Customer stories

Popular Business Setting

Podium is popular in Automotive, Retail, and Marketing And Advertising industries and is widely used by Small Business,Mid Market, and Enterprise.

Integrations

Field Service Management
CRM All-in-One
Local Marketing
Website Builder

Podium Overview

Podium leverages AI to transform lead generation and management, driving revenue growth. Its platform stands out with its ability to convert leads effectively, ensuring businesses maximize potential customer interactions. Podium's AI tools are trusted by over 100,000 businesses, highlighting its reliability and widespread adoption. The platform's forward-thinking approach keeps businesses at the cutting edge of AI advancements, making it a powerful asset for enhancing customer engagement and reputation management.

Podium Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"Podium has allowed IDG to serve more customers more efficiently. It's a great product, it's easy to use, and the results are fantastic." - Lisa Blair
"Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people ...to find and choose Steward Health Care locations." - Lindsey Smelser

Podium Customer Insights, Testimonials and Case Studies

How can Podium enhance your Rating And Review Management process?

Why is Podium the best choice for Engagement Management?

How can Podium enhance your Communication Management process?

What Are the key features of Podium for Contact List Management?

How can Podium optimize your Customer Feedback Management Workflow?

What is Podium?

Podium is a messaging platform to get connected with website traffic, get reviews, collect payments, and more by sending a quick message. It helps to acquire customers, improve digital and social presence and internal communications.

Podium helps to conveniently manage and respond to every message across multiple channels, all from one platform. It connects with the customers on their favorite channels, quickly interacts with the customers, leads and team members with context for every conversation.

Some of its features include managing inbox, chat on the go, grouped conversations, auto-responder, automated conversations, and more.

What is Podium used for?

Podium is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Communication Management .

What are the top features of Podium?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Podium.

Who uses Podium?

Podium is used by Automotive, Retail and Marketing And Advertising among other industries.

What are Podium alternatives?

ClientCircle, Okendo, NiceJob and Broadly are popular alternatives for Podium.

Where is Podium located?

Podium is headquartered at 1650 W Digital Drive Lehi UT 84043.

11 buyers and buying teams have used Cuspera to assess how well Podium solved their Reviews and Reputation needs. Cuspera uses 4159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Podium testimonial

Lisa Blair

COO

Inspire Dental Group

Podium has allowed IDG to serve more customers more efficiently. It's a great product, it's easy to use, and the results are fantastic. Testimonial By Lisa Blair
Podium testimonial

Lindsey Smelser

Head of Marketing

Steward Health Care

Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser
Podium testimonial

Anthony Gilpin

Director of Digital Operations

NewRoads Auto Group

Podium is money well spent. It gives our staff an easy way to ask for reviews and for customers to engage with us. We're getting an excellent return on our investment. Testimonial By Anthony Gilpin
CUSTOMERS TESTIMONIALS
Podium testimonial

Lisa Blair

COO

Inspire Dental Group

Podium has allowed IDG to serve more customers more efficiently. It's a great product, it's easy to use, and the results are fantastic. Testimonial By Lisa Blair
Podium testimonial

Lindsey Smelser

Head of Marketing

Steward Health Care

Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser
Podium testimonial

Anthony Gilpin

Director of Digital Operations

NewRoads Auto Group

Podium is money well spent. It gives our staff an easy way to ask for reviews and for customers to engage with us. We're getting an excellent return on our investment. Testimonial By Anthony Gilpin

TAB Bank - Banking

TAB Bank used Podium to improve its online reputation. They saw a 12x increase in reviews and a 195% increase in Google star rating. The bank also achieved a 300% increase in review response rate usi...ng text messages. This led to $200 million in new deposits and record growth in their loan portfolio.

Read on →

Budget Blinds of Salt Lake and Davis Counties - Retail

Podium Phones helped Budget Blinds of Salt Lake and Davis Counties boost their sales close rate from 45% to 60% in just 9 months. The small retail team saved time by routing 25% of phone calls to tex...t, making communication easier. Podium unified calls and texts under one number, improving customer and employee experience. Sending review requests and payment links by text became faster and simpler. The business saw more profit and better efficiency with Podium.

