ServiceTitan Overview

ServiceTitan enhances efficiency, increases revenue, and eliminates paper use. Field service management is streamlined with ServiceTitan's comprehensive software.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Sales Document Management, as the business use cases that they have been most satisfied with while using ServiceTitan.

Other use cases:

  • Workflow Management
  • Onboarding
  • Campaign Management
  • Engagement Management
  • Products & Pricelist Management
  • Advertisement
  • Contacts History
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using ServiceTitan.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Establish Thought Leadership
See all business priorities See less business priorities

ServiceTitan Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTitan works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

ServiceTitan's features include Recording, Personalization, Dashboard, etc. and ServiceTitan support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceTitan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are better able to manage our maintenance contracts...." Peer review by Dawn W., Sales and Service Titan Coordinator, etc., Construction

Peer review evidence (same sources as the product rating summary)

"...Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on...." Peer review by Jay Conway, Construction
"...Our plumbing, HVAC and electrical company uses it to keep track of service calls (by technician), call tracking by marketing medium, customers and their transactions, financial tracking of calls, schedules, ROI of marketing, and the ability to close out calls...." Peer review by Heather C., Design
"...I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go...." Peer review by Darius P., Operations Lead, Construction

ServiceTitan, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceTitan

Top Industries

  • Construction
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ServiceTitan is popular in Construction, Consumer Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

ServiceTitan Customer wins, Customer success stories, Case studies

How can ServiceTitan optimize your Call Recording Workflow?

How can ServiceTitan enhance your Tracking & Monitoring Communications process?

How can ServiceTitan optimize your Sales Document Management Workflow?

How can ServiceTitan enhance your Workflow Management process?

How efficiently Does ServiceTitan manage your Onboarding?

11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

TrussPoint Roofing and Exterior Renovations - Residential Exterior Renovations - Medium

ServiceTitan Lands TrussPoint Deal to Scale Four Roofing Brands

ServiceTitan will deploy its software platform across TrussPoint Roofing and Exterior Renovations' four brands to enhance operational scalability. This deployment covers Ridge Top Exteriors, Mario’s ...Roofing, Eaton Roofing and Exteriors, and Runyon and Sons Roofing, expanding ServiceTitan's presence in the residential exteriors market.

Read on →
 

TrussPoint - Residential Roofing And Exterior Services - Medium

TrussPoint Taps ServiceTitan for Roofing Portfolio Expansion

TrussPoint has chosen ServiceTitan to support its growth in the roofing sector. ServiceTitan will be the operational backbone for TrussPoint's brands, including Ridge Top Exteriors and Mario’s Roofin...g. This move highlights a trend towards operational standardization in the residential roofing market, as TrussPoint aims to expand while maintaining brand-specific customer relationships.

Read on →
 

TrussPoint - Residential Exterior Services - Medium

TrussPoint adopts ServiceTitan to boost growth across its residential ...

TrussPoint, a residential exterior services investment platform, has adopted ServiceTitan's software to enhance growth across its roofing brands. The platform provides field-management tools while pr...eserving each brand's local identity. This adoption aims to streamline operations, improve visibility, and facilitate the integration of new acquisitions, supporting TrussPoint's long-term growth strategy.

Read on →

Team Rooter - Plumbing - Small

USA

ServiceTitan helped Team Rooter automate their business and connect their teams. The Max Program guided them to find gaps and use new features. Team Rooter saw a 54% increase in average ticket size. ...They achieved 45% month-over-month and 53% year-over-year revenue growth. December was their highest revenue month ever at $1.123M.

Riley Plumbing Heating & Air - Construction - Small

USA

ServiceTitan’s AI Voice Agent helped Riley Plumbing Heating & Air boost their call booking rate from under 50% to 80%. The setup took just 20 minutes. Now, employees no longer answer inbound calls. T...he AI Voice Agent books jobs directly, 24/7. Riley’s team can focus on callbacks and outbound sales. The company saw a 100% booking rate on some days and never misses a lead.

Mr. Drain - Construction - Small

USA

ServiceTitan’s Max Program helped Mr. Drain boost EBITDA from 18% to 30% in under six months. The company automated operations and cut office staff from 7 to 2. Office efficiency increased by 400%. M...r. Drain moved to a 5-day work week, improving work-life balance. Customer retention and satisfaction rates also went up while prices dropped.

Field Features with Margaux | ST-69 Mobile Features

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing ServiceTitan

What is ServiceTitan used for?

ServiceTitan is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Call Recording, Tracking & Monitoring Communications and Sales Document Management .

What are the top features of ServiceTitan?

Recording, Personalization and Dashboard are some of the top features of ServiceTitan.

Who uses ServiceTitan?

ServiceTitan is used by Construction, Consumer Services and Information Technology And Services among other industries.

What are ServiceTitan alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTitan.

Where is ServiceTitan located?

ServiceTitan is headquartered at Glendale, CA.
lightning

Peers used ServiceTitan for call recording and tracking & monitoring communications

ServiceTitan Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (158)
Analytics

4.02/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (158)
Analytics

4.02/5

Read Reviews (17)

Software Failure Risk Guidance

?

for ServiceTitan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTitan

ServiceTitan, Inc. News

Financial

ServiceTitan Announces Fiscal First Quarter Financial Results

N/A

Financial

ServiceTitan Announces Fiscal First Quarter Financial Results

ServiceTitan reported its fiscal first quarter 2027 financial results, highlighting a 25% year-over-year revenue growth to $268.8 million. The company also noted a significant improvement in its non-GAAP income from operations, which rose to $40.8 million from $16.2 million in the previous year. ServiceTitan expects continued revenue growth in the upcoming quarters.

Partnership

Bluon embeds HVAC intelligence directly into ServiceTitan

Bluon has integrated its AI-driven HVAC intelligence and support directly into ServiceTitan's platform. This integration allows contractors using ServiceTitan to access Bluon's extensive database and AI support without leaving their existing workflows. The embedded solution enhances efficiency by providing real-time equipment data and troubleshooting support, streamlining HVAC service operations.

Financial

ServiceTitan to Announce Fiscal First Quarter 2027 Financial Results on June 4, 2026

ServiceTitan will announce its fiscal first quarter 2027 financial results on June 4, 2026, and will host a conference call to discuss the results and fiscal year 2027 outlook.

ServiceTitan, Inc. Profile

Company Name

ServiceTitan, Inc.

HQ Location

Glendale, CA

Employees

501-1000

Social

Financials

SERIES D