ECU Health used Press Ganey to boost patient acquisition. They combined digital strategy, employee engagement, and patient feedback. This led... to a 700% increase in review volume. All providers achieved 4.0+ star ratings. The approach built trust and improved patient experience.
Hillcrest used Press Ganey to rebuild its internal culture. Leadership accountability improved. Staff morale went up. Patient trust increased in... a high-acuity trauma setting. The project started after patient experience scores dropped. Leaders focused on presence, listening, and shared ownership. Frontline teams became champions of people-first care.
Joe DiMaggio Children's Hospital
- Hospital & Health Care
- Large
Hollywood, USA
Joe DiMaggio Children's Hospital uses engagement tools to improve patient experience. The hospital focuses on family-centered care and empowers its... leaders. These tools help the hospital deliver award-winning pediatric care. The approach keeps patients and families at the center of every decision.
FirstHealth of the Carolinas
- Hospital & Health Care
- Large
Pinehurst, USA
FirstHealth of the Carolinas used Press Ganey's safety and HRO consulting. They focused on improving safety for patients and employees.... The organization achieved a 42% decrease in its Serious Safety Event Rate. This change helped create a safer environment for everyone. The case highlights the impact of targeted safety programs in healthcare.
Florida’s leading non-profit health system
- Hospital & Health Care
- Large
USA
Press Ganey helped Florida’s leading non-profit health system reduce employee turnover by 34%. The health system doubled its workforce after... expanding from one hospital to six and from 17 to 150 locations. Employee engagement was low, ranking in the 40th percentile among peers. Press Ganey’s centralized feedback strategy improved engagement and retention. The organization saw measurable gains in employee satisfaction and stability.
Press Ganey helped a healthcare organization use patient feedback to drive continuous growth. The strategy focused on building trust and... improving patient experience. The organization used an integrated approach to listen to patient voices. This led to better care and stronger relationships with patients. The case highlights the value of patient-centered strategies in healthcare.
ECU Health used Press Ganey's organizational listening tools to connect with employees. The solution helped the company improve staff engagement.... Employees shared feedback, which led to better communication. As a result, engagement increased across the organization. The case highlights the value of employee feedback in healthcare.
This academic medical center
- Hospital & Health Care
Press Ganey helped this academic medical center share real patient reviews online. The center used Press Ganey’s solution to show... doctor ratings and reviews. This improved their online visibility. It also built more trust with consumers. The center gained control of their public story.
Northwell Health
- Hospital & Health Care
- Very Large
Northwell Health used Press Ganey to improve patient experience across 28 hospitals. The organization focused on making care easier for... over 13 million people in New York and Connecticut. Northwell expanded its partnership with Press Ganey in April 2024. They used advanced technologies, including AI, to remove friction for patients. Northwell aims to deliver effortless, patient-centered care with these innovations.
Florida-based medical center
- Hospital & Health Care
Press Ganey surveys and technology helped a Florida-based medical center boost employee engagement by 19 points. The center used continuous... listening tools to understand staff needs. This led to lower employee turnover. The solution focused on ongoing feedback and engagement strategies. The case highlights the impact of employee engagement platforms in health care.
St. Claire Regional Medical Center
- Hospital & Health Care
- Small
St. Claire Regional Medical Center used Press Ganey to make compassion a key focus in their emergency department. The small... hospital aimed to improve patient care by uniting staff around this theme. Their approach centered on empathy and patient experience. This case highlights the impact of compassionate care in a hospital setting.
A Midwestern health network
- Hospital & Health Care
- Large
Press Ganey helped a Midwestern health network keep a strong focus on safety during the pandemic. The network used situational... awareness tools to maintain high safety standards. Even as COVID-19 created new challenges, the organization stayed committed to patient and staff safety. This approach supported their safety-first culture in a difficult time.
Press Ganey's Critical Metrics Map helped MUSC Health improve employee engagement, safety culture, and patient experience. MUSC Health used data-driven... solutions to guide strategic investments. The approach supported leaders and accelerated improvement. The focus was on holistic improvement across key domains. Results included better support for leaders and faster progress.
a top California health system
- Hospital & Health Care
- Very Large
Press Ganey helped a top California health system use engagement and exit surveys. Staff resilience and decompression improved. Retention rates... went up. Safety culture and employee engagement also got better. The health system saw positive changes from these surveys.
