Broadly and Press Ganey both excel in the Reviews and Reputation category, yet they cater to distinct audiences. Broadly emphasizes customer engagement and digital presence for larger firms, notably in construction and automotive. In contrast, Press Ganey is tailored for healthcare and financial sectors, emphasizing competitive intelligence and social management. Their features and support systems reflect these differences, enabling businesses to select a product that aligns closely with their distinct industry needs and operational scales.
Broadly: Customer Experience and Online Reputation for Local Business can be enhanced using specialized software to drive referrals, leads, and reviews. Online marketing strategies are streamlined, boosting revenue efficiently.
Press Ganey: Press Ganey helps healthcare organizations enhance patient experience, safety, and quality. Solutions and services are provided to transform healthcare effectively.
Deployed Market Segments: Broadly vs Press Ganey
Share of peer evidence by company size for Broadly and Press Ganey. Each product segments add up to 100%. Click any segment for supporting evidence.
| Broadly | Press Ganey | |
|---|---|---|
| Key Capabilities Supported | Broadly supports rating and review management, engagement management, and customer feedback, aligning with needs for managing customer interactions. → | Press Ganey provides capabilities for rating and review management, engagement management, and reputation management, supporting competitive analysis and market positioning. → |
| Business Goals | Broadly facilitates acquiring customers, enhancing digital and social presence, and improving customer relationships, perfect for firms aiming to boost market presence. → | Press Ganey focuses on improving digital presence, acquiring customers, and increasing brand engagement, ideal for businesses entering new markets or enhancing ROI. → |
| Core Features | Broadly offers features like analytics, seamless integrations, and custom reports to support data-driven decisions. → | Press Ganey boasts robust analytics and custom reports, catering to businesses that require detailed insights and strategic reporting. → |
| Vendor Support | Broadly provides comprehensive support including phone, email, and 24/7 chat, catering to enterprises requiring constant connectivity. → | Press Ganey offers around-the-clock chat, phone, and email support, emphasizing accessible help for complex needs. → |
| Segments and Industries | Broadly is predominantly used by large enterprises, especially in the construction and automotive industries. → | Press Ganey serves the hospital and healthcare sector, with a focus also in real estate and financial services, highlighting its relevance in critical service industries. → |
| Operational Alignment | Broadly fits into workflows aimed at improving social presence and customer acquisition for larger enterprises. → | Press Ganey is designed for mid-market to large enterprises in healthcare, providing solutions tailored to industry-specific demands. → |
Broadly and Press Ganey: Best activities based on customer satisfaction
Most deployed common Activities for Broadly and Press Ganey
How can Broadly and Press Ganey optimize your Rating And Review Management Workflow?
"...It is tough to chase positive reviews from your customers, yet it's a must to have them...." Peer review by Tom H, Owner, Consumer Services
"...Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement and drive sustainable bottom-line results...." Peer review from Binary Fountain
How can Broadly and Press Ganey enhance your Engagement Management process?
"...I love getting good reviews and even if we get a less than stellar review we know and have the ability to follow up with our customers...." Peer review by Tom M, President
"...Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement and drive sustainable bottom-line results...." Peer review from Binary Fountain
Broadly in Action: Unique Activities
What makes Broadly ideal for Customer Feedback Management?
"...More customer feedback, positive and negative...." Peer review by Steven Schiltz, Construction
What solutions does Broadly provide for Contact List Management?
"...Bulk upload, Excel export and copy and paste, customer service is great, they always follow through to see what you need or anything they can help you with...." Peer review by Scott Bleau
Press Ganey in Action: Unique Activities
What Are the key features of Press Ganey for Reputation Management?
"...Binary Fountain has helped us create a reputation management program at our large private practice...." Peer review by Kim M., Marketing and Customer Service Manager, Health, Wellness and Fitness
How does Press Ganey address your Competitive Intelligence Challenges?
"...We immediately saw Binary Health Analytics platform as a crucial tool to helping us gain patient feedback, benchmark and track progress, said LaRosa...." KURE Pain Management Improves Online Reviews
What benefits does Press Ganey offer for Communication Management?
"...Social Compass monitors reviews and comments from surveys, review sites, and social media to bring all aspects of resident experience into a single platform...." Case Study Continental Properties
IT and Other Capabilities
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Data
Support
Others
Business Setting
Broadly peer evidence is 97% SMB and Mid-Market. Press Ganey peer evidence is 71% Enterprise.
| Broadly | Press Ganey | |
|---|---|---|
| Peer score | 4.8 | 4.6 |
| Peer insights | 846 | 1463 |
| Top industries |
Construction 18.0%
Automotive 16.0%
Consumer Services 11.0%
|
Hospital & Health Care 66.0%
Real Estate 15.0%
Financial Services 9.0%
|
| SMB and Mid-Market | 97.0% | 29.0% |
| Enterprise | 3.0% | 71.0% |
| Pricing | Broadly |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Broadly news
Plumbing Marketing: 8 Ways for Plumbers to Market Themselves
Broadly has been selected as the preferred technology provider for Neighborly franchises, contributing to growth and client satisfaction. It has been named Vendor of the Year for the fourth time.
Latest Press Ganey news
Qualtrics laying off 117 Seattle employees following $6.75B Press Ganey acquisition
Qualtrics is laying off 117 employees as part of a restructuring following its $6.75 billion acquisition of Press Ganey Forsta. The layoffs, affecting roles from engineers to leadership, are part of efforts to integrate the two companies into a single, cohesive team.