Washington State Employees Credit Union
- Financial Services
- Medium
Olympia, USA
Docusign helped Washington State Employees Credit Union digitize over 100 paper forms, making banking faster and easier. Loan application times... dropped from days or weeks to just minutes. Processing pre-authorized debit requests is now over 75% faster. Members can sign documents securely from anywhere, and in-branch experiences improved with iPad-based workflows. Employees save time, and members report high satisfaction with the new digital process.
Visions Federal Credit Union
- Financial Services
- Large
Endwell, USA
Docusign helped Visions Federal Credit Union double its signature-collection speed, reducing turnaround times to 8-12 hours. The credit union saw... a 500% increase in new digital memberships and improved member experiences. Docusign eSignature and Monitor tools enhanced security, compliance, and transaction success rates. Integration with core systems and admin tools enabled fast, secure, and scalable digital lending. Visions now completes loans faster and protects 86% of member interactions that happen digitally.
University Federal Credit Union (UFCU)
- Financial Services
- Large
Austin, USA
Docusign eSignature helped UFCU cut its loan application process to about 5 minutes. UFCU integrated Docusign with Temenos Infinity to... digitize lending, making it easier for members to apply and sign documents online. This led to more auto loans and lower operational costs. UFCU also used Docusign for PPP loans, helping 1,200 local businesses support over 4,000 employees. The credit union now uses Docusign across multiple business areas.
Tipalti used Docusign Gen for Salesforce to automate order form generation. The company reduced the number of steps to create... an order form by 70%. Sales reps now work entirely within Salesforce, saving hours of manual work. Errors dropped and deals close faster. Admins manage templates more easily, improving efficiency for the whole sales team.
Lumi used Docusign eSignature to speed up loan contract signing for Australian SMBs. Traditional lending was slow and full of... paperwork. With Docusign, Lumi's customers could sign agreements in minutes, even on mobile devices. This made funding faster and more transparent. Docusign's security features also helped protect against cyber threats. Lumi empowered more businesses to access capital quickly and safely.
Santander UK used Docusign to digitise onboarding and loan agreements. The bank reduced onboarding forms by 97%. New account opening... time dropped from up to 25 days to just 2 days. Docusign's integration with Salesforce and nCino enabled seamless digital workflows. Santander also cut admin work and improved customer experience with electronic signatures and contract lifecycle management.
RAMS used Docusign eSignature to digitise its home loan process. The company reduced operational costs by 30%. It now saves... over one million pieces of paper each year. Contract settlement time dropped from 12 days to just 2 days. RAMS expects an 8% to 10% increase in productivity and efficiency. The solution also reduces human error and supports sustainability goals.
Merriman used Docusign eSignature to replace slow, error-prone paper processes. The firm saw a 50% boost in signing efficiency and... a 75% rise in clients returning signed packets. Errors and missing signatures dropped by 15%. Docusign also cut costs for regulatory compliance projects by an estimated 75%. The solution improved client onboarding, HR document management, and overall customer experience.
KPC Private Funds (Kelly Park Capital)
- Financial Services
- Small
New York, USA
Docusign IAM helped KPC Private Funds cut agreement process time by 70%. The firm replaced manual, error-prone paperwork with automated... workflows and dynamic web forms. Investors now complete only relevant fields, reducing mistakes and speeding up onboarding. KPC saw an 87% reduction in templates to manage. With Maestro and App Center integrations, time spent on agreements dropped by 90%.
Capital C Corporation
- Financial Services
- Medium
Singapore, Singapore
Docusign eSignature helped Capital C Corporation cut loan approval time from 2 days to just 4 hours. The company saw... a 70% increase in productivity and reduced paper contract use by 95%. Integration with SingPass enabled secure, mobile-first digital lending. Staff and customers found the platform easy to use. Capital C doubled its business loan volume after implementation.
Capital C Corporation
- Financial Services
- Small
Singapore, Singapore
Docusign eSignature helped Capital C Corporation cut loan processing time from 2 days to just 4 hours. The company saw... a 70% increase in productivity and reduced paper documents by 95%. Customers now sign contracts digitally, speeding up approvals and fund disbursement. The integration with SingPass made the process mobile-first and secure. Capital C doubled its business loan volume after implementation.
GreenStone Farm Credit Services
- Financial Services
- Large
East Lansing, USA
GreenStone Farm Credit Services used Docusign CLM and nCino to digitize agricultural lending. They eliminated manual data entry and created... a single, ready-to-sign closing package. Over 1,350 users now work across 7 shared services partners with no rekeying of loan data. The new process saves time, reduces risk, and speeds up funding for members. Docusign CLM automates document generation and supports compliance with state regulations.
Docusign helped FineMark Bank cut trust packet preparation time by 90%. The bank now creates onboarding documents in minutes, not... hours, using Docusign CLM and eSignature. Integration with Salesforce enabled building 100 templates in three weeks. FineMark can now serve clients anywhere, even those less tech-savvy. The solution improved compliance and client satisfaction.
Docusign helped Equity One cut manual admin by 2,650 hours and save $286k per year. The company replaced slow, paper-heavy... mailroom processes with digital signatures. This improved compliance, reduced fraud risk, and made clients happier. Equity One now completes document turnaround in a single day. The secure digital workflow also lowered environmental impact and boosted client confidence.
