impact on many business functions across industries, and hence, are being integrated with several software solutions used by various departments. Naturally, a range of user-profiles operate chatbots. Here are some examples of how users of different departments benefit from the chatbot technology.

Customer Service

Chatbots help human agents in answering FAQs, providing responses to simple queries on purchase and delivery dates, raising tickets, and capturing preliminary customer information.

Marketing

Chatbots engage with customers at the right time with the right questions, point to relevant products/services, and make recommendations based on the ‘conversations’ with the customer, freeing up marketers’ time and resources for higher-level activities.

Sales

Chatbots can behave like sales assistants and notify the sales workforce of their assigned responsibilities and opportunities. They can ease up the creation and updating of the sales pipeline and its progress, and improve the conversion rate by providing on-time first mail/message response to any leads.

HR

Chatbots can be integrated into systems to monitor employee satisfaction and productivity, help answer frequently asked common HR-related queries, assist employees in common transactional tasks such as maintaining data on days taken off, training, meetings, etc.

IT, Facilities, Support Services

Chatbots can ease the help desk task by creating, prioritizing, and assigning tasks, alerting users on the status of the cases, notifying users about system updates, and answering common IT-related questions.

Why Chatbot is Important

Chatbots address the need for human-like attention without having to place an actual human in that role. Chatbots have way higher view rates and response rates than any other marketing or customer service tool. Due to its interactive nature, customers can be steered through the journey that interests them the most.

Some of the major business problems solved by chatbots are:

24/7 On-Demand Support

With the blurring geographical lines of business, there is always a customer wide awake and demanding attention, and the expectation to receive attention 24/7 is increasing. Chatbots work very well as the frontline of sales inquiry or customer support. Also, chatbots can work non-stop without any break and handle multiple interactions at the same time. This is especially useful when businesses have limited staff and are global in nature.

Reducing Operational Costs

Chatbots may not be the full solution for all problems. But they free up time and effort capacity for human agents in different roles, which they can use to address more complex tasks. By automating some interaction-rich processes with chatbots, businesses can reduce the costs of hiring and training. Chatbots also reduce costs by being consistent and reducing arbitrary errors.

Lead Conversion

Customers who are attended to on time are more likely to convert. Chatbots can do that and also provide consistent answers, thus increasing sales.

Improved Customer Engagement

Smart chatbots can track customers’ interests, preferences, and needs. Based on those elements, they can recommend apt products or services delivered through personalized interactions in a conversational manner. All of this results in pleasing customer experience, boosting up customer delight, and so, increases loyalty.

Key Features of Chatbot Software

Chatbots are getting very popular. They are increasingly providing more customization features that fit the business needs. Even though there are wide differences between simple and smart chatbots, there are some common underlying features to all kinds of chatbot software.

Human-like Interface

A chatbot should have a personal touch while reflecting the company’s brand personality. The text or voice-based interactions should be well-defined so that customers are at ease while interacting with them.

Agent Hand-off

This feature is not just about quickly getting ready to chat by learning relevant information, but also by evolving triggers to handover conversations to human agents when the chat becomes too complex. The right collaboration between a chatbot and a human can generate more value than using one or the other alone.

Omni-Channel

Customers may access company information and pass on their own data through different channels. Chatbots should be able to capture information across all channels and provide support to relay cross-channel information.

Analytics

Chatbots’ analytics modules should be able to capture information from every interaction and use that to make decisions such as product recommendations, context-based discounts, handover to a human agent, etc. The ability to label and classify is very important for any kind of analysis and decision-making feature.

Data Security

Data security is very important for any enterprise, especially while handling customers’ personal information within regulatory frameworks. It is essential that chatbot solutions match expected security conditions and legal requirements for businesses spread across multiple legal regimes.

