Customer stories

Popular Business Setting

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive industries and is widely used by Small Business,Enterprise, and Large Enterprise.

Integrations

Local Marketing
Digital Signature
E-Commerce Platform
Email Marketing

Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Our CSAT scores are fantastic, Advisor Engagement is higher than ever before and we have considerable effciencies on the horizon...." Peer review by David Saines, Operational Change Manager, Virgin Atlantic

Liveperson AI Chatbot Customer Insights, Testimonials and Case Studies

How can Liveperson AI Chatbot optimize your Engagement Management Workflow?

How can Liveperson AI Chatbot optimize your Social Media Management Workflow?

What makes Liveperson AI Chatbot ideal for Customer Feedback Management?

Why is Liveperson AI Chatbot the best choice for Communication Management?

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and Uniphore Conversation Insights Agent are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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a major media company in the United Kingdom - Media Production

LivePerson's Conversational Cloud helped a major UK media company automate and personalize digital sales. The company handled over 1 million conversations per year and achieved 20% incremental sales ...through messaging. They saw a 42% conversion rate, 86% CSAT, and a 29% reduction in cost per acquisition. Digital conversations became 25% more cost effective than analogue. Out-of-hours bots added 10% incremental sales, ensuring no sales were lost when contact centers closed.

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MDabroad - Insurance - Medium

LivePerson's WhatsApp Business integration helped MDabroad, a global insurance partner, improve patient assistance services. MDabroad faced high call and email volumes and low agent efficiency. By sh...ifting to WhatsApp messaging, agents handled 18% more cases. Patients and providers now share documents and schedule visits easily. The solution increased service quality and gave MDabroad a competitive edge in insurance technology.

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Project Management Institute (PMI) - Professional Training & Coaching

LivePerson helped the Project Management Institute (PMI) move 88% of customer conversations from phone and email to messaging channels. PMI used LivePerson’s AI and automation to improve digital cust...omer service. The PMI Virtual Assistant now handles about 38% of incoming chats. This shift led to a 24% increase in contained conversations year over year. Webchats grew by 24% and messaging by 42%.

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A leader in the UK’s energy sector - Utilities - Very Large

LivePerson’s Conversational Intelligence suite helped a leading UK energy company achieve 82% first contact resolution and a 23% containment rate. The company used intent analysis to better understan...d customer needs, especially during the 2021 UK energy crisis. They improved customer engagement and provided more personalized service. The digital transformation supported their goal of helping the UK reach net zero emissions.

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LivePerson's Voice AI

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Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Competitors

Liveperson AI Chatbot Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Liveperson AI Chatbot Integrations

Liveperson AI Chatbot integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.67/5 ★

Read Reviews (20)
Data Import

3.71/5 ★

Read Reviews (23)

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Executive
 

Tripp Lane Joins LivePerson Board of Directors - Morningstar

Nathan "Tripp" Lane has been appointed to the LivePerson Board of Directors. Lane brings extensive experience in guiding technology companies on strategy and operational effectiveness. His appointment aims to enhance shareholder value and support LivePerson's strategic goals.

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Financial
 

LivePerson Inc (LPSN) Q3 2025 Earnings Call Highlights: Surpassing ...

LivePerson exceeded its Q3 2025 financial guidance, reporting $60.2 million in revenue and $4.8 million in adjusted EBITDA. The company launched Conversation Simulator, enhancing AI and human agent training. LivePerson also strengthened its partnership with Google, joining Google Cloud Marketplace and launching Copilot Translate. Despite challenges in revenue retention and service declines, the company improved customer confidence through debt refinancing and cost restructuring.

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Product
 

LivePerson Launches Conversation Simulator to De-risk ... - Morningstar

LivePerson has launched the Conversation Simulator, a platform designed to mitigate risks associated with generative AI by allowing brands to test and train AI and human agents before customer interactions. This vendor-agnostic tool helps ensure AI accuracy and compliance, addressing challenges like unpredictability and compliance in AI adoption. Brands such as Telstra are already benefiting from its capabilities.

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Awards
 

LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance

LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO