Docusign Overview

Docusign ensures secure and mobile digital business transformations. Contracts and documents can be signed for free.

Use Cases

Customers recommend Sales Document Management, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Docusign.

Other use cases:

  • Communication Management
  • Engagement Management
  • Content Management
  • Collaboration
  • Products & Pricelist Management
  • Product Marketing
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Docusign.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Docusign Use-Cases and Business Priorities: Customer Satisfaction Data

Docusign works with different mediums / channels such as E-Mail.

Docusign's features include Personalization, Templates, Recording, etc. and Docusign support capabilities include AI Powered, Email Support, Chat Support, etc. also Docusign analytics capabilities include Analytics, and Custom Reports.

Reviews

"...And if I forget to follow up, Docusign automatically sends reminds (that I customize) to the recipient - so it chases them for me!...." Peer review by Patricia C. A, Customer Service Specialist, Food & Beverages

Peer review evidence (same sources as the product rating summary)

"...I used to have to print, sign, scan and email documents that needed a signature...." Peer review by Rachel L., Process Improvement Manager, Government Administration
"...Availability of workflows Upload signature functionality Security and authenticity Huge options for customizations for Admins Separate environments for QAS and PROD...." Peer review by Chandan D, Collaboration Technology Consultant, Pharmaceuticals
"...Mainly used this service for HR documents (onboarding, signing an offer, etc)...." Peer review by Jeffrey C., Technical Development Researcher

Docusign, eSign PDF, Signable, Xodo Sign (formerly eversign), Legalesign, etc., all belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Docusign

Top Industries

  • Real Estate
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Docusign is popular in Real Estate, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Docusign Customer wins, Customer success stories, Case studies

How does Docusign address your Sales Document Management Challenges?

How can Docusign enhance your Workflow Management process?

Why is Docusign the best choice for Onboarding?

How can Docusign optimize your Communication Management Workflow?

How can Docusign optimize your Engagement Management Workflow?

68 buyers and buying teams have used Cuspera to assess how well Docusign solved their Digital Signature needs. Cuspera uses 26889 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

 

Perplexity Computer

DocuSign IAM platform available for Perplexity Computer, Computer for Counsel

DocuSign's intelligent agreement management platform is now available for Perplexity Computer and Computer for Counsel. This enables legal teams and businesses to automate contract workflows using AI.

Read on →
 

Crete United - Construction Services - Medium

DocuSign Reveals the Gap Between AI Tools and AI Platforms

DocuSign reports that 75% of its new code is AI-assisted, reflecting a significant investment in AI. Crete United, a construction services network, deployed DocuSign's AI-Assisted Review to automate ...contract workflows, reducing negotiation times by 80% and improving deal execution speed by 90%. This highlights the effectiveness of AI platforms over isolated AI tools in enhancing business processes.

Read on →
 

Alabama Agents Tighten Closing Pipelines with DocuSign Rooms and AI

Alabama real estate agents are enhancing their closing processes using DocuSign Rooms and AI technology. This integration streamlines document management and improves efficiency in property transacti...ons.

Read on →

XO - Hospitality - Medium

Fort Lauderdale, USA

XO used Docusign eSignature to replace slow, manual contract signing with a digital process. The sales team sped up contract completion by 35%. Contract errors dropped by 50%. Clients can now sign ag...reements from anywhere, even in-flight, using mobile devices. XO saw higher customer satisfaction and faster revenue growth. Docusign eSignature gave XO a clear edge in private jet charter services.

Womble Bond Dickinson - Legal Services - Large

London, UK

Docusign eSignature helped Womble Bond Dickinson speed up contract signing. 66% of contracts are now signed in under 1 hour, and 88% in less than 24 hours. The firm sent 4,000 envelopes using Docusig...n since lockdown. Teams across real estate, HR, and litigation now use eSignature. WBD also reduced environmental impact, saving water, wood, and cutting CO2 emissions.

Waystone - Financial Services - Large

Dublin, Ireland

Waystone used Docusign eSignature for Salesforce to digitise its contract process. Before, contracts were manual and sent by courier, causing delays and errors. With Docusign, Waystone centralised do...cuments, improved tracking, and reduced paper use. Employees now spend more time with clients and less on admin. Clients welcomed the digital change, enjoying faster, mobile-friendly signing. Integration with Salesforce and Sage Intacct boosted productivity and data accuracy.

Docusign eSignature: How to Sign a Document

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Docusign

What is Docusign?

Docusign offers eSignature, a way to securely sign signatures on different devices for businesses in obtaining signatures.

Docusign eliminates manual tasks and increases convenience for customers and employees and sign documents using any device. It reduces hard costs and improves employee productivity. It also enables seamless integrations with client’s existing products via APIs.

It supports signatures in more than 43 languages and is highly secure and meets global stringent security standards. It also enables customization of signature fields and allows reusable templates. Further it helps to create a positive impact on the environment by digitizing your agreements.

What is Docusign used for?

Docusign is a Digital Signature Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Document Management, Workflow Management and Onboarding .

What are the top features of Docusign?

Personalization, Templates and Recording are some of the top features of Docusign.

Who uses Docusign?

Docusign is used by Real Estate, Computer Software and Information Technology And Services among other industries.

What are Docusign alternatives?

ESign PDF, Signable, Xodo Sign (Formerly Eversign) and Legalesign are popular alternatives for Docusign.

Where is Docusign located?

Docusign is headquartered at 221 Main St., Suite 1550, San Francisco, CA 94105.
lightning

Peers used Docusign for sales document management and workflow management

Docusign Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.39/5

Read Reviews (10)
Analytics

4.11/5

Read Reviews (116)
Custom Reports

3.37/5

Read Reviews (1067)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.39/5

Read Reviews (10)
Analytics

4.11/5

Read Reviews (116)
Custom Reports

3.37/5

Read Reviews (1067)

Software Failure Risk Guidance

?

for Docusign

Overall Risk Meter

Low Medium High

Top Failure Risks for Docusign

DocuSign, Inc News

Product

DocuSign's New Iris AI Integrations Might Change The Case For Investing In DocuSign (DOCU)

DocuSign announced new AI-powered features for its Intelligent Agreement Management platform, including Iris AI engine integrations with Microsoft Copilot, Salesforce, and SAP. These enhancements aim to automate contract data workflows for large enterprises, supporting IAM adoption and upsell. The integrations are part of a broader strategy to embed AI into enterprise and legal systems.

Product

DocuSign Debuts Iris AI Assistant and Agents, Delivers 30% ROI Boost ...

DocuSign launched Iris, an AI assistant, and customizable agents at Momentum London, enhancing its Intelligent Agreement Management platform. The platform integrates with Copilot, Salesforce, SAP, and ChatGPT, enabling automated contract reviews and obligation tracking. Over 40,000 customers report a 30% ROI boost and faster NDA turnaround.

Product

Docusign, Inc. Integrates Intelligent Agreement Management Platform with Perplexity ...

Docusign integrates its Intelligent Agreement Management Platform with Perplexity, enhancing capabilities in contract management and digital transformation.

Product

Perplexity AI, Docusign and NetDocuments Push Legal AI

Docusign integrates with Perplexity AI's Computer for Counsel, enhancing legal teams' ability to draft, review, sign, and manage contracts. This integration positions Docusign within AI-driven legal workflows, emphasizing document management and contract automation. The move highlights the growing competition in legal AI, with Anthropic and OpenAI also expanding their legal tech capabilities.

DocuSign, Inc Profile

Company Name

DocuSign, Inc

Company Website

https://www.docusign.com/

Year Founded

2003

HQ Location

221 Main St., Suite 1550, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

SERIES F