Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Bounce rates have improved dramatically, and most of the credit goes to digital engagement through LivePerson...." Peer review by David Phillips, Sr. Manager, Digital Marketing, Cvent, Cvent

Peer review evidence (same sources as the product rating summary)

"...Our CSAT scores are fantastic, Advisor Engagement is higher than ever before and we have considerable effciencies on the horizon...." Peer review by David Saines, Operational Change Manager, Virgin Atlantic
"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line...." 7 of the Best AI Chatbots for 2019
"...Compared with traditional phone calls, messaging conversations increase customer satisfaction by 20%, double agent efficiency, and cut labor cost per interaction in half. ..." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, 247.ai, Uniphore Conversation Insights Agent, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

What makes Liveperson AI Chatbot ideal for Engagement Management?

How does Liveperson AI Chatbot address your Social Media Management Challenges?

What solutions does Liveperson AI Chatbot provide for Customer Feedback Management?

What makes Liveperson AI Chatbot ideal for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

Read on →
 

LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

Read on →

TGH Urgent Care - Hospital & Health Care - Medium

Tampa, USA

LivePerson Voice bot AI helped TGH Urgent Care manage a surge in patient calls. The urgent care provider deflected 40% of calls to SMS, reducing daily calls from 543 to 334. Call answer rates rose fr...om 20% to 80%. Staff stress dropped and patient experience improved. The solution blended AI, messaging, and human agents for faster, more efficient service.

Read more →

Sweetwater - Retail - Medium

Fort Wayne, USA

Sweetwater needed to keep PCI compliance for call recordings without losing important customer data. They used LivePerson's conversation intelligence software, Analytics Studio, to scrub sensitive da...ta while keeping audio quality high. The tool helped Sweetwater coach sales engineers, monitor customer sentiment, and find best practices. Sweetwater now uses call data to improve customer experience and make better business decisions. They achieved compliance and kept their valuable call insights.

Read more →

SportPesa - Entertainment - Large

Nairobi, Kenya

LivePerson helped SportPesa, a leading sports entertainment company, transform its customer experience. 70% of customer interactions in Kenya are now digital. AI-powered chatbots achieved a 58% conta...inment rate, reducing agent workload. Customer satisfaction reached 80% after consolidating support on LivePerson’s Conversational Cloud. The company now delivers seamless, multilingual support across web, SMS, WhatsApp, and more.

Read more →

EDF - Utilities - Very Large

London, UK

EDF used LivePerson to improve digital customer experience. They achieved 82% first contact resolution and a 23% containment rate. LivePerson’s Conversational Intelligence helped EDF understand custo...mer needs and respond quickly during the UK energy crisis. Automation and messaging channels reduced call volume and improved agent efficiency. Customers now get faster answers and more ways to connect, making service better for everyone.

Read more →

LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and Uniphore Conversation Insights Agent are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Competitors

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Liveperson AI Chatbot Integrations

Liveperson AI Chatbot integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.67/5 ★

Read Reviews (20)
Data Import

3.71/5 ★

Read Reviews (23)

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

M&A

SoundHound AI LivePerson Deal Tests Investor Patience And OASYS ...

SoundHound AI has acquired LivePerson, expanding its enterprise customer base in the conversational AI sector. The acquisition aims to leverage SoundHound's OASYS platform for broader enterprise adoption. This strategic move is expected to enhance SoundHound AI's market position and drive new contract opportunities.

Read more →
M&A

Risky Integration or Rewarding Returns? The Stakes of SoundHound's LivePerson Acquisition.

SoundHound AI plans to acquire LivePerson in an all-stock transaction valued at $43 million, aiming to leverage LivePerson's text-based conversational AI to complement its voice-based AI technology. The acquisition is expected to generate $100 million in revenue by 2027, despite LivePerson's recent financial struggles and market skepticism about SoundHound's profitability.

Read more →
Financial

LivePerson, Inc. Q1 2026 Financial Results & SoundHound AI Acquisition ...

LivePerson, Inc. reported a net loss of $14.1 million for Q1 2026, widening from $8.8 million in the previous period. The company faces significant financial challenges, including a stockholders' deficit of $51.5 million and $373.7 million in long-term debt. Despite these issues, the net loss per share improved to $0.73 from $2.32, indicating fewer shares outstanding. Investors should monitor liquidity, debt obligations, and potential strategic actions.

Read more →
Executive

Ryan Vardeman Joins LivePerson Board of Directors

Ryan Vardeman has been appointed to the board of directors at LivePerson.

Read more →

LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO