Press Ganey Overview

Press Ganey helps healthcare organizations enhance patient experience, safety, and quality. Solutions and services are provided to transform healthcare effectively.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Reputation Management, as the business use cases that they have been most satisfied with while using Press Ganey.

Other use cases:

  • Competitive Intelligence
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Create Engagement Based Loyalty
  • Sales Review & Feedback
  • Content Management
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Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Press Ganey.

Other priorities:

  • Improve Brand Engagement
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Efficiency
  • Launch New Products
See all business priorities See less business priorities

Press Ganey Use-Cases and Business Priorities: Customer Satisfaction Data

Press Ganey works with different mediums / channels such as Review Sites. Website. Social Media etc.

Press Ganey's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and Press Ganey support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Press Ganey analytics capabilities include Analytics, and Custom Reports.

Reviews

"The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation." - Kayleigh Filo

Press Ganey, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Press Ganey

Top Industries

  • Hospital & Health Care
  • Real Estate
  • Financial Services

Popular in

  • Enterprise
  • Mid Market

Press Ganey is popular in Hospital & Health Care, Real Estate, and Financial Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Press Ganey Use Cases

Why is Press Ganey the best choice for Rating And Review Management?

Why is Press Ganey the best choice for Engagement Management?

What solutions does Press Ganey provide for Reputation Management?

Why is Press Ganey the best choice for Competitive Intelligence?

What makes Press Ganey ideal for Communication Management?

28+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Press Ganey solved their Reviews and Reputation needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Press Ganey testimonial

Kayleigh Filo

Marketing Manager

Continental Properties
The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo
Press Ganey testimonial

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System
Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
Press Ganey testimonial

Valeska Valencia

Baptist Health South Florida
There’s no more guessing about how people feel. These are real-time reviews, which means real-time service recovery, and that makes a direct impact on the location and the organization. Testimonial By Valeska Valencia
CUSTOMERS TESTIMONIALS
Press Ganey testimonial

Kayleigh Filo

Marketing Manager

Continental Properties
The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo
Press Ganey testimonial

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System
Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
Press Ganey testimonial

Valeska Valencia

Baptist Health South Florida
There’s no more guessing about how people feel. These are real-time reviews, which means real-time service recovery, and that makes a direct impact on the location and the organization. Testimonial By Valeska Valencia

Case Studies

COMPANY INDUSTRY CASE STUDIES
Press Ganey case study

VITAS Healthcare
Hospital & Health Care
Hospital & Health Care
Case Study VITAS Healthcare

Learn how VITAS Healthcare improved total positive feedback by 10%, 52% in total Google reviews and 121% in total Facebook reviews.

Read More
Press Ganey case study

Continental Properties
Real Estate
Real Estate
Case Study Continental Properties

How Continental Properties Powers Resident Satisfaction Through Reputation Management

Read More
Press Ganey case study

Prisma Health
Hospital & Health Care
Hospital & Health Care
Case Study Prisma Health

How Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.

Read More

Video

Press Ganey iRound Solution Overview

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Frequently Asked Questions(FAQ)

for Press Ganey

What is Press Ganey?

Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

What is Press Ganey used for?

Press Ganey is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Rating And Review Management, Engagement Management and Reputation Management .

What are the top features of Press Ganey?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of Press Ganey.

Who uses Press Ganey?

Press Ganey is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Press Ganey alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Press Ganey.

Where is Press Ganey located?

Press Ganey is headquartered at 1660 International Dr, Suite 225, McLean, Virginia 22102, US.
lightning

Peers used Press Ganey for rating and review management and engagement management

Press Ganey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (1)
Analytics

4.52/5 ★

Read Reviews (157)
Custom Reports

3.45/5 ★

Read Reviews (181)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (1)
Analytics

4.52/5 ★

Read Reviews (157)
Custom Reports

3.45/5 ★

Read Reviews (181)

Software Failure Risk Guidance

?

for Press Ganey

Overall Risk Meter

Low Medium High

Top Failure Risks for Press Ganey

Press Ganey Associates, LLC News

Press Ganey Partners with Microsoft to Transform the Human Experience in Healthcare

Press Ganey partners with Microsoft to develop AI-powered solutions, enhancing patient care and clinician support through improved data insights and personalized care experiences in healthcare.

02/02/2025 - source

Arkansas Childrens and Press Ganey Partner to Improve Pediatric Patient Experience - Business Wire

Arkansas Childrens teamed up with Press Ganey to enhance pediatric patient experiences.

25/11/2024 - source

Press Ganey Streamlines Magnet Readiness with AI - Business Wire

Press Ganey uses AI to help healthcare organizations prepare for Magnet recognition, simplifying the readiness process.

27/10/2024 - source

Press Ganey Associates, LLC Feeds

Press Ganey Appoints Avanish Mishra, Ph.D., as President, Life Sciences - Business Wire

Press Ganey has appointed Dr. Avanish Mishra as President, Life Sciences. Reporting to CEO Patrick T. Ryan, Dr. Mishra will lead innovation and growth in the life sciences sector, leveraging his executive experience from Thermo Fisher Scientific, Gilead, and Pfizer.

07/05/2025 - source

Press Ganey Associates, LLC Profile

Company Name

Press Ganey Associates, LLC

Company Website

https://www.pressganey.com/

HQ Location

1660 International Dr, Suite 225, McLean, Virginia 22102, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES A