Podium: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Podium
Brand: Podium
Rating: 4.61 (4159 reviews)

4.61 5

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(4159)

Messaging Platform to connect with website traffic with one easy-to-use inbox

Podium Overview

Podium leverages AI to transform lead generation and management, driving revenue growth. Its platform stands out with its ability to convert leads effectively, ensuring businesses maximize potential customer interactions. Podium's AI tools are trusted by over 100,000 businesses, highlighting its reliability and widespread adoption. The platform's forward-thinking approach keeps businesses at the cutting edge of AI advancements, making it a powerful asset for enhancing customer engagement and reputation management.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Podium.

Other use cases:

Contact List Management
Customer Feedback Management
Reputation Management
Sales Document Management
Social Media Management
Sales Review & Feedback
Conversion Management

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Podium.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Build Brand Awareness
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Visibility
Improve Brand Engagement
Increase Customer Life Time Value
Improve Stakeholder Relations
Launch New Products
Grow Market Share
Shorten Ramp Up Time
Improve Efficiency

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Podium Use-Cases and Business Priorities: Customer Satisfaction Data

Podium works with different mediums / channels such as Text SMS. and Phone Calls.

Podium's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Podium support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Podium analytics capabilities include Analytics, and Custom Reports.

Reviews

"Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people ...to find and choose Steward Health Care locations." - Lindsey Smelser

Podium, ClientCircle, Okendo, NiceJob, Broadly, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Podium is an AI lead generation, management, and conversion platform. Leads are effortlessly attracted, managed, and converted with simple AI tools for better communication and increased sales.

Popular Business Setting

for Podium

Top Industries

Automotive
Retail
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Podium is popular in Automotive, Retail, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Podium Use Cases

How can Podium optimize your Rating And Review Management Workflow?

The software allows businesses to obtain customer reviews from various sites and manage them efficiently. The platform empowers staff to request reviews, enabling businesses to engage with customers and respond to feedback in real time. It provides limited options for customers to leave reviews.

"...They also are focused on having staff message customers directly for reviews one-on-one...." Peer review by Verified Reviewer, Furniture, 51-200 employees

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How does Podium facilitate Engagement Management?

Podium assists businesses in managing customer relationships through text messaging. The platform consolidates customer interactions and reviews into a single dashboard. Podium facilitates online review management and customer engagement. A limitation is the inability to resend review requests to customers who have not yet submitted them.

"...Pick up where the conversation left off by sending personalized SMS marketing to a highly engaged audience...." Messaging Tools For Local Business

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How does Podium facilitate Communication Management?

Podium facilitates communication with customers through various channels, including text messages, Facebook messages, and Google's click-to-message feature. It allows businesses to manage customer interactions, track reviews, and send review requests efficiently. Some limitations exist, including occasional glitches that prevent messages from sending properly.

"...I no longer have to use my personal cell phone to send messages, pictures, or videos, podium does it all...." Peer review by jim h, service manager

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What Are the key features of Podium for Contact List Management?

Podium facilitates contact with customers through various channels, including texting, chat, and reviews. It enables businesses to collect feedback, improve processes, and provide exceptional customer service. However, Podium's current feature set is limited and lacks flexibility for customizing contact methods beyond the pre-defined options.

"...I like that I can contact a client in a quicker and easier manner that still remains professional since the avenue we are speaking through is a company messaging number...." Peer review by Margot L, Case Manager

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What Are the key features of Podium for Customer Feedback Management?

Podium provides a platform to collect customer feedback and reviews. It facilitates communication with customers and enables businesses to improve customer service. The platform's primary focus is on collecting reviews and feedback, and it lacks the capability to gather detailed feedback on specific features.

"...Getting positive and constructive feedback from our customers...." Peer review by Rick C., Automotive

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53+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Podium solved their Reviews and Reputation needs. Cuspera uses 4159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Lindsey Smelser Head of Marketing Steward Health Care	Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser
Lisa Blair COO Inspire Dental Group	Podium has allowed IDG to serve more customers more efficiently. It's a great product, it's easy to use, and the results are fantastic. Testimonial By Lisa Blair
Benjamin Hubbert President Champion AC	We were looking for that easy button and that's what Podium is for us. Testimonial By Benjamin Hubbert

CUSTOMERS	TESTIMONIALS
Lindsey Smelser Head of Marketing Steward Health Care	Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser
Lisa Blair COO Inspire Dental Group	Podium has allowed IDG to serve more customers more efficiently. It's a great product, it's easy to use, and the results are fantastic. Testimonial By Lisa Blair
Benjamin Hubbert President Champion AC	We were looking for that easy button and that's what Podium is for us. Testimonial By Benjamin Hubbert

Case Studies

Sports

CASE STUDY Utah Jazz

The Utah Jazz used Podium to improve communication with fans. They reduced response times to under 5 minutes. They saw a 300% increase in in-game ticket sales. 70% of sales now involve text messaging.... They saved 20+ hours a month with text payments.

Government Administration

CASE STUDY Vineyard City

Vineyard City uses Podium to improve communication with residents. They save over 10 employee hours each week. Payment processing is now faster, taking less than 12 hours. Response time for messages ...is under 20 minutes. They managed over 1,700 conversations in a year.

Construction

CASE STUDY Valley Roofing

Valley Roofing used Podium to improve customer communication and payment processes. They managed 3,400 conversations in 2021 and reduced response time to 15 minutes. They increased reviews by 4.3x an...d achieved a 4.9-star rating. Payments were processed 11.4x faster, reducing time from 21 days to 22 hours.

Automotive

CASE STUDY Unstoppable Auto Group

Unstoppable Auto Group used Podium to improve their customer experience. They tripled their campaign click rates. They collected over 7,000 reviews in one year. They increased average reviews per mon...th by 50%. They sold 5 cars in one week with a 35% click-through rate.

CASE STUDY Anonymous

Podium's Voice AI helps HVAC companies. It answers calls 24/7. It handles bookings and inquiries. It ensures no missed calls.

Hospital & Health Care

CASE STUDY Arctic Air

Arctic Air is the oldest HVAC company in Georgetown, Texas. They used Podium's AI Employee to handle calls. This increased their revenue by 30%. They added a truck to their fleet with the extra reven...ue. The AI Employee, named Arty, replaced their call center. This saved them thousands of dollars each month. They also saw a 40% increase in Google reviews.

Date-Based Automations in Podium

Frequently Asked Questions(FAQ)

for Podium

What is Podium?

Podium is a messaging platform to get connected with website traffic, get reviews, collect payments, and more by sending a quick message. It helps to acquire customers, improve digital and social presence and internal communications.

Podium helps to conveniently manage and respond to every message across multiple channels, all from one platform. It connects with the customers on their favorite channels, quickly interacts with the customers, leads and team members with context for every conversation.

Some of its features include managing inbox, chat on the go, grouped conversations, auto-responder, automated conversations, and more.

What is Podium used for?

Podium is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Communication Management .