Press Ganey Overview

Press Ganey offers solutions that enhance patient experience, safety, and quality within healthcare organizations. By focusing on the human experience, Press Ganey provides tools that help healthcare providers address critical challenges through data-driven insights and AI technology. These solutions are designed to optimize patient access and empower healthcare systems to improve their overall performance. Press Ganey's unique approach integrates patient feedback and safety metrics, enabling organizations to make informed decisions that enhance care delivery. This strategic focus on patient experience and safety positions Press Ganey as a key player in transforming healthcare outcomes.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Reputation Management, as the business use cases that they have been most satisfied with while using Press Ganey.

Other use cases:

  • Competitive Intelligence
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Create Engagement Based Loyalty
  • Sales Review & Feedback
  • Content Management
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Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Press Ganey.

Other priorities:

  • Improve Brand Engagement
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Efficiency
  • Launch New Products
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Press Ganey Use-Cases and Business Priorities: Customer Satisfaction Data

Press Ganey works with different mediums / channels such as Review Sites. Website. Social Media etc.

Press Ganey's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and Press Ganey support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Press Ganey analytics capabilities include Analytics, and Custom Reports.

Reviews

"Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments." - James Bobbitt.

Press Ganey, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Press Ganey helps healthcare organizations enhance patient experience, safety, and quality. Solutions and services are provided to transform healthcare effectively.

Popular Business Setting

for Press Ganey

Top Industries

  • Hospital & Health Care
  • Real Estate
  • Financial Services

Popular in

  • Enterprise
  • Mid Market

Press Ganey is popular in Hospital & Health Care, Real Estate, and Financial Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Press Ganey Use Cases

How can Press Ganey enhance your Rating And Review Management process?

What makes Press Ganey ideal for Engagement Management?

How does Press Ganey address your Reputation Management Challenges?

What makes Press Ganey ideal for Competitive Intelligence?

What benefits does Press Ganey offer for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Press Ganey solved their Reviews and Reputation needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Press Ganey testimonial

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System

Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
Press Ganey testimonial

VITAS Healthcare

In all, VITAS had a 10% increase in total positive feedback, a 52% increase in total Google reviews and 121% increase in total Facebook reviews, all within the first year of implementation Testimonial By VITAS Healthcare
Press Ganey testimonial

Paula Lumsden

Marketing Director

Tidewater Physicians Multispecialty Group

[TPMG] has much more insight into even the smallest details–it’s really changing everything we do Testimonial By Paula Lumsden
CUSTOMERS TESTIMONIALS
Press Ganey testimonial

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System

Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
Press Ganey testimonial

VITAS Healthcare

In all, VITAS had a 10% increase in total positive feedback, a 52% increase in total Google reviews and 121% increase in total Facebook reviews, all within the first year of implementation Testimonial By VITAS Healthcare
Press Ganey testimonial

Paula Lumsden

Marketing Director

Tidewater Physicians Multispecialty Group

[TPMG] has much more insight into even the smallest details–it’s really changing everything we do Testimonial By Paula Lumsden

Case Studies

Hospital & Health Care

CASE STUDY Vanderbilt Health

Press Ganey's HX platform helps Vanderbilt Health collect patient feedback. The platform supports service recovery and personalizes patient care. Vanderbilt Health uses data to improve patient experi...ence. The solution brings together different data sources for better insights. This approach helps Vanderbilt Health make care more patient-centered.

Hospital & Health Care

CASE STUDY St. Claire Regional Medical Center

Press Ganey helped St. Claire Regional Medical Center make compassion a key focus in their emergency department. The small hospital used Press Ganey's platform to bring staff together around this goa...l. Compassion became a unifying theme for the team. The case highlights how technology and data can support better patient experiences in healthcare.

Hospital & Health Care

CASE STUDY Florida-based medical center

Press Ganey helped a Florida-based medical center boost employee engagement by 19 points. The center used Press Ganey surveys and technology for continuous listening. This approach also reduced staff... turnover. The solution focused on ongoing employee feedback. The results show better engagement and lower turnover rates.

Hospital & Health Care

CASE STUDY HonorHealth

HonorHealth used the Press Ganey digital patient and family advisory council. This helped them get more accurate and actionable insights from patients. The new approach improved the patient experienc...e. It also helped them engage a growing patient population. The partnership focused on using digital tools to listen to patient needs.

Pharmaceuticals

CASE STUDY Leading pharma company

Press Ganey helped a leading pharma company make shingles vaccine access easier. They used a multilingual vaccine locator to reach more patients in their preferred language. This solution expanded va...ccine adoption. The case shows how technology can improve healthcare access for diverse groups.

Hospital & Health Care

CASE STUDY MUSC Health

Press Ganey's Critical Metrics Map (CMM) helped MUSC Health improve employee engagement, safety culture, and patient experience. MUSC Health used CMM to understand performance and guide strategic inv...estments. The data-driven approach supported leaders and sped up improvement. Focusing on all three areas together made a big difference. MUSC Health saw better results by using data to drive coaching and change.

Video

Press Ganey iRound Solution Overview

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Frequently Asked Questions(FAQ)

for Press Ganey

What is Press Ganey?

Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

What is Press Ganey used for?

Press Ganey is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Rating And Review Management, Engagement Management and Reputation Management .

What are the top features of Press Ganey?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of Press Ganey.

Who uses Press Ganey?

Press Ganey is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Press Ganey alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Press Ganey.

Where is Press Ganey located?

Press Ganey is headquartered at 1660 International Dr, Suite 225, McLean, Virginia 22102, US.
lightning

Peers used Press Ganey for rating and review management and engagement management

Press Ganey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (1)
Analytics

4.52/5 ★

Read Reviews (157)
Custom Reports

3.45/5 ★

Read Reviews (181)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (1)
Analytics

4.52/5 ★

Read Reviews (157)
Custom Reports

3.45/5 ★

Read Reviews (181)

Software Failure Risk Guidance

?

for Press Ganey

Overall Risk Meter

Low Medium High

Top Failure Risks for Press Ganey

Press Ganey Associates, LLC News

Product

Press Ganey Forsta Launches Insurance HX

Press Ganey Forsta Launches Insurance HX

Executive

Press Ganey Appoints Avanish Mishra, Ph.D., as President, Life Sciences - Business Wire

Press Ganey has appointed Dr. Avanish Mishra as President, Life Sciences. Reporting to CEO Patrick T. Ryan, Dr. Mishra will lead innovation and growth in the life sciences sector, leveraging his executive experience from Thermo Fisher Scientific, Gilead, and Pfizer.

Partnership

Press Ganey Partners with Microsoft to Transform the Human Experience in Healthcare

Press Ganey partners with Microsoft to develop AI-powered solutions, enhancing patient care and clinician support through improved data insights and personalized care experiences in healthcare.

Partnership

Arkansas Childrens and Press Ganey Partner to Improve Pediatric Patient Experience - Business Wire

Arkansas Childrens teamed up with Press Ganey to enhance pediatric patient experiences.

Press Ganey Associates, LLC Profile

Company Name

Press Ganey Associates, LLC

Company Website

https://www.pressganey.com/

HQ Location

1660 International Dr, Suite 225, McLean, Virginia 22102, US

Employees

101-250

Social

Financials

SERIES A