AI in Chatbot Software

Most of the chatbots in operation today are not AI-based, however, since 2019, chatbot solutions are leaning more towards AI. The technology as currently applied to chatbots might still be in its infancy. In the 2019 Gartner CIO Survey, CIOs identified chatbots as the main AI-based application used in their enterprises.

The demand for AI-powered chatbots is increasing, given the promise held out by having customer insights available in real-time. It can be used by enterprises to understand user behavior, purchasing habits, and preference over time, and respond with more personalized relevance. In addition, AI in chatbots can help to fill forms, book appointments, cross-sell and upsell, make recommendations, and integrate with backend software, such as ERP or CRM systems, to carry out further tasks after user interactions.

Advances in AI technology suggest that chatbots will become more sophisticated and better equipped to handle proactive engagements. For example, AI chatbots will not only assist users to raise tickets but be able to predict an incident based on past information and report a ticket. This will help in reducing costs and optimizing helpdesks, as future issues get resolved before they arise. Some enthusiasts even believe that AI in chatbots will not only be able to answer customer questions but be able to talk, think, and develop emotional relationships with customers.

By 2021, nearly one in six customer service interactions globally handled by AI

G

Gartner

How to Choose Right Chatbot Software

Chatbot integration into the business is a step forward to offer better customer support and improved engagement. With so many available variants, one needs to be clear about the functions and tasks that the chatbot needs to address before any kind of evaluation takes place. Smart chatbots, powered by AI/ML, are advanced, equipped to examine vast datasets, and further build on existing knowledge. While smart chatbots are in the near future of most major industries, they are not necessary for all business functions. While assessing your chatbot solution needs, it is good to assess the organization’s technical capabilities as well. In the case of some smaller companies or ones with precisely defined goals, simple chatbots may be a more appropriate solution.

Here are a few things to consider while researching chatbot solutions:

Industry

Though much of the chatbots are generic in nature, if there are solutions available tailored to specific industries, it greatly helps in easy adoption. This removes barriers around domain context, language, terminology, and business context.

Platform vs Framework

Platforms have templates which can be used to build chatbots with no/low code, and easy drag and drop interfaces. Whereas, Frameworks provide elements like intent, context, conversation designs, etc. for developers to code while building chatbots. The choice between platform and framework is mainly dependent on the team’s technical ability, the need to customize, and the flexibility to publish in different publishing platforms.

Integration

Integration with existing applications of the company are a must requirement for chatbots. If chatbots are being used to gather insights, then the solution chosen should be the one that syncs up with the company’s ERP, CRM systems, and software for marketing software, email, etc.

Customization

Chatbots need to be necessarily customized for company branding, configuration, rule customization, etc before deployment. So chatbots should necessarily provide the customization capabilities.

Technology

AI-enabled chatbots offer many sophisticated capabilities and are a lot more dynamic and intuitive to customer interactions. Depending on the nature of your business and the use-case, you can decide whether AI-enabled chatbots will provide value. For example, a customer service chatbot or banking chat might have a very fixed number of responses as customers might be asking a predetermined number of questions, however, a product selection chat might require a lot more dynamic interaction.

Challenges in adopting Chatbot Software

Adaptability

The primary challenge is the restrictive nature of most chatbot technology due to which chatbots are not always able to comprehend the language of customers. Every business and its respective target user expresses it in a different way. There are many factors that influence the way people speak, their accent, dialect, etc. That is why training a chatbot to process the inconsistencies in language and yet converse correctly is a big task. Chatbots’ inefficiency in this area can be a big barrier for international organizations. Also, most chatbots are not able to process and function multiple questions at the same time from the same person or guide the user back to subject/action when they go off-track.

Learning Curve

Chatbots depend on a large amount of conversational data to get efficiently trained. For businesses that don’t have access to a considerable amount of relevant and categorized data to use, the cost and time spent to build efficient chatbots can be prohibitive.

