Customer stories

Product Business Settings

Press Ganey is popular in Hospital & Health Care, Real Estate, and Financial Services industries and is widely used by Enterprise, Mid Market.

Press Ganey Product Overview

Press Ganey offers solutions that enhance patient experience, safety, and quality within healthcare organizations. By focusing on the human experience, Press Ganey provides tools that help healthcare providers address critical challenges through data-driven insights and AI technology. These solutions are designed to optimize patient access and empower healthcare systems to improve their overall performance. Press Ganey's unique approach integrates patient feedback and safety metrics, enabling organizations to make informed decisions that enhance care delivery. This strategic focus on patient experience and safety positions Press Ganey as a key player in transforming healthcare outcomes.

How satisfied the customers are with Press Ganey use-cases

Reviews

"Privia Health recognized the importance of helping its providers establish their online brand reputation and leveraging the intelligence of existing digital reviews to drive practice success." - Privia Health
"The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients." - Prisma Health

Press Ganey Customer Insights, Testimonials and Case Studies

What makes Press Ganey ideal for Rating And Review Management?

What benefits does Press Ganey offer for Engagement Management?

How can Press Ganey enhance your Reputation Management process?

What Are the key features of Press Ganey for Competitive Intelligence?

How does Press Ganey address your Communication Management Challenges?

What is Press Ganey?

Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

What is Press Ganey used for?

Press Ganey is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Rating And Review Management, Engagement Management and Reputation Management .

What are the top features of Press Ganey?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of Press Ganey.

Who uses Press Ganey?

Press Ganey is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Press Ganey alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Press Ganey.

Where is Press Ganey located?

Press Ganey is headquartered at 1660 International Dr, Suite 225, McLean, Virginia 22102, US.

11 buyers and buying teams have used Cuspera to assess how well Press Ganey solved their Reviews and Reputation needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Press Ganey testimonial

Privia Health

Privia Health recognized the importance of helping its providers establish their online brand reputation and leveraging the intelligence of existing digital reviews to drive practice success. Testimonial By Privia Health
Press Ganey testimonial

Prisma Health

The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients. Testimonial By Prisma Health
Press Ganey testimonial

VITAS Healthcare

In all, VITAS had a 10% increase in total positive feedback, a 52% increase in total Google reviews and 121% increase in total Facebook reviews, all within the first year of implementation Testimonial By VITAS Healthcare
CUSTOMERS TESTIMONIALS
Press Ganey testimonial

Privia Health

Privia Health recognized the importance of helping its providers establish their online brand reputation and leveraging the intelligence of existing digital reviews to drive practice success. Testimonial By Privia Health
Press Ganey testimonial

Prisma Health

The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients. Testimonial By Prisma Health
Press Ganey testimonial

VITAS Healthcare

In all, VITAS had a 10% increase in total positive feedback, a 52% increase in total Google reviews and 121% increase in total Facebook reviews, all within the first year of implementation Testimonial By VITAS Healthcare

ECU Health - Hospital & Health Care

Press Ganey helped ECU Health use patient feedback, digital tools, and employee engagement to improve care. ECU Health saw a 700% increase in patient review volume. All providers reached 4.0+ star ra...tings. The strategy built trust and supported growth. Patient voice was central to their success.

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AdventHealth - Hospital & Health Care

Press Ganey’s consumer experience solutions helped AdventHealth improve its online presence and reputation. AdventHealth used deep social listening to understand patient feedback. The health system i...ncreased its review volume by 307% in one year. This growth strengthened their reputation and visibility. Press Ganey’s platform enabled AdventHealth to gather, analyze, and act on key insights from patients.

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Leading pharma company - Pharmaceuticals

Press Ganey helped a leading pharma company make shingles vaccine access easier. They used a multilingual vaccine locator to reach more patients in their preferred language. This solution expanded va...ccine adoption. The case shows how technology can improve healthcare access for diverse groups.

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a top California health system - Hospital & Health Care

Press Ganey helped a top California health system improve employee engagement and retention. The health system used engagement and exit surveys to support staff resilience and decompression. This led... to better retention, a stronger safety culture, and higher engagement. The solution focused on workforce well-being in healthcare. Results included measurable improvements in staff experience and organizational outcomes.

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Elevance Health and Providence Health & Services - Health Systems & Providers

Press Ganey worked with Elevance Health and Providence Health & Services to improve Star Ratings. They provided training and resources to help provider organizations enhance patient experience. The p...roject led to better quality scores, more member enrollment and retention, and higher bonus payments from the payer. The results show measurable gains across several quality measures.

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Leading pharma company - Pharmaceuticals

Press Ganey helped a leading pharma company add a physician directory to its website. This made it easier for axial spondyloarthritis patients to find specialists. Patients got treatment faster. The ...solution improved access to care. The company used digital tools to support patient experience.

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Press Ganey iRound Solution Overview

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Peers used Press Ganey for rating and review management and engagement management

Press Ganey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.39/5

Read Reviews (1)
Analytics

4.52/5

Read Reviews (157)
Custom Reports

3.45/5

Read Reviews (181)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.39/5

Read Reviews (1)
Analytics

4.52/5

Read Reviews (157)
Custom Reports

3.45/5

Read Reviews (181)

Software Failure Risk Guidance

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for Press Ganey

Overall Risk Meter

Low Medium High

Top Failure Risks for Press Ganey

Press Ganey Associates, LLC News

Partnership
 

Partnering to achieve and sustain Magnet or Pathway to Excellence Recognition

Press Ganey partners with nurse leaders to support Magnet and Pathway to Excellence recognition through its data platforms, NDNQI and Nursing Excellence Solution. These platforms provide real-time data, analytics, and consulting services to streamline the recognition process, improve nursing care, and enhance patient outcomes. Press Ganey's comprehensive support includes gap assessments, strategic roadmaps, and document preparation, ensuring hospitals achieve and sustain nursing excellence.

Product
 

Press Ganey Forsta Launches Insurance HX

Press Ganey Forsta Launches Insurance HX

Executive
 

Press Ganey Appoints Avanish Mishra, Ph.D., as President, Life Sciences - Business Wire

Press Ganey has appointed Dr. Avanish Mishra as President, Life Sciences. Reporting to CEO Patrick T. Ryan, Dr. Mishra will lead innovation and growth in the life sciences sector, leveraging his executive experience from Thermo Fisher Scientific, Gilead, and Pfizer.

Partnership
 

Press Ganey Partners with Microsoft to Transform the Human Experience in Healthcare

Press Ganey partners with Microsoft to develop AI-powered solutions, enhancing patient care and clinician support through improved data insights and personalized care experiences in healthcare.

Press Ganey Associates, LLC Profile

Company Name

Press Ganey Associates, LLC

Company Website

https://www.pressganey.com/

HQ Location

1660 International Dr, Suite 225, McLean, Virginia 22102, US

Employees

101-250

Social

Financials

SERIES A