Docusign Overview

This is a summary of the comprehensive capabilities and benefits of Docusign based on over 26889 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Docusign, SignNow, OneSpan Sign, eversign, Adobe Sign, etc., all belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Docusign is right for your needs? Our Cuspera AI engine can evaluate how Docusign fits your specific business needs, industry, and context. Get your personalized assessment report today.

Docusign supports business activities such as:

  • Sales Document Management
  • Workflow Management
  • Training & Onboarding
  • Communication Management
  • Engagement Management

Docusign can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve Digital And Social Presence, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Docusign's capabilities include Personalization, Templates, Recording, etc.

Docusign was founded in 2003. Real Estate Vertical is its biggest customer base.

Reviews

"...I think that most companies can benefit significantly with a digital signature application such as DocuSign...." Peer review by August K, Consultant

Cuspera Reviews

68 buyers and buying teams have used Cuspera to assess how well Docusign solved their Digital Signature needs. Cuspera uses 26889 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Docusign.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Document Management , Workflow Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Docusign.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Document Management

4.31/5 ★

Read Reviews (7635)

"...I think that most companies can benefit significantly with a digital signature application such as DocuSign...."
digital signature

4.15/5 ★

Read Reviews (4404)

"...This was you don't have to go back and figure out what page you missed a signature on. . ...."
contract management

4.59/5 ★

Read Reviews (3069)

"...I like the instant ability to update the contract while on the phone with the customer...."
proposal & quote management

4.80/5 ★

Read Reviews (118)

"...Having the ability to electronically send proposals and quotes to clients for signature is a really great feature...."
document sharing

4.80/5 ★

Read Reviews (79)

"...We were still living in another state and our realtor used this software to share all documents and get digital signatures quickly and efficiently...."
Workflow Management

4.60/5 ★

Read Reviews (249)

"...DocuSign also integrates with SharePoint, CRM platforms, Project Management Platforms, and workflow automation tools through it's open API...."
Training & Onboarding

4.80/5 ★

Read Reviews (175)

"...This is a seamless way to streamline your onboarding process, which is what we use it for...."
PEER EXPERIENCES
Sales Document Management

4.31/5 ★

Read Reviews (7635)

"...I think that most companies can benefit significantly with a digital signature application such as DocuSign...." Peer review by August K, Consultant
digital signature

4.31/5 ★

Read Reviews (4404)

contract management

4.31/5 ★

Read Reviews (3069)

proposal & quote management

4.31/5 ★

Read Reviews (118)

document sharing

4.31/5 ★

Read Reviews (79)

Workflow Management

4.60/5 ★

Read Reviews (249)

"...DocuSign also integrates with SharePoint, CRM platforms, Project Management Platforms, and workflow automation tools through it's open API...." Peer review by Tyler F., Computer Software
Training & Onboarding

4.80/5 ★

Read Reviews (175)

"...This is a seamless way to streamline your onboarding process, which is what we use it for...." Peer review by Alyssa B., HR Director, Education

58+ more Business Use Cases

Our AI advisor, Wyz, harnessed 26889 insights from peers and experts to help you assess how these Docusign use cases fit your Digital Signature needs.

Frequently Asked Questions(FAQ)

for Docusign

What is Docusign?

Docusign offers eSignature, a way to securely sign signatures on different devices for businesses in obtaining signatures.

What is Docusign used for?

Docusign is a Digital Signature Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Document Management, Workflow Management and Training & Onboarding .

What are the top features of Docusign?

Personalization, Templates and Recording are some of the top features of Docusign.

Who uses Docusign?

Docusign is used by Real Estate, Computer Software and Information Technology And Services among other industries.

What are Docusign alternatives?

SignNow, OneSpan Sign, Eversign and Adobe Sign are popular alternatives for Docusign.

Where is Docusign located?

Docusign is headquartered at 221 Main St., Suite 1550, San Francisco, CA 94105.

Popular Business Setting

for Docusign

Top Industries

  • Real Estate
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Docusign to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Docusign

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.16/5 ★

Read Reviews (980)
Templates

3.36/5 ★

Read Reviews (593)
Recording

4.80/5 ★

Read Reviews (258)
Alerts: popups & Notifications

3.83/5 ★

Read Reviews (257)
Dashboard

4.16/5 ★

Read Reviews (47)
FEATURES RATINGS AND REVIEWS
Personalization

4.16/5 ★

Read Reviews (980)
Templates

3.36/5 ★

Read Reviews (593)
Recording

4.80/5 ★

Read Reviews (258)
Alerts: popups & Notifications

3.83/5 ★

Read Reviews (257)
Dashboard

4.16/5 ★

Read Reviews (47)

IT and Other Capabilities

for Docusign

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.14/5 ★

Read Reviews (1939)
Data Export

3.99/5 ★

Read Reviews (1538)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.14/5 ★

Read Reviews (1939)
Data Export

3.99/5 ★

Read Reviews (1538)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.37/5 ★

Read Reviews (103)
Chat Support

4.21/5 ★

Read Reviews (79)
Phone Support

3.80/5 ★

Read Reviews (110)
24/7 Support

3.14/5 ★

Read Reviews (1688)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.37/5 ★

Read Reviews (103)
Chat Support

4.21/5 ★

Read Reviews (79)
Phone Support

3.80/5 ★

Read Reviews (110)
24/7 Support

3.14/5 ★

Read Reviews (1688)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.39/5 ★

Read Reviews (10)
Analytics

4.11/5 ★

Read Reviews (116)
Custom Reports

3.37/5 ★

Read Reviews (1067)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.39/5 ★

Read Reviews (10)
Analytics

4.11/5 ★

Read Reviews (116)
Custom Reports

3.37/5 ★

Read Reviews (1067)

Software Failure Risk Guidance

?

for Docusign

Overall Risk Meter

Low Medium High

Top Failure Risks for Docusign

Vendor Profile Details

Company Name

Docusign

Company Website

https://www.docusign.com/

Year Founded

2003

HQ Location

221 Main St., Suite 1550, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

SERIES F