ServiceTrade Overview

ServiceTrade enhances the workflow for commercial service contractors, particularly in HVAC and fire protection. It transforms field service management by organizing projects, services, and customer interactions. Users report smoother operations and increased profitability. One standout feature is its ability to boost revenue growth by 44% annually for commercial service contractors. The platform is designed for those managing complex service projects, ensuring technicians have the right tools and information. With over 1,300 contractors relying on ServiceTrade, it's a proven choice for businesses aiming to streamline operations and improve customer satisfaction.

Use Cases

Customers recommend Sales Document Management, Engagement Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using ServiceTrade.

Other use cases:

  • Workflow Management
  • Social Media Analytics
  • Sending & Publishing Communications
  • Helpdesk Management
  • Lifetime Value Management
  • Contacts History
  • Competitive Intelligence
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ServiceTrade.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
  • Improve Visibility
  • Build Brand Awareness
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ServiceTrade Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTrade's features include Recording, Dashboard, Alerts: Popups & Notifications, etc. and ServiceTrade support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ServiceTrade analytics capabilities include Analytics, and Custom Reports.

Reviews

"...There isn't much that ServiceTrade doesn't do from parts tracking, time tracking, dispatching, invoicing, quoting, reporting, and more...." Peer review by Megan, Southern Fire & Controls, Inc.

ServiceTrade, GorillaDesk, GoSpotCheck, FieldEZ, Housecall Pro, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServiceTrade streamlines scheduling and dispatching for commercial services. Customer satisfaction is improved, helping to win and retain clients.

Popular Business Setting

for ServiceTrade

Top Industries

  • Construction
  • Consumer Services
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ServiceTrade is popular in Construction, Consumer Services, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Enterprise.

ServiceTrade Customer wins, Customer success stories, Case studies

What solutions does ServiceTrade provide for Sales Document Management?

What Are the key features of ServiceTrade for Engagement Management?

What benefits does ServiceTrade offer for Rating And Review Management?

What Are the key features of ServiceTrade for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well ServiceTrade solved their Field Service Management needs. Cuspera uses 1329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Commercial Contractors Boost Margins 25% and Work Orders 15% While Cutting Unplanned Calls by 27% With ServiceTrade | ServiceTrade

ServiceTrade's 2025 customer performance data reveals significant improvements for commercial contractors using its field service management platform. Contractors achieved a 25% increase in margins, ...a 15% rise in work orders, and a 27% reduction in unplanned calls. The platform's inspection-driven workflows facilitated $822 million in repair revenue and enhanced operational efficiency, demonstrating the effectiveness of ServiceTrade's AI-powered solutions in stabilizing margins and reducing emergency work.

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More than Software: How ServiceTrade Became Xtreme Fire??s Growth Partner

ServiceTrade has become a key growth partner for Xtreme Fire Protection by streamlining operations and enhancing efficiency. The partnership began with a smooth onboarding process, leading to operati...onal improvements like the "Technician Away" feature, which drastically reduced scheduling time. This collaboration has allowed Xtreme Fire to focus on strategic growth, increasing their technician count by 46% since 2024 and improving cost tracking for better profit margin insights.

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ASSC (Air Systems Service & Construction) - Mechanical Or Industrial Engineering - mechanical or industrial engineering

ServiceTrade helped ASSC improve customer experience and efficiency. ASSC wanted better communication and faster service for their customers. With ServiceTrade, customers get real-time updates and ca...n approve quotes online. ASSC saw faster billing and better reporting. In just eight months, ASSC improved customer communication and business speed.

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Comfort Systems USA - Mechanical Or Industrial Engineering - mechanical or industrial engineering

SalesManager helps Comfort Systems USA companies sell more strategically. Before SalesManager, teams used many different tools for CRM, estimating, and proposals. Now, SalesManager gives them one sys...tem for sales, making processes smoother and improving metrics. Many companies under Comfort Systems USA have adopted SalesManager. Technicians now get better information, which helps them serve customers faster and more accurately.

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Guardian Fire Protection - Fire Protection & Life Safety - fire protection & life safety

ServiceTrade helped Guardian Fire Protection replace four separate software systems. The company improved access to customer information and saw new efficiencies within months. Guardian expanded to e...ight offices across three states. They now service over 38,000 locations and performed 90,000 services last year. ServiceTrade made it easier for technicians and staff to manage jobs and customer needs.

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K&R Mechanical - Mechanical Or Industrial Engineering - mechanical or industrial engineering

ServiceTrade helped K&R Mechanical improve project management and customer service. Before ServiceTrade, customers were sometimes confused about what they were paying for. With ServiceTrade, technici...ans have all the information they need in one place. Customers now have full transparency and can see a complete record of work. This has reduced confusion and made operations smoother for everyone.

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Announcing ServiceTrade Smart AI - Artificial Intelligence for Commercial Contractors

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Frequently Asked Questions(FAQ)

for ServiceTrade

What is ServiceTrade?

ServiceTrade is a SaaS application for commercial service contractors. Where the mobile and web applications are used by the contractors to streamline service operations, sell more services, and engage customers online to maximize revenue growth and satisfy customers.

It helps to remove the complexity of scheduling to make the techs more productive. Reacts to inbound service calls and provides techs a paperless view of each appointment. Customers approve online quotes and also monitor the performance of the business and find new opportunities to earn more and operate efficiently.

Some of its features include scheduling technicians’ appointments, Dispatching techs for emergency calls, Empowering techs with Mobile App, Built-in quoting, Online Customer Portal, Business analytics reporting and more.

What is ServiceTrade used for?

ServiceTrade is a Field Service Management Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Sales Document Management, Engagement Management and Rating And Review Management .

What are the top features of ServiceTrade?

Recording, Dashboard and Alerts: popups & Notifications are some of the top features of ServiceTrade.

Who uses ServiceTrade?

ServiceTrade is used by Construction, Consumer Services and Mechanical Or Industrial Engineering among other industries.

What are ServiceTrade alternatives?

GorillaDesk, GoSpotCheck, FieldEZ and Housecall Pro are popular alternatives for ServiceTrade.

Where is ServiceTrade located?

ServiceTrade is headquartered at 4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US.
lightning

Peers used ServiceTrade for sales document management and engagement management

ServiceTrade Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)

Software Failure Risk Guidance

?

for ServiceTrade

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTrade

ServiceTrade, Inc. News

Partnership

ServiceTrade Field Service Software Partnership

ServiceTrade has formed a strategic partnership with Pine Services Group to enhance the growth of commercial service contractors. This collaboration integrates ServiceTrade's field service management software with Pine's operational expertise, aiming to improve efficiency and customer experience for Pine's network. The partnership will provide Pine's companies access to ServiceTrade's platform, boosting technician productivity and service agreement sales.

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Awards

ServiceTrade Earns Two Software Advice Distinctions for 2026

ServiceTrade received two distinctions from Software Advice for 2026: "Highly Rated for Quick Implementation in Field Service Management Software" and "Best for Usability in HVAC Software." These awards are based on verified user reviews, highlighting ServiceTrade's efficient onboarding and user-friendly design tailored for commercial fire protection and mechanical contractors.

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Partnership

ServiceTrade Expands ERP Integration Through Strategies Group Partnership

ServiceTrade has partnered with Strategies Group to enhance ERP integration for commercial service contractors. This collaboration aims to streamline operations by aligning field service management with enterprise systems, improving efficiency, and reducing manual processes. Strategies Group will support ServiceTrade customers in integrating the platform with ERP systems like Acumatica, enabling data-driven workflows and better connectivity between field and financial data.

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Partnership

ServiceTrade Announces Strategic Partnership with

ServiceTrade has formed a strategic partnership with Strategies Group to enhance integration between field service management and ERP systems for commercial service contractors. This collaboration aims to improve operational efficiency and scalability by aligning field execution with enterprise systems, leveraging Strategies Group's ERP expertise and ServiceTrade's platform capabilities.

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ServiceTrade, Inc. Profile

Company Name

ServiceTrade, Inc.

Company Website

https://servicetrade.com/

HQ Location

4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE