Swell Overview
This is a summary of the comprehensive capabilities and benefits of Swell based on over 489 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Swell, Hakema.io, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Swell is right for your needs? Our Cuspera AI engine can evaluate how Swell fits your specific business needs, industry, and context. Get your personalized assessment report today.
Swell supports business activities such as:
- Engagement Management
- Rating And Review Management
- Customer Feedback Management
- Sales Review & Feedback
- Sending & Publishing Communications
Swell can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, Improve Efficiency, and Improve ROI. It can help manage these activities if you use Social Media Facebook Review Sites etc. for these needs. As a solution, Swell's capabilities include Dashboard, Feedback Surveys, and Personalization.
Swell Health, Wellness and Fitness Vertical is its biggest customer base.
Reviews
"...Is customer engagement answering questions on Facebook?..." Customer Engagement 101: Engaging With Thousands of People in Minutes a Day
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Swell solved their Reviews and Reputation needs. Cuspera uses 489 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Swell.
Use Cases
Peers recommend Engagement Management , Rating And Review Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Swell.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media, Facebook, Review Sites and Yelp |
4.92/5 ★ |
"...Is customer engagement answering questions on Facebook?..." Customer Engagement 101: Engaging With Thousands of People in Minutes a Day |
| engaging and following up |
4.87/5 ★ |
"...The more personalized these experiences are, the more engaging such reviews will be...." Social Proof is the bomb. - here are 5 reasons why |
| Rating And Review Management with Promotions |
4.60/5 ★ |
"...Best of all, the response rate of my customers exceeds my expectations! . ...." Peer review by Patrea M., Real Estate Agent, Real Estate |
| Customer Feedback Management with Promotions and E-Mail |
4.65/5 ★ |
"...This made asking for reviews and actually getting feedback from customers extremely easy. ...." Peer review by Todd S., Owner, Food & Beverages |
| measuring customer satisfaction |
4.55/5 ★ |
"...I am working to use Swell to survey our partners about their customer satisfaction, but I couldn't quite ask the question I wanted to "On a scale of 1-10, how satisfied are you with Precoa?..." Peer review by Taylor B., Associate Director of Business Development, Insurance |
| measuring net promoter score |
3.13/5 ★ |
"...Enterprises can utilize the platform to deliver CSAT and NPS surveys among customers through texts or emails and gain responses on experience...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media, Facebook, Review Sites and Yelp |
4.92/5 ★ |
"...Is customer engagement answering questions on Facebook?..." Customer Engagement 101: Engaging With Thousands of People in Minutes a Day |
|
| engaging and following up |
4.92/5 ★ |
| Rating And Review Management with Promotions |
4.60/5 ★ |
"...Best of all, the response rate of my customers exceeds my expectations! . ...." Peer review by Patrea M., Real Estate Agent, Real Estate |
|
| Customer Feedback Management with Promotions and E-Mail |
4.65/5 ★ |
"...This made asking for reviews and actually getting feedback from customers extremely easy. ...." Peer review by Todd S., Owner, Food & Beverages |
|
| measuring customer satisfaction |
4.65/5 ★ |
| measuring net promoter score |
4.65/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 489 insights from peers and experts to help you assess how these Swell use cases fit your Reviews and Reputation needs.
Popular Business Setting
for Swell
Top Industries
- Health, Wellness and Fitness
- Computer Software
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Swell to Acquire customers and Enhance customer relationships
Swell Alternatives
Peer and Expert Opinion on Features
for Swell
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (30) |
| Feedback surveys | Read Reviews (29) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (30) |
| Feedback surveys | Read Reviews (29) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for Swell
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (40) |
| Data Import | Read Reviews (21) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (40) |
| Data Import | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (76) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (76) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (58) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (58) |
Software Failure Risk Guidance
?for Swell
Overall Risk Meter
Top Failure Risks for Swell
Vendor Profile Details
Company Name
Swell
Company Website
https://www.swellcx.com/HQ Location
Salt Lake City, Utah
Social
Financials
SERIES A
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