Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
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Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Greater customer engagement and improved CSAT...." Peer review by SAURABH GUPTA, Transportation/Trucking/Railroad

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, 247.ai, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Comprehensive Insights on Liveperson AI Chatbot Use Cases

What benefits does Liveperson AI Chatbot offer for Engagement Management?

How efficiently Does Liveperson AI Chatbot manage your Social Media Management?

What solutions does Liveperson AI Chatbot provide for Customer Feedback Management?

What benefits does Liveperson AI Chatbot offer for Communication Management?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Case Studies

Telecommunications

CASE STUDY Virgin Media UK

Virgin Media UK used LivePerson’s Conversational Cloud to boost digital sales. They automated and personalized conversations, leading to over 1 million conversations per year. The company saw a 20% i...ncrease in sales through messaging and a 29% drop in cost per acquisition. Conversion rates reached 42% and customer satisfaction hit 86%. Digital conversations became 25% more cost effective than analogue ones.

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Telecommunications

CASE STUDY SKY Cable Corporation

LivePerson’s Conversational Cloud helped SKY Cable Corporation move from a traditional call center to a remote, multi-channel support team during the COVID-19 pandemic. SKY launched support on Twitte...r, Facebook, and Viber, and introduced Kyla, an AI-powered chatbot using natural language processing. In 6 months, SKY reduced average customer handle time from hours to minutes. 1 in 5 conversations were fully handled by chatbots. Bot-contained conversations reached a 77% CSAT score, with a 70% CSAT improvement in 2 months. SKY closed 155,000 conversations per month and saw a 35% increase in agency efficiency.

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Retail

CASE STUDY The RealReal

LivePerson helped The RealReal create easy, effortless, and personalized digital customer experiences. The RealReal faced long call wait times, a growing support backlog, and high agent attrition. Li...vePerson's conversational AI platform enabled a 6-week onboarding, less than 1 minute wait times, and a 40% shift to messaging in 6 months. Customer satisfaction increased by 10%, and agent attrition dropped by 50%. The RealReal improved their consigner experience and reduced agent workload using LivePerson’s conversational intelligence tools.

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Insurance

CASE STUDY Zurich UK

LivePerson helped Zurich UK improve insurance customer engagement by streamlining the claims process. Zurich UK used LivePerson’s IVR deflection and WhatsApp integration to move customers from phone ...to digital messaging. This made it easier for customers to file claims and get updates. Zurich UK reduced the average time to agree on a settlement to just 13 minutes. They saw a 149% increase in messages and a +69 NPS. Zurich now sends 6,000 proactive messages each month.

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Telecommunications

CASE STUDY Virgin Media O2

Virgin Media O2 used LivePerson’s Conversational Cloud to move from synchronous web chat to asynchronous messaging. This solved issues with lost conversations during customer commutes and improved th...e digital experience. After switching, 1 in 5 online broadband sales and 1 in 3 mobile and new acquisition sales came through digital channels. 50% of mobile upgrades used asynchronous messaging. The triage bot Terri helped quickly identify customer intent and guide users, making digital engagement seamless.

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Entertainment

CASE STUDY SportPesa

LivePerson helped SportPesa transform its customer experience with digital messaging and AI. SportPesa replaced multiple systems with a unified solution. 70% of customer interactions in Kenya are now... digital. Automated bots achieved a 58% containment rate. Customer satisfaction reached 80%. SportPesa now serves customers in multiple languages and regions with seamless support.

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LivePerson's Voice AI

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Frequently Asked Questions(FAQ)

for Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and U-Analyze are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Software Failure Risk Guidance

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for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Awards

LivePerson named Leader in Spring 2025 G2 Awards for AI customer engagement

LivePerson has been recognized as a Leader in the Spring 2025 G2 Awards for AI-driven customer engagement solutions. This recognition is based on verified user reviews and highlights LivePerson's effectiveness in transforming digital customer experiences. The company excelled in categories such as AI agents, chatbots, and live chat, showcasing its robust platform and high user adoption rates.

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Awards

CIO names LivePerson one of the best chatbot-building platforms

CIO recognized LivePerson as one of the top chatbot-building platforms, highlighting its comprehensive tool sets for chatbot design, human-AI integration, and significant platform integrations.

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Awards

Fast Company names LivePerson the #1 Most Innovative AI Company in the World

LivePerson has been named the #1 Most Innovative AI Company by Fast Company, recognizing its Conversational AI platform for delivering human-like digital experiences. The platform, powered by nearly one billion interactions monthly, enhances customer care, marketing, and sales through AI-driven conversations. This marks LivePerson's first appearance on Fast Company's overall list, ranking as the 21st Most Innovative Company globally.

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Product

Want better customer service? Dont Call. Text.

LivePerson's CEO, Robert LoCascio, emphasizes the shift from traditional voice calls to messaging for customer service. LivePerson's Conversational Cloud enables brands to connect with consumers via SMS, Facebook Messenger, and other platforms, enhancing customer interactions with AI-driven solutions. This approach aligns with the growing trend of Conversational Commerce, where major tech companies are facilitating direct consumer-to-brand messaging.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO