ServiceTitan Overview
Here’s the scoop on ServiceTitan! We've gathered over 1430 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ServiceTitan, Workiz, FieldEdge, Service Fusion, GPS Insight Field Service Management, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ServiceTitan is right for your needs? Our Cuspera AI engine can evaluate how ServiceTitan fits your specific business needs, industry, and context. Get your personalized assessment report today.
ServiceTitan supports business activities such as:
- Call Recording
- Tracking & Monitoring Communications
- Sales Document Management
- Workflow Management
- Training & Onboarding
ServiceTitan can help you with many business goals, such as Increase Sales & Revenue, Improve ROI, Acquire Customers, Enhance Customer Relationships, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls Text SMS and Mobile for these needs. As a solution, ServiceTitan's capabilities include Recording, Personalization, Dashboard, etc.
ServiceTitan Construction Vertical is its biggest customer base.
Reviews
"...Campaign tracking and call recording tied to customers file...." Peer review by Cherie Hudson, VP of Marketing, NICE Home Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using ServiceTitan.
Use Cases
Peers recommend Call Recording , Tracking & Monitoring Communications , Sales Document Management , as the business use cases that they have been most satisfied while using ServiceTitan.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls and Text SMS |
4.46/5 ★ |
"...Campaign tracking and call recording tied to customers file...." Peer review by Cherie Hudson, VP of Marketing, NICE Home Services |
| Tracking & Monitoring Communications with Phone Calls |
4.96/5 ★ |
"...Team members can use the visual sales tool and interactive call tracking features to track order completion status and prepare reports...." Peer review |
| Sales Document Management with Mobile and Phone Calls |
3.04/5 ★ |
"...It is our invoice and quote hub for everything enrolling service calls...." Peer review by Program Manager in Corporate |
| contract management |
2.92/5 ★ |
"...ServiceTitan is the only system you need to run your business: scheduling, dispatch, service, sales, marketing, inventory, payroll, agreements, accounting, and more...." Peer review from ServiceTitan |
| proposal & quote management |
2.02/5 ★ |
"...I manage the leads I'm working with, the quotes I've left for customers, work done in the past for a certain address...." Peer review by Henry L., Account Executive |
| digital signature |
4.62/5 ★ |
"...I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go...." Peer review by Darius P., Operations Lead, Construction |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls and Text SMS |
4.46/5 ★ |
"...Campaign tracking and call recording tied to customers file...." Peer review by Cherie Hudson, VP of Marketing, NICE Home Services |
|
| Tracking & Monitoring Communications with Phone Calls |
4.96/5 ★ |
"...Team members can use the visual sales tool and interactive call tracking features to track order completion status and prepare reports...." Peer review |
|
| Sales Document Management with Mobile and Phone Calls |
3.04/5 ★ |
"...It is our invoice and quote hub for everything enrolling service calls...." Peer review by Program Manager in Corporate |
|
| contract management |
3.04/5 ★ |
| proposal & quote management |
3.04/5 ★ |
| digital signature |
3.04/5 ★ |
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1430 insights from peers and experts to help you assess how these ServiceTitan use cases fit your Field Service Management needs.
Video
Field Features with Margaux | ST-69 Mobile Features
Frequently Asked Questions(FAQ)
for ServiceTitan
What is ServiceTitan used for?
What are the top features of ServiceTitan?
Who uses ServiceTitan?
What are ServiceTitan alternatives?
Where is ServiceTitan located?
Popular Business Setting
for ServiceTitan
Top Industries
- Construction
- Consumer Services
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used ServiceTitan to Increase sales & revenue and Improve ROI
ServiceTitan Alternatives
Peer and Expert Opinion on Features
for ServiceTitan
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (54) |
| Personalization | Read Reviews (22) |
| Dashboard | Read Reviews (20) |
| Ticketing | Read Reviews (14) |
| Alerts: popups & Notifications | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (54) |
| Personalization | Read Reviews (22) |
| Dashboard | Read Reviews (20) |
| Ticketing | Read Reviews (14) |
| Alerts: popups & Notifications | Read Reviews (14) |
IT and Other Capabilities
for ServiceTitan
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (84) |
| Data Import | Read Reviews (199) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (84) |
| Data Import | Read Reviews (199) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (73) |
| Chat Support | Read Reviews (43) |
| Email Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (249) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (73) |
| Chat Support | Read Reviews (43) |
| Email Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (249) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (158) |
| Analytics | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (158) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for ServiceTitan
Overall Risk Meter
Top Failure Risks for ServiceTitan
Vendor Profile Details
Company Name
ServiceTitan
Company Website
https://www.servicetitan.com/HQ Location
Glendale, CA
Employees
501-1000
Social
Financials
SERIES D
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