Press Ganey helped Health First publish verified patient reviews online. This improved provider credibility and made the digital experience better... for patients and clinicians. The project modernized Health First's online presence. It also encouraged providers to support transparency. The change led to a stronger culture of openness in health care.
HonorHealth used Press Ganey to build a digital patient and family advisory council. This helped them get better insights from... patients. The new approach improved the patient experience. It also helped them connect with more patients. The solution made feedback more useful and easier to act on.
Press Ganey helped USA Health cut Serious Safety Events by 76%. The staff worked with Press Ganey’s strategic consulting team.... They aimed to become a highly reliable organization. The focus was on patient safety and reliability. USA Health saw strong results from this partnership.
Northwell Health
- Hospital & Health Care
- Very Large
New York, USA
Northwell Health partnered with Press Ganey to improve patient experience across its 28 hospitals. The organization used advanced technologies, including... AI, to make care easier for over 13 million people each year. Northwell focused on removing friction points for patients. In April 2024, they expanded their work with Press Ganey to deliver more patient-centered care. Northwell is the largest healthcare provider in New York State.
Joe DiMaggio Children’s Hospital
- Hospital & Health Care
Joe DiMaggio Children’s Hospital uses Press Ganey to improve pediatric care. The hospital aims to deliver award-winning service. They focus... on patient experience and quality outcomes. Press Ganey helps them track and enhance performance. The hospital receives recognition for excellence in pediatrics. Their partnership supports ongoing improvements in health care.
an academic medical center
- Hospital & Health Care
Press Ganey’s HX Platform helped an academic medical center share real patient reviews online. This improved their online visibility and... built consumer trust. The center used authentic ratings to control their brand story. The solution increased patient confidence in their doctors. The case highlights the value of reputation management in healthcare.
Florida-based medical center
- Hospital & Health Care
Press Ganey HX Platform and AI helped a Florida-based medical center boost employee engagement by 19 points. The center used... Press Ganey surveys and technology to listen to staff and act on feedback. This approach also reduced employee turnover. The solution focused on continuous listening and employee experience improvement. The case highlights the impact of experience management tools in healthcare.
St. Claire Regional Medical Center
- Hospital & Health Care
- Small
St. Claire Regional Medical Center used the Press Ganey HX Platform to make compassion a core value in its emergency... department. The hospital focused on patient experience and employee engagement. Press Ganey AI and integrations helped connect data and improve care quality. Compassion became a unifying theme for staff and patients. The hospital aimed to boost safety and overall experience with these tools.
A Midwestern health network
- Hospital & Health Care
Press Ganey HX Platform helped a Midwestern health network keep safety as a top priority during the pandemic. The network used... situational awareness tools to maintain a safety-first focus. Press Ganey AI and integrations supported patient experience and quality. The solution enabled the network to manage safety even in crisis. The case highlights the value of experience management in healthcare.
Press Ganey's Critical Metrics Map helped MUSC Health improve employee engagement, safety culture, and patient experience. The HX Platform and... Press Ganey AI gave leaders data-driven tools to track and guide progress. MUSC Health used these insights to make better strategic decisions. Focusing on all three areas together led to faster improvements. The solution supported leaders and drove positive change in healthcare experience.
a top California health system
- Hospital & Health Care
- Very Large
Press Ganey HX Platform and AI helped a top California health system boost staff resilience and decompression. The health system... used engagement and exit surveys to improve employee retention and safety culture. Employee engagement also increased. The solution included integrations and consulting. The focus was on employee experience and workplace culture.
Health First used Press Ganey to publish verified patient reviews. This improved provider credibility and made their digital presence stronger.... The project helped both patients and clinicians. It led to a cultural shift, making providers support transparency. Health First now offers a better experience for everyone involved.
USA Health used Press Ganey’s HX Platform and strategic consulting to improve patient safety. The team reduced Serious Safety Events... by 76%. Press Ganey AI and integrations helped turn data into action. USA Health became a highly reliable organization. The focus was on patient experience, safety, and quality.
HonorHealth used the Press Ganey HX Platform and AI to build a digital patient and family advisory council. This helped them... get more accurate and actionable insights from patients. The new approach improved the patient experience and engaged more people. Integrations made it easy to connect data and feedback. The solution supported HonorHealth as their patient population grew.
