Liveperson AI Chatbot Product Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Key Insights

Liveperson Chatbots provide real-time customer engagement capabilities through intelligent engagement driven by behavioral analytics, improving customer satisfaction and driving sales. The platform allows easy tracking of responses and provides insights to improve customer engagement for both agents and managers. However, the core customer information panels on the servicing screens lack customization, which can limit administrator efficiency.

LivePerson offers social media management capabilities through its SocialConnect platform. This platform allows businesses to manage social interactions through the LiveEngage AI-powered messaging platform. SocialConnect simplifies customer care on social media by integrating it with LivePerson's chatbot technology.

Customer stories

Product Business Settings

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive industries and is widely used by Small Business, Enterprise, and Large Enterprise.

Integrations

Local Marketing
Digital Signature
E-Commerce Platform
Email Marketing

How satisfied the customers are with Liveperson AI Chatbot use-cases

Reviews

"...We saw immense value in digital engagement; customers had the ability to both purchase a product and get the right information without leaving the digital channel...." Peer review by Norm Happ, VP of Sales, Small Business Financial Solutions, Intuit

Liveperson AI Chatbot Customer Insights, Testimonials and Case Studies

What benefits does Liveperson AI Chatbot offer for Engagement Management?

How does Liveperson AI Chatbot address your Social Media Management Challenges?

How can Liveperson AI Chatbot optimize your Customer Feedback Management Workflow?

Why is Liveperson AI Chatbot the best choice for Communication Management?

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and Uniphore Conversation Insights Agent are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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a major media company in the United Kingdom - Media Production

LivePerson's Conversational Cloud helped a major UK media company automate and personalize digital sales. The company handled over 1 million conversations per year and achieved 20% incremental sales ...through messaging. They saw a 42% conversion rate, 86% CSAT, and a 29% reduction in cost per acquisition. Digital conversations became 25% more cost effective than analogue. Out-of-hours bots added 10% incremental sales, ensuring no sales were lost when contact centers closed.

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MDabroad - Insurance - Medium

LivePerson's WhatsApp Business integration helped MDabroad, a global insurance partner, improve patient assistance services. MDabroad faced high call and email volumes and low agent efficiency. By sh...ifting to WhatsApp messaging, agents handled 18% more cases. Patients and providers now share documents and schedule visits easily. The solution increased service quality and gave MDabroad a competitive edge in insurance technology.

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Project Management Institute (PMI) - Professional Training & Coaching

LivePerson helped the Project Management Institute (PMI) move 88% of customer conversations from phone and email to messaging channels. PMI used LivePerson’s AI and automation to improve digital cust...omer service. The PMI Virtual Assistant now handles about 38% of incoming chats. This shift led to a 24% increase in contained conversations year over year. Webchats grew by 24% and messaging by 42%.

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A leader in the UK’s energy sector - Utilities - Very Large

LivePerson’s Conversational Intelligence suite helped a leading UK energy company achieve 82% first contact resolution and a 23% containment rate. The company used intent analysis to better understan...d customer needs, especially during the 2021 UK energy crisis. They improved customer engagement and provided more personalized service. The digital transformation supported their goal of helping the UK reach net zero emissions.

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LivePerson's Voice AI

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Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Competitors

Liveperson AI Chatbot Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Liveperson AI Chatbot Integrations

Liveperson AI Chatbot integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.67/5 ★

Read Reviews (20)
Data Import

3.71/5 ★

Read Reviews (23)

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Partnership
 

LivePerson Unveils Event-Driven Orchestration with Coral Active

LivePerson has launched LivePerson Sync in partnership with Coral Active, enhancing CRM integration for contact centers. This solution offers seamless integration with platforms like Salesforce and ServiceNow, improving agent productivity by providing a unified view of customer data. Key features include real-time event-driven orchestration, AI-driven automation, and context-aware synchronization, enabling brands to streamline workflows and enhance customer experiences.

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Financial
 

LivePerson Announces Fourth Quarter 2025 Financial Results

LivePerson reported its Q4 2025 financial results, with total revenue of $59.3 million, a 19% decrease from the previous year due to customer cancellations. The company signed 40 deals, including 36 expansions and 4 new customers. Adjusted EBITDA was $10.8 million. LivePerson's CEO highlighted platform innovations and partnerships, including with Google Cloud, as key growth drivers.

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Partnership
 

LivePerson Announces Event-driven Orchestration Partnership with Coral ...

LivePerson has partnered with Coral Active to launch LivePerson Sync, an event-driven orchestration platform. This integration enhances agent productivity by synchronizing CRM data and workflows within the LivePerson workspace. Key features include real-time CRM integration, AI-driven automation, and context-aware synchronization, offering a unified ecosystem for improved agent experiences.

Read more →
Financial
 

LivePerson Q4 revenue tops guidance at $59.3M

LivePerson reported Q4 revenue of $59.3 million, exceeding its guidance.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO