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Hospital & Health Care Case Studies and Customer Success Stories with Press Ganey
Joe DiMaggio Children's Hospital - Hospital & Health Care
Press Ganey helped Joe DiMaggio Children's Hospital improve patient experience. The hospital used engagement tools to build a culture of... empowered leaders. They focused on family-centered care. The solution enhanced patient satisfaction and leadership. Press Ganey's platform supported data-driven improvements in healthcare quality.
Inspira Health - Hospital & Health Care
Press Ganey helped Inspira Health cut patient and workforce harm by 90%. Inspira Health used high reliability organizing skills and... a renewed focus on safety culture. The solution improved safety for both patients and staff. Inspira Health saw a big drop in harm events. The case shows the impact of safety culture in healthcare.
Health First - Hospital & Health Care
Press Ganey helped Health First improve patient survey ratings. Health First used enhanced listening strategies and patient feedback. The solution... focused on patient experience and survey data. Health First saw better patient survey results. The approach used data analytics and continuous listening. This improved patient satisfaction and care quality.
Goshen Health - Hospital & Health Care
Press Ganey helped Goshen Health create a single source of truth for provider listings. Goshen Health improved physician ratings and... expanded its digital footprint. The solution focused on reputation management and seamless listings. This case highlights better provider data management and enhanced online presence for healthcare organizations.
Emory Health - Hospital & Health Care
Press Ganey tools help Emory Health nurse leaders collect data and feedback from staff. This keeps teams focused and improves... employee engagement. The platform supports continuous listening and workforce analytics. Emory Health uses these insights to retain talent and boost care quality. The solution helps create a safer, more engaged workplace.
Baptist Health South Florida - Hospital & Health Care
Press Ganey helped Baptist Health South Florida increase its online review volume by 376%. The health system focused on patient... feedback to transform its digital presence. This led to a higher overall star rating. The case highlights the impact of reputation management and patient experience solutions in healthcare. Baptist Health South Florida improved its visibility and patient trust online.
A regional health care organization - Hospital & Health Care
Press Ganey’s Patient Experience solutions helped a regional health care organization improve patient experience. The organization used survey optimization and... analytics to make patient experience a top priority for leadership. The solution enabled better data gathering and analysis. This led to improved care access and patient-centered outcomes. The case highlights the value of healthcare analytics and patient experience management.
A mid-Atlantic academic medical center - Hospital & Health Care
Press Ganey helped a mid-Atlantic academic medical center build a just culture. This led to better team member retention and... engagement. Patient outcomes improved. The organization also reduced unnecessary spending. The case highlights the value of healthcare analytics and workforce engagement tools.
A healthcare company - Hospital & Health Care
Press Ganey helped a healthcare organization use key drivers analysis for focused improvement. The solution aimed to improve patient experience... during challenging times. The case highlights the use of analytics and data-driven insights. Results focus on better access to care and patient-centered outcomes. No specific metrics or customer details are provided.
Vanderbilt Health - Hospital & Health Care
Press Ganey's HX platform helps Vanderbilt Health collect patient feedback. The platform supports service recovery and personalizes patient care. Vanderbilt... Health uses data to improve patient experience. The solution brings together different data sources for better insights. This approach helps Vanderbilt Health make care more patient-centered.
St. Claire Regional Medical Center - Hospital & Health Care
Press Ganey helped St. Claire Regional Medical Center make compassion a key focus in their emergency department. The small hospital... used Press Ganey's platform to bring staff together around this goal. Compassion became a unifying theme for the team. The case highlights how technology and data can support better patient experiences in healthcare.
MUSC Health - Hospital & Health Care
Press Ganey's Critical Metrics Map (CMM) helped MUSC Health improve employee engagement, safety culture, and patient experience. MUSC Health used... CMM to understand performance and guide strategic investments. The data-driven approach supported leaders and sped up improvement. Focusing on all three areas together made a big difference. MUSC Health saw better results by using data to drive coaching and change.
HonorHealth - Hospital & Health Care
HonorHealth used the Press Ganey digital patient and family advisory council. This helped them get more accurate and actionable insights... from patients. The new approach improved the patient experience. It also helped them engage a growing patient population. The partnership focused on using digital tools to listen to patient needs.
Florida-based medical center - Hospital & Health Care
Press Ganey helped a Florida-based medical center boost employee engagement by 19 points. The center used Press Ganey surveys and... technology for continuous listening. This approach also reduced staff turnover. The solution focused on ongoing employee feedback. The results show better engagement and lower turnover rates.
FirstHealth of the Carolinas - Hospital & Health Care
Press Ganey worked with FirstHealth of the Carolinas to improve Star Ratings. The project included safety and high reliability consulting.... The team provided training and resources to help staff improve patient experience. The collaboration led to better quality scores, more member enrollment, higher retention, and increased bonus payments from the payer.
FirstHealth of the Carolinas - Hospital & Health Care
FirstHealth of the Carolinas used Press Ganey's safety and HRO consulting. They wanted to improve safety for patients and employees.... Press Ganey helped them with expert advice and technology. The solution focused on high reliability and better safety practices. The result was a safer environment for everyone at FirstHealth.
ECU Health - Hospital & Health Care
Press Ganey's platform helped ECU Health connect with employees using organizational listening and crowdsourcing. ECU Health used these tools to... improve staff engagement. The solution made it easier for employees to share feedback. This led to better connections between staff and higher engagement across the organization.
ECU Health - Hospital & Health Care
Press Ganey helped ECU Health use patient feedback to improve care. ECU Health saw a 700% increase in patient review... volume. All providers reached 4.0+ star ratings. The strategy included digital optimization and employee engagement. This built a culture of trust and growth focused on the patient voice.
an academic medical center - Hospital & Health Care
Press Ganey helped an academic medical center share real patient ratings and reviews of doctors. This improved the center's online... visibility. The solution built more trust with consumers. The medical center used Press Ganey’s platform to control their public story. The focus was on transparency and boosting reputation.
AdventHealth - Hospital & Health Care
Press Ganey’s consumer experience solutions helped AdventHealth improve its online presence and reputation. AdventHealth used deep social listening to understand... patient feedback. The health system increased its review volume by 307% in one year. This growth strengthened their reputation and visibility. Press Ganey’s platform enabled AdventHealth to gather, analyze, and act on key insights from patients.
a top California health system - Hospital & Health Care
Press Ganey helped a top California health system use engagement and exit surveys to support staff. The health system increased... decompression and resilience among employees. This led to better retention, a stronger safety culture, and higher engagement. The solution focused on listening to staff and acting on feedback. The results improved workforce stability and workplace satisfaction.
a large mid-Atlantic health system - Hospital & Health Care
Press Ganey helped a large mid-Atlantic health system build a just culture. The health system improved employee experience, safety, and... quality. They used Press Ganey's HX platform to gather and analyze data. This led to better talent retention and safer, more patient-centered care. The case highlights systemic changes for zero harm and a just culture.
FirstHealth of the Carolinas - Hospital & Health Care
Press Ganey’s HRO consulting helped FirstHealth of the Carolinas cut serious safety events by 42%. The hospital used proven strategies... to improve patient outcomes and lower costs. Workforce engagement also got stronger. A focus on safety culture changed how care is delivered. This case shows how healthcare organizations can transform results with the right consulting.
ECU Health - Hospital & Health Care
Press Ganey helped ECU Health use patient feedback, digital tools, and employee engagement to improve care. ECU Health saw a... 700% increase in patient review volume. All providers reached 4.0+ star ratings. The strategy built trust and supported growth. Patient voice was central to their success.
a top California health system - Hospital & Health Care
Press Ganey helped a top California health system use engagement and exit surveys. The health system increased staff decompression and... resilience. This led to better retention, a stronger safety culture, and higher engagement. The solution focused on improving the employee experience in healthcare. Staff well-being improved as a result.
