Hospital & Health Care Case Studies and Success Stories with Press Ganey
CASE STUDY a large mid-Atlantic health system
Press Ganey helped a large mid-Atlantic health system improve its safety culture. The health system used Press Ganey's digital platform to focus on employee experience, safety, and quality. They made... four systemic changes to support a just culture. These changes led to better safety and quality for both employees and patients.
How Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.
Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.
Press Ganey helped USA Health become a high reliability organization. USA Health worked with Press Ganey’s strategic consulting team. They reduced Serious Safety Events by 76%. The focus was on safet...y and reliability in healthcare. This partnership improved patient and workforce safety at USA Health.
Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.
Press Ganey's Critical Metrics Map helped MUSC Health improve employee engagement, safety culture, and patient experience. MUSC Health used data-driven tools to understand performance in these areas.... The solution guided leaders to make better strategic investments. By focusing on all three areas together, MUSC Health accelerated improvement and supported leaders effectively.
How Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.
Press Ganey’s consumer experience solutions helped AdventHealth improve its online reputation. AdventHealth used deep social listening to track patient feedback. The health system increased its revie...w volume by 307% in one year. This boosted its online presence and reputation. The case shows how digital tools can help hospitals listen to patients and act on feedback.
Press Ganey helped a Midwestern health network keep a strong focus on safety during the pandemic. The network used Press Ganey’s digital platform to improve workforce and patient safety. Heightened s...ituational awareness was key to their approach. The solution supported their safety-first culture even in challenging times. The case highlights the importance of continuous safety efforts in healthcare.
Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.
Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.
How Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.
Case Study Tidewater Physicians Multispecialty Group
Learn how Tidewater Physician Multispecialty Group increased total review numbers by 167%, improved Patient Feedback Scores by 15% and expanded web impressions by 32% using listings and review manage...ment tools.
How Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.
Press Ganey helped Virtua Health improve employee engagement during the pandemic and a major acquisition. Virtua Health used Press Ganey surveys, research, and best practices. The focus was on buildi...ng a culture of belonging across different work locations and backgrounds. The solution supported workforce engagement and organizational culture. Results included stronger employee engagement, even during challenging times.
How Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.
Press Ganey’s HRO consulting helped FirstHealth of the Carolinas cut serious safety events by 42%. The hospital used proven strategies to improve patient outcomes and lower costs. Workforce engagemen...t also got stronger. A focus on safety culture changed how care is delivered. This case shows how healthcare organizations can transform results with the right consulting.
Press Ganey’s strategic consulting team helped a not-for-profit health system improve patient understanding of care plans. The health system partnered with a large health plan to address patient expe...rience challenges. Press Ganey provided consulting to support better communication and engagement. The goal was to help patients better understand their care. The case highlights the value of partnerships in healthcare improvement.
Press Ganey's HX platform helps Vanderbilt Health collect patient feedback. Vanderbilt uses this data to improve service recovery. The platform supports a more personal patient experience. The case h...ighlights a dynamic, data-driven approach to care. The focus is on gathering insights and acting on them to improve outcomes.
Press Ganey helped an academic medical center share real patient ratings and reviews of doctors. This improved the center's online visibility. The solution built consumer trust. The medical center us...ed Press Ganey’s platform to control its public story. The case shows how digital feedback tools can boost reputation in healthcare.
Case Study Tidewater Physicians Multispecialty Group
Learn how Tidewater Physician Multispecialty Group increased total review numbers by 167%, improved Patient Feedback Scores by 15% and expanded web impressions by 32% using listings and review manage...ment tools.
Case Study Tidewater Physicians Multispecialty Group
Learn how Tidewater Physician Multispecialty Group increased total review numbers by 167%, improved Patient Feedback Scores by 15% and expanded web impressions by 32% using listings and review manage...ment tools.
Press Ganey's organizational listening tools helped ECU Health connect better with employees. ECU Health used crowdsourcing to gather feedback from staff. This improved employee engagement across the... organization. The solution focused on boosting staff connection and involvement. Results included higher engagement scores. The case highlights the value of digital feedback in healthcare workforce management.
Press Ganey helped ECU Health use patient feedback, digital tools, and employee engagement to improve care. ECU Health saw a 700% increase in patient review volume. All providers reached 4.0+ star ra...tings. The strategy built trust and supported growth. Patient voice was central to their success.
