Yext Platform Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Yext Platform.

Other use cases:

  • Rating And Review Management
  • Social Media Management
  • Digital Marketing
  • Reputation Management
  • Knowledge Management
  • Content Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Yext Platform.

Other priorities:

  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Launch New Products
  • Improve Consistency
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Shorten Ramp Up Time
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Yext Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Yext Platform works with different mediums / channels such as Website. and Social Media.

Yext Platform's features include Personalization, SEO, Alerts: Popups & Notifications, etc. and Yext Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also Yext Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Some of our loan officers had really sophisticated business listing presences online, but most did not.[...]. We knew that if we standardized that across the board with all of our loan officers, that would amplify Movement's voice and reach overall." - Jake Fehling

Yext Platform, BrightLocal, Store Locator Platforms, StoreRocket, uberall, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.

Popular Business Setting

for Yext Platform

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care and is widely used by Small Business, Large Enterprise, and Enterprise.

Yext Platform Customer wins, Customer success stories, Case studies

How does Yext Platform address your Engagement Management Challenges?

What benefits does Yext Platform offer for Communication Management?

What solutions does Yext Platform provide for Rating And Review Management?

How can Yext Platform optimize your Social Media Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Jake Fehling

Vice president of Marketing

Movement Mortgage

Some of our loan officers had really sophisticated business listing presences online, but most did not.[...]. We knew that if we standardized that across the board with all of our loan officers, that would amplify Movement's voice and reach overall. Testimonial By Jake Fehling
Yext Platform testimonial

Douglas Kwong

Director of Digital

Cicis

With Yext, we’re better able to attract customers online and successfully get them through our doors. Testimonial By Douglas Kwong
Yext Platform testimonial

Matthieu Broussin

Digital Transformation Manager, Beaumanoir China

Cache Cache

Before Yext, if you were looking for Cache Cache on Baidu, for example, you would find wrong information. We’ve solved that with Yext. And doing so has improved the information we give to our customers, our overall visibility, and our store traffic. Testimonial By Matthieu Broussin
CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Jake Fehling

Vice president of Marketing

Movement Mortgage

Some of our loan officers had really sophisticated business listing presences online, but most did not.[...]. We knew that if we standardized that across the board with all of our loan officers, that would amplify Movement's voice and reach overall. Testimonial By Jake Fehling
Yext Platform testimonial

Douglas Kwong

Director of Digital

Cicis

With Yext, we’re better able to attract customers online and successfully get them through our doors. Testimonial By Douglas Kwong
Yext Platform testimonial

Matthieu Broussin

Digital Transformation Manager, Beaumanoir China

Cache Cache

Before Yext, if you were looking for Cache Cache on Baidu, for example, you would find wrong information. We’ve solved that with Yext. And doing so has improved the information we give to our customers, our overall visibility, and our store traffic. Testimonial By Matthieu Broussin

Speedy - Automotive

Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to update and manage information for nearly 500 shops across ...France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.

Italiana Petroli Gruppo - Oil & Energy

Yext helped Italiana Petroli Gruppo improve its digital presence. The company wanted customers to easily find its gas stations online. Italiana Petroli faced problems with missing Google Business Pro...files and old IT systems. Yext provided a solution to manage and update information for 4,500 locations. The platform made it easier for customers to get directions and contact stations. Italiana Petroli also used Yext to support its new electric vehicle brand and monitor customer feedback.

McFIT - Health, Wellness And Fitness

Yext helped McFIT manage digital listings for over 250 branches. McFIT needed a way to make it easier for people to find their gyms online. Yext let them update and control all their location data fr...om one place. The platform synced information to search engines, maps, and social media. McFIT used Yext to track reviews and compare performance with competitors. This made it easier to spot problems and improve their services.

Fazoli's - Restaurants

Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data and improve local search results. The company made it easier to... show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.

Protestant Church in the Rhineland - Religious Institutions

Yext Reviews helped the Protestant Church in the Rhineland improve digital communication with its 2.2 million members. The church faced challenges as parishioners increasingly sought information and ...contact online. By using Yext, they managed reviews more efficiently and responded faster to inquiries. This led to a 29% increase in review response rate and a 4.5-star average rating. The church built more trust and became more accessible to its community online.

FedEx - Transportation/trucking/railroad

FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was to boost discoverability and reputation wit...h a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.

Link Facebook Account with Yext

Video Thumbnail

Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

BrightLocal, Store Locator Platforms, StoreRocket and Uberall are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.
lightning

Peers used Yext Platform for engagement management and advertisement

Yext Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Yext, Inc. News

Product

Yext predicts AI will redefine online discovery by 2026

Yext forecasts a significant transformation in online discovery by 2026, driven by AI search tools and growing consumer trust in AI recommendations. The company highlights a shift from traditional search results to AI-generated summaries and personalized recommendations. Yext emphasizes the need for structured data and verified knowledge to enhance AI interactions, predicting that websites will serve more as data sources for AI systems.

Product

Yext Deprecates Legacy Tool, Rolls Out Modular Features in Mobile-First Platform Revamp

Yext has deprecated its Knowledge Assistant tool and introduced new modular features in its digital experience platform. The update includes a user-editable schema for technical SEO, a starting location for map-based locator pages, and a customizable banner section, aligning with Yexts shift towards a mobile-first, modular web architecture.

Executive

Yext (YEXT): Evaluating Valuation After Strategic Leadership Hire and Global Expansion Push

Yext has appointed Wendi Sturgis as Senior Vice President International to drive growth in the EMEA region. This strategic leadership hire aligns with Yext's global expansion efforts. The company is experiencing a significant increase in share price and total shareholder return, driven by digital innovation and new product launches like Yext Scout. Despite its high price-to-earnings ratio, Yext is considered undervalued with a fair value estimate of $9.44.

Executive

Yext appoints Wendi Sturgis as SVP International

Yext appoints Wendi Sturgis as SVP International

Yext, Inc. Profile

Company Name

Yext, Inc.

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Financials

SERIES F