ECU Health used crowdsourcing to connect with staff and boost employee engagement. The organization focused on improving communication and involvement... among employees. This approach helped increase engagement across the hospital and health care system. ECU Health's strategy highlights the value of employee feedback in driving workplace improvements.
Press Ganey helped Emory Health empower and engage employees. The solution focused on employee engagement in the hospital and health... care sector. The case highlights the use of employee engagement tools to improve workplace culture. Results or specific metrics are not provided in the content.
Press Ganey helped Virtua Health use surveys, research, and best practices to improve employee engagement. This happened during the pandemic... and while Virtua Health was acquiring a new health system. The focus was on building a culture of belonging across different work locations and backgrounds. The solution supported workforce engagement and organizational culture in healthcare.
United Surgical Partners International
- Hospital & Health Care
Press Ganey helped United Surgical Partners International use key driver analysis to improve patient experience. The HX platform brought together... data for better insights. This allowed the team to focus on what matters most for patients. The solution supported access, safety, and patient-centered care. United Surgical Partners International worked to improve care during challenging times.
UNC Health used Press Ganey’s Dynamic Surveying technology to meet changing market needs. The Physicians Health Network wanted to improve... patient experience outcomes. They adopted a dynamic approach to patient surveys. This helped them respond quickly to feedback. The solution aimed to boost patient satisfaction and care quality.
UF Health Jacksonville used Press Ganey's Review Publishing to improve their online reputation. In just one month, their online rating... increased by 1.5 stars. This change helped them boost their web presence. The case highlights the impact of digital reputation management in healthcare. Press Ganey's platform played a key role in this success.
St. Luke’s University Health Network
- Hospital & Health Care
Press Ganey helped St. Luke’s University Health Network use agile marketing to adapt during COVID-19. The health system used new... practices to keep growing after the crisis. Press Ganey’s platform brought together data and analytics for better patient experience. St. Luke’s and other organizations improved access to care and patient-centered service. The case shows how agile marketing supports healthcare growth and resilience.
Press Ganey helped Northwell Health use a digital-first strategy to improve patient acquisition and retention. Northwell Health wanted to make... it easier for patients to find and book care. The solution focused on understanding consumer behavior and preferences. Press Ganey's HX platform unified data and analytics for better patient experience. This approach made care more accessible and patient-centered.
Nebraska Medicine used the Press Ganey HX platform to build patient trust by increasing transparency. The team faced a challenge... getting buy-in from over 1,000 physicians. They focused on sharing star ratings to improve patient experience. The solution helped Nebraska Medicine make care more accessible and patient-centered. This approach supported better patient trust and engagement.
Press Ganey helped Health First improve patient survey ratings. Health First used enhanced listening strategies and patient feedback. The solution... focused on patient experience and survey data. Health First saw better patient survey results. The approach used data analytics and continuous listening. This improved patient satisfaction and care quality.
Press Ganey helped Goshen Health create a single source of truth for provider listings. Goshen Health improved physician ratings and... expanded its digital footprint. The solution focused on reputation management and seamless listings. This case highlights better provider data management and enhanced online presence for healthcare organizations.
Press Ganey helped a healthcare organization use key drivers analysis for focused improvement. The solution aimed to improve patient experience... during challenging times. The case highlights the use of analytics and data-driven insights. Results focus on better access to care and patient-centered outcomes. No specific metrics or customer details are provided.
A mid-Atlantic academic medical center
- Hospital & Health Care
Press Ganey helped a mid-Atlantic academic medical center build a just culture. This led to better team member retention and... engagement. Patient outcomes improved. The organization also reduced unnecessary spending. The case highlights the value of healthcare analytics and workforce engagement tools.
A regional health care organization
- Hospital & Health Care
Press Ganey’s Patient Experience solutions helped a regional health care organization improve patient experience. The organization used survey optimization and... analytics to make patient experience a top priority for leadership. The solution enabled better data gathering and analysis. This led to improved care access and patient-centered outcomes. The case highlights the value of healthcare analytics and patient experience management.
Baptist Health South Florida
- Hospital & Health Care
Press Ganey helped Baptist Health South Florida increase its online review volume by 376%. The health system focused on patient... feedback to transform its digital presence. This led to a higher overall star rating. The case highlights the impact of reputation management and patient experience solutions in healthcare. Baptist Health South Florida improved its visibility and patient trust online.
Press Ganey tools help Emory Health nurse leaders collect data and feedback from staff. This keeps teams focused and improves... employee engagement. The platform supports continuous listening and workforce analytics. Emory Health uses these insights to retain talent and boost care quality. The solution helps create a safer, more engaged workplace.
Joe DiMaggio Children's Hospital
- Hospital & Health Care
Press Ganey helped Joe DiMaggio Children's Hospital improve patient experience. The hospital used engagement tools to build a culture of... empowered leaders. They focused on family-centered care. The solution enhanced patient satisfaction and leadership. Press Ganey's platform supported data-driven improvements in healthcare quality.
Press Ganey helped Inspira Health cut patient and workforce harm by 90%. Inspira Health used high reliability organizing skills and... a renewed focus on safety culture. The solution improved safety for both patients and staff. Inspira Health saw a big drop in harm events. The case shows the impact of safety culture in healthcare.
HonorHealth worked with Press Ganey to launch a digital patient and family advisory council. This helped them get more accurate... and actionable insights from patients. The new approach improved the patient experience. It also helped HonorHealth engage more people in their care process. The partnership focused on using digital tools to listen to patient needs.
a large mid-Atlantic health system
- Hospital & Health Care
Press Ganey helped a large mid-Atlantic health system build a just culture. The health system improved employee experience, safety, and... quality. They used Press Ganey's HX platform to gather and analyze data. This led to better talent retention and safer, more patient-centered care. The case highlights systemic changes for zero harm and a just culture.
a top California health system
- Hospital & Health Care
Press Ganey helped a top California health system use engagement and exit surveys to support staff. The health system increased... decompression and resilience among employees. This led to better retention, a stronger safety culture, and higher engagement. The solution focused on listening to staff and acting on feedback. The results improved workforce stability and workplace satisfaction.
Press Ganey’s consumer experience solutions helped AdventHealth improve its online presence and reputation. AdventHealth used deep social listening to understand... patient feedback. The health system increased its review volume by 307% in one year. This growth strengthened their reputation and visibility. Press Ganey’s platform enabled AdventHealth to gather, analyze, and act on key insights from patients.
an academic medical center
- Hospital & Health Care
Press Ganey helped an academic medical center share real patient ratings and reviews of doctors. This improved the center's online... visibility. The solution built more trust with consumers. The medical center used Press Ganey’s platform to control their public story. The focus was on transparency and boosting reputation.
Press Ganey's platform helped ECU Health connect with employees using organizational listening and crowdsourcing. ECU Health used these tools to... improve staff engagement. The solution made it easier for employees to share feedback. This led to better connections between staff and higher engagement across the organization.
FirstHealth of the Carolinas
- Hospital & Health Care
FirstHealth of the Carolinas used Press Ganey's safety and HRO consulting. They wanted to improve safety for patients and employees.... Press Ganey helped them with expert advice and technology. The solution focused on high reliability and better safety practices. The result was a safer environment for everyone at FirstHealth.
FirstHealth of the Carolinas
- Hospital & Health Care
Press Ganey worked with FirstHealth of the Carolinas to improve Star Ratings. The project included safety and high reliability consulting.... The team provided training and resources to help staff improve patient experience. The collaboration led to better quality scores, more member enrollment, higher retention, and increased bonus payments from the payer.
Florida-based medical center
- Hospital & Health Care
Press Ganey helped a Florida-based medical center boost employee engagement by 19 points. The center used Press Ganey surveys and... technology for continuous listening. This approach also reduced staff turnover. The solution focused on ongoing employee feedback. The results show better engagement and lower turnover rates.
Press Ganey's Critical Metrics Map (CMM) helped MUSC Health improve employee engagement, safety culture, and patient experience. MUSC Health used... CMM to understand performance and guide strategic investments. The data-driven approach supported leaders and sped up improvement. Focusing on all three areas together made a big difference. MUSC Health saw better results by using data to drive coaching and change.
St. Claire Regional Medical Center
- Hospital & Health Care
Press Ganey helped St. Claire Regional Medical Center make compassion a key focus in their emergency department. The small hospital... used Press Ganey's platform to bring staff together around this goal. Compassion became a unifying theme for the team. The case highlights how technology and data can support better patient experiences in healthcare.
Press Ganey's HX platform helps Vanderbilt Health collect patient feedback. The platform supports service recovery and personalizes patient care. Vanderbilt... Health uses data to improve patient experience. The solution brings together different data sources for better insights. This approach helps Vanderbilt Health make care more patient-centered.
Press Ganey helped ECU Health use patient feedback to improve care. ECU Health saw a 700% increase in patient review... volume. All providers reached 4.0+ star ratings. The strategy included digital optimization and employee engagement. This built a culture of trust and growth focused on the patient voice.
FirstHealth of the Carolinas
- Hospital & Health Care
Press Ganey’s HRO consulting helped FirstHealth of the Carolinas cut serious safety events by 42%. The hospital used proven strategies... to improve patient outcomes and lower costs. Workforce engagement also got stronger. A focus on safety culture changed how care is delivered. This case shows how healthcare organizations can transform results with the right consulting.
Press Ganey helped ECU Health use patient feedback, digital tools, and employee engagement to improve care. ECU Health saw a... 700% increase in patient review volume. All providers reached 4.0+ star ratings. The strategy built trust and supported growth. Patient voice was central to their success.
a top California health system
- Hospital & Health Care
Press Ganey helped a top California health system use engagement and exit surveys. The health system increased staff decompression and... resilience. This led to better retention, a stronger safety culture, and higher engagement. The solution focused on improving the employee experience in healthcare. Staff well-being improved as a result.
A large mid-Atlantic health system
- Hospital & Health Care
- Very Large
USA
A large mid-Atlantic health system used Press Ganey to improve employee experience. The health system focused on building a just... culture. They made four systemic changes to drive zero harm. These changes improved safety and quality for staff and patients. The case highlights the link between employee experience and better care outcomes.
A Midwest health plan
- Hospital & Health Care
- Large
USA
A Midwest health plan partnered with Press Ganey’s consulting team. They trained office staff and providers to make patients feel... welcome and heard. Leaders learned how to better support their teams. The goal was to improve the patient experience for millions of members. The case highlights staff training and leadership support as key steps. Results focus on enhancing patient satisfaction across the health plan.
A top California health system
- Hospital & Health Care
- Very Large
USA
Press Ganey helped a top California health system use engagement and exit surveys. Staff felt more decompressed and resilient. Retention... rates improved. Safety culture and employee engagement also got better. The surveys gave leaders clear feedback to act on. This led to a stronger workplace.
MUSC Health used Press Ganey’s Critical Metrics Map to improve employee engagement, safety culture, and patient experience. The platform helped... leaders see performance in these areas and make better decisions. By using data-driven coaching, MUSC Health supported its teams and sped up progress. The approach focused on all three areas at once for bigger impact. This case shows how data tools can help hospitals improve care and workplace culture.
A not-for-profit health system (via a large health plan)
- Hospital & Health Care
- Large
Press Ganey’s consulting team worked with a large health plan to support a not-for-profit health system. The goal was to... help patients better understand their care plans. The partnership aimed to improve patient experience. The consulting team provided expertise to address communication challenges. Results focused on clearer care plan understanding for patients.
ECU Health used Press Ganey's organizational listening tools to connect better with employees. The platform helped gather feedback from staff.... This led to stronger engagement across the organization. Employees felt more heard and involved. The result was improved staff connection and higher engagement.
A Midwestern health network
- Hospital & Health Care
- Large
USA
A Midwestern health network used Press Ganey to improve safety during the pandemic. The network focused on situational awareness to... keep patients and staff safe. Even as COVID-19 cases surged, they maintained a safety-first approach. The solution helped them respond quickly to changing conditions. Their commitment to safety did not waver.
Florida-based medical center
- Hospital & Health Care
- Large
USA
Press Ganey helped a Florida-based medical center boost employee engagement by 19 points. The center used Press Ganey surveys and... technology to listen to staff feedback. This approach also reduced employee turnover. The case shows how continuous listening can improve workplace culture. Employee engagement and retention both increased with these tools.
An academic medical center
- Hospital & Health Care
- Large
Press Ganey helped an academic medical center share real patient reviews and ratings of doctors. This improved the center's online... visibility. The solution built trust with patients. The center gained more control over its public image. Fast implementation was key to success.
