Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
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Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We are able to easily and efficiently engage with our customers & clients and resolve issues without being on the phone...." Peer review by Zenovia Leigh, Consumer Services

Peer review evidence (same sources as the product rating summary)

"...We are able to easily and efficiently engage with our customers & clients and resolve issues without being on the phone...." Peer review by Zenovia Leigh, Consumer Services
"...Actually Use an AI-Based Tool Unlike legacy email and social media management tools, SocialConnect and EmailConnect also let brands offer customers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM, with the click of a button...." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place
"...And you can understand customer satisfaction in real time through a combination of sentiment scores and conversation survey results. ..." AI-Powered Chatbots

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, 247.ai, Uniphore Conversation Insights Agent, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

How efficiently Does Liveperson AI Chatbot manage your Engagement Management?

How does Liveperson AI Chatbot facilitate Social Media Management?

How does Liveperson AI Chatbot address your Customer Feedback Management Challenges?

How does Liveperson AI Chatbot facilitate Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

SoundHound AI - Technology - Medium

SoundHound AI (SOUN) Plans LivePerson Deal And Launches OASYS For ...

Santa Clara, USA

SoundHound AI plans to acquire LivePerson to enhance its customer engagement capabilities. The acquisition aims to integrate LivePerson's digital messaging products with SoundHound's voice-focused to...ols, creating a comprehensive customer engagement stack. This move is expected to expand SoundHound's reach across industries, offering a unified voice and messaging solution to enterprise clients.

Read on →
 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

Read on →
 

LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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Azul Airlines - Airlines - Large

Barueri, Brazil

Azul Airlines used LivePerson's conversational AI to improve customer service. In 10 months, they reduced first-contact abandonment by 84%. Human agent conversations increased by 42%. 59% of new conv...ersations were resolved by AI bots. The solution helped Azul's team prioritize customer concerns and resolve problems faster. Service levels improved significantly in less than a year.

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Frost Bank - Banking - Large

San Antonio, USA

Frost Bank uses LivePerson’s platform to connect with customers on their preferred channels, including chat. The bank’s response time is less than a minute, helping them meet service level agreements.... Frost Bank values technology that strengthens human connection. Their approach supports Millennial and Gen Z customers who prefer messaging over calls. LivePerson’s agent workspace boosts productivity and customer satisfaction.

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Virgin Media - Telecommunications - Large

London, UK

Virgin Media used LivePerson to improve digital sales conversations. The company hosts over one million conversations per year. Messaging drives 20% of incremental sales and is 25% more cost effectiv...e than analogue channels. Bots handle after-hours queries, boosting incremental sales by 10%. Customer satisfaction remains high at 86%.

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LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and Uniphore Conversation Insights Agent are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Competitors

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Liveperson AI Chatbot Integrations

Liveperson AI Chatbot integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.67/5 ★

Read Reviews (20)
Data Import

3.71/5 ★

Read Reviews (23)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

M&A

SoundHound AI (SOUN) secures all foreign approvals for LivePerson ...

SoundHound AI has secured all necessary foreign investment approvals for its acquisition of LivePerson, with regulatory clearances from Italy, Canada, Germany, the UK, and Bulgaria. The acquisition, structured as a two-step merger, awaits approval from LivePerson stockholders and other closing conditions. Once completed, LivePerson will become an indirect wholly owned subsidiary of SoundHound.

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M&A

LivePerson nears SoundHound AI merger after approvals

LivePerson's planned acquisition by SoundHound AI has progressed with regulatory approvals from multiple countries, including Bulgaria, Italy, Canada, Germany, and the UK. The merger will make LivePerson an indirect subsidiary of SoundHound, pending shareholder approval and other conditions.

Read more →
M&A

SoundHound AI Secures Global Approvals for LivePerson Merger

SoundHound AI and LivePerson have amended their merger agreement, with SoundHound set to acquire LivePerson as a wholly owned subsidiary. The merger has received necessary regulatory approvals from several countries, though it still requires LivePerson stockholder approval. This merger aims to enhance both companies' positions in AI-powered customer engagement.

Read more →
M&A

LivePerson outlines terms of SoundHound acquisition

LivePerson is set to be acquired by SoundHound AI, with a special stockholder meeting scheduled for August 20, 2026, to approve the merger. The deal values LivePerson at approximately $43 million, offering a 22% premium on its stock. Most LivePerson stockholders will receive SoundHound shares, while TASE-held shares will receive cash. The merger aims to address LivePerson's financial challenges, including declining revenue and a significant debt burden.

Read more →

LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO