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Podium vs Broadly: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Podium vs. Broadly is based on a specific set of business needs and context. The comparison uses 5005 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Podium and Broadly

Podium, Broadly, BirdEye, PowerReviews, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Podium covers Rating And Review Management, Engagement Management, Contact List Management with Phone Calls, Customer Feedback Management, etc.

Broadly focuses on Rating And Review Management, Customer Feedback Management with Website, Engagement Management, Contact List Management, etc.

"We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it's just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten. " - Jenn Nicole

"Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers! " - John Flores

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Podium

Focus area

Podium is better than Broadly for

Software Failure Risk

  • medium

logo Broadly

Focus area

Software Failure Risk

  • medium

About

Messaging Platform to connect with website traffic with one easy-to-use inbox

Online Customer Review Management Software

Age

2014

2014

Financials

SERIES B

SERIES B

Business Need

Total Processes
(we found evidences for)

87

36

Total Goals
(we found evidences for)

17

8

Top Processes

Evidences indicate better relative satisfaction


rating and review management


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


customer feedback management

measuring net promoter score

measuring customer satisfaction


reputation management


sales document management

contract management

proposal & quote management


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media


sales review & feedback


conversion management



helpdesk management



competitive intelligence


generation of new leads


lifetime value management


training & onboarding




workflow management


products & pricelist management


relationship management


promotion management




motivation management



business development



content management


campaign management



social media marketing


lead qualification


conference call management




loyalty management

customise loyalty program


payment management



segmentation and targeting




referral management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve visibility

  • Improve brand engagement

  • Increase customer life time value

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Shorten ramp up time

  • Improve efficiency

  • See 14 more
  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Grow market share

  • Improve visibility

  • Improve ROI

  • Improve internal communications

  • See 5 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • Facebook

  • review sites

  • Facebook page

  • phone calls

  • chat

  • offline

  • mobile

  • Tripadvisor

  • on premises

  • Yelp

  • mobile app

  • trade shows

  • text SMS

  • promotions

  • See 14 more
  • website

  • social media

  • e-mail

  • Facebook

  • review sites

  • Facebook page

  • phone calls

  • chat

  • offline

  • mobile

  • Tripadvisor

  • on premises

  • Yelp

  • mobile app

  • trade shows

  • text SMS

  • promotions

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting