Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
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Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Our CSAT scores are fantastic, Advisor Engagement is higher than ever before and we have considerable effciencies on the horizon...." Peer review by David Saines, Operational Change Manager, Virgin Atlantic

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent, Sendbird, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

What benefits does Liveperson AI Chatbot offer for Engagement Management?

How does Liveperson AI Chatbot address your Social Media Management Challenges?

What benefits does Liveperson AI Chatbot offer for Customer Feedback Management?

How does Liveperson AI Chatbot address your Communication Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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A major online musical instruments and pro audio equipment retailer - Retail - retail

Analytics Studio by LivePerson helped a leading online musical instruments retailer keep their call data safe and PCI compliant. The retailer needed to protect sensitive cardholder data without losin...g important customer conversation details. Analytics Studio used AI to scrub sensitive data from call recordings while keeping audio quality high. The retailer now uses call data to improve customer experience, coach sales engineers, and make better business decisions. They also monitor privacy permissions and analyze call data at scale.

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Talkmobile - Telecommunications - Telecommunications

LivePerson's conversational AI platform helped Talkmobile achieve a 92% customer satisfaction score and a 66 NPS. Talkmobile used digital channels, web messaging, and secure forms to improve customer... service. First contact resolution reached 89%. Response times dropped to under one minute. Talkmobile won multiple UK and international customer experience awards for their digital transformation.

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Mouser Electronics - Consumer Electronics - Consumer Electronics

LivePerson helped Mouser Electronics handle a surge in customer service demand during the pandemic. Mouser deployed 21 customer service bots in 13 languages, supporting 250,000 annual interactions. T...he company achieved a 92% CSAT by expanding digital channels and using dynamic routing. Messaging, including WeChat for APAC, enabled Mouser to scale support and improve customer experience. Mouser's digital transformation with LivePerson ensured high-quality service across all channels.

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Virgin Media - Telecommunications - Telecommunications

Virgin Media used LivePerson's Conversational Cloud to boost digital sales. They automated and personalized conversations, leading to over 1 million conversations per year. Messaging drove 20% increm...ental sales and 42% conversion rates. The company saw a 29% reduction in cost per acquisition and improved CSAT to 86%. Out-of-hours bots added 10% more sales, making digital conversations 25% more cost effective than analogue ones.

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LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions(FAQ)

for Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent and Sendbird are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Software Failure Risk Guidance

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for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Product

Introducing the LivePerson Community and Customer Success Center

LivePerson has launched its Community and Customer Success Center, offering resources for skill development and digital conversation automation. The platform includes Conversational Growth Paths, providing strategic guidance through stages of conversational maturity, and a Connection Center for peer interaction. This initiative aims to enhance customer engagement and optimize the use of LivePerson solutions.

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Partnership

LivePerson Announces Event-driven Orchestration Partnership with Coral ...

LivePerson has launched LivePerson Sync in partnership with Coral Active. This new solution integrates CRM data and workflows into the live agent workspace, enhancing productivity by providing a unified view of customer information. LivePerson Sync offers real-time event-driven orchestration and AI-driven automation, improving agent experiences and reducing handle times.

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Partnership

LivePerson Unveils Event-Driven Orchestration with Coral Active

LivePerson has launched LivePerson Sync in partnership with Coral Active, enhancing CRM integration for contact centers. This solution offers seamless integration with platforms like Salesforce and ServiceNow, improving agent productivity by providing a unified view of customer data. Key features include real-time event-driven orchestration, AI-driven automation, and context-aware synchronization, enabling brands to streamline workflows and enhance customer experiences.

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Financial

LivePerson details AI-driven customer platform, 2025 loss

LivePerson reported a financial loss for 2025 while highlighting its AI-driven customer platform. The platform aims to enhance customer interactions through advanced conversational AI technology.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO