Press Ganey Overview

Press Ganey helps healthcare organizations enhance patient experience, safety, and quality. Solutions and services are provided to transform healthcare effectively.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Reputation Management, as the business use cases that they have been most satisfied with while using Press Ganey.

Other use cases:

  • Competitive Intelligence
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Create Engagement Based Loyalty
  • Sales Review & Feedback
  • Content Management
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Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Press Ganey.

Other priorities:

  • Improve Brand Engagement
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Efficiency
  • Launch New Products
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Press Ganey Use-Cases and Business Priorities: Customer Satisfaction Data

Press Ganey works with different mediums / channels such as Review Sites, Website, Social Media, etc.

Press Ganey's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc.

Reviews

"Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments." - James Bobbitt.

Press Ganey, ReviewTrackers, NiceJob, Chatmeter Platform, Experience.com, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Press Ganey

Top Industries

  • Hospital & Health Care
  • Real Estate
  • Financial Services

Popular in

  • Enterprise
  • Mid Market

Press Ganey is popular in Hospital & Health Care, Real Estate, and Financial Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Press Ganey Use Cases

What makes Press Ganey ideal for Rating And Review Management?

The platform uses Natural Language Processing to analyze feedback from various sources. The platform provides insights to improve brand loyalty and drive results. The platform may not analyze all online directories that include ratings and reviews.
"...Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. ..." Online Reputation Management & Customer Experience

How can Press Ganey enhance your Engagement Management process?

The platform uses Natural Language Processing to gather feedback from various sources. This feedback is analyzed to provide insights that help organizations improve customer engagement and loyalty. The platform also includes tools for managing customer communications and reviews.
"...The DHHS web team used Zingtree to transform a complicated online form into a user-friendly interactive self-assessment tool on their emergency website...." Binary Fountain News

What Are the key features of Press Ganey for Reputation Management?

Why is Press Ganey the best choice for Competitive Intelligence?

Why is Press Ganey the best choice for Communication Management?

28+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Press Ganey solved their Reviews and Reputation needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Press Ganey testimonial

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System

Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
Press Ganey testimonial

Paula Lumsden

Marketing Director

Tidewater Physicians Multispecialty Group

[TPMG] has much more insight into even the smallest details–it’s really changing everything we do Testimonial By Paula Lumsden
Press Ganey testimonial

Kayleigh Filo

Marketing Manager

Continental Properties

The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo
CUSTOMERS TESTIMONIALS
Press Ganey testimonial

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System

Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
Press Ganey testimonial

Paula Lumsden

Marketing Director

Tidewater Physicians Multispecialty Group

[TPMG] has much more insight into even the smallest details–it’s really changing everything we do Testimonial By Paula Lumsden
Press Ganey testimonial

Kayleigh Filo

Marketing Manager

Continental Properties

The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo

Case Studies

COMPANY CASE STUDIES
Press Ganey case study
Case Study VITAS Healthcare

Learn how VITAS Healthcare improved total positive feedback by 10%, 52% in total Google reviews and 121% in total Facebook reviews.

Read More
Press Ganey case study
Case Study Baptist Health South Florida

How Baptist Health Increased Review Volume by 320% in 6 Months

Read More
Press Ganey case study
Case Study Continental Properties

How Continental Properties Powers Resident Satisfaction Through Reputation Management

Read More

Video

Press Ganey iRound Solution Overview

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Frequently Asked Questions(FAQ)

for Press Ganey

What is Press Ganey?

Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

What is Press Ganey used for?

Press Ganey is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Rating And Review Management, Engagement Management and Reputation Management .

What are the top features of Press Ganey?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of Press Ganey.

Who uses Press Ganey?

Press Ganey is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Press Ganey alternatives?

ReviewTrackers, NiceJob, Chatmeter Platform and Experience.Com are popular alternatives for Press Ganey.

Where is Press Ganey located?

Press Ganey is headquartered at 1660 International Dr, Suite 225, McLean, Virginia 22102, US.
lightning

Peers used Press Ganey for rating and review management and engagement management

Press Ganey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (1)
Analytics

4.52/5 ★

Read Reviews (157)
Custom Reports

3.45/5 ★

Read Reviews (181)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (1)
Analytics

4.52/5 ★

Read Reviews (157)
Custom Reports

3.45/5 ★

Read Reviews (181)

Software Failure Risk Guidance

?

for Press Ganey

Overall Risk Meter

Low Medium High

Top Failure Risks for Press Ganey

PressGaney Profile

Company Name

PressGaney

Company Website

https://www.pressganey.com/

HQ Location

1660 International Dr, Suite 225, McLean, Virginia 22102, US

Employees

101-250

Social

Financials

SERIES A