Yext Platform Overview

This is a summary of the comprehensive capabilities and benefits of Yext Platform based on over 4439 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Yext Platform, Google My Business, uberall, BrightLocal, Synup, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Yext Platform is right for your needs? Our Cuspera AI engine can evaluate how Yext Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

Yext Platform supports business activities such as:

  • Engagement Management
  • Advertisement
  • Communication Management
  • Rating And Review Management
  • Social Media Management

Yext Platform can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Improve Efficiency, Enter New Markets Internationally Or Locally, Build Brand Awareness, etc. It can help manage these activities if you use Website and Social Media for these needs. As a solution, Yext Platform's capabilities include Personalization, SEO, Alerts: Popups & Notifications, etc.

Yext Platform was founded in 2006. Marketing and Advertising Vertical is its biggest customer base.

Reviews

"Customer service is our way of life at Enterprise Holdings. We chose Yext to improve our online discoverability while delivering the best possible customer experience. " - James Wilson

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Yext Platform.

Other priorities:

  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Launch New Products
  • Improve Consistency
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Advertisement , Communication Management , as the business use cases that they have been most satisfied while using Yext Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.88/5 ★

Read Reviews (177)

"...Leverages the Yext Knowledge Engine to Engage Customers at a Local Level Read Now Tailored Brands...." Case Study G-Star RAW
engaging and following up

4.88/5 ★

Read Reviews (121)

"...We monitor clicks, and we definitely see our customers engage heavily off our website, directly on listings like Google, as they gather information and learn about us...."
engaging with scheduling & cadence

3.97/5 ★

Read Reviews (2)

"...Tableau is an integral part of BAYADA's reporting cadence...."
Advertisement with Website

3.20/5 ★

Read Reviews (137)

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Yext
Communication Management with Social Media

4.31/5 ★

Read Reviews (104)

"...We used their PowerListings service for two locations and have been generally pleased with how quickly the listings were published and their effect on increasing our exposure...."
sending & publishing communications

4.28/5 ★

Read Reviews (87)

"...So for example, in one of our stores, there was a flood and we had to mark it closed on all of the major publishers...."
tracking & monitoring communications

4.32/5 ★

Read Reviews (15)

"...Yext For tracking social media monitoring and reviews, Paul suggests Yext...."
PEER EXPERIENCES
Engagement Management

4.88/5 ★

Read Reviews (177)

"...Leverages the Yext Knowledge Engine to Engage Customers at a Local Level Read Now Tailored Brands...." Case Study G-Star RAW
engaging and following up

4.88/5 ★

Read Reviews (121)

engaging with scheduling & cadence

4.88/5 ★

Read Reviews (2)

Advertisement with Website

3.20/5 ★

Read Reviews (137)

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Yext
Communication Management with Social Media

4.31/5 ★

Read Reviews (104)

"...We used their PowerListings service for two locations and have been generally pleased with how quickly the listings were published and their effect on increasing our exposure...." Peer review by William L, Chief, Marketing and Advertising
sending & publishing communications

4.31/5 ★

Read Reviews (87)

tracking & monitoring communications

4.31/5 ★

Read Reviews (15)

58+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4439 insights from peers and experts to help you assess how these Yext Platform use cases fit your Local Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

James Wilson

Global Performance Marketing Manager

Enterprise Holdings

Customer service is our way of life at Enterprise Holdings. We chose Yext to improve our online discoverability while delivering the best possible customer experience. Testimonial By James Wilson

Amanda Buechel

Social Media Manager

Graeter's Ice Cream

Using Yext has definitely helped us get closer to our customers, whether that’s been online or in the stores. And the platform has made it easy to communicate very rapidly with our customers during all this uncertainty. Testimonial By Amanda Buechel

Joe Sloan

Digital Marketing Manager

Challenger School

No matter where a parent is coming from — whether they have done a Google search or found us through the Yellow Pages — we know we have the same messaging and that we’re directing them towards the correct page on our website. That’s all thanks to Yext. Testimonial By Joe Sloan
CUSTOMERS TESTIMONIALS

James Wilson

Global Performance Marketing Manager

Enterprise Holdings

Customer service is our way of life at Enterprise Holdings. We chose Yext to improve our online discoverability while delivering the best possible customer experience. Testimonial By James Wilson

Amanda Buechel

Social Media Manager

Graeter's Ice Cream

Using Yext has definitely helped us get closer to our customers, whether that’s been online or in the stores. And the platform has made it easy to communicate very rapidly with our customers during all this uncertainty. Testimonial By Amanda Buechel

Joe Sloan

Digital Marketing Manager

Challenger School

No matter where a parent is coming from — whether they have done a Google search or found us through the Yellow Pages — we know we have the same messaging and that we’re directing them towards the correct page on our website. That’s all thanks to Yext. Testimonial By Joe Sloan

Case Studies

COMPANY CASE STUDIES
Case Study Fazoli's

Fazoli’s Serves Up Fresh Fare and Fresh Information with Yext

Read More
Case Study Dime Community Bank

Dime Community Bank uses Yext to enhance its customer experience online.

Read More
Case Study Sixt

Sixt Partners With Yext for Online Visibility and Reputation Management

Read More

Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

Google My Business, Uberall, BrightLocal and Synup are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.

Popular Business Setting

for Yext Platform

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Peers used Yext Platform to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Yext Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.07/5 ★

Read Reviews (349)
SEO

4.56/5 ★

Read Reviews (131)
Alerts: popups & Notifications

3.97/5 ★

Read Reviews (78)
Landing page

4.03/5 ★

Read Reviews (55)
Dashboard

4.28/5 ★

Read Reviews (55)
FEATURES RATINGS AND REVIEWS
Personalization

4.07/5 ★

Read Reviews (349)
SEO

4.56/5 ★

Read Reviews (131)
Alerts: popups & Notifications

3.97/5 ★

Read Reviews (78)
Landing page

4.03/5 ★

Read Reviews (55)
Dashboard

4.28/5 ★

Read Reviews (55)

IT and Other Capabilities

for Yext Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5 ★

Read Reviews (100)
Data Import

3.93/5 ★

Read Reviews (262)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5 ★

Read Reviews (100)
Data Import

3.93/5 ★

Read Reviews (262)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.61/5 ★

Read Reviews (45)
Email Support

4.46/5 ★

Read Reviews (28)
Phone Support

4.42/5 ★

Read Reviews (49)
24/7 Support

4.15/5 ★

Read Reviews (382)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.61/5 ★

Read Reviews (45)
Email Support

4.46/5 ★

Read Reviews (28)
Phone Support

4.42/5 ★

Read Reviews (49)
24/7 Support

4.15/5 ★

Read Reviews (382)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Vendor Profile Details

Company Name

Yext

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Financials

SERIES F