Press Ganey Overview

This is a summary of the comprehensive capabilities and benefits of Press Ganey based on over 1463 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Press Ganey, ReviewTrackers, NiceJob, Chatmeter Platform, Experience.com, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Press Ganey is right for your needs? Our Cuspera AI engine can evaluate how Press Ganey fits your specific business needs, industry, and context. Get your personalized assessment report today.

Press Ganey supports business activities such as:

  • Rating And Review Management
  • Engagement Management
  • Reputation Management
  • Competitive Intelligence
  • Communication Management

Press Ganey can help you with many business goals, such as Improve Digital And Social Presence, Acquire Customers, Improve Brand Engagement, Improve Visibility, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Review Sites Website Social Media etc. for these needs. As a solution, Press Ganey's capabilities include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc.

Press Ganey Hospital & Health Care Vertical is its biggest customer base.

Reviews

"There’s no more guessing about how people feel. These are real-time reviews, which means real-time service recovery, and that makes a direct impact on the location and the organization. " - Valeska Valencia

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Press Ganey solved their Reviews and Reputation needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities peers achieved using Press Ganey.

Other priorities:

  • Improve Brand Engagement
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Efficiency
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Engagement Management , Reputation Management , as the business use cases that they have been most satisfied while using Press Ganey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management with Review Sites, Website and Social Media

4.98/5

Read Reviews (161)

"...Binary Fountain's mobile testimonials module helps boost online reputation by enabling staff to send text messages to customers requesting reviews online...." Mobile Testimonials: Our Platform
Engagement Management with Social Media

4.96/5

Read Reviews (93)

"...Identify, understand, and fix employee engagement problems throughout your organization by uncovering meaningful insights from unstructured comments...." Employer Brand Reputation Analytics
engaging and following up

4.96/5

Read Reviews (82)

"...Identify, understand, and fix employee engagement problems throughout your organization by uncovering meaningful insights from unstructured comments...."
Reputation Management

4.95/5

Read Reviews (86)

"...The managers and marketing staff at TPMG faced several critical challenges throughout the online reputation management initiative:..." Case Study Tidewater Physicians Multispecialty Group
PEER EXPERIENCES
Rating And Review Management with Review Sites, Website and Social Media

4.98/5

Read Reviews (161)

"...Binary Fountain's mobile testimonials module helps boost online reputation by enabling staff to send text messages to customers requesting reviews online...." Mobile Testimonials: Our Platform
Engagement Management with Social Media

4.96/5

Read Reviews (93)

"...Identify, understand, and fix employee engagement problems throughout your organization by uncovering meaningful insights from unstructured comments...." Employer Brand Reputation Analytics
engaging and following up

4.96/5

Read Reviews (82)

Reputation Management

4.95/5

Read Reviews (86)

"...The managers and marketing staff at TPMG faced several critical challenges throughout the online reputation management initiative:..." Case Study Tidewater Physicians Multispecialty Group

28+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1463 insights from peers and experts to help you assess how these Press Ganey use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Valeska Valencia

Baptist Health South Florida

There’s no more guessing about how people feel. These are real-time reviews, which means real-time service recovery, and that makes a direct impact on the location and the organization. Testimonial By Valeska Valencia

Kayleigh Filo

Marketing Manager

Continental Properties

The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System

Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.
CUSTOMERS TESTIMONIALS

Valeska Valencia

Baptist Health South Florida

There’s no more guessing about how people feel. These are real-time reviews, which means real-time service recovery, and that makes a direct impact on the location and the organization. Testimonial By Valeska Valencia

Kayleigh Filo

Marketing Manager

Continental Properties

The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo

James Bobbitt.

Director of Web and Digital Management

Willis-Knighton Health System

Phones were ringing off the hooks in a vast majority of our clinics, Physicians were happy and clinics were happy that parents were calling to make sure they were up to date or schedule appointments. Testimonial By James Bobbitt.

Case Studies

COMPANY CASE STUDIES
Case Study Temple University Health System

Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.

Read More
Case Study Willis-Knighton Health System

Learn how Willis-Knighton Health System successfully notified 45,000 parents about immunizations via text using Binary Fountain's Messaging platform.

Read More
Case Study Continental Properties

How Continental Properties Powers Resident Satisfaction Through Reputation Management

Read More

Frequently Asked Questions(FAQ)

for Press Ganey

What is Press Ganey?

Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

What is Press Ganey used for?

Press Ganey is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Rating And Review Management, Engagement Management and Reputation Management .

What are the top features of Press Ganey?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of Press Ganey.

Who uses Press Ganey?

Press Ganey is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Press Ganey alternatives?

ReviewTrackers, NiceJob, Chatmeter Platform and Experience.Com are popular alternatives for Press Ganey.

Where is Press Ganey located?

Press Ganey is headquartered at 1660 International Dr, Suite 225, McLean, Virginia 22102, US.

Popular Business Setting

for Press Ganey

Top Industries

  • Hospital & Health Care
  • Real Estate
  • Financial Services

Popular in

  • Enterprise
  • Mid Market

Peers used Press Ganey to Improve digital and social presence and Acquire customers

Peer and Expert Opinion on Features

for Press Ganey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.72/5

Read Reviews (211)
Dashboard

3.84/5

Read Reviews (38)
Alerts: popups & Notifications

3.69/5

Read Reviews (20)
SEO

3.46/5

Read Reviews (16)
Personalization

4.16/5

Read Reviews (15)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.72/5

Read Reviews (211)
Dashboard

3.84/5

Read Reviews (38)
Alerts: popups & Notifications

3.69/5

Read Reviews (20)
SEO

3.46/5

Read Reviews (16)
Personalization

4.16/5

Read Reviews (15)

IT and Other Capabilities

for Press Ganey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (52)
Data Import

3.56/5

Read Reviews (102)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (52)
Data Import

3.56/5

Read Reviews (102)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.09/5

Read Reviews (17)
24/7 Support

4.05/5

Read Reviews (78)
Email Support

3.80/5

Read Reviews (12)
Phone Support

3.70/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.09/5

Read Reviews (17)
24/7 Support

4.05/5

Read Reviews (78)
Email Support

3.80/5

Read Reviews (12)
Phone Support

3.70/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.39/5

Read Reviews (1)
Analytics

4.52/5

Read Reviews (157)
Custom Reports

3.45/5

Read Reviews (181)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.39/5

Read Reviews (1)
Analytics

4.52/5

Read Reviews (157)
Custom Reports

3.45/5

Read Reviews (181)

Software Failure Risk Guidance

?

for Press Ganey

Overall Risk Meter

Low Medium High

Top Failure Risks for Press Ganey

Vendor Profile Details

Company Name

PressGaney

Company Website

https://www.pressganey.com/

HQ Location

1660 International Dr, Suite 225, McLean, Virginia 22102, US

Employees

101-250

Social

Financials

SERIES A