Vanderbilt Health - Hospital & Health Care
Press Ganey's HX platform helps Vanderbilt Health collect patient feedback. Vanderbilt uses this data to improve service recovery. The platform... supports a more personal patient experience. The case highlights a dynamic, data-driven approach to care. The focus is on gathering insights and acting on them to improve outcomes.
USA Health - Hospital & Health Care
Press Ganey helped USA Health become a high reliability organization. USA Health worked with Press Ganey’s strategic consulting team. They... reduced Serious Safety Events by 76%. The focus was on safety and reliability in healthcare. This partnership improved patient and workforce safety at USA Health.
MUSC Health - Hospital & Health Care
Press Ganey's Critical Metrics Map helped MUSC Health improve employee engagement, safety culture, and patient experience. MUSC Health used data-driven... tools to understand performance in these areas. The solution guided leaders to make better strategic investments. By focusing on all three areas together, MUSC Health accelerated improvement and supported leaders effectively.
Florida-based medical center - Hospital & Health Care
Press Ganey surveys and technology helped a Florida-based medical center boost employee engagement by 19 points. The center used continuous... listening to understand staff needs. This approach also reduced employee turnover. The solution focused on ongoing feedback and data-driven action. The results show better engagement and lower turnover rates.
Northwell Health - Hospital & Health Care
Press Ganey's Human Experience platform helped Northwell Health quickly gather patient feedback on changing mask mandates. Northwell needed to understand... patient sentiment as state mask rules expired. They used digital surveys sent by text and email to recent patients. Over 10,000 survey responses came in within two weeks. The data confirmed clinical decisions and helped Northwell adapt policies fast.
ECU Health - Hospital & Health Care
Press Ganey's organizational listening tools helped ECU Health connect better with employees. ECU Health used crowdsourcing to gather feedback from... staff. This improved employee engagement across the organization. The solution focused on boosting staff connection and involvement. Results included higher engagement scores. The case highlights the value of digital feedback in healthcare workforce management.
Virtua Health - Hospital & Health Care
Press Ganey helped Virtua Health improve employee engagement during the pandemic and a major acquisition. Virtua Health used Press Ganey... surveys, research, and best practices. The focus was on building a culture of belonging across different work locations and backgrounds. The solution supported workforce engagement and organizational culture. Results included stronger employee engagement, even during challenging times.
an academic medical center - Hospital & Health Care
Press Ganey helped an academic medical center share real patient ratings and reviews of doctors. This improved the center's online... visibility. The solution built consumer trust. The medical center used Press Ganey’s platform to control its public story. The case shows how digital feedback tools can boost reputation in healthcare.
AdventHealth - Hospital & Health Care
Press Ganey’s consumer experience solutions helped AdventHealth improve its online reputation. AdventHealth used deep social listening to track patient feedback.... The health system increased its review volume by 307% in one year. This boosted its online presence and reputation. The case shows how digital tools can help hospitals listen to patients and act on feedback.
a not-for-profit health system - Hospital & Health Care
Press Ganey’s strategic consulting team helped a not-for-profit health system improve patient understanding of care plans. The health system partnered... with a large health plan to address patient experience challenges. Press Ganey provided consulting to support better communication and engagement. The goal was to help patients better understand their care. The case highlights the value of partnerships in healthcare improvement.
a top California health system - Hospital & Health Care
Press Ganey helped a top California health system improve employee engagement and retention. The health system used engagement and exit... surveys to support staff resilience and decompression. This led to better retention, a stronger safety culture, and higher engagement. The solution focused on workforce well-being in healthcare. Results included measurable improvements in staff experience and organizational outcomes.
St. Claire Regional Medical Center - Hospital & Health Care
Press Ganey helped St. Claire Regional Medical Center make compassion a key focus in their emergency department. The hospital used... Press Ganey's solutions to improve patient experience. Compassion became a unifying theme for staff. The case highlights how a small hospital can use digital tools to enhance care. Results focus on better patient and caregiver experiences.
A Midwestern health network - Hospital & Health Care
Press Ganey helped a Midwestern health network keep a strong focus on safety during the pandemic. The network used Press... Ganey’s digital platform to improve workforce and patient safety. Heightened situational awareness was key to their approach. The solution supported their safety-first culture even in challenging times. The case highlights the importance of continuous safety efforts in healthcare.
Baptist Health South Florida - Hospital & Health Care
Press Ganey helped Baptist Health South Florida improve its online presence. The health system focused on patient feedback. Review volume... increased by 376%. The overall star rating also went up. This shows the impact of using Press Ganey's digital platform for healthcare reputation management.
a mid-Atlantic academic medical center - Hospital & Health Care
Press Ganey helped a mid-Atlantic academic medical center build a just culture. The center improved team member retention and engagement.... Patient outcomes got better. The organization also reduced unnecessary spending. Press Ganey's solutions supported these changes.
a large mid-Atlantic health system - Hospital & Health Care
Press Ganey helped a large mid-Atlantic health system improve its safety culture. The health system used Press Ganey's digital platform... to focus on employee experience, safety, and quality. They made four systemic changes to support a just culture. These changes led to better safety and quality for both employees and patients.
Virtua Health - Hospital & Health Care
Press Ganey helped Virtua Health use surveys, research, and best practices to improve employee engagement. This happened during the pandemic... and while Virtua Health was acquiring a new health system. The focus was on building a culture of belonging across different work locations and backgrounds. The solution supported workforce engagement and organizational culture in healthcare.
United Surgical Partners International - Hospital & Health Care
Press Ganey helped United Surgical Partners International use key driver analysis to improve patient experience. The HX platform brought together... data for better insights. This allowed the team to focus on what matters most for patients. The solution supported access, safety, and patient-centered care. United Surgical Partners International worked to improve care during challenging times.
UNC Health - Hospital & Health Care
UNC Health used Press Ganey’s Dynamic Surveying technology to meet changing market needs. The Physicians Health Network wanted to improve... patient experience outcomes. They adopted a dynamic approach to patient surveys. This helped them respond quickly to feedback. The solution aimed to boost patient satisfaction and care quality.
UF Health Jacksonville - Hospital & Health Care
UF Health Jacksonville used Press Ganey's Review Publishing to improve their online reputation. In just one month, their online rating... increased by 1.5 stars. This change helped them boost their web presence. The case highlights the impact of digital reputation management in healthcare. Press Ganey's platform played a key role in this success.
St. Luke’s University Health Network - Hospital & Health Care
Press Ganey helped St. Luke’s University Health Network use agile marketing to adapt during COVID-19. The health system used new... practices to keep growing after the crisis. Press Ganey’s platform brought together data and analytics for better patient experience. St. Luke’s and other organizations improved access to care and patient-centered service. The case shows how agile marketing supports healthcare growth and resilience.
Northwell Health - Hospital & Health Care
Press Ganey helped Northwell Health use a digital-first strategy to improve patient acquisition and retention. Northwell Health wanted to make... it easier for patients to find and book care. The solution focused on understanding consumer behavior and preferences. Press Ganey's HX platform unified data and analytics for better patient experience. This approach made care more accessible and patient-centered.
Nebraska Medicine - Hospital & Health Care
Nebraska Medicine used the Press Ganey HX platform to build patient trust by increasing transparency. The team faced a challenge... getting buy-in from over 1,000 physicians. They focused on sharing star ratings to improve patient experience. The solution helped Nebraska Medicine make care more accessible and patient-centered. This approach supported better patient trust and engagement.
Pharmaceuticals Case Studies and Customer Success Stories with Press Ganey
An emerging biopharma brand - Pharmaceuticals
Press Ganey helped an emerging biopharma brand support chronic obesity patients. The solution made it easier for patients to access... specialized care. Patients could do this privately and safely. The platform focused on improving patient experience and access. The case highlights secure healthcare technology for patient engagement.
A Pharma company - Pharmaceuticals
A pharma brand used Press Ganey to add a physician directory to its website. This helped axial spondyloarthritis patients get... treatment faster. The solution improved patient access to care. Press Ganey's platform supports healthcare data and analytics. The case highlights value in digital patient experience tools.