Data Security and Compliance

Data is key for smart chatbots, not just for engaging interactions but also to improve systems and share business insights. Many a time, however, significant data remains inaccessible due to regulations and legislation around the world. Regulations that restrict personal data flow are likely to increase in many countries, going forward. Just storing and retrieving information for export in a compliant manner is an operational challenge at times, as could be the task of deleting in a secure and auditable way. This means that businesses could lose a key benefit to implementing chatbots, as, without the customer data to access and analyze, they are effectively blind to customer choices and behavior.

Which of these 73 Chatbot software fit your needs?

wyz, your personal AI advisor

Get AI-generated right fit software based on peer experience in just a minute.

73 Chatbot Software

Acobot

Conversational artificial intelligence platform and e-commerce application

4.63

Read Reviews
Acobot Icon

Acobot

4.63
★★★★★
★★★★★
Conversational artificial intelligence platform and e-commerce application

Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Capturing leads
Top Features : Bot,Personalization,Widgets
Acobot Icon

Vendor: Acobot

Company Size: 1-10

Chatbot

ChatBot ‚Customer Service AI Bot Platform For Websites

4.58

Read Reviews
Chatbot Icon

Chatbot

4.58
★★★★★
★★★★★
ChatBot ‚Customer Service AI Bot Platform For Websites

Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Communication management
Top Features : Bot,Templates,Widgets
Chatbot Icon

Vendor: ChatBot

Company Size: 1-10

HQ Location: One International Place Suite 1400 Boston, MA 02110-2619

Financials: Private

BotXO

AI Chatbots for Businesses

4.57

Read Reviews
BotXO Icon

BotXO

4.57
★★★★★
★★★★★
AI Chatbots for Businesses

BotXO is a Conversational AI tool that quickly builds chatbot to provide instant, quality support to customers through conversational interfaces and bring the communication between systems and humans back to being on human terms. It supports businesses in their growth by reducing inefficiency, eliminating repetitive tasks, as well as supporting customers 24/7.

Highlights
Top Business Usecases : Measuring customer satisfaction,Customer feedback management,Engagement management
Top Features : Bot
BotXO Icon

Vendor: BotXO

Company Size: 11-50

HQ Location: Copenhagen , Capital Region

Solvvy Conversational Intelligence Platform

Solvvy | Artificial Intelligence Customer Service and Support Platform

4.56

Read Reviews
Solvvy Conversational Intelligence Platform Icon

Solvvy Conversational Intelligence Platform

4.56
★★★★★
★★★★★
Solvvy | Artificial Intelligence Customer Service and Support Platform

Solvvy Conversational Intelligence Platform is a Complete Chatbot and Automation Platform helping top businesses deliver fully-automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Customer feedback management
Top Features : Ticketing,Dashboard,Personalization
Solvvy Conversational Intelligence Platform Icon

Vendor: Solvvy

Founded: 2013

Company Size: 11-50

HQ Location: 1200 Park Place, Suite 350 San Mateo, CA 94403

Financials: Series A

BotStar

Chatbots For Website And Messenger Without Coding

4.50

Read Reviews
BotStar Icon

BotStar

4.50
★★★★★
★★★★★
Chatbots For Website And Messenger Without Coding

BotStar is a Conversational intelligence tool that helps to design and build a chatbot for the business on messenger and website to bring more sales leads in and reduce pain for the customer support team. It helps to enter new markets, acquire customers and enhance customer relationships.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management
Top Features : Bot
BotStar Icon

Vendor: BotStar

Company Size: 1-10

HQ Location: 35 Thai Phien Street, Danang

hellomybot

Manage conversational agents voicebots, chatbots and callbots

4.49

Read Reviews
hellomybot Icon

hellomybot

4.49
★★★★★
★★★★★
Manage conversational agents voicebots, chatbots and callbots

Hellomybot is an omni-channel platform that allows users to create conversational chatbots, voicebots, and callbots for companies. It is designed for companies and developers who want to create any kind of conversational agent (callbots, voicebots and chatbots). It helps to grow business with voice and chat conversations, proved to have a positive impact on ROI

Highlights
Top Business Usecases : Helpdesk management,Social media analytics,Social media management
Top Features : Bot,Personalization
hellomybot Icon

Vendor: hellomybot

Company Size: NA

HQ Location: Paris, France

Liveperson Chatbots

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

4.46

Read Reviews
Liveperson Chatbots Icon

Liveperson Chatbots

4.46
★★★★★
★★★★★
LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Liveperson Chatbots Icon

Vendor: Liveperson

Founded: 1995

Company Size: 501-1000

HQ Location: 475 10th Ave 5th Floor New York, NY 10018

Financials: IPO

Elqano

ChatBot Powered Knowledge Management

4.44

Read Reviews
Elqano Icon

Elqano

4.44
★★★★★
★★★★★
ChatBot Powered Knowledge Management

Elqano is a Knowledge Management ChatBot that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It helps to reverse this trend by answering collaborators' knowledge needs.

Highlights
Top Business Usecases : Knowledge management,Sharing knowledge,Collaboration
Elqano Icon

Vendor: Elqano

HQ Location: Paris, France 75008, FR

SmatBot

SmarttBot - Conversational bot building platform

4.44

Read Reviews
SmatBot Icon

SmatBot

4.44
★★★★★
★★★★★
SmarttBot - Conversational bot building platform

SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.

Highlights
Top Business Usecases : Generation of new leads,Customer feedback management,Engagement management
Top Features : Bot,Landing page,Feedback surveys
SmatBot Icon

Vendor: SmatSocial

Company Size: 11-50

HQ Location: Kondapur, Hyderabad, Telangana 500082, IN

Botup by 500apps

Platform to build chatbots for teams on Facebook, Slack, WhatsApp, SMS, and Website.

4.38

Read Reviews
Botup by 500apps Icon

Botup by 500apps

4.38
★★★★★
★★★★★
Platform to build chatbots for teams on Facebook, Slack, WhatsApp, SMS, and Website.

Botup by 500apps is a powerful and intuitive solution to build, monitor, and analyze chatbots. Ditch coding and build a customized chatbot in minutes! BotUp's visual flow builder makes it easy to build robust chatbots. Drag-and-drop option allows non-programmers to create powerful chatbots.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Bot,Templates,Personalization
Botup by 500apps Icon

Vendor: Botup by 500apps

Company Size: 51-200

HQ Location: 99 Wall Street #1135 New York, NY 10005

U-Self Serve

Enterprise Virtual Assistant & Ai Chatbot - Uniphore

4.33

Read Reviews
U-Self Serve Icon

U-Self Serve

4.33
★★★★★
★★★★★
Enterprise Virtual Assistant & Ai Chatbot - Uniphore

U-Self Serve (formerly Akeira™) is an omnichannel AI enabled conversational assistant that provides sales and customer service automation and enhanced customer engagement and can be deployed across various industries. It is location and language agnostic and can provide cross-channel conversations with consumers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Personalization,Intelligent assistant,Alerts: popups & Notifications
U-Self Serve Icon

Vendor: Uniphore

HQ Location: Palo Alto , California

Botsociety

A complete conversation design tool.

4.31

Read Reviews
Botsociety Icon

Botsociety

4.31
★★★★★
★★★★★
A complete conversation design tool.

Botsociety is a conversation design tool that allows the team to design for any type of conversational interface, on any number of devices. It helps to design, preview, test, and export conversational interfaces.

Highlights
Top Business Usecases : Collaboration,Workflow management,Engaging and following up
Top Features : Bot
Botsociety Icon

Vendor: Botsociety

Company Size: 11-50

HQ Location: San Francisco, CA

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.76

Read Reviews
Qualified Icon

Qualified

4.76
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: Seed

Acquire™

Acquire: Realtime Customer Support

4.60

Read Reviews
Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★
Acquire: Realtime Customer Support

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

Highlights
Top Business Usecases : Collaboration,Engagement management,Sales call management
Top Features : Recording,Personalization,Bot
Acquire™ Icon

Vendor: Acquire

Company Size: 51-100

HQ Location: 133 Kearny St, San Francisco, CA 94108, US

Financials: Seed

Conversocial

Customer Experience built for Messaging Channels

4.57

Read Reviews
Conversocial Icon

Conversocial

4.57
★★★★★
★★★★★
Customer Experience built for Messaging Channels

Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Conversocial Icon

Vendor: Conversocial

Company Size: 101-250

HQ Location: 3 West 18th Street, 8th Floor New York, NY 10011, USA

Financials: Series A

SentiOne

Social media monitoring features - SentiOne

4.57

Read Reviews
SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★
Social media monitoring features - SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Alerts: popups & Notifications,Bot
SentiOne Icon

Vendor: SentiOne

Company Size: 51-100

HQ Location: Gdansk, Pomorskie

Financials: Private

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

Read Reviews
Userlike Icon

Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Personalization
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: Seed

Intercom

Complete customer communications platform with bots, apps, product tours, and more

4.49

Read Reviews
Intercom Icon

Intercom

4.49
★★★★★
★★★★★
Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Ticketing
Intercom Icon

Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: Series D

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

Read Reviews
Verloop Icon

Verloop

4.49
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Verloop Icon

Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: Series A

Drift

Revenue Acceleration Platform for personalized customer experiences

4.47

Read Reviews
Drift Icon

Drift

4.47
★★★★★
★★★★★
Revenue Acceleration Platform for personalized customer experiences

Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Playbook creation
Top Features : Bot,Personalization,Alerts: popups & Notifications
Drift Icon

Vendor: Drift

Founded: 2014

Company Size: 251-500

HQ Location: 222 Berkley Street, 6th Floor, Boston, Massachusetts 02116, US

Financials: Series C

Octane AI

Drive conversions with personalized Facebook Messenger and SMS marketing

4.45

Read Reviews
Octane AI Icon

Octane AI

4.45
★★★★★
★★★★★
Drive conversions with personalized Facebook Messenger and SMS marketing

Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Gamification,Contests/quizes
Octane AI Icon

Vendor: Octane AI

HQ Location: 1266 Harrison St, San Francisco, California US

Whisbi Platform

Whisbi: Conversational Sales & Marketing Platform

4.45

Read Reviews
Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★
Whisbi: Conversational Sales & Marketing Platform

Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Rating and review management
Top Features : Personalization,Recording
Whisbi Platform Icon

Vendor: Whisbi

Founded: 2008

Company Size: 101-250

HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.

Financials: Private

Hippo

Conversational Support and Customer Engagement Automation Suite

4.40

Read Reviews
Hippo Icon

Hippo

4.40
★★★★★
★★★★★
Conversational Support and Customer Engagement Automation Suite

Hippo is Conversational Support and Customer Engagement Platform that helps to build relationships with the customers by using bots, live chat, and omnichannel campaigns (email, WhatsApp, SMS, push, and in-app notifications).

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Content management
Top Features : Bot
Hippo Icon

Vendor: Jungleworks

Company Size: 501-1000

HQ Location: Ground Floor, Plot No 9, IT Park, Sector 22, Panchkula, Haryana 134109, India

Financials: Private

Automat Conversational AI platform

Conversational AI for Ecommerce

4.39

Read Reviews
Automat Conversational AI platform Icon

Automat Conversational AI platform

4.39
★★★★★
★★★★★
Conversational AI for Ecommerce

Automat Conversational AI platform enables personalized one-to-one communications via conversational ads, messaging, web chat, and voice assistants. It helps to improve brand engagement and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Bot,Dashboard
Automat Conversational AI platform Icon

Vendor: Automat Technologies, Inc