ServiceTitan Overview

ServiceTitan enhances efficiency, increases revenue, and eliminates paper use. Field service management is streamlined with ServiceTitan's comprehensive software.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Sales Document Management, as the business use cases that they have been most satisfied with while using ServiceTitan.

Other use cases:

  • Workflow Management
  • Onboarding
  • Campaign Management
  • Engagement Management
  • Products & Pricelist Management
  • Advertisement
  • Contacts History
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using ServiceTitan.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Establish Thought Leadership
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ServiceTitan Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTitan works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

ServiceTitan's features include Recording, Personalization, Dashboard, etc. and ServiceTitan support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceTitan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Its key features include customer database, quote management, time tracking, electronic signature, contract management and mobile access...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on...." Peer review by Jay C., Systems Development , Construction
"...Team members can use the visual sales tool and interactive call tracking features to track order completion status and prepare reports...." Peer review
"...It is our invoice and quote hub for everything enrolling service calls...." Peer review by Program Manager in Corporate

ServiceTitan, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceTitan

Top Industries

  • Construction
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ServiceTitan is popular in Construction, Consumer Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

ServiceTitan Customer wins, Customer success stories, Case studies

What makes ServiceTitan ideal for Call Recording?

How efficiently Does ServiceTitan manage your Tracking & Monitoring Communications?

How does ServiceTitan address your Sales Document Management Challenges?

How does ServiceTitan facilitate Workflow Management?

How can ServiceTitan enhance your Onboarding process?

11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

TrussPoint Roofing & Exterior Renovations - Construction - Medium

ServiceTitan (TTAN) Wins TrussPoint Business, Is The ...

TrussPoint Roofing & Exterior Renovations has chosen ServiceTitan's cloud platform as the operational backbone for its expanding portfolio of roofing brands. This highlights ServiceTitan's role in su...pporting multi-brand growth through its software solutions.

Read on →
 

TrussPoint Roofing and Exterior Renovations - Residential Exterior Renovations - Medium

ServiceTitan Lands TrussPoint Deal to Scale Four Roofing Brands

ServiceTitan will deploy its software platform across TrussPoint Roofing and Exterior Renovations' four brands to enhance operational scalability. This deployment covers Ridge Top Exteriors, Mario’s ...Roofing, Eaton Roofing and Exteriors, and Runyon and Sons Roofing, expanding ServiceTitan's presence in the residential exteriors market.

Read on →
 

TrussPoint Roofing & Exterior Renovations - Residential Roofing And Exterior Services - Medium

TrussPoint taps ServiceTitan to scale its roofing brands

USA

TrussPoint Roofing & Exterior Renovations has selected ServiceTitan's software to enhance operational efficiency and support growth across its portfolio of founder-led roofing brands. ServiceTitan wi...ll provide a shared operational backbone, improving alignment, visibility, and scalability while preserving the unique cultures and customer relationships of TrussPoint's local brands.

Read on →
 

Rainforest Plumbing & Air - Construction - Medium

Phoenix, USA

ServiceTitan helped Rainforest Plumbing & Air move away from manual processes. The company used ServiceTitan’s cloud-based platform to manage plumbing and HVAC services. In four years, they increased... revenue by $10 million. They added 20 more trucks to their fleet. Billing time dropped by one week. ServiceTitan improved cash flow, communication, and situational awareness for the team.

 

Northwinds Services Group - Construction - Medium

USA

ServiceTitan’s AI Voice Agent helped Northwinds Services Group handle high call volumes during freezing weather. The company saw fewer dropped calls and faster response times. Employee burnout in the... call center went down. Northwinds achieved an 80%+ call booking rate. Customer service improved, letting staff focus on client needs.

 

Superior Plumbing - Construction - Medium

USA

ServiceTitan’s AI Voice Agent, Piper, helped Superior Plumbing handle all incoming calls and book every appointment. After reducing their call center staff from six to three, Piper maintained an 80% ...booking rate and only escalated 30% of calls. The team no longer worried about missed calls or overstaffing. For the first time, every employee could attend the company holiday party. AI automation improved efficiency and boosted close rates for Superior Plumbing.

Field Features with Margaux | ST-69 Mobile Features

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Frequently Asked Questions (FAQ)

What buyers ask before choosing ServiceTitan

What is ServiceTitan used for?

ServiceTitan is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Call Recording, Tracking & Monitoring Communications and Sales Document Management .

What are the top features of ServiceTitan?

Recording, Personalization and Dashboard are some of the top features of ServiceTitan.

Who uses ServiceTitan?

ServiceTitan is used by Construction, Consumer Services and Information Technology And Services among other industries.

What are ServiceTitan alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTitan.

Where is ServiceTitan located?

ServiceTitan is headquartered at Glendale, CA.
lightning

Peers used ServiceTitan for call recording and tracking & monitoring communications

ServiceTitan Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (158)
Analytics

4.02/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (158)
Analytics

4.02/5

Read Reviews (17)

Software Failure Risk Guidance

?

for ServiceTitan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTitan

ServiceTitan, Inc. News

Product

ServiceTitan scrapped its Podium partnership. Each company frames it differently.

ServiceTitan ended its integration with Podium, affecting nearly 1,000 contractors. ServiceTitan introduced a certification program requiring partners to meet technical standards and revenue sharing, which Podium declined. The split highlights differing views on partnership terms and competitive practices.

Financial

ServiceTitan to Announce Fiscal Second Quarter 2027 Financial Results on September 8, 2026

ServiceTitan will announce its fiscal second quarter 2027 financial results on September 8, 2026. The company will also host a conference call to discuss these results and its fiscal year 2027 outlook.

Financial

ServiceTitan Announces Fiscal First Quarter Financial Results

N/A

Financial

ServiceTitan Announces Fiscal First Quarter Financial Results

ServiceTitan reported its fiscal first quarter 2027 financial results, highlighting a 25% year-over-year revenue growth to $268.8 million. The company also noted a significant improvement in its non-GAAP income from operations, which rose to $40.8 million from $16.2 million in the previous year. ServiceTitan expects continued revenue growth in the upcoming quarters.

ServiceTitan, Inc. Profile

Company Name

ServiceTitan, Inc.

HQ Location

Glendale, CA

Employees

501-1000

Social

Financials

SERIES D