ServiceTitan Overview

ServiceTitan enhances efficiency, increases revenue, and eliminates paper use. Field service management is streamlined with ServiceTitan's comprehensive software.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Sales Document Management, as the business use cases that they have been most satisfied with while using ServiceTitan.

Other use cases:

  • Workflow Management
  • Onboarding
  • Campaign Management
  • Engagement Management
  • Products & Pricelist Management
  • Advertisement
  • Contacts History
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using ServiceTitan.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Establish Thought Leadership
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ServiceTitan Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTitan works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

ServiceTitan's features include Recording, Personalization, Dashboard, etc. and ServiceTitan support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceTitan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...A great mobile solution, lead source tracking, call booking and dispatching software!..." Peer review by Jim Randall

ServiceTitan, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceTitan

Top Industries

  • Construction
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ServiceTitan is popular in Construction, Consumer Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on ServiceTitan Use Cases

What Are the key features of ServiceTitan for Call Recording?

What makes ServiceTitan ideal for Tracking & Monitoring Communications?

Why is ServiceTitan the best choice for Sales Document Management?

Why is ServiceTitan the best choice for Workflow Management?

What solutions does ServiceTitan provide for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

CASE STUDY Flow Service Partners

ServiceTitan helped Flow Service Partners improve their commercial HVAC and plumbing operations. Flow Service Partners needed to connect and scale their decentralized businesses. ServiceTitan gave th...em real-time visibility and operational consistency. This led to better profit and retention. The COO said ServiceTitan is key for operators who want to grow.

Construction

CASE STUDY Western Mass Heating, Cooling, & Plumbing

ServiceTitan helped Western Mass Heating, Cooling, & Plumbing fix slow billing. They used to take days to send invoices. With ServiceTitan, they now bill jobs in just hours. The company replaced 95% ...of their old software with ServiceTitan. This made their work faster and simpler.

Construction

CASE STUDY Interstate AC

ServiceTitan helped Interstate AC move away from manual processes and paper timesheets. The company used ServiceTitan to track equipment and manage jobs in real time. Interstate AC saw 33% revenue gr...owth in the first year. Billing time dropped by 2-3 weeks. Payroll now takes just 24 hours. The business now works faster and grows steadily.

CASE STUDY Adams Power

ServiceTitan helped Adams Power manage four locations after their expansion. Adams Power needed software that unified their offices and valued customer feedback. ServiceTitan listened to their needs ...and added features based on their input. Adams Power saw a 50% increase in locations over two years. They handled over 67,000 inbound calls in 2024. Time spent invoicing dropped by 50%.

Financial Services

CASE STUDY Cobalt Service Partners

ServiceTitan helped Cobalt Service Partners, a private equity group, give their customers better tools and processes. Cobalt wanted a strong software solution to boost profits for the companies they ...support. ServiceTitan became the core technology for their operations. The partnership focused on helping operators reach their full potential. Cobalt believes technology is key to business success.

CASE STUDY Iron Dog

ServiceTitan helped Iron Dog get full visibility into every service agreement. Iron Dog struggled with outdated software and missed business opportunities. After switching to ServiceTitan, they manag...ed about 600 agreements with better insight into contracts, costs, and maintenance. The app made things easier for technicians. Pricebook and purchase order processing improved. Iron Dog saw improvements in efficiency and business operations.

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Field Features with Margaux | ST-69 Mobile Features

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Frequently Asked Questions(FAQ)

for ServiceTitan

What is ServiceTitan used for?

ServiceTitan is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Call Recording, Tracking & Monitoring Communications and Sales Document Management .

What are the top features of ServiceTitan?

Recording, Personalization and Dashboard are some of the top features of ServiceTitan.

Who uses ServiceTitan?

ServiceTitan is used by Construction, Consumer Services and Information Technology And Services among other industries.

What are ServiceTitan alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTitan.

Where is ServiceTitan located?

ServiceTitan is headquartered at Glendale, CA.
lightning

Peers used ServiceTitan for call recording and tracking & monitoring communications

ServiceTitan Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (158)
Analytics

4.02/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (158)
Analytics

4.02/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for ServiceTitan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTitan

ServiceTitan, Inc. News

Partnership

ServiceTitan Partners with Bluon to Supercharge Field Pro AI Platform

ServiceTitan and Bluon have formed a strategic partnership to enhance the Field Pro AI platform. This integration embeds Bluon's extensive HVAC equipment database and training data into ServiceTitan's platform, providing technicians with instant access to model-specific troubleshooting guidance and technical data. The collaboration aims to address industry challenges like the skilled-labor shortage by improving service accuracy and efficiency.

Partnership

ServiceTitan Collaborates With Verisk , Here What You Need to Know

ServiceTitan has partnered with Verisk to integrate its platform with Verisk's Xactimate property claims software. This collaboration aims to streamline insurance work for trades businesses, particularly in roofing and exteriors, by reducing manual data entry and enhancing accuracy. The integration will enable seamless data transfer between the platforms, improving efficiency and documentation alignment for contractors.

Partnership

Bluon and ServiceTitan announce strategic partnership

ServiceTitan and Bluon have formed a strategic partnership to enhance ServiceTitan's Field Pro AI platform. This collaboration integrates Bluon's extensive HVAC equipment database and training data, providing technicians with rapid access to critical information. The partnership aims to address industry challenges like fragmented technical data and a shrinking skilled labor pool, offering a competitive edge to ServiceTitan users.

Partnership

Affirm , ServiceTitan Partner to Integrate BNPL Options for Home Repair Financing

ServiceTitan and Affirm have partnered to integrate Affirm's buy now, pay later (BNPL) options into ServiceTitan's digital payments solution. This collaboration allows contractors and their clients in the trades industry to offer flexible financing options, enabling consumers to split home repair bills into manageable payments. Affirm's transparent payment options include APRs from 0% to 36%, with no hidden fees.

ServiceTitan, Inc. Profile

Company Name

ServiceTitan, Inc.

HQ Location

Glendale, CA

Employees

501-1000

Social

Financials

SERIES D