Copper: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4717)

Copper | CRM Software Built for Google & G-Suite

AI Powered

Copper Overview

Copper CRM stands out with its intuitive design, allowing businesses to manage customer relationships effortlessly. No need to juggle multiple tabs; everything happens in one place. From connecting with leads to winning deals and delivering projects, Copper streamlines the entire customer journey. Trusted by over 30,000 companies, this CRM solution emphasizes building lasting relationships. It caters to businesses seeking to enhance client interactions and foster repeat business. Copper's user-friendly interface ensures you can focus on what matters most—your clients. Whether you're nurturing leads or finalizing deals, Copper has the tools you need to succeed.

Use Cases

Customers recommend Engagement Management, Contact List Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Copper.

Other use cases:

Communication Management
Lead Management
Workflow Management
Generation Of New Leads
Collaboration
Helpdesk Management
Business Development

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Copper.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Improve Digital And Social Presence

See all business priorities See less business priorities

Copper Use-Cases and Business Priorities: Customer Satisfaction Data

Copper works with different mediums / channels such as E-Mail.

Copper's features include Personalization, Recording, Dashboard, etc. and Copper support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Copper analytics capabilities include Analytics, and Custom Reports.

Reviews

"A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this... is clearly the right CRM for me" - Andrew

Copper, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Popular Business Setting

for Copper

Top Industries

Information Technology and Services
Financial Services
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Copper Use Cases

How does Copper address your Engagement Management Challenges?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...They're not pushy on the sales end, and thus far have been very engaged and helpful with the implementation...." Peer review by Bryan M, Owner/PV Systems Engineer

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Why is Copper the best choice for Contact List Management?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...Also, ProsperWorks can automatically obtain contact information based on email address and this information can be used to create new contacts...." Peer review by Tim Ballinger, Mechanical or Industrial Engineering

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What benefits does Copper offer for Lead Tracking?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...I love that it tracks my opportunities and conversations with clients all in one place...." Peer review by Julie T, Author Consultant, Publishing

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How does Copper address your Communication Management Challenges?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...I love that it can be integrated with gmail to make sure all the emails are tracked!. ...." Peer review by Verified Reviewer, Consumer Goods

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How does Copper address your Lead Management Challenges?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...Can pull new leads from email directly into lead management listing...." Peer review by Sharon L., CMO, Media Production

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11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Andrew RE/MAX	A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this is clearly the right CRM for me Testimonial By Andrew
Audrey Desiderato Chief Operating Officer SunFunder	Working with the Copper team has been great, The customizable pipelines, Gmail integration, and operability across international teams have been especially powerful features for us. Testimonial By Audrey Desiderato
Josh Pather President Photo Booth International	As soon as a lead comes in through the website, it is imported to Copper, and our sales team calls or texts the contact to follow up Testimonial By Josh Pather

CUSTOMERS	TESTIMONIALS
Andrew RE/MAX	A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this is clearly the right CRM for me Testimonial By Andrew
Audrey Desiderato Chief Operating Officer SunFunder	Working with the Copper team has been great, The customizable pipelines, Gmail integration, and operability across international teams have been especially powerful features for us. Testimonial By Audrey Desiderato
Josh Pather President Photo Booth International	As soon as a lead comes in through the website, it is imported to Copper, and our sales team calls or texts the contact to follow up Testimonial By Josh Pather

Case Studies

Real Estate

CASE STUDY JBGoodwin

Copper CRM helped JBGoodwin Realtors grow their team of agents. They increased sponsored agents by 37% with a better recruiting and onboarding process. JBGoodwin boosted outbound recruiting emails by... 300% and inbound recruiting text messages by 200%. They built five pipelines to support new agents through their first year. They also started automating monthly reports using Copper’s Reports suite.

Financial Services

CASE STUDY IrishAngels

Copper CRM helped IrishAngels, a venture capital firm, organize all deal and contact data in one place. Before Copper, IrishAngels used many Google spreadsheets, making it hard to track deals and com...municate as a team. With Copper, they set up five custom pipelines and integrated with Gmail, Docs, Sheets, and Calendar. This made it easier to manage relationships and focus on finding new deals. IrishAngels doubled its deal pipeline in one quarter after switching to Copper.

Marketing and Advertising

CASE STUDY itBrand

Copper CRM helped itBrand, a creative agency, organize customer data and improve client relationships. The team needed a CRM that worked well with G Suite and was easy to use. Other tools like HubSpo...t and Salesforce did not fit their needs. Copper CRM offered seamless integration and was simple for the team to adopt. This led to better productivity, collaboration, and visibility across the agency.

CASE STUDY On Your Feet

Copper CRM helped On Your Feet get started quickly because it worked with Gmail. The team used integrations right away. There was almost no setup time. Copper made it easy for them to organize contac...ts and manage relationships. The customer said they were sold on Copper because of its ease of use and fast setup.

Organize your business with Copper: the Google Workspace CRM

Frequently Asked Questions(FAQ)

for Copper

What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .