Podium Overview

Podium leverages AI to transform lead generation and management, driving revenue growth. Its platform stands out with its ability to convert leads effectively, ensuring businesses maximize potential customer interactions. Podium's AI tools are trusted by over 100,000 businesses, highlighting its reliability and widespread adoption. The platform's forward-thinking approach keeps businesses at the cutting edge of AI advancements, making it a powerful asset for enhancing customer engagement and reputation management.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Podium.

Other use cases:

  • Contact List Management
  • Customer Feedback Management
  • Reputation Management
  • Sales Document Management
  • Social Media Management
  • Sales Review & Feedback
  • Conversion Management
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Podium.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Visibility
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Shorten Ramp Up Time
  • Improve Efficiency
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Podium Use-Cases and Business Priorities: Customer Satisfaction Data

Podium works with different mediums / channels such as Text SMS. and Phone Calls.

Podium's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Podium support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Podium analytics capabilities include Analytics, and Custom Reports.

Reviews

"Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people ...to find and choose Steward Health Care locations." - Lindsey Smelser

Podium, ClientCircle, Okendo, NiceJob, Broadly, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Podium is an AI lead generation, management, and conversion platform. Leads are effortlessly attracted, managed, and converted with simple AI tools for better communication and increased sales.

Popular Business Setting

for Podium

Top Industries

  • Automotive
  • Retail
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Podium is popular in Automotive, Retail, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Podium Customer wins, Customer success stories, Case studies

How does Podium facilitate Rating And Review Management?

How does Podium address your Engagement Management Challenges?

How does Podium address your Communication Management Challenges?

How can Podium optimize your Contact List Management Workflow?

What makes Podium ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Podium solved their Reviews and Reputation needs. Cuspera uses 4159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Podium testimonial

Lindsey Smelser

Head of Marketing

Steward Health Care
Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser
Podium testimonial

Chris Carson

Director of Marketing

Zerorez
Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson
Podium testimonial

Anthony Gilpin

Director of Digital Operations

NewRoads Auto Group
Podium is money well spent. It gives our staff an easy way to ask for reviews and for customers to engage with us. We're getting an excellent return on our investment. Testimonial By Anthony Gilpin
CUSTOMERS TESTIMONIALS
Podium testimonial

Lindsey Smelser

Head of Marketing

Steward Health Care
Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser
Podium testimonial

Chris Carson

Director of Marketing

Zerorez
Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson
Podium testimonial

Anthony Gilpin

Director of Digital Operations

NewRoads Auto Group
Podium is money well spent. It gives our staff an easy way to ask for reviews and for customers to engage with us. We're getting an excellent return on our investment. Testimonial By Anthony Gilpin

Budget Blinds of Salt Lake and Davis Counties - Retail

Budget Blinds of Salt Lake and Davis Counties improved sales with Podium Phones. They increased their sales close rate from 45% to 60% in 9 months. 25% of phone calls are now routed to text, saving t...ime. They save over 10 hours weekly by using text conversations. Podium helped them streamline communication and improve customer experience.

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CD One Price Cleaners - Consumer Services

CD One Price Cleaners improved customer feedback with Podium. They increased feedback response rates from 9.9% to 26.5%, gaining over 32,000 responses. Review response rates rose from 0.27% to 4%, ad...ding more than 4,000 new reviews. This helped them enhance customer experience and boost business growth.

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Duerden’s Appliance & Mattress - Retail

Duerden’s Appliance & Mattress improved efficiency with Podium. They saved hundreds of hours per month by using webchat for installation photos. They gained 2,000 new leads and had 3,300 efficient co...nversations. The average time to payment is now 90 minutes. Podium helped streamline communication and payment processes.

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Guyou Construction - Construction

Guyou Construction used Podium to improve customer communication and gather reviews. They expanded their business across Southern California. They processed $500,000 in revenue with Podium Payments i...n 12 months. Their first text marketing campaign generated $30,000 in revenue. They gathered 400 reviews in 18 months using Podium.

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Mattress City - Retail

Mattress City used Podium to increase sales and customer reviews. They collected over 2,840 reviews with a 4.93 average rating. Their reviews increased from 2 to nearly 13 per month. They saw a 30% i...ncrease in website visits and an 86% increase in calls from Google. Podium helped them rank higher in search results.

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Mattress Firm - Retail

Mattress Firm used Podium to improve customer reviews and communication. They increased reviews by 140% and gained 305,278 new reviews. Website Chat generated 148,383 leads, converting at 23.5%. This... led to millions in revenue. Podium helped reduce delivery errors and improve customer experience.

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Date-Based Automations in Podium

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Frequently Asked Questions(FAQ)

for Podium

What is Podium?

Podium is a messaging platform to get connected with website traffic, get reviews, collect payments, and more by sending a quick message. It helps to acquire customers, improve digital and social presence and internal communications.

Podium helps to conveniently manage and respond to every message across multiple channels, all from one platform. It connects with the customers on their favorite channels, quickly interacts with the customers, leads and team members with context for every conversation.

Some of its features include managing inbox, chat on the go, grouped conversations, auto-responder, automated conversations, and more.

What is Podium used for?

Podium is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Communication Management .

What are the top features of Podium?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Podium.

Who uses Podium?

Podium is used by Automotive, Retail and Marketing And Advertising among other industries.

What are Podium alternatives?

ClientCircle, Okendo, NiceJob and Broadly are popular alternatives for Podium.

Where is Podium located?

Podium is headquartered at 1650 W Digital Drive Lehi UT 84043.
lightning

Peers used Podium for rating and review management and engagement management

Podium Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (77)
Custom Reports

3.90/5 ★

Read Reviews (269)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (77)
Custom Reports

3.90/5 ★

Read Reviews (269)

Software Failure Risk Guidance

?

for Podium

Overall Risk Meter

Low Medium High

Top Failure Risks for Podium

Podium News

Partnership

FordDirect partners with Podium for AI-powered dealer conversations with customers - Just Auto

Podium has partnered with FordDirect to integrate its AI-powered BDC solution, known as 'AI Employee' or 'Jerry', into Ford's Customer Journey Platform. This collaboration aims to enhance customer engagement for Ford and Lincoln dealers by providing faster, human-like responses, boosting sales, and improving lead conversions. The solution has shown significant results, including an 80% increase in after-hours appointments and a 30% improvement in lead-to-sale conversions.

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Partnership

FordDirect Partners with Podium to Deliver AI-Powered Conversations to Ford and Lincoln Retailers - PR Newswire

Podium has partnered with FordDirect to integrate its AI-powered BDC solution into Ford and Lincoln dealerships. This collaboration aims to enhance customer engagement by providing AI-driven, human-like conversations, improving sales, service bookings, and lead conversions. The partnership offers exclusive pricing and has shown significant results, including a 70% reduction in lead response times and a 30% improvement in lead-to-sale conversions.

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Product

Podium Australia Launches Powerful Online Review Management Solution for Local Businesses - EIN News

Podium Australia has launched an Online Review Management solution tailored for local businesses. This platform enables businesses to request and manage reviews via SMS, enhancing visibility on platforms like Google. It aims to transform customer feedback into advocacy, integrating seamlessly with existing systems to streamline reputation management. The solution supports various industries, including dental, retail, and automotive, and aligns with Podium's mission to modernize customer interaction.

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Product

Podium Launches Enhanced Integration with The Edge by Abbott Jewelry Systems

Podium.com launches enhanced integration with The Edge by Abbott Jewelry Systems.

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Podium Profile

Company Name

Podium

Company Website

https://www.podium.com/

Year Founded

2014

HQ Location

1650 W Digital Drive Lehi UT 84043

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B