Podium Overview
This is a summary of the comprehensive capabilities and benefits of Podium based on over 4159 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Podium, BirdEye, PowerReviews, ReviewTrackers, Okendo, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Podium is right for your needs? Our Cuspera AI engine can evaluate how Podium fits your specific business needs, industry, and context. Get your personalized assessment report today.
Podium supports business activities such as:
- Rating And Review Management
- Engagement Management
- Communication Management
- Contact List Management
- Customer Feedback Management
Podium can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, etc. It can help manage these activities if you use Text SMS and Phone Calls for these needs. As a solution, Podium's capabilities include Personalization, Alerts: Popups & Notifications, Dashboard, etc.
Podium was founded in 2014. Automotive Vertical is its biggest customer base.
Reviews
"Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. " - Chris Carson
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Podium solved their Reviews and Reputation needs. Cuspera uses 4159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Podium.
Use Cases
Peers recommend Rating And Review Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Podium.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Rating And Review Management |
4.85/5 ★ |
"...I like that customers leave more reviews through podium, versus asking them to do it themselves...." Peer review by Wyatt B, Salesman |
Engagement Management |
4.80/5 ★ |
"...Like I already said it's a great tool and great for follow up and live chats...." Peer review by User |
engaging and following up |
4.65/5 ★ |
"...As a local business, you want to use SMS marketing to engage new customers, increase customer lifetime value, and drive more revenue...." SMS Marketing 101: How to get a response every time |
Communication Management with Text SMS |
4.16/5 ★ |
"...I no longer have to use my personal cell phone to send messages, pictures, or videos, podium does it all...." Peer review by jim h, service manager |
sending & publishing communications |
3.98/5 ★ |
"...Image: Depositphotos.com This article, "20 Business Name Generators for Small Businesses" was first published on Small Business Trends Podium Changes..." 20 Business Name Generators for Small Businesses |
tracking & monitoring communications |
4.17/5 ★ |
"...It now keeps us busy enough to employ a full time team member to monitor inbound Podium messages...." Peer review by Lauren M, Marketing Manager, Marketing and Advertising |
PEER EXPERIENCES | |
---|---|
Rating And Review Management |
4.85/5 ★ |
"...I like that customers leave more reviews through podium, versus asking them to do it themselves...." Peer review by Wyatt B, Salesman |
|
Engagement Management |
4.80/5 ★ |
"...Like I already said it's a great tool and great for follow up and live chats...." Peer review by User |
|
engaging and following up |
4.80/5 ★ |
Communication Management with Text SMS |
4.16/5 ★ |
"...I no longer have to use my personal cell phone to send messages, pictures, or videos, podium does it all...." Peer review by jim h, service manager |
|
sending & publishing communications |
4.16/5 ★ |
tracking & monitoring communications |
4.16/5 ★ |
53+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4159 insights from peers and experts to help you assess how these Podium use cases fit your Reviews and Reputation needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson |
|
Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser |
|
We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it's just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten. Testimonial By Jenn Nicole |
CUSTOMERS | TESTIMONIALS |
---|---|
Chris Carson Director of Marketing Zerorez |
Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson |
Lindsey Smelser Head of Marketing Steward Health Care |
Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser |
Jenn Nicole Marketing Coordinator TIRE OUTLET |
We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it's just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten. Testimonial By Jenn Nicole |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study RPM AlamoRead More |
|
Case Study WPD ManagementRead More |
|
Case Study Granger MedicalRead More |
Frequently Asked Questions(FAQ)
for Podium
What is Podium?
What is Podium used for?
What are the top features of Podium?
Who uses Podium?
What are Podium alternatives?
Where is Podium located?
Popular Business Setting
for Podium
Top Industries
- Automotive
- Retail
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Podium Alternatives
Peer and Expert Opinion on Features
for Podium
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (169) |
Alerts: popups & Notifications | Read Reviews (81) |
Dashboard | Read Reviews (58) |
Templates | Read Reviews (51) |
Feedback surveys | Read Reviews (35) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (169) |
Alerts: popups & Notifications | Read Reviews (81) |
Dashboard | Read Reviews (58) |
Templates | Read Reviews (51) |
Feedback surveys | Read Reviews (35) |
IT and Other Capabilities
for Podium
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (127) |
Data Import | Read Reviews (225) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (127) |
Data Import | Read Reviews (225) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (93) |
Phone Support | Read Reviews (105) |
24/7 Support | Read Reviews (759) |
Email Support | Read Reviews (33) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (93) |
Phone Support | Read Reviews (105) |
24/7 Support | Read Reviews (759) |
Email Support | Read Reviews (33) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (77) |
Custom Reports | Read Reviews (269) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (77) |
Custom Reports | Read Reviews (269) |
Software Failure Risk Guidance
?for Podium
Overall Risk Meter
Top Failure Risks for Podium
Vendor Profile Details
HQ Location
1650 W Digital Drive Lehi UT 84043
Employees
251-500
Social
Financials
SERIES B