St. Claire Regional Medical Center
- Hospital & Health Care
- Small
Morehead, USA
St. Claire Regional Medical Center uses compassion as a core value in its emergency department. The hospital focuses on making... every patient feel cared for. Compassion is the main theme for staff interactions. This approach helps create a positive environment for patients and employees. The hospital is small but makes a big impact through its focus on empathy.
AdventHealth
- Hospital & Health Care
- Very Large
Altamonte Springs, USA
AdventHealth used Press Ganey’s consumer experience solutions to boost its online reputation. The health system focused on deep social listening... to understand patient feedback. This approach led to a 307% increase in online review volume in one year. AdventHealth strengthened its digital presence and improved consumer trust. The case highlights the impact of social listening in healthcare reputation management.
A global health plan
- Hospital & Health Care
- Very Large
A global health plan used Press Ganey to boost member retention. The company focused on listening to customer feedback and... improving relationships. Their strategy led to $21M in new revenue. The approach also sparked innovation across the organization. This case highlights the impact of NPS-driven retention strategies in health care.
USA Health partnered with Press Ganey’s consulting team to improve patient safety. Together, they reduced Serious Safety Events by 76%.... This helped USA Health become a highly reliable organization. The focus was on building a safer environment for patients and staff. Press Ganey’s expertise supported this transformation. The results show a strong commitment to safety and quality care.
a mid-Atlantic academic medical center
- Hospital & Health Care
Press Ganey helped a mid-Atlantic academic medical center build a just culture. The center improved team member retention and engagement.... Patient outcomes got better. The organization also reduced unnecessary spending. Press Ganey's solutions supported these changes.
Baptist Health South Florida
- Hospital & Health Care
Press Ganey helped Baptist Health South Florida improve its online presence. The health system focused on patient feedback. Review volume... increased by 376%. The overall star rating also went up. This shows the impact of using Press Ganey's digital platform for healthcare reputation management.
Press Ganey helped Virtua Health improve employee engagement during the pandemic and a major acquisition. Virtua Health used Press Ganey... surveys, research, and best practices. The focus was on building a culture of belonging across different work locations and backgrounds. The solution supported workforce engagement and organizational culture. Results included stronger employee engagement, even during challenging times.
Press Ganey's Human Experience platform helped Northwell Health quickly gather patient feedback on changing mask mandates. Northwell needed to understand... patient sentiment as state mask rules expired. They used digital surveys sent by text and email to recent patients. Over 10,000 survey responses came in within two weeks. The data confirmed clinical decisions and helped Northwell adapt policies fast.
Press Ganey's HX platform helps Vanderbilt Health collect patient feedback. Vanderbilt uses this data to improve service recovery. The platform... supports a more personal patient experience. The case highlights a dynamic, data-driven approach to care. The focus is on gathering insights and acting on them to improve outcomes.
Pharmaceuticals Case Studies and Customer Success Stories with Press Ganey
Leading pharma company
- Pharmaceuticals
- Very Large
Press Ganey helped a leading pharma company make shingles vaccine access easier. They used a multilingual vaccine locator to reach... more patients in their own language. This improved healthcare access and expanded vaccine adoption. The solution focused on language accessibility and patient engagement. The case highlights success in the pharmaceuticals industry.
Leading pharma company
- Pharmaceuticals
- Very Large
Press Ganey HX Platform helped a leading pharma company make shingles vaccine access easier. The company used multilingual vaccine locator... tools to reach more patients in their preferred language. This improved patient experience and expanded vaccine adoption. Press Ganey AI and integrations supported the solution. The case shows how technology can improve healthcare access for diverse populations.
Press Ganey helped a leading pharma company add a physician directory to its website. This made it easier for axial... spondyloarthritis patients to find specialists. Patients got treatment faster. The solution improved access to care. The company used digital tools to support patient experience.
A pharma brand used Press Ganey to add a physician directory to its website. This helped axial spondyloarthritis patients get... treatment faster. The solution improved patient access to care. Press Ganey's platform supports healthcare data and analytics. The case highlights value in digital patient experience tools.
Press Ganey helped an emerging biopharma brand support chronic obesity patients. The solution made it easier for patients to access... specialized care. Patients could do this privately and safely. The platform focused on improving patient experience and access. The case highlights secure healthcare technology for patient engagement.