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Power Ford - Automotive

Podium helped Power Ford improve its online reputation and customer communication. Before Podium, Power Ford struggled with low Google ratings and lost website leads. Podium made it easy to collect r...eviews and respond to leads fast. All messages now go to one inbox, so no customer is missed. Power Ford saw better reviews, faster response times, and higher revenue.

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Budget Blinds of Salt Lake and Davis Counties - Retail

Budget Blinds of Salt Lake and Davis Counties improved sales with Podium Phones. They increased their sales close rate from 45% to 60% in 9 months. 25% of phone calls are now routed to text, saving t...ime. They save over 10 hours weekly by using text conversations. Podium helped them streamline communication and improve customer experience.

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Mattress Firm - Retail

Mattress Firm used Podium to improve customer reviews and communication. They increased reviews by 140% and gained 305,278 new reviews. Website Chat generated 148,383 leads, converting at 23.5%. This... led to millions in revenue. Podium helped reduce delivery errors and improve customer experience.

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Unstoppable Auto Group - Automotive

Podium helped Unstoppable Auto Group triple their campaign click rates. The group used Podium to connect with customers by text, grow online reviews to over 7,000, and modernize payments. They replac...ed outdated, expensive reputation management software and improved review scores for Audi and Volvo dealerships. Podium Campaigns boosted text marketing click-through rates to 20-30%.

Read on →

Date-Based Automations in Podium

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Peers used Podium for rating and review management and engagement management

Podium Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.09/5

Read Reviews (77)
Custom Reports

3.90/5

Read Reviews (269)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.09/5

Read Reviews (77)
Custom Reports

3.90/5

Read Reviews (269)

Software Failure Risk Guidance

?

for Podium

Overall Risk Meter

Low Medium High

Top Failure Risks for Podium

Podium News

Product
 

Podium Launches Industry's First AI Operating System for Aesthetic Practices - PR Newswire

Podium has launched the AI Operating System for Aesthetics, a unified platform designed for aesthetic practices. This system integrates EMR, patient communications, marketing automation, and lead management, all powered by Podium's AI Employee, Avery. It aims to streamline operations and increase revenue by automating tasks like lead response and appointment booking. The system is now available in the US and Canada.

Awards
 

Podium Recognised as Top Agentic AI Software on G2 - PYMNTS.com

Podium has been recognized as a Leader in G2s Grid Report for Agentic AI Summer 2025. This accolade highlights Podium's strong market presence and user satisfaction in delivering autonomous AI capabilities for business growth. Podium's platform enhances communication workflows with features like automated follow-ups and integration, making it ideal for Australian SMEs and high-volume operations.

Partnership
 

FordDirect partners with Podium for AI-powered dealer conversations with customers - Just Auto

Podium has partnered with FordDirect to integrate its AI-powered BDC solution, known as 'AI Employee' or 'Jerry', into Ford's Customer Journey Platform. This collaboration aims to enhance customer engagement for Ford and Lincoln dealers by providing faster, human-like responses, boosting sales, and improving lead conversions. The solution has shown significant results, including an 80% increase in after-hours appointments and a 30% improvement in lead-to-sale conversions.

Partnership
 

FordDirect Partners with Podium to Deliver AI-Powered Conversations to Ford and Lincoln Retailers - PR Newswire

Podium has partnered with FordDirect to integrate its AI-powered BDC solution into Ford and Lincoln dealerships. This collaboration aims to enhance customer engagement by providing AI-driven, human-like conversations, improving sales, service bookings, and lead conversions. The partnership offers exclusive pricing and has shown significant results, including a 70% reduction in lead response times and a 30% improvement in lead-to-sale conversions.

Podium Profile

Company Name

Podium

Company Website

https://www.podium.com/

Year Founded

2014

HQ Location

1650 W Digital Drive Lehi UT 84043

Employees

251-500

Social

Financials

SERIES B