Customer stories

Product Business Settings

ServiceTrade is popular in Construction, Consumer Services, and Mechanical Or Industrial Engineering industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM
Marketing Automation
Project Management
Other Demand Generation

ServiceTrade Product Overview

ServiceTrade enhances the workflow for commercial service contractors, particularly in HVAC and fire protection. It transforms field service management by organizing projects, services, and customer interactions. Users report smoother operations and increased profitability. One standout feature is its ability to boost revenue growth by 44% annually for commercial service contractors. The platform is designed for those managing complex service projects, ensuring technicians have the right tools and information. With over 1,300 contractors relying on ServiceTrade, it's a proven choice for businesses aiming to streamline operations and improve customer satisfaction.

How satisfied the customers are with ServiceTrade use-cases

Reviews

"...Nice to send a quote..." Peer review by William, Ar. United Fire Suppression

ServiceTrade Customer Insights, Testimonials and Case Studies

How can ServiceTrade optimize your Sales Document Management Workflow?

What solutions does ServiceTrade provide for Engagement Management?

What makes ServiceTrade ideal for Rating And Review Management?

How efficiently Does ServiceTrade manage your Workflow Management?

What is ServiceTrade?

ServiceTrade is a SaaS application for commercial service contractors. Where the mobile and web applications are used by the contractors to streamline service operations, sell more services, and engage customers online to maximize revenue growth and satisfy customers.

It helps to remove the complexity of scheduling to make the techs more productive. Reacts to inbound service calls and provides techs a paperless view of each appointment. Customers approve online quotes and also monitor the performance of the business and find new opportunities to earn more and operate efficiently.

Some of its features include scheduling technicians’ appointments, Dispatching techs for emergency calls, Empowering techs with Mobile App, Built-in quoting, Online Customer Portal, Business analytics reporting and more.

What is ServiceTrade used for?

ServiceTrade is a Field Service Management Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Sales Document Management, Engagement Management and Rating And Review Management .

What are the top features of ServiceTrade?

Recording, Dashboard and Alerts: popups & Notifications are some of the top features of ServiceTrade.

Who uses ServiceTrade?

ServiceTrade is used by Construction, Consumer Services and Mechanical Or Industrial Engineering among other industries.

What are ServiceTrade alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTrade.

Where is ServiceTrade located?

ServiceTrade is headquartered at 4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US.

11 buyers and buying teams have used Cuspera to assess how well ServiceTrade solved their Field Service Management needs. Cuspera uses 1329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Commercial Contractors Boost Margins 25% and Work Orders 15% While Cutting Unplanned Calls by 27% With ServiceTrade | ServiceTrade

ServiceTrade's 2025 customer performance data reveals significant improvements for commercial contractors using its field service management platform. Contractors achieved a 25% increase in margins, ...a 15% rise in work orders, and a 27% reduction in unplanned calls. The platform's inspection-driven workflows facilitated $822 million in repair revenue and enhanced operational efficiency, demonstrating the effectiveness of ServiceTrade's AI-powered solutions in stabilizing margins and reducing emergency work.

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More than Software: How ServiceTrade Became Xtreme Fire??s Growth Partner

ServiceTrade has become a key growth partner for Xtreme Fire Protection by streamlining operations and enhancing efficiency. The partnership began with a smooth onboarding process, leading to operati...onal improvements like the "Technician Away" feature, which drastically reduced scheduling time. This collaboration has allowed Xtreme Fire to focus on strategic growth, increasing their technician count by 46% since 2024 and improving cost tracking for better profit margin insights.

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Western Allied Mechanical - Mechanical Service - Medium

ServiceTrade helped Western Allied Mechanical cut quote delivery time by 50%. Before ServiceTrade, the team used PDFs and Excel for estimates, which slowed down proposals. The new software streamline...d operations and improved customer experience. Western Allied kept their Spectrum accounting software while gaining faster quoting. The result was quicker proposals and better sales efficiency.

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Preferred Mechanical Group - Mechanical Or Industrial Engineering

ServiceTrade helped Preferred Mechanical Group grow from 3 to 52 technicians in three years. The company started with ServiceTrade early to support better processes and technician needs. Owner Kevin ...Harris chose ServiceTrade because it was built for technicians. The software made operations more efficient and supported rapid business growth. PMG now has 78 employees and plans to keep growing.

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K&R Mechanical - Mechanical Or Industrial Engineering

ServiceTrade helped K&R Mechanical improve project management and customer service. Before ServiceTrade, customers were sometimes confused about what they were paying for. With ServiceTrade, technici...ans have all the information they need in one place. Customers now have full transparency and can see a complete record of work. This has reduced confusion and made operations smoother for everyone.

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Guardian Fire Protection - Fire Protection & Life Safety

ServiceTrade helped Guardian Fire Protection replace four separate software systems. The company improved access to customer information and saw new efficiencies within months. Guardian expanded to e...ight offices across three states. They now service over 38,000 locations and performed 90,000 services last year. ServiceTrade made it easier for technicians and staff to manage jobs and customer needs.

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Announcing ServiceTrade Smart AI - Artificial Intelligence for Commercial Contractors

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Peers used ServiceTrade for sales document management and engagement management

ServiceTrade Competitors

ServiceTrade Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)

ServiceTrade Integrations

ServiceTrade integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.00/5 ★

Read Reviews (186)
Data Export

3.50/5 ★

Read Reviews (91)

Servis.ai (formerly FreeAgent CRM)

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Close CRM

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Klaviyo

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for ServiceTrade

Apollo.io platform

4.45 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BirdEye

4.79 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Salesforce Marketing Cloud

4.22 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Creatio Studio

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Docusign

4.68 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ServiceTrade

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTrade

ServiceTrade, Inc. News

Awards
 

ServiceTrade Earns Best Ease of Use Honors Across Seven Categories in Capterra 2026 Software Recommendations - Yahoo Finance

ServiceTrade has been recognized by Capterra in its 2026 Software Recommendations, earning "Best Ease of Use" honors across seven categories, including Service Dispatch and Field Service Management. The platform, designed for commercial service contractors, achieved a 4.6-star rating based on customer reviews, highlighting its usability and customer satisfaction.

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Product
 

ServiceTrade Launches AI-Powered Smart Scan to Speed Accurate Asset Capture for Commercial Fire Protection and Mechanical Service Contractors

ServiceTrade has launched Smart Scan, an AI-powered feature in its mobile app, enabling technicians to quickly capture equipment data by photographing nameplates. This tool reduces asset entry time significantly, enhancing productivity and increasing billable hours for commercial fire protection and mechanical service contractors. Smart Scan is part of ServiceTrade's AI toolset, aiming to improve contractor workflows and operational efficiency.

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Partnership
 

ServiceTrade Launches Grow Your Own Technician Workforce Program with VSC Fire & Security and Durham Tech

ServiceTrade has launched the "Grow Your Own" Technician Workforce Program in collaboration with VSC Fire & Security and Durham Technical Community College. This initiative aims to address the skilled labor shortage in the fire and life safety industry by providing a $5,000 grant to support the hiring and training of apprentices. The program seeks to create a sustainable talent pipeline by pairing grants with educational and apprenticeship opportunities.

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Awards
 

ServiceTrade Named 2025 Best Ease of Use Software by Capterra in the Service Dispatch Category

ServiceTrade has been awarded the 2025 "Best Ease of Use" software badge by Capterra in the Service Dispatch category. This recognition, based on verified user reviews, highlights ServiceTrade's user-friendly design, which enhances efficiency for commercial contractors. The software features a modern dispatch board, technician mobile app, and customer-facing communications, all contributing to improved service delivery and business growth.

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ServiceTrade, Inc. Profile

Company Name

ServiceTrade, Inc.

Company Website

https://servicetrade.com/

HQ Location

4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US

Employees

11-50

Social

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Financials

PRIVATE