Chatbot Overview
This is a summary of the comprehensive capabilities and benefits of Chatbot based on over 1003 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Chatbot, Liveperson Chatbots, Sendbird, Zoom Virtual Agent, SmartAction, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Chatbot is right for your needs? Our Cuspera AI engine can evaluate how Chatbot fits your specific business needs, industry, and context. Get your personalized assessment report today.
Chatbot supports business activities such as:
- Helpdesk Management
- Engagement Management
- Communication Management
- Generation Of New Leads
- Workflow Management
Chatbot can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Build Brand Awareness, and Improve Efficiency. It can help manage these activities if you use Mobile E-Mail Chat etc. for these needs. As a solution, Chatbot's capabilities include Bot, Templates, Widgets, etc.
Chatbot Construction Vertical is its biggest customer base.
Reviews
"...TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to...." Peer review by Rebecca O, Market Analyst, Banking
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Chatbot solved their Chatbot needs. Cuspera uses 1003 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Chatbot.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Chatbot.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Mobile and E-Mail |
4.79/5 ★ |
"...TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to...." Peer review by Rebecca O, Market Analyst, Banking |
| Engagement Management with Chat and Website |
4.81/5 ★ |
"...ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies...." Peer review |
| engaging and following up |
4.76/5 ★ |
"...Typeless experience equals swift navigation and increased user engagement. ..." Facebook Messenger ChatBot Integration |
| Communication Management with Social Media, Chat and Facebook |
4.93/5 ★ |
"...Send a message... ..." Chat Widget for Your Website |
| tracking & monitoring communications |
4.90/5 ★ |
"...Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel. ...." Peer review by Stephen Olawale j., ARCHITECT, Construction |
| sending & publishing communications |
4.70/5 ★ |
"...ChatBot can automatically add new leads to your CRM, send you an email after each successful sale, sign customers up to a newsletter, and much more...." Publish your Chatbot |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Mobile and E-Mail |
4.79/5 ★ |
"...TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to...." Peer review by Rebecca O, Market Analyst, Banking |
|
| Engagement Management with Chat and Website |
4.81/5 ★ |
"...ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies...." Peer review |
|
| engaging and following up |
4.81/5 ★ |
| Communication Management with Social Media, Chat and Facebook |
4.93/5 ★ |
"...Send a message... ..." Chat Widget for Your Website |
|
| tracking & monitoring communications |
4.93/5 ★ |
| sending & publishing communications |
4.93/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1003 insights from peers and experts to help you assess how these Chatbot use cases fit your Chatbot needs.
Frequently Asked Questions(FAQ)
for Chatbot
What is Chatbot?
What is Chatbot used for?
What are the top features of Chatbot?
Who uses Chatbot?
What are Chatbot alternatives?
Where is Chatbot located?
Popular Business Setting
for Chatbot
Top Industries
- Construction
- Banking
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Chatbot to Increase sales & revenue and Enhance customer relationships
Chatbot Alternatives
Peer and Expert Opinion on Features
for Chatbot
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (69) |
| Templates | Read Reviews (42) |
| Widgets | Read Reviews (35) |
| Personalization | Read Reviews (29) |
| Ticketing | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (69) |
| Templates | Read Reviews (42) |
| Widgets | Read Reviews (35) |
| Personalization | Read Reviews (29) |
| Ticketing | Read Reviews (12) |
IT and Other Capabilities
for Chatbot
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (38) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (38) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (192) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (192) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Custom Reports | Read Reviews (125) |
| Analytics | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Custom Reports | Read Reviews (125) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for Chatbot
Overall Risk Meter
Top Failure Risks for Chatbot
Vendor Profile Details
Company Name
ChatBot
Company Website
https://www.chatbot.com/HQ Location
One International Place Suite 1400 Boston, MA 02110-2619
Employees
1-10
Social
Financials
PRIVATE
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