Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Live chat makes it very easy for customers to engage with your support staff...." Peer review by Chad Fletcher

Peer review evidence (same sources as the product rating summary)

"...New LivePerson PlatformsSocialConnect provides simplified customer care of social media, helping businesses manage social interactions through the LiveEngage AI-powered messaging platform...." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations
"...The post LivePerson adds social and email to its conversational platform appeared first on Marketing Land. via Marketing Land..." LivePerson adds social and email to its conversational platform
"...Compared with traditional phone calls, messaging conversations increase customer satisfaction by 20%, double agent efficiency, and cut labor cost per interaction in half. ..." NexTechar Teams with LivePerson to Personalize AR Through Conversational Commerce

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent, Sendbird, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

What Are the key features of Liveperson AI Chatbot for Engagement Management?

How does Liveperson AI Chatbot facilitate Social Media Management?

What Are the key features of Liveperson AI Chatbot for Customer Feedback Management?

What Are the key features of Liveperson AI Chatbot for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

SoundHound AI

SoundHound CEO Maps Post-LivePerson Strategy Around Hybrid AI, Edge Computing

SoundHound AI has acquired LivePerson, integrating its voice-native AI platform with LivePerson's enterprise digital messaging infrastructure. This merger creates a unified omnichannel agentic stack ...on the OASYS platform, targeting cross-sell opportunities across 25 Fortune 100 customers. The acquisition aims to blend AI with human oversight, enhancing privacy, latency, and margin structure while competing with cloud giants.

Read on →
 

SoundHound AI - Technology - Medium

SoundHound AI (SOUN) Plans LivePerson Deal And Launches OASYS For ...

Santa Clara, USA

SoundHound AI plans to acquire LivePerson to enhance its customer engagement capabilities. The acquisition aims to integrate LivePerson's digital messaging products with SoundHound's voice-focused to...ols, creating a comprehensive customer engagement stack. This move is expected to expand SoundHound's reach across industries, offering a unified voice and messaging solution to enterprise clients.

Read on →
 

AVIS - Automotive - Large

Parsippany, USA

LivePerson’s conversational AI helped AVIS automate car rental reservations. Nativa used LivePerson to build bots that handle bookings, quotes, and payments in real time. The bots use natural languag...e processing to understand customer requests about cities, airports, and branches. AVIS saw bot understanding rise to 88.3% and containment reach 69.9%. Customer satisfaction grew to 91.4%.

Read more →
 

KDDI - Telecommunications - Very Large

Tokyo, Japan

LivePerson helped KDDI boost customer satisfaction to a record 90% by introducing conversational messaging across digital channels. Messaging outperformed call centers in satisfaction and reduced ope...rator turnover by 1.5%. Operator productivity doubled with bot integration. KDDI also saw significant cost savings in some areas. The solution made it easier for younger customers to get support using channels like LINE and Apple Messages for Business.

Read more →
 

Gett - Transportation/Trucking/Railroad - Medium

Tel Aviv, Israel

LivePerson helped Gett manage nearly 100,000 weekly support interactions. Gett used AI-powered chatbots to handle over 50% of customer and driver questions. This automation raised customer satisfacti...on scores from 60-70% to 90%. Bots resolved 90% of lost item cases instantly. Gett’s team now focuses on complex issues, improving efficiency and service quality.

Read more →

Frost Bank - Banking - Large

San Antonio, USA

Frost Bank uses LivePerson’s platform to connect with customers on their preferred channels, including chat. The bank’s response time is less than a minute, helping them meet service level agreements.... Frost Bank values technology that strengthens human connection. Their approach supports Millennial and Gen Z customers who prefer messaging over calls. LivePerson’s agent workspace boosts productivity and customer satisfaction.

Read more →

LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent and Sendbird are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Competitors

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Liveperson AI Chatbot Integrations

Liveperson AI Chatbot integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.67/5 ★

Read Reviews (20)
Data Import

3.71/5 ★

Read Reviews (23)

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Product

LivePerson Conversational Cloud Says AI Agent Testing Is 60% Faster. Buyers Need the Proof

LivePerson's Conversational Cloud claims a 60% faster AI agent testing cycle with Syntrix, though lacks detailed methodology. The platform integrates CRM and workflow data, enhancing customer journey orchestration. The pending SoundHound acquisition aims to bridge voice and digital channels, but remains uncompleted. Buyers should verify claims through real-world testing.

Read more →
M&A

SoundHound Closes LivePerson Deal And Issues 37 Million Shares

SoundHound AI Inc. has completed its acquisition of LivePerson, resulting in LivePerson's stock ceasing to trade on Nasdaq. The deal involved SoundHound issuing nearly 37 million shares to retire LivePerson's outstanding debt. John Collins, previously with LivePerson, is now the CFO of the combined entity.

Read more →
M&A

SoundHound AI Completes Acquisition of LivePerson, Creating

SoundHound AI has completed its acquisition of LivePerson, integrating LivePerson's digital messaging infrastructure with SoundHound's voice AI to create a unified customer engagement platform. This merger enhances SoundHound's capabilities across voice and digital channels, aiming for significant revenue growth and market expansion.

Read more →
M&A

SoundHound AI, Inc. completed the acquisition of LivePerson, Inc. from ...

SoundHound AI, Inc. completed the acquisition of LivePerson, Inc.

Read more →

LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO