Docusign Overview

Docusign ensures secure and mobile digital business transformations. Contracts and documents can be signed for free.

Use Cases

Customers recommend Sales Document Management, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Docusign.

Other use cases:

  • Communication Management
  • Engagement Management
  • Content Management
  • Collaboration
  • Products & Pricelist Management
  • Product Marketing
  • Helpdesk Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Docusign.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
  • Shorten Ramp Up Time
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Docusign Use-Cases and Business Priorities: Customer Satisfaction Data

Docusign works with different mediums / channels such as E-Mail.

Docusign's features include Personalization, Templates, Recording, etc. and Docusign support capabilities include AI Powered, Email Support, Chat Support, etc. also Docusign analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Their team was very engaged and willing to listen to our needs...." Peer review by Russ M., Oil & Energy

Docusign, eSign PDF, Signable, Xodo Sign (formerly eversign), Legalesign, etc., all belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Docusign

Top Industries

  • Real Estate
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Docusign is popular in Real Estate, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Docusign Use Cases

How can Docusign optimize your Sales Document Management Workflow?

How can Docusign enhance your Workflow Management process?

How can Docusign enhance your Onboarding process?

How does Docusign address your Communication Management Challenges?

How does Docusign address your Engagement Management Challenges?

68 buyers and buying teams have used Cuspera to assess how well Docusign solved their Digital Signature needs. Cuspera uses 26889 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

Case Studies

Telecommunications

CASE STUDY T-Mobile Wholesale

Docusign CLM helped T-Mobile Wholesale cut agreement time by 44%. Manual processes slowed deals and tied up 40% of non-contract staff. Docusign automated workflows and approvals. The team saw 1.8x fa...ster cycle times for high-value agreements. Staff were freed from contracting tasks. T-Mobile Wholesale reached measurable ROI in 3 months.

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Automotive

CASE STUDY Avis Budget Group

Docusign CLM helped Avis Budget Group transform procurement. The team managed $700 million in annual supplier spend across 20,000 suppliers. Before, contracts were scattered and hard to track. With D...ocusign CLM, contracts are now stored in one place. Supplier onboarding time dropped from weeks to days. The team gained better control, faster approvals, and stronger supplier negotiations.

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Manufacturing

CASE STUDY Sensata Technologies

Docusign CLM helped Sensata Technologies modernize contract management. The legal team moved from paper files to a digital system. They now use Docusign CLM daily for contract review and tracking. Ma...nual review dropped, and legal gained real-time visibility into agreements. All legal staff adopted the new system. Teams now collaborate better and spot issues faster.

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Financial Services

CASE STUDY Vantage West Credit Union

Docusign Notary On-Demand helped Vantage West Credit Union speed up home loan processing by 20%. The process went from 30 days to 24 days. Staff saved 67 hours in three months. Members can now sign a...nd notarize documents remotely. The new system is simple and secure. Members and staff both enjoy the faster, easier process.

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Financial Services

CASE STUDY SimpleNexus

Docusign eSignature helped SimpleNexus improve the mortgage signing process. SimpleNexus embedded Docusign into their workflow. This made signing easier and faster for their customers. The solution r...emoved manual steps and made the process digital and secure. Customers now have a better experience with mortgage agreements.

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Insurance

CASE STUDY AAA Washington

Docusign helped AAA Washington speed up insurance agreement processing. The company switched from manual paperwork to digital templates. This change cut average agreement completion time from about 1...4 days to 1.1 days. Now, 87% of agreements finish in three hours. Monthly sales increased. Agents using Docusign closed more business than those who did not.

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Video

Docusign eSignature: How to Sign a Document

Video Thumbnail

Frequently Asked Questions(FAQ)

for Docusign

What is Docusign?

Docusign offers eSignature, a way to securely sign signatures on different devices for businesses in obtaining signatures.

Docusign eliminates manual tasks and increases convenience for customers and employees and sign documents using any device. It reduces hard costs and improves employee productivity. It also enables seamless integrations with client’s existing products via APIs.

It supports signatures in more than 43 languages and is highly secure and meets global stringent security standards. It also enables customization of signature fields and allows reusable templates. Further it helps to create a positive impact on the environment by digitizing your agreements.

What is Docusign used for?

Docusign is a Digital Signature Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Document Management, Workflow Management and Onboarding .

What are the top features of Docusign?

Personalization, Templates and Recording are some of the top features of Docusign.

Who uses Docusign?

Docusign is used by Real Estate, Computer Software and Information Technology And Services among other industries.

What are Docusign alternatives?

ESign PDF, Signable, Xodo Sign (Formerly Eversign) and Legalesign are popular alternatives for Docusign.

Where is Docusign located?

Docusign is headquartered at 221 Main St., Suite 1550, San Francisco, CA 94105.
lightning

Peers used Docusign for sales document management and workflow management

Docusign Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.39/5 ★

Read Reviews (10)
Analytics

4.11/5 ★

Read Reviews (116)
Custom Reports

3.37/5 ★

Read Reviews (1067)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.39/5 ★

Read Reviews (10)
Analytics

4.11/5 ★

Read Reviews (116)
Custom Reports

3.37/5 ★

Read Reviews (1067)

Software Failure Risk Guidance

?

for Docusign

Overall Risk Meter

Low Medium High

Top Failure Risks for Docusign

DocuSign, Inc News

Awards

Docusign Named A Leader In The IDC MarketScape: Worldwide AI-Enabled Buy-Side ...

Docusign has been recognized as a leader in the IDC MarketScape for Worldwide AI-Enabled Buy-Side Contract Lifecycle Management Applications 2025. This acknowledgment highlights Docusign's capabilities in leveraging AI for contract management, reinforcing its position in the market.

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Awards

Docusign Named a Leader in the IDC MarketScape: Worldwide AI-Enabled Buy-Side Contract Lifecycle Management Applications 2025 Vendor Assessment - PR Newswire

Docusign has been named a Leader in the IDC MarketScape for AI-Enabled Buy-Side Contract Lifecycle Management Applications 2025. The recognition highlights Docusign CLM's robust AI-powered contract analytics, seamless eSignature integration, and broad connectivity with leading business applications. The platform's strengths include its user-friendly experience, strong security controls, and ability to support collaboration and version control across the contract lifecycle.

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Awards

Docusign Named a Leader in the IDC MarketScape: Worldwide AI-Enabled Buy-Side Contract Lifecycle Management Applications 2025 Vendor Assessment

Docusign has been recognized as a Leader in the IDC MarketScape for AI-Enabled Buy-Side Contract Lifecycle Management Applications 2025. The Docusign CLM platform, powered by Intelligent Agreement Management, offers robust AI-powered contract analytics, seamless eSignature integration, and enterprise connectivity. It is praised for accelerating agreement cycles, improving compliance, and supporting collaboration.

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Customer

Docusign products will be discounted to agencies under latest GSA deal

Docusign has secured a new agreement with the General Services Administration (GSA) under the OneGov initiative, offering federal agencies discounts on its eSignature and Intelligent Agreement Management (IAM) products. The deal provides a 70% discount on eSignature plans and a 50% discount on IAM plans, valid until January 31, 2027. This collaboration aims to enhance digital document execution and process automation across federal agencies.

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DocuSign, Inc Profile

Company Name

DocuSign, Inc

Company Website

https://www.docusign.com/

Year Founded

2003

HQ Location

221 Main St., Suite 1550, San Francisco, CA 94105

Employees

1001-5000

Social

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Financials

SERIES F