ServiceTitan Overview

ServiceTitan enhances efficiency, increases revenue, and eliminates paper use. Field service management is streamlined with ServiceTitan's comprehensive software.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Sales Document Management, as the business use cases that they have been most satisfied with while using ServiceTitan.

Other use cases:

  • Workflow Management
  • Onboarding
  • Campaign Management
  • Engagement Management
  • Products & Pricelist Management
  • Advertisement
  • Contacts History
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using ServiceTitan.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Establish Thought Leadership
See all business priorities See less business priorities

ServiceTitan Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTitan works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

ServiceTitan's features include Recording, Personalization, Dashboard, etc. and ServiceTitan support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceTitan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Service titan helped us modernize and digitize our customer database and workflow...." Peer review by Daniel C, Territory Manager, Internet

Peer review evidence (same sources as the product rating summary)

"...The platform offers job booking, dispatching, easy communication with your technicians, advanced reporting, call recording, call tracking with revenue, ability for your technicians to do paperless invoicing, give a visual sales presentation, process credit cards on the field and much more...." Peer review
"...Our old software made it very difficult to track phone calls that didn't result in a booked job...." Peer review by Jessica S., Business Operations Manager, Construction
"...Get a quote today ServiceTitan is a great field service management software that equips technicians with all they need to get to customers quickly and do what they need to do. ..." Best Field Service Management Software

ServiceTitan, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceTitan

Top Industries

  • Construction
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ServiceTitan is popular in Construction, Consumer Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

ServiceTitan Customer wins, Customer success stories, Case studies

How does ServiceTitan facilitate Call Recording?

How does ServiceTitan address your Tracking & Monitoring Communications Challenges?

How can ServiceTitan optimize your Sales Document Management Workflow?

What solutions does ServiceTitan provide for Workflow Management?

What benefits does ServiceTitan offer for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

ServiceTitan ( TTAN ) to Benefit From SPS PoolCare Standardization

SPS PoolCare, the largest residential swimming pool services platform in the U.S., has standardized its operations across over thirty locations on the ServiceTitan platform. This move is expected to ...enhance SPS PoolCare's acquisition strategy and platform expansion by integrating its companies into a single system.

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Best Choice Roofing Surpasses One Billion Shingles Installed, Accelerates National Growth with ServiceTitan

Best Choice Roofing has standardized operations across 80 locations using ServiceTitan's platform, enhancing efficiency and supporting national expansion. The partnership leverages ServiceTitan's tec...hnology to improve workflows, data-driven decision-making, and customer engagement, positioning Best Choice Roofing for continued growth and innovation in the roofing industry.

Read on →
 

ServiceTitan to power SPS PoolCare's 30+ branches

SPS PoolCare will implement ServiceTitan's software across its 30+ branches to enhance operational efficiency and service delivery.

Read on →

Guild Garage Group - Consumer Services - Large

ServiceTitan helped Guild Garage Group standardize operations across 25 home service brands. After joining in 2023, Guild Garage Group reached $250M in revenue and grew to 900+ employees. Goody Garag...e Doors achieved $12M annual revenue. All Four Seasons saw 22% year-over-year revenue growth. A+ Garage Doors generated $90K monthly revenue. ServiceTitan's platform enabled scalable, profitable growth in the garage door industry.

Benjamin Franklin Plumbing of Connecticut - Consumer Services - Medium

ServiceTitan with Turns Second Look Waterfall helped Benjamin Franklin Plumbing of Connecticut double revenue from $5M to $10M. The company saw 94% approval rates and 12% higher close rates after off...ering integrated financing. Average contractor fees were 6.7%. Customers found it easier to buy with monthly payment options. ServiceTitan's financing tools made a big impact on sales and customer experience.

Vector Services - Consumer Services - Medium

ServiceTitan helped Vector Services end spreadsheet chaos and gain control over operations. The company used ServiceTitan to improve visibility, speed up decisions, and streamline field work. In two ...years, Vector Services saw a 77% increase in revenue. They grew their team size by four times and added 28 service trucks. The dashboard made it easy to track jobs and invoices, making daily work simpler.

Field Features with Margaux | ST-69 Mobile Features

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Frequently Asked Questions(FAQ)

for ServiceTitan

What is ServiceTitan used for?

ServiceTitan is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Call Recording, Tracking & Monitoring Communications and Sales Document Management .

What are the top features of ServiceTitan?

Recording, Personalization and Dashboard are some of the top features of ServiceTitan.

Who uses ServiceTitan?

ServiceTitan is used by Construction, Consumer Services and Information Technology And Services among other industries.

What are ServiceTitan alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTitan.

Where is ServiceTitan located?

ServiceTitan is headquartered at Glendale, CA.
lightning

Peers used ServiceTitan for call recording and tracking & monitoring communications

ServiceTitan Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (158)
Analytics

4.02/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (158)
Analytics

4.02/5

Read Reviews (17)

Software Failure Risk Guidance

?

for ServiceTitan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTitan

ServiceTitan, Inc. News

Partnership

Bluon embeds HVAC intelligence directly into ServiceTitan

Bluon has integrated its AI-driven HVAC intelligence and support directly into ServiceTitan's platform. This integration allows contractors using ServiceTitan to access Bluon's extensive database and AI support without leaving their existing workflows. The embedded solution enhances efficiency by providing real-time equipment data and troubleshooting support, streamlining HVAC service operations.

Financial

ServiceTitan to Announce Fiscal First Quarter 2027 Financial Results on June 4, 2026

ServiceTitan will announce its fiscal first quarter 2027 financial results on June 4, 2026, and will host a conference call to discuss the results and fiscal year 2027 outlook.

Financial

ServiceTitan Q1 2027 results set for June 4

ServiceTitan will announce its fiscal first quarter 2027 financial results on June 4, 2026, after market close. A conference call will follow to discuss the results and fiscal 2027 outlook. The webcast will be available on the company's investor site.

Executive

Abhishek Mathur, hired by ServiceTitan to build the AI future of the ...

ServiceTitan has appointed Abhishek Mathur as Chief Technology and Product Officer to lead its AI initiatives. Mathur's focus is on enhancing productivity for contractors through AI tools like AI Voice Agent and Dispatch Pro. These tools streamline operations, allowing contractors to concentrate on their core trade skills. Mathur emphasizes the importance of integrating AI seamlessly into existing platforms to maximize business efficiency.

ServiceTitan, Inc. Profile

Company Name

ServiceTitan, Inc.

HQ Location

Glendale, CA

Employees

501-1000

Social

Financials

SERIES D