Driva used Docusign eSignature and Click to speed up car loan applications. The company cut 7 minutes from hundreds of... loan applications each month. Docusign Click raised Driva's conversion rate by 3%. Customers now sign forms online, making the process fast and easy. Driva can grow revenue without adding more staff. Docusign helps Driva offer a seamless digital experience for car loans.
Docusign Rooms for Mortgage helped Visio Lending cut loan funding time by 89%. Signature accuracy on loan documents reached 99%.... Before, funding loans took 4-7 days. Now, it takes just 4-24 hours. The digital workflow removed bottlenecks and improved the borrower experience. Customers are much happier with the faster process.
Sojern
- Information Technology And Services
- Medium
San Francisco, USA
Docusign CLM helped Sojern cut client onboarding and campaign launch times by 78%. The platform automated contract generation, reducing manual... work and risk. Sojern’s teams now use dynamic templates and conditional logic for faster, standardized agreements. Legal and finance approvals are no longer needed for most contracts. Employees report positive experiences and significant time savings. Docusign CLM supports Sojern’s growth as a self-service SaaS travel marketing platform.
Salesforce
- Information Technology And Services
- Very Large
San Francisco, USA
Salesforce used Docusign Agreement Cloud for HR to digitise its global recruiting. The company integrated Docusign eSignature with Workday to... speed up hiring. Recruiters reduced the average time to complete offer letters from five days to one. They cut the average cost per offer letter by 80%. All new employee onboarding is now fully digital. This helped Salesforce manage rapid growth and improve candidate experience.
Ankor Software
- Information Technology And Services
- Small
Docusign eSignature helped Ankor Software cut contract signing times by 80%. Ankor saved 100,000 pages from printing each year. 70%... of brokers switched from paper to digital contracts. The audit trail and confidentiality features made transactions secure. Ankor enabled brokers to save on costs and retain more commission. The solution set a new standard for yacht charter contract management.
KORE
- Information Technology And Services
- Medium
Alpharetta, USA
Docusign CLM helped KORE cut contract turnaround time by over 95%. The company automated its quote-to-cash process, integrating Salesforce CPQ... and Docusign CLM for one-click contract generation. Standard contracts now go out in less than an hour. Legal and sales teams benefit from streamlined redlining, version control, and contract visibility. KORE also digitized order fulfillment workflows, saving significant time and reducing manual work.
InfoTrack
- Information Technology And Services
- Medium
Sydney, Australia
InfoTrack used Docusign to power its SignIT electronic signing tool. This helped property professionals in Australia move from manual to... digital signing. During COVID-19, InfoTrack offered a Care Package with free digital tools, leading to 785 firms adopting the solution. From 2020 to 2021, InfoTrack saw a 38% increase in customers using their digital signing solutions. The Docusign integration made property transactions faster and reduced wasted resources.
iCIMS
- Information Technology And Services
- Large
Holmdel, USA
Docusign CLM and AI helped iCIMS manage a 130% increase in complex contracts. 78% of agreements now need no legal... intervention. The legal team handled 5x more custom agreements without slowing turnaround. Automated workflows and Salesforce integration let sales generate contracts directly. Docusign Insight reduced manual work and improved contract visibility. iCIMS now delivers a faster, simpler experience for customers and staff.
Perceptyx
- Information Technology And Services
- Medium
Temecula, USA
Perceptyx used Docusign Intelligent Agreement Management to replace six separate vendors with one unified platform. The legal team automated 300... contracts annually and reduced document generation time by 99%. Sales and legal teams now collaborate in a shared workspace, improving contract turnaround and reducing complaints. Automation and AI features help Perceptyx manage agreements, extract insights, and support more stakeholders without increasing headcount. The company now has a scalable, modern foundation for agreement management across legal, sales, and procurement.
Celonis
- Information Technology And Services
- Large
Munich, Germany
Celonis uses Docusign CLM to automate contract management and close deals faster. After implementing eSignature, time to signature improved by... 70%. The company went 100% paperless for sales contracts, improving both customer and employee experience. Integrating CLM with Salesforce lets sales teams generate and access agreements directly in their workflow. Celonis reduced legal bottlenecks and increased transparency in contracting processes.
Autonomate
- Information Technology And Services
- Small
UK
Docusign eSignature helped Autonomate cut contract turnaround from 3-5 days to under 48 hours. The integration with Xero saves the... team about 15 minutes per contract. Autonomate’s four-person team now spends less time on manual admin work. The process is now tracked, automated, and easy for clients to use. Staff can focus more on value-adding work for customers.
GlobalX
- Information Technology And Services
- Medium
Brisbane, Australia
GlobalX adopted Docusign to digitise legal document workflows for lawyers and conveyancers. The Docusign eSignature API integrates with Microsoft Word,... letting users send documents for signing directly from Word. This change removed the need for paper, saving hours of work and boosting productivity. Over 5,000 lawyers now use GlobalX platforms with Docusign as a core feature. Electronic signatures became essential during COVID-19, making every contract and interaction digital.
Genesys
- Information Technology And Services
- Large
Daly City, USA
Genesys used Docusign Agreement Cloud to speed up contract processing by 50-60%. Standardized contracts now turn around in under 30... minutes. Sales, legal, and procurement teams track approvals and manage contracts in one place. Docusign CLM+ integrates with Salesforce, letting sales start contracts directly from opportunities. AI tools help Genesys find contract data fast and spot risks. The company now handles rapid growth with a scalable, digital contract system.
