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Yext Platform: Use-Cases, Insights and Reviews | 2024 Cuspera

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(4439)

Yext | The Digital Knowledge Management Platform

AI Powered

App Partner

Yext Platform Overview

Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Yext Platform.

Other use cases:

Rating And Review Management
Social Media Management
Digital Marketing
Reputation Management
Knowledge Management
Content Management
Helpdesk Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Yext Platform.

Other priorities:

Improve Efficiency
Enter New Markets Internationally Or Locally
Build Brand Awareness
Improve Brand Engagement
Increase Sales & Revenue
Enhance Customer Relationships
Scale Best Practices
Establish Thought Leadership
Improve ROI
Launch New Products
Improve Consistency
Grow Market Share
Improve Stakeholder Relations
Improve Internal Communications
Shorten Ramp Up Time

See all business priorities See less business priorities

Yext Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Yext Platform works with different mediums / channels such as Website, and Social Media,

Yext Platform's features include Personalization, SEO, Alerts: Popups & Notifications, etc.

Reviews

"Using Yext, we now have an accurate view of our brand information and an easy way to update our location data from the branches at any time." - Christophe Collinet

Yext Platform, Google My Business, uberall, BrightLocal, Synup, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Yext Platform

Top Industries

Marketing and Advertising
Information Technology and Services
Hospital & Health Care

Popular in

Small Business
Large Enterprise
Enterprise

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Yext Platform Use Cases

What makes Yext Platform ideal for Engagement Management?

Yext Platform Engagement Management capabilities enable businesses to capture consumer intent, drive engagement, and enhance brand experience. The platform provides a single source of truth for data, allowing businesses to track engagement and optimize customer interactions across various channels. Yext's capabilities are limited in that customer support response times can vary.

"...Yext was a significantly better value, and could offer us exponentially more opportunities for local engagement than our previous vendor...." Case Study BAYADA

How can Yext Platform optimize your Advertisement Workflow?

The platform enables businesses to manage their online presence and ensure accurate information across various channels. It facilitates the creation of advertising brochures and enables targeted advertising based on user interests. However, the platform does not allow direct ad running.

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Belron

How can Yext Platform optimize your Communication Management Workflow?

The Yext platform facilitates the publication and syndication of location information at scale. The platform enables the management of client information across various publishers and allows users to track and manage reviews. The platform's functionalities are limited as the service requires a year contract and loses effectiveness upon termination.

"...Yext boasts proprietary integrations with the most prominent publisher sites worldwide, including Apple, Bing, Facebook, Google, Yahoo, and Yelp, so that businesses of all sizes can manage their brand information and make updates in real time at just the click of a button. ..." Case Study BAYADA

Why is Yext Platform the best choice for Rating And Review Management?

Yext assists businesses in managing online ratings and reviews. The platform provides reporting capabilities to track reviews and insights into customer sentiment. Yext helps businesses monitor and manage reviews across multiple channels, including social media and local listings.

"...Salvatore's is also now able to pull in both historical and new reviews getting a single, centralized view into what customers are saying about the brand online across review sites...." Case Study Salvatore’s

58+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Christophe Collinet Director of Marketing & Strategy Fitness First	Using Yext, we now have an accurate view of our brand information and an easy way to update our location data from the branches at any time. Testimonial By Christophe Collinet
Naz Mehrzad Head of Acquisition Premier Inn	Although we came to Yext originally for its Listings solution, we were pleased to learn how the Search Experience Cloud could help us improve our review monitoring process to create an even better customer experience. Testimonial By Naz Mehrzad
Tina Hapner Vice President of Marketing ANY LAB TEST NOW®	Yext is the benchmark. If you are going to be in business, whether with one unit or with thousands of units, Yext needs to be the first thing you do in digital. Because Yext is first in class Period. Testimonial By Tina Hapner

CUSTOMERS	TESTIMONIALS
Christophe Collinet Director of Marketing & Strategy Fitness First	Using Yext, we now have an accurate view of our brand information and an easy way to update our location data from the branches at any time. Testimonial By Christophe Collinet
Naz Mehrzad Head of Acquisition Premier Inn	Although we came to Yext originally for its Listings solution, we were pleased to learn how the Search Experience Cloud could help us improve our review monitoring process to create an even better customer experience. Testimonial By Naz Mehrzad
Tina Hapner Vice President of Marketing ANY LAB TEST NOW®	Yext is the benchmark. If you are going to be in business, whether with one unit or with thousands of units, Yext needs to be the first thing you do in digital. Because Yext is first in class Period. Testimonial By Tina Hapner

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Hunkemoller	NA	Case Study Hunkemoller Hunkemöller Puts Customers First Everywhere They Search With Yext Read More
RedPeak	NA	Case Study RedPeak RedPeak Partners With Yext to Help Denver Residents Become 'Locals' Read More
Brookdale	NA	Case Study Brookdale Brookdale Brings New Life to Senior Living Through Search Discoverability With Yext Read More

Video

Link Facebook Account with Yext

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Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

Google My Business, Uberall, BrightLocal and Synup are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.

lightning

Peers used Yext Platform for engagement management and advertisement

Yext Platform Competitors

More Yext Platform Alternatives...

Yext Platform Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.69/5 ★ Read Reviews (43)
Analytics	4.19/5 ★ Read Reviews (222)
Custom Reports	3.91/5 ★ Read Reviews (473)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.69/5 ★ Read Reviews (43)
Analytics	4.19/5 ★ Read Reviews (222)
Custom Reports	3.91/5 ★ Read Reviews (473)

Yext Platform Integrations

Yext Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.21/5 ★

Read Reviews (100)

Data Import

3.93/5 ★

Read Reviews (262)

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Few API Integrations for Yext Platform

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Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Yext News

Yext Completes Acquisition of Hearsay Systems

Yext completes acquisition of Hearsay Systems.

31/07/2024 - source

Yext to acquire Hearsay Systems

Yext plans to acquire Hearsay Systems.

09/06/2024 - source

Yext Profile

Company Name

Yext

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Financials

SERIES F