Press Ganey helped a leading pharma company make shingles vaccine access easier. They used a multilingual vaccine locator to reach... more patients in their preferred language. This solution expanded vaccine adoption. The case shows how technology can improve healthcare access for diverse groups.
Leading pharma company
- Pharmaceuticals
- Very Large
Press Ganey helped a leading pharma company make shingles protection easier to find. They built a multilingual vaccine locator. This... tool let more patients find vaccines in their own language. The company reached more people and increased vaccine adoption. The solution improved healthcare access for diverse communities.
Insurance Case Studies and Customer Success Stories with Press Ganey
A Midwest health plan
- Insurance
- Large
Press Ganey HX Platform and AI help a Midwest health plan improve patient experience. The plan uses Press Ganey’s consulting... team to train staff and providers. Training focuses on making patients feel welcome and heard. Leaders get support to better help their teams. The solution aims to improve patient satisfaction for millions of members.
Press Ganey HX Platform and AI helped a global health plan earn $21M in revenue. The company used a proactive... member retention strategy focused on Net Promoter Score (NPS). This approach elevated the customer voice and improved member relationships. The solution drove innovation and measurable business growth. The case highlights the impact of experience management in the insurance industry.
Press Ganey helped a global health plan use NPS to improve member retention. The company focused on listening to members... and building better relationships. This strategy led to more innovation. As a result, the health plan earned $21 million in revenue.
Press Ganey’s strategic consulting team helped a Midwest health plan train office staff and providers. The goal was to make... patients feel welcome and heard. Leaders also learned how to better support their teams. This work aimed to improve the patient experience for millions of members. The focus was on creating a more welcoming and supportive care environment.
A global health plan
- Health, Wellness And Fitness
- Very Large
A global health plan used NPS to drive $21M in revenue. The company focused on member retention and elevating the... customer voice. Their strategy improved relationships and sparked innovation. This approach led to measurable business growth. The case highlights the impact of proactive customer experience management.
A large health plan
- Health, Wellness And Fitness
- Large
Press Ganey’s strategic consulting team worked with a large health plan to help a not-for-profit health system improve patient understanding of care plans. The goal was... to enhance patient experience. The partnership focused on clear communication and better care plan education. Results aimed at improved patient satisfaction and engagement.
A large health plan
- Health, Wellness And Fitness
- Large
Press Ganey’s HX Platform and strategic consulting team helped a large health plan partner with a not-for-profit health system. The goal was... to improve patient understanding of care plans. The solution included Press Ganey AI and platform integrations. The partnership focused on patient experience and quality improvement. Results centered on better patient comprehension of care plans.
Other Industry Case Studies and Success Stories with Press Ganey
A large health plan
- Health Plans
Press Ganey’s strategic consulting team worked with a large health plan to help a not-for-profit health system improve patient understanding of care plans. The team used... data and analytics to support better communication. The goal was to make care journeys more accessible and patient-centered. The case highlights the value of partnerships in healthcare consulting.
Press Ganey’s rapid improvement strategy helped a Northeastern nonprofit health plan improve customer service after COVID-19. The Press Ganey strategic... consulting team worked with the plan to get performance back on track. The plan reached a 4.5 star rating. The case highlights the impact of targeted consulting and data-driven improvement in health plan performance.
a Northeastern plan (nonprofit)
- Health Insurance
Press Ganey’s rapid improvement strategy helped a Northeastern nonprofit health plan improve customer service after COVID-19. The Press Ganey consulting... team worked closely with the plan to address service challenges. Their approach focused on getting performance back on track. As a result, the health plan achieved a 4.5 star rating. This case highlights the impact of targeted improvement strategies in health insurance.
Elevance Health and Providence Health & Services
- Health Systems & Providers
Press Ganey worked with Elevance Health and Providence Health & Services to improve Star Ratings. They provided training and resources... to help provider organizations enhance patient experience. The project led to better quality scores, more member enrollment and retention, and higher bonus payments from the payer. The results show measurable gains across several quality measures.
Press Ganey’s rapid improvement strategy helped a Northeastern health plan improve its customer service after COVID-19. The Press Ganey consulting... team worked with this nonprofit to get performance back on track. The strategy focused on health plan star ratings. The plan reached a 4.5 star rating. This shows the impact of targeted improvement strategies in healthcare customer service.