Press Ganey helped a top California health system use engagement and exit surveys. The health system increased staff decompression and resilience. This led to better retention, a stronger safety cult...ure, and higher engagement. The solution focused on improving the employee experience in healthcare. Staff well-being improved as a result.
Press Ganey surveys and technology helped a Florida-based medical center boost employee engagement by 19 points. The center used continuous listening to understand staff needs. This approach also red...uced employee turnover. The solution focused on ongoing feedback and data-driven action. The results show better engagement and lower turnover rates.
Press Ganey helped a top California health system improve employee engagement and retention. The health system used engagement and exit surveys to support staff resilience and decompression. This led... to better retention, a stronger safety culture, and higher engagement. The solution focused on workforce well-being in healthcare. Results included measurable improvements in staff experience and organizational outcomes.
Press Ganey helped a mid-Atlantic academic medical center build a just culture. The center improved team member retention and engagement. Patient outcomes got better. The organization also reduced un...necessary spending. Press Ganey's solutions supported these changes.
Case Study Tidewater Physicians Multispecialty Group
Learn how Tidewater Physician Multispecialty Group increased total review numbers by 167%, improved Patient Feedback Scores by 15% and expanded web impressions by 32% using listings and review manage...ment tools.
Press Ganey helped St. Claire Regional Medical Center make compassion a key focus in their emergency department. The hospital used Press Ganey's solutions to improve patient experience. Compassion be...came a unifying theme for staff. The case highlights how a small hospital can use digital tools to enhance care. Results focus on better patient and caregiver experiences.
Press Ganey's Human Experience platform helped Northwell Health quickly gather patient feedback on changing mask mandates. Northwell needed to understand patient sentiment as state mask rules expired.... They used digital surveys sent by text and email to recent patients. Over 10,000 survey responses came in within two weeks. The data confirmed clinical decisions and helped Northwell adapt policies fast.
Case Study Tidewater Physicians Multispecialty Group
Learn how Tidewater Physician Multispecialty Group increased total review numbers by 167%, improved Patient Feedback Scores by 15% and expanded web impressions by 32% using listings and review manage...ment tools.
Press Ganey helped Baptist Health South Florida improve its online presence. The health system focused on patient feedback. Review volume increased by 376%. The overall star rating also went up. This... shows the impact of using Press Ganey's digital platform for healthcare reputation management.
Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.
Pharmaceuticals Case Studies and Success Stories with Press Ganey
CASE STUDY Leading pharma company
Press Ganey helped a leading pharma company make shingles protection easier to find. They used a multilingual vaccine locator to reach more patients in their own language. This solution expanded vacc...ine adoption. More people could access the shingles vaccine because of this tool.
Other Industry Case Studies and Success Stories with Press Ganey
CASE STUDY a Midwest health plan
Press Ganey’s strategic consulting team helped a Midwest health plan improve patient experience. The team trained office staff and providers to make patients feel welcome and heard. Leaders learned h...ow to better support their teams. The health plan aimed to enhance the experience for millions of members. The focus was on building a welcoming environment and strong support for staff.
Press Ganey helped a global health plan use NPS to improve member retention. The company focused on listening to members and acting on feedback. This strategy led to better relationships and more inn...ovation. As a result, the health plan earned $21 million in revenue. The case shows the value of using NPS for customer experience in health plans.
Press Ganey’s rapid improvement strategy helped a Northeastern nonprofit health plan improve customer service after COVID-19. The Press Ganey consulting team worked closely with the plan to address s...ervice challenges. Their approach focused on getting performance back on track. As a result, the health plan achieved a 4.5 star rating. This case highlights the impact of targeted improvement strategies in health insurance.
Press Ganey’s rapid improvement strategy helped a Northeastern health plan improve its customer service after COVID-19. The Press Ganey consulting team worked with this nonprofit to get performance b...ack on track. The strategy focused on health plan star ratings. The plan reached a 4.5 star rating. This shows the impact of targeted improvement strategies in healthcare customer service.
CASE STUDY Elevance Health and Providence Health & Services
Press Ganey worked with Elevance Health and Providence Health & Services to improve Star Ratings. They provided training and resources to help provider organizations enhance patient experience. The p...roject led to better quality scores, more member enrollment and retention, and higher bonus payments from the payer. The results show measurable gains across several quality measures.
