Yext Platform: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Yext Platform
Brand: Yext Platform
Rating: 4.34 (4439 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4439)

Product and Vendor News

Yext, Inc (YEXT) Q4 2026 Earnings Results 09/03/2026
Yext Announces Fourth Quarter and Fiscal Year 2026 Results 08/03/2026
Yext (YEXT) turns FY26 profit, boosts EBITDA and launches $140M tender 08/03/2026
How Yext and AdCellerant Are Helping Brands Drive Visibility 23/02/2026

Customer stories

Yext helped The Gym Group manage online listings and reviews for over 240 UK gym locations. The Gym Group faced challenges with outdated listings and 40,000 unanswered reviews, hurting visibility and engagement. After adopting Yext Reviews and Listings, a four-person team responded to 44,000 reviews in five weeks. The platform enabled automatic updates to 50+ digital endpoints, ensuring consistent and accurate information. The Gym Group saw a 374% growth in five-star ratings and 23% year-over-year growth in clicks.
Yext helped La Poste automate updates for 35,000 contact points. This improved digital visibility and search ranking. La Poste reached 550 million Google views and saw an 11.5% increase in customer satisfaction. The solution made it easier for customers to find locations and services. Yext enabled fast deployment of local and service pages at scale.
Yext helps SureFire Local manage online listings, boost reputation, and drive search discoverability. SureFire Local needed a single solution to let customers update local listings without using many systems. Yext's APIs let SureFire Local automate listings management and improve efficiency. Customers can update their listings in real time through SureFire Local's dashboard. Yext's Publisher Network gives SureFire Local's customers access to over 200 publishers. This helps SureFire Local's customers improve their Google search traffic and online visibility.
Yext helped Salvatore's Pizza manage its online presence as it grew to over 30 locations. The brand faced challenges with inaccurate listings and outdated menu information, which hurt search visibility and online orders. Using the Yext platform, Salvatore's updated business details and menu items across 175 digital services, including Google and Facebook. This improved their search rankings and made it easier for customers to find accurate information. The solution led to more online orders and better customer experiences.
Yext Search helps Lulu Press improve digital presence management for self-publishers. Lulu needed a way to give customers quick access to videos, articles, and guides about publishing. With Yext, Lulu built a strong onsite search that shows the right content at the right time. Customers now find answers faster and need less support. Lulu reduced support tickets and made it easier for creators to get help on their own.
Yext Knowledge Graph helped Ochsner Health automate and centralize data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner managed provider data manually with siloed sources and no automation. With Yext, they now power "Find a doctor" and location searches with real-time, structured data. The platform improved workflow automation and data accuracy. Ochsner's digital team says Yext makes search smarter and delivers the most relevant results for patients.

Product Business Settings

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care industries and is widely used by Small Business, Large Enterprise, and Enterprise.

Integrations

Marketing Data Intelligence

Live Chat

Data Management Platform

Chatbot

Yext Platform Product Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

How satisfied the customers are with Yext Platform use-cases

Reviews

"Having everything in one central location was really, really helpful during this time — especially as our resources internally had depleted. It was nice to have these external resources that we could lean on." - Jenny Walker

"We’ve used Yext to publish our menu within Google, which has helped us rank not only for certain keywords — which has been a major goal for us — but also provide users with the instant responses. Now with Yext, we can provide them brand verified ans...wers to their questions right away." - Jill Adams

Yext Platform Customer Insights, Testimonials and Case Studies

How can Yext Platform optimize your Engagement Management Workflow?

Yext Platform Engagement Management capabilities enable businesses to capture consumer intent, drive engagement, and enhance brand experience. The platform provides a single source of truth for data, allowing businesses to track engagement and optimize customer interactions across various channels. Yext's capabilities are limited in that customer support response times can vary.

"...February: Consumers engage with listings for financial services institutions up to 11% more than the annual average...." Searchers Are Engaging More With Business Listings in Search Results [STUDY] via @MattGSouthern

Read Reviews

How can Yext Platform optimize your Advertisement Workflow?

The platform enables businesses to manage their online presence and ensure accurate information across various channels. It facilitates the creation of advertising brochures and enables targeted advertising based on user interests. However, the platform does not allow direct ad running.

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study RedPeak

Read Reviews

How does Yext Platform address your Communication Management Challenges?

The Yext platform facilitates the publication and syndication of location information at scale. The platform enables the management of client information across various publishers and allows users to track and manage reviews. The platform's functionalities are limited as the service requires a year contract and loses effectiveness upon termination.

"...Now, the brand is able to publish updates for its 55 locations across Yext's entire Knowledge Network approximately 175 digital services globally, including Google, Amazon Alexa, Apple, Bing, Facebook, Yahoo, and Yelp arming customers with the accurate, timely information they need to find the ice cream they'll love...." Case Study Graeter's Ice Cream

Read Reviews

How can Yext Platform optimize your Rating And Review Management Workflow?

Yext assists businesses in managing online ratings and reviews. The platform provides reporting capabilities to track reviews and insights into customer sentiment. Yext helps businesses monitor and manage reviews across multiple channels, including social media and local listings.

"...ReviewTrackers ReviewTrackers is the software tool measuring customer reviews to send alerts about customer feedback on numerous review websites. ..." 6 Best Local SEO & Listings Management Tools for 2019

Read Reviews

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

BrightLocal, Store Locator Platforms, StoreRocket and Uberall are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

CUSTOMERS	TESTIMONIALS
Jenny Walker Director of Digital Engagement CHRISTUS Health	Having everything in one central location was really, really helpful during this time — especially as our resources internally had depleted. It was nice to have these external resources that we could lean on. Testimonial By Jenny Walker
Jill Adams Vice President of Marketing Qdoba	We’ve used Yext to publish our menu within Google, which has helped us rank not only for certain keywords — which has been a major goal for us — but also provide users with the instant responses. Now with Yext, we can provide them brand verified answers to their questions right away. Testimonial By Jill Adams
Bert Middendorp Manager of eCommerce hunkemoller	The ability to update business information, respond to reviews, and get a holistic view of analytics from a central dashboard were key differentiators that set Yext apart. We needed an advanced platform to support us, and that's why the Yext Search Experience Cloud was out top choice. Testimonial By Bert Middendorp

CUSTOMERS	TESTIMONIALS
Jenny Walker Director of Digital Engagement CHRISTUS Health	Having everything in one central location was really, really helpful during this time — especially as our resources internally had depleted. It was nice to have these external resources that we could lean on. Testimonial By Jenny Walker
Jill Adams Vice President of Marketing Qdoba	We’ve used Yext to publish our menu within Google, which has helped us rank not only for certain keywords — which has been a major goal for us — but also provide users with the instant responses. Now with Yext, we can provide them brand verified answers to their questions right away. Testimonial By Jill Adams
Bert Middendorp Manager of eCommerce hunkemoller	The ability to update business information, respond to reviews, and get a holistic view of analytics from a central dashboard were key differentiators that set Yext apart. We needed an advanced platform to support us, and that's why the Yext Search Experience Cloud was out top choice. Testimonial By Bert Middendorp