Chatbot Overview

Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster.

It personalized customer experience, engaging prospects and customers across multiple communication channels, optimize sales process, generate and qualify leads, provide personalized recommendations, schedule sales calls and meetings, connect leads with sales reps in real-time, simplify sending sales inquiries, and streamline every aspect of customer service processes.

Key features include automatically collecting user data while chatting, organizing users into custom contact lists, no-code chatbot builder, chatbot testing tool, customizable chat widget, prebuilt templates, team up and move faster, measure chatbots’ performance using real-time analytics, and more. Use ChatBot on different platforms and channels using one-click integration Facebook Messenger, Slack, LiveChat, WordPress, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Chatbot solved their Chatbot needs. Cuspera uses 1003 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Chatbot.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Chatbot.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Mobile and E-Mail

4.79/5

Read Reviews (59)

"...Botengine was easy to integrate with our existing Livechat helpdesk program ...." Peer review by Rosemary Nkonde
Engagement Management with Chat and Website

4.81/5

Read Reviews (45)

"...After they chat with a bot, you can follow up personally with qualified leads. ..." 6 Ways to Save Time by Automating Your North Carolina Real Estate Marketing
engaging and following up

4.76/5

Read Reviews (31)

Communication Management with Social Media, Chat and Facebook

4.93/5

Read Reviews (33)

"...Send a message... ..." Chat Widget for Your Website
tracking & monitoring communications

4.90/5

Read Reviews (21)

sending & publishing communications

4.70/5

Read Reviews (11)

PEER EXPERIENCES
Helpdesk Management with Mobile and E-Mail

4.79/5

Read Reviews (59)

"...Botengine was easy to integrate with our existing Livechat helpdesk program ...." Peer review by Rosemary Nkonde
Engagement Management with Chat and Website

4.81/5

Read Reviews (45)

"...After they chat with a bot, you can follow up personally with qualified leads. ..." 6 Ways to Save Time by Automating Your North Carolina Real Estate Marketing
engaging and following up

4.81/5

Read Reviews (31)

Communication Management with Social Media, Chat and Facebook

4.93/5

Read Reviews (33)

"...Send a message... ..." Chat Widget for Your Website
tracking & monitoring communications

4.93/5

Read Reviews (21)

sending & publishing communications

4.93/5

Read Reviews (11)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1003 insights from peers and experts to help you assess how these Chatbot use cases fit your Chatbot needs.

Popular Business Setting

for Chatbot

Top Industries

  • Construction
  • Banking
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Chatbot to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Chatbot

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.65/5

Read Reviews (69)
Templates

4.76/5

Read Reviews (42)
Widgets

4.62/5

Read Reviews (35)
Personalization

4.38/5

Read Reviews (29)
Ticketing

4.51/5

Read Reviews (12)
FEATURES RATINGS AND REVIEWS
bot

4.65/5

Read Reviews (69)
Templates

4.76/5

Read Reviews (42)
Widgets

4.62/5

Read Reviews (35)
Personalization

4.38/5

Read Reviews (29)
Ticketing

4.51/5

Read Reviews (12)

IT and Other Capabilities

for Chatbot

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.62/5

Read Reviews (38)
Data Export

4.43/5

Read Reviews (5)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.62/5

Read Reviews (38)
Data Export

4.43/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.76/5

Read Reviews (35)
Email Support

4.68/5

Read Reviews (15)
Phone Support

4.63/5

Read Reviews (12)
24/7 Support

4.51/5

Read Reviews (192)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.76/5

Read Reviews (35)
Email Support

4.68/5

Read Reviews (15)
Phone Support

4.63/5

Read Reviews (12)
24/7 Support

4.51/5

Read Reviews (192)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (60)
Custom Reports

4.74/5

Read Reviews (125)
Analytics

4.56/5

Read Reviews (24)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (60)
Custom Reports

4.74/5

Read Reviews (125)
Analytics

4.56/5

Read Reviews (24)

Software Failure Risk Guidance

?

for Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatbot

Vendor Profile Details

Company Name

ChatBot

Company Website

https://www.chatbot.com/

HQ Location

One International Place Suite 1400 Boston, MA 02110-2619

Employees

1-10

Social

Financials

Private