Swell: Product updates, Customer stories, and Insights | 2026 Cuspera

Swell helped Utah Orthopaedic Specialists boost their online reputation. They saw a 3,023% increase in monthly google review volume. The average online review score rose by 10%. In three months, they... received 449 google reviews with a 4.87 average score. Staff morale improved as positive feedback became more visible. Automated review responses saved time and reduced stress.
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Swell helped Sierra Neurosurgery Group boost their Google reviews by 1,311%. The group switched from a manual process to Swell's EHR-integrated platform. This made review collection easy and improved... visibility on Google. Their average Google rating rose to 4.92. The review-to-invite conversion rate reached 24%. Physicians gained clear proof of patient satisfaction online.
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Swell helped Next Level Urgent Care boost their online reputation. Review conversion rates jumped from 1% to over 5%. Monthly review volume grew by 1,552%. The average review score rose 16%, now over... 4.83. In four months, they collected 1,640 reviews. Automated responses saved the team hours each week and improved staff morale.
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Swell helped Smile Doctors boost monthly Google review volume by 222%. The platform enabled collection of over 36,000 NPS surveys across 500+ locations. Leadership gained easy access to patient exper...ience insights for better reporting and improvement. Swell's strong support and onboarding made the rollout smooth. Smile Doctors saw a 9% review to invitation conversion rate.
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