Podium Overview

This is a summary of the comprehensive capabilities and benefits of Podium based on over 4159 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Podium, BirdEye, PowerReviews, ReviewTrackers, Okendo, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Podium is right for your needs? Our Cuspera AI engine can evaluate how Podium fits your specific business needs, industry, and context. Get your personalized assessment report today.

Podium supports business activities such as:

  • Rating And Review Management
  • Engagement Management
  • Communication Management
  • Contact List Management
  • Customer Feedback Management

Podium can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, etc. It can help manage these activities if you use Text SMS and Phone Calls for these needs. As a solution, Podium's capabilities include Personalization, Alerts: Popups & Notifications, Dashboard, etc.

Podium was founded in 2014. Automotive Vertical is its biggest customer base.

Reviews

"Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. " - Chris Carson

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Podium solved their Reviews and Reputation needs. Cuspera uses 4159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Podium.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Visibility
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Shorten Ramp Up Time
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Podium.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.85/5 ★

Read Reviews (542)

"...I like that customers leave more reviews through podium, versus asking them to do it themselves...."
Engagement Management

4.80/5 ★

Read Reviews (297)

"...Like I already said it's a great tool and great for follow up and live chats...."
engaging and following up

4.65/5 ★

Read Reviews (145)

"...As a local business, you want to use SMS marketing to engage new customers, increase customer lifetime value, and drive more revenue...."
Communication Management with Text SMS

4.16/5 ★

Read Reviews (121)

"...I no longer have to use my personal cell phone to send messages, pictures, or videos, podium does it all...."
sending & publishing communications

3.98/5 ★

Read Reviews (70)

"...Image: Depositphotos.com This article, "20 Business Name Generators for Small Businesses" was first published on Small Business Trends Podium Changes..."
tracking & monitoring communications

4.17/5 ★

Read Reviews (7)

"...It now keeps us busy enough to employ a full time team member to monitor inbound Podium messages...."
PEER EXPERIENCES
Rating And Review Management

4.85/5 ★

Read Reviews (542)

"...I like that customers leave more reviews through podium, versus asking them to do it themselves...." Peer review by Wyatt B, Salesman
Engagement Management

4.80/5 ★

Read Reviews (297)

"...Like I already said it's a great tool and great for follow up and live chats...." Peer review by User
engaging and following up

4.80/5 ★

Read Reviews (145)

Communication Management with Text SMS

4.16/5 ★

Read Reviews (121)

"...I no longer have to use my personal cell phone to send messages, pictures, or videos, podium does it all...." Peer review by jim h, service manager
sending & publishing communications

4.16/5 ★

Read Reviews (70)

tracking & monitoring communications

4.16/5 ★

Read Reviews (7)

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4159 insights from peers and experts to help you assess how these Podium use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Chris Carson

Director of Marketing

Zerorez

Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson

Lindsey Smelser

Head of Marketing

Steward Health Care

Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser

Jenn Nicole

Marketing Coordinator

TIRE OUTLET

We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it's just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten. Testimonial By Jenn Nicole
CUSTOMERS TESTIMONIALS

Chris Carson

Director of Marketing

Zerorez

Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson

Lindsey Smelser

Head of Marketing

Steward Health Care

Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser

Jenn Nicole

Marketing Coordinator

TIRE OUTLET

We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it's just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten. Testimonial By Jenn Nicole

Case Studies

COMPANY CASE STUDIES
Case Study RPM Alamo

RPM Alamo increases revenue 20% with Podium.

Read More
Case Study WPD Management

WPD Management sets a new standard for tenant satisfaction on Chicago’s South Side.

Read More
Case Study Granger Medical

A holistic approach to patient engagement at Granger Medical.

Read More

Frequently Asked Questions(FAQ)

for Podium

What is Podium?

Podium is a messaging platform to get connected with website traffic, get reviews, collect payments, and more by sending a quick message. It helps to acquire customers, improve digital and social presence and internal communications.

What is Podium used for?

Podium is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Communication Management .

What are the top features of Podium?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Podium.

Who uses Podium?

Podium is used by Automotive, Retail and Marketing And Advertising among other industries.

What are Podium alternatives?

BirdEye, PowerReviews, ReviewTrackers and Okendo are popular alternatives for Podium.

Where is Podium located?

Podium is headquartered at 1650 W Digital Drive Lehi UT 84043.

Popular Business Setting

for Podium

Top Industries

  • Automotive
  • Retail
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Podium to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Podium

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.03/5 ★

Read Reviews (169)
Alerts: popups & Notifications

1.60/5 ★

Read Reviews (81)
Dashboard

4.33/5 ★

Read Reviews (58)
Templates

4.19/5 ★

Read Reviews (51)
Feedback surveys

3.82/5 ★

Read Reviews (35)
FEATURES RATINGS AND REVIEWS
Personalization

4.03/5 ★

Read Reviews (169)
Alerts: popups & Notifications

1.60/5 ★

Read Reviews (81)
Dashboard

4.33/5 ★

Read Reviews (58)
Templates

4.19/5 ★

Read Reviews (51)
Feedback surveys

3.82/5 ★

Read Reviews (35)

IT and Other Capabilities

for Podium

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.27/5 ★

Read Reviews (127)
Data Import

3.84/5 ★

Read Reviews (225)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.27/5 ★

Read Reviews (127)
Data Import

3.84/5 ★

Read Reviews (225)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.53/5 ★

Read Reviews (93)
Phone Support

4.48/5 ★

Read Reviews (105)
24/7 Support

4.19/5 ★

Read Reviews (759)
Email Support

4.04/5 ★

Read Reviews (33)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.53/5 ★

Read Reviews (93)
Phone Support

4.48/5 ★

Read Reviews (105)
24/7 Support

4.19/5 ★

Read Reviews (759)
Email Support

4.04/5 ★

Read Reviews (33)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (77)
Custom Reports

3.90/5 ★

Read Reviews (269)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (77)
Custom Reports

3.90/5 ★

Read Reviews (269)

Software Failure Risk Guidance

?

for Podium

Overall Risk Meter

Low Medium High

Top Failure Risks for Podium

Vendor Profile Details

Company Name

Podium

Company Website

https://www.podium.com/

Year Founded

2014

HQ Location

1650 W Digital Drive Lehi UT 84043

Employees

251-500

Social

Financials

SERIES B