FUJIFILM Business Innovation Australia
- Information Technology And Services
- Large
Sydney, Australia
FUJIFILM Business Innovation Australia used Docusign eSignature to replace slow, paper-based supplier contracting. The procurement team now sends, edits, and... tracks contracts digitally, saving time and reducing manual work. Staff can complete agreements from mobile devices and see real-time status updates. The switch cut down on printing, scanning, and storage costs. Docusign also improved supplier onboarding and internal HR processes.
Education Case Studies and Customer Success Stories with Docusign
Valencia College
- Education
- Large
Orlando, USA
Valencia College used Docusign eSignature and Notary to digitize HR processes. The college remotely notarized 700 faculty agreements, cutting time,... costs, and paperwork. HR staff and employees now have a better experience. Onboarding and offboarding are faster and fully online. Docusign helped Valencia College adapt quickly during campus closures and supports future remote work.
University of Iowa Center for Advancement
- Education
- Medium
Iowa City, USA
Docusign helped the University of Iowa Center for Advancement digitize donor intent agreements. The team automated the process, saving 35... minutes per agreement and executing about 500 agreements each year. Staff could focus more on building donor relationships instead of paperwork. The digital workflow improved both donor and employee experiences. The organization now has better reporting and analytics for fundraising.
The University of Texas, Austin
- Education
- Very Large
Austin, USA
Docusign eSignature and Payments helped The University of Texas, Austin save 19,740 employee hours and $2. 41M in one year....The university digitized over 200 processes across 17 departments, including admissions and HR. The Lady Bird Johnson Wildflower Center doubled its rental agreements and increased revenue by 10% using Docusign. Camp paperwork was streamlined, saving thousands of printed pages. Integrations with Box and Smartsheets improved workflow and compliance campus-wide.
Docusign helped the University of Sydney save 144 hours per contract and digitize 80% of agreements. The university processes over... 4,000 contracts each year. Docusign streamlined contract management and improved compliance. Integration with ServiceNow enabled self-service contract templates and reduced manual work. Research projects now start faster, giving academics more time for core work.
School of Rock used Docusign eSignature with NetSuite CRM to digitize compliance forms and franchise agreements. The integration took just... 10 days and replaced paper processes with automated digital workflows. Staff now manage documents centrally, reducing IT support needs and improving efficiency. Customers and franchisees complete paperwork online, keeping the School of Rock brand experience consistent. The platform helps School of Rock audit compliance and support rapid growth across 260 locations.
OptionsSwing used Docusign Click to improve its customer sign-up process. Before, OptionsSwing lost fee disputes due to weak consent records.... With Docusign Click, they captured legally binding consent and created a clear audit trail. This led to a 73% increase in fee dispute win rate. The new process also made sign-up easier and more secure for customers.
James Cook University Singapore
- Education
- Medium
Singapore, Singapore
Docusign eSignature helped James Cook University Singapore cut application processing time from 10 days to just three days for 88% of applications. The university saved... over $14,000 in a few months and reduced paper use by 25 pages per agreement. Staff now manage 6,000 yearly applications digitally, with all approvals and signatures handled in one workflow. The integration with K2 software made tracking and processing easier for both staff and students. This led to faster, more accurate student application handling and improved internal efficiency.
Docusign eSignature helped Florida State University move from paper to digital signatures. The university now processes over 100,000 documents each... month with a 90% success rate. Turnaround time for campus documents dropped from days to minutes. Staff and students benefit from faster workflows and less paperwork. FSU integrated Docusign with tools like Workday, Oracle, and Salesforce to improve user experience. The university doubled active users and aims for a fully connected digital campus.
VITAS Healthcare used Docusign eSignature to meet a new regulatory deadline for signature capture during the COVID-19 pandemic. The company integrated... Docusign with its EMR system in just 60 days, creating a contactless, automated workflow for patient consent forms. Over 40% of patients requested optional documentation, far above the industry average. The solution improved transparency, speed, and reduced manual effort for staff. Docusign helped VITAS deliver a better patient experience and stay ahead in digital healthcare.
Trusted Doctors used Docusign and Kno2 to digitize patient consent forms during the pandemic. They deployed Docusign in under a... month and integrated it with their EHR system in less than a week. This allowed for contactless, paperless workflows at drive-through clinics. The new process saved time for staff and improved patient experience. Trusted Doctors now plans to expand digital document use for all visits.
Townsville Hospital and Health Service
- Hospital & Health Care
- Large
Townsville, Australia
Docusign helped Townsville Hospital and Health Service speed up dental care consent. The team cut turnaround times by 90%. They... now save 225 hours of admin work each year. Patient consent rates rose by over 10%. Staff use digital forms and e-signatures to get faster approvals. The process is now easier for parents, schools, and clinicians.
MIMIT Health used Docusign eSignature to automate patient intake and consent forms. They integrated Docusign with Salesforce Health Cloud and... Box, making patient data easy to access. This led to a 95% reduction in time to sign forms and a 35% decrease in labor costs. MIMIT Health expanded telehealth services and increased the number of nursing homes served by 95%. Security assurance improved by 50% with Docusign integrations.
