Yext Platform Overview

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Yext Platform.

Other priorities:

  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Launch New Products
  • Improve Consistency
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Advertisement , Communication Management , as the business use cases that they have been most satisfied while using Yext Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.88/5

Read Reviews (177)

"...This is going to become more powerful and useful and it's great for our stores to be engaged with a search experience cloud like Yext..." Case Study Whitbread
engaging and following up

4.88/5

Read Reviews (121)

engaging with scheduling & cadence

3.97/5

Read Reviews (2)

Advertisement with Website

3.20/5

Read Reviews (137)

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Enterprise Holdings
Communication Management with Social Media

4.31/5

Read Reviews (104)

"...It also monitors for any reviews and sends an email notification when our clients get one...." Peer review by Adam D., CEO, Marketing and Advertising
sending & publishing communications

4.28/5

Read Reviews (87)

tracking & monitoring communications

4.32/5

Read Reviews (15)

PEER EXPERIENCES
Engagement Management

4.88/5

Read Reviews (177)

"...This is going to become more powerful and useful and it's great for our stores to be engaged with a search experience cloud like Yext..." Case Study Whitbread
engaging and following up

4.88/5

Read Reviews (121)

engaging with scheduling & cadence

4.88/5

Read Reviews (2)

Advertisement with Website

3.20/5

Read Reviews (137)

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Enterprise Holdings
Communication Management with Social Media

4.31/5

Read Reviews (104)

"...It also monitors for any reviews and sends an email notification when our clients get one...." Peer review by Adam D., CEO, Marketing and Advertising
sending & publishing communications

4.31/5

Read Reviews (87)

tracking & monitoring communications

4.31/5

Read Reviews (15)

58+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4439 insights from peers and experts to help you assess how these Yext Platform use cases fit your Local Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Steve Creel

SVP, Director of Online and Mobile Websites

BBVA USA

Yext gave us insights to watch as people asked nuanced questions in search. Then we used Yext Answers to write up FAQs, set up cards, and position those within the search results on our website to get succinct information to people directly, and then link them through to more in-depth pages. Testimonial By Steve Creel

LaGenia Watkins

Marketing Assistant

LasikPlus

Searching content on the site was made easier with Yext Answers, and we saw our searches increase. In just our first week, the number of people using the search bar was astounding. Testimonial By LaGenia Watkins

Bert Middendorp

Manager of eCommerce

hunkemoller

The ability to update business information, respond to reviews, and get a holistic view of analytics from a central dashboard were key differentiators that set Yext apart. We needed an advanced platform to support us, and that's why the Yext Search Experience Cloud was out top choice. Testimonial By Bert Middendorp
CUSTOMERS TESTIMONIALS

Steve Creel

SVP, Director of Online and Mobile Websites

BBVA USA

Yext gave us insights to watch as people asked nuanced questions in search. Then we used Yext Answers to write up FAQs, set up cards, and position those within the search results on our website to get succinct information to people directly, and then link them through to more in-depth pages. Testimonial By Steve Creel

LaGenia Watkins

Marketing Assistant

LasikPlus

Searching content on the site was made easier with Yext Answers, and we saw our searches increase. In just our first week, the number of people using the search bar was astounding. Testimonial By LaGenia Watkins

Bert Middendorp

Manager of eCommerce

hunkemoller

The ability to update business information, respond to reviews, and get a holistic view of analytics from a central dashboard were key differentiators that set Yext apart. We needed an advanced platform to support us, and that's why the Yext Search Experience Cloud was out top choice. Testimonial By Bert Middendorp

Case Studies

COMPANY CASE STUDIES
Case Study Roots

Roots Uses Yext to Manage Brand Information and Drive Foot Traffic

Read More
Case Study Villa Restaurant Group

Villa Restaurant Group Leverages Yext to Maintain Brand Consistency

Read More
Case Study Cox Communications

Cox Communications Provides Direct Answers to Customer Questions With Yext

Read More

Popular Business Setting

for Yext Platform

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Peers used Yext Platform to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Yext Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.07/5

Read Reviews (349)
SEO

4.56/5

Read Reviews (131)
Alerts: popups & Notifications

3.97/5

Read Reviews (78)
Landing page

4.03/5

Read Reviews (55)
Dashboard

4.28/5

Read Reviews (55)
FEATURES RATINGS AND REVIEWS
Personalization

4.07/5

Read Reviews (349)
SEO

4.56/5

Read Reviews (131)
Alerts: popups & Notifications

3.97/5

Read Reviews (78)
Landing page

4.03/5

Read Reviews (55)
Dashboard

4.28/5

Read Reviews (55)

IT and Other Capabilities

for Yext Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (100)
Data Import

3.93/5

Read Reviews (262)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (100)
Data Import

3.93/5

Read Reviews (262)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.61/5

Read Reviews (45)
Email Support

4.46/5

Read Reviews (28)
Phone Support

4.42/5

Read Reviews (49)
24/7 Support

4.15/5

Read Reviews (382)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.61/5

Read Reviews (45)
Email Support

4.46/5

Read Reviews (28)
Phone Support

4.42/5

Read Reviews (49)
24/7 Support

4.15/5

Read Reviews (382)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (43)
Analytics

4.19/5

Read Reviews (222)
Custom Reports

3.91/5

Read Reviews (473)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (43)
Analytics

4.19/5

Read Reviews (222)
Custom Reports

3.91/5

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Vendor Profile Details

Company Name

Yext

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

501-1000

Social

Financials

IPO