Leading pharma company - Pharmaceuticals
Press Ganey helped a leading pharma company make shingles vaccine access easier. They used a multilingual vaccine locator to reach... more patients in their preferred language. This solution expanded vaccine adoption. The case shows how technology can improve healthcare access for diverse groups.
Leading pharma company - Pharmaceuticals
Press Ganey helped a leading pharma company make shingles protection easier to find. They used a multilingual vaccine locator to... reach more patients in their own language. This solution expanded vaccine adoption. More people could access the shingles vaccine because of this tool.
Leading pharma company - Pharmaceuticals
Press Ganey helped a leading pharma company add a physician directory to its website. This made it easier for axial... spondyloarthritis patients to find specialists. Patients got treatment faster. The solution improved access to care. The company used digital tools to support patient experience.
Insurance Case Studies and Customer Success Stories with Press Ganey
A Midwest health plan - Insurance
Press Ganey’s strategic consulting team helped a Midwest health plan train office staff and providers. The goal was to make... patients feel welcome and heard. Leaders also learned how to better support their teams. This work aimed to improve the patient experience for millions of members. The focus was on creating a more welcoming and supportive care environment.
A global health plan - Insurance
Press Ganey helped a global health plan use NPS to improve member retention. The company focused on listening to members... and building better relationships. This strategy led to more innovation. As a result, the health plan earned $21 million in revenue.
Other Industry Case Studies and Success Stories with Press Ganey
a Northeastern plan (nonprofit) - Health Plans
Press Ganey’s rapid improvement strategy helped a Northeastern nonprofit health plan improve customer service after COVID-19. The Press Ganey strategic... consulting team worked with the plan to get performance back on track. The plan reached a 4.5 star rating. The case highlights the impact of targeted consulting and data-driven improvement in health plan performance.
A large health plan - Health Plans
Press Ganey’s strategic consulting team worked with a large health plan to help a not-for-profit health system improve patient understanding of care plans. The team used... data and analytics to support better communication. The goal was to make care journeys more accessible and patient-centered. The case highlights the value of partnerships in healthcare consulting.
a Northeastern plan - Health Plans
Press Ganey’s rapid improvement strategy helped a Northeastern health plan improve its customer service after COVID-19. The Press Ganey consulting... team worked with this nonprofit to get performance back on track. The strategy focused on health plan star ratings. The plan reached a 4.5 star rating. This shows the impact of targeted improvement strategies in healthcare customer service.
Elevance Health and Providence Health & Services - Health Systems & Providers
Press Ganey worked with Elevance Health and Providence Health & Services to improve Star Ratings. They provided training and resources... to help provider organizations enhance patient experience. The project led to better quality scores, more member enrollment and retention, and higher bonus payments from the payer. The results show measurable gains across several quality measures.
a Northeastern plan (nonprofit) - Health Insurance
Press Ganey’s rapid improvement strategy helped a Northeastern nonprofit health plan improve customer service after COVID-19. The Press Ganey consulting... team worked closely with the plan to address service challenges. Their approach focused on getting performance back on track. As a result, the health plan achieved a 4.5 star rating. This case highlights the impact of targeted improvement strategies in health insurance.
a Midwest health plan - Health Plans
Press Ganey’s strategic consulting team helped a Midwest health plan improve patient experience. The team trained office staff and providers... to make patients feel welcome and heard. Leaders learned how to better support their teams. The health plan aimed to enhance the experience for millions of members. The focus was on building a welcoming environment and strong support for staff.
a global health plan - Health Plans
Press Ganey helped a global health plan use NPS to improve member retention. The company focused on listening to members... and acting on feedback. This strategy led to better relationships and more innovation. As a result, the health plan earned $21 million in revenue. The case shows the value of using NPS for customer experience in health plans.
Emory Health - Hospital & Health Care
Press Ganey helped Emory Health empower and engage employees. The solution focused on employee engagement in the hospital and health... care sector. The case highlights the use of employee engagement tools to improve workplace culture. Results or specific metrics are not provided in the content.