Health Partners Plans
- Hospital & Health Care
- Large
Philadelphia, USA
Docusign eSignature helped Health Partners Plans expand its Medicaid plan from 5 to 67 counties in just 9 months. The provider onboarding... process dropped from 30 days to under 24 hours. Contract turnaround time improved by 95%, and errors were eliminated. The expansion unlocked $432 million in potential annual revenue. The contracts team managed a 60% network growth without hiring more staff.
Docusign helped Altius Group cut NDIS agreement turnaround from weeks to just two days. Before, manual paperwork and email follow-ups... delayed care for clients. With Docusign eSignature, Altius automated agreements and improved efficiency. The team now spends more time supporting clients and less on admin. Faster onboarding means clients get care sooner, reducing stress and improving outcomes.
Hospice Savannah used Docusign eSignature to speed up patient intake and launch a vaccination clinic in just one week. Manual paperwork slowed... care, especially for long-distance caregivers. With Docusign, consent forms are signed in minutes, not days. Staff can focus more on patients and less on paperwork. The solution also helped streamline vaccination documentation and compliance tasks. Patient data stays secure and private.
Oregon Health Authority
- Government Administration
- Large
Salem, USA
Docusign CLM helped Oregon Health Authority cut contract processing times by 93%. Staff used to wait over 90 days for... contract execution. Now, some contracts finish in less than six days. Automated workflows and templates reduced errors and boosted efficiency by up to 80%. The team gained real-time visibility into approval chains, making tracking and management easier. Staff and management both report less daily burden and more transparency.
Missouri Department of Higher Education and Workforce Development
- Government Administration
- Medium
Jefferson City, USA
Docusign CLM helped the Missouri Department of Higher Education and Workforce Development cut grant and contract processing time by 78%. The department saw... an 80% boost in user adoption compared to OnBase. Staff now complete contracts in three days instead of weeks. About 90% of documents flow through Docusign, up from 10%. Reporting that once took days now takes less than 30 minutes. The team relies less on IT and can change workflows quickly.
City of Memphis
- Government Administration
- Large
Memphis, USA
Docusign eSignature helped the City of Memphis speed up procurement by 9x. The city rolled out Docusign across 17 divisions,... making contract approvals much faster. Employees saw a process that once took months now finish in just eight days. The IT team used Docusign to digitize workflows for over 8,000 remote workers. HR now manages contract workers and new hires with paperless forms, saving time and reducing manual work.
Louisville Metro Government
- Government Administration
- Large
Louisville, USA
Docusign eSignature helped Louisville Metro Government process grant applications six times faster. The city reduced paper use by 40% and... saved 345 trees in one year. During the pandemic, Docusign enabled quick delivery of millions in federal relief funds and sped up support for nonprofits and individuals. HR used Docusign to securely manage employee evaluations for a remote workforce. The city now completes paperwork in minutes instead of weeks, boosting efficiency across 30 agencies.
Louisiana Board of Pardons and Committee on Parole
- Government Administration
- Small
Baton Rouge, USA
Docusign eSignature helped the Louisiana Board of Pardons and Committee on Parole cut staff needed for high-volume workloads by 80%. The board reduced... steps to complete violations by 40%. Travel and hotel costs dropped as members could sign documents remotely. Automated workflows eliminated incomplete forms and sped up document processing. Staff resources were reallocated to other initiatives, improving efficiency.
Local Government Association of Queensland (LGAQ)
- Government Administration
- Small
Brisbane, Australia
Docusign eSignature helped LGAQ cut onboarding contract turnaround time by 85%. The small HR team now sends and receives signed... documents in hours, not days. LGAQ saved over $18,000 in postage and eliminated 12,000 sheets of paper since 2020. The platform ensures all required information is captured before submission, reducing errors. LGAQ now enjoys a fully paperless HR department and a faster, more modern onboarding process.
Real Estate Case Studies and Customer Success Stories with Docusign
Sydney Sotheby’s International Realty
- Real Estate
- Medium
Sydney, Australia
Docusign helped Sydney Sotheby’s International Realty speed up property transactions. Contracts that once took days now take minutes or hours.... The company reduced paper use by 80% and made the process easier for buyers and staff. Docusign also helped during the pandemic by making remote signing safe and simple. The digital tool was easy for employees to adopt and improved the client experience.
Docusign eSignature helped MMJ Wollongong cut lease agreement turnaround from weeks to just 24 hours. The agency saved 480 hours... of employee time and over AU$12,000 in annual paper and printing costs. Staff now spend minutes, not hours, on lease paperwork. Lease tracking and document security improved. The team finds Docusign easy to use and plans to expand its use.
GLP used Docusign eSignature to digitize HR document management. The company cut contract processing time by 50%. It now saves... over $70,000 each year by reducing paper-based processes. GLP also saves 11,000 pieces of paper annually, supporting its sustainability goals. Staff found Docusign easy to learn and use, speeding up adoption. The solution helped GLP work better during remote and hybrid work.
CapitaLand used Docusign eSignature to cut printing costs and boost efficiency. The company piloted Docusign in six departments in Singapore.... During COVID-19, Docusign helped staff work from home and keep business moving. CapitaLand avoided printing over 300,000 pages. Employees now spend less time on paperwork and tracking signatures. The switch supports CapitaLand’s sustainability and digitalisation goals.
Docusign eSignature helped Dynamic Methods cut agreement turnaround to 12 hours. The Adelaide-based real estate software leader enabled 1.6 million... digital agreements, making all business fully digital. Agents and clients now sign contracts remotely, on any device. Docusign integration reduced errors and doubled usage year-on-year. Dynamic Methods improved compliance and customer experience for real estate transactions.
Veterans Services of the Carolinas
- Non Profit Organization Management
- Small
Asheville, USA
Docusign eSignature helped Veterans Services of the Carolinas save over $75,000 a year. The nonprofit used Docusign to digitize approval... workflows and reduce paperwork. Staff could focus more on helping veterans instead of doing admin tasks. In the first year, they served 400 more veterans. Docusign also enabled quick, secure approvals for urgent needs, like housing assistance. Integration with the Unite Us Platform improved collaboration with health and social service providers.
Twining Enterprise
- Non Profit Organization Management
- Small
London, UK
Docusign eSignature helped Twining Enterprise, a London-based non-profit, move from slow, paper-based contracts to fast, digital agreements. The charity now... enrolls clients, onboards hires, and manages funder contracts online. Staff and clients find the signing process simple and less stressful. Documents are tracked and managed in the cloud, saving time and reducing errors. The solution lets employees spend more time supporting clients’ mental health journeys.
Forest Stewardship Council
- Non Profit Organization Management
- Medium
Forest Stewardship Council used Docusign eSignature and Contract Lifecycle Management to digitize complex global agreements. They cut processing time for... trademark licensing by 50%. Now, 99% of their agreements are paperless. The FSC Indigenous Foundation saves 20 staff hours each week. Docusign also supports FSC’s mission to empower Indigenous communities and protect forests.
Community Business Bureau
- Non Profit Organization Management
- Small
Adelaide, Australia
Docusign Web Forms helped Community Business Bureau onboard over 1200 customers. The tool automated manual onboarding, saving more than 100... hours of employee time. Before, CBB struggled with missing documents and repeated follow-ups. With Docusign, clients now complete onboarding easily and accurately. The self-serve model improved client satisfaction and reduced errors. CBB plans to expand use of Docusign Web Forms for future growth.
Retail Case Studies and Customer Success Stories with Docusign
Specsavers
- Retail
- Very Large
Guernsey, UK
Specsavers used Docusign eSignature to speed up contract signing and reduce paperwork. Before Docusign, agreements took up to eight days... to process. Now, one-third of agreements are signed within four hours. Over 2,354 more users adopted eSignature since 2016. Specsavers sends financial reports and contracts digitally, saving time and cutting paper use. Docusign helps Specsavers focus more on clients and less on admin work.
Kubota Credit Corporation U.S.A (KCC)
- Retail
- Large
Grapevine, USA
Docusign eSignature helped Kubota Credit Corporation U. S.A cut customer account setup time by 75%. The process went from 16...days to just 4 days. Over 1.7 million pieces of paper are saved each year. Dealers and customers now use a digital system for financing agreements. Errors and delays have dropped, making it easier to buy equipment. Dealers reached 99% adoption of the new digital process.
Docusign helped The Warehouse Group cut contract execution time by 78%. Before Docusign, hiring was slow due to manual paperwork.... Now, contracts are sent and signed much faster. The company issued 109,000 contracts since 2015 and saved 5.3 million printed pages. Docusign made recruitment and other business processes more efficient for their 10,500+ staff.
Steve Madden used Docusign AI-Assisted Review to speed up contract reviews. The legal team managed about 30% more seasonal contract... volume without hiring more staff. Docusign unified agreement processes and improved visibility for all departments. AI-powered tools flagged contract issues and reduced manual review time from hours to minutes. The platform made it easy to update templates and track agreements across the business.
Legal Services Case Studies and Customer Success Stories with Docusign
Watson Webb
- Legal Services
- Small
Sydney, Australia
Watson Webb, a boutique Sydney law firm, used Docusign to digitise its contract process. The firm now gets contracts signed... 92% faster, with 90% of agreements handled digitally. Average signing time dropped from a week to just 1–3 hours. Lawyers and clients find the process easier and less cumbersome. Docusign’s integration with practice management software boosts productivity and supports the firm's growth plans.
The Law Offices of Mark T. Hurt
- Legal Services
- Small
Bristol, USA
The Law Offices of Mark T. Hurt used Docusign Intelligent Agreement Management to automate lead vetting and case intake. The... firm receives over 100 leads daily and previously spent up to 12 hours a day on unqualified leads. By integrating Docusign IAM with Litify and using Maestro workflows, they streamlined document generation and lead conversion. Dynamic Web Forms and AI now help prioritize high-value cases and automate intake. Docusign Navigator centralizes agreements and provides data insights to refine marketing and target the right claimants.
Lextech used Docusign to digitise mortgage processing for Australians. The integration enabled 71% faster contract signing and saved 825,000 pieces... of paper each year. Most mortgage transactions now settle within 48 hours, down from up to a week. Borrowers can sign documents securely from anywhere, improving speed and transparency. The digital workflow also ensures compliance and legal security for all parties.
HQ Law used Docusign eSignature to speed up contract processing. The firm cut document prep time from 40 to 10... minutes for large contracts. Client turnaround dropped from three days to one, a 66% improvement. HQ Law saved 750 hours per year and reduced printing and postage costs. Clients now sign documents from anywhere, making the process easier and more flexible.
Springbuk used Docusign Gen for Salesforce to speed up contract creation. The company implemented the solution in just two weeks.... Sales reps now save five minutes per contract, making the agreement process three times faster. Docusign Gen pulls data from Salesforce and automates document generation and eSignature. This lets the sales team spend more time with customers and less on paperwork.
ScribeAmerica
- Health, Wellness And Fitness
- Large
Fort Lauderdale, USA
ScribeAmerica used Docusign and Workday to digitize its employee onboarding. The company grew from 1,200 to over 21,000 employees. Before... Docusign, HR prepared 1,200 offer letters; after, they managed 21,000. The digital process reduced manual errors and sped up hiring. Young job applicants now complete onboarding from anywhere, on any device.
International SOS
- Health, Wellness And Fitness
- Very Large
Singapore, Singapore
International SOS used Docusign eSignature to speed up collecting signatures for health and security services. Before, staff and subscribers handled... forms manually, causing delays and errors. Docusign integrated with their case management system, letting staff send and receive forms in one place. The new process cut form preparation and sending time by up to 65%. Subscribers can now sign forms up to 80% faster. Teams report the system is easier and more efficient.
EngagedMD used Docusign eSignature and Docusign Identify to improve the patient experience for fertility clinics. Clinics saved up to 2... hours per patient on consent appointments. Over 1.8 million medical envelopes were reviewed and signed digitally. 20,000 identities were verified online, reducing paperwork and risk. Patients could sign documents at home, making the process easier and safer. Clinics saw more patients and focused more on care, not paperwork.
Automotive Case Studies and Customer Success Stories with Docusign
McCloskey Motors
- Automotive
- Small
Colorado Springs, USA
Docusign helped McCloskey Motors digitize all car buying forms during the COVID-19 pandemic. The dealership built a touchless car sale... process using eSignature and ID Verification. Each car sale now takes one hour less, saving 350 hours per month. The process is now paper-free and protects against ID-based fraud. Customers enjoy a faster, more transparent buying experience.
Docusign CLM helped Genuine Parts Company transform global contract management. The company unified processes across 5 departments and automated third-party... contract workflows. Teams now submit contracts via forms, track renewals, and negotiate earlier, saving money. Sales, HR, and marketing use CLM for agreements, bonus notifications, and onboarding. The solution increased cost efficiency and gave a 6-month head start on negotiations.
Ducati West Europe used Docusign eSignature to speed up registration for the Ducati Track Experience. Before, customers waited an hour... in line to sign paper contracts. Now, 80% of documents are completed before the event, and processing time is 83% shorter, down to just 10 minutes. The marketing team also gains better insight into event attendance and customer data. This digital process makes the experience smoother and more enjoyable for Ducati's customers.
Manufacturing Case Studies and Customer Success Stories with Docusign
Wieland
- Manufacturing
- Large
Ulm, Germany
Wieland used SAP Signature Management by Docusign to digitize contract workflows. The company reduced agreement turnaround from days to hours.... 65% of agreements now complete in less than a day, and 37% within an hour. Manual effort dropped, saving 1,200 hours each year. Docusign streamlined processes across legal, sales, HR, and procurement.
Queensland Alumina Limited (QAL)
- Manufacturing
- Large
Gladstone, Australia
Queensland Alumina Limited used Docusign eSignature to digitise HR onboarding. The company hires about 150 employees each year. Before Docusign,... new hires had to print and fill out 16 documents. Now, HR can track onboarding status and share envelopes among advisors. The process is faster and appeals to younger talent. Docusign helped QAL manage COVID-19 disruptions and modernise hiring.
Docusign eSignature helped Mast-Jägermeister SE save an average of 1 hour per envelope and reduce turnaround time to 1. 9 days. The...company sends 5,000 envelopes per year using eSignature. They rolled out Docusign eSignature company-wide, starting at the board level. Employees now sign documents digitally, improving process speed and security. The solution also reduced paper use and made contract management easier.
Hospitality Case Studies and Customer Success Stories with Docusign
XO
- Hospitality
- Medium
Fort Lauderdale, USA
XO used Docusign eSignature to speed up contract signing by 35%. The company saw a 50% drop in contract errors.... XO replaced slow, manual paperwork with digital agreements. Clients can now sign contracts from anywhere, even on mobile. This helped XO grow revenue and improve customer satisfaction. Docusign eSignature gave XO a clear edge in private jet charter services.
Virgin Holidays used Docusign's electronic signature in its procurement and HR teams. Before, contract tracking was slow and scattered. Docusign... helped centralize contract storage and speed up signing. The number of contracts recorded doubled in one year. Procurement contract processing dropped from two hours to under ten minutes. HR cut new hire contract signing from two weeks to two days, saving about £10,000 per year.
Uber
- Transportation/Trucking/Railroad
- Very Large
San Francisco, USA
Uber used Docusign CLM to replace manual contract management with automated workflows. Before, contracts were managed with Google Docs and... email, causing errors and delays. Docusign CLM gave Uber pre-defined templates, automated approvals, and a central contract repository. This made contract processes faster and reduced mistakes. Uber now has better oversight and can scale contract management as it grows.
Hi-Trans Express
- Transportation/Trucking/Railroad
- Medium
Adelaide, Australia
Hi-Trans Express used Docusign to replace paper-based systems with digital workflows. The company automated sales quotations, rate cards, and employee... forms. Quote turnaround times dropped to less than a week, with some completed in hours. Employees and customers found the platform easy to use. Docusign helped reduce paper use and improved customer conversion rates. The business now operates more efficiently and is better positioned in the transport sector.
Tata Communications
- Telecommunications
- Very Large
Mumbai, India
Docusign eSignature helped Tata Communications cut contract turnaround time from months to just 24 hours. The company reduced courier costs... by 90% and eliminated lost or misplaced contracts. Legal and sales teams now track contract status in real time. Over 2,500 employees use Docusign in multiple languages. Tata Communications accelerated deal closures and improved document management across global operations.
BAI Communications used Docusign Web Forms to overhaul its contractor onboarding. The company cut contract return time by 95%. Form... completion dropped from one hour to 20 minutes. They saved 96 hours per year and avoided printing 3,072 pages. Mobile-friendly forms improved accessibility for remote contractors. The legal team now reviews and approves forms faster, boosting efficiency.
Insurance Case Studies and Customer Success Stories with Docusign
Philadelphia Insurance
- Insurance
- Large
Bala Cynwyd, USA
Philadelphia Insurance used Docusign eSignature to simplify its paperless billing enrollment. Before, only 3% to 5% of customers signed up... for paperless billing. After digitizing the process, participation jumped to 35%. The company saw a 31% increase in enrollments and saved $10 for each new paperless signup. Docusign eSignature also reduced manual work for employees and improved customer experience.
Docusign eSignature helped Mercury Insurance digitize document workflows. The company integrated eSignature with Guidewire and Hyland OnBase, creating a paperless... system for customer correspondence. Mercury Insurance recouped 30% of office space by eliminating file cabinets. Agents now send, sign, and track documents online, speeding up policy processing and onboarding. Compliance improved with digital audit trails and structured approval processes. Customers, agents, and employees benefit from faster, more efficient service.
Accounting Case Studies and Customer Success Stories with Docusign
Next Gen
- Accounting
- Small
Australia
Docusign eSignature helped Next Gen, an Australian accounting firm, go fully paperless. The firm integrated Docusign with 50 business apps,... including a chatbot, to automate client onboarding and document workflows. This automation saved 6,000 hours per year, equal to three full-time employees. During tax season, Next Gen handled 70% more business without hiring more staff. Over 10,000 tax returns were filed online, with 90% of clients managing their accounts digitally.
Oil & Energy Case Studies and Customer Success Stories with Docusign
Gulf Marine
- Oil & Energy
- Small
Singapore, Singapore
Docusign helped Gulf Marine cut contract process time by 97%. The company saw a 53% increase in contracts signed each... month. Before Docusign, contract management was slow and manual. Now, teams use Docusign CLM and eSignature to track, review, and sign contracts in one place. Staff and vendors find the system easy to use. Gulf Marine now manages contracts faster and with less waste, supporting its growth and sustainability goals.
Utilities Case Studies and Customer Success Stories with Docusign
Metha Energia
- Utilities
- Medium
Brazil
Metha Energia used Docusign Click to improve their digital registration process. Before, only 50% of customers completed sign-up. After using... Click, completion rose to 82%. Customer acquisition increased by 36%. Registration time dropped from three days to two. The new process is seamless and keeps users on Metha’s website.
Consumer Goods Case Studies and Customer Success Stories with Docusign
IKEA Portugal
- Consumer Goods
- Large
Portugal
Docusign helped IKEA Portugal digitize its HR onboarding process for over 3,000 employees. The team moved to 100% paperless HR,... cutting onboarding time from four days to two, with some agreements done in minutes. Docusign ensured compliance with strict EU regulations, including eIDAS, and simplified identity verification. The solution also made it easier to manage documents remotely and centralize storage. IKEA Portugal now processes over 800 documents annually with Docusign, saving time and supporting sustainability.
Construction Case Studies and Customer Success Stories with Docusign
Creative Vision
- Construction
- Small
Sydney, Australia
Docusign eSignature helped Creative Vision, a project management firm in construction, save $100K per year on printing and postage. The platform increased... procurement efficiency by 40% and boosted productivity by 50%. Creative Vision used Docusign to streamline contract management, meet government digital requirements, and achieve key certifications. Integration with Procore enabled seamless project workflows and improved stakeholder satisfaction.
Consumer Services Case Studies and Customer Success Stories with Docusign
Sunrun
- Consumer Services
- Large
San Francisco, USA
Sunrun used Docusign eSignature and Salesforce to automate solar contract processing. The integration reduced contract signing to a single 3-hour... visit, down from multiple lengthy visits. Sunrun's contract department now handles ten times more volume. Customers and partners benefit from faster, more transparent agreements. The streamlined process improved efficiency and customer satisfaction.
Banking Case Studies and Customer Success Stories with Docusign
Trustmark National Bank
- Banking
- Large
Jackson, USA
Trustmark National Bank used Docusign CLM to digitize agreement workflows in its treasury services. The bank reduced service turnaround time... by 3 days and now sees 97% of recipients complete agreements, with over half signing the same day. Manual, paper-based processes were replaced with automated digital workflows. Relationship managers and support staff gained visibility into agreement status, improving customer experience. Docusign CLM helped Trustmark deliver remote banking services during the pandemic.
