Press Ganey - Customer Experience Management: Use Cases, Capabilities & Competitors

ECU Health used Press Ganey to boost patient acquisition. They combined digital strategy, employee engagement, and patient feedback. This led to a 700% increase in review volume. All providers achiev...ed 4.0+ star ratings. The approach built trust and improved patient experience.
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Joe DiMaggio Children's Hospital uses engagement tools to improve patient experience. The hospital focuses on family-centered care and empowers its leaders. These tools help the hospital deliver awar...d-winning pediatric care. The approach keeps patients and families at the center of every decision.
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Hillcrest used Press Ganey to rebuild its internal culture. Leadership accountability improved. Staff morale went up. Patient trust increased in a high-acuity trauma setting. The project started afte...r patient experience scores dropped. Leaders focused on presence, listening, and shared ownership. Frontline teams became champions of people-first care.
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FirstHealth of the Carolinas used Press Ganey's safety and HRO consulting. They focused on improving safety for patients and employees. The organization achieved a 42% decrease in its Serious Safety ...Event Rate. This change helped create a safer environment for everyone. The case highlights the impact of targeted safety programs in healthcare.
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Press Ganey helped Florida’s leading non-profit health system reduce employee turnover by 34%. The health system doubled its workforce after expanding from one hospital to six and from 17 to 150 loca...tions. Employee engagement was low, ranking in the 40th percentile among peers. Press Ganey’s centralized feedback strategy improved engagement and retention. The organization saw measurable gains in employee satisfaction and stability.
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Press Ganey helped a healthcare organization use patient feedback to drive continuous growth. The strategy focused on building trust and improving patient experience. The organization used an integra...ted approach to listen to patient voices. This led to better care and stronger relationships with patients. The case highlights the value of patient-centered strategies in healthcare.
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