Human Resources Case Studies and Customer Success Stories with Docusign
The Adecco Group
- Human Resources
- Very Large
Zurich, Switzerland
The Adecco Group used Docusign to digitise its agreement workflows across Asia Pacific. The company processes thousands of contracts weekly,... including staffing and employment agreements. Docusign enabled 98% user adoption in seven countries and 50,000 digital agreements in one year. This reduced costs, improved compliance, and sped up contract turnaround times. Clients and candidates now enjoy faster, more convenient electronic signatures.
Restaurants Case Studies and Customer Success Stories with Docusign
Guzman y Gomez
- Restaurants
- Large
Sydney, Australia
Docusign helped Guzman y Gomez automate HR and recruitment processes. The restaurant chain moved from paper-based to digital agreements, speeding... up onboarding and reducing errors. With Docusign, 90% of paperwork is now digital and agreements are signed within two hours. Employees feel more confident and productive. The company can now handle hundreds of contracts each month, supporting rapid growth.
Internet Case Studies and Customer Success Stories with Docusign
hipages
- Internet
- Medium
Sydney, Australia
hipages used Docusign eSignature to make its contract process 100% paperless. Before Docusign, signing and sending contracts took days. Now,... contracts are sent and signed quickly, saving time for employees and candidates. The platform is used by legal, sales, and service teams, improving communication with customers and suppliers. Feedback from employees and customers has been positive. Docusign helped hipages grow and simplify its business processes.
Other Industry Case Studies and Success Stories with Docusign
Spring Branch Independent School District
- Government
- Large
Houston, USA
Docusign helped Spring Branch Independent School District save $4 million by digitizing procurement. The team cut contract turnaround from weeks... to under 2 days. Over 80% of contracts now close in less than 48 hours. Automated workflows and templates reduced manual work for staff and vendors. Centralized contract management improved compliance and visibility.
PNG DataCo used Docusign eSignature and CLM to digitize contract and agreement workflows. Before Docusign, manual paperwork slowed approvals and... increased costs. With Docusign, approval times dropped from days to hours. The company improved efficiency by 80% and cut operational costs by 10%. Mobile signing and tracking made processes faster and more secure. PNG DataCo now resells Docusign to sister companies and plans to expand usage across departments.
New Mexico Educational Retirement Board (NMERB)
- Government
- Medium
USA
Docusign eSignature helped the New Mexico Educational Retirement Board cut document turnaround time from two weeks to just two days. NMERB processes nearly... 300,000 documents a year for over 160,000 members. Before Docusign, errors on forms caused delays of weeks. With eSignature, errors dropped and remote work became easier. The rollout took six weeks and started with retirement applications. Now, eight key processes are digital, improving member experience and efficiency.
Missouri’s Rehabilitation Services for the Blind
- Government
- Medium
Jefferson City, USA
Missouri’s Rehabilitation Services for the Blind used Docusign eSignature to help visually impaired clients sign documents independently during the COVID-19 pandemic. The agency needed... a solution that met accessibility standards and could be deployed quickly. Docusign’s support for screen readers and keyboard-only input made forms accessible. The team went live in just over two months. RSB now processes documents faster and gives clients more independence.
Louisiana’s 22nd Judicial District Attorney’s Office
- Government
- Medium
Covington, USA
Docusign eSignature helped Louisiana’s 22nd Judicial District Attorney’s Office cut document turnaround to one day. The office moved from paper-based,... in-person processes to digital workflows. SMS notifications improved response rates for child support cases. Audit trails from Docusign provided key evidence in court. The office now sets court dates within a week and aims for a fully paperless future.
Kayak used Docusign eSignature to fix its slow, error-prone advertising contract process. Before, only 30% of contracts had signatures and... deals took up to two weeks. With Docusign, contract turnaround time dropped by 98%. Now, 100% of contracts are signed and tracked in Salesforce. Kayak uses Docusign in 30 countries, making contract management fast and reliable.
DocuSign IAM platform available for Perplexity Computer, Computer for Counsel
DocuSign's intelligent agreement management platform is now available for Perplexity Computer and Computer for Counsel. This enables legal teams and... businesses to automate contract workflows using AI.
DocuSign Reveals the Gap Between AI Tools and AI Platforms
DocuSign reports that 75% of its new code is AI-assisted, reflecting a significant investment in AI. Crete United, a construction... services network, deployed DocuSign's AI-Assisted Review to automate contract workflows, reducing negotiation times by 80% and improving deal execution speed by 90%. This highlights the effectiveness of AI platforms over isolated AI tools in enhancing business processes.
Alabama Agents Tighten Closing Pipelines with DocuSign Rooms and AI
Alabama real estate agents are enhancing their closing processes using DocuSign Rooms and AI technology. This integration streamlines document management... and improves efficiency in property transactions.
Comcast Business Services Boosts Productivity with Solution by Acumen Solutions and DocuSign on Appl - AOL.com
Comcast Business Services enhances its field sales productivity using a solution jointly developed by Acumen Solutions and DocuSign, implemented on Apple iPads. This solution enables... real-time contract generation and eSignature capabilities, streamlining sales processes and improving customer experiences. The integration with Salesforce further automates workflows, allowing Comcast to close deals faster and increase revenue.